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Help desk analyst jobs in Conroe, TX

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  • Houston North Bilingual Plasma Center Technician

    Biolife Plasma Services 4.0company rating

    Help desk analyst job in Houston, TX

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - TX - Houston - North U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - TX - Houston - NorthWorker TypeEmployeeWorker Sub-TypeRegularTime TypePart time Job Exempt No
    $16 hourly Auto-Apply 20h ago
  • Computer User Support Specialists (Professional, Scientific, and Technical Services)

    Obsidian 4.3company rating

    Help desk analyst job in Houston, TX

    Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
    $36k-52k yearly est. 60d+ ago
  • Field Support Technician

    Jobster LLC

    Help desk analyst job in Houston, TX

    **Responsibilities:** - Travel to project locations throughout the USA and internationally for assignments as directed by the Electrical Systems Manager. - Troubleshoot malfunctions in electrical systems, including switchboards, generators, automation systems, and drive systems. - Conduct preventive maintenance checks and calibrations using manufacturers' manuals and electronic testing equipment. - Collaborate with production engineers to ensure proper instrument data transfer and collection. - Install new systems and controls, including power wiring. Systems include PLCs, switchboards, drive systems, computers, and Ethernet communications. - Train crew members on electrical topics such as safety, maintenance, and operation. - Perform on-call work during off-hours as necessary. - Adhere to safe and compliant working procedures. **Requirements:** - High School Diploma or equivalent; electrical certification and training from a technical school or military certifications preferred. - 5+ years of experience in a similar role, with a strong emphasis on troubleshooting. - Previous long-term employment history. - Experience in the marine industry and dredging projects is highly preferred. - Proficiency in reading blueprints of electronic schematics and process and instrumentation diagrams. - Experience in installing and maintaining electrical systems. - Ability to take initiative, work independently, make decisions, and develop recommendations. - Strong interpersonal skills to build effective working relationships both internally and externally. - Must be willing to travel 100% within the USA and occasionally out of the country.
    $42k-60k yearly est. 2d ago
  • AI & Systems Optimization Specialist

    Scentiment LLC

    Help desk analyst job in Houston, TX

    *AI & Systems Optimization Specialist (Customer Service)* Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. We are seeking a hands-on technical professional who will manage and optimize the tools, automations, and AI systems that support the CS team. This role is ideal for someone who thrives in system configuration, automation setup, and performance tracking, while working closely with the Head of Customer Service to bring strategic projects to life. *Key Responsibilities* * Configure, maintain, and optimize CS platforms (ticketing system, phone system, knowledge base). * Implement and fine-tune *AI tools* for ticket routing, chatbot responses, and automated workflows. * Monitor performance of systems and AI, troubleshoot issues, and adjust settings for continuous improvement. * Build and maintain *dashboards and reports* to track team efficiency and AI performance. * Document processes, create internal user guides, and train agents on new features. * Collaborate with external vendors and internal IT/product teams for integrations and updates. *Qualifications* * 2 + years' experience in CS Operations, Systems Administration, or AI/Automation. * Hands-on experience with customer service software (e.g., Zendesk, Gorgias, Richpanel, Salesforce, Intercom). * Familiarity with AI chatbot tools, macros, automation flows, and APIs. * Strong analytical and troubleshooting skills. * Ability to balance technical execution with business impact. *KPIs* * % increase in automation adoption. * Reduced ticket handling time via system optimizations. * Agent satisfaction with tools and workflows. xevrcyc * Measurable improvements in customer wait times and resolution times. Job Type: Full-time Pay: Up to $60,000.00 per year Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Experience: * AI: 2 years (Required) * System administration: 2 years (Required) * Zendesk: 2 years (Required) Language: * English (Required) Location: * Houston, TX (Required) Ability to Commute: * Houston, TX (Required) Work Location: In person
    $60k yearly 1d ago
  • Information Technology Support Engineer

    Teceze

    Help desk analyst job in Houston, TX

    Job Description: Field IT Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
    $59k-90k yearly est. 1d ago
  • ATM Helpdesk Support Specialist

