Customer Service Representative jobs at Heid Music - 544 jobs
Customer Specialist-Delivery
Hom Furniture Corporate Office 4.4
Wausau, WI jobs
Pay
$20-$22
Responsibilities
The Customer Specialist/Delivery is responsible for driving a straight truck along a daily delivery route. Tasks along the delivery route include:
Delivering customers' furniture including assembly and installation of the furniture when required.
Inspecting furniture for flaws or damage.
Resolving customer complaints should they arise by working with the Customer Care department.
The Customer Specialist/Delivery will inspect and clean the company vehicle to keep it presentable and functioning.
While working both independently and as part of the warehouse team, Customer Specialist/Delivery are expected to unpackage, assemble, and prepare furniture for transport in customer vehicles. This includes making sure that furniture is adequately wrapped in protective materials and properly tied down.
Inspecting furniture for damage and flaws is an important part of the duties of a Customer Specialist/Delivery in order to ensure customer satisfaction.
Other duties as assigned
Benefits
HOM Furniture offers its full-time employees a competitive benefits package.
Paid Time Off- 20 Days in 1st year for full-time employees
Medical and/or Dental Coverage
401(k) Employee Contribution Plan
401(k) Employer Matching
Employee discount
Career advancement opportunities and training
Pay on Demand - options for receiving earned wages
Requirements
Education: Must be working towards or have a high school diploma or GED.
Licenses Required: Must have a driver's license and a clean driving record. Must be able to pass a D.O.T. Medical Physical.
Experience: 1-3 years related experience preferred.
Physical Demands: High physical demands can be required. The employee is regularly required to stand for sustained periods of time. The employee can be expected to lift, push, and pull up to 150 pounds individually and up to 300 pounds as a part of a team. Occasionally, The employee will be required to ascend and descend ladders and stairs in a safe manner. May be required to work safely from heights when necessary. The employee must adhere to safe lifting techniques, follow proper training for learned job hazards and ergonomic risk factors, participate in the departmental stretching program, and maintain an overall safe working environment.
Other: Must be able to communicate effectively both verbally and in writing. Must be 21 or older.
* Reasonable accommodations will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
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$32k-41k yearly est. 3d ago
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Customer Experience Representative (Onsite)
Placon Corporation 4.3
Madison, WI jobs
Job Description
Your mission: As a Customer Experience Representative, you'll assist our stock customers with product inquiries, provide exceptional customerservice, and resolve any issues that arise. Collaborate with the Sales Team, internal stakeholders, and customers to ensure a seamless experience.
Key Responsibilities:
Support Sales Managers/Account Managers:
Be an advocate for Sales, providing customer-centric support and being the single point of
contact.
Process phone calls and email requests/orders, offering assistance with product sizing, samples,
and other information.
CustomerService:
Utilize Excel to manage customer forecasts and generate reports.
Elevate customer concerns and coordinate solutions with cross-functional resources.
Handle customer orders, returns, and refunds, ensuring clear order visibility and on-time deliveries.
Collaboration and Improvement:
Work with internal stakeholders to ensure customer satisfaction and timely issue resolution.
Identify opportunities to improve the customer experience and make recommendations.
Support KPIs like OTIF >96%, EDI/Portal orders >95%, and keeping past due orders
Order Entry:
Promptly enter orders into the ERP system with precision.
Work with the Scheduler to ensure accurate product availability and update customers.
Resolve discrepancies with Accounting and Sales related to pricing, shipping, and quality.
Adhere to quality and safety policies, work instructions, and procedures.
Minimum qualifications
A minimum of one year post-secondary specialized course work and one year of business-to-business
customerservice experience;
OR high school education
Desired Skills
Excellent phone, communication and listening skills
Direct customer contact & order processing experience. Business to Business experience
preferred.
Attention to detail and ability to work effectively with others and manage multiple priorities.
Microsoft Outlook, Word, Excel (intermediate user preferred). Ability to learn ERP system and processes.
Strong ability to build and maintain rapport with internal and external customers.
Bi-lingual - English/Spanish skills preferred.
Two to three years of business-to-business customerservice experience. Working toward business related certified/degree program preferred.
