Business Analyst jobs at Glorious Food - 112 jobs

Job Summary: Looking for a Supply Chain Systems Functional Analyst with a minimum of five (5) years of experience to support the implementation of the Relex Demand Planning tool. Extensive experience with Relex's demand/supply planning tools, or other advanced planning/forecasting tools, is required. Experience in implementing these tools is required, as well as analyzing forecast data to check its accuracy and work with supplier and item master data. Knowledge of JD Edwards sales order, inventory, purchasing, and other supply chain modules is a plus. The candidate will need strong written and verbal communication skills. You will assist with the design, configuration, and deployment of implementation projects. Identify and assess business system needs by working with business and project management to create logical solutions using Relex tools. Conduct research to recommend functional configurations and designs that, when applied and implemented, meet business needs. It is a remote post with 50% of trips during the first 2 years and will drop to 25% after that. What you'll do: Work with the business and project team on complex business requirements, evaluate functional solution options, configure the environment, and test the options to ensure they meet business needs. Document system configurations that support deployments and future enhancements. Analyze sales data to identify load anomalies in forecasting models. Collection and analysis of inventories, suppliers, and item master data for upload to the system. Provide ongoing business support: Troubleshoot integrations with ERP systems and identify options for continuous improvement from both a systems and business process perspective. . About you: Bachelor's degree in information technology/computer science or in supply chain operations/management with a specialization in forecasting and planning Strong data analytics skills 5 years with Relex or other advanced demand planning tools. 3 years of experience supporting the implementation of demand planning tools, including forecasting, purchase replenishment, and business process change management. 3-5 years of experience collaborating with the company to solve complex problems; design and document solutions; Create and test to confirm that your solution meets your requirements. 3-5 years of experience solving production problems.

Do you want to work for a global company that creates remarkable experiences through people, products, and food? If you want to be part of a rewarding People First culture that values relationships, trust, and taking the long view, then this is the place for you. Henny Penny was named the 2021 Dayton Business of the Year for many good reasons. Read on to learn more! The Business Process Analyst plays a critical role in driving operational excellence by capturing, analyzing, and documenting business processes across departments. This role involves close collaboration with business stakeholders to understand workflows, identify improvement opportunities, and maintain the organization's Business Process Management (BPM) platform. The analyst will serve as the primary administrator of BPM technology, ensuring it is effectively leveraged to support process transparency, optimization, and governance. What We Offer: An opportunity to work for a company that is 100% employee-owned. As an employee-owner, you will be enrolled in our employee stock ownership plan (ESOP) program following one year of service. Flexibility to work from home 2 days per week Defined career paths so you'll always know what's next and what steps can get where you want to go Professional development opportunities including tuition reimbursement and unlimited free access to LinkedIn Learning courses A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays Expanded onsite wellness clinic offering preventive care services such as wellness screenings, annual physicals, and related lab work at no cost to employee-owners Achieve total well-being at our new Wellspring and Owners Hall facility, featuring 24/7 fitness center with a wide variety of cardio and strength training equipment. This facility reflects our continuous evolution in supporting our valued employee owners. Activities including department outings, holiday parties, and our annual company-wide Thanksgiving Dinner What You'll Be Doing Conduct structured interviews and sessions with business stakeholders to capture end-to-end process flows, procedures, and cycle times. Create detailed process maps, narratives, and documentation using BPM tools and standards. Validate process documentation with stakeholders to ensure accuracy and completeness. Maintain and build upon existing Process Classification Framework. Lead the way in identifying process owners for all core business processes. Execute on the BPM strategy and contribute to the process governance structure. Serve as the primary administrator of the organization's BPM platform (PRIME BPM). Configure and maintain process models, user roles, permissions, and master repositories within the BPM system. Provide training and support to users on BPM tool usage and best practices. Ensure defined process mapping standards are followed by all members with ability to create/update process maps in the system through oversight and governance. Monitor system performance and coordinate with IT or vendors for upgrades and troubleshooting. Support continuous improvement and business transformation initiatives by assisting with the creation/updates to current state process documentation along with assistance in mapping desired future state. Build strong relationships with the business units and act as their BPM partner to ensure process documentation remains current. Collaborate with the Quality Assurance team to ensure seamless execution of collective strategies in support of the ISO standards and regulations. Consistently models the Company values and expected behaviors. Other duties as assigned. What We're Looking For Bachelor (Other) Business, Information Systems, related field, or equivalent experience Required 5+ years Business Process analysis, process mapping, or related roles Must have the ability to facilitate process mapping sessions with the business and ask clarifying questions. Hands-on experience with BPM tools (e.g., Signavio, Visio, PRIME BPM, etc.). Strong analytical, problem-solving, and communication skills. Proficiency in process modeling standards (e.g., BPMN 2.0). Foundational understanding of business processes and operations. Ability to work independently and manage multiple priorities. Strong attention to detail and organizational skills. Ability to work effectively with cross-functional teams. Ability to work independently and take initiative. About Us We're known in our industry for making the best commercial food equipment in the world. Every day, millions of people eat in restaurants operating Henny Penny equipment. We're a behind-the-scenes engine in the world's most demanding kitchens, including long-term partners like McDonald's, Chick-fil-A, KFC, and Wendy's. We're 1,000+ employee-owners who thrive by living a People First mission: to support employees in becoming the best version of themselves both personally and professionally. We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world's most reliable, easy-to-use equipment with an innovative new space for global research and development. We have several collaborative spaces for our project teams, a dedicated electrical engineering lab for our hardware and software engineers, a full model shop for rapid prototyping, and a brand-new test lab that has 300 feet of hood space to test new equipment on our product roadmap. On top of that, we have a new state-of-the-art kitchen for our food science group to meet with our customers, understand what they need, and then dial in our equipment to help them make legendary menu items. Henny Penny is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.

