Customer Service Representative
Representative job at Genuine Parts
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. * Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
* Orders items to ensure appropriate inventory levels are maintained for customers.
* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
* Determines the most cost effective shipping method for customer orders.
* Partners with Account Representatives to ensure customer satisfaction.
* Expedites backorders. May pull inventory and prepare order for shipment to customer.
* May handle customer returns.
* Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
* Reliability, organization, and attention to detail required.
* Strong communication skills including written, verbal, and listening.
* Ability to multi-task and time management skills required.
* Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
* Product knowledge is preferred.
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Auto-ApplyBilingual Customer Retention Rep.
DeLand, FL jobs
About Us
What are we looking for?
We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team.
No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees.
SUMMARY
The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated.
What We Offer
Opportunity for internal promotion and career growth with company
Competitive pay plan
401(k) retirement plan options
Full benefits including voluntary short and long term disability, dental, health, vision, medical
Responsibilities
Greet customers in service drive. Make sure they are happy and being helped
Plant seed with customers in person concerning upgrading to a newer vehicle
Enhance the sales process by demonstrating the vehicles features on the lot
Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle
Call next day's service appointments to plant seed for upgrading
Qualifications
Must have a clean & valid driver's license
Must be willing to submit to a drug screen prior to employment
Enthusiastic with high energy throughout the workday
Outgoing and friendly, especially while handling objections
Quality customer service skills
Strong interpersonal and communications, in-person and over the phone
Persuasive and able to overcome customer objections
Proficient in basic business math including percentages
Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs
Persistent, competitive and good work ethic
Focuses on the customer's needs to enhance dealership and personal sales
Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales
Auto-ApplyMember Service Center Representative I/II
Laurel, MD jobs
Note: All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits.
Tower is offering a $1000 Signing/Retaining bonus as of 1/20/2024.
Hours: Monday-Friday 9:30am-6:00pm, Saturday 9:00am-2:00pm Occasional Saturdays
Hiring Range- $22.24/hr - $27.80/hr
Please complete the link below in a separate window to take the Call Center assessment below. Your application will not be considered complete until the assessment is completed.
Call Center Assessment
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Summary of Position
The Member Service Center Specialist is the primary contact for all potential, new and existing members interacting with Tower via phone and digital channels, including email and chat. This position executes all types of share and loan services/requests, accepts various applications and makes sound recommendations for lending. The incumbent professionally represents the credit union to members and delivers high level service through identifying relationship opportunities; matching appropriate products and services to meet member needs; and migrating members to alternative banking solutions.
The incumbent processes all member requests through various systems and cross-sells all types of share and loan products and services by phone and through the mail.
Performs administrative duties to support an outstanding level of member service, where timeliness, accuracy and follow-through are critical ensuring compliance with all Tower policies and procedures and Federal and State regulatory statues.
The incumbent abides by current laws and organizational policies and procedures; cooperates with, participates in, and supports adherence to all internal policies, procedures and practices in support of risk management and the overall safety and soundness of the credit union.
Principal Accountabilities and Functions
Serves as the primary contact for all potential, new and existing Members and services all share and loan requests.
Interviews and evaluates consumer loan applications. Evaluates collateral, verifies appropriate documents are present for processing and follows funding procedures.
Performs monetary transactions and account/file maintenance updates to include check orders, account distributions, stop payments, Debit card requests, club account name changes, address changes and account ownership maintenance or issues. Handles intricate questions, reconstructs accounts, researches problems, files claims on behalf of the members and communicates solutions to members/employees. Release debit card holds and resets Tower Talk 24 and/or Digital Banking PINs as outlined by the MSC procedures. Processes all wire transfer requests initiated by phone adhering to all policies and procedures.
Resolves product, service or account problems by clarifying the member's concern; determines the cause of problem; selects and explains the best solution to solve the problem; expedites corrections or adjustment; follows up to ensure resolution. Provides timely and effective service to members utilizing the phone and mail.
