Support Specialist jobs at Hathaway-Sycamores Child & Family Services - 576 jobs

A leading technology company in San Francisco is seeking a TechOps Analyst who will provide essential support for IT operations. The ideal candidate should have 4-6+ years of experience and a strong passion for technology and problem-solving. They will assist employees with technical issues, manage onboarding processes, and contribute to improving internal efficiencies. This role offers a hybrid work model, with benefits including medical and wellness offerings. #J-18808-Ljbffr

Pay rates ranging from $16.90 to $22 dollars per hour! Currently looking to hire aides for all shifts; daytime, evening, and overnights. Also hiring weekend aides. Arcadia Home Care & Staffingis hiring immediately for Special Needs Support Worker to work with adults and children. This rewarding, entry-level position provides consistent, flexible full-time/part-time hours to accommodate your personal needs, while providing a great career with a growing, innovative industry leader. Arcadia Home Care & Staffingis part of the Addus HomeCare family of companies. If you have a drive to help others, and you are looking for a meaningful, fulfilling, independent career with an organization that encourages and supports your contribution, we invite you to join our team. Personal Care Aides Perks: Healthcare benefits Flexible schedule Direct deposit We offer Per Diem schedules with buildable hours - perfect for those who need flexibility and want to pick up more shifts as they go. Personal Care Aides Responsibilities: Assist with personal care Provide occasional house cleaning, laundry, and assist with meal preparation Transport client to appointments and daily errands Personal Care Aides Qualifications: Able to pass a criminal background check Reliable transportation Reliable, energetic, self-motivated and well-organized 2 references (1 professional, 1 personal) Experience caring for individuals with disabilities (kids or adults) We welcome applicants with different levels of experience - whether you're an experienced caregiver, a CNA, come from a patient care related field, or even have your own experience with a family member. Addus HomeCare is one of the nation's largest personal home care and customer service providers. As a client-focused, innovative company, we have a simple approach: We provide great care and we pay attention. Our staff shares a genuine passion for helping people and conducts all services efficiently, with a thoroughness to ensure lower health care costs while maintaining the highest quality of life for our consumers. We are hiring immediately! Apply now to learn more about starting your home care career with Addus. Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities. California applicants may be entitled to additional rights over their personal application. Prior to applying with Addus, please copy/paste the following in your browser to review our California privacy notice for employees and potential applicants: **************************** Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.

Agilent is a global leader in laboratory technologies for the life sciences, diagnostics, and applied chemical markets, delivering insight and innovation that advance the quality of life. It is the quality of our products and services, our intense focus, and our uncompromising integrity that enable our customers to discover new frontiers and make continuous advancements in areas such as: cancer research and diagnostics, drug development, food safety and their labs' performance and efficiency. Whatever the challenge, our One Agilent global team is dedicated to delivering trusted answers to our customers' critical questions in our collective quest to improve the world around us. At Agilent, the fight against cancer is at the forefront of what we do; and Agilent's Pathology Solutions are the cornerstone of this fight. Agilent is seeking an enthusiastic, hardworking, customer focused In-Field Customer Application Specialist (CAS) to support new and existing customers with our Pathology solutions. Our Pathology Solutions include our instrumentation and reagents for Immunohistochemistry (IHC), Special Staining, H&E Staining, Molecular ISH/FISH product lines in Southern California. Candidate must currently live in the Los Angeles, California area or be willing to relocate without assistance. As a Customer Applications Specialist you will partner with our sales, engineering, technical service group, product specialists and other cross-functional groups to serve as the scientific/technical expert to help drive sales to meet or exceed sales quota and support our new and existing customer base within your assigned territory. You will provide pre-sales scientific/technical consultation with customers in partnership with the sales team to educate and guide the selection of the optimal Pathology Solution for their laboratory. This could include attending in person or remote meetings to serve as the technical expert. This could also include assisting with presentations to customers to present our Solutions. Co-travel with Sales Account Manager to assist with locating new business as well as ensuring current customers' needs are met. Post-sales will assist with the installation of all instrumentation. This includes working closely with the Field Service Engineer, Sales Account Manager, Customer Application Manager, and Inside Sales Team to provide a smooth installation process for the customer. Will perform the Performance Qualification and Training for customers on-site. Will also assist customers with on-site optimization of their Immunohistochemistry assays, Special Stains, H&E Staining and Molecular FISH/ISH assays. Work with laboratory staff and pathologists to ensure they are satisfied with the optimizations. Provide on-site and remote troubleshooting assistance in partnership with the Customer Application Specialist Team, Internal Technical Support, Account Managers, Field Service Engineers and other internal groups. Is knowledgeable of competition and able to identify lockout specifications (identify Agilent's competitive advantage over competition). Complete administrative functions such as provide weekly schedules, book travel for flights, hotels and rental cars on the Concur platform/application, complete expense reports, and close out Service Order Reports in a timely fashion. Evaluates and supports management on ramp to volume strategies for new products prior to release. Acts as the customer voice to influence future product/application design that meets customer needs May be involved in preparing and delivering technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations. Qualifications Bachelor's or Master's Degree or equivalent in Life Sciences HT and/or qIHC certification, is a plus. 2+ years' experience working in a Clinical, Non-Clinical, Research or Industrial setting in a Histology/Pathology Laboratory with a strong focus on Immunohistochemistry, Special Staining, H&E Staining and ISH/FISH. Proficient with all Microsoft Word applications (Word, Excel, Power Point). Excellent attention to detail. Excellent oral and written English communication skills, including strong interpersonal and organizational ability and time management are required. Ability to work independently and as a part of an integrated/cross-functional team. Experience working for a field sales organization, specifically providing technical support, is a plus. Candidate must reside or be willing to relocate to Southern California as this is the territory you will cover. Candidates currently living in Southern California will be prioritized. Travel Requirements: Requires flexible working hours with travel up to 75% of the time. Must be able to adapt to changing schedules and environments. Physical Requirements: Occasional physical lifting, pushing and pulling up to 30 Lbs. Manual dexterity. For example, inserts and removes small parts in tight places; adjusts instrument settings, handling slides, working with microscope, pipetting, etc. Ability to sit, bend down, walk, talk, hear, lift hands to raise something above head or lower to the ground, and stand for extended periods of time in a laboratory. Visual acuity to be able to differentiate and perceive colors, ability to focus, have optimal depth perception and peripheral vision. Working in hospital/laboratory setting requires following the safety protocols, safe chemical handling, working around different instrumentation and patient samples and other biohazardous material. Must comply with all PPE (Personal Protective Equipment) requirements as well as wear appropriate clothing, including close toed shoes. Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. Requirements may include but are not limited to pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least January 30, 2026 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $112,430.00 - $210,150.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Sales