The Enterprise BI & Analytics Team is the central hub of analytics at WebstaurantStore. We transform billions of data points across marketing, supply chain, and customer experience into trusted data and into actionable insights. Leveraging a modern data stack and innovative DataOps practices, the team enables smarter decisions, scalable growth, and new opportunities. Senior Technical Business Analysts partner with Stakeholder teams, analysts, and engineers to bring high-visibility and high-impact BI solutions and Data Products to life. Remote Work Qualifications * Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks. * Access to a home router and modem. * A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible). * A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment. * The desire and ability to work and communicate with other team members via chat, webcam, etc. * Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). We only accept W-2 candidates, H-1B sponsorship is not available. Responsibilities Senior Technical Business Analysts (STBAs) are trusted partners to stakeholder teams and development teams alike. They strike a fine balance between managing development capacity with stakeholder needs, while working skillfully to set the right expectations across all parties. STBAs own and manage agile sprints, ranging from delivery scope, backlog grooming, leading standups, and coordinating solutions with stakeholders, managers, analysts, and engineers. As focus areas for 2026, the Enterprise BI & Analytics Team is deploying new Data Governance and Data Quality programs; experience in this area is a bonus but not required. Physical Requirements * Work is performed while sitting/standing and interfacing with a personal computer. * Requires the ability to communicate effectively using speech, vision, and hearing. * Requires the regular use of hands for simple grasping and fine manipulations. * Requires occasional bending, squatting, crawling, climbing, and reaching. * Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs. Qualifications Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Solution Delivery * Identify, refine, and plan BI and data product solutions. * Build and manage the product backlog and delivery roadmap. Agile / Scrum Management * Lead agile ceremonies (standups, grooming, sizing, retros, reviews). * Coordinate with analysts and developers to manage backlog and sprint work. * Prioritize competing requests and communicate progress clearly. * Track sprint outcomes, remove blockers, and escalate issues when needed. * Support long-term planning and integrate strategic initiatives. * Provide resource allocation recommendations for each sprint. Stakeholder Communication & Relationship Building * Maintain strong relationships across business units and technical teams. * Serve as a trusted business partner: have a perspective about what is the right thing to do vs. taking orders. * Partner with BI analysts on requirements gathering and request refinement. * Communicate developer needs clearly to business stakeholders. * Facilitate discussions when challenges or conflicts arise. Leadership and Strategy * Align project needs with BI Manager plans and support continual team development. * Provide quarterly updates on team performance and effectiveness. * Uphold internal standards and mentor junior team members. Experience * Scrum certification or equivalent experience leading scrum ceremonies * 5+ years of experience in an Agile environment. * Bachelor's degree in a related field, or equivalent combination of education and experience Education This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else. Desired Traits & Skills * Understanding of BI concepts and development lifecycle. * Experience with agile planning tools (preferably Azure DevOps). * Proficiency with MS Office tools required (Outlook, Word, Excel, PowerPoint) * Ability to lead multiple projects in a fast-paced environment. * Strong attention to detail and excellent communication skills. * Ability to navigate changing priorities with professionalism and emotional intelligence. * Customer-focused attitude and commitment to delivering high-quality outcomes. * Great but not required: Experience implementing and running Data Governance programs. * Great but not required: Experience working with Snowflake, BigQuery, or similar modern data technology. * Great but not required: Experience defining and managing Data Products. * Great but not required: Experience working with DataOps CI/CD processes at scale.

Job Description The position is part of the global AMF IT Application team, reporting to the Director of IT Applications of AMF, an operating company within the Markel Food Group. The D365 CRM Business Analyst is responsible for maintaining and supporting solutions in D365 CRM and applications on Azure Portal. This teammate will work closely with Sales, Field Service and Operations users. This position will also be an advisory role for senior leadership regarding Sales and Field service functions in D365 CRM. Roles and Responsibilities Serve as liaison between technology and business end-users including hands on coding experience Identify, assess, and document business requirements, recommending business priorities and advising business on options, risks and costs versus benefits of various solutions Triage incidents/problems with CRM systems as they arise (as Tier I/II support), and either manage or directly perform enhancements/fixes to provide resolution satisfactory to our business partners Create & identify ways to improve CRM metrics and KPIs Write and socialize test plans, System Integration test cases and UAT test cases related to supported CRM systems and their changes Partner with internal global users to learn their business, business processes, challenges and objectives Manage projects/enhancements by gathering requirements and finalize solutions Manage execution of System Integration Testing and UAT related to supported CRM systems and their changes Support users with the in-built visualization tools for analytics and build on-demand reports or charts Assist with completing operational readiness (Service Transition) documentation required of all changes made to CRM systems Develop use cases to explain/demonstrate business requirements/specifications to the technology team Facilitate implementation of new functionality through communications, training sessions, demos, and the development of appropriate documentation Critically evaluate information from multiple sources and clearly indicate quality of final analysis Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs Analyze and report on complex data to meet business needs. Required Knowledge/Skills & Experience 6+ years of hands-on functional Dynamics 365 CRM (Sales and Field Service) experience Bachelor's degree in Computer Science or related field Preferred certifications: Salesforce Administrator, Microsoft Dynamics Good knowledge of project tools including Office, Visio, Issue tracking system, Visual Studio Experience and knowledge of Dynamics CRM cloud application Experience in CRM implementation and support of CRM application Experience/understanding of business process reengineering and business modeling concepts Prior experience in CRM implementation and support is required Strong analytical and writing skills Business experience a plus Experience configuring, creating new setups and master data import in Dynamics 365 Ability and willingness to travel up to 25% Leadership Imperatives/Competencies Process Improvement. Designs and implements transaction processes and systems improvements to create efficient and effective business activities through a strong understanding of key business processes and integrations. Results Focused. Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers in the organization; very bottom line oriented and strategically focused; steadfastly pushes self and others for results. Delivers error free work and does so with a high level of integrity. Relationship Building/Communication Skills. Demonstrates exceptional verbal skills in interpersonal interactions and instructional delivery so that intended purpose is achieved. Prepares written material that is appropriate for the audience to accomplish the intended purpose. Builds effective relationships of trust and credibility with internal customers that lead to stronger buy-in and sponsorship within their businesses. Leads with the Values. Drives to win in a way that demonstrates values: Respect for the Individual, Uncompromising Integrity, Trust, Credibility, Continuous Improvement and Personal Growth, Recognition and Celebration Leads Change. Drives organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; introduces and implements new approaches to improve results by transforming organizational culture, systems, or products / services.

