Great Clips jobs in Roanoke, VA - 294 jobs

Merchandising Execution Associates (MEAs) ensure that the products are stocked and properly merchandised to provide the customer the best possible shopping experience while always keeping safety, accuracy and efficiency at the forefront. Supplier Experience Executing price changes, product rotation, and special projects designed to improve how products are displayed to the customer and to meet our suppliers needs and expectations. Enables Sales/Enable Growth Execute strategies and ensure products are displayed correctly to drive sales. Build displays and fixtures while utilizing basic hand tools and power tools in addition to refreshing display material/signage/brochures. Operational Commitments MEAs work in teams, with on-site supervision and provide service to multiple departments in the store which requires repetitive lifting, bending, and operating lift equipment. MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers. **Day positions, Overnight positions** Full Time or Part Time

Kitchen Designers at The Home Depot help customers turn their kitchen and bath dreams into reality. Kitchen Designers greet and engage customers, listen to their needs, and guide them through the design process-offering “good, better, best” options, samples to take home, and expert advice on products, services, and installation. Kitchen Designers use design tools and showroom resources to educate customers, set clear expectations, and provide tailored solutions for every project, whether they're DIYers or working with professionals. Kitchen Designers advocate for customers by highlighting current promotions, financing options, and the advantages of choosing Home Depot over competitors. Kitchen Designers also ensure the showroom is clean, organized, and well-stocked, creating a welcoming and safe shopping environment. Throughout each project, Kitchen Designers follow up on project statuses, address questions, and guide customers every step of the way.

Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity of carts near the entrance of the store. This position interacts with Home Depot associates and customers. Because the Lot Associate is often the first and last associate to interact with customers as they enter or leave the store, customer service plays a vital role in this position. Direct customer interaction is frequently required for some positions and excellent customer service skills are required.

Plan, coordinate and supervise daily activities of assigned department; ensure efficient operations. Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire plant in the areas of Safety, Quality, Reliability (SQR). Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: * A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. * Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. * Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. * Valuable associate discounts on purchases, including food, travel, technology and so much more. * Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. * Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page! Minimum * Associate degree in a related field or equivalent work experience * Knowledge of department operations and procedures * Ability to understand complex verbal and written instructions Desired * Manufacturing plant supervisor experience * Working Knowledge of Total Productive Maintenance * Direct area supervisors and associates in the proper usage of safe manufacturing practices, including the hazards of products being produced and ensure accountability * Validate proper scheduling to maximize line efficiency while minimizing labor costs * Communicate plan needs of the service groups to the needs of the production area; Including changeovers, preventative maintenance, waste and material needs for the current and following production day * Communicate and follow up on any quality or safety defects to all levels of the organization for prompt evaluation * Support and participate in the plant safety process * Oversee all areas of the plant to ensure SQR standards are being met on all products * Follow established programs, policies and practices to produce safe quality foods that meet regulatory and company requirements * Accountable to the Kroger Manufacturing Food Safety and Quality Principles * Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports * Must be able to perform the essential functions of this position with or without reasonable accommodation