Scripps Health Administrative Services supports our five hospital campuses, 31 outpatient centers, clinics, emergency rooms, urgent care sites, along with our 17,000 employees, more than 3,000 affiliated physicians and 2,000 volunteers. Expert on assigned application. Acts independently to lead cross functional, integrated team to create performance improvements across multiple domains. Translates business requirements into operational solutions. Proactively evaluate technical enhancements and consults with business to provide solutions to technical or process issues, guiding to best practices. Provides guidance, trains and develops the skills of less experienced IT staff. This position is based in La Jolla, CA, and is offered as a remote opportunity. Candidates must reside within the San Diego metropolitan area or in one of the approved out-of-area (OOA) states listed below under Work Location Eligibility. This role is supported through Scripps Health's partnership with Superlanet, a professional employer organization (PEO). Required Education/Experience/Specialized Skills: Five years related experience. Excellent critical and analytical thinking and excellent customer service skills. Exhibit excellent written and verbal communication skills. Expert knowledge of relevant application workflows. Excellent organizational and project management skills. Business acumen in multiple functional areas. Required Certification/Registration: Specific to applications supported. Must currently hold an active Epic Beaker AP or CP certification Preferred Education/Experience/Specialized Skills/Certification: Certification: Bachelor's degree. 7 years of related experience Work Location Eligibility * This position is remote, but only open to candidates who reside in: San Diego Metropolitan Area or one of the following U.S. states: AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY * Applicants outside these locations will not be considered at this time. * Candidates who reside in the approved U.S. states would be considered Out of Area (OOA) and Scripps Health partners with professional employer organization (PEO) Superlanet. At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. Position Pay Range: $54.24-$78.66/hour

Job TitleNational Support Specialist, Multivendor Services - SiemensJob Description Lead and mentor Field Service Engineers, resolve complex escalations quickly, and drive improvements in service quality and parts usage. If you're a technical expert who loves solving problems and elevating team performance, this role puts you at the center of high‑impact service excellence. Your role: Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology. Coach and mentor FSEs to deliver excellent customer experiences, including conducting crucial conversations and supporting technical and process updates through trip reports and seminars. Manage all technical escalations within the region, leading resolution strategies, instructing teams on repair solutions, and ensuring timely, effective corrective actions. Support business improvement efforts through parts review and approval processes, proactive monitoring of high‑activity sites, and leading initiatives to reduce material usage and improve performance. Ensure accountability and adherence to procedures across all repair activities, verifying proper parts usage and maintaining speed and quality of escalation resolution. You're the right fit if: You've acquired 5+ years of experience servicing the following equipment: Luminos Lotus MAX XR, LUMINOS dRF MAX, Siemens Ysio X.PREE XR, MULTIX IMPACT C Digital, Multix Fusion MAX XR, Multix IMPACT DR, LUMINOS dRF, Axiom Luminos Agile, Axiom Luminos Agile Max, Multix Fusion Digital, Mobilett Elara Max, Mobilett Mira Max, Mobilett Mira, Multitom Rax Your skills include the ability to resolve problems remotely utilizing excellent written and verbal communication skills. You have at least a high school diploma. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Utah, Arizona is $39.05 to $62.48 per hour. The pay range for this position in Nevada, Colorado is $41.11 to $65.77 per hour. The pay range for this position in Washington is $43.16 to $69.06 per hour. The pay range for this position in California is $46.04 to $73.66 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the zone. #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Required Education/Experience/Specialized Skills\: Five years related experience. Excellent critical and analytical thinking and excellent customer service skills. Exhibit excellent written and verbal communication skills. Expert knowledge of relevant application workflows. Excellent organizational and project management skills. Business acumen in multiple functional areas. Required Certification/Registration\: Specific to applications supported. Must currently hold an active Epic Beaker AP or CP certification Preferred Education/Experience/Specialized Skills/Certification\: Certification\: Bachelor's degree. 7 years of related experience Work Location Eligibility This position is remote, but only open to candidates who reside in\: San Diego Metropolitan Area or one of the following U.S. states: AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY Applicants outside these locations will not be considered at this time. Candidates who reside in the approved U.S. states would be considered Out of Area (OOA) and Scripps Health partners with professional employer organization (PEO) Superlanet. Expert on assigned application. Acts independently to lead cross functional, integrated team to create performance improvements across multiple domains. Translates business requirements into operational solutions. Proactively evaluate technical enhancements and consults with business to provide solutions to technical or process issues, guiding to best practices. Provides guidance, trains and develops the skills of less experienced IT staff. This position is based in La Jolla, CA, and is offered as a remote opportunity. Candidates must reside within the San Diego metropolitan area or in one of the approved out-of-area (OOA) states listed below under Work Location Eligibility. This role is supported through Scripps Health's partnership with Superlanet, a professional employer organization (PEO).