About Us Nourish is on a mission to improve people's health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but We're looking for a systems-minded Senior HR Business Systems Analyst to join our People team. In this role, you'll support and maintain core People systems and workflows across the employee lifecycle, with a strong focus on HRIS administration, systems integration, data accuracy, and operational execution. You'll partner closely with People, Recruiting, IT, Payroll, and Benefits to ensure systems are configured correctly and experiences run smoothly. You'll also help document processes, troubleshoot system issues, and identify opportunities to streamline and automate workflows leveraging AI. This is a full-time role with remote flexibility. If in New York, our office is located in Gramercy. Key Responsibilities: HRIS & People Systems Management: Own day-to-day administration of the People Team tech stack (e.g., ADP, Lattice, Checkr, Workbright), ensuring systems are accurate, integrated, and optimized to support the employee lifecycle. Data Integrity & Compliance: Maintain accurate employee records across all systems through regular audits and controls. Support compliance reporting and documentation related to employment eligibility, benefits, and internal audits. Employee Lifecycle Operations: Improving and supporting employee lifecycle events such as onboarding, offboarding, transfers, leaves, and terminations. Benefits Administration & Open Enrollment: Administer employee benefits programs, including life event changes, vendor coordination, and employee support. Assist in planning and executing Open Enrollment, ensuring clear communication and accurate system setup. We'd love to hear from you if: You have 4-6+ years of experience in HRIS, people systems, business systems, or SaaS systems analysis roles. You have hands-on experience with HRIS and people systems such as Workday, Rippling, BambooHR, UKG, HiBob, Greenhouse, or Lever, or other SaaS ecosystems (e.g., Salesforce, NetSuite, ServiceNow) and have supported complex business processes. You can identify opportunities and implement solutions to leverage AI and automation to streamline people workflows, improve data quality, and reduce manual operational work across the employee lifecycle. You have proven experience leading or supporting HRIS implementations, system rebuilds, migrations, or tool consolidations. You have a strong background working in scaling or high-growth environments. You have a deep understanding of HRIS data models and employee lifecycle workflows. You have an analytical mindset with the ability to map end-to-end processes and data flows. You're comfortable working with reporting tools, data exports, and/or SQL (hands-on or in partnership with data teams). You're able to write clear system documentation, requirements, and integration specifications. You're highly detail-oriented with a strong bias toward data accuracy and system reliability. More Information Compensation & Benefits Mission & Vision & Success Nourish Clinical Philosophy Values Why Nourish Exists How We Work Please note that you must be legally authorized to work in the U.S. for this position.

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Dutch Bros isn't just about coffee; it's about building a legendary brand with an amazing customer experience. We are growing as a company, and our Technology department is scaling with it. We are seeking a highly organized and analytical professional to help us run the "business of Technology." This role is pivotal in providing the financial acumen, operational reporting, and program administration needed to ensure our Technology department runs efficiently and effectively. The ideal candidate is an excellent communicator with high attention to detail, capable of working with finance, Technology leadership, and other teams to drive our annual planning, manage our portfolio, and deliver predictable, consistent results. Job Qualifications: 3-5+ years of experience in Technology finance, technology business management, or a similar operations/analytics role. Proven experience with financial planning, forecasting, and budget variance analysis (OpEx/CapEx). Strong analytical skills with experience in developing and maintaining performance dashboards and KPIs. Experience with project or portfolio administration and resource planning. Familiarity with vendor management is a plus. A "Get It Done" Attitude: You're a self-starter with a strong work ethic and a passion for delivering results. A Bachelor's degree in Business Administration, Finance, Information Technology, or a related field is required. Location Requirement: This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days. Key Result Areas (KRAs): Technology Financial Management: Ensure fiscal responsibility and transparency for all Technology expenditures. Align Technology investments with business growth, innovation, and resilience goals. Partner with Finance and Technology leaders on annual planning, forecasting, and tracking Technology spend (OpEx vs. CapEx). Analyze and report on monthly budget variances to Technology leadership. Prioritize initiatives based on value realization and total cost of ownership (TCO). Demonstrate tangible business enablement outcomes (e.g., cost reduction, budget accuracy). Technology Performance & Reporting: Develop and maintain metrics to track Technology department performance and value." Deliver baseline assessment of current reporting capabilities. Develop, manage, and maintain dashboards that track key Technology performance metrics (e.g., system uptime, help desk SLAs, project delivery) Define target-state maturity levels for key reporting capabilities. Achieve measurable improvement in data accuracy and reporting timeliness for executive review. Vendor & Contract Management: Optimize value and mitigate risk from third-party Technology vendors. Assist Technology leadership in managing vendor relationships by tracking key contract renewals. Monitor and report on vendor performance against Service Level Agreements (SLAs). Establish a centralized repository for contracts and vendor performance data. Conduct Quarterly Business Review (QBR) with key tech vendors. Serve as the primary contact for vendor partners including engagement between partners and stakeholders, escalation of support issues, and collaborating to resolve technical issues. Portfolio & Resource Administration: Provide administrative support for the enterprise portfolio and Technology workforce planning. Facilitate the enterprise portfolio planning process and support ongoing program administration. Track Technology headcount, manage the pipeline of open positions, and analyze resource allocation against portfolio demands. Product Management: Identify opportunities for tech improvements to benefit stakeholder business teams and provide recommendations. Optimize product success across each stage of the product life cycle by identifying under-performing areas and creating plans for improvement. Collaborate with stakeholders to define test plans, conduct user acceptance testing, and gather feedback to refine product features and ensure high-quality deliverables. Serve as a mentor to evolve the relationships between technology teams & business stakeholder groups, key technology vendors. Works with the cross functional teams to continuously assess progress, disseminate lessons learned, and understand next steps to foster a fail-safe environment for all. Skills: Financial Acumen Data Analysis Critical Problem Solving Collaborative Communication Highly Organized Attention to Detail Project Coordination Stakeholder Management Physical Requirements: In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions Must be able to collaborate in-person with occasional impromptu in-person meetings Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed. Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively. Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed. Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools. Compensation: DOE If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Contact Center Training, Knowledge & Quality Analyst to fill this role, which is based remotely. The Contact Center Training & Quality Analyst is a critical role within the organization; by analyzing performance data, supporting training design, and managing quality frameworks, the Analyst connects frontline execution to enterprise-level service and operational objectives. Here is a summary of what Princess is looking for in its Contact Center Training, Knowledge & Quality Analyst. Is this you? Responsibilities Design, build, and maintain reporting dashboards using Power BI to track and visualize key performance indicators (KPIs) related to training, knowledge base usage, and quality assurance. Extract and analyze large datasets from Snowflake, Salesforce, and other data sources to identify trends, performance gaps, and improvement opportunities. Provide timely and accurate reporting on quality monitoring results, including calibration sessions, agent scoring, and compliance metrics, ensuring consistency and visibility across teams. Analyze post-training data to evaluate training impact on agent performance and retention of knowledge; deliver insights to the Manager of Training and Knowledge and other relevant stakeholders. Track and report on knowledge base utilization, article effectiveness, and gaps, using data to support continuous improvement efforts in knowledge management. Partner with Training, Quality, and Contact Center leaders to ensure reports are aligned with evolving business goals and identify key metrics for ongoing development and refinement. Validate data accuracy across reporting systems, troubleshoot inconsistencies, and implement processes to maintain reliable and actionable insights. Create and distribute recurring and ad-hoc reports with clear visualizations and narratives that summarize performance trends and strategic recommendations. Requirements Bachelor's degree in business, Statistics, Communications, Education, or a related field (or equivalent experience). Advanced proficiency in Excel and data visualization tools (Tableau, Power BI, Snowflake, or similar). Strong Analytical and critical thinking skills with the ability to translate data into actionable insights. Excellent written and verbal communication skills. 