Guest service representative jobs in Worcester, MA

Why us? At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest's story is unique, and so is the way we serve them. Our approach isn't scripted, printed, or tucked away in a handbook-it's woven into the DNA of who we are. Here, unscripted hospitality is more than a phrase; it's how we turn every interaction into something memorable, authentic, and entirely our own.From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston-its vibrancy, quirks, and endless energy-with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.This is more than just a role-it's a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we'll be proud of long after they've checked out. Job Overview Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership. Responsibilities Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms. Gathers needed information from customer in order to confirm reservation. Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues. Promotes the hotel and its services in order to capture customers and increase revenues. Operates reservations system by entering and accessing data in order to provide callers with accurate information. Duties will include manual and computerized skills and completion of daily checklist functions. Provides accurate and up-to-date manual and computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing. Enters all special room requests into computer system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction. Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries. Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues. Maintains a friendly, cheerful and courteous demeanor at all times. Manages resources including franchise systems, yield systems and tracking systems. Qualifications Education/Formal Training High school diploma or equivalent. Experience No previous experience required. Knowledge/Skills Must have basic customer service skills and PC operation. Must be extremely adept communicator and fluent in oral and written English. Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation. Must be able to use tact and understanding when dealing with demanding customers. Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time. Must be friendly, enthusiastic and helpful. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have ability to read small details on computer screen, detailed computer printouts and written communications. Must be able to use computer key board and handle written material. Must have ability to communicate and to follow written or verbal instruction. Benefits The Perks: Sage Hotel & Restaurant Discounts across the US Vibrant Urban Location close to public transportation Complimentary Shift Meal Perq Program with MBTA At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Salary USD $30.00 - USD $32.00 /Hr.

, text SP4073 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we re looking for: GUEST SERVICES AGENT/NIGHT AUDITOR We re about the friendliest company you ll ever come across and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $24.40 - $25.46 per hour Status: Full Time

Job DescriptionDescription: Guest Service Agent - Sheraton Hotel Join our dynamic team at Sheraton Hotel as a Guest Service Agent, where your friendly demeanor and attention to detail will ensure our guests have a memorable stay. We are committed to providing exceptional service and creating a welcoming environment for all visitors. If you enjoy engaging with people and thrive in a fast-paced hospitality setting, we invite you to apply and become part of our dedicated team. Key Responsibilities: - Perform check-in and check-out procedures in accordance with Marriott standards - Post charges to guest folios accurately and efficiently - Maintain inventory of gift shop items and assist guests with purchases - Enroll guests into the hotel's guest loyalty program to enhance their experience - Receive and handle incoming and external calls professionally - Transfer calls to appropriate departments or personnel - Attend pre-shift meetings to stay informed about hotel updates and special events - Create key packets for group check-ins to ensure smooth arrivals - Explain hotel services, amenities, and features to guests - Perform all other duties as assigned to support hotel operations and guest satisfaction Skills and Qualifications: - Knowledge of hotel policies, procedures, and services, with a general understanding of other departments - Exceptional computer skills, including familiarity with hotel management software - Excellent communication skills in English, both verbal and written - Ability to handle multiple tasks efficiently and remain calm under pressure - Strong interpersonal skills and a professional appearance - Ability to work flexible hours, including evenings, weekends, and holidays At Sheraton Hotel, we foster a culture of teamwork, growth, and excellence. We offer competitive benefits and opportunities for career advancement, ensuring our team members feel valued and motivated. If you are passionate about delivering outstanding guest service and eager to grow within a renowned hospitality brand, we look forward to receiving your application. Requirements:

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This position contributes to Au Bon Pain's success by ensuring ABP guest service and café standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environment. The Guest Service Representative is expected to learn all positions in the café and routinely works in each position. If you are interested in joining our team, please visit a café and speak to the General Manager.