Job TitleNational Support Specialist, Multivendor Services - SiemensJob Description Lead and mentor Field Service Engineers, resolve complex escalations quickly, and drive improvements in service quality and parts usage. If you're a technical expert who loves solving problems and elevating team performance, this role puts you at the center of high‑impact service excellence. Your role: Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology. Coach and mentor FSEs to deliver excellent customer experiences, including conducting crucial conversations and supporting technical and process updates through trip reports and seminars. Manage all technical escalations within the region, leading resolution strategies, instructing teams on repair solutions, and ensuring timely, effective corrective actions. Support business improvement efforts through parts review and approval processes, proactive monitoring of high‑activity sites, and leading initiatives to reduce material usage and improve performance. Ensure accountability and adherence to procedures across all repair activities, verifying proper parts usage and maintaining speed and quality of escalation resolution. You're the right fit if: You've acquired 5+ years of experience servicing the following equipment: Luminos Lotus MAX XR, LUMINOS dRF MAX, Siemens Ysio X.PREE XR, MULTIX IMPACT C Digital, Multix Fusion MAX XR, Multix IMPACT DR, LUMINOS dRF, Axiom Luminos Agile, Axiom Luminos Agile Max, Multix Fusion Digital, Mobilett Elara Max, Mobilett Mira Max, Mobilett Mira, Multitom Rax Your skills include the ability to resolve problems remotely utilizing excellent written and verbal communication skills. You have at least a high school diploma. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Utah, Arizona is $39.05 to $62.48 per hour. The pay range for this position in Nevada, Colorado is $41.11 to $65.77 per hour. The pay range for this position in Washington is $43.16 to $69.06 per hour. The pay range for this position in California is $46.04 to $73.66 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the zone. #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts. The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment. Essential Duties & Responsibilities Respond to incoming help desk calls and emails from users and provide real-time senior-level support. Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications. Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy. Assist with network administration tasks, including switch, firewall, and wireless troubleshooting. Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems. Support and administer the organization's VoIP/telephony/telehealth systems. Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints. Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools. Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365. Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff. Document issues, resolutions, and processes in the ticketing system with accuracy and completeness. Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability. Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts. Qualifications & Requirements Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered). Certifications: CompTIA Network+ or CCNA strongly preferred. Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies. Additional certifications (e.g., Azure, VMware, security-focused) are a plus. Experience: Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level. Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications. Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable. Skills: Excellent troubleshooting, documentation, and communication skills. Ability to handle multiple priorities and escalate issues appropriately.

Job Description The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts. The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment. Essential Duties & Responsibilities Respond to incoming help desk calls and emails from users and provide real-time senior-level support. Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications. Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy. Assist with network administration tasks, including switch, firewall, and wireless troubleshooting. Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems. Support and administer the organization's VoIP/telephony/telehealth systems. Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints. Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools. Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365. Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff. Document issues, resolutions, and processes in the ticketing system with accuracy and completeness. Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability. Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts. Qualifications & Requirements Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered). Certifications: CompTIA Network+ or CCNA strongly preferred. Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies. Additional certifications (e.g., Azure, VMware, security-focused) are a plus. Experience: Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level. Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications. Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable. Skills: Excellent troubleshooting, documentation, and communication skills. Ability to handle multiple priorities and escalate issues appropriately.

The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts. The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment. Essential Duties & Responsibilities Respond to incoming help desk calls and emails from users and provide real-time senior-level support. Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications. Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy. Assist with network administration tasks, including switch, firewall, and wireless troubleshooting. Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems. Support and administer the organization's VoIP/telephony/telehealth systems. Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints. Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools. Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365. Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff. Document issues, resolutions, and processes in the ticketing system with accuracy and completeness. Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability. Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts. Qualifications & Requirements Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered). Certifications: CompTIA Network+ or CCNA strongly preferred. Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies. Additional certifications (e.g., Azure, VMware, security-focused) are a plus. Experience: Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level. Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications. Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable. Skills: Excellent troubleshooting, documentation, and communication skills. Ability to handle multiple priorities and escalate issues appropriately.

