Post job

Front Desk Clerk jobs at Golden Entertainment - 14 jobs

  • BOULDER FRONT DESK AGENT

    Golden Entertainment, Inc. 4.5company rating

    Front desk clerk job at Golden Entertainment

    Summary: Works under supervision of Front Desk Supervisor. Responsible for checking-in/out hotel guests and assuring rooms are prepared & ready to assign to the hotel guests. Responsible for handling guests requests or complaints. Essential Functions: * Maintain complete knowledge of and comply with all departmental policies/services and procedures/standards. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction and inform Supervisor. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge at all times of: * All property features/services, hours of operation. * All room types, numbers, layout, décor, appointments and location. * All room rates, special packages and promotions. * Daily house count and expected arrivals/ departures. * Hotel availability status for any given date. * Scheduled daily group activity. * Verify impressed banks and ensure accuracy of contracted monies. * Document all guest requests, complaints or problems. * Record and relay messages accurately, completely and legibly. * Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. * Perform all other duties assigned. Requirements: Qualifications/Requirements: * Maintain confidentiality of guest information and pertinent Hotel data. * Suggestively sell. * High school graduate or equivalent. * Compute mathematical calculations. * Fluency in English both verbally and non-verbally. * Provide legible communication and directions. * Previous experience as Front Desk Clerk preferred. * Previous cashiering experience. * Previous guest relations training. * Ability to assist in other Front Desk areas as assigned. * Ability to provide guest room tours. Required Work Cards N/A Physical Requirements * Regularly walk, sit, stand or stoop. * Occasionally lift, carry, push, pull or otherwise move objects weighing up to 50 pounds. * Use tools or equipment requiring a high degree of dexterity. * Vision, hearing, speaking and literacy (critical). * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * Work inside in a noisy, smoky, and hot or cold environment. * Communicate via radio. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations. Return to Search Return to Search If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at *************. We are committed to providing equal employment opportunities.Click here to see our EOE statement. To review our privacy policy, please click here 2016 Symphony Talent, All Rights Reserved Powered by Symphony Talent
    $29k-35k yearly est. 5d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • FRONT DESK REPRESENTATIVE

    Golden Entertainment, Inc. 4.5company rating

    Front desk clerk job at Golden Entertainment

    As Guest Service Representative, you have an important role in maintaining guest satisfaction. You are responsible for checking in guests and collecting payment for front desk transactions. Essential Functions and Responsibilities: * Assign guests rooms in accordance with current policies and procedures * Manage cash flow in assigned bank and performs account postings * Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operations * Process guest accounts upon check-out in an efficient and accurate manner * Handle all special requests and complaints until guest is completely satisfied * Assist other departments with requirements they may have pertinent to hotel guests * Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position * Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards * Perform other duties as assigned Requirements: Qualifications * 6 months experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred * Strong guest service abilities * Proven experience providing high level of guest service * Ability to access and input information using a moderately complex computer system * Experience with 10-key touch proficiency preferred * At least 18 years of age * High school diploma or equivalent required * Ability to effectively communicate in English, both written and verbal * Obtain and maintain all work cards as required by the company * Verify right to work in the United States Work Cards * None Physical Requirements * Occasionally push, pull, lift and/or carry up to 10 lbs. at floor, knee, waist, and chest levels * Occasionally squat, kneel, reach, bent, and twist * Frequently stand and walk for prolonged periods of time * Ability to communicate using in-person speech, radios, and telephone * Ability to hear, understand, and distinguish speech and/or other sound in person * Constant use of hearing and vision, distinguish between shades of color and use tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions * Indoor * Smoky * Noisy * Bright flashing lights * Hot & cold temperatures * Exposure to dust, fumes, gases and/or smoke Disclaimer * The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search Return to Search If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at *************. We are committed to providing equal employment opportunities.Click here to see our EOE statement. To review our privacy policy, please click here 2016 Symphony Talent, All Rights Reserved Powered by Symphony Talent
    $30k-37k yearly est. 33d ago
  • Gift Shop Cashier/Clerk - (Part Time) - Sunset

