Guest service representative jobs in Pewaukee, WI

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Hotel Front Desk / Guest Service Rep
Raymond Management Company 4.3
Guest service representative job in Milwaukee, WI
Guest Service Representative / Front Desk Starting Salary Range: $15.00-$16.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months. Employment Type: Part Time Application Deadline: August 12, 2025 Lee abajo para ver en español. Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We're looking for a Guest Service Representative to join our Front Desk team! We Offer: Team Culture: We work as a team and take pride in supporting each other every day Training and Growth: We provide on-the-job training and support career growth within the company Employee Recognition: We celebrate achievements and recognize the hard work of our team members Benefits for all Teammates: Paid vacation, sick, bereavement, & jury duty Holidays paid at time & ½ when worked Travel with hotel room discounts Teammate referral bonuses Paid time off to volunteer in your community Employee Assistance Program with mental health resources Additional Benefits for Full-Time Teammates: Affordable health, dental, & vision plans for you and your family Low-cost accident, critical illness, & hospital coverage Flexible spending plans options 401(k) retirement plans with company contribution What You'll Do: Serve as the first point of contact for our guests, creating a positive and welcoming experience. Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude. Handle guest requests, inquiries, and reservations with professionalism and attention to detail. Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations. Manage daily front desk duties, including payments, room assignments, and resolving any guest issues. We're Looking For: A friendly, positive attitude with strong customer service skills. Ability to multitask and work well in a fast-paced environment. Strong communication skills and a professional approach to solving guest concerns. Basic computer skills and the ability to stand for extended periods. Prior hotel or customer service experience is a plus, but we are happy to train the right candidate! Apply Today! At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and well being. Te apasiona la hospitalidad y asegurarte de que cada huésped se sienta bienvenido y atendido? Disfrutas trabajar en un entorno de equipo donde se valora la colaboración y el servicio al cliente? ¡Estamos buscando un Representante de Servicio al Cliente para unirse a nuestro equipo de Recepción! Lo que ofrecemos: Cultura de equipo: Trabajamos en equipo y nos apoyamos mutuamente cada día. Capacitación y crecimiento: Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa. Reconocimiento a los empleados: Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo. Beneficios para todos los empleados: Vacaciones pagadas, días por enfermedad, duelo y jurado Días festivos pagados a tiempo y medio cuando se trabajen Descuentos en habitaciones de hotel al viajar Bonos por referir nuevos empleados Tiempo libre pagado para hacer voluntariado en tu comunidad Programa de Asistencia al Empleado con recursos de salud mental Beneficios adicionales para empleados de tiempo completo: Planes de salud, dental y visión accesibless para ti y tu familia Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización Opciones de planes de gasto flexible Planes de jubilación 401(k) con contribución de la empresa Lo que harás: Ser el primer punto de contacto para nuestros huéspedes, creando una experiencia positiva y acogedora. Recibir y asistir a los huéspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable. Manejar solicitudes, consultas y reservaciones de los huéspedes con profesionalismo y atención al detalle. Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operación sin problemas. Gestionar las tareas diarias de recepción, incluyendo pagos, asignación de habitaciones y resolución de problemas. Lo que buscamos: Una actitud amigable y positiva con sólidas habilidades de servicio al cliente. Capacidad para realizar múltiples tareas y trabajar bien en un entorno rápido. Habilidades de comunicación y un enfoque profesional para resolver problemas de los huéspedes. Habilidades básicas de informática y capacidad para estar de pie por períodos prolongados. Experiencia previa en hotel o servicio al cliente es una ventaja, ¡pero estamos dispuestos a capacitar a la persona adecuada! ¡Aplica hoy! Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, ¡aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida. En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.
