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Help desk analyst jobs in Eugene, OR - 76 jobs

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  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Help desk analyst job in Springfield, OR

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $50k-72k yearly est. 53d ago
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  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Eugene, OR

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $35k-49k yearly est. 13d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Help desk analyst job in Springfield, OR

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-49k yearly est. 21h ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Help desk analyst job in Corvallis, OR

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $53k-73k yearly est. 16d ago
  • Vcio at StepUP IT Services, LLC

    Stepup It Services, LLC 4.0company rating

    Help desk analyst job in Eugene, OR

    Job Description If you have an entrepreneurial spirit, coupled with a willingness to work hard to reach your goals, you may be a great fit as our next vCIO. By working with our small and medium business clients, you will be helping our customer-focused IT team provide world class service. Our services, reputation, and sustained company growth are all great reasons to join us. vCIOs maintain and develop company standards and best practices and work proactively toward aligning customers based on industry standards. vCIOs are also contributing members of the Technology Alignment Process (TAP) Team, assisting clients with their IT strategic roadmapping. This position reports directly to the Sales Manager and indirectly to the Operations Director. Duties & Responsibilities Understand StepUP Technology Alignment objectives, as well as the role and function of other technical team members. Act as the main point of contact both to the client within our organization and within our organization to the client. Attend all TAP (Technical Alignment Process) team meetings to collaborate and work on improving the customer TAP experience. Conduct and/or attend regular client tactical meetings with the TAMs (Technology Alignment Manager) as needed to keep clients updated on status. Attend bi-weekly TAP Team strategy meetings as a functioning member of the TAP team. Perform at least one unique client touch per client per month. Develop and maintain working knowledge of assigned customers' environments and IT challenges. Keep client account information up-to-date including agreements, key contacts, and sales documents. Identify customer technical risk and collaborate with internal teams appropriately. Become a valued member of the Standards and Alignment Committee to continue to develop and refine our standards. Maintain training and proficiency in StepUP's my ITprocess/TruMethods processes and procedures Maintain a weekly vCIO playbook documenting your activities for the week. Develop business acumen with key contacts at client sites. Advise and train clients on how to use the Support Desk team outside of the proactive TAP process. Maintain high positive client and user satisfaction and relationships and client feedback ratings. Keep up to date with relevant IT developments and telecommunication systems, hardware, and software applications within the industry. Implement, participate, and promote Quality Assurance (QA) objectives, processes, and procedures of the Company. Aid in the training, mentoring and development of other vCIO staff, as assigned. Manage and/or generate any escalated service issues and ensure their resolution. Perform other appropriate duties and responsibilities as assigned by the Sales Manager or TAP team Leader. Adopt continuous learning and improvement processes in all aspects of the position. Skills & Requirements Strong written and verbal communication Strong interpersonal skills Excellent organizational, project management, coordination, and prioritization skills Strong problem-solving and self-guided learning skills Show initiative when undertaking tasks and good self-task management Committed to undertaking duties efficiently, with a strong attention to detail Able to work well both within the TAP team environment and independently High degree of confidentiality High degree of punctuality Ability to take, interpret, and follow instructions Customer service orientated Ability to work with staff at all levels within the company and work in accordance with company policies and procedures A reliable personal vehicle, valid driver's license, car insurance and a satisfactory driving record Success in previous account manager for business to business relationships Key Performance Indicators (KPI) Client profitability based on gross and net margins across clients' monthly agreements Number of completed Technology Alignment my ITprocess reviews completed Number of completed client Strategic Business Reviews (SBR) according to the scheduled frequency Number of unique client touches per week Number of vCIO TAP hours performed % of weekly TODO assignments successfully completed on time as assigned by TAP team % and quality of assigned quarterly “ROCKS” (ROCKS are defined as shared quarterly team goals) Retention % for assigned clients Additional non-recurring revenue % above the Monthly Recurring Revenue (MRR) Client and staff satisfaction ratings, measured by client ratings and any direct client complaints Satisfactory achievement of ongoing targets, goals, and objectives as set by the Sales Manager or TAP team leader Pay & Benefits Annual salary upon hire: $60,000-70,000 DOE Paid time off Recurring performance and salary reviews Healthcare Reimbursement 401k match Telemedicine plan Mileage and expense reimbursement Company sponsored Employee Engagement program This is a full-time, salaried position, based at our headquarters in Eugene, OR. Relocation assistance may be available for highly qualified candidates.
    $60k-70k yearly 22d ago
  • On-Call IT Field Technician & TV Configuration -Eugene, OR

    Geeks On Site 3.1company rating

    Help desk analyst job in Eugene, OR

    Job DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly 20d ago
  • Enterprise Technician I/II - IT Support - Information Technology - 2025