    Station Casinos, Inc. 4.8company rating

    Henderson, NV jobs

    Approach Guests with a friendly greeting. Accurately handle cash and credit card transactions. Unpack, mark, and stock merchandise on a daily basis. Maintain on a daily basis the cleanliness of all merchandise and gift shop property. Ensure that the gift shop is a safe environment for Guests and staff. Qualifications: Must be 21 years or older. Minimum of one-year retail experience, including up-selling, is preferred. Must be able to lift up to 40 lbs. with or without assistance. Ability to obtain all required work cards. #LI-DNI
    $28k-37k yearly est. Auto-Apply 27d ago
  • Receptionist

    Brookdale Senior Living 4.2company rating

    Sparks, NV jobs

    Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility * Medical, Dental, Vision insurance * 401(k) * Associate assistance program * Employee discounts * Referral program * Early access to earned wages for hourly associates (outside of CA) * Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility * Paid Time Off * Paid holidays * Company provided life insurance * Adoption benefit * Disability (short and long term) * Flexible Spending Accounts * Health Savings Account * Optional life and dependent life insurance * Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan * Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. * Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. * Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. * May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace. What it takes to be a Receptionist at Brookdale: Receptionists greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. Our Receptionists sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. You may also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace.
    $26k-31k yearly est. 7d ago
  • Slots Guest Service Representative - Elko

    Maverick Nv 4.1company rating

    Elko, NV jobs

    Full-time Description At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people , that are ready to treat guests and each other with respect and make each day at work fun. Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun) Pay Range : $13 -$16 per hour +tips *Housing options available after 90 days* The Slots Guest Service Representative provides friendly, courteous and efficient service to customers in assigned area(s); through teamwork with floor cashiers, ensure prompt response to all customers' needs. Works between Maverick and Gold Country. ESSENTIAL JOB FUNCTIONS: Safeguards company assets at all times. Circulates about the slot machine area assigned. Through teamwork in assigned areas, ensures good customer service and prompt response to customer needs at all times. Prepare or approves all slot payout vouchers for fills and jackpots. Assists in resolving all customer disputes. Observes strict confidence in regards to company related matters. Makes minor repairs and adjustments to slot machines as needed. Cleans interior/exterior of slot machines. Answers customer complaints and questions regarding slot machines within his/her authority and ability to do so. For level 2 - Exceptional attitude & service. Ability to process jackpots on JDUs without assistance. Can perform minor repairs (bill jams, machine resets, etc.). Basic knowledge of Play Maverick loyalty program. Basic knowledge of game offerings. For level 3 - Meets all Level 2 criteria. Basic knowledge of MICS. Thorough knowledge of Play Maverick loyalty program. Excels with club enrollments. Able to properly train new hires. Advanced knowledge of game product, mechanics, and payouts. For level 4 - Meets all Level 3 criteria. Expert on jackpot processing, loyalty club, example for excellent customer service, proven loyalty and champion of the company. Create a friendly atmosphere for guests and coworkers Performs related and/or other duties as required. Requirements Be 21 years of age. High School graduate or GED Ability to obtain and maintain State of Nevada Gaming Card. Be able to work in a standing position for long periods of time (up to 8 hours). Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision. Outgoing personality, positive attitude strong communication skills, and pleasant/clean appearance. This position typically works verity of shifts, including weekend and holidays. Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding. Possess basic math skills and have the ability to handle money. Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs. Punctuality and regular and reliable attendance. Honesty and Integrity Team Members Will Enjoy: • Paid Time Off • Flexible schedules • Medical, Vision, and Dental insurance • Short-Term/Long-term Disability Insurance • Education Reimbursement up to $5,250 annually • 401k plan • Employee meal discount program • And more! Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers. Salary Description $13 - $16 + tips /DOE
    $13-16 hourly 13d ago
  • Hotel Clerk - On Call

    Boyd Gaming Corporation 3.9company rating

    Las Vegas, NV jobs

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events. * Sell rooms utilizing excellent customer service skills and yield management. * Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. * Complete all registration forms and computer input. * Retrieve and distribute room keys. * Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures. * Communicate with Executive Hosts regarding hotel stays. * Utilize computer to run necessary reports. * Balance all transactions at the end of shift (audit out). * Operate manual procedures in the event of computer failure. * Other duties as assigned by management. Qualifications * High school diploma or equivalent, and minimum 6 months front desk experience. * Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus. * Ability to communicate with guests and staff in English. * Knowledge of hotel key system. * Must be able to work flexible shifts. * Able to stand for long periods of time. * Detail oriented and able to multitask. * Ability to add, subtract, and audit accounts. * Money handling experience and ability to operate electronic draft system. * Ability to operate LMS, Hotsos, Microsoft computer systems including Outlook, Teams and Excel * Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $31k-37k yearly est. 3d ago
  • Representative - Guest Services

