Guest service representative jobs in Florence, NJ

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. RESPONSIBILITIES • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. • Ensure first call resolution, making the customer experience as seamless as possible. • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. • Utilize your analytical and decision-making skills to address policy changes and corrections effectively. • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday. QUALIFICATIONS • Strong interpersonal, communication, and organizational skills. • Analytical mindset with good decision-making abilities. • Proficiency in computer skills and data entry. • High motivation to take ownership and follow up on tasks. • Flexibility to adapt to a fast-paced, changing environment. • Ability to work weekdays and rotational Saturdays. • High school diploma required, college degree is a plus! • Spanish language proficiency is a plus! PERKS & BENEFITS • 4 weeks accrued paid time off + 9 paid national holidays per year • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) • Annual 401(k) Employer Contribution • Free onsite gym at our Woodbridge Location • Resources to promote Professional Development (LinkedIn Learning and licensure assistance) • Robust health and wellness program and fitness reimbursements • Various Paid Family leave options including Paid Parental Leave • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Our Multifamily Division is rapidly expanding, and we"re looking for a dependable and detail-oriented Customer Service Representative (CSR) to support our roofing, siding, and carpentry operations. As a CSR in our Roofing Division"s Multifamily Department, you"ll serve as the primary point of contact for property managers, HOA boards, and multifamily homeowners. You will play a key role in supporting project management, client communication, and administrative coordination to ensure projects run smoothly and customers receive outstanding service. ● Respond to multifamily homeowner inquiries, providing timely and effective resolutions ● Draft and manage emails, memos, letters, and other executive correspondence ● Schedule appointments, meetings, and Zoom calls for project managers and clients ● Coordinate walkthroughs, safety inspections, and site logistics as needed ● Format and prepare proposals for roofing and exterior renovation projects ● Follow up on bids and proposals to track progress and maintain engagement ● Prepare and send submittals, COIs, and other client documentation Required: ● 2-3 years of experience in a customer service or administrative role ● Strong written and verbal communication skills ● Highly organized, detail-oriented, and proactive ● Proficiency with Microsoft Office; experience with CRM software a plus ● Ability to attend meetings in person and via Zoom Preferred: ● Experience in construction, roofing, or property management ● Bilingual in Spanish and English

We are in search of Customer Service Representatives (CSR) to handle inbound calls for our fast-paced customer care center. While speaking with the Customer on the phone, CSR's will address and research customer inquiries and provide appropriate and accurate information. This is an excellent opportunity for you to showcase efficient utilization of various software applications, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. Bilingual candidates and recent graduates are strongly encouraged to apply! Key Tasks: Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call. Answers questions on various issues such as child support payments history and account histories. Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. Gathers information, research/resolve inquiries and appropriately documents customer calls. Ability to read and interpret documents on file. Understand and retain a large amount of information. Associate should have the skills to answer and respond professionally to escalate calls, should they arise. Communicates appropriate options for resolution in a timely manner Review's the customer needs and informs customers of services and resources available to them. Maintains adherence (attendance, punctuality, use of AUX time). Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed. All other duties as assigned Qualifications and Skills High School diploma. Bilingual a Plus A minimum of 1 year call center experience in telephone customer service or related experience Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard. Excellent communication and listening skills Computer literacy and ability to use multiple programs Attention to detail and problem solving Typing Minimum of 35 WPM Job Type: Temp to Perm Pay: $16/hr Schedule: Monday to Friday 8am - 5pm Work Location: Onsite Office Location - 100 American Metro Blvd. Suite 101 Hamilton, NJ 08619 - All CSRs must be within a reasonable commuting distance of the office. Remote / WFH Available after CSR Training: CSR Training - Initial CSR training will be conducted on-site at the office location in Hamilton, NJ. No exceptions. WHY ENLIGHTENED? We provide a work environment that is positive, challenging, and that supports employees' commitment to their communities. As an organization, we are dedicated to continual improvement and growth. We empower all employees to apply their unique background and expertise to serve our clients. Enlightened, Inc. is firmly committed to treating all employees, customers, and partners with fairness, dignity, and equality. This includes providing an equal opportunity work environment. We do not discriminate nor tolerate discrimination in any form to include discrimination or harassment based on age, sex, sexual orientation, ethnicity, culture, religion, disability, or financial status.