    Alpha It, LLC

    Help desk analyst job in Eugene, OR

    Job Description Alpha IT, LLC is seeking an Enterprise Technician to join our team. As an Enterprise Technician, you will provide exceptional technical support and customer service to businesses throughout the state of Oregon. Our goal at Alpha IT is to provide world-class managed services at an affordable price while retaining the highest level of customer satisfaction. As a member of our team, you will play a crucial role in helping us achieve that goal by supporting a variety of businesses and their technology needs. Responsibilities Provide remote and onsite technical support to customers, including troubleshooting and resolving a variety of issues. Install, configure, and maintain hardware, software, and other IT assets. Document and maintain accurate records of all support requests and activities. Ensure customer satisfaction by providing timely and effective communication and follow-up with customers. Collaborate with team members to identify and resolve complex technical issues. Participate in ongoing training and professional development opportunities to maintain current knowledge of industry trends and best practices. Maintain a positive and professional attitude at all times, even in challenging situations. Requirements Associate's or Bachelor's degree in Information Technology or related field. At least 2 years of experience providing technical support in a customer-facing role. Knowledge of IT hardware, software, and networking principles and practices. Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical individuals. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Ability to prioritize and manage multiple tasks and projects simultaneously. Benefits Benefits Starting Salary of $40,000 - 60,000 per year D.O.E. Skillset and salary advancement are possible. Some benefits occur after a probationary period and depend on the position Paid vacation Sick Leave Insurance (medical, dental, vision, Rx) 401k FSA Account Company provided iPhone Laptop
    $40k-60k yearly 8d ago
  • Enterprise Technician I/II - IT Support - Information Technology - 2025

    Alpha It

    Help desk analyst job in Eugene, OR

    Alpha IT, LLC is seeking an Enterprise Technician to join our team. As an Enterprise Technician, you will provide exceptional technical support and customer service to businesses throughout the state of Oregon. Our goal at Alpha IT is to provide world-class managed services at an affordable price while retaining the highest level of customer satisfaction. As a member of our team, you will play a crucial role in helping us achieve that goal by supporting a variety of businesses and their technology needs. Responsibilities Provide remote and onsite technical support to customers, including troubleshooting and resolving a variety of issues. Install, configure, and maintain hardware, software, and other IT assets. Document and maintain accurate records of all support requests and activities. Ensure customer satisfaction by providing timely and effective communication and follow-up with customers. Collaborate with team members to identify and resolve complex technical issues. Participate in ongoing training and professional development opportunities to maintain current knowledge of industry trends and best practices. Maintain a positive and professional attitude at all times, even in challenging situations. Requirements Associate's or Bachelor's degree in Information Technology or related field. At least 2 years of experience providing technical support in a customer-facing role. Knowledge of IT hardware, software, and networking principles and practices. Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical individuals. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Ability to prioritize and manage multiple tasks and projects simultaneously. Benefits Benefits Starting Salary of $40,000 - 60,000 per year D.O.E. Skillset and salary advancement are possible. Some benefits occur after a probationary period and depend on the position Paid vacation Sick Leave Insurance (medical, dental, vision, Rx) 401k FSA Account Company provided iPhone Laptop
    $40k-60k yearly Auto-Apply 60d+ ago
  • Pharmacy Services Analyst