Job TitleNational Support Specialist, Multivendor Services - SiemensJob Description Lead and mentor Field Service Engineers, resolve complex escalations quickly, and drive improvements in service quality and parts usage. If you're a technical expert who loves solving problems and elevating team performance, this role puts you at the center of high‑impact service excellence. Your role: Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology. Coach and mentor FSEs to deliver excellent customer experiences, including conducting crucial conversations and supporting technical and process updates through trip reports and seminars. Manage all technical escalations within the region, leading resolution strategies, instructing teams on repair solutions, and ensuring timely, effective corrective actions. Support business improvement efforts through parts review and approval processes, proactive monitoring of high‑activity sites, and leading initiatives to reduce material usage and improve performance. Ensure accountability and adherence to procedures across all repair activities, verifying proper parts usage and maintaining speed and quality of escalation resolution. You're the right fit if: You've acquired 5+ years of experience servicing the following equipment: Luminos Lotus MAX XR, LUMINOS dRF MAX, Siemens Ysio X.PREE XR, MULTIX IMPACT C Digital, Multix Fusion MAX XR, Multix IMPACT DR, LUMINOS dRF, Axiom Luminos Agile, Axiom Luminos Agile Max, Multix Fusion Digital, Mobilett Elara Max, Mobilett Mira Max, Mobilett Mira, Multitom Rax Your skills include the ability to resolve problems remotely utilizing excellent written and verbal communication skills. You have at least a high school diploma. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Utah, Arizona is $39.05 to $62.48 per hour. The pay range for this position in Nevada, Colorado is $41.11 to $65.77 per hour. The pay range for this position in Washington is $43.16 to $69.06 per hour. The pay range for this position in California is $46.04 to $73.66 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the zone. #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Why You'll Love Us: The staff at Cedar House is passionate and dedicated to improving the lives of those suffering from substance use disorders. They have uncompromising integrity and the ability to maintain the strictest confidentiality. We are a high-energy, enthusiastic, respectful team who values the ideas and opinions of others. Salary range for this position is $21.00 - $26.50 / Hour. We offer the following benefits: Medical/Dental/Vision/Life Insurance 403b Retirement Plan Company matched at $1: $1 up to 6% of Annual Salary Employee Assistance Plan Vacation 2 weeks accrued per year initially, then incrementally more with longevity. Sick Leave - 48 hours. Holidays - 12 paid per year. What You'll Do: Job Summary: Will ensure compliance with policies and procedures of Maple House Women with Children Program. Will act as a role model for participants and their children. Job Functions: Conduct intake with all beneficiaries, including ROIs and orientation to the program Manage bed assignments Maintain documentation in the beneficiary record, which includes updated case notes, discharge notes, and shift reports Receive briefing from prior shift personnel on recent developments Observe and report beneficiary behavior to case managers and document in the beneficiary chart as well as shift report in EHR Ensure beneficiaries attend all meetings and groups if physically able Conduct walk-throughs of facility and beneficiary rooms every 30 minutes and provide documentation of walk-throughs during 3rd shift Facilitate Mommy and Me groups with beneficiaries Oversee the self-administration of medication Answer telephones. Provide transportation of beneficiaries as needed. Driving Requirements: Hold a valid California Driver's License Four years of driving experience Must be at least 21 years of age No more than one at-fault accidents in the last three years No more than three moving violations in the last three years No major violation in the last 3 years Assist with childcare. Provide quality service to clients as required by Cedar House Life Change Center, State, and County Requirements. Maintain timely and reliable attendance. Perform life-saving measures when needed to protect the lives of Cedar House clients and employees. Perform other duties as assigned or required. Requirements What You'll Bring: Experience: Be registered upon hire under an accredited drug and alcohol certification program, CAADE, CADTP, or CCAPP (preferred). Education: Completed twelve years of education or have a GED. Enroll and complete a drug studies certificate program. Complete continuing education and trainings as required by Cedar House, County, and State mandates. Maintain current CPR/First Aid/AED. Knowledge/Skills/Abilities: Knowledgeable of Confidentiality laws, policies, and procedures. Knowledgeable about referral procedures. Knowledge of assessments, CalOMs forms, and consent forms. Must understand the nature of alcohol/drug addiction and the recovery process. Ability to address stressful situations in a calm manner and be able to communicate in a positive way. Ability to work with diverse groups of people. Resourcefulness and strong problem-solving skills. Uncompromising integrity and ability to maintain the strictest confidentiality. Champions the mission, culture, and objectives of the organization. Demonstrates value and respect for all employees and clients. High energy and enthusiasm. Performs effectively as a team player. Values the ideas and opinions of others and routinely collects their input as part of the decision-making process. PHYSICAL REQUIREMENTS The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable Individuals with disabilities to perform these functions. While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. They will also need to move around inside the office occasionally to access filing cabinets, office machinery, medical supplies, etc. The employee must be capable of operating a computer and other productivity machinery. There may be occasions where the employee needs to climb up or down a ladder or equipment and position themselves to maintain files in file cabinets and necessary medical supplies. It is essential for the employee to communicate information and ideas clearly so that others can understand. They must also be able to provide accurate information in these situations. The employee should be able to observe details at close range and occasionally move boxes weighing up to 40 pounds (individually) for various reasons. Additionally, the employee may need to work around or be exposed to outdoor weather conditions. WORKING ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable Individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Salary Description $21.00 - $26.50 / Hour

