Customer Service Representative jobs at Geodis Wilson USA Inc - 1959 jobs
Customer Service Associate
Belcan 4.6
Ogden, UT jobs
Core Responsibilities:
Serve as the central point of contact for customer inquiries. Provide customer with updated order and delivery status.
Assists Contracts/CustomerService Manager in various contractual and legal matters of the division, including reviewing and drafting legal agreements; communicating with various departments on contractual issues; resolving routine and legal administrative issues and questions; drafting correspondence for internal purposes or customers as necessary.
Creation, review and analysis of legal and business contractual documents (including but not limited to sales agreements (LOI, LTA, Nominations, PO), order acknowledgements, nondisclosures) to ensure compliance with company guidelines.
Follows contract processes to ensure compliance to Corporate and Division polices (including Price Policy) and contract terms and conditions. Assists the Contracts Manager on establishing the proper direction and guidance to functional areas to ensure proper administration of contract requirements.
Make recommendations related to business risk, strategy and account management.
Captures contractual documents, distributes copies to appropriate parties and retains them in accordance with internal and/or customer retention requirements.
Responsible for inputting and maintain data in various business systems, ensuring data is current, accurate and complete.
Responsible for the accurate and timely management of contract activity.
Ensure all ERP data is accurate and complete in order to maintain backlog integrity including quantities, schedule and associated dollars.
Review of solicitations (including FAR and DFARS) and customer request for quotes. Coordinates with sales team and functional areas on new opportunities. Responsible for inputting data (RFQ, pricing, status, etc.) into the proposal tracking system and ensuring data is accurate and complete.
Perform EDI (Electronic Data Interchange) transaction conversions to the ERP system, verify accuracy.
Coordinates with finance to set up new customer including payment terms and conditions.
Support Account Receivable initiatives by resolving discrepancies, collection efforts, working with customer on payment terms.
Responsible for raising export compliance concerns to the Division Export Compliance Administrator (DECA) when required. May act as backup to the DECA if appointed.
Other projects/responsibilities as assigned.
Qualifications:
Working knowledge of legal language, contract constructs and terms and conditions commonly used in business contracts and in bid documents including Government FAR and DFARS and export compliance regulations (EAR and ITAR). Preferred
Able to handle and resolve customer complaints and problems and escalate to Contracts Manager when required.
Excellent communication skills, (written and oral) with attention to detail.
Willing and able to develop long-term relationships internally and externally.
Good mathematical/quantitative and analytical orientation.
Position requires tact and high degree of diplomacy; proven negotiation skills
Strong computer skills. PC aptitude in a Windows environment (MS Office: Excel, Access, Word, PowerPoint) and ability to learn other software packages. ERP System experience (Syteline a plus).
Proven success interacting with peers, senior management and other functional areas.
Ability to work independently, to multi-task handling simultaneous work assignments and projects, and drive 'Lean' process improvements.
Education Requirements:
Bachelor"s degree in Business or related field preferred.
Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at *************************************************
$32k-38k yearly est. 8d ago
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Customer Account Rep
Belcan 4.6
Simi Valley, CA jobs
Job Title: Customer Account Rep
Pay Rate: $35 - $38/hr
ZIP Code: 93063
Keywords: #CustomerAccountRep #CustomerAccountRepresentative
Benefits:
Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision / glasses / prescription contact lens and eye test options available.
On the job training / cross-training to develop and expand skills, creating opportunity for advancement and personal development. Tuition reimbursement available for relevant development opportunities.
Life Insurance, disability insurance, and voluntary life insurance for family members available. Accident and critical illness insurance optional.
Scheduled performance reviews create opportunities for advancement and pay increases.
We have many success stories from individuals who took advantage of the training, cross-training, and personal development opportunities for advancement. We also have success stories of individuals who desired a reliable, scheduled and consistent career with appropriate work-life balance, health benefits and good job security. Whichever way you define success, this work culture cares about team members and treats each individual with dignity, inclusion, respect and recognition.
A Referral Program compensates active employees for referring friends and former colleagues when the referral results in hiring the person. Our team has grown with referrals and internal promotions.
Responsibilities:
The Senior Customer Account Representative will oversee different customer accounts , particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers.
Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities.
The Senior Customer Account Representative has responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value.