The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Ability to handle stressful situations Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Retail or Customer Service experience Desired High school diploma or equivalent Management experience Second language (speaking, reading and/or writing) Promote trust and respect among associates. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Assist with monitoring and control supply expenses for the department. Assist with managing cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Assist with creating and execute budgets and scheduling of labor in partnership with store management. Assist in the development and implementation of department action plans to achieve desired results. Collaborate with Front-end associates and promote teamwork. Display a positive attitude. Stay current with present, future, seasonal and special ads. Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Adhere to all local, state and federal laws, and company guidelines. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Perform general product preparation, clean-up and stock work in the Meat department and provide customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Willing to work weekends and holidays. Effective written and oral communication skills. Ability to read shelf tags, signs, and product labels. Must work with various cleaning solutions, safely use sharp tools, and operate certain equipment. Ability to work as part of a team in a fast-paced environment. Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. Desired Meat work experience or similar experience in food preparation. Past work record reflects dependability and integrity. Knowledge of applicable laws and regulations related to employment practices, safety, and food handling Perform tasks such as cutting, grinding, slicing, preparing, processing, trimming, tenderizing, sealing, packaging, wrapping, bagging, pricing, prefabricating, dating, labeling, scaling, merchandising, selling, serving customers, and other functions in accordance with company policies. Keep department temperature logs accurately updated and maintained. Stock and display meat items safely and in accordance with company standards. Check product quality; make sure it is rotated properly and fresh. Keep sales areas, backrooms, coolers clean and well organized. Keep carts, tools, and supplies in their designated areas and well organized. Keep floors, clean, safe, and free from clutter. Provide good customer and associate relations. Communicate effectively with customers and fellow associates. Unload trucks, sort orders, and place in proper cooler location. Wash and sanitize equipment in accordance with company and health department policies and procedures. Make a friendly impression on customers. Wait on customers and counter promptly and cheerfully; greet customers and provide them with good quality foods. Increase store sales and profits in conjunction with retail operations and marketing programs. Be prompt, tactful, calm, courteous, and professional in all interactions. Adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutions-including installation and related services. Sales Specialists listen to customer needs, address concerns, and highlight current promotions and financing options. By understanding local competitors and communicating Home Depot's advantages, Sales Specialists guide customers through every step, set clear expectations, and ensure a smooth shopping experience. Sales Specialists are expected to meet monthly sales goals and other metrics to drive sales in the store. Sales Specialists also help keep the store clean, organized, and safe, working as part of a team to deliver excellent customer service-while actively monitoring inventory and driving in-stock to support a seamless shopping experience.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities - Promote trust and respect among associates - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store - Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products - Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials - Check product quality to ensure freshness; review sell by dates and take appropriate action - Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered - Report product ordering/shipping discrepancies to the department manager - Display a positive attitude - Stay current with present, future, seasonal and special ads - Adhere to all food safety regulations and guidelines - Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained - Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management - Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair - Notify management of customer or employee accidents - Report all safety risks/issues and illegal activity, including robbery, theft or fraud - Must be able to perform the essential job functions of this position with or without reasonable accommodation Qualifications Minimum - Ability to handle stressful situations - Knowledge of basic math (counting, addition, and subtraction) - Effective communication skills Desired - Any retail experience - Second language (speaking, reading and/or writing)

Join a locally owned Great Clips salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair great opportunities await!! Looking to knock down some extra cash? check out Great Clips at Wards Crossing. The clientel is waiting for you. Bring Your Skills and Your Local Great Clips Salon will Provide*: * A steady flow of customers - no current clientele required * Guaranteed hourly wages, plus tips * Flexible scheduling that fits your needs * Opportunities to sharpen your shears...err we mean skills, with award-winning technical training and ongoing education * Potential career advancement opportunities to help you achieve your unique career goals. Want to be a salon manager, trainer, or part of an artistic design team? You can make that happen. * The recognition you deserve for a job well done * Additional benefits (such as Medical, Dental and PTO) may be included and vary by salon location Hair Stylist/Barber Qualifications * Cosmetology License and/or Barber License (licensing requirements vary by state/province) * The passion to build genuine connections with customers and provide GREAT haircuts * The desire to deliver a consistent Great Clips brand experience (don't worry, training is provided) * The ability to work with teammates to develop a supportive and positive salon vibe Put your passion and skills to use in a rewarding position with a Great Clips salon team. JOIN THE TEAM TODAY!

Kitchen Designers at The Home Depot help customers turn their kitchen and bath dreams into reality. Kitchen Designers greet and engage customers, listen to their needs, and guide them through the design process-offering “good, better, best” options, samples to take home, and expert advice on products, services, and installation. Kitchen Designers use design tools and showroom resources to educate customers, set clear expectations, and provide tailored solutions for every project, whether they're DIYers or working with professionals. Kitchen Designers advocate for customers by highlighting current promotions, financing options, and the advantages of choosing Home Depot over competitors. Kitchen Designers also ensure the showroom is clean, organized, and well-stocked, creating a welcoming and safe shopping environment. Throughout each project, Kitchen Designers follow up on project statuses, address questions, and guide customers every step of the way.

The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

Plan, coordinate and supervise daily activities of assigned department; ensure efficient operations. Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire plant in the areas of Safety, Quality, Reliability (SQR). Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Associate degree in a related field or equivalent work experience Knowledge of department operations and procedures Ability to understand complex verbal and written instructions Desired Manufacturing plant supervisor experience Working Knowledge of Total Productive Maintenance Direct area supervisors and associates in the proper usage of safe manufacturing practices, including the hazards of products being produced and ensure accountability Validate proper scheduling to maximize line efficiency while minimizing labor costs Communicate plan needs of the service groups to the needs of the production area; Including changeovers, preventative maintenance, waste and material needs for the current and following production day Communicate and follow up on any quality or safety defects to all levels of the organization for prompt evaluation Support and participate in the plant safety process Oversee all areas of the plant to ensure SQR standards are being met on all products Follow established programs, policies and practices to produce safe quality foods that meet regulatory and company requirements Accountable to the Kroger Manufacturing Food Safety and Quality Principles Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports Must be able to perform the essential functions of this position with or without reasonable accommodation

Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity of carts near the entrance of the store. This position interacts with Home Depot associates and customers. Because the Lot Associate is often the first and last associate to interact with customers as they enter or leave the store, customer service plays a vital role in this position. Direct customer interaction is frequently required for some positions and excellent customer service skills are required.

Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the Front-end performance goals and best practices. Drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and established standards for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Effective communication skills Knowledge of basic math Ability to handle stressful situations Retail or Customer Service experience Front-end experience Desired High school diploma or equivalent Front-end Supervisor Management experience Retail experience Second language: speaking, reading and/or writing Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Responsible for maintaining records and paperwork required for company and federal compliancy: Anti-money Laundering Monitor and control supply expenses for the department. Manage cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Responsible for the department associates are current and compliant with company training standards. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Adhere to all local, state and federal laws, and company guidelines. Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutions-including installation and related services. Sales Specialists listen to customer needs, address concerns, and highlight current promotions and financing options. By understanding local competitors and communicating Home Depot's advantages, Sales Specialists guide customers through every step, set clear expectations, and ensure a smooth shopping experience. Sales Specialists are expected to meet monthly sales goals and other metrics to drive sales in the store. Sales Specialists also help keep the store clean, organized, and safe, working as part of a team to deliver excellent customer service-while actively monitoring inventory and driving in-stock to support a seamless shopping experience.

Perform general product preparation, clean-up and stock work in the Meat department and provide customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Willing to work weekends and holidays. Effective written and oral communication skills. Ability to read shelf tags, signs, and product labels. Must work with various cleaning solutions, safely use sharp tools, and operate certain equipment. Ability to work as part of a team in a fast-paced environment. Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. Desired Meat work experience or similar experience in food preparation. Past work record reflects dependability and integrity. Knowledge of applicable laws and regulations related to employment practices, safety, and food handling Perform tasks such as cutting, grinding, slicing, preparing, processing, trimming, tenderizing, sealing, packaging, wrapping, bagging, pricing, prefabricating, dating, labeling, scaling, merchandising, selling, serving customers, and other functions in accordance with company policies. Keep department temperature logs accurately updated and maintained. Stock and display meat items safely and in accordance with company standards. Check product quality; make sure it is rotated properly and fresh. Keep sales areas, backrooms, coolers clean and well organized. Keep carts, tools, and supplies in their designated areas and well organized. Keep floors, clean, safe, and free from clutter. Provide good customer and associate relations. Communicate effectively with customers and fellow associates. Unload trucks, sort orders, and place in proper cooler location. Wash and sanitize equipment in accordance with company and health department policies and procedures. Make a friendly impression on customers. Wait on customers and counter promptly and cheerfully; greet customers and provide them with good quality foods. Increase store sales and profits in conjunction with retail operations and marketing programs. Be prompt, tactful, calm, courteous, and professional in all interactions. Adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Frozen Foods operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Must be at least 18 years of age Desired High school education or equivalent preferred Management experience preferred Retail Experience Second language (speaking, reading and/or writing) • Promote trust and respect among associates. • Communicate company, department, and job specific information to associates. • Collaborate with associates and promote teamwork to help achieve company/store goals. • Establish performance goals for department and empower associates to meet or exceed targets. • Develop adequate scheduling to manage customer volume throughout hours of operation. • Train and develop associates on performance of their job and participate in the performance appraisal process. • Adhere to all local, state and federal laws, and company guidelines. • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. • Display a positive attitude. • Develop and implement a department business plan to achieve desired results. • Understand the store's layout and be able to locate products. • Create and execute sales promotions in partnership with store management. • Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect frozen foods. • Prepare and submit seasonal critiques for the sales and merchandising supervisor. • Stay current with present, future, seasonal and special ads. • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. • Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. • Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.. • Plan, organize and supervise the inventory process. • Train department associates on inventory/stocking and Computer Assisted Ordering. • Adhere to all food safety regulations and guidelines. • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Kitchen Designers at The Home Depot help customers turn their kitchen and bath dreams into reality. Kitchen Designers greet and engage customers, listen to their needs, and guide them through the design process-offering “good, better, best” options, samples to take home, and expert advice on products, services, and installation. Kitchen Designers use design tools and showroom resources to educate customers, set clear expectations, and provide tailored solutions for every project, whether they're DIYers or working with professionals. Kitchen Designers advocate for customers by highlighting current promotions, financing options, and the advantages of choosing Home Depot over competitors. Kitchen Designers also ensure the showroom is clean, organized, and well-stocked, creating a welcoming and safe shopping environment. Throughout each project, Kitchen Designers follow up on project statuses, address questions, and guide customers every step of the way.