Position Requirements
Work Environment Conditions:
Inside (office)
Equipment/Tools Used:
Computer, fax, phone, copy machine, Oracle, MS Office software
Physical Requirements:
Normal Office
Mental Requirements:
Reading, Writing, Calculating
Interpersonal Skills
Reasoning/Analysis
Works with Minimal Supervision
Ability to manage multiple projects and priorities
Placon employment offers are contingent upon the successful completion of a pre-employment drug test, basic physical, background check, educational verification, and reference checks (as applicable).
Placon requires that employees have and maintain authorization to work in the country in which the role is based. In general, Placon does not sponsor candidates for non-immigrant visas or permanent residency unless based on business need.
Placon is committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity, or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristics.
$100k yearly 29d ago
Customer Service Representative
Palmen Auto Stores 3.6
Kenosha, WI jobs
We've recently changed our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.
Paid Time Off and flexible scheduling
Creative and competitive pay plan options
Health, dental, and vision insurance
401K program with a company match
Reporting to our Customer Care Manager, our Business Development Center Representative will ensure that all inquiries that come through the phone and internet have a great experience finding what they need. This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear, efficient and helpful way. The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience.
What We Offer
Competitive hourly rate with uncapped commission
Medical, vision, and dental insurance
401K with company match
Paid vacation
Saturday lunches
Employee discounts on sales and service
Paid training
Competitive pay plans
Qualifications
At least one previous role based in customerservice experience
Excellent verbal and written communication skills
Strong computer skills Microsoft Word, Excel, and Outlook
Time management, prioritization skills, and ability to multitask required
Organized, positive, hardworking and friendly personality
Ambitious, goal oriented mentality and eager to improve
Team orientated
Valid driver's license
Responsibilities (not limited to)
Answer customer calls and establish follow-ups with service appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial service information
Assist service/sales personnel and deliver messages promptly
Follow up with leads that are not ready to make an appointment currently
Follow up with no-show appointments
Follow up with customers after visits
Maintain Customer Success Index at or above company standards
Other duties as assigned
Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for over 85 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Motors, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$30k-36k yearly est. Auto-Apply 60d+ ago
CUSTOMER SVC/CLERK
Metro Market 4.2
Wauwatosa, WI jobs
Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Wyoming, Metro Market merged with The Kroger Company in 2015. Today, we're proudly serving Metro Market customers in 16 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Metro Market family!
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call ************ or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- High School Diploma or GED
- 6 months related experience or training; or equivalent combination of education or experience
- Effective interpersonal and customerservice skills
- Good math skills (ability to add, subtract, multiply and divide)
- Sound judgement/decision making skills
- Friendly, approachable/outgoing demeanor/team player
- Ability to work in a fast paced environment
- Good oral and written communication skills
Desired
- Familiar with Microsoft Office Word and Excel- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
- Provide friendly and efficient customerservice by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
- Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
- Determine work priorities and task lists to consistently maintain adequate front end conditions
- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
- Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
- Communicate pricing and signage discrepancies to the pricing coordinator
- Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
- Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
- Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
$29k-37k yearly est. 4d ago
Service Writer - 2nd Shift
Lakeside International Trucks 3.8
Milwaukee, WI jobs
Department
Service
Employment Type
Full Time
Location
Milwaukee
Workplace type
Onsite
Compensation
$60,000 - $65,000 / year
Responsibilities Qualifications About Lakeside International Trucks Transportation is more than just an industry, it's the engine of our economy. At Lakeside International Trucks, We're proud to serve the people and fleets that keep America running strong. Every repair, every part, every sale connects to a bigger purpose - helping others move what matters most.
When you build your career here, you're part of a team that supports local communities, deliveries critical goods and powers progress across the nation. Why Lakeside:· Continues career growth and in-house training programs· Local work with national impact· Access to the newest clean diesel and hybrid truck technology· Performance based bonuses across departments· Work in an essential, growing industry· Opportunities across multiple dealership locations
We don't just sell and service trucks - we keep commerce moving and communities thriving.
$60k-65k yearly 21d ago
Alterations Customer Service Representative
Davids Bridal 4.8
Appleton, WI jobs
The Alterations CustomerServiceRepresentative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customerservice. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicingcustomers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential Job Functions:
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star CustomerService. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
Maintains a clean and well-organized alterations room.