    Samaritan Health Services 4.2company rating

    Help desk analyst job in Corvallis, OR

    JOB SUMMARY/PURPOSE Responsible for the preparation, analytics and processing of daily SHS pharmacy issues related to 340B, third party payers, accounting and reporting. Identifies and resolves issues within the department through the operation and maintenance of applicable application modules. Utilizes critical thinking skills to escalate necessary issues to management.# DEPARTMENT DESCRIPTION Pharmacy Administration provides leadership and direction to the various pharmacy departments and programs at SHS. These include inpatient and outpatient pharmacies, Medication Management and pharmacy residency programs as well as 340B operations. We are staffed with seasoned pharmacists and technicians who help optimize pharmaceutical care throughout our SHS service area. EXPERIENCE/EDUCATION/QUALIFICATIONS High school diploma or equivalent required. Current unencumbered Certified Oregon Pharmacy Technician License required. Three (3) years Certified Pharmacy Technician experience required. Experience and/or training with MS Office and database systems required. Experience with Epic Inpatient Willow preferred. KNOWLEDGE/SKILLS/ABILITIES Computer Literacy - Knowledge of electronic equipment and computer hardware, software, and applications. Ability to operate applications, enter data, and process information. Medical Terminology - Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies, procedures, laws, and regulations. Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Project Management - Ability to organize, plan and prioritize multiple fast-moving projects with changing priorities, drivers and dependencies. Ability to work effectively independently or as part of an integrated team to achieve a goal. Systems Analysis/ Evaluation - Knowledge of how a system works and how changes will affect outcomes. Ability to identify measures of system performance and the actions needed to improve or correct performance to meet certain goals. Knowledge of SHS Pharmacy and 340B operating policies and procedures. Ability to interrelate department#s activities with other organizational departments.# Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.# PHYSICAL DEMANDS Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 # 100% of the time) WALK - INCLINE SQUAT Static (hold #30 sec) KNEEL (on knees) LIFT (Overhead: 54# and above) 0 - 20 Lbs REACH - Upward CLIMB - STAIRS WALK # LEVEL SURFACE ROTATE TRUNK Standing LIFT (Knee to chest: 24#-54#) 0 # 20 Lbs BEND FORWARD at waist PUSH (0 - 20 pounds force) PULL (0 - 20 pounds force) SIT STAND LIFT (Floor to Waist: 0#-36#) 0 - 20 Lbs LIFT (Waist to Eye: up to 54#) 0 - 20 Lbs CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 0 - 20 pounds ROTATE TRUNK Sitting REACH - Forward MANUAL DEXTERITY Hands/wrists FINGER DEXTERITY PINCH Fingers GRASP Hand/Fist * JOB SUMMARY/PURPOSE * Responsible for the preparation, analytics and processing of daily SHS pharmacy issues related to 340B, third party payers, accounting and reporting. Identifies and resolves issues within the department through the operation and maintenance of applicable application modules. Utilizes critical thinking skills to escalate necessary issues to management. * DEPARTMENT DESCRIPTION * Pharmacy Administration provides leadership and direction to the various pharmacy departments and programs at SHS. These include inpatient and outpatient pharmacies, Medication Management and pharmacy residency programs as well as 340B operations. We are staffed with seasoned pharmacists and technicians who help optimize pharmaceutical care throughout our SHS service area. * EXPERIENCE/EDUCATION/QUALIFICATIONS * High school diploma or equivalent required. * Current unencumbered Certified Oregon Pharmacy Technician License required. * Three (3) years Certified Pharmacy Technician experience required. * Experience and/or training with MS Office and database systems required. * Experience with Epic Inpatient Willow preferred. * KNOWLEDGE/SKILLS/ABILITIES * Computer Literacy - Knowledge of electronic equipment and computer hardware, software, and applications. Ability to operate applications, enter data, and process information. * Medical Terminology - Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies, procedures, laws, and regulations. * Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. * Project Management - Ability to organize, plan and prioritize multiple fast-moving projects with changing priorities, drivers and dependencies. Ability to work effectively independently or as part of an integrated team to achieve a goal. * Systems Analysis/ Evaluation - Knowledge of how a system works and how changes will affect outcomes. Ability to identify measures of system performance and the actions needed to improve or correct performance to meet certain goals. Knowledge of SHS Pharmacy and 340B operating policies and procedures. Ability to interrelate department's activities with other organizational departments. * Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. * PHYSICAL DEMANDS * Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 - 100% of the time) WALK - INCLINE SQUAT Static (hold >30 sec) KNEEL (on knees) LIFT (Overhead: 54" and above) 0 - 20 Lbs REACH - Upward CLIMB - STAIRS WALK - LEVEL SURFACE ROTATE TRUNK Standing LIFT (Knee to chest: 24"-54") 0 - 20 Lbs BEND FORWARD at waist PUSH (0 - 20 pounds force) PULL (0 - 20 pounds force) SIT STAND LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs LIFT (Waist to Eye: up to 54") 0 - 20 Lbs CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 0 - 20 pounds ROTATE TRUNK Sitting REACH - Forward MANUAL DEXTERITY Hands/wrists FINGER DEXTERITY PINCH Fingers GRASP Hand/Fist
    $40k-50k yearly est. 39d ago
  • Application Technologist I