Seeking buy-in from various key internal stakeholders before responding to new customer requests and presenting information back to the customer.
Responsible for the contract review process, working closely with Commercial colleagues internally.
Act as the voice of the customer and ensure timely resolution to all customer orders and enquiries.
Support the production of the monthly and annual forecasts based on historical sales and customer trends, supporting forecasting and planning.
Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required.
Responsible for ensuring the PO is accurate and internal stakeholders have provided agreement. Formally acknowledge the PO with the customer.
Responsible for ensuring customers are responded to in a timely manner and they are accountable for the communication both internally and externally.
Works closely with all internal functions, including Trade Compliance, Finance etc. to ensure everything is placed to enable Client is able to deliver to the customer.
Able to escalate matters to the Customer Account Manager and use judgement as to when this appropriate.
Be aware of legislation requirements and keep up to date with Client internal training on such topics.
Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Client is judged.
Collaborate directly and attend meetings with the Finance function, including shared service teams, to manage and reduce accounts receivables, accountable for resolving disputes that affect cash collection.
Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).
Utilize business systems, including CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders.
Resolve customer complaints, which may include warranty, delivery, or quantity disputes, and in the most beneficial manner.
Qualifications:
Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
Ability to understand and follow specific instructions and procedures
Ability to gather data, to compile information, and prepare reports
Strong verbal and written communication skills
Presentation skills
Ability to influence stakeholders
Excellent customerservice orientation
Track record of building and maintaining customer/client relationships
Well-organized, detail-oriented, and ability to multi-task
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Strong prioritization skills
Ability to visualize and plan objectives and goals strategically
Conflict management skills
Decision making skills
Education: High School Diploma/Equivalent and work experience that will allow successful performance of job expectations
Years Experience: 4-6 years of experience in customer account management or similar. Customerservice, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
$35-38 hourly 4d ago
Customer Service Representative
Belcan 4.6
Pittsburgh, PA jobs
Job Title: CustomerService Rep
Zip Code: 15275
is onsite, 5 days a week, daylight position (1st shift)
Long term temporary to possible temp-to-perm opportunity
Skills/Experience:
* BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred. Equivalent business or industry experience will be considered.
* Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment. Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.
* The position requires strong organizational, communication and time management skills. Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical. Ability to quickly grasp general business and market information as well as related technical information regarding Client products to serve as a department resource.
* International logistics operations experience and knowledge of export compliance regulations are a plus
$31k-37k yearly est. 3d ago
Treasury Services Specialist
Allied 3.9
Chicago, IL jobs
This position is geared toward being the subject matter expert concerning the daily Treasury Services processes. This role will perform typical Analyst level tasks while supporting the Treasury Services team with any day-to-day issues and concerns. This position is responsible for building out processes and providing additional training to the Treasury Services team.
ESSENTIAL FUNCTIONS
Complete Monthly Reconciliations of client accounts through Great Plains
Process New business banking setup (BPO & ASO)
Make existing business banking changes (BPO & ASO)
Vendor maintenance for print fulfillment
VCC/EFT Implementation & support
Complete Check Tracer processes
Positive Pay submission
Create and implement new processes as needed
Lead new hire and existing team member training as needed
Other duties as assigned
EDUCATION
Bachelor's degree in accounting, or equivalent work experience required.
EXPERIENCE AND SKILLS
A minimum of 2 years' experience as a Treasury Analyst required
Must be detailed oriented
Excellent written and verbal communication skills required.
Excellent organizational and time management skills required.
Proficient with Microsoft Office Suite, Excel, Word, or similar software required
Experience with financial management systems, such as Great Plains or similar
Good computer skills with programs such as MS Excel, Access, and Power BI.
Exceptional analytical and problem-solving skills.
Strong financial and mathematic abilities.
Excellent verbal and written communication skills.
Strong time management and organizational abilities
POSITION COMPENTENCIES
Communication
Customer Focus
Accountability
Functional/Technical Job Skills
PHYSICAL DEMANDS
This is an office environment requiring extended sitting and computer work
WORK ENVIRONMENT
Remote
Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.
Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
Protect Yourself from Hiring Scams
Important Notice About Our Hiring Process
To keep your experience safe and transparent, please note:
All interviews are conducted via video.