3+ years of professional experience in a contact center, customer service operations, or quality assurance environment. At least 2 years of experience in data analysis, reporting, or business intelligence, preferably using tools like Power BI, Snowflake, and Salesforce. Experience building and analyzing performance dashboards and QA/training effectiveness reports. Experience collaborating with cross-functional teams, including trainers, QA specialists, and operations leaders. What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Contact Center Training, Knowledge & Quality Analyst to fill this role, which is based remotely. The Contact Center Training & Quality Analyst is a critical role within the organization; by analyzing performance data, supporting training design, and managing quality frameworks, the Analyst connects frontline execution to enterprise-level service and operational objectives. Here is a summary of what Princess is looking for in its Contact Center Training, Knowledge & Quality Analyst. Is this you? Responsibilities * Design, build, and maintain reporting dashboards using Power BI to track and visualize key performance indicators (KPIs) related to training, knowledge base usage, and quality assurance. * Extract and analyze large datasets from Snowflake, Salesforce, and other data sources to identify trends, performance gaps, and improvement opportunities. * Provide timely and accurate reporting on quality monitoring results, including calibration sessions, agent scoring, and compliance metrics, ensuring consistency and visibility across teams. * Analyze post-training data to evaluate training impact on agent performance and retention of knowledge; deliver insights to the Manager of Training and Knowledge and other relevant stakeholders. * Track and report on knowledge base utilization, article effectiveness, and gaps, using data to support continuous improvement efforts in knowledge management. * Partner with Training, Quality, and Contact Center leaders to ensure reports are aligned with evolving business goals and identify key metrics for ongoing development and refinement. * Validate data accuracy across reporting systems, troubleshoot inconsistencies, and implement processes to maintain reliable and actionable insights. * Create and distribute recurring and ad-hoc reports with clear visualizations and narratives that summarize performance trends and strategic recommendations. Requirements * Bachelor's degree in business, Statistics, Communications, Education, or a related field (or equivalent experience). * Advanced proficiency in Excel and data visualization tools (Tableau, Power BI, Snowflake, or similar). * Strong Analytical and critical thinking skills with the ability to translate data into actionable insights. * Excellent written and verbal communication skills. * 3+ years of professional experience in a contact center, customer service operations, or quality assurance environment. * At least 2 years of experience in data analysis, reporting, or business intelligence, preferably using tools like Power BI, Snowflake, and Salesforce. * Experience building and analyzing performance dashboards and QA/training effectiveness reports. * Experience collaborating with cross-functional teams, including trainers, QA specialists, and operations leaders. What You Can Expect * Cruise and Travel Privileges for You and Your Family * Health Benefits * 401(k) * Employee Stock Purchase Plan * Training & Professional Development * Tuition & Professional Certification Reimbursement * Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Shape a Sustainable Future with Copeland At Copeland, we're driven by purpose and powered by people. Our Internship Program gives you the opportunity to gain real-world experience while contributing to innovative, sustainable solutions that make a difference for people and the planet. As an intern, you'll be immersed in meaningful work, supported by expert mentors, and empowered to explore your potential across multiple areas of our business. This is a 3-4 month paid learning experience where you'll have the chance to connect with other interns and engage with leaders across Copeland. You'll work alongside passionate professionals who are committed to helping you grow-both personally and professionally. From day one, you'll contribute your ideas, build meaningful skills, and take part in hands-on projects that make a real impact on our business and the world around us. For this role, we are looking to fill the following terms: Summer - May 18th - August 14th Fall - August 17th - December 18th The Team & Role The Helix Innovation Center is dedicated to advancing next-generation HVACR solutions through applied research, rapid prototyping, and system-level innovation. Our team combines expertise in electronics, controls, data science, and mechanical systems to develop and validate new technologies that drive energy efficiency, sustainability, and reliability. We collaborate closely with cross-functional engineering, product development, and academic partners to translate ideas into real-world solutions that support Copeland's broader mission of delivering smarter, more sustainable climate technologies. This role will support our team as we seek to answer, “What is the most important problem to solve?” and “Is it worth solving?” This role allows you to: Conduct product research Develop business cases for new products / services Identify gaps between a customer's experience and desired outcomes Articulate customer benefits Develop product recommendations Diagnose roadblocks to initiatives Key Responsibilities & Your Day-to-Day Industry Research and Analysis: Establish market data to inform strategies to improve our customer's experience through new technology development. This may include both “desk research” and “field research.” Go-to-Market Strategy: Contribute to the strategy and business case for how Copeland should bring new technology to market. Program Management: Understand best practices of managing a creative / innovation process. Depending on capability and capacity, take ownership of a Discovery project. What You Bring Structured problem solving & strong analytical skills Strong critical thinking and basic project management skills Research ability Value experience with or interest in learning about products, including understanding how they work and their mechanical details. Minimum Qualifications Currently enrolled and pursuing a bachelor's degree Legal authorization to work in the United States - Sponsorship will not be provided for this role Preferred Qualifications Cumulative GPA of 3.0 or higher Major in marketing, business management, entrepreneurship or related field Anticipated Graduation of May 2027 Why Copeland? Conversion focused program offering competitive compensation and benefits Flexible dress code and collaborative work environment Access to social, networking, and professional development events Relocation assistance may be provided to program participants who reside more than 51 miles from the internship location. Work Authorization Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. #LI-DNI Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Work Authorization Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: *****************************

Business Consultants are responsible for an assigned portfolio of Franchisees. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth. Duties and Responsibilities Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader. Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience. Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments. Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress. Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings. Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee's individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans. Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators Partner with Field Training Team to coordinate training support to the franchisee. Ensure the effective use of G&A expenses within parameters set by regional leads. Complete all responsible administrative functions and requirements of the position in a timely manner. Education Requirements Minimum High School or GED Preferred 4 Year / Bachelor's Degree Minimum Years of Experience Preferred Minimum - 5 years in supervisory management or district level multi-unit operations Knowledge, Skills, and Abilities Good oral and written communication and interpersonal skills Excellent organizational skills - able to effectively manage time, plan, and work independently with minimal supervision Must be able to build credibility and trusting relationships with internal and external stakeholders Able to develop and execute plans to drive results Able to use data to inform decisions Able to bring people together to solve problems Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities Curious with a desire for continuous learning Knowledge, Skills, and Abilities Thorough understanding and knowledge of restaurant operations Sound business and financial acumen Skilled at consultation and strategic coaching Compliance orientation Big-picture orientation Innovation and creativity Travel Required Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio Salary $95,000-$185,000 annual The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide. We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

The Business Analyst will define project requirements and research and design business automation and improvement solutions. Coordinate with business, technology, and support teams to ensure system solutions meet business requirements. Provide business process reviews and assist clients to take advantage of opportunities presented by existing and emerging information technologies. Assist in the creation, maintenance and implementation of standards in all practice areas, including project management, testing, requirements gathering and training. ESSENTIAL FUNCTIONS · Coordinate with business, technology and support teams to ensure systems solutions meet business requirements. · Define and document business requirements using information gathering tools such as, interviews, software analysis, requirements workshops, and surveys. Validate requirements with user representatives and stakeholders. · Translate business requirements into design and technical specifications for developers. · Document and streamline current and future processes. · Evaluate and recommend technology solutions based on requirements analysis and product/vendor evaluation. · Prepare requirements documents, reports, feasibility studies and cost-benefit analysis. · Perform and coordinate system testing, user acceptance testing, and beta testing. · Monitor and report variances in requirements with respect to established project scope. · Work with consultants and developers to ensure the final product meets the business requirements. · Support effective identification, assessment and resolution of business and system issues. · Identify opportunities for improved utilization of existing business applications and processes. · Research and recommend resources to guide staff in business process improvement. · Discuss issues impacting business process changes, new systems, and procedures with senior IT staff. · Create and maintain process and system documentation. · Coordinate and communicate with end users, management, to resolve project issues. · Chair or participate in meetings with client departments to assess client needs and develop plans. · Contribute to training and roll out of solutions. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities No direct supervisory duties. Education and/or Experience Bachelor's degree (B. A.) from four-year college or university in Computer Science, Business Administration, Accounting/Finance, or related field, and minimum five years' experience in project management, business process mapping, technology applications such as networks, relational databases, client server systems, enterprise resource systems (ERP), business intelligence and reporting systems. Skills desired for the position: Strong analytical, organization, and problem solving skills that support and enable sound decision making in a complex organization; demonstrated resourcefulness in setting priorities and guiding investment in people and systems. Computer skills in Microsoft Project, Word, PowerPoint, visio, excel, and Oracle (a plus). Knowledge of business practices and processes and processes along with a general understanding of accounting systems and processes in manufacturing. Language Skills Ability to read and interpret documents, operating and maintenance instructions, and procedure manuals. Ability to write policies and procedures and correspondence. Ability to speak effectively with employees, end users and/or vendors. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Travel Required 25% Additional Information All your information will be kept confidential according to EEO guidelines.