Acts as primary contact for all potential, new and existing members by cross-selling and explaining credit union products and services to effectively meet their needs and the goals of the credit union. Interviews members to assess financial needs and recommends appropriate products and services to effectively meet those needs. Reviews features and benefits for product/service and handles any objections/questions and conducts necessary follow-up or referral to appropriate department or CUSO. Cross-sells products and services through effective use of sales skills and extensive product and service knowledge.â Initiates telephone contact, as appropriate, to new and existing members to enhance the relationship ensure satisfaction and cross-sells additional products. Provides guidance to members in selection of appropriate savings, IRA and loan products and assists with completion of forms, using this as a tool to identify any additional cross-selling opportunities. Advises Member of relevant account features and/or restrictions and discloses all pertinent account information required by law.
Participates in all required credit union compliance and product knowledge training. Ensures compliance with all Tower policies and procedures and Federal and State regulatory statutes in executing all job duties to include providing appropriate verbal and written disclosure of rates and fees for all account and loan types.
Assists member with Mortgage questions and when applicable, submits Member Contact request form.
Maintains an awareness of security risks in the areas of member identification, membership eligibility and confidentiality.
Liaison between other Tower departments and vendors - Harland and Velera
Initiates follow-up service calls to existing members to enhance relationships and to ensure satisfaction with the service provided. The incumbent must meet prescribed goals in follow-up calls.
Performs initial troubleshooting for technological issues from members related to our website applications including computer, internet, browser, online and mobile banking, and bill payment issues to provide timely resolutions to members.
Performs related duties as assigned.
Required Qualifications
High school diploma or equivalency
One year of experience providing direct customer/member service preferably in a business office setting.
Sufficient interpersonal skills to positively represent the Credit Union during member interaction.
Ability to effectively operate PC ) and other office equipment.
Refer to Career Path Competencies specific to MSCS I, MSCS II, and MSCS III.
Knowledge, Skills and Abilities
This position requires an in-depth knowledge about all products, services, regulations, and procedures of the Member Service Center and other operational departments within the credit union.
Ability to apply concepts of percentages, ratios and proportions to practical situations and to reconcile and balance transaction records.
Ability to operate PC in Microsoft Windows environment, familiarity with PC applications (Word, Excel).
Ability to operate PC in an Internet environment and to assist others with such operation.
Ability to become proficient in the front end and back-end operations of web site applications such as Digital Banking and Bill Payment.
Ability to read, analyze and interpret procedure manuals (operational or technical)
Ability to write routine reports, internal and external communications
Ability to interact effectively with technical and non-technical users at all organizational levels
Ability to provide explanation or instruction in one-on-one situations either in person or over the telephone, concerning operational and technical issues.
Ability to write effective, concise, complete correspondence to Tower members on a daily basis
Ability to prioritize diverse job assignments and meet established deadlines
Ability to complete tasks with a high degree of accuracy and attention to detail
Ability to handle a multitude of tasks in a high stress call center environment
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to focus on detail and verify accuracy of numbers and text
Ability to interpret a variety of technical instructions in written, mathematical or diagram form
Ability to troubleshoot and resolve member issues/problems related to Internet based website applications.
Ability to solve problems with many concrete variables in a variety of situations
Ability to respond to sensitive inquiries and complaints in a timely, effective manner.
Ability to maintain sensitive and confidential information
Ability to determine needs and sell solutions to others
Has knowledge of and adheres to credit union policies and procedures and all regulations related to the bank Secrecy Act, the USA Patriot Act and OFAC.
Working Conditions
Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.
Ability to lift up to 15 lbs, with or without assistance, in compliance with ADA.
Cox Communications Now Hiring Customer Retention Representative (142434)
Las Vegas, NV jobs
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
then apply to Job Number: 142434
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Preferred
• Experience in telecommunications industry.
• 1 or more years in a sales quota or retention environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Cox Communications Now Hiring Customer Retention Representative (142434)
Las Vegas, NV jobs
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider.
Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
then apply to Job Number: 142434
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Preferred
• Experience in telecommunications industry.
• 1 or more years in a sales quota or retention environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Customer Retention Representative
Phoenix, AZ jobs
Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ********************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Job Description
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that:
• Responds to call center customer retention calls for all Cox residential services and product lines.
• Identifies and resolves customer issues.
• Exercises creative negotiation skills to motivate customers to continue using Cox services.
• Offers additional or upgraded services, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
• Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
• Eligibility to work in the United States.
Preferred
• Experience in telecommunications industry.
Additional Information
All your information will be kept confidential according to EEO guidelines.