    Arclin Career 4.2company rating

    Help desk analyst job in Springfield, OR

    Application Technologist I Job - Springfield, Oregon Arclin Inc is currently looking for an Applications Technologist I for our Springfield, OR location, reporting to the Applications Engineer within the Growth and Innovation Team. This roll supports product development, laboratory analysis, and field application testing in accordance with key company growth objectives. While ensuring the maintenance of a safe, clean and well-organized laboratory workspace, this employee will conform to all Arclin policies, procedures and applicable HSE and OSHA rules and regulations. Applications Technologist I Job Responsibilities: Maintain a clean and well-organized workspace in a dynamic and fast-paced environment with the ability to efficiently multi-task. Convert written and verbal instructions into actions related to new product development in the building construction materials space. Conduct laboratory activities including coating development, paper and nonwoven converting, raw material evaluations, and final product assessment through applications testing. Demonstrate a desire to work with and understand a wide variety of coating chemistries as well as application technologies. Record the results of laboratory experiments and field application testing in an organized and concise manner using an electronic lab notebook system. Willingness to complete carpentry related tasks and organize logistics associated with preparing and shipping samples for evaluation at third party laboratories. Provide technical support the Applications Engineer as well as the other peers within the Growth and Innovation team. Applications Technologist I Job Requirements: Diploma from a secondary technical school / community college (STEM degrees are preferred) Experience with both chemical laboratory equipment and wood shop equipment 1-3 years of experience working in an industrial laboratory environment is preferred Demonstrate ability of being self-starting / independent Proven track record of efficient time management skills and attention to detail A willingness to learn and an openness to new ideas and concepts Ability to communicate clearly and concisely both verbally and in writing Behaviors: Hands-on mindset - Enjoys working with materials and equipment, solving practical problems, and seeing tangible results from technical work. Curious and detail-oriented - Naturally inquisitive with a keen eye for subtle performance trends and experimental variables. Strong communicator - Ability to clearly explain technical concepts to the Growth & Innovation team in written and verbal formats. Highly organized - Can efficiently manage lab workflows, testing schedules, logistics, and laboratory documentation simultaneously. Proactive problem solver - Takes initiative to identify potential issues and implements solutions without waiting for instruction. Dependable and trustworthy - Can be relied on to complete daily tasks without constant supervision.
    $67k-92k yearly est. 60d+ ago
  • Seasonal, Operations Technical Specialist

    H&R Block, Inc. 4.4company rating

    Help desk analyst job in Eugene, OR

    Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block! What you'll do... As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned What you'll bring to the team... Education: * High school diploma or equivalent Work Experience: * Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools * Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware * Must have reliable transportation to travel between office locations as required * Must be able to work independently * Must be able to lift 55 pounds * Demonstrated decision-making, analytical, and problem-solving skills * Demonstrated organization, prioritization, and project coordination skills * Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates * Effective time management and multi-tasking skills * Ability to follow direction Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned
    $65k-87k yearly est. Auto-Apply 21d ago
  • PC Tech - Training