Performs duties and tasks as assigned by store management.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system
$27k-32k yearly est. 16d ago
Alterations Customer Service Representative
Davids Bridal 4.8
Eau Claire, WI jobs
The Alterations CustomerServiceRepresentative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customerservice. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicingcustomers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential Job Functions:
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star CustomerService. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam and spot clean all merchandise.
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
Maintains a clean and well-organized alterations room.
Performs duties and tasks as assigned by store management.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system
$27k-32k yearly est. 2d ago
Alterations Customer Service Representative
Davids Bridal 4.8
Brookfield, WI jobs
The Alterations CustomerServiceRepresentative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customerservice. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicingcustomers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential Job Functions:
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star CustomerService. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
Maintains a clean and well-organized alterations room.
Performs duties and tasks as assigned by store management.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system
$27k-32k yearly est. 7d ago
Alterations Customer Service Representative
Davids Bridal 4.8
Ashwaubenon, WI jobs
The Alterations CustomerServiceRepresentative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customerservice. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicingcustomers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential Job Functions:
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star CustomerService. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam and spot clean all merchandise.
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
Maintains a clean and well-organized alterations room.
Performs duties and tasks as assigned by store management.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system
$28k-32k yearly est. 16d ago
Customer Service Representative
Schwarz Partners 3.9
Elkhorn, WI jobs
Innovative Fiber, a TRG company and subsidiary of Schwarz Partners is currently seeking a CustomerServiceRepresentative to support our Elkhorn, WI facility. As a CustomerService Account Representative, you will be responsible for taking and processing customer orders, addressing customer's inquiries and feedback. You will work closely and assist the designer's team and sales team.
The Royal Group/Innovative Fiber's mission is to provide value-added solutions to the most demanding customers.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:
Receive customer orders and order changes either directly from customers or from sales representatives, record, process, and place orders timely and accurately.
Place orders for materials and supplies to be used in production on a timely basis.
Analyze monthly usages and re-stocking per customer.
Handle customer questions and feedback, follow-up with appropriate internal personnel as required.
Manage and Maintain customer files.
Process new items and purchase orders.
Coordinate accounting credits.
Record and distribute customer order changes.
Email confirmations to customers.
Assist sales personnel as appropriate to generate supplemental sales.
Track warehouse items to ensure availability following minimum/maximum supplies levels.
Regular and predictable attendance required.
Complies with company policies and procedures.
Additional duties as assigned by management.
Internally track orders to help ensure on time deliveries, extreme follow through.
Communicate to sales representative if their customer is in jeopardy of being late with deliveries.
Comply with all company issued trainings within the specified times.
REQUIRED EDUCATION / EXPERIENCE:
Minimum of 2 years' previous customerservice experience. Packaging industry or manufacturing CS experience is a plus.
A combination of education and/or work-related experience also fully qualifying.
High school diploma or GED required.
PREFFERED EDUCATION / EXPERIENCE:
Previous background in corrugated, paper, or similar manufacturing environments.
College education preferred but not required.
REQUIRED SKILLS & ABILITIES:
Excellent verbal and written communication skills.
Proficient skills in Microsoft Office.
CustomerService Software skills.
Proficient Data Entry Skills.
Strong Organizational, detail oriented and analytical skills.
Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
Email and phone etiquette is required.
Excel spreadsheet knowledge, preferred.
Ability to write business professional emails, preferred.
Experience working with databases such as Amtech Software.
AS AN INDUSTRY LEADER, INNOVATIVE FIBER OFFERS:
Year-round employment for job stability.
Opportunities for growth, training, and career advancement.
Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
A clean facility, featuring state-of-the-art technology.
A respectful, empowering, team-oriented and employee-friendly environment.
Innovative Fiber truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.
If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!
$28k-34k yearly est. 14d ago
Alterations Customer Service Representative
Davids Bridal 4.8
Greenfield, WI jobs
The Alterations CustomerServiceRepresentative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customerservice. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicingcustomers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential Job Functions:
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star CustomerService. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
Maintains a clean and well-organized alterations room.
