Service Advisor jobs at Hall Automotive Group - 446 jobs

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary This position is for a Service Advisor, the central point of contact and trusted guide for our owners throughout their service experience. This role requires a deeply empathetic, organized, and brand-focused individual who thrives on creating positive interactions and seamless processes. The Service Advisor is a critical liaison, translating complex vehicle needs into clear, confidence-inspiring communication for our customers, while coordinating flawlessly with the service production team. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise, from entry-level to senior advisor. Responsibilities Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover. Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit. Translate technical information from technicians into simple, understandable language for owners. Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process. Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned. Prepare and explain estimates and invoices with clarity and accuracy. Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand. Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded. Uphold Rivian's standards for hospitality, presentation, and process in every interaction. Act as the on-site liaison between Rivian's centralized Service Support Operations Center and local Service Center operations. Support the launch and setup of new Service Center locations, training initiatives, and process improvements. Assist in warranty repairs and ensure compliance with state and federal automotive repair laws. Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events. Qualifications High School Diploma or GED is required Must be at least 21 years old. Must possess a valid driver's license and maintain a clean driving record. Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs. Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.). Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order. Outstanding written and verbal communication skills in English. Ability to perform physical tasks such as standing or sitting for extended periods, and walking the service facility. Experience: Experience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued. Automotive service experience is a plus but not a prerequisite for entry-level roles. Proven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism. Experience managing complex scheduling, billing, and work order systems is a plus. Spectrum of Advisor Skills Customer Engagement & Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty. Technical Acumen & Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated. Process & Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency. Problem Resolution & De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian. Brand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey. Pay Disclosure Salary Range/Hourly Rate for Colorado Based Applicants: 19.99-28.56 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. High School Diploma or GED is required Must be at least 21 years old. Must possess a valid driver's license and maintain a clean driving record. Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs. Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.). Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order. Outstanding written and verbal communication skills in English. Ability to perform physical tasks such as standing or sitting for extended periods, and walking the service facility. Experience: Experience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued. Automotive service experience is a plus but not a prerequisite for entry-level roles. Proven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism. Experience managing complex scheduling, billing, and work order systems is a plus. Spectrum of Advisor Skills Customer Engagement & Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty. Technical Acumen & Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated. Process & Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency. Problem Resolution & De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian. Brand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey. Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover. Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit. Translate technical information from technicians into simple, understandable language for owners. Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process. Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned. Prepare and explain estimates and invoices with clarity and accuracy. Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand. Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded. Uphold Rivian's standards for hospitality, presentation, and process in every interaction. Act as the on-site liaison between Rivian's centralized Service Support Operations Center and local Service Center operations. Support the launch and setup of new Service Center locations, training initiatives, and process improvements. Assist in warranty repairs and ensure compliance with state and federal automotive repair laws. Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills. Requirements Must be 21 years old or older Must pass a drug test Must pass a background screening High school diploma or the equivalent. Ability to read and comprehend instructions and information. ASE certification preferred. General mechanical skills. Valid Texas driver's license and a good driving record. Manual dexterity.

Full-time Description BERT OGDEN HARLINGEN HYUNDAI SERVICE ADVISOR Service Advisor Responsibilities Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed. Performs other duties as requested Requirements Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. BERT OGDEN AUTO GROUP IS AN EQUAL OPPORTUNITY EMPLOYER

Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills. Requirements Requirements · Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles · Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment · Understanding of basic automotive techniques related to repair and servicing of automobiles · Ability to follow oral and written instructions with attention to detail · Willingness to learn new and innovative automotive technologies · Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public · Perform detailed daily record keeping and reporting · Effectively handle multiple priorities, organize workload, and meet deadlines · Work in a team-based environment and achieve common goal · Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must be 21 years old or older. Must pass a drug test screening. Must pass a background check screening. Must have and maintain a valid Texas Driver's license with an acceptable and safe driving record.

Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills. Requirements Must have and maintain a valid Texas Driver's license with an acceptable and safe driving record. Must be 21 years old or older. Must pass a drug test screening Must pass a background check screening. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance Salary Description Hourly or Commission

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Employment Position: Full Time Salary: $50,000.00 - $100,000.00 Yearly Salary is not negotiable. Zip Code: 75402

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information Benefits we offer: Paid training 401(k) Health Insurance Dental Insurance Life Insurance Paid Holidays Employment Position: Full Time Salary: $40,000.00 - $60,000.00 Yearly Salary is negotiable. Zip Code: 77566

Full-time Description Working as a Service Advisor can be a rewarding or thankless job, and both happen every day. Advisors help customers with maintenance, recalls, and warranty and non-warranty repairs. Technicians are trained to fix vehicles, and Advisors are the liaison between the technician and the customer. Service Advisors should greet every customer with a smile, because let's face it, no one likes to take their car in. Advisors are there to explain what repairs are needed and what repairs and maintenance are recommended and he/she clearly communicates these in a timely manner. Technicians talk shop, but Advisors talk in language the customer can understand (in English or Spanish). Responsibilities Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Serves as the primary point of contact for service and repair matters Attends all staff meetings, trainings, and educational classes as required Helps educate/train new staff members Performs other duties as assigned Requirements Qualifications High school diploma or GED preferred Post-secondary automotive training or equivalent work experience One year of dealer-level or large facility experience preferred Broad scope of automotive mechanical/electrical knowledge Excellent customer service focus Neat, clean, and professional appearance Excellent interpersonal skills to interact professionally with customers, vendors, and staff Unrestricted driver's license and clean driving record Can drive both automatic and standard-transmission vehicles Basic computer and internet skills Keating Auto Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Keating Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. Nissan of New Braunfels Nissan of New Braunfels Benefits Group benefits package (Medical, Dental, Life Insurance) 401(K) with Company Match Paid Vacation Direct Deposit Employee Assistance Program Excellent Advancement Opportunities Free Parking

Job DescriptionDescription: Working as a Service Advisor can be a rewarding or thankless job, and both happen every day. Advisors help customers with maintenance, recalls, and warranty and non-warranty repairs. Technicians are trained to fix vehicles, and Advisors are the liaison between the technician and the customer. Service Advisors should greet every customer with a smile, because let's face it, no one likes to take their car in. Advisors are there to explain what repairs are needed and what repairs and maintenance are recommended and he/she clearly communicates these in a timely manner. Technicians talk shop, but Advisors talk in language the customer can understand (in English or Spanish). Responsibilities Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Serves as the primary point of contact for service and repair matters Attends all staff meetings, trainings, and educational classes as required Helps educate/train new staff members Performs other duties as assigned Requirements: Qualifications High school diploma or GED preferred Post-secondary automotive training or equivalent work experience One year of dealer-level or large facility experience preferred Broad scope of automotive mechanical/electrical knowledge Excellent customer service focus Neat, clean, and professional appearance Excellent interpersonal skills to interact professionally with customers, vendors, and staff Unrestricted driver's license and clean driving record Can drive both automatic and standard-transmission vehicles Basic computer and internet skills Keating Auto Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Keating Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. Nissan of New Braunfels Nissan of New Braunfels Benefits Group benefits package (Medical, Dental, Life Insurance) 401(K) with Company Match Paid Vacation Direct Deposit Employee Assistance Program Excellent Advancement Opportunities Free Parking

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Additional Information As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. Position Overview Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer's vehicle safe. What Will I Do Every Day? >Set, confirm and prepare for appointments with customers so they can have a great service experience >Meet or exceed targeted sales goals & the targeted customer satisfaction index >Greet customers in a friendly manner when they arrive >Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives >Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle >Produce repair orders for customers, including cost and time estimates, with full transparency >Communicate frequently with technicians and parts associates to ensure timely completion of work >Follow up with customers on the status of their vehicle, based on how the customer wants to be informed >Follow up with customers to ensure satisfaction >Gain superior product knowledge to effectively help customers >Provide an exceptional customer experience to drive loyalty What are the requirements for this job? >High school diploma or equivalent >Proven ability to provide an exceptional customer experience >Ability to set and achieve targeted goals >Prior sales experience preferred but not required >Demonstrated communication, consultative, interpersonal and organizational skills >The willingness to follow up with customers >Experience and desire to work with technology >Valid in-state driver's license and an acceptable, safe driving record Exciting Benefits and Perks Await You: >Competitive compensation and 401k matching >Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. >Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear >Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers >Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world. Employment Position: Full Time Salary: $0.00 - $0.00 Hourly Salary is negotiable. Zip Code: 78412