    Orkin, LLC 3.7company rating

    Help desk analyst job in Eugene, OR

    Want to Join the Best in Pest? Go Pro with Orkin. As an Orkin Pro, you'll be the professional delivering on the promise of a safe place to live, work, and play behind pest control's best-known brand. Be part of a purpose-driven team with a reputation built on almost 125 years of a service-minded approach to providing peace of mind where people value it most: their home. It's more than a job-it's a career with growth potential and benefits that go beyond the basics. And with Orkin's award-winning training program, we'll give you all the tools and technology you need to succeed. That means no industry experience required to start and build a career as an Orkin expert. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession-resistant. You can count on a career with the Best in Pests where you'll work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. Responsibilities The Orkin Pro commits to safely and professionally providing the highest level of protection and service to their customers on a designated service route. Their career starts with in-depth, award-winning training that prepares them with the skills needed to succeed in the responsibility of daily route operations, scheduling, issue diagnosis and treatment planning. With each customer, Orkin Pros work to understand problems and do the right thing to resolve them. You will... * Complete our award-winning training to learn the skills and knowledge required to serve our customers * Prioritize safety in all responsibilities * Follow a route schedule and daily operation schedule within an assigned territory and ensure timely and safe arrival at each customer's location * Operate a company vehicle safely and ensure cleanliness of the vehicle and equipment * Conduct yourself with the utmost professionalism and integrity with customers and coworkers * Serve as a problem solver for each customer with empathy by listening to and understanding their needs and utilizing Orkin Pro expertise to recommend the most efficient and innovative solution * Meet with customers in their businesses or homes to explain actions taken, ensure satisfaction, and discuss additional services that would give them peace of mind about their pest management * Inspect the interior and exterior of the customer's property-don't worry, we teach you how! * Communicate with customers to explain actions taken, ensure satisfaction, and discuss additional services that would give them peace of mind about their pest management program * Complete all required service-related documentation in a handheld device provided for speed and accuracy We Offer... * Competitive earnings starting at $20 to $23 per hour, including a company vehicle with gas card upon route assignment * Extensive paid training up front and on an ongoing basis to support continuous improvement; no prior pest control experience is required * Career opportunities to grow and advance in the company and improve compensation * Competitive pay with commission opportunity * Company vehicle and gas card * Comprehensive benefits package including medical, dental, vision & life insurance * 401(k) plan with company match, employee stock purchase program * Paid time off * Employee discounts, tuition reimbursement and dependent scholarship awards Why Orkin? * You are interested in an opportunity with career potential in a reliable, recession-resistant industry * You have a service-oriented mindset that leads you to build loyalty and trust with customers * You hold yourself responsible to commitments * You value being part of a team * You want to keep learning, improving and developing as a leader * You want to join a company that supports the community * You want a career with a purpose at a mission-driven company that values * Safety * Professionalism * Empathy * Integrity * Innovation Qualifications Minimum Requirements: * No Experience Required - we'll train you to be a Pro! * High School Diploma or equivalent required * Valid driver's license required * Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid) * Ability to work in the field independently, manage route-based assignments and interact with our great customers inside their businesses and/or homes What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Safely use a ladder within the manufacturer's weight capacity * Occasionally lift and carry up to 50 lbs. * Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl. * Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator * Willing to work in different types of weather conditions Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer Minimum Requirements: * No Experience Required - we'll train you to be a Pro! * High School Diploma or equivalent required * Valid driver's license required * Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid) * Ability to work in the field independently, manage route-based assignments and interact with our great customers inside their businesses and/or homes What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Safely use a ladder within the manufacturer's weight capacity * Occasionally lift and carry up to 50 lbs. * Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl. * Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator * Willing to work in different types of weather conditions Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer The Orkin Pro commits to safely and professionally providing the highest level of protection and service to their customers on a designated service route. Their career starts with in-depth, award-winning training that prepares them with the skills needed to succeed in the responsibility of daily route operations, scheduling, issue diagnosis and treatment planning. With each customer, Orkin Pros work to understand problems and do the right thing to resolve them. You will... * Complete our award-winning training to learn the skills and knowledge required to serve our customers * Prioritize safety in all responsibilities * Follow a route schedule and daily operation schedule within an assigned territory and ensure timely and safe arrival at each customer's location * Operate a company vehicle safely and ensure cleanliness of the vehicle and equipment * Conduct yourself with the utmost professionalism and integrity with customers and coworkers * Serve as a problem solver for each customer with empathy by listening to and understanding their needs and utilizing Orkin Pro expertise to recommend the most efficient and innovative solution * Meet with customers in their businesses or homes to explain actions taken, ensure satisfaction, and discuss additional services that would give them peace of mind about their pest management * Inspect the interior and exterior of the customer's property-don't worry, we teach you how! * Communicate with customers to explain actions taken, ensure satisfaction, and discuss additional services that would give them peace of mind about their pest management program * Complete all required service-related documentation in a handheld device provided for speed and accuracy We Offer... * Competitive earnings starting at $20 to $23 per hour, including a company vehicle with gas card upon route assignment * Extensive paid training up front and on an ongoing basis to support continuous improvement; no prior pest control experience is required * Career opportunities to grow and advance in the company and improve compensation * Competitive pay with commission opportunity * Company vehicle and gas card * Comprehensive benefits package including medical, dental, vision & life insurance * 401(k) plan with company match, employee stock purchase program * Paid time off * Employee discounts, tuition reimbursement and dependent scholarship awards Why Orkin? * You are interested in an opportunity with career potential in a reliable, recession-resistant industry * You have a service-oriented mindset that leads you to build loyalty and trust with customers * You hold yourself responsible to commitments * You value being part of a team * You want to keep learning, improving and developing as a leader * You want to join a company that supports the community * You want a career with a purpose at a mission-driven company that values * Safety * Professionalism * Empathy * Integrity * Innovation
    $20-23 hourly 56d ago
  • Product Support Specialist