No job offer will ever be made without a video interview with Human Resources and/or the Hiring Manager.
If someone contacts you claiming to represent us and offers a position without a video interview, it is not legitimate. We never ask for payment or personal financial information during the hiring process.
For your security, please verify all job opportunities through our official careers page: Current Career Opportunities at Allied Benefit Systems
Your security matters to us-thank you for helping us maintain a fair and trustworthy process!
$41k-60k yearly est. 8d ago
Customer Service Representative - FT
Avis Budget Group 4.1
Kansas City, MO jobs
$16.00/hour Monthly Commission OpportunityShift Premium may Apply
Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.
What You'll Do:
This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customerservice.
Perks You'll Get:
* Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
* On the job training
* Paid time off
* Medical, dental and other insurance
* Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
* Retirement benefits (401k)
* Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
* Above perks may vary based on full-time/part-time status and location
What We're Looking For:
* Valid Driver's License
* Basic computer skills (typing, data entry)
* Effective verbal communication skills
* Willingness to work outdoors
* Flexibility to work all shifts
* Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
* Must be 18 years of age and legally authorized to work in the United States
* This position requires regular, on-site presence and cannot be performed remotely
* 6 months retail customerservice experience in a fast-paced environment is a bonus!
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Kansas City
Missouri
United States of America
$16 hourly 4d ago
Customer Service Representative - FT
Avis Budget Group, Inc. 4.1
Kansas City, MO jobs
This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing CustomerServiceRepresentative, CustomerService, Representative, Retail, Automotive, Rental
$24k-30k yearly est. 8d ago
Customer Service Representative - PT
Avis Budget Group 4.1
Phoenix, AZ jobs
$17.25/hour
Monthly Commission Opportunity
Shift Premium may Apply
Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.
What You'll Do:
This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customerservice.
Perks You'll Get:
* Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
* On the job training
* Paid time off
* Medical, dental and other insurance
* Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
* Retirement benefits (401k)
* Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
* Above perks may vary based on full-time/part-time status and location
What We're Looking For:
* Valid Driver's License
* Basic computer skills (typing, data entry)
* Effective verbal communication skills
* Willingness to work outdoors
* Flexibility to work all shifts
* Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
* Must be 18 years of age and legally authorized to work in the United States
* This position requires regular, on-site presence and cannot be performed remotely
* 6 months retail customerservice experience in a fast-paced environment is a bonus!
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Phoenix
Arizona
United States of America
$17.3 hourly 4d ago
Customer Service Representative - FT
Avis Budget Group, Inc. 4.1
Phoenix, AZ jobs
This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing CustomerServiceRepresentative, CustomerService, Representative, Retail, Automotive, Rental
$24k-30k yearly est. 4d ago
Customer Service (China Southern Airlines)
Alliance Ground International, LLC 4.3
Chicago, IL jobs
Convey shipping instructions to the customerservices counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. Accept CustomerService, Airline, Security, Service, Retail, Health
$36k-44k yearly est. 8d ago
Logistics Representative
Belcan 4.6
Pittsburgh, PA jobs
Job Title: Logistics Representative
Zip Code: 15205
Duration: 12 Months
Pay Rate: $ 28/hr
Keyword's: #Pittsburghjobs; #Representativejobs.
Responsibilities
Monitor the daily activities at assigned 3rd party facilities across the US and Canada to ensure the timely and accurate shipment of goods to Client customers;
Complete inbound and outbound inventory transactions in Client SAP ERP system;
Troubleshoot issues and concerns at assigned facilities and coordinate problem resolution within the scope of the position;
Maintain inventory and asset accuracy in accordance with Client established policies;
Develop, modify, and audit operational procedures for warehouses, bulk terminals and transload operations;
Train, support, and lead 3rd Party Logistics (3PL) Provider personnel on a wide range of logistics functions including training on the aforementioned operational procedures;
Participate in physical inventory audits and lead internal cycle count processes for assigned facilities;
Responsible for setting standards and procedures to facilitate accurate and timely payment of invoices for distribution services provided, consistent with current operational contracts and purchase orders. Implement agreed upon allocation of cost with internal divisional customers;
Responsible for the tendering (assignment) of bulk transportation shipments and managing order changes within Client SAP ERP system and our 3rd party transportation management system;
Position works directly with Client Order Management Representatives, bulk carriers, shipping sites and other internal departments to ensure the efficient movement of goods and to maintain an adequate equipment balance to meet the Client shipping needs;
Provide backup coverage, as needed, within other areas of the Warehousing & Bulk Terminal Operations and Transportation Operations groups.