Job DescriptionDescription: Why You'll Love Us: The staff at Cedar House is passionate and dedicated to improving the lives of those suffering from substance use disorders. They have uncompromising integrity and the ability to maintain the strictest confidentiality. We are a high-energy, enthusiastic, respectful team who values the ideas and opinions of others. Salary range for this position is $21.00 - $26.50 / Hour. We offer the following benefits: Medical/Dental/Vision/Life Insurance 403b Retirement Plan Company matched at $1: $1 up to 6% of Annual Salary Employee Assistance Plan Vacation 2 weeks accrued per year initially, then incrementally more with longevity. Sick Leave - 48 hours. Holidays - 12 paid per year. What You'll Do: Job Summary: Will ensure compliance with policies and procedures of Maple House Women with Children Program. Will act as a role model for participants and their children. Job Functions: Conduct intake with all beneficiaries, including ROIs and orientation to the program Manage bed assignments Maintain documentation in the beneficiary record, which includes updated case notes, discharge notes, and shift reports Receive briefing from prior shift personnel on recent developments Observe and report beneficiary behavior to case managers and document in the beneficiary chart as well as shift report in EHR Ensure beneficiaries attend all meetings and groups if physically able Conduct walk-throughs of facility and beneficiary rooms every 30 minutes and provide documentation of walk-throughs during 3rd shift Facilitate Mommy and Me groups with beneficiaries Oversee the self-administration of medication Answer telephones. Provide transportation of beneficiaries as needed. Driving Requirements: Hold a valid California Driver's License Four years of driving experience Must be at least 21 years of age No more than one at-fault accidents in the last three years No more than three moving violations in the last three years No major violation in the last 3 years Assist with childcare. Provide quality service to clients as required by Cedar House Life Change Center, State, and County Requirements. Maintain timely and reliable attendance. Perform life-saving measures when needed to protect the lives of Cedar House clients and employees. Perform other duties as assigned or required. Requirements: What You'll Bring: Experience: Be registered upon hire under an accredited drug and alcohol certification program, CAADE, CADTP, or CCAPP (preferred). Education: Completed twelve years of education or have a GED. Enroll and complete a drug studies certificate program. Complete continuing education and trainings as required by Cedar House, County, and State mandates. Maintain current CPR/First Aid/AED. Knowledge/Skills/Abilities: Knowledgeable of Confidentiality laws, policies, and procedures. Knowledgeable about referral procedures. Knowledge of assessments, CalOMs forms, and consent forms. Must understand the nature of alcohol/drug addiction and the recovery process. Ability to address stressful situations in a calm manner and be able to communicate in a positive way. Ability to work with diverse groups of people. Resourcefulness and strong problem-solving skills. Uncompromising integrity and ability to maintain the strictest confidentiality. Champions the mission, culture, and objectives of the organization. Demonstrates value and respect for all employees and clients. High energy and enthusiasm. Performs effectively as a team player. Values the ideas and opinions of others and routinely collects their input as part of the decision-making process. PHYSICAL REQUIREMENTS The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable Individuals with disabilities to perform these functions. While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. They will also need to move around inside the office occasionally to access filing cabinets, office machinery, medical supplies, etc. The employee must be capable of operating a computer and other productivity machinery. There may be occasions where the employee needs to climb up or down a ladder or equipment and position themselves to maintain files in file cabinets and necessary medical supplies. It is essential for the employee to communicate information and ideas clearly so that others can understand. They must also be able to provide accurate information in these situations. The employee should be able to observe details at close range and occasionally move boxes weighing up to 40 pounds (individually) for various reasons. Additionally, the employee may need to work around or be exposed to outdoor weather conditions. WORKING ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable Individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Description Apply Here: ****************************************************************************** Peer Navigators work with individuals, groups, and communities to improve mental health as a part of a treatment team. They provide lived experience and expertise that professional training cannot provide. This person is a role model to peers who exhibits competency and knowledge from the lived experience. Qualifications: High School diploma or GED required. Personal knowledge gained through firsthand lived experience in mental health. Peer Support Specialist - Current Peer Support Specialist certification required. California certifications must remain active and valid with their governing entity. Proficient in Microsoft suite (Word, Excel, PowerPoint). Knowledge of community resources preferred. Bilingual preferred. A valid California driver's license is required of staff who have regular driving duties, and the driving record must meet the requirements of their position and be approved by the agency's insurance company Essential Job Functions: Ability to communicate ideas in oral and written form. Protect and honor individual integrity through confidentiality. Ability to work in a harmonious manner with subordinates, supervisors, and others. Ability to instruct in group and individual settings. Ability to work effectively with cultural/ethnic diversity. Maintain confidential information according to legal and ethical standards. Ability to work at various locations, including client homes, schools and community settings. Physical, mental, and emotional health adequate to perform duties. Responsibilities: Provide the perspective of experience to clients. Assist clients with accessing and linking to community resources. Help clients and family members with problem solving. Provide encouragement and hope. Provide group, individual, and family services for clients. Provide services to families when needed, including non-traditional hours. Maintain documentation, record and tracking systems that meet standards of the agency, The Joint Commission and contract. Collaborate with the treatment team, referring agency or other community agencies working with the client to coordinate treatment. Collect outcome data, including consumer satisfaction surveys, as required by the agency and contract. Participate in community outreach and presentations. Must implement program goals and objectives to meet and maintain contractual requirements. Participate in scheduled peer review. Responsible for preventing and controlling infection. Responsible for maintaining a culture of quality and safety. Effectively use de-escalation skills and techniques for crisis prevention. Properly administer the C-SSRS to help prevent suicide. Other: Attend all required meetings and trainings. Report any suspected child or dependent adult/elder abuse or neglect immediately to direct supervisor or utilize the chain of command if supervisor is unavailable. Report any client imminent danger to self or to others or gravely disabled immediately to direct supervisor or utilize the chain of command if supervisor is unavailable. Other duties as assigned.