    UO HR Website

    Help desk analyst job in Eugene, OR

    Department: Behavioral Research and Teaching Classification: Info Technology Consultant Appointment Type and Duration: Regular, Ongoing Salary: $17.52 - $27.81 per hour FTE: 1.0 Review of Applications Begins open until filled Special Instructions to Applicants To ensure consideration, complete applications must include the following along with the online application: - a cover letter that clearly explains how your skills and experience meet the minimum qualifications and any preferred qualifications. The online application includes the name and contact information for at least three professional references. Candidates will be notified before references are contacted. Department Summary Behavioral Research and Teaching (BRT), a research unit within the University of Oregon's College of Education, investigates a variety of problems related to teaching and learning. We offer teaching and learning solutions to improve K-12 education for students, teachers, and administrators. We focus on developing technology-based information systems with three primary goals: (a) improve basic skills assessments so that all students can read, write, and compute; (b) enhance learning of middle and secondary content subject matter so that all students have the opportunity to develop a broad knowledge base; (c) provide accessibility to large-scale testing so that all students can demonstrate their proficiencies on state and local achievement standards. BRT is committed to improving education for all students through assessment and information systems. We concentrate on student learning information systems and teacher decision-making by researching and developing basic skills and content assessments and supporting accessibility to state accountability systems that document academic standards proficiency. The software distributed by BRT is used by over 1,000,000 students and 160,000 teachers across the United States. For the past decade, BRT has operated with approximately 2 million dollars of annual revenue from federal grants, state contracts, and educational software sales generated through multiple revenue streams. These software platforms provide teachers cutting-edge assessment systems for wide scale adoption and development of effective educational programs. See ********************** and ******************** Position Summary The Product Support Specialist is the primary position responsible for assisting customers in the use of our software and developing resources for the system. This position also develops and maintains user documentation, manuals, trainings, frequently-asked-questions sites, and marketing for BRT products. In addition, this position assists with BRT publications and research projects to accomplish BRT objectives. Typical work activities associated with this position include but are not limited to serving as the liaison between customers and the software development teams, independently communicating (email and phone) with individuals and groups at all levels of the K-12 education to interpret information and respond to inquiries, provide direction, and resolve issues. This position also communicates on a regular basis with the software development teams, including the Director and Co-Director who manage the product. This position reports directly to the Business Manager. This position is a vital member of the BRT Research team and must exhibit professionalism and create effective relationships for problem-solving and positive interactions. This position requires skill in interpreting, explaining, and clarifying software processes, rules, and procedures to faculty, staff, and customers. This position requires a commitment to maintain the highest ethical standards within BRT and the University. Minimum Requirements This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience. Professional Competencies • Strong communication skills in interpreting user needs and providing appropriate solutions in clear written form (email and manuals). • Ability to independently manage a high-volume workload with attention to detail, organization, and time management. • Ability to communicate effectively with individuals from diverse backgrounds and cultures. • Ability to handle sensitive and confidential situations. • Ability to interpret laws, rules, policies, and procedures, and be able to apply these interpretations to specific, non-routine situations. • Strong administrative skills and proficiency with MS Office and Adobe suite of software. Preferred Qualifications • One year of customer support (in-person, online, or by phone). • Bachelor's Degree. • Experience providing technical support related to web-based applications and/or technology. • Experience in K-12 education system or with educational software. • Experience creating and maintaining detailed documentation. FLSA Exempt: No All offers of employment are contingent upon successful completion of a background check. This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union. The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit ************************************** The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at ********************* or ************. UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here. In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at ************************************************************************
    $17.5-27.8 hourly 60d+ ago
  • Transportation Revenue System Specialist

    CDM Smith 4.8company rating

    Help desk analyst job in Eugene, OR

    Works with and leads multi-disciplinary teams to help our customers design, test, implement, and oversee solutions for transportation revenue collection. The position will focus on design, procurement, development, testing, launch, operations, and oversight of road usage charging (RUC) and tolling pilots and programs, as well as emerging solutions such as integrated RUC and tolling systems, integrated in-vehicle and infrastructure-based technologies for revenue collection, and innovative business models for solution delivery. RUC systems include design, testing, training, and operations oversight for odometer data collection, automated vehicle-based data collection, back-office accounting and vehicle registry transaction systems, and customer support operations. Tolling systems include commercial back-office and customer back-end transaction processing for high-volume, interoperable toll collection systems. Examples of specific work tasks include: -Creating system designs and corresponding documentation for innovative transportation revenue collection systems, including pilot and operational RUC and tolling programs -Creating system requirements, business rules,s and use cases for transportation revenue systems procurement documentation -Overseeing vendor design, development, and implementation of revenue collection systems on behalf of client agencies -Supporting client procurements of system solutions. -Designing and overseeing testing and evaluation of revenue system solutions -Crafting and proposing policy and technical solutions to address client and stakeholder objectives and constraints -Authoring papers and memoranda that frame technical issues, including alternative solutions, trade-offs, and considerations -Managing tasks and projects, including scope, schedule, budget, and resource identification -Presenting findings and recommendations to working groups, task forces, legislative committees, other public bodies, and the public -Mentoring junior and mid-level staff in revenue collection systems -Supporting business development efforts and proposals in areas related to the above -Managing RUC and/or tolling projects **Job Title:** Transportation Revenue System Specialist **Group:** TSO **Employment Type:** Regular **Minimum Qualifications:** Bachelor's degree. 10 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** -Direct experience designing, operating, or otherwise supporting innovative transportation revenue collection systems -Working understanding of top transportation public policy challenges facing U.S. federal, state, and local governments, including funding, technology, and energy -Excellent analytical skills, including stakeholder and political awareness, especially as relates to revenue collection systems -Fluency with financial analysis, including cost analysis of revenue collection systems -Understanding of transportation technology and innovation trends **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 10% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $104,229 **Pay Range Maximum:** $182,374 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $104.2k-182.4k yearly 60d+ ago
  • Maintenance, Operations & Technology Specialist

    Lowell Sd 71

    Help desk analyst job in Lowell, OR

    Job Description Primary Location District Wide Salary Range $19.95 - $23.84 / Per Hour Shift Type Full-Time
    $20-23.8 hourly 60d+ ago
  • Clinical Support Lead (PIP)