APPLY AT: ************************************************** (JOB CODE 142435)
Customer Retention Representative
Phoenix, AZ jobs
Your Career at Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ********************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Job Description
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that:
• Responds to call center customer retention calls for all Cox residential services and product lines.
• Identifies and resolves customer issues.
• Exercises creative negotiation skills to motivate customers to continue using Cox services.
• Offers additional or upgraded services, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
• Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
• Eligibility to work in the United States.
Preferred
• Experience in telecommunications industry.
Additional Information
All your information will be kept confidential according to EEO guidelines.
APPLY AT: ************************************************** (JOB CODE 142435)
Parts Representative
Henderson, NV jobs
About ANA: Join a recognized industry leader - Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based entirely on feedback from our own employees about our culture, values, and workplace experience.
Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, MAC3 Pneumatic Air tools, and ANA's exclusive Energy Boss ™ - Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier by answering the phone, understanding their needs, and taking ownership to provide them with solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment. ANA is headquartered in Henderson, Nevada, with locations in Cypress, California, and Spartanburg, South Carolina. ANA is growing and scaling, and we are seeking a Parts Representative in an on-site position in Henderson, Nevada.
ANA's Parts and Support departments work hard to help our customers keep their machines in tip-top shape by actively coming up with creative solutions. We are looking for a Parts Representative who loves to solve problems and help customers. This role serves all external and internal customers by receiving inbound calls and emails, while providing part support consisting of part troubleshooting, tracking calls, creating new solutions, and procedures to assist customers as needed. The Parts Representative role provides part look-up and support help along with RMA assistance to customers. A Parts Representative will assist customers with part identification and preparation of parts that need service setup before shipment from the warehouse, and customer use. A Parts Representative is an excellent problem solver, an expert multitasker, a positive team member, and is process oriented. The Parts Representative is a good teacher who instills confidence in customers internally as well as externally through phone and email support. The Parts Representative role requires a customer-first attitude that is trustworthy, open, honest, and kind, and can maintain a positive attitude in the face of adversity and frustrated customers. The Parts Representative has excellent computer skills and understands basic engine and unit manuals. Parts Representatives are primarily responsible for facilitating customer needs and requests in a way that is informative, productive, and efficient. Utilizing their knowledge of the parts they sell, they can greet customers, help them locate the parts they need, and educate them about part function. The Parts Representative plays a crucial role in ensuring efficient and accurate handling of parts orders and inquiries. This position involves interacting with customers, vendors, and internal teams to facilitate the smooth flow of parts department related transactions.
The position is fully onsite, and the work schedule is weekdays from 8:00 AM-5:00 PM. This role reports to the Parts Manager.Role & Responsibilities:
Customer Interaction: Receive and process customer inquiries and orders for parts via phone, email, text, or in-person. Provide information about available parts, prices, and delivery times. Address customer concerns, resolve issues, and ensure overall satisfaction.
Order Processing: Accurately enter parts orders into the system. Coordinate with the warehouse or relevant departments to fulfill orders promptly. Monitor order status and provide updates to customers as needed.
Inventory Management: Maintain accurate records of parts inventory. Conduct regular inventory checks and reconcile any discrepancies. Coordinate with procurement to restock inventory as needed.
Technical Knowledge: Develop and maintain a good understanding of the products and parts being sold. Assist customers in identifying the right parts for their specific needs. Stay informed about product updates and changes.
Documentation: Prepare and maintain necessary documentation, such as invoices, shipping labels, and tracking information. Generate reports related to sales, inventory, and customer interactions.
Communication: Collaborate with other departments, including sales, customer service, and logistics, to ensure a seamless operation. Communicate effectively with vendors to obtain product information and pricing.
Quality Assurance: Ensure the accuracy of order details, pricing, and delivery information. Monitor the quality of received parts and address any issues promptly.