    Euronet Worldwide 4.8company rating

    Help desk analyst job in Spring, TX

    Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide (EEFT), has an exciting role for an ATM Service Support Specialist to add to our Monitoring and Dispatch Team. This team member will be a liaison between our company and its clients, service providers, as well as assisting our internal customers. The successful candidate will be able to accept ownership for effectively monitoring the US Fleet, solving customer issues, handling complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. Responsibilities • Corresponding with clients, customers, both internal and external, service providers, over the phone, email, online chat, to provide solutions that fit individualized situations and prioritize the customers' needs at each step of the process. • Monitoring activity, identifying issues with our ATM fleet via various applications. • Analyze service activity, complaints or concerns to determine root cause and take best course of action to provide timely resolution. • Escalates calls to supervisor when necessary and appropriate. • Tracks call-related information for auditing and reporting purposes. • Maintains and updates customer information as necessary • Generate service reports as requested • Calmly attempts to resolve and de-escalate any issues Schedule: • 8 hour shifts Weekdays • 5-8 hour shifts Weekends • Some evening and weekend work required Monitoring and Dispatch Department Hours of operation: • Monday to Friday 6am -7pm, • Saturday and Sunday 8am -5pm Requirements • High School Diploma or GED required; some college or actively in college preferred • Excellent customer service skills and attitude • Phone-related customer service a major plus • Familiarity with Microsoft Windows, Outlook, Word, and a good working knowledge of Excel. • Attention to detail and quality focused • Previous experience, especially in the ATM, Electronic Payments or FI industry preferred • Ability to multi-task in a fast-paced environment. Benefits 401(k) Plan Health/Dental/Vision Insurance Employee Stock Purchase Plan Company-paid Life Insurance Company-paid disability insurance Tuition Reimbursement Paid Time Off Paid Volunteer Days Paid Holidays Casual Office Attire Plus many more employee perks & incentives! We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
    $78k-101k yearly est. Auto-Apply 60d+ ago
  • Technology Support Analyst

    Morgan, Lewis & Bockius 4.9company rating

    Help desk analyst job in Houston, TX

    Morgan, Lewis & Bockius LLP, one of the world's leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. Reporting to the Sr. IT Manager, the Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community. This position will reside in the Houston office and will work a daily schedule of 9:00 am - 5:30 pm CST. Responsibilities Include: Respond to end‑users and clients on technology-related issues and questions. Support the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications. Demonstrate proficiency with the firm's applications. Provide Level 2 support for practice-group-specific hardware and software. Perform software installations and upgrades. Respond to and documents situations where standard procedures failed with software or hardware installations or upgrades. Participate (with testing and documentation) in software pre-pilots, pilots and roll-outs. Write technical articles for the internal knowledge base on identified issues, resolutions and workarounds and on locally managed applications. Provide status reports to and communicate with the manager. Perform detailed problem analysis and document issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated. Communicate with, evaluate usage patterns of, and recommend “best practices” to attorneys and staff to ensure optimal use of the firm's technology based on knowledge of Firm technology. Support Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations. Perform desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs Serve as a knowledgeable resource to team members within the office and the region. Provide Mobility support and advanced troubleshooting for approved devices. Maintain voice and LAN connections in closets and jacks. Perform routine maintenance of servers and applications. Resolve network hardware and software problems and coordinates with network engineers to correct issues/problems. Deploy and support office telephone equipment. Troubleshoot telephone issues and coordinate with Firm Telecom to correct problems. Experience and qualifications: Associate's degree (A.A) in a related field and minimum 3 years of experience in hardware and software support at a professional-services organization, or equivalent combination of education and experience. Strong problem-solving skills, written and verbal communication and the ability to adapt to change and balance competing demands are required. Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts). Ability to solve practical problems dealing with a variety of variables where little standardization may exist. Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors. To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system. Microsoft Office Certification and/or A+ Certification are preferred. #LI-Hybrid Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at ************ or ********************************** If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.
    $90k-123k yearly est. Auto-Apply 28d ago
  • Help Desk Technician