Performs duties and tasks as assigned by store management.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system
$27k-32k yearly est. 5d ago
Customer Specialist/Delivery
Hom Furniture 4.4
Eau Claire, WI jobs
Full-time Description
Pay
$22-$24
Responsibilities
The Customer Specialist/Delivery is responsible for driving a straight truck along a daily delivery route. Tasks along the delivery route include:
Delivering customers' furniture including assembly and installation of the furniture when required.
Inspecting furniture for flaws or damage.
Resolving customer complaints should they arise by working with the Customer Care department.
The Customer Specialist/Delivery will inspect and clean the company vehicle to keep it presentable and functioning.
While working both independently and as part of the warehouse team, Customer Specialist/Delivery are expected to unpackage, assemble, and prepare furniture for transport in customer vehicles. This includes making sure that furniture is adequately wrapped in protective materials and properly tied down.
Inspecting furniture for damage and flaws is an important part of the duties of a Customer Specialist/Delivery in order to ensure customer satisfaction.
Other duties as assigned
Benefits
HOM Furniture offers its full-time employees a competitive benefits package.
Paid Time Off- 20 Days in 1st year for full-time employees
Medical and/or Dental Coverage
401(k) Employee Contribution Plan
401(k) Employer Matching
Employee discount
Career advancement opportunities and training
Pay on Demand - options for receiving earned wages
Requirements
Education: Must be working towards or have a high school diploma or GED.
Licenses Required: Must have a driver's license and a clean driving record. Must be able to pass a D.O.T. Medical Physical.
Experience: 1-3 years related experience preferred.
Physical Demands: High physical demands can be required. The employee is regularly required to stand for sustained periods of time. The employee can be expected to lift, push, and pull up to 150 pounds individually and up to 300 pounds as a part of a team. Occasionally, The employee will be required to ascend and descend ladders and stairs in a safe manner. May be required to work safely from heights when necessary. The employee must adhere to safe lifting techniques, follow proper training for learned job hazards and ergonomic risk factors, participate in the departmental stretching program, and maintain an overall safe working environment.
Other: Must be able to communicate effectively both verbally and in writing. Must be 21 or older.
*Reasonable accommodations will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
$32k-40k yearly est. 47d ago
Customer Specialist/Delivery
Hom Furniture, Inc. 4.4
Eau Claire, WI jobs
Job DescriptionDescription:
Pay
$22-$24
Responsibilities
The Customer Specialist/Delivery is responsible for driving a straight truck along a daily delivery route. Tasks along the delivery route include:
Delivering customers' furniture including assembly and installation of the furniture when required.
Inspecting furniture for flaws or damage.
Resolving customer complaints should they arise by working with the Customer Care department.
The Customer Specialist/Delivery will inspect and clean the company vehicle to keep it presentable and functioning.
While working both independently and as part of the warehouse team, Customer Specialist/Delivery are expected to unpackage, assemble, and prepare furniture for transport in customer vehicles. This includes making sure that furniture is adequately wrapped in protective materials and properly tied down.
Inspecting furniture for damage and flaws is an important part of the duties of a Customer Specialist/Delivery in order to ensure customer satisfaction.
Other duties as assigned
Benefits
HOM Furniture offers its full-time employees a competitive benefits package.
Paid Time Off- 20 Days in 1st year for full-time employees
Medical and/or Dental Coverage
401(k) Employee Contribution Plan
401(k) Employer Matching
Employee discount
Career advancement opportunities and training
Pay on Demand - options for receiving earned wages
Requirements:
Education: Must be working towards or have a high school diploma or GED.
Licenses Required: Must have a driver's license and a clean driving record. Must be able to pass a D.O.T. Medical Physical.
Experience: 1-3 years related experience preferred.
Physical Demands: High physical demands can be required. The employee is regularly required to stand for sustained periods of time. The employee can be expected to lift, push, and pull up to 150 pounds individually and up to 300 pounds as a part of a team. Occasionally, The employee will be required to ascend and descend ladders and stairs in a safe manner. May be required to work safely from heights when necessary. The employee must adhere to safe lifting techniques, follow proper training for learned job hazards and ergonomic risk factors, participate in the departmental stretching program, and maintain an overall safe working environment.
Other: Must be able to communicate effectively both verbally and in writing. Must be 21 or older.