Make ANA Customers' World Easier
Answer inbound parts calls, emails, and texts to help resolve customer service and parts issues
Make outbound parts calls, emails, and texts to help sell customer service and part components
Research part issues with the help of internal and external resources
Use multiple [engine and unit] manuals to provide part support
Communicate and educate customers with easy to understand language in regards to parts
Track customer calls (all parts contacts in the appropriate system for accurate record-keeping)
Answer Parts phone line (Primary)
Manage ***************** email account (Primary)
Sell Parts and Maintenance kits
Achieve growth and hit sales targets by successfully maintaining and developing parts sales
Maintain the ANA culture
Updates professional knowledge through constant study of ANA products
Helps provide a positive team spirit daily
Qualifications:
High school diploma or equivalent; additional education or certification in a relevant field is a plus
Previous experience in parts sales, customer service, or a related field
Inventory counting and reporting
High volume order entry
Strong oral and written communication and interpersonal skills with internal and external facing customers and team members
Detail-oriented with excellent organizational abilities
Basic computer skills and familiarity with inventory management software
Technical knowledge related to the industry or products is an advantage
Strong root cause problem solving/research skills
Understand and maintain safety standards
High volume order tracking
Team player
Ability to listen with empathy to customers
Maintain a sense of urgency to resolve customer problems and a positive attitude in high-pressure situations
Ability to generate sales/margin growth
Follow-through with all assignments
Trustworthy and self-motivated with limited supervision
Must be able to multitask while following company standards
ANA's Core Values:
Root Cause Problem Solving
Be Creative with Solutions
Build open and honest relationships
Build a positive team and family spirit
Be inclusive
Look for better ways
Be humble
Urgency
Benefits & Perks:
Competitive pay
401k with company contribution
Medical, Dental, & Vision
Life Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
Employee Assistance Program
Employee Appreciation Programs
$23 - $25 an hour
The hourly rate for this role is $23.00 - 25.00 per hour, which serves as a guide for pay decisions. Final compensation will be determined by a number of factors, such as the candidate's qualifications, experience, and skills, as well as pay equity considerations.
You must be based in the United States and authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time. ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Auto-ApplyClient Solutions Retention Representative (Cox Business)
Wichita, KS jobs
Company Cox Communications, Inc. Job Family Group Sales Job Profile Inside Relationship Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift Day Compensation
Hourly pay rate is $17.02 - $25.48/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $28,340.00.
Job Description
Client Solutions Retention Representative
Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you.
At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.
We're on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career.
Ready to work with a team that's as invested in your success as you are? Let's talk!
What's in It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
* A competitive salary and top-notch bonus/incentive plans.
* A pro-sales culture that honors what salespeople (like you!) contribute to our success.
* Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
* A true team environment, with 3 days of real-life collaboration in the office.
* Comprehensive healthcare benefits, with multiple options for individuals and families.
* Generous 401(k) retirement plans with company match.
* Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
* Professional development and continuing education opportunities.
* Access to financial wellness/planning resources.
Check out all our benefits.
What You'll Do:
You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing:
* Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.
* Answering customer billing calls creating a best in class experience while assisting with billing related needs.
* Driving additional revenue with a focus on customer needs and exploring upsell opportunities.
* Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.
* Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.
* Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.
* Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.
* Working with sales support to find the best solutions and resolve installation or service challenges.
* Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.
* Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.
Who You Are:
You're an empathetic listener with a knack for solving problems. Here's what sets you apart:
Minimum:
* 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field.
* Proficiency with computers and common business software.
Preferred:
* An associate degree or technical certification in a related discipline.
* B2B sales experience with a proven track record of meeting quotas.
* Background in revenue generation or customer retention roles.
* Experience in the communications industry or with a major communications equipment vendor.
Your next big opportunity starts here. Apply to Cox today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyClient Solutions Retention Representative ( Cox Business)
Wichita, KS jobs
Company Cox Communications, Inc. Job Family Group Sales Job Profile Inside Relationship Rep - CCI Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly pay rate is $0.00 - $0.00/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of .
Job Description
Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you.
At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.
We're on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career.
Ready to work with a team that's as invested in your success as you are? Let's talk!
What's in It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
* A competitive salary and top-notch bonus/incentive plans.
* A pro-sales culture that honors what salespeople (like you!) contribute to our success.
* Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
* A true team environment, with 3 days of real-life collaboration in the office.
* Comprehensive healthcare benefits, with multiple options for individuals and families.
* Generous 401(k) retirement plans with company match.
* Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
* Professional development and continuing education opportunities.
* Access to financial wellness/planning resources.
Check out all our benefits.
What You'll Do
You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing:
* Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.
* Answering customer billing calls creating a best in class experience while assisting with billing related needs.
* Driving additional revenue with a focus on customer needs and exploring upsell opportunities.
* Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.
* Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.
* Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.
* Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.
* Working with sales support to find the best solutions and resolve installation or service challenges.
* Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.
* Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.
Who You Are
You're an empathetic listener with a knack for solving problems. Here's what sets you apart:
Minimum:
* 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field.
* Proficiency with computers and common business software.
Preferred:
* An associate degree or technical certification in a related discipline.
* B2B sales experience with a proven track record of meeting quotas.
* Background in revenue generation or customer retention roles.
* Experience in the communications industry or with a major communications equipment vendor.
Your next big opportunity starts here. Apply to Cox today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyInbound Sales Representative - CCI
Las Vegas, NV jobs
Company Cox Communications, Inc. Job Family Group Sales Job Profile Inbound Sales Representative - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $16.58. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $15,348.00.
Job Description
The Inbound Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 5am - 8pm, Mon - Fri and 6am - 6pm, Sat. We have a shift bid process that you will go through before you are finished with the training program.
As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual salary amount of $49,834.40. This reflects the full-time hourly base rate of at least $16.58 and target commission is $1,279 a month. Employees also receive a ramp period of 2 months to adjust to commission earnings.
You must live within the area of Las Vegas, NV.
What You'll Do
You'll make residential customers feel "at home" with our products and services. That means being an Einstein about everything we offer as well as a whiz around the marketing campaigns that fuel those inbound calls.
This is a quota, commission-based gig, so your earnings are in your hands. One way to do this will be to be super responsive to customer inquiries, resolving issues lickety-split, all while keeping callers in-the-know about the latest solutions we have to offer.
You'll help to solve customer requests so you can handle some of the more challenging sales situations yourself. You may also pick up the phone to support other departments with overflow calls. As you grow your skills, you'll have the opportunity to support your peers in the sales team through best practice sharing and peer coaching.
What's In It for You?
You'll be sold on Cox's great, highly competitive pay, generous incentives, and other compensation perks (401k + company matching, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. We also know it's important to work alongside colleagues who "get you". At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate your rainmaking sales skills in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
You're someone who anticipates customers' needs so you can not only offer them what they need now, but also what they'll need next. But your idea of being a "selling machine" isn't about pushing products, it's about listening, and fitting a customer to the solution that works best for them. People tell you you're a good listener, and you bring that rare gift into your workplace, leading to a remarkable response reflex.
You resolve issues like a Nobel Peace Prize nominee, and understand that, despite the "flying solo" nature of remote sales work, you're also a proud member of a tight-knit team. Relationships come easy to you, and you're not afraid of change, computers, or clowns. Eh, maybe not the clowns.
Others look to you for leadership, guidance, and support when needed.
Qualifications:
Minimum:
* High school diploma, GED, or relevant work experience.
* Excellent computer skills.
* Effective communication skills and ability to multi-task.
* Excellent interpersonal skills and teamwork.
* Excellent ability to persuade others through direct/indirect influence.
* Ability to quickly establish customer relationships in a fast environment.
* Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
* Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
Preferred:
* Telecommunications industry experience.
* 1+ years in a sales quota environment.
* 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.).
Join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyCox Communications Now Hiring Inbound Sales Representative (143013)
Las Vegas, NV jobs
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
Then apply to Job Number: 143013
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
As an Inbound Sales Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
The Inbound Sales Representative is part of a supportive and sales-driven team with an annual compensation opportunity of $41-51k at goal. In this role you will:
• Drive sales for all Cox residential services and product lines to maximize sales, while ensuring customer satisfaction through the call center sales channel.
• Understand and promote current marketing campaigns in order to sell to customers accurately and effectively.
• Provide outstanding customer service or basic technical support to customers in conjunction with a sales or retention interaction.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as an Inbound Sales Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference:
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
Primary Responsibilities and Essential Functions
• Receive calls from current customers and/or non-subscribers for sales and revenue generation in a high-intensity call center sales environment.
• Utilize proactive sales skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers regardless of customer's reason for calling.
• Achieves monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of sales skills, defined sales call flow structure, and adherence to provided schedule.
• Responds to customer needs for Cox products, educates them on the latest marketing campaigns, and then recommends the packages and services to meet the customers' need based on Cox prescribed call flows.
• Maintains accurate records of sales activities on a daily basis.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Researches and reviews competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for new and existing customers.