    Tetra Technologies, Inc. 4.6company rating

    Help desk analyst job in The Woodlands, TX

    TETRA Technologies, Inc. is a global organization whose foundation and strength comes from the drive and dedication of our team members. We value equal employment opportunity to stimulate creativity and innovation in our workforce as we use our collective talents to develop unique solutions to address the world's energy challenges. Founded in 1981, TETRA (NYSE: TTI) is an energy services and solutions company focused on developing environmentally conscious services and solutions that help make people's lives better. With operations on six continents, the Company's portfolio consists of Energy Services, Industrial Chemicals, and Critical Minerals. In addition to providing products and services to the oil and gas industry and calcium chloride for diverse applications, TETRA is expanding into the low-carbon energy market with chemistry expertise, key mineral acreage, and global infrastructure, helping to meet the demand for sustainable energy in the twenty-first century. Visit the Company's website at **************** for more information or connect with us on LinkedIn. Essential Duties: * Provide helpdesk support and resolve problems to the end user's satisfaction * Monitor ITSM for tickets assigned to the queue and process first-in first-out based on priority * Provide support for mobile devices * Create and maintain PC images * Follow internal IT processes * Assist with onboarding of new users * Install, test, and configure workstations, peripheral equipment, and software * Maintain inventory of all equipment, software, and software licenses * Troubleshoot hardware and software issues reported to the help desk * Assign users and computers to proper groups in Active Directory * Perform password resets for network access and applications * First responder to incoming issues * Technical documentation and prioritizing abilities * Basic network and system administration support * Interact with vendors for 3rd party IT support * Provide on-site and remote AV (Audio/Visual) support, ensuring conference rooms, meeting spaces, and virtual collaboration tools operate effectively * Deliver general event support, including setup, troubleshooting, and technical assistance for company meetings, presentations, and special events * Serve as smart hands support for other IT teams by assisting with hardware installations, network equipment setup, cable management, and other on-site technical needs Requirements: * EDUCATION: High School Diploma or General Education Degree (GED) required; Associate's degree preferred * EXPERIENCE: 3-5 years' experience * LICENSES/CERTIFICATIONS: IT Certifications (example: MSITP, A+, Net+. Etc.) * TRAVEL: 5% * SCHEDULE: On call support, rotating shifts * OTHER: * Submit to and satisfactorily complete pre-employment background, medical, alcohol, and drug screening * Must possess a valid Driver's License Work Environment: The requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. While performing the duties of any field-based position, an employee may be exposed to various outside weather conditions including but not limited to rain, humidity, snow, and/or heat during daytime hours and/or nighttime hours. The noise level in this work environment is usually moderate to loud for extended periods of time.
    $42k-76k yearly est. 37d ago
  • Help Desk Technician

    Lee College 3.1company rating

    Help desk analyst job in Baytown, TX

    Starting Salary Range is $31,200 - $32,791. The initial salary offer is commensurate with education and related work experience. The Help Desk Technician is responsible for providing first level technical assistance and support related to account and computer troubleshooting for students, faculty, and staff. This position will provide first call resolution as much as possible for computer system issues including software and occasional hardware issues for Lee College owned computers. The Help Desk Technician will coordinate between departments for IT technical support along with the Service Desk Manager. * Provide password and network account assistance for students, faculty, and staff via phone, remote, email, and in person. * Provide first level computer troubleshooting support for faculty and staff via phone, remote, email, and in person. * Install and troubleshoot computer operating systems, software, and occasionally hardware of Lee College owned machines. * Utilize the current ticketing system to document all issues ad calls that are received. * Escalate issues from customers to the appropriate team with necessary background information when unable to resolve issues over the phone. * Provide additional support to technicians in the form of research and information discovery. * Research and organize information with regards to reoccurring problems and issue resolution. * Assist Service Desk Manager with coordination of Service Desk work and projects. * Assist Service Desk Manager with research and information discovery for technical issues and projects. * Perform other duties assigned. * Associate's (or higher) degree in a related field or successful completion of sixty (60) college credit hours * One (1) year of experience in a Help Desk or Call Center role * Basic to intermediate knowledge of Windows 7/10, Microsoft Office 2013 and above, Mac OSX systems, etc. * Basic computer hardware and software troubleshooting skills * Excellent communication skills, both oral and written * Excellent customer service skills * Must be available to work evenings and weekends as needed
    $31.2k-32.8k yearly 9d ago
  • Technical Support Specialist I