Description: Title: Guest Service Agent Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return. Areas of Responsibility: Be fully trained and equipped to handle all front desk services including guest arrival, departure, reservations, monetary transactions and information/directions for the local area. Establish immediate positive contact when the guest approaches the desk. Acknowledge guests immediately using verbal and non-verbal communication. Be friendly and enthusiastic while displaying professional body language and appropriate eye contact. Answer guest inquiries with enthusiasm to promote hotel services, in-house facilities, and local establishments. Adhere to brand service standards in all guest interactions. Review all reservations, identify special requests, and pre-assign rooms to ensure guest satisfaction. Acquire working knowledge of rates and special rate categories in order to properly answer guest inquiries. Ensure proper charges and maximize room revenue. Properly balance cash and credit cards in order to submit a balanced shift closing to Night Audit. Maintain cash bank (at exactly the amount issued to you) and properly record daily cash transactions and paid outs. Perform bucket checks and review daily reports for issues and errors. Monitor guest accounts and gain additional approval/credit when needed. Adhere to all established credit card security and inventory control policies to minimize loss of revenue. Promote loyalty programs (IHG Rewards/Marriott BonVoy), understand and deliver tiered benefits. Solicit non-members to join loyalty programs. Properly handle guest mail, packages, and messages. Follow hotel procedures when issuing guest keys, both new and duplicates. Issue safety deposit boxes to guests following standard operating procedure. Work closely with Housekeeping to communicate information regarding New Parties, Departures, Stay Over Reservations, Late Check Outs, Pet Rooms, VIPs, and special requests. Update clean rooms in the system when alerted by Housekeeping. Clear all discrepant rooms (each shift). File all reports at end of shift. Properly utilize Quore to effectively communicate pertinent information to all shifts and departments. Monitor GXP and Mobile Dashboard and take action as needed (CY only). Become familiar with the Waltham area, i.e. businesses, restaurants, parks, fitness facilities, other hotels, and points of interest. Attend meetings to obtain new information on front office operations / policies / procedures, etc., and promote team spirit among fellow associates. Keep immediate supervisor/MOD fully informed of all problems or unusual matters of significance so that prompt, corrective action can be taken when appropriate. Respond effectively to guest complaints/issues: listen attentively, give a sincere apology; use empathy; act quickly to resolve the issue; notify engineering, housekeeping, or MOD if needed; offer compensation when necessary. Have a thorough knowledge of emergency procedures, radio procedures and guest/ associate incident procedures. Act as a lobby ambassador by assisting with any activities in the surrounding areas when needed (Bistro/Patio - CY only, The Market, Business Center) Perform other duties as requested. Title: Front Desk Supervisor Objective of Position: Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return. Ensure all Guest Service Agents have the training, skills, and tools needed to serve our guests with confidence. Areas of Responsibility: Fulfill all duties and responsibilities of a Guest Service Agent (see GSA Job Description). Work closely with DGS & GSM to “team” manage the Front Office Operation. In the absence of DGS & GSM, Supervisors should handle any inquiries or duties assigned by the Night Operations Manager or Operations Support Manager. Assist DGS & GSM in directing and coordinating the Front Desk Operations to ensure the highest standards of guest service. Ensure that all GSAs provide efficient, friendly, and thoughtful service. Review shift checklists on a regular basis to ensure GSAs are correctly following procedures and completing all tasks. Train new GSAs and follow up with Training Checklists to ensure completion. Review Group Checklists daily to ensure GSAs are processing them correctly and continuously monitoring checklists throughout the entire length of stay. Ensure accurate billing for group accounts. Work closely with Front Office staff to find ways to improve service. Lead by example for GSAs in guest interactions and when handling guest issues (i.e. LEARN model, Guest Recovery, etc.). Ensure brand standards for the arrival experience and guest requests are consistently delivered by GSAs. Ensure rewards members are recognized and receive arrival gifts. Ensure non-members are being solicited to join loyalty programs (IHG rewards/Marriott BonVoy). Inventory all Front Office supplies at each property on a weekly basis. Communicate to appropriate person when ordering is needed. Identify, update, and train Front Desk staff on all local information. Act in the capacity of Manager on Duty when one is unavailable. Attend and participate in Front Office Operations department meetings. Perform other duties as requested. Requirements: Title: Guest Service Agent Requirements: Previous customer service experience is preferred. Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance. Ability to stand, sit, or walk for an extended period of time. Must possess a friendly and professional demeanor. Must be able to convey information and ideas clearly. Must maintain composure and objectivity under pressure. Must be able to prioritize and multitask. Must possess the ability to operate independently with a high-degree of self-motivation. Title: Front Desk Supervisor Requirements: Previous Front Desk experience is required. Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance. Ability to stand, sit, or walk for an extended period of time. Must possess a friendly and professional demeanor. Must be able to convey information and ideas clearly Must maintain composure and objectivity under pressure Must be able to prioritize and multitask. Must possess the ability to operate independently with a high-degree of self-motivation.