Job Description WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors Responsible for promoting culture of safety Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. Analyze and assess customer needs completely and accurately with efficiency. Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines. Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders. Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. Develop a detailed working knowledge of BlackHawk policies, procedures and practices. Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems. Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems. Perform other duties as assigned QUALIFICATIONS: Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligent and detail oriented. Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.) Experience in industrial field, B2B sales and customer service. SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Minimum 1 year previous experience in customer service or inside sales preferred. Experience in cutting tools, abrasives and MRO areas preferred. Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS: None required WORK ENVIRONMENT: Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Wrist rest for keyboard and mouse pad BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer **As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. 1. Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies. Answer questions, direct and/or escort guests to important area of the venue (restrooms, ATMs, dining options), and provide additional assistance whenever necessary. 2. Act as the first point of contact, greet guests for inquiries, resolve client issues over the phone, in person and via email. Escalating to supervisor when necessary. Monitor guest conduct during arrival and exit to ensure a safe and secure environment for all. 3. Complete all company and venue required training and participate in guest services team meetings. 4. Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor. Act as a member of the emergency evacuation team by communicating and directing guests during an emergency. 5. When necessary, will assist Guest Services management with retrieving lost and found property. 6. Assist in Guest Services related training exercises including but not limited to medical aids, emergency procedures or “Experience” Service Excellence Guest Services Training several times a year. Required Qualifications (Job Knowledge, Skills, and Education): Minimum education level of: High School Diploma or GED. At least 1-2 years' experience is a guest services related work environment. Must be able to work a variable schedule including evenings, weekends, and holidays. Must be able to represent LACC and the Guest Services Department in an exemplary manner. Must be able to work in a fast-paced environment during large or high-profile events. Possess strong verbal communication skills. Must be able to adapt to changing assignments and priorities. Must be able to maintain good business relations with all employees, guests, clients, and service providers. Must be able to interact effectively and calmly with angry or emotional guests, clients, and employees. Must be able to maintain a neat, clean, and professional attitude, demeanor, and dress appearance. A good understanding of the guest services roles in a facility environment. Must have reliable transportation. Preferred Qualifications (Job Knowledge, Skills and Education) Previous experience working in events, and knowledge of convention/trades/consumer shows. Education in business, hospitality, or tourism preferred. Physical Activities: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to sit, stand, walk, reach with hands and arms, talk or hear. Team members must move about on foot, standing and walking for extended periods to accomplish tasks. The team member is occasionally required to lift, push, pull, and move up to 20 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. Work Environment: The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member may be exposed to outside weather conditions. Team member use of Personal Protective Equipment (PPE) may be required in certain situations. Team member must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. The noise level in the work environment is usually low to moderate. Additional Comments: This is an onsite position that requires collaboration with multiple departments and service to clients and guests in the venue. The above statements are intended to describe the general nature and level of work being performed by this position. This is not an exhaustive list of all responsibilities, duties, and skills required. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed. ASM Global reserves the right to change or modify the team member's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require a team member to perform duties outside his/her normal description. PAY RATE: $19.50 HOURLY/PART-TIME EEO is The Law - click here for more informationopens a pdf file ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants that need reasonable accommodations to complete the application process may contact **************.

Job Description KassCon in Philadelphia, PA, US is seeking a Guest Services Representative to join our team. At KassCon, we pride ourselves on creating a warm and welcoming environment for all our guests. As a Guest Services Representative, you will be the first point of contact for visitors, assisting them with inquiries and ensuring their needs are met with a friendly and professional demeanor. Join our team and be part of a company that values customer satisfaction and team collaboration. With a competitive salary range of $14/hr. - $18/hr., this is an exciting opportunity to showcase your customer service skills and make a difference in the guest experience at KassCon. Apply now and be a part of our dedicated team! Compensation: $14 - $18 hourly Responsibilities: Greet guests, and open door(s) for residents, tenants, and guests. Answer the phone at the front desk. Accept packages (USPS, UPS, FED EX, dry cleaning, etc.), logging them in for residents and putting them in storage room. Distribution of packages to residents & ensuring signature for receipt. Assisting residents with the arrival of guests and deliveries. Maintaining a log of all building visitors. Respond to any alarms of the building including fire, intruder, HVAC, water, etc. if safe to do so. Contact 911 and request emergency assistance from police, fire, and emergency medical services as needed. Incident Reporting. Enforce Building policies and procedures. Contact elevator company for emergency response when needed. Contact building Superintendent or Maintenance if the need of building repair should arise. Report any building malfunctions that it becomes aware of or is advised of by any residents to management (i.e. Light bulb out, broken tiles, leaks, etc.). Challenge suspicious individuals and inform the authorities of suspicious incidents. Act as a deterrent to building violators. Implement/enforce building access control. Qualifications: 0-2 years of experience in customer service or hospitality industry Strong verbal and written communication skills Ability to work nights and weekends Experience as a receptionist is a plus US work authorization About Company In 2000, three friends looked at Philadelphia's rapidly expanding real estate market and saw that something was lacking; the existing cleaning industry could not meet the standards of the high-end commercial, retail, residential, and green building sectors. Together, they resolved to fill that niche and founded KassCon, a business dedicated to providing professional cleaning and exceptional concierge service to the sophisticated corporate customers moving into Center City's high-rise office complexes and condominiums.