    Insperity (Internal 4.7company rating

    Help desk analyst job in Houston, TX

    Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor's "Best Places to Work in the U.S. 2024" list, and U.S. News & World Report's "Best Companies to Work for 2024" list. In addition, we have been recognized for having one of the country's Top 50 Midsize Early Talent Programs by RippleMatch's 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. This position is responsible for ongoing support of all Insperity Business Performance Solutions (BPS) products to existing clients. Responsibilities * Consults with end users to analyze complex, functional software issues escalated from Associate Technical Support Specialists. * Performs remote software support for clients on Insperity BPS solutions which could include, but is not limited to: * Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary. Continuously monitoring the general voice mailbox. * Maintaining client information in Client Record Management system. * Providing backup phone support for other Technical Support teams. * Monitoring appropriate email inboxes and providing excellent email technical support. * Modifying setup to support changes in the client's business rules. * Using software diagnostics tools to troubleshoot client software issues. * Retraining clients on software. * Providing technical support via telephone or online on any BPS product purchased by client, including custom programming as purchased and documented. * Performs remote time clock support on Insperity sanctioned time clocks and time clock software * Troubleshoots returned hardware to identify and repair malfunctions and/or damage. * Configures, tests, and ships repaired hardware. * Documents all client interaction on a per incident basis. * Logs software issues and provides temporary workarounds as needed. * Tracks open software issues until a resolution is released by Quality Assurance and collaborates with Professional Services to ensure update is installed on the client system. * Creates and configures customer specific SQL statements to reduce manual entry. * Works with customers to optimize their experience with BPS solutions. * Handles business sensitive information with appropriate confidentiality. * Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures. * Monitors appropriate email inboxes and provides excellent email technical support. * Works to improve customer satisfaction and increase customer reference-ability. * Assists in the accomplishment of Insperity goals. * Helps other employees to accomplish Insperity goals. * Performs other duties as may be assigned by department supervisor. * Participates in the Disaster Recovery plan as required. Qualifications * Bachelor's Degree or equivalent experience is required. * One to four years of technical support experience is required. * Solid interpersonal skills to interface with co-workers and customers. * Ability to manage multiple tasks to completion with minimal supervision. * Strong understanding of various Internet browser technologies * Familiarity and understanding of computer network infrastructures (TCP/IP). * Intermediate understanding of relational database and SQL experience (Microsoft SQL Server preferred) * Knowledge of web-based software solutions * Strong analytical thinking skills and process-driven work habits. * Basic Knowledge of CRM systems and usage. * Ability to effectively communicate with technical and non-technical staff in both written and verbal format. * Ability to work alone and collaborative, with technical personnel as needed. * Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment. At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $48k-74k yearly est. Auto-Apply 14d ago
  • IT Technical Support Analyst

