Guest service representative jobs in The Villages, FL

Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team? Then you might be our next Guest Services Representative! Our GSR is responsible for assisting guests at check-in and check-out, answering and processing phone calls, plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies, and procedures. Reports to: General Manager (GM) and/or Senior Guest Services Representative Primary Job Duties Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner. Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation. Compute bill, collect payment and make change for guests. Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business. Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings. Maintain proficiency in all location computer and software systems. Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Run reports of room availability/inventory management and guest accounts and post payments to guest folios. Perform bookkeeping activities including running reports and posting payments to guest folios. Respond to guest comments or complaints, referring customers to GM as necessary. Contact housekeeping or maintenance staff when guests report problems. Know the property's emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service. Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit. Work in laundry room area loading and unloading washers and dryers and folding linens. Wear appropriate attire per the dress code. Notify GM or Maintenance Support of any needed repairs. May serve as Manager-on-Duty in GM and AGM absence. May be asked to stay on site in the event of a catastrophe. Other duties as assigned. Essential Skills Integrity - display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility. Adaptability and flexibility - display the capability to adapt to new, different and changing requirements. Accuracy - ensure accuracy in all tasks performed. Communication - convey information clearly. Dependability and reliability - display responsible behavior at work in attendance and punctuality, attention to details, following directions and fulfilling obligations. Interpersonal Skills - display the skills to work effectively with others. Professionalism - maintain a professional presence by demonstrating self-control, a professional demeanor and a positive attitude. Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. Exposure to hazardous chemicals, odors, dirt and dust as well as adverse weather. Experience and Requirements 1 year hospitality experience preferred. Work Authorization required. Flexible schedule required. Evenings, weekends and holidays may be required. What We Offer Health and Dental Insurance for Full Time Associates 401(k) with Employer Match for all Associates Paid time off for ALL Associates per Associate Guide Six company paid holidays for Full Time Associates Time and half for hours worked on designated holidays for all Associates. Employee Assistance Program for Associates and household members Employee Discount Program Employee Hotel Guest Room Program Employee Referral Program

Job Description At Jacuzzi Group, we're not just about creating luxury home products; we're about enhancing the lives of our customers through unparalleled service and support. As a Customer Service Representative, you'll be the heartbeat of our organization, connecting directly with customers (Consumers) to ensure they have the best experience possible with our products. Your contributions will help us maintain our reputation as the premier manufacturer of home wellness solutions. Responsibilities of a Customer Service Representative: Business to Consumer Customer Service - responding to the needs of our consumers in a timely manner. Professionally handles high volume of incoming requests, via phone and email, from customers (consumers) and ensure that any issues are resolved both promptly and thoroughly. Provide technical assistance in the form of troubleshooting the product via phone and email to resolve any issues the Customer is experiencing. Technical training is provided to Customer Service Representative. Process and verify the accuracy of customer orders by utilizing our internal CRM systems and customer purchase orders. Thoroughly and efficiently gather customer information, access and fulfill customer needs, and educate the customer where applicable. Continuously evaluate and identify opportunities to drive process improvements that positively impacts the customer's experience. Initiate required action for response to customer care requests for order changes, including the maintenance of orders. Collaborating with various internal departments to ensure that they fulfill all customer requests. Resolving complaints and keeping track of all processes that pertain to the customers desires. Contribute to the development and maintenance of standards, policies, and procedures regarding customer service. Provides back-up support to other group members in the performance of job duties as required. Other duties as assigned. Monday- Friday, 8:30am - 5:00pm EST On Site in Lake Mary, FL Compensation is $18.00/hr Requirements What We're Looking For: A genuine passion for customer service with 1-3 years of experience. Bilingual- Spanish & English preferred. Proficiency in handling multiple software applications simultaneously. Natural communication skills to connect with people at all levels - from customers to colleagues. A reliable team player who thrives in a dynamic environment and adapts to changes with ease. Detail-oriented with a flair for following up and ensuring problems are resolved. In-Office only. Benefits Health, Dental, and Vision plans 401k program with matching Paid vacation and holidays Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources

At Riverwalk Animal Hospital, we combine state-of-the-art medicine with the comforting, small town atmosphere. Our mission is to deliver exceptional veterinary care in a welcoming environment. Committed to personalized attention, we prioritize the unique needs of each pet. Our focus is on open communication, integrity, and compassion, all while staying up to date with the most recent research and developments in veterinary medicine. Here we encompass a supportive environment for our staff, building each other up and showing our appreciation for everyone's contributions. Weekly meetings are held to keep the staff aligned; as well as offering continuing education and team building exercises. We value every member of our team and acknowledge that our success is a joint effort! Riverwalk is dedicated to providing a seamless blend of wellness and animal urgent care services. Our doors are open seven days a week, with extended hours and walk-in availability. To learn more about us view our website: Riverwalk Animal Hospital Job Description Job duties include, but are not limited to: Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes. Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases. Whether you're looking to just be a master of your role or trying to grow into that next career move, you'll have opportunities through a variety of virtual and hands on, interactive training and continuing development. Qualifications We're looking for: * Experienced Receptionist with a minimum of 1-year veterinary experience required. * Compassionate and calm team player. * Ability to multi-task. * Superior customer service and communication skills. * Highly organized and possess computer skills. * Self-starter with the desire to continue to advance your knowledge and skillset. Additional Information Pay Range: $17 - $19/hr depending on experience level We offer our staff: * Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) * Employee Assistance Program * Paid Vacation and Sick Time for ALL Employees * Paid Bereavement Program * Paid Parental Leave Program * Competitive Compensation * Continuing Education Allowance (applies to licensed/registered/certified roles) * Tuition Assistance Program * Access to a CVA/CVT/CVPM Partnership through Penn Foster * Career Development Opportunities * Referral Bonus Program for most positions! * Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) * Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. * Note - some benefits may only be available to or vary slightly for full time employment status vs part time status. For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit ************************************************************

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Hilton Orlando Lake Buena Vista, is looking to welcome a Part time Guest Service Agent to join the team! Magical memories begin here, at Hilton Orlando Lake Buena Vista. As an Official Walt Disney World Hotel, guests have access to exclusive Disney benefits including being directly connected to Disney Springs via Pedestrian Skybridge. With 6 on-site dining options, 24-hour arcade and 2 heated pools, your next Orlando getaway is sure to be memorable! Ideal candidate will have previous hotel guest service experience, open availability, customer service and cash handling experience, looking for a career where they can grow and a passion for providing a memorable experience for our guests Pay Rate: $18.45 per hour plus monthly sales incentives! Schedule: candidates should be available to work both AM and PM shifts between the hours of 6 am and 1:30am any day of the week/weekends/holidays The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: * Access to your pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental Health Resources * Best-in-Class Paid Time Off (PTO) * Go Hilton travel discount program * Supportive parental leave * Matching 401(k) * Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount * Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Guest Service Agent, you would be responsible for assisting in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Assist other Guest Service Agents and Front Office leadership with the checking in and checking out of guests. * Respond to guest inquiries and in a timely, friendly and efficient manner * Provide driving and/or walking directions to guests to local destinations * Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions * Assist fellow team members and other departments wherever necessary to maintain positive working relationships * Provide or obtain accurate information What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Customer Service Representative- Holler Classic Family of Dealerships Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 11 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart Be Happy brand promises include Our Best Price First, Pure and Simple and Commission-Free Sales. Holler and Classic Family Collection of Dealerships is adding to our Team resulting in an immediate need for a strong candidate to fill a position in our Business Development Center. The ideal candidate will be a self-starter with great communication and customer service skills. They must be able to engage the customer on the phone and speak clearly and concisely. Must be detailed oriented and is responsible for answering all inbound calls and booking appointments based on maintenance schedule or issues per individual brand s requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities include the following: Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly Check for recalls and parts availability on every call Responsible for obtaining customer data prior to arrival as well as refer to each customer s service history to see if they have missed a service Maintaining comprehensive and up to date knowledge of products Make outbound calls for service reminders, safety recalls, and other recommendations. Follows all company policies and procedures Provide exceptional customer service by treating guests with courtesy and respect. Other duties may be assigned. Minimum Qualifications: Excellent oral and written communication skills Strong computer skills, with the ability to manage multiple applications at once Strong organizational and multi-tasking skills Professional demeanor and appearance Prior customer service experience a plus Ability to learn and operate various computer programs. Ability to work a flexible schedule including evenings, weekends and holidays Reliable Transportation Valid driver s license with acceptable driving record Acceptable background and drug screening Being bilingual (English/Spanish) is a plus, not a requirement Supervisory Responsibilities: None Job Type: Full-Time Pay Starting at $15.00/hr Monthly Bonus Full Time Benefits: 401(k) & 401(k) Matching Employee Assistance Program Health Insurance Dental Insurance Vison Insurance Life Insurance Flexible Spending Account Paid Time Off After 6 months Referral Program Associate Discount Program Schedule: Ability to work a flexible schedule Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process. ********************************************************************************************