is All About Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups. Who You Are: You have strong interpersonal skills, and are customer service orientated Have the ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required Must have knowledge of POS and strong computer skills, i.e. Google, MS Office, and adapt to changing technology Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision You Also Have: Ability to work a flexible schedule as per business needs & adheres to dependability standards Demonstrates attention to detail and keeps personal work space organized Ability to influence team to follow store policies & procedures to help in decision-making As The Returns Associate, You Will: Daily functions including but not limited to following: Opening/ Closing of digital return register Maintain a neat and organized environment Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports Ensure product is secured to standard Maintain integrity of product, by ensuring all .com returns are separated, organized and secure. Resolve customer issues both internal and external May also support other related Specialized Operations functions such as but no limited to: Cash Reconciliation, Gift Card Events, Jewelry Operations etc Collaboration between multi-work streams such as: Ensure when return is completed that the return printout is attached to each item Communicate with Merchandise Operations Team, Asset Protection team & Assistant General Manager of Operations Communication: Follow up on necessary reporting, and escalates potential issues for resolution Liaison between clients and store Ad hoc responsibilities as needed Your Life and Career at SFA: Be a part of a team of disruptors focused on stores and redefining the luxury experience. Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time Associates (including medical, vision and dental) An amazing Associate discount Salary and Other Compensation: The starting hourly rate for this position is between $17.05-21.32 per hour. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Thank you for your interest in SFA. We look forward to reviewing your application. SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Job Description The Guest Service Representative (GSR) embodies the property's commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. Benefits: Insurance (health, dental, vision, etc.) Paid time off (vacation, sick leave, holidays) 401K retirement plan DailyPay: Access your earned wages when needed. Special team member hotel rates for travel enthusiasts. Responsibilities: Check guests in and out of the property Handle guest inquiries and provide information about the local area Assist with resolving guest complaints and issues Process payments and maintain accurate records Collaborate with other team members to ensure guest satisfaction Requirements: Excellent customer service skills Strong communication and interpersonal abilities Attention to detail and problem-solving skills Ability to work in a fast-paced environment Previous experience in a customer-facing role is a plus Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job DescriptionRole: Pet Resort Guest Service Representative As a Pet Resort Guest Service Representative at K9 Resorts of Audubon, you are the face of our company. Your primary goal is to provide every client and their dog with a wow experience, making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one. Pet Resort Guest Service Representative Responsibilities: Follow all operational procedures as outlined in the K9 Resorts Operations Manual. Greet all customers entering the building. Perform check-in/check-out and reservation procedures in the POS system. Take custody of pets and ensure they are properly placed in the building. Answer telephone inquiries. Provide tours of the facility to potential customers when necessary. Feed and medicate all dogs. Provide personal playtimes for dogs when requested. Perform body checks to identify pre-existing conditions and/or injuries. Perform tasks as requested by management, including: Sanitation of the lobby, boarding, and daycare accommodations. Monitoring daycare. Bathing dogs. Pet Resort Guest Service Representative Qualifications: Ability to lift at least 20 lbs. High school diploma or equivalent required. Some weekend and holiday hours are required. Salesmanship personality and comfort. Outgoing, positive, and enthusiastic personality. Company Overview: K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement. We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility. Apply now! We look forward to meeting you!