Full-time Description Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested Requirements Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Full-time Description BERT OGDEN BUICK GMC SERVICE ADVISOR Service Advisor Responsibilities · Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention · Return missed phone calls, emails, from customers · Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention · Accurately record issues and data into Dealer Management System. Attention to detail critical · Conduct Transactions w/ system; walk customer through correction and provide summary · Communicate estimated completion time, regular updates and follow through on each customer vehicle · Coordinate the detail of every vehicle prior to delivery · Coordinate the delivery time or pick up with each customer · Follow up with Customer on services provided; ensure they are satisfied with the work performed · Performs other duties as requested Requirements Requirements · Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles · Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment · Understanding of basic automotive techniques related to repair and servicing of automobiles · Ability to follow oral and written instructions with attention to detail · Willingness to learn new and innovative automotive technologies · Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public · Perform detailed daily record keeping and reporting · Effectively handle multiple priorities, organize workload, and meet deadlines · Work in a team-based environment and achieve common goal · Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information * Qualifications* Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Ability to thrive in a fast-paced environment with many priorities Prior sales experience Demonstrated communication and interpersonal skills Organization and follow-up skills Experience and desire to work with technology Applicant must have excellent communication skills All applicants must be authorized to work in the USA All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug screen, and have a valid driver's license * Benefits* PROFIT SHARING & 401(K) Retirement Plan with MATCH! Health, dental, vision, prescription and life insurance Disability Coverage Paid Vacation & Paid Holidays Employee Discounts Continued PAID TRAINING * Responsibilities* This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while turning Customers into "raving fans." This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few Setting, confirming and preparing for appointments with customers to expedite their service experience Greeting customers in a timely and friendly manner Determining vehicle needs based on customer information and a vehicle walk-around Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle Producing repair orders for customers with full transparency including cost and time estimates Communicating frequently with Technicians and Parts Associates to ensure timely completion of work Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed Creating a great vehicle delivery experience for the Customer Following up with Customers to ensure satisfaction Setting and achieving targeted sales goals Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information Providing an exceptional customer experience to drive loyalty Employment Position: Full Time Salary: $60,000.00 - $90,000.00 Yearly Salary is not negotiable. Zip Code: 76543