At NorthBay Health, the Imaging Support Specialist, obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient's care is not delayed. Verifies and documents eligibility and benefits for patient's specific payor. Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and/or changes to daily/weekly schedule and patient record. Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints. Exhibits excellent customer service to patients, families and other staff. For the inpatient role, patient transports are required. Education: High school graduate or equivalent preferred. Licensure: Current AHA or equivalent healthcare provider BLS Certification required. Experience: General clerical, one or more years of clerical experience in a medical office setting preferably radiology and knowledge of HIPAA laws and guidelines. Skills: Exquisite customer service skills, comprehensive knowledge of payer and managed care requirements, advanced medical terminology, minimum of 35-wpm typing, computer data entry and math skills. Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Compensation: $26.64 to $32.40 per hours based on years of experience doing the duties of the role. Per diem shift differential of 10% added to above stated range.

How you will contribute: As an Applications Specialist, you will drive execution of customer-facing projects by developing and deploying formulations, cost calculators, and other technical service tools that bring Plantible's products to life. You will translate customer needs into practical solutions, enabling meaningful engagements, timely follow-ups, and progression of key initiatives. In the near term, you will focus on addressing customer pain points by creating, testing, and validating formulations in target categories to demonstrate product performance and functionality. Long term, you will establish scalable technical tools and solutions that strengthen customer partnerships and accelerate Plantible's commercial growth. What you will be working on: Engage in hands-on formulation, prototype and commercial development; from lab formulation to scale-up to commercial manufacturing processes. Use results to evaluate performance including presentation to target customers to convey the advantages and value provided by Plantible products to progress key projects. Initiate and deliver compelling presentations to demonstrate product efficacy and value proposition to stakeholders. Collaborate with internal teams to create technical documentation and marketing materials that highlight the benefits and applications of our products. Lead identified customer opportunities and collaborative projects with R&D and Business Development to refine and enhance product offerings based on market needs. Regular travel to customer sites to support technical needs, fostering strong professional relationships and advancing sales initiatives. Develop customer engagement tools including presentations, sell sheets, calculators and others needed to grow the business opportunity pipeline. Develop and provide status updates on key initiatives and commercialization activities. Develop knowledge and capability on new ingredients, formulations and applications to support Plantible's commercial efforts. What you bring to Plantible: Bachelor's degree in Food Science, Chemical Engineering, or a related field. Minimum 3 years of experience in relevant product categories such as bakery & snacks, dairy alternatives, ready-to-mix beverages, or other related applications A relentless drive for results, demonstrated through a history of surpassing bold growth targets, clearly establishing product-market fit with new products/compounds. Proven ability to develop, test, and validate formulations using industry-standard processing and testing methods. Direct experience engaging with customers and driving technical projects from concept through execution. Strong track record of delivering results, demonstrating product-market fit, and achieving ambitious growth targets. Skilled in building trusted customer relationships, identifying needs, and presenting effective technical solutions. Capable of developing customer-facing collateral and leveraging CRM tools to manage opportunities and pipeline. Hands-on, flexible, and collaborative team player with a “can-do” attitude and the agility to thrive in a fast-paced startup environment. Excellent communication skills, with the ability to give and receive candid feedback. Culinary skills are a strong plus. Passion for contributing to sustainable innovation and Plantible's mission. Choose Plantible Foods Joining Plantible means contributing to a sustainable future for all. We are a venture backed startup that is both spreading happiness amongst our employees and to current and future generations. We believe diversity creates uniqueness. Our team is composed of highly talented people with different interests and hobbies, which makes for a rich working environment. At Plantible we are continually working on our offerings to foster the best team. Check it out! Competitive health and wellness benefits Medical, Dental and Vision Insurance Discretionary Unlimited PTO Program Paid Holidays 401k Program Career Stipend Career development and growth opportunities Working in a rapidly growing, flexible and entrepreneurial environment Team building and company-wide events Financial support with your relocation, if necessary, ensuring a smooth transition Plantible Foods is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identity, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Plantible Foods reserves the right to defer or close a vacancy at any time. If you feel your skill set does not meet all listed qualifications for the role, we still encourage you to apply. As we continue to grow our company, we are seeking a range of candidates and would gladly consider you for other current or upcoming roles that may be a fit!