Additional Information Evening Shift Job Number 25187068 Job Category Rooms & Guest Services Operations Location Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States, 19107VIEW ON MAP (***************************************************************************************************************************************************************** Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Benefits: * Competitive salary * Opportunity for advancement * Flexible schedule FASTSIGNS #123201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: * Be the initial contact with current as well as prospective customers in our FASTSIGNS Center * Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders * Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center * Work with customers in numerous ways such as email, telephone, in-person and at their place of business * Build long-lasting relationships by turning prospects into long term clients. * Prospect for new business and network for sales opportunities * Sell a unique, exciting product line that changes by the minute - completely based on customer needs and desires Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or counter sales experience preferred * High school diploma or equivalent * Outgoing, responsive, eager to learn and has the ability to build relationships * Great listening and organization skills * Ability to sit for long periods (4 hours or more) * Ability to view a computer screen for long periods (4 hours or more) * Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $19.00 - $23.00 per hour

Job DescriptionBenefits: Flexible schedule Free uniforms Paid time off Training & development We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. GUEST SERVICE AGENT / FRONT DESK AGENT DUTIES AND RESPONSIBILITIES: Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Coordinates all information between various departments to ensure an effective and timely solution to guests issues that arise. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Knows how to use front office equipment. Process guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's & currency exchange when applicable. Follows procedures for issuing and closing safe deposit boxes used by guests. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Uses proper telephone etiquette. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. Advise guest of any messages, mail, faxes, etc. received for them. Communicate services and amenities of the hotel to guests. Obtain proper identification for tax-exempt guests and attach the form to registration card. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. Attends department meetings. Reports any unusual occurrences or requests to the manager or assistant manager. Knows all safety and emergency procedures, Is aware of accident prevention policies. Maintains the cleanliness and neatness of the front desk area. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Perform other duties as requested by management. PREREQUISITES: Experience: Previous hotel-related experience desired. Physical: Requires typing, writing, standing in duration, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. Benefits: Employee discount Flexible schedule Paid time off Schedule: 8 hour shift Day shift Holidays Night shift Weekends as needed Education: High school or equivalent (Preferred)

Job description JOB TITLE: Front Desk Agent REPORTS TO: Front Desk Supervisor EXEMPT STATUS: Non-exempt =============================================== BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. ESSENTIAL FUNCTIONS: 1. Handle guest registration and room assignments, accommodating special requests whenever possible. (10%) 2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (10%) 3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%) 4. Resolve customer complaints; assist customers in all inquires in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (15%) 5. Cancel room reservations according to procedure. (5%) 6. Treat customers in a professional and courteous manner according to procedures. (5%) NON-ESSENTIAL FUNCTIONS: (5%) 1. Inventory guest room keys according to policy and request re-keying as necessary. 2. Assist with responsibilities and duties in the absence or heavy volume in the Job Types: Full-time, Part-time Pay: $15.05 - $17.00 per hour Schedule: 10 hour shift 4 hour shift 8 hour shift Day shift Evenings as needed Evening shift Holidays Morning shift Night shift Weekends as needed Experience: Hotel experience: 1 year (Preferred) Ability to Commute: Yardley, PA 19067 (Required) Work Location: In person

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

About Company: Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio. • Consistently surpassing the performance of competing properties. • A team of highly skilled, responsive managers and staff members. • Extensive expertise in operations, sales, and marketing. The owners of Gulph Creek Hotels are directly involved in daily operations and frequently visit properties to ensure optimal performance and support the success of our team members. About the Role: The Front Desk Agent serves as the primary point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in maintaining the hotel's reputation by delivering exceptional customer service and addressing guest inquiries promptly and professionally. The agent manages reservations, processes payments, and coordinates with other hotel departments to meet guest needs and resolve any issues. Additionally, the Front Desk Agent supports administrative tasks such as maintaining accurate records and handling communication channels. Ultimately, this position contributes significantly to guest satisfaction and the smooth operation of the hotel front desk. Minimum Qualifications: High school diploma or equivalent. Previous experience in a customer service or front desk role, preferably in the hospitality industry. Basic computer skills, including familiarity with property management systems and Microsoft Office. Strong communication skills, both verbal and written. Ability to work flexible hours, including weekends and holidays. Open Availability Preferred Qualifications: Experience working in a hotel or lodging environment. Knowledge of durable goods manufacturing industry terminology and processes. Proficiency in multiple languages. Certification in hospitality or customer service training. Familiarity with local area attractions and transportation options. FOSSE PMS System. Responsibilities: Greet and welcome guests upon arrival, providing a warm and professional first impression. Manage guest check-in and check-out processes efficiently using the hotel's property management system. Handle guest reservations, cancellations, and modifications accurately and promptly. Respond to guest inquiries and requests via phone, email, or in person, ensuring timely resolution. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and maintain room availability. Process payments, issue receipts, and maintain accurate financial records for all transactions. Maintain the cleanliness and organization of the front desk area and lobby. Assist with administrative duties such as filing, reporting, and inventory management as needed. Skills: The Front Desk Agent utilizes strong interpersonal and communication skills daily to engage with guests and provide exceptional service, ensuring their needs are met promptly and courteously. Organizational skills are essential for managing reservations, coordinating with various departments, and maintaining accurate records. Problem-solving abilities help the agent address guest concerns effectively and maintain a positive guest experience. Technical skills, including proficiency with property management software and basic office applications, enable efficient handling of check-in/check-out processes and financial transactions. Additionally, adaptability and multitasking skills are crucial for managing a dynamic front desk environment and responding to varying guest demands throughout the day.