• Provides outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Other duties as assigned.
Qualifications
Minimum
:
• HS diploma, GED, or relevant work experience.
• Excellent computer skills.
• Effective communication skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through direct/indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
• Eligibility to work in the United States.
Preferred
:
• Experience in telecommunications industry.
• 1 or more years in a sales quota environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Cox Communications Now Hiring Inbound Sales Representative (143013)
Las Vegas, NV jobs
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider.
Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
Then apply to Job Number: 143013
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
As an Inbound Sales Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
The Inbound Sales Representative is part of a supportive and sales-driven team with an annual compensation opportunity of $41-51k at goal. In this role you will:
• Drive sales for all Cox residential services and product lines to maximize sales, while ensuring customer satisfaction through the call center sales channel.
• Understand and promote current marketing campaigns in order to sell to customers accurately and effectively.
• Provide outstanding customer service or basic technical support to customers in conjunction with a sales or retention interaction.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as an Inbound Sales Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference:
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
Primary Responsibilities and Essential Functions
• Receive calls from current customers and/or non-subscribers for sales and revenue generation in a high-intensity call center sales environment.
• Utilize proactive sales skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers regardless of customer's reason for calling.
• Achieves monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of sales skills, defined sales call flow structure, and adherence to provided schedule.
• Responds to customer needs for Cox products, educates them on the latest marketing campaigns, and then recommends the packages and services to meet the customers' need based on Cox prescribed call flows.
• Maintains accurate records of sales activities on a daily basis.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Researches and reviews competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for new and existing customers.
• Provides outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Other duties as assigned.
Qualifications
Minimum:
• HS diploma, GED, or relevant work experience.
• Excellent computer skills.
• Effective communication skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through direct/indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
• Eligibility to work in the United States.
Preferred:
• Experience in telecommunications industry.
• 1 or more years in a sales quota environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Auto Customer Service Reps
Knoxville, TN jobs
10131 Parkside Dr., Knoxville, TN 37922
AUTOMOTIVE SERVICE TECHNICIAN
State-of-the-Art AC & Heated Facility! Up to $25,000 Sign-on Bonus for Experienced Techs!
1 Year Minimum Technician experience preferred
Mercedes-Benz of Knoxvilles state-of-the-art Service Dept. is HIRING NOW for Service Technicians of ALL LEVELS to diagnose problems and perform vehicle repairs and routine service/maintenance. We have a high volume of business and would like to add to our team immediately! We offer great benefits and a clear, defined career path so you can advance your career!
Are you an experienced tech that needs a healthy change but youre not local to Knoxville? Let us talk to you about relocating to the beautiful hills of Tennessee.
Mercedes-Benz of Knoxville is part of the family-owned Furrow Automotive Group which also includes Infiniti Chattanooga, Porsche Chattanooga, and Land Rover Knoxville/Chattanooga. Many of our employees have been with us for years because we promote a team-oriented environment where each employee has the mentorship, support, and tools they need to succeed in their career. Learn more about us! Apply online today!
We offer:
Top Tier Pay $20 - $35+ /hour based on experience
$60,000 - $95,000 a year REALISTIC earning potential!
Continuous, paid training to enhance your skillset - We'll help you become Brand Certified!
Up to $25,000 Sign-on Bonus for Mercedes-Benz Master Certified Technician or Sprinter Master Certified Technician
Tool Relocation & Moving Allowance negotiable
Guaranteed 40 Work Hours per week!
Medical, Dental, Vision, Disability & $25,000 Basic Life Insurance
401(k) Retirement Plan with Company Match
Paid Holidays and Paid Time Off
Employee Discounts on Products & Services & Vehicle Purchase Plans
State-of-Art Facility & Equipment - Air-Conditioned & Heated Shop!
Gym Membership Discount
Teladoc
Employee Assistance Program
Opportunity for Advancement
Responsibilities - Service Technician:
Inspect vehicle and diagnose the problem(s)
Perform quality repair/maintenance work that meets dealership and manufacturer standards including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc.
Provide an estimate of time and parts needed for repair/maintenance
Learn new technical information and techniques in training sessions to stay current with rapidly changing technology.