Company DescriptionJobs for Humanity is partnering with FIS to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: FIS Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science FIS Management Services, LLC seeks Technology Business Consultant Senior NextGen Banking, Modern Banking Platform Implementations (NGB MBP Implementations) in Jacksonville, FL to develop and deliver solutions to meet the unique needs of FIS customers. Work in a consultative environment, analyzing and implementing solutions designed to propel FIS clients into the forefront of the financial industry. Work with Modern Banking Platform (MBP), a real-time core banking platform with a next generation architecture that is cloud ready, which provides a multitude of configurable features designed to meet the unique business needs of retail and commercial institutions as well as digital and branch banking. Act as integral through all project phases from discovery & requirements gathering through to postproduction support. Ability to provide remote support as well as travel to client site. Assist in training employees and clients on new and existing functionality. Provide coaching and mentoring to less experienced team members. Assist Project Manager with risks, issues, and scope as well as help to manage & set client expectations. Communicate effectively at multiple levels within FIS organization as well as the client. Assist in training employees and clients on new and existing functionality. Provide coaching and mentoring to less experienced team members. Participate in presentations and large group discussions. Translate business requirements into MBP configuration. Lead and direct critical project deliverables including the configuration of the MBP system, with focus on loan & deposit account events including interest accrual, interest posting, account maturity, loan billing, and transaction processing) and managing system and back-office processing including End of day processing, system balancing, exception reconciliation. Build knowledge of MBP, banking and accounting to assist and guide client in streamlining processes and procedures. Research, test, and submit system defects reported by the implementation team or client. Write and execute test plans to ensure application integrity and requirements are aligned. Analyze marketplace, industry, company, technology trends and best practices, vendor products and services. Devise and/or modify processes and procedures to achieve greater efficiencies and to solve complex problems. Act as Subject Matter Expert on assigned application(s). REQUIREMENTS: Bachelor's degree or foreign equivalent in Electronic Engineering, Computer Science, Information Technology, Business Analytics, or a related field and five (5) years of progressively responsible experience in the job offered or a related occupation: gathering and documenting business and functional requirements by leading or participating in interactive sessions and workshops with clients; researching and documenting client needs related to system design, construction, and implementation; defining specifications and data models for product development and testing; identifying and documenting gaps through business cases and user stories in Jira and Aha!; analyzing impacts to other systems and procedures; adhering to project plans and ensuring that deliverables are completed on time; communicating tasks that cannot be completed with detailed explanation and mitigation strategy; coordinating and testing software releases; completing business analyst validation, smoke tests, and progression of code through environments using tools including JSON Files; supporting various testing phases including system integration, user acceptance, implementation readiness, and functional verification; serving as liaison between client, internal teams, ancillaries, and consultants to provide support throughout the project; and utilizing SQL to conduct incident research during implementation and post implementation phases and document the analysis for the development team. In the alternative, the employer will accept a Master's degree in the above listed fields and three (3) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policies. QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.” Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Job Description Join Miami Valley Gaming as an FP&A Business Analyst, where your expertise will directly influence strategic decisions in a high-energy casino environment. You will be at the epicenter of financial innovation, working alongside passionate professionals who thrive on excitement. Here, you will analyze data that drives the pulse of thrilling gaming experiences, uncover insights that propel business growth, and contribute to an electrifying atmosphere. Every day will be an opportunity to unleash your analytical skills and witness their impact on our customers' enjoyment. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Don't miss your chance to be part of a dynamic team that turns numbers into exhilarating stories. Your journey into the heart of the casino industry's financial engine starts here! What it's like to be a FP&A Business Analyst at FP&A Business Analyst As an FP&A Business Analyst at Miami Valley Gaming, you will play a pivotal role in transforming data into actionable insights that enhance our operational excellence. This is a fully on-site position so that you are close to all of the action. Your responsibilities will include meticulously analyzing company data to uncover opportunities for process improvement, crafting recommendations that help sustain best practices throughout our vibrant organization. You will compile and deliver a wide array of statistical and financial reports on a regular basis-be it weekly, monthly, or quarterly-while also adeptly handling ad hoc reporting requirements. Additionally, you will develop, comprehend, and interpret complex financial and business models, providing valuable input that drives our forecasting needs. This position offers an exhilarating opportunity to immerse yourself in the fast-paced casino industry while making a meaningful impact on our financial strategies. What matters most To thrive as an FP&A Business Analyst at Miami Valley Gaming, you will need a strong educational foundation with a Bachelor's Degree in Business, Finance, Accounting, Economics, or Data Analytics. Proficiency in financial modeling and data analysis is key, along with advanced skills in Excel and familiarity with multi-dimensional databases. Knowledge of Bally Systems, Business Intelligence tools, CMP, and Slot Dispatch Systems will give you a competitive edge. Your ability to quickly learn and navigate various computer systems will be essential in this fast-paced environment. Furthermore, expertise in Microsoft Access, Outlook, Word, and PowerPoint will empower you to communicate your findings effectively. Combining these skills will enable you to deliver transformative insights and recommendations that elevate our operational performance and enhance the thrilling experiences we offer our guests. Knowledge and skills required for the position are: Bachelor's Degree in Business, Finance, Accounting, Economics, or Data Analytics is preferred. Knowledge of Bally Systems, Business Intelligence tools, CMP, and Slot Dispatch System is a plus. Ability to learn various computer systems proficiently in a timely manner. Advance proficiency in Excel and multi-dimensional databases. Advance knowledge of Access, Outlook, Word, and Powerpoint Join our team today! If you think this job is a fit for what you are looking for, please apply! We're excited to meet you! Job Posted by ApplicantPro