Job DescriptionJob Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. Responsibilities Meet with customers and determine their needs for repair and/or service of their vehicle issues Increase customer satisfaction by building customer relations Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times Oversee and participate in quality control Participate in the development and documentation of standard operating procedures as appropriate Qualifications High school diploma or equivalent Valid commercial driver's license & clean driving record Accredited training in service advisor skills, customer satisfaction, and quality control Automotive service advisor experience Ability to read, write and speak English fluently Ability to concentrate and accomplish tasks despite interruptions Multitasking skills Proficient use of computers/business machines If you are looking for an opportunity to work for a family owned car dealership that cares about its employees and customers for the long term, consider James Wood Motors Decatur in DECATUR, Texas. Mr. James Wood and the entire Wood family has been serving North Texas since 1978. Many of our employees have been with the organization since day one. Our employee tenure is not the norm in the automotive industry. Great customer service after the sale is what continues to grow the James Wood Motors Decatur Organization. Great employee consideration is why our employees love working here in DECATUR.At James Wood Motors Decatur you'll find the opportunities, resources, and support you need to grow and develop professionally. We are committed to your success and invested in your future. You will be proud to say you work for James Wood Motors Decatur. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. Responsibilities Meet with customers and determine their needs for repair and/or service of their vehicle issues Increase customer satisfaction by building customer relations Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times Oversee and participate in quality control Participate in the development and documentation of standard operating procedures as appropriate Qualifications High school diploma or equivalent Valid commercial driver's license & clean driving record Accredited training in service advisor skills, customer satisfaction, and quality control Automotive service advisor experience Ability to read, write and speak English fluently Ability to concentrate and accomplish tasks despite interruptions Multitasking skills Proficient use of computers/business machines If you are looking for an opportunity to work for a family owned car dealership that cares about its employees and customers for the long term, consider James Wood Motors Decatur in DECATUR, Texas. Mr. James Wood and the entire Wood family has been serving North Texas since 1978. Many of our employees have been with the organization since day one. Our employee tenure is not the norm in the automotive industry. Great customer service after the sale is what continues to grow the James Wood Motors Decatur Organization. Great employee consideration is why our employees love working here in DECATUR.At James Wood Motors Decatur you'll find the opportunities, resources, and support you need to grow and develop professionally. We are committed to your success and invested in your future. You will be proud to say you work for James Wood Motors Decatur. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and pre-own luxury vehicles. Not only that, you can expect to work with a team of dedicated employees with a common goal of a collaborative approach. We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty, long-term careers and happy employees. What We Offer: Employees work in a customer centric environment that offers amenities like: Crest Bistro with Executive Chef inspired menus Large Event Room and Wine Cellar for hosting customer and community events Full service Cafes in each new car building Coffee bars with full time Barista's Golf Putting Greens Dog Park Customer Technology Areas Vehicle Technology Consultants Available Benefits of Employment Highly Competitive Compensation Health Coverage Dental Coverage Vision Coverage Group Life Short / Long Term Disability 401K Paid Vacation Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person. Follow up with customers regarding the status of their vehicle. Ensures that the daily inventory of technicians' time is consistently sold to service customers. Requirements Experience is preferred but not required Organized and friendly personality Able to work in a fast paced environment Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Available to work Saturday's (Closed Sunday's) Valid Driver License and clean driving record Willing to submit to a pre-employment background check We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description At MCKINNEY BUICK GMC we have an atmosphere of fun with success. Our Service Team is an integral part of our dealership's success with our advisor's being the tip of the spear for our service customers. If you have a background in working on cars and taking care of customers then you should check us out. As a Service Advisor, you will own our customer's experience in the service lane. You are the key point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive to explaining the repair process our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but have experience in customer service, retail sales, restaurant industry or hospitality industry. Benefits/What's in it for ME? Great Team Environment 401K with annual discretionary Employer Match. Immediate eligibility upon fist day of employment. Health care. We offer multiple medical plans for you and your family's individual needs including a health reimbursement plan option. Five-day work week. WE ARE CLOSED ON SUNDAYS! Training! We have world class training program to introduce you to our process and our products. Our training will help you be successful in writing your story. We promote from within and offer career paths for motivated individuals Attitudes: Willingness to help people with their vehicle maintenance needs while you write your success story within our story as a dealership Desire to create a customer experience that will make you the repeat choice for our customers' Ability to become an expert-in our vehicles and our processes to ensure the best customer experience Desire to earn what you have worked for-a desire to have your efforts impact your pay Qualifications: Organized and friendly personality and professional, well-groomed appearance Demonstrated ability to work well with others Time management skills Fantastic communication skills with your customers Clean driving record Willing to submit to a pre-employment background check & drug screen Valid driver's license and must be at least 18 years old Responsibilities: Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensures that the daily inventory of technicians' time is consistently sold to service customers. Maintain High CSI standards We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionKey Responsibilities: Greet customers in a professional, courteous, and friendly manner. Clearly explain available services, current promotions, and special offerings such as free vehicle inspections. Create, manage, and update service tickets within the system accurately. Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status. Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way. Process payments and complete necessary paperwork upon service completion. Maintain accurate, up-to-date service records and documentation. Keep the front counter area clean, organized, and welcoming. Ensure every customer interaction reflects Southern Tire Mart's high standards of service. Requirements: High school diploma or GED required. Must be at least 18 years old and able to pass a pre-employment drug screen. Previous experience in sales, service writing, or customer service preferred. Strong verbal and written communication skills. Ability to multitask and stay organized in a fast-paced environment. Basic computer skills and familiarity with POS/service management systems. Knowledge of automotive or commercial tire services is a plus. Benefits: 401(k) with company match Health, Dental, Vision, and Life Insurance Paid Time Off (PTO) Paid On-the-Job Training Career advancement opportunities Why Join Southern Tire Mart? #1 Commercial Tire Dealer in the U.S. since 2008 #1 Truck Retreader in North America since 2007 #1 North America Commercial Tire Dealer since 2012 Family-owned company with a culture rooted in service excellence

