Customer Service Representative jobs at Health Plans, Inc. - 118 jobs

Description & Requirements Maximus is seeking Limited-Service Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility Assistance. We are seeking dedicated and empathetic Remote Customer Service Representatives to assist Virginia residents in navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. In this role, you will be the first point of contact, helping individuals understand and determine their eligibility for these vital social services. If you are passionate about helping others, have strong computer skills and are ready to make a meaningful impact, we encourage you to apply! This is a remote role open to Virginia residents. The start date for this position is February 18, 2026. Why Maximus? Starting pay: $18.00/hour Work/Life Balance Support - Flexibility tailored to your needs! Competitive Compensation - Bonuses based on performance included! Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching ️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform - Acknowledge and appreciate outstanding employee contributions. Tuition Reimbursement - Invest in your ongoing education and development. Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. Professional Development Opportunities: Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: * Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns. * Respond effectively to all forms of inbound and outbound contacts. * Process workflow documents, which include income, identity, and other eligibility verification documents. * Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns. * Guide applicants through the Medicaid, SNAP, and TANF application processes. * Provide clear and accurate information about program eligibility criteria. * Ensure excellent customer service by addressing client concerns with patience and professionalism. * Document interactions notate applications, and work across multiple systems to process eligibility. * Maintain a high standard of confidentiality. Minimum Requirements * High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience. * High volume Call Center experience highly preferred. * Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs preferred. * Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to Call Center Software programs, Microsoft office and other CRM tools highly preferred. * Ability to work independently in a remote environment required. * Strong communication skills, both verbal and written required. * High level of empathy, especially when interacting with individuals in vulnerable situations preferred. * Strong computer skills, including the ability to navigate and work in multiple systems efficiently highly preferred. * Must be a resident of Virginia. * Must be willing and able to start work on February 18th, 2026. * Must be willing and able to accept a limited service position. * Must be willing and able to attend training for 6 weeks on camera with no absences from 8:00am-4:30pm EST, Monday-Friday. * Must be willing and able to work a full-time shift during the hours of operation (8:00am-7:30pm EST Monday-Friday, 9:00am-12:00pm EST Saturday). Home Office Requirements: * Internet speed of 25mbps or higher required (you can test this by going to ******************* * Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. * Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16

Description & Requirements CDC INFO is the Center for Disease Control's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics. **This position requires that you have the flexibility to work and 8-hour shift between the hours of 8:00 AM and 8:30 PM (Eastern Time), Monday - Friday and may require the occasional weekend or holiday. **You will need to provide your own computer equipment (PC or laptop) during the training period (2 weeks)(Tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide equipment for your use. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide requested information or task. - Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner - Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of programs, and systems Education, Responsibilities and Additional Requirements: - High School diploma or GED required - Minimum six (6) months customer service/administrative/call center experience required - Must be able to speak, read and write English clearly and professionally - Successfully complete the customer service assessment - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, MS Word and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure Previous experience with phone systems, and headset preferred - Must be able to work from home and comply with remote working policies and requirements - Must reside and work within the continental US - Flexibility- must be available to work occasional weekends or holidays. *** You will need to provide your own computer equipment (personal computer or laptop) for the training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide equipment for you to use*** Home Office Requirements: Windows or Mac (no Chromebooks, tablets or notebooks) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to ****************** - Private work area and adequate power source -Video calls may be requested on occasion. Proper background and attire is required. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 24.16