Qualifications
* BA/BS Degree in Logistics, Supply Chain, Business or relevant Technical Field or a high school diploma with 2-5 years of relevant experience.
* Demonstrated teamwork, organizational, and communication skills.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
$28 hourly 8d ago
Family Services Associate - Primary Care TheARC
Children's National Medical Center 4.6
Washington jobs
Family Services Associate - Primary Care (The ARC)
Job Description: Assists patients and families to resolve issues related to illness, injury or hospitalization. Acts as a liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions დაიწყ ensures appropriate follow‑up of services. Supports expansion of food insecurity resources at the ARC, including facilitating SNAP/WIC enrollments and managing the food pantry. Responds to social determinants of health screenings at Well Child visits.
Work Schedule: Monday - Friday, 8:30 am - 5:00 pm.
Location: THEARC, 1801 Mississippi Avenue SE, Washington, DC 20020.
Salary Range: $44,782.40 - $74,630.40 (Full‑time).
Qualifications
Minimum Education: Bachelor's Degree (required).
Minimum Work Experience: One year working with individuals in crisis situations (required).
Required Skills/Knowledge: Bilingual ability preferred.
Functional Accountabilities
Delivers Patient/Family Focused Services:
Complete screening interviews of patients and families utilizing hospital‑approved screening tools.
Research appropriate resources in the hospital and community to assist patients and families; help families access and utilize those resources.
Provide needed assistance, while respecting boundaries and setting appropriate limits.
Make follow‑up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g., assisting with new and follow‑up appointments, hospital and community‑based referrals and applications).
Coordinates Patient Care Responsibilities with Other Family Services Staff:
Manage requests from patients and families for hospital or community resources.
Assist families with applications and manage referrals to outside agencies in coordination with the medical team for financial assistance and other programs.
Manage referrals to outside organizations as directed by social work and in coordination with the medical team.
Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day, support groups, etc.
Contributes to Effective Multidisciplinary Communication:
Communicate with social work and/or medical team about patient care needs.
Share verbally and in writing, relevant patient/family information with members of the treatment team.
Document activities according to departmental guidelines in the electronic medical record.
Participate in team meetings to address general and specific patient care issues.
Optimizes the Use of Available Resources:
Develop and maintain resource information for the department.
Promote positive working relationships with community agencies.
Serve as liaison between hospital and agency staff assisting families with resources.
Identify gaps in services and research alternatives.
Organizational Accountabilities
Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete.
Meet with social work or child life partner to review work performed for individual patients and families.
Participate in Family Service Team meetings and departmental staff meetings.
Meet departmental requirements for chart recording, statistics, and other documentation and submit documents in a timely manner.
Ensure that chart documentation is co‑signed by licensed Family Services staff member.
Participate in departmental performance improvement activities.
Core Competencies
CustomerService - Anticipate and respond to customer needs; follow up until needs are met.
Teamwork/Communication - Demonstrate collaborative and respectful behavior; partner with all team members to achieve goals; be receptive to others' ideas and opinions.
Performance Improvement/Problem‑Solving - Contribute to a positive work environment; demonstrate flexibility and willingness to_constraint; identify opportunities to improve processes; make appropriate decisions using sound judgment; use resources efficiently; search for less costly ways of doing things.
Safety - Speak up when team members exhibit unsafe behaviour; continuously validate and verify information needed for decision‑making; stop in the face of uncertainty and take time to resolve the situation; demonstrate accurate, clear and timely verbal and written communication; actively promote safety for patients, families, visitors and co‑workers.
Equal Opportunity Statement
Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Drug‑Free Workplace
Children's National Hospital maintains a drug‑free workplace, prohibiting the illegal use, possession or distribution of controlled substances. Though recreational and medical marijuana are legal in the District of Columbia, the hospital maintains the right to enforce its drug‑free workplace policy and prohibits recreational or prescribed marijuana.