    Foley Entertainment Group 4.1company rating

    Las Vegas, NV jobs

    Job DescriptionDescription: We are currently looking to hire exceptional customer focused individuals to join our team as Front Desk Attendants within Guest Services. Guest Services Front Desk Attendants will serve as an integral staple in welcoming and assisting our rink guests at City National Arena. Primary Responsibilities: Greets, registers guests in programs, check-in people for skating, assists with requests in an efficient, warm, and friendly manner Sort, log, and sign for incoming mail and messages Records and communicates guests' special requests and problems to the appropriate department and ensures they are addressed in a timely and acceptable manner Answers the City National Arena general line and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures Check the City National Arena voicemail and email Knows general information and pricing of all City National Arena Programs. Also needs to know program beginning and end dates, as well as when sign-ups begin and end for those programs Maintains the cleanliness and organization of the front desk area Will have the opportunity to work in other areas of City National Arena including but not limited to Birthday Party Host/Hostess Key Competencies and Experience: High School diploma or equivalent Highly organized and detail-oriented and able to thrive in a fast-paced, intense environment Exhibit exceptional customer service Excellent verbal and written communication skills Ability to demonstrate a flexible can-do attitude Self-starter, pro-active, highly motivated Schedule Overview: The schedule may vary. Candidates must be prepared to work nights, weekends and holidays. Our Culture: No Ego, 'We' not 'Me' approach to everything we do Positive Energy Relentless work ethic Always advance Physical Requirements: Ability to stand for extended periods at the front desk Frequent walking throughout the facility to assist guests and direct them to various arena areas Occasional sitting during administrative tasks Light to moderate lifting (up to 25 pounds) for skate rental equipment, supplies, and deliveries Manual dexterity for typing, operating point-of-sale systems, skate sizing equipment, and office equipment Visual acuity to read documents, computer screens, guest waivers, and written materials Hearing ability to communicate clearly with guests in person and via telephone in a potentially noisy environment Ability to work flexible schedules including evenings, weekends, and holidays as required by facility operations Ability to tolerate cold temperatures when accessing rink areas or assisting with skate rentals Work Environment: Professional customer service environment at the ice rink arena front desk Variable schedule including early mornings, evenings, weekends, and holidays based on rink programming and events Fast-paced environment requiring multitasking during peak times such as public skate sessions, hockey games, and special events Frequent interaction with skaters, parents, coaches, hockey teams, event attendees, management, and maintenance staff May require attendance at staff meetings, training sessions, or special arena events outside regular shifts Standard front desk equipment including computer, phone, printer, point-of-sale systems, and skate rental management systems Climate-controlled front desk area with occasional exposure to cold temperatures near rink entrance Exposure to varying noise levels during busy skating sessions, hockey games, and events May encounter wet floors and require awareness of safety protocols Company Overview: Foley Entertainment Group (FEG) is a leading sports and entertainment company dedicated to providing premier experiences to fans and guests. Founded by Bill Foley, FEG manages a diverse portfolio of assets built on the four pillars of Sports, Hospitality, Venues, and Foundations. FEG's sports division is anchored by the Stanley Cup champion Vegas Golden Knights of the NHL. The company also owns the Henderson Silver Knights (AHL) and the Vegas Knight Hawks (IFL), which play at the company-managed Lee's Family Forum. Expanding its reach globally, the company holds international football interests, including England's Premier League club AFC Bournemouth and a majority ownership in Auckland FC. Through these strategic holdings, FEG continues to grow its influence as a major player in the global sports and entertainment landscape. Equal Opportunity Statement Foley Entertainment Group is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, or any other characteristic protected by law. This policy applies to all aspects of the employment relationship, including recruitment, hiring, training, compensation, promotion, and termination. We strive to create and maintain a positive, supportive work environment free from discrimination and harassment. Requirements:
    $24k-31k yearly est. 2d ago
  • Promotions Clerk - (Part-Time) - Durango