*Reasonable accommodations will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
$32k-40k yearly est. 16d ago
Customer Service Representative
Hom Furniture 4.4
Wausau, WI jobs
Part-time Description
Pay
$16-$18
Responsibilities
The CustomerServiceRepresentative is tasked with providing excellent customerservice for HOM Furniture's customers. Necessary tasks include:
Answering phones to either direct callers to the proper department or to answer any questions they may have.
Finalizing orders, taking payments, and scheduling deliveries and pickups.
Processing returns and processing initial paperwork for warranty claims.
Making changes and cancellations to orders when appropriate.
Updating customers on changes to their order status.
Processing finance applications.
The CustomerServiceRepresentative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
Processes sales for accessories and other small purchases.
Occasionally, the CustomerServiceRepresentative works the sales floor following HOM Furniture's proven sales methods.
Other duties as assigned.
Benefits
HOM Furniture offers its full-time employees a competitive benefits package.
Paid Time Off- 20 Days in 1st year for full-time employees
Medical and/or Dental Coverage
401(k) Employee Contribution Plan
401(k) Employer Matching
Employee discount
Career advancement opportunities and training
Pay on Demand - options for receiving earned wages
Requirements
Education: Must be working towards or have a high school diploma or GED.
Experience: Six months of customerservice experience preferred.
Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
Other: Must be able to communicate effectively both verbally and in writing.
*Reasonable accommodation will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
$28k-34k yearly est. 60d+ ago
Customer Service Representative
Hom Furniture, Inc. 4.4
Wausau, WI jobs
Job DescriptionDescription:
Pay
$16-$18
Responsibilities
The CustomerServiceRepresentative is tasked with providing excellent customerservice for HOM Furniture's customers. Necessary tasks include:
Answering phones to either direct callers to the proper department or to answer any questions they may have.
Finalizing orders, taking payments, and scheduling deliveries and pickups.
Processing returns and processing initial paperwork for warranty claims.
Making changes and cancellations to orders when appropriate.
Updating customers on changes to their order status.
Processing finance applications.
The CustomerServiceRepresentative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
Processes sales for accessories and other small purchases.
Occasionally, the CustomerServiceRepresentative works the sales floor following HOM Furniture's proven sales methods.
Other duties as assigned.
Benefits
HOM Furniture offers its full-time employees a competitive benefits package.
Paid Time Off- 20 Days in 1st year for full-time employees
Medical and/or Dental Coverage
401(k) Employee Contribution Plan
401(k) Employer Matching
Employee discount
Career advancement opportunities and training
Pay on Demand - options for receiving earned wages
Requirements:
Education: Must be working towards or have a high school diploma or GED.
Experience: Six months of customerservice experience preferred.
Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
Other: Must be able to communicate effectively both verbally and in writing.
*Reasonable accommodation will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
$28k-34k yearly est. 8d ago
Customer Service Representative
Rydell Cars 3.6
Stevens Point, WI jobs
At Stevens Point Auto Center, we take pride in taking care of our people and our guest's. In this role, you will be handling inbound and outbound service scheduling calls, while prioritizing each guest's service experience. We take pride in creating a fun and inviting culture with personal and team goals to help you continuously grow in your role and future opportunities within our company. Hands on training and continuous guidance will be provided to help you learn and grow in your position.
Responsibilities
Answer customerservice calls for scheduling inquiries
Respond promptly to internet, phone and text inquiries
Strive to hit daily personal and team goal metrics
Complete outbound service scheduling calls for future appointments needed for parts or recalls
Follow up with guests who missed/canceled appointments
Participate in being a team player and creating a positive atmosphere
Utilize CRM goal tracking system daily
Skills / Requirements
Strong customerservice experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Goal Oriented
Strong computer skills
Willing to submit to a pre-employment background check & drug screen
Benefits
Medical and Dental
Vision Insurance
Life Insurance
401K Plan
Paid Training
Employee discounts on products and services
Growth Opportunities
Promote From Within
Above average industry pay
Holiday Parties & Celebration
Family owned and operated
Heavily involved in giving back to the community
Base hourly + Commission
Our vision is to be so effective that we are able to be helpful to others. The Rydell company sets every employee up for the greatest success possible. We are extremely passionate about what we do, which reflects in our everyday process with customerservice being our top priority. At Stevens Point Auto center we offer three brands, Ford, Hyundai and Volkswagen and a used car division all under one roof. We have a world class service/parts and collision center on site as well making it a one stop shop for everything automotive. The Rydell Company has a great history of community involvement as well! If you have ever thought about working in the auto industry, now is the time.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
$27k-30k yearly est. Auto-Apply 60d+ ago
Temporary Retail Sales Support
Maurices 3.4
Delafield, WI jobs
Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 1252-Nagawaukee Center-maurices-Delafield, WI 53018.
Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today!
Position Overview:
Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification.
Location:
Store 1252-Nagawaukee Center-maurices-Delafield, WI 53018
Position Type:Temporary (Fixed Term)/Part time
Benefits Overview:
*********************************
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
$32k-40k yearly est. Auto-Apply 28d ago
Temporary Retail Sales Support
Maurices 3.4
Tomah, WI jobs
Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 1204-West McCoy Blvd-maurices-Tomah, WI 54660.
Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today!
Position Overview:
Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification.
Location:
Store 1204-West McCoy Blvd-maurices-Tomah, WI 54660
Position Type:Temporary (Fixed Term)/Part time
Benefits Overview:
*********************************
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
$32k-40k yearly est. Auto-Apply 28d ago
Zuern - Allenton | Inside Sales Representative
Zuern Building Products 4.1
Allenton, WI jobs
Under the general direction of and reporting to the Store Manager, the Inside Sales Representative is responsible for greeting all customers, selling company products at the counter and by telephone, and may assist potential new product uses or applications.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Assist contractors and customers on a walk-in basis
Answer incoming customer telephone calls
Establish and maintain positive working relationships with contractors and customers by ensuring the best possible customer satisfaction by providing expertise in products and services
Process takeoffs and quoting for projects; windows, doors, decks, garages, roofs, remodels of homes and basements
Write up service requests and start process, take call backs on service requests and process paperwork for returns
Act as back-up to outside loaders
Provide inside support to the outside sales representatives as needed
Monitor tool department/sales and service, mix paint, and stock product on shelves
Maintain literature and stock what is necessary to support the sales
Resolve delivery challenges
Excellent communication and teamwork skills, self-motivated, sense of pride and urgency, personable, well organized
Requirements
Requires High School Diploma and 3-5 years of lumberyard experience or 2-4 year degree related to business or construction industry.
Mathematical skills required to add, subtract, multiply, divide, measurements of square foot and cubic foot
Must be able to lift up to 70 pounds, bend, stoop, kneel, climb and reach
Vast product knowledge of building materials and practices
Requires good oral and written communication skills in order to interact with employees and customers
$31k-47k yearly est. 60d+ ago
Zuern - Cross Plains|Inside Sales Representative
Zuern Building Products 4.1
Cross Plains, WI jobs
Full-time Description
Under the general direction of and reporting to the Store Manager, the Inside Sales Representative is responsible for greeting all customers, selling company products at the counter and by telephone, and may assist potential new product uses or applications.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Assist contractors and customers on a walk-in basis
Answer incoming customer telephone calls
Establish and maintain positive working relationships with contractors and customers by ensuring the best possible customer satisfaction by providing expertise in products and services
Process takeoffs and quoting for projects; windows, doors, decks, garages, roofs, remodels of homes and basements
Write up service requests and start process, take call backs on service requests and process paperwork for returns
Act as back-up to outside loaders
Provide inside support to the outside sales representatives as needed
Monitor tool department/sales and service, mix paint, and stock product on shelves
Maintain literature and stock what is necessary to support the sales
Resolve delivery challenges
Excellent communication and teamwork skills, self-motivated, sense of pride and urgency, personable, well organized
Requirements
Requires High School Diploma and 3-5 years of lumberyard experience or 2-4 year degree related to business or construction industry.
Mathematical skills required to add, subtract, multiply, divide, measurements of square foot and cubic foot
Must be able to lift up to 70 pounds, bend, stoop, kneel, climb and reach
Vast product knowledge of building materials and practices
Requires good oral and written communication skills in order to interact with employees and customers