    Maximus 4.3company rating

    Help desk analyst job in Eugene, OR

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Clinical Support Lead is required to assist the PIP Clinical Lead in performance managing performance management advice and feedback to the Supply Chain Partners to supply a quality professional service to standards of service delivery and performance indicators consistent with contract needs. Clinical Support Leads ensure professional standards are maintained in all medical work through audit, feedback and Support. Essential Duties and Responsibilities * Jointly supporting all HPs with SDM, ensuring each HP has an appropriate support actions and clear progression path. Able to identify trends and risks from available MI. * Providing structured support for new entrants in line with business need. Providing analysis and clinical intervention to support HPs through their journey to approval. To monitor audit grade run. To complete competency assessment as needed, and to ensure all relevant dates and information are provided to audit support team to share with DWP at approval stage. * Ensuring all HPs complete required CME and mandatory training in a timely manner. * To ensure that all HPs are up to date with CPD and have a detailed understanding of any changes relating to PIPAG & DWP guidance to enable effective cascade within the HP community, and provide governance to ensure this is taking place effectively. * To ensure quality assurance for every clinical task relevant to their team - assessment, audit, SREL, advice, rework. To ensure regular checks are completed and an action plan of support implemented as needed. * To complete audit/assessment/advice as determined by the business need. * To maintain personal approval in specific discipline i.e. completing F2F assessments and audit within the required time frame. Key contacts & Relationships Internal Service Delivery Manager RSDMs/CDMs Head of PIP Clinical & Operations Audit CSLs Trainers External Stakeholder meetings as required Engagement with DWP as and when required Qualifications & Experience Essential Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic) Competent Disability Analyst Worked as a competent health professional for a minimum of 1 year Approval and consistent performance in key PIP tasks Able to deliver productivity and quality standards agreed between the Maximus and the Department Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus Creating and executing action plans to drive performance improvement Able to coach and inspire HPs Able to build strong working relationships, influencing and empowering others to make pro-active decisions Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions Performance driven with strong performance management to drive continuous improvement Display confidence and a calm and steady presence to effectively manages difficult situations Desirable Experience in a supervisory or leadership role with strong performance focus Experience of working within a multidisciplinary team and build positive working relationships with both clinical, operational and support services Individual Competencies Essential Able to collate trends and analyse MI to create and action relevant support plans. To be able to respond proactively to devise solutions at a team level to support performance of the contract. Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct Complies with all applicable continuous professional development requirements Able to effectively develop and support HPs to improve maintain performance standards Able to ensure that professional practice standards and "best practice" are maintained in all areas of work Flexible and adaptable Able to understand and respond proactively to changing customer needs Able to collaborate effectively with wide variety of needs to drive a performance culture Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences Able to drive innovation, and identify ideas and solutions to benefit the wider business Travel Requirements As required throughout region EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 42,500.00 Maximum Salary £ 42,500.00
    $48k-86k yearly est. 8d ago
  • Technical Support Specialist

    Manpowergroup 4.7company rating

    Help desk analyst job in Albany, OR

    **Job Title: Technical Support Specialist** **Job Type:** Full-Time **Hours:** 40 hours/week | Monday - Friday, 5:00 AM - 4:00 PM Pacific Time **Pay Rate:** $17/hr **Overtime:** Occasional opportunities for overtime available **About the Role** We are seeking a **Customer Service Representative** to join our team as the frontline connection between our company and our customers. This role plays a vital part in providing outstanding service by handling inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction. The ideal candidate is a natural problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences. You should be comfortable working independently and collaboratively in a fast-paced environment. Empathy, patience, and a positive attitude are key to success in this position. **Key Responsibilities** + Respond to customer inquiries via phone, email, chat, or other channels in a timely and professional manner + Process orders, returns, exchanges, and warranty claims accurately using internal systems + Resolve customer complaints by identifying root causes and offering effective solutions or escalating when necessary + Provide accurate information about products, services, and company policies + Maintain and update customer records in CRM or ERP systems + Track and follow up on open issues to ensure timely resolution and customer satisfaction + Collaborate with internal teams including Sales, Shipping, IT, Purchasing, and Product to meet customer needs + Consistently meet performance goals including response time, accuracy, service levels, and customer satisfaction **Qualifications** + High school diploma or equivalent required + 1-3 years of experience in customer service or a similar client-facing role preferred + Strong communication and interpersonal skills + Basic computer proficiency and comfort with using internal systems + Ability to multitask and remain calm under pressure + Must be self-motivated, detail-oriented, and a team player **Schedule & Work Environment** + **Hours of Operation:** Monday to Friday, 5:00 AM - 4:00 PM Pacific Time + **Work Week:** 40 hours, with occasional opportunities for overtime **Join our team** and be a part of a company that values exceptional service and customer satisfaction. If you're passionate about helping others and enjoy solving problems, we'd love to hear from you! ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
    $17 hourly 60d+ ago
  • Data Center Technician - USA - Eugene - On-site