Job Description Franchise Business Consultant Status: Exempt Department: Operations Reports To: Director of Franchise Operations Franchise Business Consultants are responsible for an assigned portfolio of Franchisees and serve as trusted partners in driving performance. They collaborate closely with Franchisees to set, execute, and exceed territory goals across sales, profitability, and unit growth. To achieve these outcomes, Franchise Business Consultants coach and influence Franchise organizations to deliver a consistent, safe, and compelling brand experience; accelerate same-store sales growth; and, where applicable, build the organizational capabilities required to support sustainable multiunit expansion. Responsibilities: • Own and deliver operational and business performance results for an assigned portfolio of Franchisees, aligned to annual performance goals determined by franchise operations leadership. • Lead the Annual Planning and Franchise Business Review (FBR) process, assessing performance against prior goals and commitments and aligning on forward-looking priorities. Partner with Franchisees to establish clear, actionable plans to drive sales, profitability, unit growth, and a safe, consistent brand experience; provide ongoing coaching through regular check-ins to ensure execution and follow-through. • Leverage data, analytics, and performance insights to guide Franchisee decision-making. Interpret trends, identify opportunities and risks, recommend priorities, and monitor progress against commitments and plans. • Support Franchisees through remodels and new restaurant development by ensuring understanding of required processes and standards. Partner with Construction and internal stakeholders to track milestones, hold Franchisees accountable, and support operational readiness for remodels and new store openings. • Serve as the primary point of coordination between Franchisees and cross-functional partners, aligning resources to support brand standards, same-store sales growth, and readiness for unit expansion. • Partner with Field Marketing, as needed, to support operational initiatives and marketing rollouts; monitor and reinforce effective execution of local, DMA, and regional marketing plans. • Conduct restaurant evaluations as needed based on the Franchise Business Review process, performance indicators, or identified risks. • Collaborate with the Field Training team to assess needs and coordinate training support that strengthens operational capability and performance. • Manage G&A expenses responsibly and within parameters established by Regional leadership. • Complete all required administrative, reporting, and compliance responsibilities accurately and on time. • Actively contribute to a culture of inclusion by valuing diverse perspectives, promoting equity, and creating an environment where all individuals feel respected, supported, and empowered to thrive. • Demonstrate adaptability in a dynamic environment by stepping in where needed, even outside of core responsibilities, to ensure overall success. Knowledge, Skills & Abilities: • Proven ability to build credibility and trusted relationships with Franchisees, cross-functional partners, and external stakeholders. • Results-oriented, with the ability to develop, execute, and adjust plans to achieve business objectives. • Strong written, verbal, and interpersonal communication skills. • Highly organized and self-directed, with the ability to manage time, prioritize work, and operate effectively with minimal supervision. • Data-literate, using insights and analytics to inform decisions, set priorities, and measure progress. • Effective collaborator and problem-solver who brings people together to address challenges and drive alignment. • Adaptable and resourceful, able to navigate change, diverse situations, and varied personalities with confidence. • Curious and growth-minded, with a commitment to continuous learning and improvement. • Strong understanding of restaurant operations, supported by solid business and financial acumen. • Skilled in consultative partnership and strategic coaching. • Demonstrates a compliance mindset while maintaining a big-picture, innovative, and creative approach. Required Qualifications: • Bachelor's degree in Business, Hospitality, Operations, or a related field, or equivalent practical experience. • 5+ years of experience in restaurant operations, franchise operations, field leadership, or a related multi-unit environment. • Demonstrated success partnering with Franchisees or operators to improve sales, profitability, and operational performance. • Strong working knowledge of restaurant operations, food safety, and brand standards. • Proven ability to analyze performance data and translate insights into clear, actionable recommendations. • Experience leading planning, goal-setting, and performance review processes. • Strong communication and relationship-building skills with the ability to influence without direct authority. • Ability to manage multiple priorities independently in a fast-paced, field-based environment. • Willingness and ability to travel regularly within an assigned territory. Preferred Qualifications: • Master's degree (MBA or related). • Background working with both traditional and non-traditional restaurant formats. • Strong understanding of rural, suburban, and small-market development strategies. • Experience guiding Franchisees through remodels, new restaurant openings, or market expansion initiatives. • Demonstrated ability to partner cross-functionally with Marketing, Training, Construction, Real Estate, and Finance teams. • Experience supporting underperforming locations, closure mitigation, or turnaround situations. • Background in consultative coaching, change management, or leadership development. • Knowledge of franchise regulatory requirements and brand compliance standards. The pay range for this position is $90,000 - $110,000 annually, inclusive of potential annual bonus.