City, State:Warren, New Jersey Title: Guest Service Agent FLSA: Non-Exempt Status: on-call. Reports to: Front Office Manager Pay Range: $18/hour Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment: Primarily indoor work within the hotel's front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule required, including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-12-16 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Job Title: Front Desk Department: Operations Reports to: Dental Practice Manager FLSA Status: Non-Exempt Compensation: Starting at $20 per hour, DOE Schedule: Monday through Thursday generally 8AM - 5PM, and Fridays 9AM to 2PM Smart Arches Dental Implant Centers have been created by doctors to improve the lives of the patients who entrust us with their care. We have taken the "corporate feel" that exists with big dental implant clinics and become hyper-focused on patient experience and care to drive our company. If you are passionate about helping people start over and strengthen their confidence, then Smart Arches Dental Implant Centers is a great place to call your home. Everyone involved wants to make a positive impact with the work and efforts we give-this is how we can truly make a difference. If this speaks to you, we look forward to hearing from you. Position Summary The Front Desk plays a vital role in creating a welcoming and professional environment for patients while ensuring the smooth operation of daily administrative tasks. This position serves as the first point of contact for patients, providing exceptional customer service, managing appointments, handling financial transactions, and maintaining accurate records. The ideal candidate will have strong communication and organizational skills, a patient-focused attitude, and the ability to multitask in a fast-paced healthcare setting. By proactively assisting patients with scheduling, paperwork, treatment plans, and payment options, the Front Desk helps ensure a seamless and positive experience for every patient. Duties and Responsibilities Acting as a patient concierge by building trust and providing exceptional customer service. Making welcome calls to new patients, answering initial questions, and setting expectations for their first visit. Greeting and checking in patients, assisting with new patient paperwork, and ensuring a smooth visit experience. Presenting and explaining treatment plans with out-of-pocket costs, including payment options like CareCredit. Managing financial transactions, processing payments, sending insurance claims, and balancing daily deposits. Scheduling and confirming appointments, handling patient paperwork, referrals, and appointment letters. Answering calls, following up with labs and vendors, and relaying important information to the team. Maintaining accurate records, alerting management to potential issues, and ensuring smooth office operations. Keeping the front desk area organized, tracking supplies, placing orders, and distributing mail, voicemails, faxes, and emails. Operating multi-line phones, scanning, faxing, and utilizing software for efficient record-keeping. Participating in meetings and training to stay informed and improve service. Performs miscellaneous job-related duties as assigned Qualifications and Expected Competencies Task and detail oriented Self-starter who works well as a part of a team Excellent written and verbal communication skills Flexible and a quick learner Great organizational skills, excellent customer service skills and high level of office aptitude High school diploma or GED required. Prior dental front office experience required. Physical/Mental Demands and Work Environment The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. The Company reserves the right to modify the based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Visit Philadelphia is hiring a Front Desk Agent Employment Structure $18.03/Hour Schedule Full-time, Weekly pay Responsibilities Organize, confirm, and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities, and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering them to the right department Communicate any emergency, lost item, or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Requirements A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details What We Offer Team-spirited coworkers Encouraging leadership Support to live a life of wellbeing and happiness Opportunities to serve and give back to the community Discounts on hotel rooms, gift shop items, food and beverage Recognition programs