#J-18808-Ljbffr
$44.8k-74.6k yearly 4d ago
Customer Service Representative (Contingent) - 7x7 - Houma, LA
Bristow Group, Inc. 4.6
Houma, LA jobs
DUTIES AND RESPONSIBILITIES:
Set the stage first thing in the morning; this includes making coffee, layout Newspapers, confirm the waiting area is clean and free of clutter, check for outgoing parts, and prepare manifest sheets. This duty should be repeated several times during the day during slow periods;
Answer phones promptly and professionally;
Maintain excellent customerservice by communicating with the passengers in a positive and pleasant manner;
Maintain a list of needed office supplies, consumables, etc. and relay to the Base Manager if applicable;
Coordinate all outbound aircraft;
Manifest and check identification for all inbound and outbound passengers through TSA list when needed;
Maintain contract information such as rig names, lats, longs, blocks, freqs, and deck info. Fuel info. Crew change dates and customer specifications;
If applicable, responsible for making hotel/vehicle accommodations when we have an overflow of pilots or mechanics RON;
If applicable, flight-follow when aircraft cannot get through to Operations;
Communicate with the Base Manager or Lead Pilots or AMTs with day to day operations. Also, assist the above with any administrative duties that need to be accomplished;
Maintain a log of all daily flights;
Gather flight logs from the previous day. Check the times for accuracy and make sure all other pertinent information is correct. Add flight information to daily flight logs. Make copies and create base files to hold for two months. The originals should be mailed to the Accounting Department every third day, making sure that all logs for the month have been sent in by the first of the new month;
Gather and sort all incoming mail and faxes;
Log all incoming and outgoing packages. Arrange FedEx when customers send in outgoing packages;
Email daily aircraft status at the end of each day after confirming status with the Lead AMT;
Email hotel and rental car logs every Friday;
Keep a log of all mechanical delays on contracted aircraft and email every day;
Keep a log of the number of passengers traveling outbound each day;
At the closing of the day, make sure the manifest/sign-in sheets are ready for the next morning;
At closing, please do one final walk through confirming that the waiting area and restrooms are clean and organized for the next business day;
If applicable, loading baggage and cargo onto and off of aircraft;
Any other duties as assigned.
MINIMUM QUALIFICATIONS:
Must be proficient in Word, Excel, and Outlook;
Must adhere to dress code/appearance policy stated in the Bristow Group Handbook;
Aviation background preferred;
Must be organized and be able to work effectively as a team with a large and varied workload;
Must maintain valid Driver's License and physically be able to drive a company vehicle as required;
Must be able to travel as required by Bristow Management.
Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$23k-32k yearly est. 8d ago
Customer Service Representative
Americold Logistics, LLC 4.7
Douglas, GA jobs
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve CustomerServiceRepresentative, CustomerService, Representative, Manufacturing, Retail
$24k-31k yearly est. 6d ago
Customer Service Representative - 1st Shift, 7:00am to 3:30pm, Mon - Fri
Allen Distribution 4.3
Fort Worth, TX jobs
Job Title: CustomerServiceRepresentative Department: Operations Reports To: Distribution Manager Position Type: Full Time Shift/Schedule: 1st Shift, 7:00am to 3:30pm, Mon - Fri Salary: $20.00 + $1.00, Shift differential per hour when applicable. Purpose of Position Accurately process incoming and outgoing orders within designated systems. Provide customerservice to daily activities related to warehousing operations.
Values and Business Practices:
Customer First - We deliver on what we promise to our customers with a positive attitude.
We treat everybody with respect and dignity.
We operate with high business ethics.
We are a good corporate citizen.
We value our professional relationships.
We strive to have a "Continuous Improvement Culture".
We are committed to the safety of our employees and our equipment/facilities.
Company Expectations Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.
Flexibility:
Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Reliability:
Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
Attitude
Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others.
Willingness to learn:
Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
Initiative:
Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc... Promote teamwork and assist in all areas and processes in the operation as needed / required.
Quality of Work:
Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of "Only Handle It Once - OHIO", by completing work correctly the first time.
Follows directions:
Follows all written and verbal instructions provided by management, project leader, etc...
Communication:
Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.
Appearance:
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Safety:
Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.
Position Competency:
Ability to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers.
Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.
Proficient and accurate data entry skills.
Must be able to sit for extended periods.