Job Description Franchise Business Consultant Status: Exempt Department: Operations Reports To: Director of Franchise Operations Franchise Business Consultants are responsible for an assigned portfolio of Franchisees and serve as trusted partners in driving performance. They collaborate closely with Franchisees to set, execute, and exceed territory goals across sales, profitability, and unit growth. To achieve these outcomes, Franchise Business Consultants coach and influence Franchise organizations to deliver a consistent, safe, and compelling brand experience; accelerate same-store sales growth; and, where applicable, build the organizational capabilities required to support sustainable multiunit expansion. Responsibilities: • Own and deliver operational and business performance results for an assigned portfolio of Franchisees, aligned to annual performance goals determined by franchise operations leadership. • Lead the Annual Planning and Franchise Business Review (FBR) process, assessing performance against prior goals and commitments and aligning on forward-looking priorities. Partner with Franchisees to establish clear, actionable plans to drive sales, profitability, unit growth, and a safe, consistent brand experience; provide ongoing coaching through regular check-ins to ensure execution and follow-through. • Leverage data, analytics, and performance insights to guide Franchisee decision-making. Interpret trends, identify opportunities and risks, recommend priorities, and monitor progress against commitments and plans. • Support Franchisees through remodels and new restaurant development by ensuring understanding of required processes and standards. Partner with Construction and internal stakeholders to track milestones, hold Franchisees accountable, and support operational readiness for remodels and new store openings. • Serve as the primary point of coordination between Franchisees and cross-functional partners, aligning resources to support brand standards, same-store sales growth, and readiness for unit expansion. • Partner with Field Marketing, as needed, to support operational initiatives and marketing rollouts; monitor and reinforce effective execution of local, DMA, and regional marketing plans. • Conduct restaurant evaluations as needed based on the Franchise Business Review process, performance indicators, or identified risks. • Collaborate with the Field Training team to assess needs and coordinate training support that strengthens operational capability and performance. • Manage G&A expenses responsibly and within parameters established by Regional leadership. • Complete all required administrative, reporting, and compliance responsibilities accurately and on time. • Actively contribute to a culture of inclusion by valuing diverse perspectives, promoting equity, and creating an environment where all individuals feel respected, supported, and empowered to thrive. • Demonstrate adaptability in a dynamic environment by stepping in where needed, even outside of core responsibilities, to ensure overall success. Knowledge, Skills & Abilities: • Proven ability to build credibility and trusted relationships with Franchisees, cross-functional partners, and external stakeholders. • Results-oriented, with the ability to develop, execute, and adjust plans to achieve business objectives. • Strong written, verbal, and interpersonal communication skills. • Highly organized and self-directed, with the ability to manage time, prioritize work, and operate effectively with minimal supervision. • Data-literate, using insights and analytics to inform decisions, set priorities, and measure progress. • Effective collaborator and problem-solver who brings people together to address challenges and drive alignment. • Adaptable and resourceful, able to navigate change, diverse situations, and varied personalities with confidence. • Curious and growth-minded, with a commitment to continuous learning and improvement. • Strong understanding of restaurant operations, supported by solid business and financial acumen. • Skilled in consultative partnership and strategic coaching. • Demonstrates a compliance mindset while maintaining a big-picture, innovative, and creative approach. Required Qualifications: • Bachelor's degree in Business, Hospitality, Operations, or a related field, or equivalent practical experience. • 5+ years of experience in restaurant operations, franchise operations, field leadership, or a related multi-unit environment. • Demonstrated success partnering with Franchisees or operators to improve sales, profitability, and operational performance. • Strong working knowledge of restaurant operations, food safety, and brand standards. • Proven ability to analyze performance data and translate insights into clear, actionable recommendations. • Experience leading planning, goal-setting, and performance review processes. • Strong communication and relationship-building skills with the ability to influence without direct authority. • Ability to manage multiple priorities independently in a fast-paced, field-based environment. • Willingness and ability to travel regularly within an assigned territory. Preferred Qualifications: • Master's degree (MBA or related). • Background working with both traditional and non-traditional restaurant formats. • Strong understanding of rural, suburban, and small-market development strategies. • Experience guiding Franchisees through remodels, new restaurant openings, or market expansion initiatives. • Demonstrated ability to partner cross-functionally with Marketing, Training, Construction, Real Estate, and Finance teams. • Experience supporting underperforming locations, closure mitigation, or turnaround situations. • Background in consultative coaching, change management, or leadership development. • Knowledge of franchise regulatory requirements and brand compliance standards. The pay range for this position is $90,000 - $110,000 annually, inclusive of potential annual bonus.

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). **Job Summary:** We are seeking an experienced Senior Business Analyst with a background in agile development to join the Resort Application Development (RAD) Project Delivery Team. This role will be responsible for gathering, documenting, and seeking approval of business requirements to deliver new features that drive value for our business and enhance user experiences. Reporting to the Senior Software Manager, this individual works closely with business partners, architects, and developers, to translate business needs into innovative technical solutions, ensuring a seamless delivery process and measurable outcomes. Specific responsibilities include: **Job Specifications:** + Starting Wage: $95,630.58 - $110,000 + annual Bonus + Employment Type: Year Round + Shift Type: Full Time hours available + Minimum Age: At least 18 years of age + Housing Availability: No **Job Responsibilities:** **Drive Value: Represent stakeholder and customer needs** + Work closely with, business partners, project managers, and developers to address evolving business requirements and determine how technologies will continually support these needs. + Lead the development of business, functional, and technical requirements, facilitating stakeholder engagement and preparing detailed artifacts such as wireframes, functional specifications, and use cases. + Lead user acceptance testing and quality assurance activities to validate system functionality against business requirements. **Serve Others: Build trust and foster collaboration** + Act as a bridge between business stakeholders and technical teams to ensure effective communication and understanding of requirements. + Collaborate with cross-functional teams to resolve ambiguities, manage competing priorities, and achieve project goals. + Provide clear and timely communication and training to key stakeholders and users regarding new system functionality, releases, and fixes. + Coordinate with QA teams and developers to ensure proper setup and availability of test environments for UAT and other project phases. + Act as a point of contact during off-hours support rotations, ensuring timely responses to critical issues and maintaining communication with key stakeholders. **Do Good: Create an environment of continual improvement** + Use critical thinking and curiosity to enhance current processes and solutions. + Actively participate in agile ceremonies, retrospectives, and planning meetings to refine team practices. + Share insights on prioritization and delivery approaches with team leaders to foster long-term improvements. **Do Right:** **Adhere to guiding principles and policies that protect the company** + Ensure solutions adhere to the software delivery lifecycle and satisfy SOX and PCI requirements for the organization + Proactively identify and communicate potential risks, collaborating with delivery teams to evaluate options and recommend mitigation strategies to leadership. + Manage planning, execution, and reporting of UAT activities to ensure alignment to business goals. **Have Fun: Celebrate teamwork and achievements** + Celebrate team achievements and milestones by highlighting the impact of delivered functionality. + Encourage positive and engaging interactions that foster collaboration and innovation. **Be Inclusive: Champion diverse perspectives and accessibility** + Attend diversity, equity, and inclusion training and participate in company-sponsored events. + Advocate for inclusivity in product design to ensure features meet the needs of a broad range of users. + Support a culture of belonging by encouraging diverse viewpoints during team discussions and agile ceremonies. **Be Safe: Prioritize psychological safety and trust** + Establish psychological safety through open dialogue and mutual respect within the team. + Lead with empathy and ensure everyone's voice is heard in the decision-making process. **Job Requirements:** + 5-8 years of professional Business Analyst experience in an Agile/Scrum software development environment. + Proven expertise in business requirements gathering and documentation supporting custom application development and 3rd party integrations. + Strong experience with quality assurance, including test planning, use case development, SQL queries for data validation, and API endpoint testing. + Excellent organizational and time-management skills with the ability to act as delivery team lead and handle multiple projects simultaneously. + Proficiency in MS Office Suite, Visio, JIRA, Confluence, and prototyping tools. + Bachelor's degree in Computer Science, Business Administration, or a related field, or equivalent experience. **Preferred Experience:** + Experience in ski resort or hospitality industries. + Familiarity with point of sale systems. + Knowledge of MS Development Technologies - with primary emphasis on .Net and SQL Server The expected Total Compensation for this role is $95,630.58 - $110,000 + annual Bonus. Individual compensation decisions are based on a variety of factors. **Job Benefits** + Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons + MORE employee discounts on lodging, food, gear, and mountain shuttles + 401(k) Retirement Plan + Employee Assistance Program + Excellent training and professional development Full Time roles are eligible for the above, plus: + Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) + Free ski passes for dependents + Critical Illness and Accident plans Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. _Requisition ID 513226_ _Reference Date: 01/16/2026_ _Job Code Function: Applications_