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Butler and Front Office Managers, the Guest Experience Agent ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties. The Guest Experience Agent will act as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of pre-arrival to preserve the guest experience, personalizing interactions by email or phones with the aim to guide guests through the pre-arrival process, while also being intuitive of their needs and wants. An ambassador of the hotel, he or she will take the lead in ensuring pre-arrival notes are translated effectively into the property management systems and applications as well as to necessary departments. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food & beverage, spa, concierge and other touch points. Qualifications Previous experience in front office, concierge and/or spa is preferred. Strong organizational skills and the ability to maintain performance under high pressure. Excellent communication skills, both written and verbal, including record-keeping and endorsement. Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs. Creative and service oriented with keen eye for detail. Results driven, with the ability to demonstrate initiative and work under minimal supervision. Working knowledge of relevant software (PMS system, MS Office Suite) - Prior knowledge of Opera, Alice (or other itinerary building software - ie SpaSoft etc.), and HotSoS is preferred Additional Information Employee benefit card offering discounted rates in Accor worldwide for you and your family. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner. Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent. Responsibilities: Handle requests and transactions of hotel guests. Serve as the main point of contact for all guest requests and needs. Exhibit courteous hospitality at all times to guests and associates. Be proactive in offering additional services and informing guests of hotel facilities and local attractions. Administer hotel guest payment policies. Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management. Post all charges to guest account. Maintain hotel key security system. Oversee safe deposit boxes for guests. Verify credit cards and balance bank at the end of the shift. Run and verify availability report at the beginning of the shift. Update report as needed. Review communications log at the beginning of the shift. Know and follow the hotel's emergency procedures in the event of an actual emergency. Notify appropriate supervisor immediately of any problem with rooms. Check in and check out should be as expeditious as possible. Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail. Prompt distribution and notification to guests of mail. The benefits package offered to eligible associates includes: Medical, Dental, and Vision Insurance Long Term Disability and Life Insurance 401(k) retirement plan with Employer Match Vacation Sick time Brand specific team discounts Requirements Requirements: High school graduate or equivalent. Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions Interpersonal skills - verbal and written communication with the ability to interact with a variety of personalities Guest service skills - lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel Must speak, read, write, and understand English. Bilingual skills a plus Previous hotel-related experience desired. Availability on weekends and holidays

Job Description Nicholson Plumbing in Hudson, MA is looking for one front desk agent to join our team. Our ideal candidate is attentive, ambitious, and hard-working. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to hearing from you.

[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] We are seeking candidates who work effectively independently and thrive in a fast-paced environment. Making eye contact and being welcoming are essential! The FLEX Front Desk Associate will be cross-trained to work at multiple locations. Most likely, this will be an on-call or as-needed position. This is where you dictate your availability and pick up shifts as they become available. *Reliable transportation is required for this position.* Generally, this position pays between $17 and $20 per hour, but details can be discussed in an interview. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Duties & Responsibilities (including but not limited to the following) Provide a Warm Welcome and Fond Farewell to all residents and their guests. Provide knowledgeable and comprehensive information about the surrounding areas. Interact with clients in a manner that demonstrates genuine sincerity and appreciation. Coordinate requests for dry cleaning pickup and drop-off, pet walking, housekeeping, and grocery delivery. Advise residents and guests of any appropriate rules and regulations established by the property management. Present a professional appearance by adhering to Company Uniform and Grooming Standards. Perform at the highest level of Customer Service and always look for ways to Wow all clients by exceeding their expectations and striving to provide aggressive hospitality. Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters. Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management, and residents/guests. Follow the property-specific system to receive and sign for resident packages, ensuring efficient delivery to residents. Performs miscellaneous job-related duties as assigned. Follow all procedures for resident, guest, and vendor access. Accurately record time and attendance in the Company's time record-keeping system. Adhere to all Company Polices as indicated in the Employee Handbook and Property-specific regulations. Be knowledgeable of all emergencies and safety procedures. Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* These are the qualities and attributes we are looking for in this position- Front Desk Experience Hospitality Outgoing Personality Teamwork Ability To Multitask Flexibility Detail-Oriented Proactive Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-term disability income is offered to qualifying employees in applicable areas. We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status. #ZR At the time of this ad, the pay offered is $19.00 per hour.

Comfort Inn & Suites Boston Logan International Airport Guest Service Agent - Full Time The award winning Comfort Inn & Suites Boston Logan International Airport is focused on providing an exceptional experience. Boasting personal guest services, pristine room condition and complimentary breakfast buffet are just a few reasons that the Comfort Inn has been awarded the Gold Award by Choice Hotels International. Conveniently located just three miles from Boston Logan International Airport, one mile from Revere Beach, America's First Public Beach, and just minutes from downtown Boston makes the Comfort Inn ideal for any occasion. From arrival to departure, the Guest Service Agent manages our guests' experience at the Comfort Inn & Suites. Their main focus is to provide a warm and friendly welcome to the hotel, assist the guests' with information about the hotel, and the surrounding area, juggle the ongoing activity in the hotel lobby, and ensure that all guests' needs are met from a long day of work or play. It is then important to kick start a new day with an upbeat attitude and bright smile. Guest Service Agents are responsible for checking guests in and out of the hotel, assist with reservations, concierge duties, answer phone inquiries and assist with airport shuttle dispatch. A Guest Service Agent will promote an energetic atmosphere and make sure every guest feels at home. Applicants with availability to work a flexible schedule including nights and weekends are encouraged to apply. Requirements: -Must be able to lift up to 25lbs -Required to stand for up to six (6) hours at a time -Flexible work schedule (days, nights, weekends) -One (1) year of guest/customer facing experience preferred -Multi-lingual a plus