    Depelchin Children's Center 3.8company rating

    Help desk analyst job in Houston, TX

    The IT Technical Support Analyst will provide network infrastructure support functions and provide level-2 and level-3 technical support to respond to end user needs at all locations including but not limited to servers, computers, printers, mobile phones, telephones, and voice mail. Primary Responsibilities: Provide level-2 and level-3 support functions related to hardware, telephones, and all Agency-approved software. Provide individual end user support and installation/upgrades of hardware and software for all Agency computers. Provide server, backup and network support for LAN, WAN and AD-server environments as well as Internet and Intranet functions for all locations. Provide desktop/mobile telephone and communication systems problem solving and support, including setup and upgrades of devices for all locations. Function as a liaison between the Agency vendor(s) to resolve all systems and communications problems internally and externally. Make recommendations of purchases for hardware, software, and equipment necessary to maintain adequate system availability and inventory. Maintain the skill level necessary to grow with the needs of the organization related to hardware, software, and other technology trends. Manage timely completion and communication of all assigned help desk tickets to end users, fellow IT staff and supervisor including proper documentation of work completed with issue resolution. Report known or discovered theft, abuse, or misuse of any agency technology resources to Director of Information Technology and Business Processes. Propose and assist in implementation of proactive solutions to problems to streamline efficiencies or meet end user needs. Respond to requests for technical assistance in person, via phone and electronically. Administer help desk software, redirect problems to correct resource, identify and escalate situations requiring urgent attention and track/document requests and resolutions Provide installation and upgrades of hardware and software for servers and workstations. Serve as liaison between organization and vendor(s) as needed to resolve all systems and communications problems internally and externally. Assist in the planning, design, installation, and maintenance of the network infrastructure. Continue to improve skills necessary to grow with changes in technology. Provide daily management of equipment inventory responsible to the IT Department. Required Qualifications: Two plus years of college or technical school training related to Information Technology/Information Systems. High School Diploma required. (Formal education may be substituted with relevant years of experience related to job functions and/or IT Certifications.) Three (3) years' experience providing Microsoft Windows network and Windows 10 support. Three (3) years providing end user support, installation and repair of hardware and software. Preferably experience as help desk support level 2 or 3, including remote support. One (1) year experience with Active Directory domains. Two (2) years' experience installing and supporting Windows Server 2012/2016 and Windows 10 workstations. Two (2) years' experience with Windows based software, Microsoft Office 365 and Zoom. Two (2) years' experience working with LAN/WAN communications devices including routers, switches, wireless access points, firewalls and telephone services. Preferably Meraki. Knowledge, Skills and Abilities: Advanced computer software and hardware knowledge and skills. Ability to troubleshoot a variety of computer problems. Ability to Interact with staff with a service orientation. Ability to stay organized while executing multiple projects. Ability to maintain professional, confidential work environment. Work Conditions: Environment: Office-based Range of Schedule: Mon - Fri, 7:00 am to 8:00 pm Travel: Occasional - Must have reliable personal transportation, valid Texas Driver License, current Auto Insurance. DePelchin is Proud to be an Equal Opportunity Workplace. DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation. Powered by JazzHR fWttoNEcO9
    $39k-46k yearly est. 2d ago
  • desktop support

    Artech Information System 4.8company rating

    Help desk analyst job in Houston, TX

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Desktop Support Representative Onsite Support Location: houstan,tx Duration: 1+ years Job Description: • Win7/Win XP OS support.troubleshooting • Office 2003/2007/2010 support • Executive end user trouble shooting skills • Dell hardware • Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************
    $40k-53k yearly est. 8h ago
  • EUC technician/Site IT Support

    Tata Consulting Services 4.3company rating

    Help desk analyst job in Houston, TX

    Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $50,000 - $65,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN
    $50k-65k yearly 29d ago
  • IT - Data & Analytics

    Huntsman Corporation 4.8company rating

    Help desk analyst job in Houston, TX

    IT - Data & Analytics Internship (The Woodlands, Texas) Huntsman is now searching for a IT - Data & Analytics Intern located at our global headquarters in The Woodlands, TX. This internship is for Summer 2026. Our summer intern program is tailored to individuals who are currently enrolled full-time students at an accredited four-year college or university. The internship runs from May to August - dependent on the school calendar. The goal of the Huntsman Intern Program is to provide a structured program that will equip interns with the skills and experience to help prepare for a successful career. As an IT - Data & Analytics Intern, you will: Support the team in providing, timely, accurate, and insightful reporting as well as maintaining hardware, software, and other systems Assist with troubleshooting issues and perform analysis to understand user needs and requirements Organize and maintain IT resources, such as databases, networks, and servers Assist in the development and improvement of software applications and systems Excellent computer skills; especially proficient in Excel and PowerPoint are required to assist with day-to-day business functions Knowledge of building dashboards in Power BI is a plus and will be utilized for reporting and analysis Work cross-functionally with other functional team members on pricing excellence and profit improvement projects What are we looking for in the ideal Candidate? A full-time college student at the Sophomore, Junior, Senior or Master level by the end of Spring 2026 Must be currently enrolled at an accredited university seeking a bachelor's or master's degree Must have a 3.0 or higher GPA Must be Authorized to work in the U.S. without sponsorship Independent self-starter with high level of confidence and energy Strong analytical and conceptual thinking skills Additional Locations:
    $74k-101k yearly est. Auto-Apply 60d+ ago
  • Moogsoft Support Consultant