$15-16 hourly 60d+ ago
Guest Service Representative
First Hospitality Group Inc. 3.6
Guest service representative job in Pleasant Prairie, WI
What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
$25k-32k yearly est. 25d ago
Guest Service Representative
Janko Hospitality
Guest service representative job in Milwaukee, WI
Guest Services Representative Reports to: Front Office Supervisor Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS Competitive compensation package Full benefits package, including 401K with matching and paid time off from Day 1 Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide. JOB DESCRIPTION The Guest Services Representative (GSR) at Hyatt Place Milwaukee Downtown is responsible for providing world-class service to all guests. The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodations and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Interaction: Greet and assist guests during check-in to ensure satisfaction with assigned rooms. Check-Out Process: Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly. Cash Handling: Manage cash transactions and maintain accurate records. Reservations & Inquiries: Answer guest inquiries, take reservations, and promote hotel services to increase occupancy. Customer Service: Address guest concerns promptly and courteously, both in person and over the phone. Telephone Systems: Operate telephone systems, assist with internal calls, and schedule wake-up calls as needed. Shift Operations: Complete shift checklists to ensure thoroughness and accuracy in the daily tasks. Mail & Messages: Process incoming mail, messages, and faxes promptly and efficiently. Communication: Maintain communication through the front desk log book and inform incoming shifts of any issues that need attention. Market Services: Serve as a cashier and attend to market needs when required. Professional Appearance: Maintain a high standard of personal appearance and proper uniform within the department. Guest and Team Member Interaction: Greet guests, visitors, and team members in a courteous and friendly manner and assist them with any needs. Safety & Security: Be proficient in Safety and Security Policies and train all team members in these procedures. Incident Reports: Report any suspicious activity of guests, visitors, or staff and write up Guest Incident reports as needed. Compliance: Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations. Physical Requirements: Utilize computer keyboard, printer, phones, and basic office supplies; lifting supplies occasionally up to 50 lbs., and ability to stand and walk for long periods during the workday. Other Duties: Perform any other duties as assigned or requested by management. QUALIFICATIONS Education: High School Diploma, GED, or equivalent relevant work experience. Experience: Previous customer service or hotel experience required; Hilton experience is helpful. Skills: Friendly demeanor, excellent communication, and customer service skills. Strong organizational and prioritization abilities. Technical Skills: Prior computer experience using Windows-based software preferred. Physical Abilities: Ability to lift up to 50 lbs., stand, walk, reach, push, pull, twist, and bend as required throughout the workday.
$24k-32k yearly est. Auto-Apply 60d+ ago
Guest Service Representative
The Stella Hotel & Ballroom 3.9
Guest service representative job in Kenosha, WI
GUEST SERVICES REPRESENTATIVE $15.00 PER HOUR The Stella Hotel & Ballroom is looking for fun and outgoing people to work as part time Guest Services Representatives at our front desk. We offer flexible work schedules, and for those interested, cross-training in a variety of positions and the opportunity to learn the hotel industry. Stella team members are passionate about their work and also like to have fun! It's an “all hands-on deck” kind of environment to get our jobs done. Our company was also voted “Best Place To Work”. If you want to have fun, be valued, and make a difference, apply today! As a Guest Services Representative on our team, you will complete a variety of tasks which will include: Check hotel guests in and out. Makes reservations for guests. Provide information to guests on the hotel as well as the surrounding area. Keeps desk area stocked with necessary materials. Post charges and ensure overall proper payment. Other duties as assigned by management. The position is ideal for someone with the following experience and qualities: Good personality and positive interpersonal skills. Accuracy and attention to detail. Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay. Dependability and regular attendance. Previous customer service experience and/or sales experience. Ability to perform basic arithmetic, including the use of percentages. Why Work With Us at The Stella? Competitive pay starting at $15.00 per hour 401K+ Match (up to 6%) 9 1/2 Paid Holidays (When Worked) Employee Assistance Program Team Member Development & Training Culture Club Committee dedicated to making your employee experience great The Stella is owned and operated by Gorman & Company. Gorman is a trusted partner in the community, specializing in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings. Equal Opportunity Affirmative Action Employer
$15 hourly 60d+ ago
Front Desk Agent
Brookfield Ventures LLC 4.3
Guest service representative job in Brookfield, WI