The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer's expectations by assessing our customer's needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services. - Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate. - Enroll new customers to Patient Services. - Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met. - Complete various special projects as required **Requirements:** - Previous work experience in Specialty Pharmacy or Customer Service - Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills - Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting - Strong ability to multi-task and strong time management skills - Ability to function in a high-volume, fast-paced environment - Dependable and strong work ethic - Ability to accept and implement feedback and coaching **Specific type of experience preferred:** - Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience - Experience working in a health care/pharmaceutical industry environment - Understanding of challenges associated with patients' medical condition Important Skills: Accustomed to working in high call volume environment. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. *$16.50/hour *Open Availability Preferred* Key Responsibilities You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay. Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. You will report to the Front Office Manager or Front Office Supervisor. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations. Education & Experience Hotel experience is always a plus! Applicants should have: A combination of education and experience. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Description Front Desk Agent Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Family: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Van Driver associates when needed. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES & RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

Job Description Cabot Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. Cabot Citrus Farms Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future. Position Overview As a Front Desk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check-in and check-out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining the Cabot's high standards of hospitality. Key Responsibilities Tending to guests' complaints and questions and providing exceptional customer service. Provide information about the resort, its amenities, and the local area. Explain resort policies and procedures to guests. Assist with activities including bookings, appointments, phone calls, and emails. Coordinate with the reservations and golf teams to handle overbooking situations. Verifying that accurate room status information is maintained and effectively communicated. Communicate guest preferences and special occasions to relevant departments. Resolving guest problems quickly, efficiently, and courteously. Following all cash-handling, check-cashing, and credit policies. Upholding the resort's commitment to hospitality. Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Reviewing daily front office work and activity reports generated by Night Audit. Reviewing Front office logbook and Guest feedback forms daily. Ensuring that the front desk and reception area are kept clean and organized. Contribute to pre-opening responsibilities, including other duties as assigned. Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts and weekends. Qualifications Minimum 1 year of Front desk experience; preferably at a high-end resort. High school or equivalent education required - University degree or College diploma in Hospitality Management, an asset. Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment. Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills. Excellent ability to communicate, concisely, and openly in all interactions (verbal and written). Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. Demonstrated ability to work with maximum accuracy, efficiency, and high attention to detail. Focus attention on guest needs, remaining calm and courteous always. Florida Driver's License or ability to obtain one. Work flexible hours - weekends, evenings, and overtime as required. Proficiency with front desk systems and Microsoft Office Suite. Excels in a team environment. Working Conditions Working in an outdoor environment (i.e.: sun, wind, rain) Ascending and descending stairs and ramps. Must be able to stand and exert well-paced mobility for extended periods. Required to sit and stoop, kneel, or crouch, as well as stretch to fulfill cleaning tasks. Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions. Capability to lift and carry up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies. Benefits We offer a comprehensive benefits package, including: Health, Dental, and Vision Insurance 401(k) 10 Paid Vacation Days 5 Paid Sick Days 14 Company Holidays Maternity and Paternity Leave Complimentary Staff Lunch Early Earned Wage Access Golf Privileges Employee Discount Program And much more! Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that! If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property! Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