Must be able to twist, squat and reach above shoulder level
Position Expectations
Productivity:
Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
Enter and complete all inbound and outbound orders and extra billing by end of work shift.
Review open receipts and orders daily and communicate any issues to your manager.
Assign trailers to designated dock doors to ensure efficient warehouse flow.
Follow our Standard Operating Procedures (SOP) and specific customer work instructions.
Safety:
Follow established Dock Safety Policy.
Follow safety and security policies and SOPs.
Follow established Visitor Policy.
Follow Inbound Trailer Security and Outbound Trailer Security SOP.
Quality:
Ensure that all system entries are accurately entered.
Follow our Standard Operating Procedures (SOP) and specific customer work instructions.
All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers.
Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.
Ensure lift operators have completed all inbound and outbound paperwork correctly. Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.)
Initiative
Knowledge of multiple accounts and/or job functions within given operation.
CustomerService:
Interface directly with the customer and maintain a professional and courteous relationship with all customers.
Ensure customer requests are responded to within an hour. Provide customer with an estimated time of completion including a factual response.
Immediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors).
These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.
Salary Description
$20.00 /Hourly
$20 hourly 5d ago
Customer Service Representative: #238 Lafayette, LA
American Cash Advance 4.1
Lafayette, LA jobs
We are looking for the Best of the Best Full-Time CustomerServiceRepresentative: Lafayette, LA Do you have a passion for helping people? Are you always looking for a better way of doing things? Do you embrace change and adapt well under pressure? If you answered yes to the above questions, please continue reading.
American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company.
Thanks to our staff's unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.
Your primary job responsibilities would include, building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.
Other job responsibilities include but are not limited to; working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safe guarding company monies & property, assist in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day.
Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills:
Math Skills: including the ability to count money
Social Skills: including the ability to engage & interact professionally.
Problem-Solving Skills: including the ability to negotiate payment terms.
Communication Skills: including the flexibility to work with different personalities.
Computer Skills: ability to use computer programs required to process day to day transactions.
Clerical Skills: including the ability to file folders, answer phones, scan and copy paperwork.
Organization Skills: including the ability to utilize filing systems.
Other Requirements:
Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.
Excellent Benefits including:
Health Insurance (up to 80% of premiums paid by company)
Other insurances include, Dental, Vision, Life, Long & Short-Term Disability, and more!
401K
Paid Holidays
Paid Vacations!
Paid All-Purpose Time Off
Paid Training
Advancement Opportunity!
Unlimited Earning Potential and more!
If you think you have what it takes to be a part of our dynamic team, please apply today!
For more information about American Cash Advance visit our website at ***************************
$23k-31k yearly est. 8d ago
Customer Service Representative: New Orleans, LA
American Cash Advance 4.1
New Orleans, LA jobs
We are looking for the Best of the Best Full-Time CustomerServiceRepresentative: New Orleans, LA Do you have a passion for helping people? Are you always looking for a better way of doing things? Do you embrace change and adapt well under pressure? If you answered yes to the above questions, please continue reading.
American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company.
Thanks to our staff's unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.
Your primary job responsibilities would include, building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.
Other job responsibilities include but are not limited to; working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safe guarding company monies & property, assist in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day.
Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills:
Math Skills: including the ability to count money
Social Skills: including the ability to engage & interact professionally
Problem-Solving Skills: including the ability to negotiate payment terms
Communication Skills: including the flexibility to work with different personalities
Computer Skills: ability to use computer programs required to process day to day transactions
Clerical Skills: including the ability to file folders, answer phones, scan and copy paperwork
Organization Skills: including the ability to utilize filing systems
Other Requirements:
Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.
Excellent Benefits including:
Health Insurance (up to 80% of premiums paid by company)
Other insurances include, Dental, Vision, Life, Long & Short-Term Disability, and more!
401K
Paid Holidays
Paid Vacations!
Paid All-Purpose Time Off
Paid Training
Advancement Opportunity!
Unlimited Earning Potential and more!
If you think you have what it takes to be a part of our dynamic team, please apply today!