Keep shop neat and account for dealership owned tools
Other duties may be assigned according to skill level and certification
Qualifications - Service Technician:
1 year minimum of experience as a technician is preferred
Mercedes-Benz Dealership service department experience is a plus!
ASE Certified is a plus!
Valid driver's license with an acceptable driving record
Flexible and focused on maintaining a high level of customer service
Good work ethic and problem-solving skills
A positive attitude and works well as part of a team
**Please upload your resume. If you don't have one, you may fill our previous work history on your application form. A resume is preferred
Completing the online assessment will grant you priority consideration!
Must be authorized to work in the U.S. without sponsorship and be a current resident
Must pass pre-employment testing to include background checks, MVR, and drug screen
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
RequiredPreferredJob Industries
Customer Service
Auto Customer Service Reps, Up to $20/hour
Williamsville, NY jobs
Williamsville, NY
Business Development Representative (BDR)$17 - $20/hour + Bonus & Great Benefits!Previous BDC, Sales, Customer Service, or Call Center Experience preferred but not required. We train for your success!Please Click Apply Now or at ********************
West Herr Toyota in Williamsville, NY needs to hire a BDR who will report to the BDC Manager. This position performs duties associated with supporting the dealerships service department in all aspects of enhancing customer service and streamlining communication. We aim to optimize service operations, increase customer satisfaction, and foster ongoing relationships with clients.
We offer:
$17 - $20/hour depending on experience
Medical, Dental, and Vision Insurance
401(k) retirement planwith matching contributions
Vehicle purchase program
Comprehensive employee recognition programs
Opportunity for advancement
Essential Duties and Responsibilities include the following:
Call, text, and email customers with a quality response in a timely manner.
Efficient and Effective Appointment Scheduling
Follow up on Service Inquiries
Ensure a smooth process for customers bringing in their vehicles for maintenance or repairs.
Promote full transparency in all aspects of our process.
Involve Supervisor/Manager immediately in any situation that escalates negatively.
Adhere to West Herrs Core Values: Empathy, Integrity, and Teamwork
Perform other related duties as required and assigned to meet business needs.
Qualifications/Requirements - BDR:
Effective oral and written communication skills,
Excellent interpersonal skills.
The ability to remain organized in a dynamic environment, positive attitude.
Be a team player with the BDC and Service Department and the Group as a whole.
Please upload your resume and also apply at WestHerrJobs.com
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
WhyWest Herr?
Its a perfect opportunity to join a fast-growing expanding organization. Today we represent 25 brands with over 39 locations in the Buffalo, Rochester & Syracuse area. Our company is family oriented, locally owned and operated since 1950. Plus, we have been named Buffalos Business First Best Places to work every year since 2005 and have received the Better Business Bureaus business ethics award every eligible year since 1998
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We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
BDC Representative
Urbana, IL jobs
The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Toyota of Urbana, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appoitments for the dealership sales departments.
Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
Potential pay range of $18.00-$22.00 per hour
Family Owned and Operated - 90+ years in business!
Medical, Dental, Vision Insurance, 401k
Paid Vacation and Sick Time
Paid Training
Discounts on products, services, and vehicles
Fantastic Growth Opportunities
Job Responsibilities:
Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
Answer customer internet inquires by both email and phone
Schedule sales appointments and reschedule no show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
Follow up in a manner that results in the customer visiting the dealership
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Job Requirements:
Excellent computer skills required.
Knowledgeable to call center environment.
Automotive experience helpful but not required.
Able to communicate persuasively with customers to set appointments.
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Auto-ApplyHome Inspection Outreach Rep $50K-$75K
Deerfield Beach, FL jobs
Home Inspection Outreach Representative
Looking for a career that pays well without the pressure of selling? Join our team and earn $50K to $75K per year - no selling involved!
Responsibilities:
• Canvass local neighborhoods to identify homes with old original windows and roofing
• Talk with homeowners about the benefits of brand new impact windows & roofing
• Schedule FREE inspections
Qualifications:
• Outgoing personality
• Strong communication skills
• Driven to achieve goals
Compensation:
• Salary, Commission & Bonus (Earn $50,000 to $75,000 per year)
• 5-day work schedule (No Weekends!)
• Full training provided
• Career growth opportunities
Apply Now! Send your phone number and updated resume. Qualified applicants will be contacted for a phone interview.