    Station Casinos, Inc. 4.8company rating

    Las Vegas, NV jobs

    Promotion Clerk Department: Promotions It's great to meet you! Thanks for taking the time to learn more about the next generation of Station Casinos, a brand stemming from Frank Fertitta, Jr.'s inclusive spirit, forward-looking vision, and dedication to excellence. Durango exists to give locals a place to go-a destination for people to feel welcome and at home, and we need some people to help make this a reality. Interested? Then see why this role is important to us. This role is critical for us to succeed as an approachable, luxury destination offering best-in-class hospitality and exciting amenities for all. In addition, you are empowered to create memorable experiences for our guests. If you are willing to take on this responsibility, then check out what you will be doing. While there are several tasks that define your role, you will need to be really good at making it easy for our guests: delivering service with a personal touch and delighting others whenever possible, all with an approachable sense of luxury. Most of the time, you will be: Works events, promotions and concerts as assigned. Perform other job-related duties as requested. But don't worry-we will train you to be great at this! What we can't train is what's inside of you. Our values are essential to us, and we need them to be important to you, too. We look for people who are naturally kind, inclusive, forward-thinking, reliable, passionate, and self-aware. THESE ARE NON-NEGOTIABLE. So far, so good, but just one or two more things. In a perfect world, we would also like you to come with: Previous customer service experience preferred. Ability to obtain Nevada Gaming Registration and appropriate work Cards. Must be at least 21 years of age) So, what do you think? Is this you? Then what are you waiting for? Go ahead and fill out the application form. And if not, no problem. We still think you're great and hope to catch up soon! #LI-DNI
    $27k-33k yearly est. Auto-Apply 5d ago
  • Front Desk Supervisor

    Boyd Gaming Corporation 3.9company rating

    Las Vegas, NV jobs

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Assist the Hotel Manager with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests. Job Functions * Hire, supervise, train, evaluate work performance, and administer counseling for staff members. * Prepare the weekly work schedule and maintain time and attendance records. * Respond quickly and accurately to guest inquiries regarding hotel procedures and property information. * Resolve customer complaints or disputes. * Able to perform duties of a Hotel Clerk as needed. * Possess knowledge of room rates, types, availability, hotel policies, and procedures. * Utilize computer system for various front desk and office procedures. * Maintain strict accountability of guest coupon books. * Ensure departmental adherence to applicable company and regulatory policies. * Other related projects and/or duties as assigned by management. Qualifications * Three (3) years of experience as a front desk clerk. Supervisory experience preferred. * Able to use the company's software systems for hotel management, etc. * Must have excellent customer service, communication, and interpersonal skills. * Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $30k-38k yearly est. 29d ago
  • Hotel Clerk II-FT

    Boyd Gaming Corporation 3.9company rating

    Las Vegas, NV jobs

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events. Job Functions * Sell rooms utilizing excellent customer service skills and yield management. * Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. * Complete all registration forms and computer input. * Retrieve and distribute room keys. * Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures. * Communicate with Executive Hosts regarding hotel stays. * Utilize computer to run necessary reports. * Balance all transactions at the end of shift (audit out). * Operate manual procedures in the event of computer failure. * Other duties as assigned by management. Qualifications * High school diploma or equivalent, and minimum 6 months front desk experience. * Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus. * Ability to communicate with guests and staff in English. * Knowledge of hotel key system. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $31k-37k yearly est. 5d ago
  • Hotel Front Desk Clerk - (Part Time) - Palace

    Station Casinos, Inc. 4.8company rating

    Las Vegas, NV jobs

    Welcome Guests upon arrival. Perform all check-in and checkout functions. Accept, sort and distribute all messages for Guests. Produce, generate, and distribute reports. Post charges to Guests' accounts. Respond to Guests' special needs. Qualifications: 1-2 years customer service or reception experience preferred. Ability to communicate effectively with Guests, Team Members and Management. Be able to answer phones quickly, courteously and in a professional manner. Ensure that Guests' business is kept confidential. Be able to operate computerized front office system. #LI-DNI
    $27k-32k yearly est. Auto-Apply 60d+ ago
  • Resort Guest Relations Agent - (Grave) - Durango