For more information about American Cash Advance visit our website at ***************************
$23k-31k yearly est. 8d ago
ATI HEAVY MX REP
Air Transport International 4.2
Wilmington, OH jobs
Duties include negotiation with contract maintenance vendors, which supply maintenance and related services, contract installation service providers, and engineering firms as well as the aircraft manufacturer. Scheduling subordinates "time on sight" as well as designating work assignments. Coordinate with other departments for tooling, personnel, and material to keep the aircraft on schedule and on proposed budget. Be thoroughly familiar with the FAA Approved Maintenance Inspection Program so as to coordinate with the Quality Control department to provide suggestions and/or recommendations for various program improvements.
Job Functions:
Planning, negotiating, meeting, authorizing payments, ensuring the effective/efficient utilization of manpower is placed on aircraft. Including consultation with vendor when needed on manpower issues and scheduling of other vendors utilized in the facility.
Ensure vendors perform maintenance on company aircraft using appropriate processes and procedures utilizing approved acceptable data. Ensure accomplishment of proper return to service paperwork is complete.
Interface with other departments for proper timing and composition of company documentation, i.e. Company Engineering Orders. Oversight and observation of both contractors and vendor in performance of their assigned duties. General regulatory compliance of maintenance performed on aircraft.
Administration - signing, review, and process of company documents related to vendor, employee or material.
Perform other duties as assigned
Position Requirements:
High school diploma required. Associates degree desired.
Minimum of four (4) years Heavy Maintenance experience
Extensive knowledge of aircraft, associated systems and structures. (767 or 757 experience/training required)
A&P License, with a minimum of 10 years' experience
Ability to lift up to 50lbs
Able to work at heights up to 80 feet
Work from ladders up to 10 feet
Climb up to 3 flights of stairs.
Comply with ATI attendance requirements
Preferred Job Skills:
* Associates degree desired. Bachelor Degree preferred
Air Transport International is an equal employment/affirmative action employer. It is the Company's policy not to discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status and prohibits discharging or in any other manner discriminating against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. The Company further does not discriminate on any other basis protected by applicable federal, state or local laws.
For more information about ATI employment opportunities visit ***************************
$29k-37k yearly est. 2d ago
Service Advisor
Berger Transfer & Storage, Inc. 4.3
Houston, TX jobs
Are you a motivated person with a can-do attitude? If so, we'd love to have you join our team! What can we offer you?:
Competitive Wages;
Monthly incentive program;
Medical, dental and vision benefits;
401K;
Uniforms;
Employee Discounts with Verizon, Sketchers and more!
Commercial Truck & Trailer Repair is growing and that means new career opportunities! Join us and be part of an iconic family of companies with a great culture, unmatched co-worker camaraderie and plenty of development opportunities! At Commercial Truck & Trailer Repair our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Commercial Truck & Trailer Repair's Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interaction, and strive to be open, honest and fair will be at the top of our list.
Since the mid-1970's, Twin Cities' companies of all sizes have trusted Commercial Truck & Trailer to maintain their fleets.
Commercial Truck & Trailer Repair is a full-service Fleet Maintenance Management Company. Commercial Truck & Trailer Repair is part of the Berger Transfer & Storage, Inc Family of Companies. Berger Transfer & Storage, Inc is a leading provider of relocation, distribution and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 100 years! Berger is Allied Van Lines' largest agent with 16 locations throughout the U.S.
Commercial Truck & Trailer Repair is seeking an Service Advisor. Our Service Advisor builds and supports great customer relationships both within the Berger company as well as with our external customers. They work closely with our technicians helping guide them to obtain our dealership goals.
Responsibilities for our Service Writer include but are not limited to:
Provide supervision for service department;
Organize and provide daily supervision of departmental personnel;
Determine and provide adequate level of staffing and arrange for or provide required personnel training;
Set projected sales and expense goals based on facilities, technician staffing and efficiency standards;
Monitor repair practices in all shops to ensure productivity, efficiency and optimize labor sales;
Determine and administer advertising and promotional programs;
Monitor and direct maintenance of service tools, equipment and facilities to ensure compliance with company standards of cleanliness and safekeeping;
Keep accurate facility records pertaining to any hazardous waste disposal and yearly reporting to state agencies;
Implement safety procedures as safety supervisor;
Review all customerservice concerns and administer any warranty and/or policy adjustments in the best interest of the customer and the dealership;
Determine and implement labor rates based on market research and budget requirements;
Review company financials to ensure compliance with budgeted financial goals;
Perform annual employee evaluations;
Maintain technician's productivity and efficiency records for analysis, incentive plan administration and scheduled technician evaluations;
Keep up-to-date on current market trends and observe activities of local, regional and national competition;
Work with Parts Manager and Administrator to ensure punctual claims application and follow up;
Perform other duties as assigned by management.