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Business Analytics Consultant within PNC's Asset Management Group (AMG) Investment Office organization, you will be based in Pittsburgh PA, Philadelphia PA or Cleveland OH. The Senior Business Analytics Consultant is on the PNC Asset Management Group Investment Office's Business & Investment Reporting team. This team develops and maintains dashboards and reports designed to provide actionable insights, manage risk and create efficiencies for business partners. Responsibilities could include: New Report Builds: Translate business needs, processes and/or procedures by partnering with applicable subject matter experts and business stakeholders to determine and articulate requests. Develop value add dashboards with self service capabilities, providing actionable insights for Sr. Management and other business stakeholders. Report Maintenance and Improvements: Supports the development and review of complex processes and procedures, workflow analytics, reporting, and procedure documentation as needed. Ad-hoc Requests: Manage distribution and delivery of ad-hoc requests regarding investment product usage. Preferred experience/skills: - Python programming experience. - Ability to develop, maintain and optimize dashboards using BI tools such as Tableau, Power BI or other comparable visualization platforms. - Excellent "story telling" ability - relevant experience designing and developing data visualizations or equivalent education. - Analytical aptitude, curiosity, critical thinking, and ability to work in a highly collaborative environment. - Experience solving problems within projects and building relationships with internal team members and clients. - Experience using multiple data sources and programming languages (SQL, Hadoop, SQLite, MS Access) - Interest in investment products; including design, application, and usage. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. **Job Description** + Leverages complex analytical tools to provide business and technical expertise for the analytics process, tools and useful applications across multiple functions or business units to create data driven solutions. + Consulting to clients on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development. + Determining the optimal analytic approach and supporting development, implementation and enhancements. + Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making. + Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. **Qualifications** Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. **Preferred Skills** Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic Planning **Competencies** Analytical Thinking, Business Acumen, Business Analytics, Consulting, Decision Making and Critical Thinking, Effective Communications, Emerging Technologies **Work Experience** Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. **Education** Bachelors **Certifications** No Required Certification(s) **Licenses** No Required License(s) **Pay Transparency** Base Salary: $55,000.00 - $109,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. **Application Window** Generally, this opening is expected to be posted for two business days from 01/26/2026, although it may be longer with business discretion. **Benefits** PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com . **Disability Accommodations Statement** If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. **Equal Employment Opportunity (EEO)** PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. **California Residents** Refer to the California Consumer Privacy Act Privacy Notice (****************************************************************************************************** to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Business Analytics Consultant within PNC's Asset Management Group Investment Office organization, you will be based in Philadelphia, PA, Pittsburgh, PA or Cleveland, OH. The candidate for this position will be a team member of the Investment Data Innovations Team (IDI) within the Asset Management Group Investment Office (IO). The focus of the work will be data management. Preferred skills/experience: - Understanding of finance and financial analysis - Heavy SQL experience and skills - Experience with true investment data operations - process efficiency, solution design, problem solving - Experience with computer science, software engineering, specifically user interface capabilities - Exposure to model creation, machine learning and AI a plus PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. **Job Description** + Leverages complex analytical tools to provide business and technical expertise for the analytics process, tools and useful applications across multiple functions or business units to create data driven solutions. + Consulting to clients on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development. + Determining the optimal analytic approach and supporting development, implementation and enhancements. + Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making. + Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. **Qualifications** Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. **Preferred Skills** Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic Planning **Competencies** Analytical Thinking, Business Acumen, Business Analytics, Consulting, Decision Making and Critical Thinking, Effective Communications, Emerging Technologies **Work Experience** Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. **Education** Bachelors **Certifications** No Required Certification(s) **Licenses** No Required License(s) **Pay Transparency** Base Salary: $55,000.00 - $109,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. **Application Window** Generally, this opening is expected to be posted for two business days from 12/17/2025, although it may be longer with business discretion. **Benefits** PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com . **Disability Accommodations Statement** If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. **Equal Employment Opportunity (EEO)** PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. **California Residents** Refer to the California Consumer Privacy Act Privacy Notice (****************************************************************************************************** to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Company DescriptionJobs for Humanity is partnering with FIS to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: FIS Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 1 - 5% Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? About the role: As an IT Security Analyst, your skills will be put to the test on the front lines of cyber-crime. Information security is at the heart of fintech and you'll help protect and secure highly-sensitive financial data for customers around the world. Develops large and/or complex solutions that require analysis and research. Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coaches and mentors junior technical staff. Works under minimal supervision on complex projects. Wide latitude for independent judgment.. Frequently reports to an IT Security Administration Manager. What you will be doing: • Executes security controls to prevent hackers from infiltrating company information or jeopardizing programs. • Researches attempted efforts to compromise security protocol and recommends solutions. • Maintains security systems and administers security policies to control access to systems. • Maintains company firewall and utilizes applicable encryption methods. • Creates information security documentation related to work area and completes requests in accordance with company requirements. • Responds to information security-related questions and inquiries using established information security tools and procedures. • Resolves and/or performs follow through to resolve all information security issues and questions. • Implements and administers information security controls using software and vendor security systems. • Identifies opportunities and executes plans to improve workflow and understands and quantifies business impacts of those improvements for communication to management. • Interfaces with user community to understand security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. • Provides status reports on security matters to develop security risk analysis scenarios and response procedures. • Other related duties assigned as needed. What you will need: Bachelor's degree in computer science or the equivalent combination of education, training, or work experience. Experience with: •Issue monitoring •Issue identification •Issue response • Required experience with networks technologies (protocols, design concepts, access control) • Knowledge of security technologies (encryption, data protection, design, privilege access, etc.) • Knowledge of network design and engineering • Proficiency in time management, communications, decision making, presentation and organizational skills • Proficiency in planning, reporting, establishing goals and objectives, standards, priorities and schedules •Decision-making and problem solving skills • Basic to intermediate verbal and written communication skills to technical and non-technical audiences of various levels in the organization • Experience establishing and maintaining effective working relationships with employees and/or clients What we offer you: • Flexible and creative work environment • Diverse and collaborative atmosphere • Professional and personal development resources • Opportunities to volunteer and support charities • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass