Surgery Scheduler jobs at Health First - 2817 jobs
Surgery Scheduler Ambulatory - Gastroenterology
Health First 4.7
Surgery scheduler job at Health First
Job Requirements To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: providing exceptional administrative support to the assigned department, providers and patients. The Surgical Scheduler must schedule office based and hospital procedures consistent with the patient's diagnosis and procedure request. Also requires excellent customer service skills in interfacing with internal and external customers. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding appointments, cancellations, and delays.
PRIMARY ACCOUNTABILITIES
Quality/No Harm:
* Schedule pre-operative and post-operative appointments.
* Within scope of practice, may order appropriate pre-operative labs and required testing entering into the Electronic Medical Record.
* Schedule surgical procedures at multiple ORs.
* Coordinate surgical assistance and arranges for surgical equipment representatives to be available and present for procedures.
* Ensure that H & Ps (history & physical exams) are sent to appropriate facility.
* Update physician calendars with surgical schedule as changes are required.
* Order/schedule diagnostic testing as appropriate and enter into EMR.
* Ensure pre-operative clearance is obtained.
* Complete disability paperwork for surgical patients.
* Enters surgical charges into financial system for accurate invoicing.
*
Stewardship:
* Greets patients in the ambulatory setting, ensuring a positive customer experience.
* Answers multi-line telephones handling both internal and external calls. Responds to phone messages within the HFMG standard return call period.
* Answer or triage patient questions associated with the surgery schedule, procedures, preparation or after-care.
* Make outward-bound call to patients having outpatient procedures, the day after surgery to check on their status and to answer any questions.
Customer Experience:
* Communicate with physician office/registration staff regarding documentation concerns related to medical necessity/post discharge queries as necessary to clarify documentation/coding related issues.
* Respond and relay documentation/coding issues/concerns from and to Health First departments and physician's offices.
Work Experience
MINIMUM QUALIFICATIONS:
* Education: High School Diploma or GED
* Licensure: None
* Certification:
* Work Experience: Minimum three (3) years' experience in ambulatory healthcare environment performing administrative duties.
* Knowledge of medical terminology.
* Knowledge of CPT and ICD-10 codes
PREFERRED QUALIFICATIONS:
* Licensure: None
* Certification: Certified Medical Assistant/Registered Medical Assistant
* Work Experience: Preferred (1) year experience in a surgery scheduling role.
MENTAL DEMANDS:
* Requires decisive judgment and the ability to work with minimal supervision.
* Requires the ability to use critical thinking skills and formulate logical decisions to apply clinical coding guidelines to health record documentation.
* Ability to read and comprehend instructions, correspondence, memos, and electronic mail (English).
* Must be detail and accuracy oriented.
Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.
$28k-33k yearly est. 8d ago
Looking for a job?
Let Zippia find it for you.
Referral Coordinator
Adventhealth 4.7
Tampa, FL jobs
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Day (United States of America)
**Address:**
3000 MEDICAL PARK DR
**City:**
TAMPA
**State:**
Florida
**Postal Code:**
33613
**Job Description:**
+ Shift - Monday through Friday from 8AM to 4:30PM
+ Takes accurate and legible messages, including time, date, and initials.
+ Answers non-clinical questions for patients and family members and routes all other calls correctly.
+ Uses the telephone system appropriately according to guidelines.
+ Obtains physician approval for referrals and hospital admissions.
+ Serves as a liaison between the insurance company, the patient, and the physician.
**Knowledge, Skills, and Abilities:**
- Knowledge of business office procedures.
- Knowledge of English grammar, spelling, and punctuation to type patient information.
- Skill in operating a computer, photocopy machine, and proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Skill in greeting patients and answering the telephone in a professional, pleasant, and helpful manner.
- Ability to speak clearly and concisely.
- Ability to read, understand, and follow oral and written instruction.
- Ability to type 50 words per minute accurately.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
- Demonstrates ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements.
- Possesses a strong knowledge, understanding, and competency in the areas of insurance carrier plans and coverage benefits, procedures, CPT codes, HCPCS, and ICD-10 codes.
- Professional, oral, and written communication skills.
- Problem-solving and critical thinking skills.
- Ability to work in a team setting, as well as independently.
- Ability to work well under pressure with deadlines - sense of urgency.
- Ability to prioritize and manage simultaneous assignments with frequent interruptions while paying close attention to details.
- Must be willing to float to other practices, within reason, when patient load, vacation schedules, etc., make it necessary.
- Strong customer service background.
- Understanding of co-insurance, co-pays, and deductibles, and the ability to explain.
- Medical terminology and office background preferred.
- Additional languages preferred.
**Education:**
- High School Grad or Equiv [Required]
**Field of Study:**
- N/A
**Work Experience:**
- 1+ of icd-9 and cpt-4 coding experience [Preferred]
- Experience with computers [Required]
**Additional Information:**
- N/A
**Licenses and Certifications:**
- N/A
**Physical Requirements:** _(Please click the link below to view work requirements)_
Physical Requirements - ****************************
**Pay Range:**
$17.11 - $27.38
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Patient Experience
**Organization:** AdventHealth Medical Group Support
**Schedule:** Full time
**Shift:** Day
**Req ID:** 150799841
$17.1-27.4 hourly 2d ago
Dietary Patient Service Representative
Adventhealth 4.7
Tampa, FL jobs
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
* Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
* Paid Time Off from Day One
* 403-B Retirement Plan
* 4 Weeks 100% Paid Parental Leave
* Career Development
* Whole Person Well-being Resources
* Mental Health Resources and Support
* Pet Benefits
Schedule:
Full time
Shift:
Day (United States of America)
Address:
3100 E FLETCHER AVE
City:
TAMPA
State:
Florida
Postal Code:
33613
Job Description:
Guide patients through the meal ordering process using a computerized diet office system, ensuring selections align with prescribed diets and enhancing satisfaction through personalized suggestions.
Verify patient identifiers during meal delivery, ensure tray accuracy, and confirm patients have everything they need before leaving the room to support a positive dining experience.
Round on patients and nursing staff to identify and resolve foodservice concerns, taking ownership of complaints and implementing service recovery to improve patient experience scores.
Assemble and deliver trays according to therapeutic diet guidelines and presentation standards, maintaining timely and accurate service across all patient areas.
Perform physically active duties including walking long distances, standing for extended periods, and working up to 12-hour shifts while maintaining a clean, organized, and compliant work environment. Other duties as assigned.
Knowledge, Skills, and Abilities:
* Able to communicate in English [Required]
* Basic computer skills [Required]
Education:
* N/A
Field of Study:
* N/A
Work Experience:
1+ food service experience required in hospitality industry [Preferred]
Healthcare foodservice experience preferred [Preferred]
Previous customer service experience required [Required]
Previous experience with CBORD or another nutrition software program preferred [Required]
Additional Information:
* N/A
Licenses and Certifications:
* N/A
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - ****************************
Pay Range:
$15.31 - $24.49
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
$15.3-24.5 hourly 5d ago
Dietary Patient Service Representative
Adventhealth 4.7
Tampa, FL jobs
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Day (United States of America)
**Address:**
3100 E FLETCHER AVE
**City:**
TAMPA
**State:**
Florida
**Postal Code:**
33613
**Job Description:**
+ Guide patients through the meal ordering process using a computerized diet office system, ensuring selections align with prescribed diets and enhancing satisfaction through personalized suggestions.
+ Verify patient identifiers during meal delivery, ensure tray accuracy, and confirm patients have everything they need before leaving the room to support a positive dining experience.
+ Round on patients and nursing staff to identify and resolve foodservice concerns, taking ownership of complaints and implementing service recovery to improve patient experience scores.
+ Assemble and deliver trays according to therapeutic diet guidelines and presentation standards, maintaining timely and accurate service across all patient areas.
+ Perform physically active duties including walking long distances, standing for extended periods, and working up to 12-hour shifts while maintaining a clean, organized, and compliant work environment. Other duties as assigned.
**Knowledge, Skills, and Abilities:**
- Able to communicate in English [Required]
- Basic computer skills [Required]
**Education:**
- N/A
**Field of Study:**
- N/A
**Work Experience:**
- 1+ food service experience required in hospitality industry [Preferred]
- Healthcare foodservice experience preferred [Preferred]
- Previous customer service experience required [Required]
- Previous experience with CBORD or another nutrition software program preferred [Required]
**Additional Information:**
- N/A
**Licenses and Certifications:**
- N/A
**Physical Requirements:** _(Please click the link below to view work requirements)_
Physical Requirements - ****************************
**Pay Range:**
$15.31 - $24.49
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Nutritional Services
**Organization:** AdventHealth Tampa
**Schedule:** Full time
**Shift:** Day
**Req ID:** 150714312
$15.3-24.5 hourly 5d ago
Medical Office Coordinator
Adventhealth 4.7
Tampa, FL jobs
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Day (United States of America)
**Address:**
8702 HUNTERS LAKE DR
**City:**
TAMPA
**State:**
Florida
**Postal Code:**
33647
**Job Description:**
+ Facilitates the registration and scheduling process for patients.
+ Communicates effectively with registration and ancillary departments to ensure accurate capture and throughput of all outpatient appointments.
+ Schedules patient appointments for ancillary departments and ensures all necessary information is recorded.
+ Interacts with registration and promptly notifies physician offices of possible non-covered appointments.
+ Facilitates prompt delivery of precertification for outpatient clinics.
**Knowledge, Skills, and Abilities:**
- Computer Proficiency [Required]
- Knowledge of small office equipment; copier/fax/calculator [Required]
**Education:**
- High School Grad or Equiv [Required]
**Field of Study:**
- in business, marketing, fundraising or a health care related field
- in Non-Profit Management, Healthcare Administration, Sales and Marketing, Business Administration
**Work Experience:**
- 1+ in a medical setting with coding, charge entry and payment collection [Preferred]
**Additional Information:**
- N/A
**Licenses and Certifications:**
- Basic Life Support - CPR Cert (BLS) [Preferred]
**Physical Requirements:** _(Please click the link below to view work requirements)_
Physical Requirements - ****************************
**Pay Range:**
$15.69 - $25.10
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Clinical Business Operations
**Organization:** AdventHealth Primary Care Network Hillsborough
**Schedule:** Full time
**Shift:** Day
**Req ID:** 150799359
$15.7-25.1 hourly 2d ago
Medical Office Coordinator
Adventhealth 4.7
New Smyrna Beach, FL jobs
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
* Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
* Paid Time Off from Day One
* 403-B Retirement Plan
* 4 Weeks 100% Paid Parental Leave
* Career Development
* Whole Person Well-being Resources
* Mental Health Resources and Support
* Pet Benefits
Schedule:
Full time
Shift:
Day (United States of America)
Address:
125 FLORIDA MEMORIAL PKWY
City:
NEW SMYRNA BEACH
State:
Florida
Postal Code:
32168
Job Description:
Facilitates the registration and scheduling process for patients.
Communicates effectively with registration and ancillary departments to ensure accurate capture and throughput of all outpatient appointments.
Schedules patient appointments for ancillary departments and ensures all necessary information is recorded.
Interacts with registration and promptly notifies physician offices of possible non-covered appointments.
Facilitates prompt delivery of precertification for outpatient clinics.
Knowledge, Skills, and Abilities:
* Computer Proficiency [Required]
* Knowledge of small office equipment; copier/fax/calculator [Required]
Education:
* High School Grad or Equiv [Required]
Field of Study:
* in business, marketing, fundraising or a health care related field
* in Non-Profit Management, Healthcare Administration, Sales and Marketing, Business Administration
Work Experience:
* 1+ in a medical setting with coding, charge entry and payment collection [Preferred]
Additional Information:
* N/A
Licenses and Certifications:
* Basic Life Support - CPR Cert (BLS) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - ****************************
Pay Range:
$15.69 - $25.10
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
$15.7-25.1 hourly 3d ago
Medical Fitness Receptionist/Membership Liaison
Adirondack Medical Center 4.9
Saranac Lake, NY jobs
As an integral part of the member services team, the Front Desk Receptionist/Member Liaison is responsible for assisting in achieving or exceeding sales goals, renewals and ancillary service goals by assisting with strategic outreach, in-club lead generation and securing member referrals. Member Liaisons must display/ have knowledge of and participate in all facility services, programs and products. Above all, Member Liaisons must have the ability to build rapport and lasting relationships with prospective and current members.
The Member Liaison is an important part of the Front Desk Reception Team, who is friendly and attentive professionals who strives to deliver exceptional service to members and guests by:
Assisting in the day to day operations of the front desk reception; growth and retention of the membership base by providing a professional service to both prospective and existing members. To perform the onboarding of new membership, payment processing, and scheduling Medical Fitness Center services. To ensure membership meets goals; to serve members on a daily basis; to actively pursue inside and outside prospects; to increase member enrollment and retention. Handling check-ins, conducting facility tours, addressing questions and resolving issues appropriately. Access functions in a manner to promote positive relationships with customers, including members, Rehabilitation patients and staff.
To perform front desk duties in accordance with established policies and procedures of Adirondack Health, as well as regulatory compliance agencies such as HIPAA, HFAP, CMS, and EMTALA. Perform duties including: Telephone and mail correspondence, scheduling of appointments, basic bookkeeping, cashiering, filing, and other clerical duties. Position will expose team members to personal and confidential Member and Staff information. Maintain departmental equipment and supplies.
Educational Requirements/ Qualifications/Experience:
A minimum of a bachelors degree in a related field or relevant job specific experience is required. The ability to naturally connect with a wide variety of people. Demonstrate strong customer service skills and enjoy serving others. Works well in a collaborative team environment. Highly organized and efficient. Excellent communication skills, with telephone etiquette, email etiquette, professional appearance and proper speaking skills are needed to maintain good public relations with daily contacts. Candidate must possess computer skills; the ability to handle multiple simultaneous tasks; experience in a professional office or fitness environment; sale experience/strong sales skills preferred; eagerness and willingness to be involved in the fitness and wellness industry, advance knowledge and learn.
Pay Scale:
$16 - $19 per hour
$16-19 hourly 5d ago
Medical Office Coordinator
Adventhealth 4.7
Oviedo, FL jobs
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Day (United States of America)
**Address:**
8315 RED BUG LAKE RD
**City:**
OVIEDO
**State:**
Florida
**Postal Code:**
32765
**Job Description:**
Facilitates the registration and scheduling process for patients. Communicates effectively with registration and ancillary departments to ensure accurate capture and throughput of all outpatient appointments. Schedules patient appointments for ancillary departments and ensures all necessary information is recorded. Interacts with registration and promptly notifies physician offices of possible non-covered appointments. Facilitates prompt delivery of precertification for outpatient clinics. Evaluates, compiles, and reports information to the team to facilitate patient care. Anticipates and prioritizes workload efficiently, displaying independent problem-solving skills. Maintains clerical abilities to file records supporting scheduling function processes. Keys in information for patient appointments and external reviews on all pre-certified appointments. Attends staff meetings regularly to stay informed and contribute to team discussions. Other duties as assigned. **Knowledge, Skills, and Abilities:**
- Computer Proficiency [Required]
- Knowledge of small office equipment; copier/fax/calculator [Required]
**Education:**
- High School Grad or Equiv [Required]
**Field of Study:**
- in business, marketing, fundraising or a health care related field
- in Non-Profit Management, Healthcare Administration, Sales and Marketing, Business Administration
**Work Experience:**
- 1+ in a medical setting with coding, charge entry and payment collection [Preferred]
**Additional Information:**
- N/A
**Licenses and Certifications:**
- Basic Life Support - CPR Cert (BLS) [Preferred]
**Physical Requirements:** _(Please click the link below to view work requirements)_
Physical Requirements - ****************************
**Pay Range:**
$15.69 - $25.10
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Clinical Business Operations
**Organization:** AdventHealth Primary Care Network Seminole
**Schedule:** Full time
**Shift:** Day
**Req ID:** 150791914
$15.7-25.1 hourly 2d ago
Medical Office Coordinator
Adventhealth 4.7
Oviedo, FL jobs
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
* Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
* Paid Time Off from Day One
* 403-B Retirement Plan
* 4 Weeks 100% Paid Parental Leave
* Career Development
* Whole Person Well-being Resources
* Mental Health Resources and Support
* Pet Benefits
Schedule:
Full time
Shift:
Day (United States of America)
Address:
8315 RED BUG LAKE RD
City:
OVIEDO
State:
Florida
Postal Code:
32765
Job Description:
Facilitates the registration and scheduling process for patients. Communicates effectively with registration and ancillary departments to ensure accurate capture and throughput of all outpatient appointments. Schedules patient appointments for ancillary departments and ensures all necessary information is recorded. Interacts with registration and promptly notifies physician offices of possible non-covered appointments. Facilitates prompt delivery of precertification for outpatient clinics. Evaluates, compiles, and reports information to the team to facilitate patient care. Anticipates and prioritizes workload efficiently, displaying independent problem-solving skills. Maintains clerical abilities to file records supporting scheduling function processes. Keys in information for patient appointments and external reviews on all pre-certified appointments. Attends staff meetings regularly to stay informed and contribute to team discussions. Other duties as assigned.Knowledge, Skills, and Abilities:
* Computer Proficiency [Required]
* Knowledge of small office equipment; copier/fax/calculator [Required]
Education:
* High School Grad or Equiv [Required]
Field of Study:
* in business, marketing, fundraising or a health care related field
* in Non-Profit Management, Healthcare Administration, Sales and Marketing, Business Administration
Work Experience:
* 1+ in a medical setting with coding, charge entry and payment collection [Preferred]
Additional Information:
* N/A
Licenses and Certifications:
* Basic Life Support - CPR Cert (BLS) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - ****************************
Pay Range:
$15.69 - $25.10
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
$15.7-25.1 hourly 3d ago
Bilingual Patient Service Representative, Onsite CCF Indian River Hospital
Centauri Health Solutions 4.6
Vero Beach, FL jobs
Bilingual Patient Service Representatives work onsite with our hospital client staff, patients and other team members while interviewing patients to determine program eligibility. Patient Service Representatives conduct analysis of patients' potential reimbursement and partner with patients to ensure complete understanding of benefits application process. Patient Service Representatives partner with team members and client to ensure that patients' and client's needs are met.
Schedule will be: Monday - Friday, 9 am to 5:30 pm.
Learn more about this position by watching a short interview with a current Centauri associate: *******************************************
Role Responsibilities:
Meet with under-insured or uninsured patients to explore & identify all possible eligibility program solutions/options
Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
Interview patients; conduct analysis of potential reimbursement, and determine eligibility
Introduce services, sets expectations for process and communication to ensure patient understanding
Partner with patients to ensure patient understanding of process and assist with any questions during the application process
Obtain and manage all needed forms from patients, and follow up throughout process
Identify any additional patient needs and direct them to appropriate agencies for assistance
Leverage technology and account processing workflows; maintains data integrity with accurate and concise documentation in systems
Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner
Provide strong client service and collaboration with the team
Understand and agree to role-specific information security access and responsibilities
Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
Read, understand and agree to security policies and complete all annual security and compliance training
Role Requirements:
2+ years customer service experience
Must be fluent in Spanish (speak, read, write)
Must be able to work onsite at hospital facility
Must be able to work schedule above
Outstanding communication skills and desire to provide excellent customer service
A strong concept of patient advocacy and the desire to help someone every day
A strong work ethic, ability to work independently while making a difference
Strong computer skills and the ability to multitask while working in a fast-paced environment
A positive outlook and eagerness to learn
Consistent punctuality and attendance
Healthcare experience, patient contact experience a strong plus
$27k-33k yearly est. 4d ago
Medical Scheduler
Health & Psychiatry 3.4
Oldsmar, FL jobs
About us:
At Health & Psychiatry, located in the heart of Oldsmar, Florida, with offices across the state, we are looking for a compassionate Medical Assistant to join our team. Our mission is to provide a healthcare experience centered around hope, health, and harmony through personalized behavioral health services.
As a Medical Assistant with us, you will play a key role in delivering outstanding patient care in an environment that values compassion and excellence. Our top priority is the health and well-being of our patients, and we are growing as a company, expanding throughout Florida, the U.S., and internationally. We are proud to offer mental healthcare services globally through our cutting-edge telepsychiatry technology.
If you're passionate about helping others and eager to be part of a growing, dynamic team, we'd love to hear from you!
Please see our website for all that we offer!
***********************************
Key Responsibilities:
Medical Duties: ( included but no limited to:)
Record and update patient medical histories
Measure and record vital signs
Process refill requests
Administer ADHD test (training will be provided)
Assist with Spravato treatments (training will be provided)
Send and obtain medical records
Schedule patient appointments
Answer phone calls and manage patient inquiries regarding any medical issues.
Maintain accurate patient records in compliance with HIPAA guidelines
Key Skills and Competencies:
Strong verbal and written communication skills
Proficient computer skills
EHR system knowledge preferred
A strong desire to learn and expand knowledge
Compassionate and patient-focused attitude
$26k-30k yearly est. 4d ago
Vascular Practice New Patient Coordinator
Adventhealth 4.7
Orlando, FL jobs
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Day (United States of America)
**Address:**
80 W MICHIGAN ST
**City:**
Orlando
**State:**
Florida
**Postal Code:**
32806
**Job Description:**
**Schedule:** Full-time, 40 hours per week
**Primary Job Responsibilities:**
+ Provides each new patient with the appropriate administrative guide and referral information for other physicians or facilities.
+ Obtains pertinent medical records before the appointment date for new patients.
+ Coordinates with physicians and departments as needed to facilitate patient visits.
+ Completes registration and obtains insurance authorization for new patients. Forwards financial information and copies of insurance cards to the Billing Department.
+ Proactively seeks opportunities to increase referrals to the practice. Responds to incoming referrals the same day and schedules new patients within the required number of business days.
**Physical Requirements:** _(Please click the link below to view work requirements)_
Physical Requirements - ****************************
**Pay Range:**
$16.14 - $25.83
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Patient Experience
**Organization:** AdventHealth Medical Group Central Apopka
**Schedule:** Full time
**Shift:** Day
**Req ID:** 150733806
$16.1-25.8 hourly 6d ago
Scheduling Coordinator
Tendercare Home Health Services, Inc. 3.9
Indianapolis, IN jobs
At Tendercare Home Health, the Scheduling Coordinator plays a vital role as the voice of our patients and employee experience. In this key position for our company, you will ensure that our patients receive the best possible staffing support tailored to their needs while fostering an exceptional experience for both patients and employees. This role is key to our mission of delivering top-quality care, placing you at the forefront of supporting families through challenging situations and coordinating the services they need. Through effective communication via text, email, and phone, you will facilitate seamless care coordination, ensuring clients are appropriately staffed for their care needs. This position is on-site at our Tendercare office in Indianapolis.
Essential Duties:
Communicate clearly, kindly, and effectively as a primary representative of Tendercare Home Health.
Acts as the main point of contact for patients and employees regarding schedules which can include hospitalizations, call-offs, etc.
Build patient schedules that align with the patient's health insurance benefits (will be provided).
Clear alerts in Tendercare's electronic medical records system, CellTrak.
Collaborate with other departments to provide top quality, kind, and compassionate support to Tendercare patients, families, and employees.
Must strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) requirements regarding privacy and security of health information of clients of Tendercare.
Participate in a rotating Sunday on call schedule (8 a.m. Sunday to 8 a.m. Monday). Schedulers will also take turns covering on-call shifts on holidays. One scheduler should not do more than 2 holidays per year.
Performs other duties as assigned.
Required Qualifications:
Excellent verbal and written communication skills.
Must be a strong multitasker with exceptional follow-up skills.
Exceptional interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Associate degree or equivalent experience preferred.
Strong attention to detail within multiple platforms.
Proficient with Microsoft Office Suite or related software.
Experience with medical records systems or similar software is preferred.
Ability to sit at a desk and work on a computer for extended periods (up to 8 hours per day).
Ability to communicate clearly in person and over the phone.
Tendercare Home Health Services has been a family-owned and operated business for the past 30 years. We believe in doing what's right for our patients and we do all we can to take care of our nurses. We're a top workplace and believe that a happy nurse equals a happy patient. We're looking for quality candidates to join our fast-growing company.
Compensation Range: $22-27/hourly
$22-27 hourly 5d ago
Patient Coordinator - Per Diem
Akumin 3.0
Clearwater, FL jobs
The **Patient Coordinator** is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.
**Specific duties include, but are not limited to:**
+ Greets and assists patients, customers and visitors in person and over the phone.
+ Will perform patient registration in various systems.
+ Answers all phone calls in a professional and courteous manner.
+ May collect monies for time-of-service patient responsibility.
+ May be responsible for verifying insurance coverage and obtain prior authorization.
Patient Assistance:
+ May perform preliminary screening of patients prior to procedures, which may include medical history.
+ May transport patient to/from the exam room.
+ May assist in patient transfer on/off the exam table.
+ May transport patient to/from the exam room.
+ May provide the patient with preliminary and post-procedure instructions.
Work Area & Supply Preparation
+ In the mobile setting, may assist in preparing the unit for transport.
+ Will maintain a clean and organized work area.
+ May order supplies and ensure the work area is properly stocked.
Documentation
+ Will ensure accuracy of patient records.
+ May schedule patient appointments and obtain insurance verification and/or authorization.
+ May prepare medical records for physicians, patients and customers.
+ Ensures accurate documentation of patient visits in various electronic
+ systems and on written documents.
+ May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
+ Performs all duties within HIPAA regulations.
+ Other duties as assigned.
**Position Requirements:**
+ High School Diploma or equivalent experience required.
+ For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
+ For Fixed Radiology, CPR Certification is a plus.
+ As applicable, valid state driver's license required.
+ Ability to work at several locations required.
+ Strong customer service skills.
+ Organizational and multi-tasking skills.
+ Basic knowledge of computer applications and programs.
+ Local travel may be required to support multiple sites.
+ The COVID-19 vaccination is/may be a condition of employment.
+ All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
**Preferred**
+ Six months customer service or related experience and/or training.
+ Knowledge of medical terminology is a plus.
+ Bilingual in Spanish is a plus.
**Physical Requirements:**
The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.
More than 50% of the time:
+ Sit, stand, walk.
+ Repetitive movement of hands, arms and legs.
+ See, speak and hear to be able to communicate with patients.
Less than 50% of the time:
+ Stoop, kneel or crawl.
+ Climb and balance.
+ Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).
**Residents living in CA, WA, Jersey City, NJ, NY, and CO click here (*********************************************************************************** to view pay range information.**
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
$26k-30k yearly est. 3d ago
Patient Coordinator - Per Diem
Akumin 3.0
Tampa, FL jobs
The **Patient Coordinator** is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.
**Specific duties include, but are not limited to:**
+ Greets and assists patients, customers and visitors in person and over the phone.
+ Will perform patient registration in various systems.
+ Answers all phone calls in a professional and courteous manner.
+ May collect monies for time-of-service patient responsibility.
+ May be responsible for verifying insurance coverage and obtain prior authorization.
Patient Assistance:
+ May perform preliminary screening of patients prior to procedures, which may include medical history.
+ May transport patient to/from the exam room.
+ May assist in patient transfer on/off the exam table.
+ May transport patient to/from the exam room.
+ May provide the patient with preliminary and post-procedure instructions.
Work Area & Supply Preparation
+ In the mobile setting, may assist in preparing the unit for transport.
+ Will maintain a clean and organized work area.
+ May order supplies and ensure the work area is properly stocked.
Documentation
+ Will ensure accuracy of patient records.
+ May schedule patient appointments and obtain insurance verification and/or authorization.
+ May prepare medical records for physicians, patients and customers.
+ Ensures accurate documentation of patient visits in various electronic
+ systems and on written documents.
+ May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
+ Performs all duties within HIPAA regulations.
+ Other duties as assigned.
**Position Requirements:**
+ High School Diploma or equivalent experience required.
+ For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
+ For Fixed Radiology, CPR Certification is a plus.
+ As applicable, valid state driver's license required.
+ Ability to work at several locations required.
+ Strong customer service skills.
+ Organizational and multi-tasking skills.
+ Basic knowledge of computer applications and programs.
+ Local travel may be required to support multiple sites.
+ The COVID-19 vaccination is/may be a condition of employment.
+ All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
**Preferred**
+ Six months customer service or related experience and/or training.
+ Knowledge of medical terminology is a plus.
+ Bilingual in Spanish is a plus.
**Physical Requirements:**
The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.
More than 50% of the time:
+ Sit, stand, walk.
+ Repetitive movement of hands, arms and legs.
+ See, speak and hear to be able to communicate with patients.
Less than 50% of the time:
+ Stoop, kneel or crawl.
+ Climb and balance.
+ Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).
**Residents living in CA, WA, Jersey City, NJ, NY, and CO click here (*********************************************************************************** to view pay range information.**
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
$26k-30k yearly est. 3d ago
Patient Coordinator
Akumin 3.0
Brookfield, CT jobs
**Welcome to Northeast Radiology an Akumin Company!** As a leading provider of radiology and oncology services in the United States, we are dedicated to improving the diagnosis and treatment of patients through the use of advanced technology and expert clinical and operational knowledge. Our network of owned and operated imaging locations offers a range of outpatient diagnostic procedures, including MRI, CT, PET, and more. In addition, we provide a full suite of diagnostic imaging and cancer care services, including radiation therapy, to over 1,000 hospitals and health systems across 48 states. Our goal is to make healthcare more efficient and effective for both patients and providers. Thank you for considering a career with us!
The **Patient Coordinator** is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment. **Bilingual Spanish speaking strongly preferred**
**Specific duties include, but are not limited to:**
+ Greets and assists patients, customers and visitors in person and over the phone.
+ Will perform patient registration in various systems.
+ Answers all phone calls in a professional and courteous manner.
+ May collect monies for time-of-service patient responsibility.
+ May be responsible for verifying insurance coverage and obtain prior authorization.
Patient Assistance:
+ May perform preliminary screening of patients prior to procedures, which may include medical history.
+ May transport patient to/from the exam room.
+ May assist in patient transfer on/off the exam table.
+ May transport patient to/from the exam room.
+ May provide the patient with preliminary and post-procedure instructions.
Work Area & Supply Preparation
+ In the mobile setting, may assist in preparing the unit for transport.
+ Will maintain a clean and organized work area.
+ May order supplies and ensure the work area is properly stocked.
Documentation
+ Will ensure accuracy of patient records.
+ May schedule patient appointments and obtain insurance verification and/or authorization.
+ May prepare medical records for physicians, patients and customers.
+ Ensures accurate documentation of patient visits in various electronic
+ systems and on written documents.
+ May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
+ Performs all duties within HIPAA regulations.
+ Other duties as assigned.
**Position Requirements:**
+ High School Diploma or equivalent experience required.
+ For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
+ For Fixed Radiology, CPR Certification is a plus.
+ As applicable, valid state driver's license required.
+ Ability to work at several locations required.
+ Strong customer service skills.
+ Organizational and multi-tasking skills.
+ Basic knowledge of computer applications and programs.
+ Local travel may be required to support multiple sites.
+ The COVID-19 vaccination is/may be a condition of employment.
**Preferred**
+ Six months customer service or related experience and/or training.
+ Knowledge of medical terminology is a plus.
+ **Bilingual in Spanish is a plus.**
**Physical Requirements:**
The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.
More than 50% of the time:
+ Sit, stand, walk.
+ Repetitive movement of hands, arms and legs.
+ See, speak and hear to be able to communicate with patients.
Less than 50% of the time:
+ Stoop, kneel or crawl.
+ Climb and balance.
+ Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).
Pay rate range is $18 - $20 per hour
**Residents living in CA, WA, Jersey City, NJ, NY, and CO click here (*********************************************************************************** to view pay range information.**
**The pay rate is $18-23/hr.**
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
$18-20 hourly 5d ago
Patient Coordinator - Per Diem
Akumin 3.0
Largo, FL jobs
The **Patient Coordinator** is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.
**Specific duties include, but are not limited to:**
+ Greets and assists patients, customers and visitors in person and over the phone.
+ Will perform patient registration in various systems.
+ Answers all phone calls in a professional and courteous manner.
+ May collect monies for time-of-service patient responsibility.
+ May be responsible for verifying insurance coverage and obtain prior authorization.
Patient Assistance:
+ May perform preliminary screening of patients prior to procedures, which may include medical history.
+ May transport patient to/from the exam room.
+ May assist in patient transfer on/off the exam table.
+ May transport patient to/from the exam room.
+ May provide the patient with preliminary and post-procedure instructions.
Work Area & Supply Preparation
+ In the mobile setting, may assist in preparing the unit for transport.
+ Will maintain a clean and organized work area.
+ May order supplies and ensure the work area is properly stocked.
Documentation
+ Will ensure accuracy of patient records.
+ May schedule patient appointments and obtain insurance verification and/or authorization.
+ May prepare medical records for physicians, patients and customers.
+ Ensures accurate documentation of patient visits in various electronic
+ systems and on written documents.
+ May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
+ Performs all duties within HIPAA regulations.
+ Other duties as assigned.
**Position Requirements:**
+ High School Diploma or equivalent experience required.
+ For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
+ For Fixed Radiology, CPR Certification is a plus.
+ As applicable, valid state driver's license required.
+ Ability to work at several locations required.
+ Strong customer service skills.
+ Organizational and multi-tasking skills.
+ Basic knowledge of computer applications and programs.
+ Local travel may be required to support multiple sites.
+ The COVID-19 vaccination is/may be a condition of employment.
+ All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
**Preferred**
+ Six months customer service or related experience and/or training.
+ Knowledge of medical terminology is a plus.
+ Bilingual in Spanish is a plus.
**Physical Requirements:**
The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.
More than 50% of the time:
+ Sit, stand, walk.
+ Repetitive movement of hands, arms and legs.
+ See, speak and hear to be able to communicate with patients.
Less than 50% of the time:
+ Stoop, kneel or crawl.
+ Climb and balance.
+ Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).
**Residents living in CA, WA, Jersey City, NJ, NY, and CO click here (*********************************************************************************** to view pay range information.**
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
$26k-30k yearly est. 3d ago
Scheduling Specialist Remote after training
Radiology Partners 4.3
Chesterfield, MO jobs
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
$33k-39k yearly est. 2d ago
Medical Central Scheduling Specialist - Remote
Qualderm Partners 3.9
Chicago, IL jobs
Job Description
Candidates must reside within a reasonable driving distance of Lombard, IL.
Hours Scheduled: Mon-Thurs 9:30am-6pm/Fridays 8am-5pm
QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our commitment is to educate, protect, and care for your skin while delivering the highest quality dermatological services. We strive to make skin health accessible to all while fostering a rewarding work environment for both our patients and employees.
Position Summary:
The Remote Central Scheduling Specialist will be responsible for managing and coordinating the scheduling of patient appointments across our various practice locations. This role requires exceptional customer service skills and the ability to handle a high volume of calls while ensuring that each patient feels valued and supported throughout their scheduling experience.
Requirements
High School Diploma required; Associate's Degree preferred.
Minimum of 1 year customer service experience in a healthcare setting preferred.
Strong communication and interpersonal skills.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Proficiency in scheduling software and Microsoft Office applications.
Understanding of HIPAA regulations is a plus.
Benefits
Competitive Pay
Medical, dental, and vision
401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested
Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 floating days
Company paid life insurance and additional coverage available
Short-term and long-term disability, accident and critical illness, and identity theft protection plans
Employee Assistance Program (EAP)
Employee Discounts
Employee Referral Bonus Program
QualDerm Partners, LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation Range: $17.00 - 19.50 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.
$17-19.5 hourly 20d ago
Patient Service Rep I - Internal Medicine
Health First 4.7
Surgery scheduler job at Health First
Job Requirements The Patient Service Representative I provides friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety
PRIMARY ACCOUNTABILITIES
1. Responds to customer's needs in a timely and professional manner.
2. Answers telephones properly, courteously, and tactfully; directing calls and returning messages
to the appropriate party; takes complete and accurate messages.
3. Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
4. Obtains demographic and insurance information from patient and inputs data accurately into the
patient management system.
5. Obtains required signatures on consents and distribute patient information and compliance
literature.
6. Verifies patient's insurance eligibility utilizing assigned tools, updates information in patient's
account as needed.
7. Prepares financial estimate of anticipated prices for the services to be rendered prior to the
performance of services and communicates the information to the patient.
8. Collects all current and past-due patient responsibility balances prior to services being
rendered.
9. Performs daily reconciliation, balancing, and cash out procedures and enters payment into
practice management system.
10. Prepares the next day's work for all scheduled patients.
Work Experience
MINIMUM QUALIFICATIONS
* Education: High School Diploma or equivalent.
* Work Experience: 1 year of customer service
* Licensure: None
* Skills/Knowledge/Abilities:
* Knowledge of Microsoft Officer applications - Outlook, Teams, Word, Excel, etc.
* Excellent verbal and written communication skills.
* Ability to relate well to all customers.
* Knowledge of Healthcare terminology.
PREFERRED QUALIFICATIONS
* Education: Associate's degree in relevant field.
* Work Experience: Five (5) years of Healthcare office experience.
* Certification: American Heart Association (AHA) HeartSaver CPR AED course.
PHYSICAL REQUIREMENTS Sedentary
* Majority of time involves sitting or standing; occasional walking, bending, stooping Long periods of computer time or at workstation.
* Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
* May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
* Communicating with others to exchange information.
* Visual acuity and hand-eye coordination to perform tasks.
* May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.