BDC Representative
Duarte, CA jobs
We are seeking a highly motivated and customer-focused Automotive BDC Representative to join our dynamic team. As an Automotive BDC Representative, you will play a crucial role in generating sales leads, managing customer inquiries, and providing exceptional customer service. Your goal will be to convert leads into appointments and drive business growth for our automotive dealership.
Responsibilities:
Respond promptly and professionally to inbound customer inquiries via phone, email, and chat.
Engage with potential customers, qualify their needs, and provide accurate information about our vehicles, services, and promotions.
Schedule service appointments for customers to visit the dealership.
Follow up with leads and customers to maintain contact and build relationships.
Collaborate with the service team to ensure seamless communication and smooth customer handoffs.
Meet or exceed monthly targets for lead conversion and appointment setting.
Stay up-to-date with product knowledge, industry trends, and competitors' offerings.
Provide exceptional customer service and address any customer concerns or issues.
Continuously seek opportunities to improve lead generation and conversion strategies.
Requirements
High school diploma or equivalent
1+ yr. experience in BDC Department.
Strong communication skills, both verbal and written.
Excellent phone etiquette and active listening skills.
Ability to build rapport with customers and maintain relationships.
Proficient computer skills and experience with Reynolds and Reynolds software.
Results-oriented mindset with a drive to meet and exceed targets.
Ability to multitask, prioritize, and manage time effectively.
Knowledge of automotive products, features, and specifications is an asset.
Valid driver's license and a clean driving record.
Bilingual English/Spanish a plus
Account Services Representative
Phoenix, AZ jobs
Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ********************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Job Description
The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.
RESPONSIBILITIES
Promote Quality Customer Experience
-Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests
-Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
-Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
Problem Solving
-Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer's circumstances
-Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service
-Perform any necessary calculations pertaining to fees, time periods, or dates
Drive Business Growth
Grow the company through identifying sales lead generation opportunities, promoting Cox services, and -offering service contracts. Add contracts as authorized by customers
-Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting
Qualifications
Minimum
-6 months work experience providing service directly to customers
-6 months experience using a computer in a work or non-work setting
-High school graduate or GED or equivalent work experience
-Eligibility to work in the United States
Preferred
-6+ months experience working in a position that requires meeting sales goals
-1 - 2 year work experience in a customer service role, not specific to just Call Center
-Strong aptitude for helping customers and a customer experience focus
-Enthusiastic and personable
-Must be able to work in a call center or highly structured environment
-Strong computer skills and be able to navigate through multiple screens
-Ability to adapt to constant change
-Demonstrated solid work history.
Additional Information
All your information will be kept confidential according to EEO guidelines.
APPLY AT: ************************************************** (JOB CODE 142443)
Sales Development Rep
Representative job at Genuine Parts
The Sales Development Representative role professionally represents Motion Industries to our customers with the knowledge and skills to provide them the product or service they need. * Proactively makes outbound calls with assigned existing account base across multiple branch locations to engage and further develop sales opportunities.
* Works closely with decision makers to expand volume business by identifying, quoting, & converting sales on products not currently being purchased.
* Works with Motion customer service representatives on order entry, tracking, and other technical needs.
* Effectively partners and works across branch and division teams to ensure proper execution of customer needs.
* Diligently updates CRM, to stay current on account follow-ups and active quoting opportunities.
* Presents Ecommerce capabilities to all assigned accounts and trains customers on these tools as assistance is needed making it easy to do business.
* Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and two (2) or more years of related sales experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
* Strong sales experience in making proactive outbound calls with the capability of understanding customer pain points, product requirements, and identifying potential add on sales opportunities
* Reliable, organized, detailed, focused, along with demonstrated ability to effectively collaborate with field sales teams
* Strong and professional communication skills; written, verbal, and presentation
* Proven business development success through effective use of core sales tools such as CRM, LinkedIn, and Microsoft Office (especially Outlook and Excel)
* Ability to multi-task with requests and efficiently manage time while achieving sales growth goals from assigned accounts
* Proactive and possesses a strong sense of urgency for reaching sales goals
* Has Drive, Grit, and a Team Oriented "Play to Win" attitude
* Positive attitude and demonstrated ability to deal with rejection
* Ability to develop rapport, influence others and maintain strong working relationships
PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS: None required.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare
coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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