    Talent Hires

    Help desk analyst job in Houston, TX

    Advanced Moogsoft Development exp with Java, Unix Qualifications Moogsoft Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-53k yearly est. 60d+ ago
  • IT Technician

    CL Support Services 3.9company rating

    Help desk analyst job in Houston, TX

    Job Description At CL Support Services, we work hard, support each other's growth, and do what's right - even when no one's looking. If you value integrity, teamwork, and continuous improvement, you'll feel right at home here. We're looking for an IT Technician to be the go-to expert for our daily technology operations. In this role, you'll ensure our systems run smoothly, support employees through helpdesk tasks, and keep our network, phones, and building technologies operating at their best. You'll also work closely with vendors and help drive improvements across our IT environment. Why You'll Love Working Here Medical, Dental, Vision & Life Insurance 401(k) & Roth retirement options Paid time off & paid holidays Tuition reimbursement Casual dress code A positive, team-focused environment What You'll Do Provide helpdesk support to end users for hardware, software, and applications Manage IT vendor relationships, contracts, and external support services Support phone systems and building-related technologies Maintain accurate IT documentation, inventories, and configuration records What We're Looking For Helpdesk and end-user support experience Excellent communication, organization, and troubleshooting skills Ability to juggle multiple tasks with accuracy and professionalism Vendor and application administration experience is a plus Experience as an IT Administrator, Systems Administrator, or similar role is a plus Strong knowledge of Windows systems, servers, firewalls, switches, and networks is a plus If you're a proactive problem solver who enjoys helping teams succeed through reliable technology, we'd love to meet you. Apply today and grow with us!
    $34k-45k yearly est. 2d ago
  • Plasma Center Technician- OPEN AVAILABILITY NEEDED

    Biolife Plasma Services 4.0company rating

    Help desk analyst job in Houston, TX

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - TX - Houston - Richmond Ave U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - TX - Houston - Richmond AveWorker TypeEmployeeWorker Sub-TypeRegularTime TypePart time Job Exempt No
    $16 hourly Auto-Apply 20h ago
  • ATM Helpdesk Support Specialist

    Euronet Worldwide, Inc. 4.8company rating

    Help desk analyst job in Spring, TX

    Job Description Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide (EEFT), has an exciting role for an ATM Service Support Specialist to add to our Monitoring and Dispatch Team. This team member will be a liaison between our company and its clients, service providers, as well as assisting our internal customers. The successful candidate will be able to accept ownership for effectively monitoring the US Fleet, solving customer issues, handling complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. Responsibilities • Corresponding with clients, customers, both internal and external, service providers, over the phone, email, online chat, to provide solutions that fit individualized situations and prioritize the customers' needs at each step of the process. • Monitoring activity, identifying issues with our ATM fleet via various applications. • Analyze service activity, complaints or concerns to determine root cause and take best course of action to provide timely resolution. • Escalates calls to supervisor when necessary and appropriate. • Tracks call-related information for auditing and reporting purposes. • Maintains and updates customer information as necessary • Generate service reports as requested • Calmly attempts to resolve and de-escalate any issues Schedule: • 8 hour shifts Weekdays • 5-8 hour shifts Weekends • Some evening and weekend work required Monitoring and Dispatch Department Hours of operation: • Monday to Friday 6am -7pm, • Saturday and Sunday 8am -5pm Requirements • High School Diploma or GED required; some college or actively in college preferred • Excellent customer service skills and attitude • Phone-related customer service a major plus • Familiarity with Microsoft Windows, Outlook, Word, and a good working knowledge of Excel. • Attention to detail and quality focused • Previous experience, especially in the ATM, Electronic Payments or FI industry preferred • Ability to multi-task in a fast-paced environment. Benefits 401(k) Plan Health/Dental/Vision Insurance Employee Stock Purchase Plan Company-paid Life Insurance Company-paid disability insurance Tuition Reimbursement Paid Time Off Paid Volunteer Days Paid Holidays Casual Office Attire Plus many more employee perks & incentives! We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
    $78k-101k yearly est. 29d ago
  • IT Technical Support Analyst