Longo Toyota of Prosper is looking for the best and brightest Service Consultant to join our team at our newest Penske Motor Group location in Prosper, Texas. Our ideal candidate will act as a liaison between the guest and technician when it comes to communicating and writing service repair orders. Our team goes above and beyond to exceed our guests' expectations and treat every guest, like a guest in our own home. This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests. We are looking for a dedicated individual as this is a full-time position and will require working weekends (schedule varies). If you speak another language let us know! We are searching for men and women who share our passion for delivering exceptional guest service. Come join our team! * This position is 100% on site at Toyota of Prosper in Prosper, TX. Perks of working with us: * Saturday catered lunches. * Full Suite of Medical Benefits to include Health, Dental and Vision Insurance with competitive premiums available to any full-time team member * Paid Vacation (accruals earned on Full Time or Part Time status) * Team member referral bonus program * Tuition reimbursement * Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more…. * Team Member discounts for vehicle service & retail products * Development and growth opportunities * 401k with a generous Company match * Onsite Fitness Center Responsibilities * Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process or required as a result of a warranty campaign. * Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest. * Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles. * Present s a service menu of recommended maintenance services to service guests * Promotes the sales of and provides estimates for labor, parts, and accessories. * Provides a complete and accurate written cost estimate for labor and parts, provided by the technician. * Properly, thoroughly, and legibly writes repair orders for all guest serviced. * Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility. * Maintain communication with guests regarding any changes in the estimate and/or promised time. * Maintains communication with the Parts department and technical staff regarding job status and changes. * Remains continuously posted on the shop's workload to determine the kind of work the shop can quickly accommodate. * Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications. * Answers guest questions over the phone, Internet, and in person * Performs other specific administrative functions as directed by service management. * Achieves the production and guest satisfaction objectives set by management. * Maintains assigned workspace in an organized and clean manner. * Maintains a professional appearance at all times. * Maintains high ethical standards in all actions. Qualifications * Minimum of a high school diploma or equivalent plus a minimum of two (2) years of automotive diagnostic experience, required. * Associates Degree (AA) from two-year college or technical school, desired * Candidate must also have knowledge of vehicle products and warranties, excellent oral and written communication skills, and sound mathematical principles (i.e.: adding, subtracting, dividing, multiplying and percentages) * Must work well independently and in a team environment. * Ability to read and interpret documents such as operating and maintenance instructions and information in the English language. * Must be proficient in standard office equipment. * Must have a valid driver's license and maintain an acceptable, safe driving record. * Must be able to work between 10:00 AM - 7:00 PM and most Saturdays Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to: * Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. * Work in all weather conditions. * Perform physical activities that require considerable use of arms and legs. * Stand for long periods of time. * Exerts maximum muscle force to lift, push, pull, or carry objects and use hands and arms in handling, installing, positioning, bending, reaching and squatting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why Penske Motor Group The #1 Toyota Dealer in the USA is now in Texas! WHY TOYOTA? * Teamwork at Toyota and Penske. Everyone that works at Toyota of Prosper is equal. Toyota is all about teamwork and representing Toyota, the best and most reliable company. We have no names on our badges but expect all team members to help each other succeed. We win together! * Toyota was ranked the No. 1 motor vehicle company for the sixth consecutive year on Fortune Magazine's 2020 "World's Most Admired Companies" annual ranking. Fortune also recognized Toyota as No. 30 among the Top 50 "All-Star" companies surveyed, which included companies from various industries.Penske Motor Group, PMG, owns and operates Toyota and Lexus automobile dealerships in Southern and Northern California, and now in Prosper, Texas. Headquartered in El Monte, CA, PMG's flagship store, Longo Toyota, is the world's largest dealership and the #1 Toyota retailer in the U.S. since 1967 with a diverse workforce speaking over 40 languages and dialects. Longo Lexus serves as the #1 Lexus dealership in the Western U.S. since 1990 and Lexus of Stevens Creek, located in San Jose, CA is the #1 volume luxury retailer in Northern California. PMG's mission is to deliver amazing guest experiences that create lifetime partnerships.PMG employs over 1,200 team members across its locations in California and Texas. Our team strives to be your automotive dealer of choice for sales, service, parts, and collision repair. But we won't stop there. Community partnerships are also very important to us. With our goal to make a difference in the cities we live and operate. * Longo Toyota of Prosper opened in the fall of 2017, with a new 61,000 square foot state-of-the-art facility on a 15-acre site along US-380, just west of the Dallas North Tollway. Come check us out!