Qualifications to apply for this role are:
Highly skilled in vehicle and equipment diagnosis and repair preferred;
Strong organizational skills;
Must have excellent communication skills, both verbal and written;
Must be able to pass a drug test and background check
Berger Transfer & Storage, Inc is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.
$36k-48k yearly est. 4d ago
Export Customer Service
Vanguard Logistics Services 4.1
West Chicago, IL jobs
Export CustomerServiceRepresentative
WHAT YOU'LL BE DOING
You will provide the highest level of customerservice through prompt response to all cargo enquiries, complete and accurate bookings and professional communication when following up with the customer on any missing cargo and/or documentation in order for the customers booking to be loaded as scheduled. It is the responsibility of the Export CustomerServiceRepresentative to ensure all requirements for the booking are complete so it can be handed over to Load Planning.
ESSENTIAL RESPONSIBILITIES INCLUDE:
Communicate effectively to meet customer requirements, resolve customer problems or complaints expeditiously, and complete booking requests timely.
Working with the warehouse to ensure all cargo booked has been received prior to cut off.
Report any OS&D issues on cargo received to customers, follow up to determine the outcome if the cargo can be shipped, required to be re-packed or collected as it could not be exported.
Chase any missing documentation with the customer to ensure all required paperwork is received prior to cut off.
Complete booking requests
Arrange pick-ups with trucking company
Contact shippers and complete bookings for overseas routings received, making sure to send the booking confirmation details to the origin office/agent and continue to communicate on the status of the booking to ensure they are aware that the cargo was uplifted.
Determine if the customer requires VLS to complete export customs clearance, if so, correspond with the customs broker (if required) and complete the export entry.
Make sure Load Planning is aware of any special requirements on the handling of the cargo.
Add any additional charges to be billed and expenses for the costs on services incurred during the booking process
Lodge any hazardous paperwork with the Haz Team to seek pre approval on VLS being able to handle the cargo
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High school or equivalent education; associate degree preferred
Minimum 2 years of customerservice experience; logistics experience preferred
Ability to multi-task, prioritize, and manage time effectively
Strong listening, written and verbal communication skills (English required); excellent interpersonal and teamwork skills
Strong MS Office skills, including Excel, Word, PowerPoint
WE ARE VANGUARD
We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs.
Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. We're working to challenge the status quo with the power of diversity, inclusion and collaboration.
$29k-36k yearly est. 3d ago
Client Success Specialist
Accelerated Global Solutions 4.5
New Hyde Park, NY jobs
About Us
Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage. We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions - from major ports to final destinations.
We're expanding our team and seeking a smart, organized, and client-obsessed Client Success Specialist who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide.
Position Summary
As a Client Success Specialist at AGS, you will serve as a trusted day to day point of contact for our clients. This is a client-facing role built for someone who enjoys translating operational complexity into clean execution, owns communication end-to-end, and consistently delivers clarity, accountability, and results. You'll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish.
Key Responsibilities
Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals.
Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews.
Pull and organize weekly/monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities.
Resolve issues and drive resolution across internal teams in a professional and proactive manner.
Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations.
Help prepare client-facing decks or Quarterly Business Reviews.
Maintain accurate records of customer interactions and shipment documentation.
Support process improvements and identify opportunities to enhance service performance.
Handle escalations and ensure customer satisfaction through prompt and clear communication.
Qualifications
1-3 years of experience in customerservice, preferably in logistics, freight forwarding, or e-commerce fulfillment.
Experience managing B2B clients.
Strong communication and problem-solving skills.
Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS/WMS experience a plus).
Detail-oriented, organized, and capable of managing multiple priorities.
Team player with a proactive attitude and ability to work under pressure.
Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus.
Knowledge of customs procedures or international shipping is an advantage.
Why Join AGS
Be part of a global logistics leader transforming e-commerce delivery.
Collaborative, fast-paced, and growth-oriented work culture.
Opportunities for career development and advancement.
Competitive pay, benefits, and performance incentives.