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands may vary depending on shift, business levels, type of business. Greets guests in a professional, friendly, and welcoming manner. Processes guest check-ins and check-outs in a timely and efficient manner. Verifies guest information or completes registration process by inputting/retrieving information. Assigns rooms based on preferences and availability. Processes cash and/or credit card payments and provides receipts for transactions. Provides information about hotel services, amenities, and local attractions. Handles guest inquiries, requests, and complaints in a courteous and professional manner. Assists guests with special needs or requests, such as extra bedding, room upgrades, or booking reservations for activities. Responds to internal / external phone calls promptly, ensuring effective communication with guests. Retrieves mail, small packages for customers as requested. Adheres to all company policies and procedures. Works closely with housekeeping and maintenance to ensure rooms are ready for guests. Retrieves and inputs into the POS system all room service orders. Communicates guest feedback to management for continuous improvement. Assists with coordinating transportation, concierge services, and other guest-related requests. Maintains an organized front desk area, ensuring all necessary supplies are stocked. Maintains records of guest complaints, concerns, and resolutions for follow-up. Makes reservations for guests as needed, providing accurate information regarding room availability, pricing, and policies. Updates the reservation system with guest information, room availability, and changes. Completes any tasks assigned by the Manager On Duty. Remains calm and alert during emergency situations and heavy hotel activity. Follows safety and security procedures/ rules. Knows hotel fire prevention and emergency procedures. Reports unsafe conditions to supervisor/manager including but not limited to accidents, injuries, near-misses, property damage. KNOWLEDGE, SKILLS, ABILITIES The Hotel may consider the equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable. High school diploma preferred. Prior hospitality experience preferred but not required. Must possess the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Must possess the ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Must possess the ability to talk to many diverse kinds of people to give information, answer questions, and provide the required services. Must possess the ability to understand and follow directions and perform job functions under limited supervision. Must possess the ability to read, write, speak, comprehend and communicate effectively in English. Must possess excellent telephone etiquette skills. Must possess the ability to access and accurately input information using a moderately complex computer system. Must possess the ability to use a calculator and prepare moderately complex mathematical calculations without error. Must possess the ability to work a flexible schedule which may change from week to week. This includes the ability to work weekends, holidays and overnights. PHYSICAL REQUIREMENTS Must possess the ability to stand and move throughout Front Office and continuously perform essential job functions. Must be able to stand during the entire shift. Must possess the ability to lift, push & pull up to twenty-five (25) pounds maximum. Must be capable of frequent talking, hearing, seeing and smiling. Must possess hearing and visual ability to observe and detect signs of emergency situations.

Signing Bonus Available, payable after 90 days We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills

The award winning Comfort Inn & Suites Sturbridge is hiring for energetic individuals who are a team player for our front desk agent position at the hotel. Previous Choice Hotels experience preferred but not needed - can train - must be proficient with computers and a fast paced environment. Must be able to Multi-task. This is for a part time position that could turn into full time. Must be able to work both first and second shifts, as well as weekends. * Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. * Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. * Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine. * Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer. * Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. * Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies. * Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring guests to managers as necessary. * Ability to read, listen and communicate effectively in English, both verbally and in writing. * Ability to access and accurately input information using a moderately complex computer. * Reports to work for scheduled shift, on time and in uniform in accordance with company policy. * Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications * All other duties as assigned or needed. * Help with other departments as needed * Weekends and holidays are required. * individual will be working both AM and PM shifts.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to guest complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software. Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills ' Communication method(s) used: Email Phone In person

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description $19

We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner. Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent. Responsibilities: Handle requests and transactions of hotel guests. Serve as the main point of contact for all guest requests and needs. Exhibit courteous hospitality at all times to guests and associates. Be proactive in offering additional services and informing guests of hotel facilities and local attractions. Administer hotel guest payment policies. Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management. Post all charges to guest account. Maintain hotel key security system. Oversee safe deposit boxes for guests. Verify credit cards and balance bank at the end of the shift. Run and verify availability report at the beginning of the shift. Update report as needed. Review communications log at the beginning of the shift. Know and follow the hotel's emergency procedures in the event of an actual emergency. Notify appropriate supervisor immediately of any problem with rooms. Check in and check out should be as expeditious as possible. Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail. Prompt distribution and notification to guests of mail. The benefits package offered to eligible associates includes: Medical, Dental, and Vision Insurance Long Term Disability and Life Insurance 401(k) retirement plan with Employer Match Vacation Sick time Brand specific team discounts Requirements Requirements: High school graduate or equivalent. Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions Interpersonal skills - verbal and written communication with the ability to interact with a variety of personalities Guest service skills - lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel Must speak, read, write, and understand English. Bilingual skills a plus Previous hotel-related experience desired. Availability on weekends and holidays

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better