Job DescriptionBenefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Front Desk Agent Holiday Inn Brookfield, WI Benefits / Perks Flexible Scheduling Career Advancement Opportunities within IHG-branded hotels Competitive Compensation Supportive Team Environment Training and Development Programs Job Summary Holiday Inn Brookfield, WI is seeking a friendly, professional, and service-driven Front Desk Agent to deliver the welcoming, guest-focused experience that aligns with IHG brand standards. In this role, you will support guests through all stages of their stayfrom check-in to check-outensuring each interaction reflects our commitment to comfort, consistency, and hospitality. You will register guests, process payments, assign rooms, issue key cards, and maintain accurate records in accordance with IHG procedures. Strong communication with housekeeping and maintenance teams is essential to ensure room readiness and timely resolution of guest needs. We are looking for a team member with excellent communication skills, a positive attitude, and the ability to remain calm and professional during busy or challenging situations. Your goal is to create a seamless and memorable guest experience consistent with IHG service expectations. Key Responsibilities Greet guests warmly and professionally in accordance with IHG service standards. Manage guest check-in and check-out using the hotels PMS system accurately and efficiently. Respond to guest inquiries by phone, email, and in person with clear, helpful information. Make and modify reservations while ensuring accuracy and adherence to brand procedures. Coordinate with housekeeping to confirm room readiness and communicate special guest requests. Maintain thorough knowledge of hotel amenities, local attractions, room types, and IHG Rewards Club benefits. Promote hotel amenities, upsell when appropriate, and ensure guest satisfaction throughout the stay. Resolve guest concerns promptly using a calm, guest-focused approach. Ensure compliance with IHG brand standards, health and safety protocols, and quality expectations. Complete shift reports, required paperwork, and cash handling responsibilities accurately. Qualifications Friendly, outgoing, and professional demeanor. Previous hotel or hospitality experience preferred but not required. Strong understanding of hospitality service standards; familiarity with IHG systems is a plus. Proficient in English; additional languages are beneficial. Strong computer and multitasking skills. Ability to resolve issues with a guest-first mindset. Ability to stand for extended periods and lift up to 30 lbs.
$27k-31k yearly est. 23d ago
Front Desk Agent (Brown Deer)
Bravo Hospitality Group
Guest service representative job in Milwaukee, WI
Job Details Four Points by Sheraton Milwaukee North Shore - Milwaukee, WI Full-Time/Part-Time None $16.00 - $17.00 Hourly None Any Entry LevelDescription Essential Job Functions: Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures. Complete guest check-ins and check-outs to Marriott's and Bravo's standards. Access all functions of the computer system. Ensure that current information on rates, packages and promotions is available at the Front Desk. Inspect, plan and ensure that all materials and equipment are in complete readiness for service. Monitor the hotel front entrance and resolve any congested situations. Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines. Maintain a neat and presentable front desk area. Monitor guest mail and ensure that it is processed according to procedures. Monitor and ensure that express check-outs are processed through the system. Observe guest reactions and confer frequently with staff to ensure guest satisfaction. Assist guests with reports of lost/stolen articles, following hotel policy. Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations. Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures. Ensure security of guest rooms. Associate is held accountable for all duties of this job and other duties as assigned. Qualifications Experience & Education: High school diploma or equivalent Prior hospitality experience preferred Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. Previous experience with Windows, Office, and similar property management system. Job Requirements: Must be a United States citizen or possess a valid work permit Must have excellent phone etiquette Must be able to read, write and speak English Must have strong computer skills Must have strong working knowledge of Microsoft Office programs Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must be highly detailed orientated Must be able to work in a fast paced environment Must have excellent listening skills Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it. Possess strong leadership, motivational, organizational and verbal communication skills. Working Conditions: Must be able to stand on feet throughout the shift, with intermittent periods of walking Must be able to occasionally lift, carry, push & pull up to 30 lbs with assistance Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat) Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat). Job Types: Full-time, Part-time
$16-17 hourly 60d+ ago
Front Desk Agent
Springhill Suites Wauwatosa, 10411 W Watertown Plank Rd
Guest service representative job in Milwaukee, WI
Job Description Front Desk Agent "Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details Job Type: Part-time Pay: $15.5 - $16.25 per hour Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends Job Overview The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Key Responsibilities Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems. Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols. Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses. Professional Relations: Maintain the company's professional reputation by providing superior customer service. Assist and support area personnel as needed. Coordinate with the Accounting Department regarding customer credit status. Keep management informed of area activities and significant problems. Effective working relations with company personnel. Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. Perform any other tasks/duties as assigned by the manager/ supervisor. Qualifications Education/Certification: High school graduate or equivalent. Experience: Customer service and data entry experience preferred. Skills/Abilities: Excellent communication and public relations skills. Well organized and attentive to detail. Willingness to assist others. Strong typing abilities and proficiency with PC, calculator, and office equipment. Benefits Employee hotel room discount Holiday pay Paid training Professional development assistance WHY YOU'LL LOVE WORKING WITH US: Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild! Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day. Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities. Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead. Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. If you're still with us, there's only one thing left to do: Apply now and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at SpringHill Suites Wauwatosa: SpringHill Suites Wauwatosa is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
$15.5-16.3 hourly 2d ago
Guest Services Travel Agent
Vacation Advertiser 4.4
Guest service representative job in Milwaukee, WI
Guest Services Representative Do you love helping people plan unforgettable vacations? Vacation Advertiser is looking for enthusiastic and service-driven Guest Services Travel Agents to join our team! Key Responsibilities: Assist clients with travel inquiries, bookings, and itinerary changes Deliver exceptional support through phone, email, and chat communication Offer destination recommendations and travel tips Ensure smooth, enjoyable travel experiences for every client What We're Looking For: Strong customer service and communication skills Organized, friendly, and detail-oriented mindset Ability to resolve issues efficiently and professionally Experience in travel, hospitality, or customer service is a plus Comfortable using computers and digital platforms Benefits: Flexible scheduling to support a healthy work-life balance Access to industry training and ongoing professional development Special travel discounts and perks for personal use Opportunity to grow within the travel industry If you're ready to build a rewarding career while helping others explore the world, we want to hear from you. Apply today and start your journey with Vacation Advertiser!
$26k-30k yearly est. Auto-Apply 60d+ ago
Guest Service Agent
Wauwatosa Milwaukee Homewood Suites
Guest service representative job in Milwaukee, WI
Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better
$24k-30k yearly est. 28d ago
Front Desk Agent
Rebel Hotel Company
Guest service representative job in Milwaukee, WI
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
$26k-32k yearly est. 60d+ ago
Front Desk Agent
Ema Mke Hotel Operator
Guest service representative job in Milwaukee, WI
Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive Wage Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company
$26k-32k yearly est. 60d+ ago
Full-time Night Auditor
Aileron 3.9
Guest service representative job in Brookfield, WI
The Hampton Inn Brookfield/Milwaukee is looking for a full-time, Night Auditor to provide overnight guests excellent customer service while performing nightly balancing duties. The Job A typical shift for a Night Auditor starts in the late evening and goes through the early morning. You will be performing routine balancing duties, daily paperwork, and shift reports related to the hotel's business transactions. Job Duties Include: Perform nightly balancing duties Process daily paperwork Complete shift reports Provide guests with excellent service throughout the night Occasionally tidy up the lobby and take out the trash What would make me successful in this role? Affinity for working independently Ability to work in a fast-paced environment Attention to detail Availability to work a flexible schedule: weekends, and holidays Benefits Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days Company-Paid Life and AD&D Insurance and Long-term Disability Flexible Spending/Dependent Care Account Short-term Disability & Accident plans Employee Assistance Program 401(k) Retirement Plan with company match Paid Vacation - up to 10 days per year Paid Sick time - up to 5 days per year 7 paid Holidays per year Referral Program - Earn $500 for referring someone Employee Recognition Program - earn gift cards Employee discounts On-Demand Pay - Access to earned wages before your regular paycheck Hilton employee Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel operated restaurants About Us The Hampton Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! Our Brookfield home is off I-94, within five minutes of Ascension Hospital, Priedeman Business Center, and local dining. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Requirements Required Skills & Experience Attention to detail Hotel experience preferred Night Audit experience preferred Ability to work weekends and holidays Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Description $17.00/hour
$25k-31k yearly est. 60d+ ago
Hotel Front Desk Agent
5601 Lovers Lane Hotel
Guest service representative job in Johnson Creek, WI
Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company
$26k-32k yearly est. 60d+ ago
Front Desk Agent
Atira Hotels
Guest service representative job in Wauwatosa, WI
"Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details Job Type: Part-time Pay: $15.5 - $16.25 per hour Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends Job Overview The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Key Responsibilities Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems. Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols. Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses. Professional Relations: Maintain the company's professional reputation by providing superior customer service. Assist and support area personnel as needed. Coordinate with the Accounting Department regarding customer credit status. Keep management informed of area activities and significant problems. Effective working relations with company personnel. Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. Perform any other tasks/duties as assigned by the manager/ supervisor. Qualifications Education/Certification: High school graduate or equivalent. Experience: Customer service and data entry experience preferred. Skills/Abilities: Excellent communication and public relations skills. Well organized and attentive to detail. Willingness to assist others. Strong typing abilities and proficiency with PC, calculator, and office equipment. Benefits Employee hotel room discount Holiday pay Paid training Professional development assistance WHY YOU'LL LOVE WORKING WITH US: Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild! Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day. Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities. Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead. Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. If you're still with us, there's only one thing left to do: Apply now and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at SpringHill Suites Wauwatosa: SpringHill Suites Wauwatosa is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
$15.5-16.3 hourly Auto-Apply 2d ago
Front Desk
Oak Creek 3.7
Guest service representative job in Oak Creek, WI
Department: Operations Reports To: Operations Manager Status: Non-Exempt The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers, answering the phone, and assisting members in any way possible to ensure they have a great experience in our facility. ESSENTIAL DUTIES AND RESPONSIBILITIES • Welcomes, greets, and checks in all members and guests by using their first names • Represents the company in a positive way by creating the initial “first and lasting impression” • Responsible for keeping the Front Desk area clean, neat, and orderly • Performs opening and closing procedures for the club when assigned those shifts • Manages the cash in the drawer and reconciliation duties each and every shift • Answers and directs all incoming phone calls • Fixes and addresses all member complaints and concerns by informing the Operations Manager • Introduces and sells products or services • Attends all monthly department meetings and required training events • Guarantees a clean environment by performing janitorial duties Cleans bathrooms, locker rooms, gym equipment, and all other public areas within the gym Demonstrates and promotes a strong commitment to provide the highest level of cleanliness Ensures that locker room and bathroom amenities are fully stocked at all times Responsible for the removal of all garbage on a daily bases Vacuums, sweeps, and mop floors as needed Maintains restroom and locker rooms by sanitizing the showers, toilets, urinals, sinks, and counters regularly Signs off on all task checklists or sheets to show work is completed Reports any out of stock items ensures all paper towel holders and sanitizer bottles are full out on the workout floor • Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, texting or any other activities that are not work-related • Wears company assigned uniform shirt and name tag • Supports all company initiatives, contests and events • Ensures that guest waivers and proper procedures are followed for all guests entering the club • Other duties many be assigned REQUIRED KNOWLEDGE, SKILLS AND ABILITIES • Must be highly motivated and energetic with excellent communication and interpersonal skills • Has the ability to initiate conversations with guests and members • Organizational skills to keep the gym tidy and neat • Observant and detailed orientated while staying attentive to current surroundings • Maintains and understands club procedures and operations • Capable of multitasking, working independently and must possess time management skills • Must be a team player, and be willing to cover or trade shifts when necessary • Able to work required days, evenings, weekends and Holidays as needed REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE • CPR/AED & First Aid certifications (must be obtained within 90 days of hire) • Must attend the Company's “I am Brand” Workshop within 90 days of hire • Must attend the Company's “SLII” Workshop within 90 days of hire • View HR Training Video upon completion of new hire paperwork
$28k-33k yearly est. 60d+ ago
Guest Service Agent
Wauwatosa Milwaukee Homewood Suites By Hilton
Guest service representative job in Milwaukee, WI
Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better
$24k-30k yearly est. 18d ago
Full-time Night Auditor
Aileron Management LLC 3.9
Guest service representative job in Brookfield, WI
Description: The Hampton Inn Brookfield/Milwaukee is looking for a full-time, Night Auditor to provide overnight guests excellent customer service while performing nightly balancing duties. The Job A typical shift for a Night Auditor starts in the late evening and goes through the early morning. You will be performing routine balancing duties, daily paperwork, and shift reports related to the hotel's business transactions. Job Duties Include: Perform nightly balancing duties Process daily paperwork Complete shift reports Provide guests with excellent service throughout the night Occasionally tidy up the lobby and take out the trash What would make me successful in this role? Affinity for working independently Ability to work in a fast-paced environment Attention to detail Availability to work a flexible schedule: weekends, and holidays Benefits Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days Company-Paid Life and AD&D Insurance and Long-term Disability Flexible Spending/Dependent Care Account Short-term Disability & Accident plans Employee Assistance Program 401(k) Retirement Plan with company match Paid Vacation - up to 10 days per year Paid Sick time - up to 5 days per year 7 paid Holidays per year Referral Program - Earn $500 for referring someone Employee Recognition Program - earn gift cards Employee discounts On-Demand Pay - Access to earned wages before your regular paycheck Hilton employee Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel operated restaurants About Us The Hampton Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! Our Brookfield home is off I-94, within five minutes of Ascension Hospital, Priedeman Business Center, and local dining. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Requirements: Required Skills & Experience Attention to detail Hotel experience preferred Night Audit experience preferred Ability to work weekends and holidays Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$25k-31k yearly est. 5d ago
Front Desk Agent
First Hospitality Group Inc. 3.6
Guest service representative job in Fontana-on-Geneva Lake, WI
JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: Front Desk Agents are a major part of the "personality" of the Abbey Resort and give help in both the initial and final impressions that the guests have of the Resort. Front Desk Agents are expected to be attentive to our Guests' needs, making them feel welcomed, comfortable, important, and relaxed in a very formal manner. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school diploma or equivalent experience/training Ability to accomplish necessary tasks on a computer. Ability to effectively communicate in the English language Basic understanding of PMS systems, Microsoft (Word/Excel/Outlook) Ability to handle guest related issues and recover guests when necessary Strong multi-tasking skills ESSENTIAL FUNCTIONS: All room clerk functions, i.e. the friendly and efficient checking in and out of guests All cashier functions to include accurate postings of charges to individuals and groups, and maintenance of cash receipts and hotel banks Reserving functions including entering and updating group files Concierge functions (instructing guest on local entertainment, ect.) Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources Maintain a good working relationship with all Departments Monitoring, selling, and posting items from the gift shop when they are closed Enthusiastically collecting guest feedback Answering all guest calls that are external or internal at the front desk Working with housekeeping on guest room needs Making reservations for guests as walk ins or future reservations Selling gift cards to guests Monitors guest text messaging system throughout the day and responds accordingly to guest concerns and questions Performs follow ups with guests when a request order is completed by other departments. MARGINAL FUNCTIONS: Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds Required to perform other tasks and duties as assigned Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours ENVIRONMENT: Well lit, temperature controlled, indoor lobby setting. Standing behind a high desk on hard surface flooring. We are an Equal Opportunity Employer M/F/D/V
$27k-32k yearly est. 29d ago
Night Auditor
Janko Hospitality
Guest service representative job in Milwaukee, WI
Night Auditor Reports to: Front Office Supervisor Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS Competitive compensation package Full benefits package, including 401K with matching and paid time off from Day 1 Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide. JOB DESCRIPTION Join our team as a Night Auditor at Hyatt Place Milwaukee Downtown. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment. ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Services: Check in and check out guests with a focus on accuracy and customer service. Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate. Audit and Reconciliation: Reconcile guest service agents' paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor. Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms. Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly. System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management. Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information. Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management. Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment. Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties. Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs. Work Environment: The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays. Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed. QUALIFICATIONS Experience: At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred. Communication Skills: Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees. Mathematical Skills: Ability to calculate amounts and apply basic addition, subtraction, and multiplication. Analytical Skills: Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes. Flexibility: Must be flexible with scheduling to accommodate business needs.
$27k-33k yearly est. Auto-Apply 60d+ ago
Night Auditor (Overnight Position)
Ema Mke Hotel Operator
Guest service representative job in Milwaukee, WI
Introduction: We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company
$27k-33k yearly est. 60d+ ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Pewaukee, WI?

The average guest service representative in Pewaukee, WI earns between $22,000 and $36,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Pewaukee, WI

$28,000

$22,00010%

$28,000Median

$36,00090%

What are the biggest employers of Guest Service Representatives in Pewaukee, WI?

The biggest employers of Guest Service Representatives in Pewaukee, WI are:

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Guest service representative jobs in Pewaukee, WI

Hotel Front Desk / Guest Service Rep