Cabot Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. Cabot Citrus Farms Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future. Position Overview As a Front Desk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check-in and check-out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining the Cabot's high standards of hospitality. Key Responsibilities Tending to guests' complaints and questions and providing exceptional customer service. Provide information about the resort, its amenities, and the local area. Explain resort policies and procedures to guests. Assist with activities including bookings, appointments, phone calls, and emails. Coordinate with the reservations and golf teams to handle overbooking situations. Verifying that accurate room status information is maintained and effectively communicated. Communicate guest preferences and special occasions to relevant departments. Resolving guest problems quickly, efficiently, and courteously. Following all cash-handling, check-cashing, and credit policies. Upholding the resort's commitment to hospitality. Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Reviewing daily front office work and activity reports generated by Night Audit. Reviewing Front office logbook and Guest feedback forms daily. Ensuring that the front desk and reception area are kept clean and organized. Contribute to pre-opening responsibilities, including other duties as assigned. Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts and weekends. Qualifications Minimum 1 year of Front desk experience; preferably at a high-end resort. High school or equivalent education required - University degree or College diploma in Hospitality Management, an asset. Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment. Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills. Excellent ability to communicate, concisely, and openly in all interactions (verbal and written). Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. Demonstrated ability to work with maximum accuracy, efficiency, and high attention to detail. Focus attention on guest needs, remaining calm and courteous always. Florida Driver's License or ability to obtain one. Work flexible hours - weekends, evenings, and overtime as required. Proficiency with front desk systems and Microsoft Office Suite. Excels in a team environment. Working Conditions Working in an outdoor environment (i.e.: sun, wind, rain) Ascending and descending stairs and ramps. Must be able to stand and exert well-paced mobility for extended periods. Required to sit and stoop, kneel, or crouch, as well as stretch to fulfill cleaning tasks. Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions. Capability to lift and carry up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies. Benefits We offer a comprehensive benefits package, including: Health, Dental, and Vision Insurance 401(k) 10 Paid Vacation Days 5 Paid Sick Days 14 Company Holidays Maternity and Paternity Leave Complimentary Staff Lunch Early Earned Wage Access Golf Privileges Employee Discount Program And much more! Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that! If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property! Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

Come join our amazing Team at Aqua Sol, a Hilton Vacation Club. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today Responsibilities: Assist with Front Office duties and is the overnight guest service agent. Follows proper audit procedures to balance daily revenue and expense transactions Identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence. Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation Reconciles all charges to the general ledger and prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business. Responsible for accurate management of cash funds and daily shift deposits and compiles daily revenue reports and files work accordingly. Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner. Assists with other departmental duties as stated by leadership. Key Skills and experience: High School diploma/GED 1 year Auditing experience 1 year of Front Desk experience Previous experience with cash handling Anticipates customer needs and thinks about how work impacts them. Builds confidence in self and others with honest and dependable interactions. Must be adaptable to working on weekends as well as holidays. Extraordinary People, Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Key Skills and experience: High School diploma/GED 1 year Auditing experience 1 year of Front Desk experience Previous experience with cash handling Anticipates customer needs and thinks about how work impacts them. Builds confidence in self and others with honest and dependable interactions. Must be adaptable to working on weekends as well as holidays. Responsibilities: Assist with Front Office duties and is the overnight guest service agent. Follows proper audit procedures to balance daily revenue and expense transactions Identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence. Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation Reconciles all charges to the general ledger and prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business. Responsible for accurate management of cash funds and daily shift deposits and compiles daily revenue reports and files work accordingly. Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner. Assists with other departmental duties as stated by leadership.

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the ability to communicate effectively with both staff and members. Basic understanding of accounting principles, cash processing procedures and computer skills required. Gold's Gym will continue to change lives by helping people reach their individual potential. Join the team in getting us where we need to go and you'll see no limit to your career potential. Current CPR Certification is required. Apply Today! What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness. We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative. If this feels like you, we can't wait to get your application!