Job DescriptionDescription: Representing Roots Community Health Center as part of the Clinical Programs team, this position implements care coordination and outreach for high priority conditions such as Diabetes, HIV, Hepatitis C, Opioid Use Disorder, unsheltered status and complex care. This role will specifically support our Diabetes and Substance Use Disorder programs. The Clinical Program Specialist provides superior client/patient service, and interacts with team members/clinic personnel, employees of other departments, physicians' offices and hospitals, as well as the public. The Clinical Program Specialist oversees large client panel lists and uses prioritization skills to proactively track and coordinate patient visits, specialty referrals, and outreach activities in a timely and effective manner. This position will monitor, communicate with the care and program teams, and document activities using several client/patient tracking systems and Electronic Health Records to make sure communications, care coordination, and reporting requirements are timely, accurate and effective. Duties and Responsibilities: ? Conduct outreach to increase awareness of clinical programs in the community and to partner organizations. ? Conduct "in-reach" to current patients and members to increase engagement in clinical programs. ? Collaborate with patients' navigation team members to coordinate care and share patient progress. ? Maintain up-to-date and accurate service information in program-specific patient tracking systems on a daily basis. ? Support group visits or activities and assist with distribution of incentives to program participants. ? Work with the patient's care providers to support the patient in recommended visit schedules. ? Outreach to patients to educate them about clinical programs under the direction of the Clinical Programs Manager. ? Work with Administrative staff to ensure accurate documentation and reporting. ? Outreach and promote Roots events, campaigns and classes. ? Provide relevant information to the team to support the strategic development of the programs. ? Attend regular program meetings to discuss status of service coordination, challenges/barriers to conducting the work, including hard to reach patients or workload. ? Identify and report issues that require escalation to the next level of management for resolution. ? Willingness to shift to new processes, projects, etc. as needed. ? Attend and participate in MAA Implementation Trainings. ? Back up or coordinate with Patient Care Coordination staff to verify insurance, referrals, and appointment scheduling. ? Attend organizational and other trainings and meetings related to job role. ? Must be able to work on-site full time. Requirements: Competencies ? 1 year experience performing clinical, coordination, and/or administrative functions preferred. ? Strong interest in healthcare, social determinant of health and health disparities. ? Interest/experience working with low-income communities of color. ? Excellent written and verbal communication skills. ? Excellent team-player. ? Ability to manage multiple phone lines, spreadsheets and files. ? Ability to work with patients from different backgrounds. ? Strong working knowledge of Microsoft Office and G-Suite. ? Ability/willingness to learn Electronic Health Records and multiple reporting systems. Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E-Verify to validate the eligibility of our new employees to work legally in the United States.

Full-time Description Representing Roots Community Health Center as part of the Clinical Programs team, this position implements care coordination and outreach for high priority conditions such as Diabetes, HIV, Hepatitis C, Opioid Use Disorder, unsheltered status and complex care. This role will specifically support our Diabetes and Substance Use Disorder programs. The Clinical Program Specialist provides superior client/patient service, and interacts with team members/clinic personnel, employees of other departments, physicians' offices and hospitals, as well as the public. The Clinical Program Specialist oversees large client panel lists and uses prioritization skills to proactively track and coordinate patient visits, specialty referrals, and outreach activities in a timely and effective manner. This position will monitor, communicate with the care and program teams, and document activities using several client/patient tracking systems and Electronic Health Records to make sure communications, care coordination, and reporting requirements are timely, accurate and effective. Duties and Responsibilities: ? Conduct outreach to increase awareness of clinical programs in the community and to partner organizations. ? Conduct "in-reach" to current patients and members to increase engagement in clinical programs. ? Collaborate with patients' navigation team members to coordinate care and share patient progress. ? Maintain up-to-date and accurate service information in program-specific patient tracking systems on a daily basis. ? Support group visits or activities and assist with distribution of incentives to program participants. ? Work with the patient's care providers to support the patient in recommended visit schedules. ? Outreach to patients to educate them about clinical programs under the direction of the Clinical Programs Manager. ? Work with Administrative staff to ensure accurate documentation and reporting. ? Outreach and promote Roots events, campaigns and classes. ? Provide relevant information to the team to support the strategic development of the programs. ? Attend regular program meetings to discuss status of service coordination, challenges/barriers to conducting the work, including hard to reach patients or workload. ? Identify and report issues that require escalation to the next level of management for resolution. ? Willingness to shift to new processes, projects, etc. as needed. ? Attend and participate in MAA Implementation Trainings. ? Back up or coordinate with Patient Care Coordination staff to verify insurance, referrals, and appointment scheduling. ? Attend organizational and other trainings and meetings related to job role. ? Must be able to work on-site full time. Requirements Competencies ? 1 year experience performing clinical, coordination, and/or administrative functions preferred. ? Strong interest in healthcare, social determinant of health and health disparities. ? Interest/experience working with low-income communities of color. ? Excellent written and verbal communication skills. ? Excellent team-player. ? Ability to manage multiple phone lines, spreadsheets and files. ? Ability to work with patients from different backgrounds. ? Strong working knowledge of Microsoft Office and G-Suite. ? Ability/willingness to learn Electronic Health Records and multiple reporting systems. Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E-Verify to validate the eligibility of our new employees to work legally in the United States. Salary Description 24.04-26.00