    Depelchin Children's Center 3.8company rating

    Help desk analyst job in Houston, TX

    The IT Technical Support Analyst will provide network infrastructure support functions and provide level-2 and level-3 technical support to respond to end user needs at all locations including but not limited to servers, computers, printers, mobile phones, telephones, and voice mail. Primary Responsibilities: Provide level-2 and level-3 support functions related to hardware, telephones, and all Agency-approved software. Provide individual end user support and installation/upgrades of hardware and software for all Agency computers. Provide server, backup and network support for LAN, WAN and AD-server environments as well as Internet and Intranet functions for all locations. Provide desktop/mobile telephone and communication systems problem solving and support, including setup and upgrades of devices for all locations. Function as a liaison between the Agency vendor(s) to resolve all systems and communications problems internally and externally. Make recommendations of purchases for hardware, software, and equipment necessary to maintain adequate system availability and inventory. Maintain the skill level necessary to grow with the needs of the organization related to hardware, software, and other technology trends. Manage timely completion and communication of all assigned help desk tickets to end users, fellow IT staff and supervisor including proper documentation of work completed with issue resolution. Report known or discovered theft, abuse, or misuse of any agency technology resources to Director of Information Technology and Business Processes. Propose and assist in implementation of proactive solutions to problems to streamline efficiencies or meet end user needs. Respond to requests for technical assistance in person, via phone and electronically. Administer help desk software, redirect problems to correct resource, identify and escalate situations requiring urgent attention and track/document requests and resolutions Provide installation and upgrades of hardware and software for servers and workstations. Serve as liaison between organization and vendor(s) as needed to resolve all systems and communications problems internally and externally. Assist in the planning, design, installation, and maintenance of the network infrastructure. Continue to improve skills necessary to grow with changes in technology. Provide daily management of equipment inventory responsible to the IT Department. Required Qualifications: Two plus years of college or technical school training related to Information Technology/Information Systems. High School Diploma required. (Formal education may be substituted with relevant years of experience related to job functions and/or IT Certifications.) Three (3) years' experience providing Microsoft Windows network and Windows 10 support. Three (3) years providing end user support, installation and repair of hardware and software. Preferably experience as help desk support level 2 or 3, including remote support. One (1) year experience with Active Directory domains. Two (2) years' experience installing and supporting Windows Server 2012/2016 and Windows 10 workstations. Two (2) years' experience with Windows based software, Microsoft Office 365 and Zoom. Two (2) years' experience working with LAN/WAN communications devices including routers, switches, wireless access points, firewalls and telephone services. Preferably Meraki. Knowledge, Skills and Abilities: Advanced computer software and hardware knowledge and skills. Ability to troubleshoot a variety of computer problems. Ability to Interact with staff with a service orientation. Ability to stay organized while executing multiple projects. Ability to maintain professional, confidential work environment. Work Conditions: Environment: Office-based Range of Schedule: Mon - Fri, 7:00 am to 8:00 pm Travel: Occasional - Must have reliable personal transportation, valid Texas Driver License, current Auto Insurance. DePelchin is Proud to be an Equal Opportunity Workplace. DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.
    $39k-46k yearly est. Auto-Apply 1d ago
  • Desktop Support

    Artech Information System 4.8company rating

    Help desk analyst job in Houston, TX

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Job ID: # S2LCDB Location: Houston, TX Duration: : 1 year (with possible extension) • Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors. • provide remote O365 on workstations and mobile • Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues. • Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications Additional Information For more information, Please contact Shubham ************
    $40k-53k yearly est. 60d+ ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Conroe, TX?

The average help desk analyst in Conroe, TX earns between $27,000 and $52,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Conroe, TX

$38,000
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