$500 Sign on BONUS* Under direct and indirect supervision, the Front Desk Coordinator will answer inquiries and obtain information for general public, patients, visitors, and other interested parties. This role will provide information to callers and perform routine clerical and administrative functions such as answering phone calls, scheduling and confirming appointments, organizing and maintaining electronic files, presenting cases, track and balance, credit transactions, and other basic financial support functions. · Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. · Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. · Learn to operate new office technologies as they are developed and implemented. · Collect, sort, distribute, and prepare mail, messages and courier deliveries. · Input data into computer. · Provide information about the practice, such as location of offices, employees within the organization, or services provided. · Transmit information or documents to patients using computer, mail or fax. · Balance credit transactions and provide basic financial clerical support duties. · Present cases to patients. · Must always represent the practice in a professional, pleasant, and cooperative manner. · Maintain regular attendance and adhere to assigned work schedule and office policies. · Must be able to comfortably and efficiently handle multiple deadlines and task assignments. · Must be able to work both independently and cooperatively in team settings. · Other duties and tasks, as assigned periodically. Benefits: - Employee discount - Health insurance - On-the-job training - Retirement plan - Uniform allowance - Vision insurance Healthcare setting: Dental office Schedule: 8 hour shift, Monday to Friday, No weekends. Education: High school or equivalent (Preferred) Languages: English, Spanish (bilingual preferred) Experience: Customer service: 1 year (Preferred) Dental terminology: 1 year (Required) Computer skills: 1 year (Preferred) *Sign on bonus is paid after completion of 90 days working probationary period.

Night Auditor Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Be able to work independently and serve as key role for overnight hotel support Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Balance the day's business in a neat, orderly, and timely fashion Be able to work all night, and also be available for other shifts at front desk when necessary Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems Can complete all tasks described on the relevant shift check list Check credit of guest accounts daily and follow up if action is required Must have knowledge of surrounding area Keep cash drawer secure and in balance throughout the shift Sell and upsell rooms to walk-in guests and phone reservations Have general knowledge of housekeeping Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to work over night independently Must be able to handle pressure situations appropriately Have finger dexterity for operating equipment such as computer PMS Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write effectively to communicate shift and guest needs Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs

Job Description Customer Service Representative- Holler Classic Family of Dealerships Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 11 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart - Be Happy brand promises include Our Best Price First, Pure and Simple and Commission-Free Sales. Holler and Classic Family Collection of Dealerships is adding to our Team resulting in an immediate need for a strong candidate to fill a position in our Business Development Center. The ideal candidate will be a self-starter with great communication and customer service skills. They must be able to engage the customer on the phone and speak clearly and concisely. Must be detailed oriented and is responsible for answering all inbound calls and booking appointments based on maintenance schedule or issues per individual brand's requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities include the following: Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly Check for recalls and parts availability on every call Responsible for obtaining customer data prior to arrival as well as refer to each customer's service history to see if they have missed a service Maintaining comprehensive and up to date knowledge of products Make outbound calls for service reminders, safety recalls, and other recommendations. Follows all company policies and procedures Provide exceptional customer service by treating guests with courtesy and respect. Other duties may be assigned. Minimum Qualifications: Excellent oral and written communication skills Strong computer skills, with the ability to manage multiple applications at once Strong organizational and multi-tasking skills Professional demeanor and appearance Prior customer service experience a plus Ability to learn and operate various computer programs. Ability to work a flexible schedule including evenings, weekends and holidays Reliable Transportation Valid driver's license with acceptable driving record Acceptable background and drug screening Being bilingual (English/Spanish) is a plus, not a requirement Supervisory Responsibilities: None Job Type: Full-Time Pay Starting at $15.00/hr Monthly Bonus Full Time Benefits: 401(k) & 401(k) Matching Employee Assistance Program Health Insurance Dental Insurance Vison Insurance Life Insurance Flexible Spending Account Paid Time Off After 6 months Referral Program Associate Discount Program Schedule: Ability to work a flexible schedule Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process. ********************************************************************************************

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. DUTIES & RESPONSIBILITIES Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with company standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to company's standards. Maintain Front Office computer system operation according to company standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the security guards are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to company's standards. Maintain proper record keeping (i.e. log books etc.) to company's standards. Be familiar with all company's policies and procedures. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed. Train any new Night Auditors as requested by management. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening lobby area (property specific) Handle items for Lost and Found according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required Attend meetings as required by management. Perform any other duties as requested by the General Manager or any other member of management.