Statement of Purpose The Certified Peer Support Specialist utilizes their experiences as a recipient of mental health and/or SUD treatment services to enhance the recovery efforts of clients while serving as a member of a multidisciplinary team that shares practical and personal experience, knowledge and insight related to illness management, life skills, and the lifelong process of recovery. Major Tasks, Duties, and Responsibilities Following is a general listing of the job duties inherent in this position. The employee will also perform other tasks and special projects as assigned or required. • Aids clients in becoming accustomed to program routine. • Assists clients with finding information and filling out forms as needed. • Conveys respect for cultural and lifestyle diversities of clients and staff. • May accompany clients to activities inside the program or in the community. • May serve as support when a client has an appointment off premises. • Provides engagement and outreach to current or potential clients, and families in the community. • Performs screening assessments of clients and presents at team meetings. • Provides expertise from personal experience in the areas of substance abuse and co-occurring disorders recovery to interdisciplinary team. • Completes all charting and documentation as contractually required and in timely manner as dictated by program requirements. • Provides services in the field/office environment, while carrying a small caseload, and participates in regularly scheduled staff meetings. • Serves as part of the on-call team, fulfilling all work requirements of this program component. • Complies with all BHS and program rules, policies and procedures including HIPAA standards and 42 CFR. • Serves as a mentor to clients, and families to promote empowerment and hope, and while drawing on own experiences as a consumer to build trust and commonality provides peer counseling and support. • Promotes a team culture characterized by openness to clients' experiences and encouragement of self- determination throughout treatment planning process. • Provides education and support to clients about stigma and ways to combat it, and advocates for clients by educating about grievance or complaint procedures. • Provides education and support to family members, including peer and family run support groups. • Serves as liaison between the team and consumer-run programs, and encourages clients' use of these. • Serves as part of the on-call team, fulfilling all duties of this program component, and provides services after- hours as required by contract, and provide ongoing ‘side-by-side' services related to skills development. • Maintains knowledge of best practices by reading appropriate publications, attending seminars, conferences, and other training as necessary. Certified Peer Support Specialist Competencies and Performance Expectations All Certified Peer Support Specialists are expected to: • Engage in behavior which supports a program setting. • Develop an understanding of drug and alcohol dependency, mental health, 12 Step programs, confidentiality, professional boundaries, and co-dependency. • Collect, analyze, report and document laboratory specimens in strict accordance with protocol. • Communicate clearly and effectively with clients, staffs, and others as needed. • Keep work, file, and storage areas well organized. • Maintain records and files in such a way that authorized staff can retrieve needed items without difficulty. • Communicate clearly with clients, staff, and others. • Understand cultural and socio-economic factors that inform service provision to persons with mental health and/or substance use disorders. • Know/learn behavioral management techniques and crisis intervention skills, and cultural competency relevant to community/communities served. • Utilize logical problem-solving techniques both independently and in collaboration with workers in dealing with client needs. Prerequisite Qualifications Following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act. Bilingual abilities may be required within certain BHS programs. A combination of education, training and work experience equivalent to the following: • Bilingual Spanish preferred. • High School Diploma or G.E.D. and at least one year of experience working in a social service setting serving individuals in early recovery. • For certification level position, certification must be in a substance abuse treatment field, with two years of experience providing substance abuse and integrated services to individuals with co-occurring disorders. • Must have life experience of being in recovery or have had a family member in recovery and be willing to disclose. • Training and/or personal experience in substance abuse programs and treatment, relapse prevention, harm reduction, motivational interviewing and 12-Step programs. • Well-organized person with basic clerical and good alphanumeric filing skills. Prefer job background which includes people contact, both face-to-face and by telephone. Data entry and word processing experience or will train on the job with the requirement that employee demonstrates a learning curve resulting in computer skills adequate for this position within three months of hire. • Must have a valid California driver license and liability insurance if driving personal vehicle on BHS business. • Able to stand, bend, stoop, squat and reach for purpose of performing duties such as handling materials stocked on shelves, filing and handling and sorting mail. Routinely lift and move items weighing up to twenty-five pounds; is expected to ask for assistance and use dolly or cart and any heavy items. Vision, hearing, manual dexterity and eye-hand coordination adequate for recordkeeping, writing, and using telephones, computers, and office machinery. Able to move about the facility and other off-site locations. • The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position. Specific qualifications may vary based on assignment. The supervisor will initial those items on the following list, which apply and write N/A to indicate those qualifications, which are not applicable: _____ Class “B” California Driver's License. _____ Class “C” California Driver's License _____ Chemical dependency counselor certification _____ Personal vehicle with liability insurance for reimbursable mileage _____Must be able to be insured by BHS insurance to drive BHS vehicle _____Obtain NPI Number ____Obtain First Aid and CPR certification within 90 days of employment and maintain current thereafter. _____ Medication training required within 30 days of employment. _____ Bi-lingual (specify: ___________________)