    Station Casinos, Inc. 4.8company rating

    Las Vegas, NV jobs

    Resort Guest Relations Agent Department: Hotel It's great to meet you! Thanks for taking the time to learn more about the next generation of Station Casinos, a brand stemming from Frank Fertitta, Jr.'s inclusive spirit, forward-looking vision, and dedication to excellence. Durango exists to give locals a place to go-a destination for people to feel welcome and at home, and we need some people to help make this a reality. Interested? Then see why this role is important to us. This role is critical for us to succeed as an approachable, luxury destination offering best-in-class hospitality and exciting amenities for all. In addition, you will ensure our team members have the resources to provide our guests with memorable moments at Durango. If you are willing to take on this responsibility, then check out what you will be doing. While there are several tasks that define your role, you will need to be really good at making it easy for our guests: delivering service with a personal touch and delighting others whenever possible, all with an approachable sense of luxury. Most of the time, you will be: Performing all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment. Performing all checkout functions according to hotel policies and procedures, including but not limited to accepting payment by check, charge, cash, and direct bill payments. Posting charges to guests' accounts and perform other cashier functions, including but not limited to exchanging currency. Responding to guests' special requests including but not limited to providing extra towels, cots, and newspapers, or directing the request to the appropriate department. What we can't train is what's inside of you. Our values are essential to us, and we need them to be important to you, too. We look for people who are naturally kind, inclusive, forward-thinking, reliable, passionate, and self-aware. THESE ARE NON-NEGOTIABLE. So far, so good, but just a few more things. In a perfect world, we would also like you to come with: High school or equivalent education preferred. Two to three years customer service or reception experience preferred. At least two years front desk experience in a similar first-class hotel preferred. Must be able to obtain all necessary work cards. So, what do you think? Is this you? Then what are you waiting for? Go ahead and fill out the application form. And if not, no problem. We still think you're great and hope to catch up soon! #LI-DNI
    $28k-34k yearly est. Auto-Apply 6d ago
  • Hotel Clerk II - FT Graveyard

    Boyd Gaming Corporation 3.9company rating

    Las Vegas, NV jobs

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events. * Sell rooms utilizing excellent customer service skills and yield management. · * Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. · Complete all registration forms and computer input. * Retrieve and distribute room keys. * Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures. * Communicate with Executive Hosts regarding hotel stays. * Utilize computer to run necessary reports. * Balance all transactions at the end of shift (audit out). * Operate manual procedures in the event of computer failure. * Other duties as assigned by management. Qualifications * High school diploma or equivalent, and minimum 6 months front desk experience. * Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus. * Ability to communicate with guests and staff in English. * Knowledge of hotel key system. * Must be able to work flexible shifts. * Able to stand for long periods of time. * Detail oriented and able to multitask. * Ability to add, subtract, and audit accounts. * Money handling experience and ability to operate electronic draft system. * Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems. * Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $31k-37k yearly est. 20d ago
  • FRONT DESK AGENT

    Golden Entertainment, Inc. 4.5company rating

    Front desk clerk job at Golden Entertainment

    Summary: Works under supervision of Front Desk Supervisor. Responsible for checking-in/out hotel guests and assuring rooms are prepared & ready to assign to the hotel guests. Responsible for handling guests requests or complaints. Essential Functions: * Maintain complete knowledge of and comply with all departmental policies/services and procedures/standards. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction and inform Supervisor. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge at all times of: * All property features/services, hours of operation. * All room types, numbers, layout, décor, appointments and location. * All room rates, special packages and promotions. * Daily house count and expected arrivals/ departures. * Hotel availability status for any given date. * Scheduled daily group activity. * Verify impressed banks and ensure accuracy of contracted monies. * Document all guest requests, complaints or problems. * Record and relay messages accurately, completely and legibly. * Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. * Perform all other duties assigned. Requirements: Qualifications/Requirements: * Maintain confidentiality of guest information and pertinent Hotel data. * Suggestively sell. * High school graduate or equivalent. * Compute mathematical calculations. * Fluency in English both verbally and non-verbally. * Provide legible communication and directions. * Previous experience as Front Desk Clerk preferred. * Previous cashiering experience. * Previous guest relations training. * Ability to assist in other Front Desk areas as assigned. * Ability to provide guest room tours. Required Work Cards N/A Physical Requirements * Regularly walk, sit, stand or stoop. * Occasionally lift, carry, push, pull or otherwise move objects weighing up to 50 pounds. * Use tools or equipment requiring a high degree of dexterity. * Vision, hearing, speaking and literacy (critical). * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * Work inside in a noisy, smoky, and hot or cold environment. * Communicate via radio. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations. Return to Search Return to Search If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at *************. We are committed to providing equal employment opportunities.Click here to see our EOE statement. To review our privacy policy, please click here 2016 Symphony Talent, All Rights Reserved Powered by Symphony Talent
    $29k-35k yearly est. 6d ago

Learn more about Golden Entertainment jobs