    Rm Staffing B.V

    Help desk analyst job in Eugene, OR

    Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision hassles, setting new benchmarks in data center solutions. We're seeking skilled Freelance Data Center Technicians to join our growing team. If you have expertise in data center operations and want flexible work, we'd love to hear from you. Job Overview: As a Freelance Data Center Technician, you will play a key role in delivering on-demand support to our global data centers. Your responsibilities will include hardware installation, troubleshooting complex issues, and managing network operations, ensuring optimal performance and reliability. We're looking for someone with deep expertise in data center equipment and software who can work independently while collaborating with remote teams. In this role, you'll be essential to maintaining smooth, secure, and efficient data center operations, contributing to our high standards of service excellence. Key Responsibilities: Install, configure, and maintain servers, networking equipment, and other hardware to ensure optimal performance and maximum uptime, facilitating seamless operations within the data center. Monitor data center operations both remotely and on-site, quickly diagnosing and resolving hardware, software, and connectivity issues to minimize downtime and maintain service reliability. Configure, manage, and troubleshoot networking devices, including Cisco and Juniper routers, switches, and firewalls, to ensure secure and efficient network operations that align with organizational standards. Manage and troubleshoot both Linux and Windows-based systems, performing essential updates, patches, and security enhancements to keep systems secure and up-to-date. Document all installations, repairs, maintenance tasks, and system performance, providing comprehensive reports to the remote management team to ensure transparency and accountability in operations. Implement and maintain security protocols to protect the integrity of the data center infrastructure, ensuring compliance with industry standards and best practices for data security. Collaborate with remote IT teams, vendors, and stakeholders to enhance data center operations, actively participating in the planning and execution of projects that drive efficiency and innovation. What We Offer: Flexibility: Work around your existing freelance or permanent job. You choose the tickets you want to pick up, with no minimum hour commitment. Professional Environment: Join a professional work environment where you can reconnect with the practical side of IT. Competitive Compensation: We offer competitive rewards for your compensation and efforts. Growth Opportunities: Work with compelling clients and seize opportunities to grow in your field. Education: Associate or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required. Experience: 3+ years of experience in data center operations, with a strong focus on independent or freelance projects. Technical Skills: Extensive hands-on experience with Cisco and Juniper networking devices. Strong proficiency in managing and troubleshooting Windows and Linux-based systems. Solid understanding of networking principles (TCP/IP, DNS, VPN, VLANs). Experience with virtualization technologies such as VMware or Hyper-V is a plus. Certifications: Valid certifications like Cisco CCNA/CCNP, Juniper JNCIA/JNCIS, or CompTIA Linux+ are highly desirable. General Requirements: Ability to travel to various data center locations on short notice. Flexibility to work outside regular hours, including nights and weekends if required. Must have access to necessary tools and equipment to perform data center tasks. Strong problem-solving skills, with the ability to work independently and remotely. Excellent communication skills for collaboration with remote teams.
    $44k-66k yearly est. 60d+ ago
  • Client Support Associate

    HJI 3.1company rating

    Help desk analyst job in Springfield, OR

    Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
    $34k-46k yearly est. Auto-Apply 60d+ ago
  • Support Associate - White House Black Market

    Chicos Fas Inc. 4.1company rating

    Help desk analyst job in Eugene, OR

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! FUNCTIONAL RESPONSIBILITIES: Operational Excellence Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space. Ensures new products are properly merchandised and represented in a timely manner. Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests. Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc. Participates in pricing changes and markdowns. Alerts store management to cash supply needs. Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. Assists with boutique cleanliness and organization Customer Experience Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience Teamwork and Growth Promotes an inclusive, collaborative approach to problem solving Seeks personal developmental opportunities and readily solicits feedback Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand. QUALIFICATIONS: High school diploma or equivalent Previous stock or cashier experience preferred Must be 18 years of age or older Excellent communication skills Excellent customer service skills Strong organizational skills and ability to multi-task in a fast-paced environment Able to learn or adapt to technology provided by the company Must be able to work the majority of the shift standing Ability to work quickly and within strict timelines Ability to demonstrate teamwork Exposure to visual merchandising and product placement techniques desired Communicate with customers, Associates, and Management; wear / communicate with headset Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required. PHYSICAL REQUIREMENTS: Constant Walking/Standing- 67-100% of 8-hour shift Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift Frequent Climbing- 34%-66% of 8-hour shift Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance. 3284 The heritage Courtyard at Oakway Center
    $32k-36k yearly est. 9d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Eugene, OR?

The average help desk analyst in Eugene, OR earns between $29,000 and $58,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Eugene, OR

$41,000
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