Help desk analyst jobs in La Habra, CA

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Main notes: • 2+ years of on-site technical support experience, or degree in related discipline • Strong hands-on A/V technical support experience supporting equipment in a meeting rooms using i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (i.e. speakers, cameras, monitors, and kiosks) • Broad knowledge of AV technology (doesn't need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help them when they need to troubleshoot conference room issues - i.e. go through process of elimination, understanding how devices are connected, etc. • Excellent customer service skills, meeting with users in person to resolve complex technology issues. • Coordinate, track, and maintain inventory. • Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now • Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications • Trainable, Professional and Punctual • Independent - have to be ok with remote support (from office) • Self-starter and problem solver - but not afraid to ask questions • Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty • Mac & iOS presence Audio Visual Responsibilities of an On-Site Technician: • Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. • Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. • Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls • Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Estimated Min Rate: $30.00 Estimated Max Rate: $37.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. 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Job Title: Bilingual (Spanish/English) IT Help Desk Technician - Retail Stores Hybrid - Corporate office + field travel to retail stores from Anaheim to San Juan Capistrano (Orange County) and occasional Riverside/LA County Employment Type: Full-time Seniority Level: Junior to Mid-Level Industry: Retail | Information Technology Posted by: HireDirectNow.com - Premier IT Talent Partner in Southern California URGENT NEED - Interviews start THIS WEEK Are you (or someone you know) a hands-on, bilingual IT rockstar who loves solving real-world tech problems in a fast-paced retail environment? Our client - a rapidly expanding retail chain - needs a Bilingual Spanish/English IT Help Desk Technician to keep their corporate office and 20+ stores running flawlessly. You'll be the hero who fixes POS systems, printers, cash registers, networking issues, and everything in between - both remotely and on-site during new store openings and installs. What You'll Do Every Day Provide Level 1 & 2 support for POS systems, Windows/OS, Microsoft 365, printers, hardware, and peripherals across multiple stores Jump in the car and travel to stores for new openings, rollouts, and urgent fixes (mostly Orange County) Troubleshoot networking (routers, switches, VPNs, firewalls), Active Directory, and ticketing systems Work alongside 5 IT Support Techs & a Brilliant Manager who doubles down as Head IT Coach Keep everything secure, fast, and frustration-free for store teams Must-Have 3+ years of IT help desk / technical support experience Real retail IT experience supporting multiple stores and POS systems Fluent in Spanish AND English (you'll be speaking with store managers and staff daily) Solid knowledge of networking, Active Directory, Microsoft 365, and ticketing systems Clean driving record + reliable car (mileage reimbursed) Live in or near Orange County (this is NOT fully remote) Big Pluses Love working weekend & nights as needed Certifications (CompTIA A+, Network+, ITIL, Microsoft 365) Experience with any major POS (Toast, Square, NCR/Aloha, Revel, etc.) This is the kind of role where people stay for years and get promoted. Great pay, benefits, and real impact. Know someone perfect? Please share this with someone you truly deserves to land an awesome opportunity. Apply: Send resume + quick note about your retail IT experience to ************************* or DM me directly. HireDirectNow.com - Connecting Southern California's best IT talent with careers that matter. #ITJobs #HelpDesk #BilingualJobs #RetailIT #OrangeCountyJobs #HiringNow

Jobst IT Consulting is a Los Angeles-based Information Technology consulting firm that specializes in enterprise-level Managed IT services dedicated to delivering exceptional IT support and strategic technology solutions to businesses across Los Angeles. We pride ourselves on our client-centric approach, our proactive mindset, and our commitment to fostering a collaborative and growth-oriented environment for our team. We are looking for a driven professional to join us and make a significant impact on our clients. Role Description We are seeking a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will be on the front lines, providing exceptional hands-on and remote support to our diverse client base. You will be the "boots on the ground" technical expert, responsible for resolving user issues, deploying new systems, and ensuring our clients' technology runs smoothly. The ideal candidate has a passion for problem-solving, excellent communication skills, and a solid technical foundation in both Mac and PC environments. You will be a key part of our service delivery team, working closely with senior engineers to tackle challenges and deliver an outstanding client experience. Key Responsibilities Provide timely and effective Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals (printers, scanners, etc.). Act as a reliable point of contact for end-users, resolving issues both remotely and during on-site client visits throughout the Los Angeles area. Install, configure, and deploy new Windows and mac OS workstations and software for clients. Assist users with Microsoft 365 and Google Workspace, including account setup, password resets, and application troubleshooting. Deploy, configure, and troubleshoot client workstations and software using our Remote Monitoring and Management (RMM) platform. Maintain clear and accurate documentation for service tickets, client configurations, and support procedures. Participate in IT projects, such as new user onboarding, hardware refreshes, and software deployments. Escalate complex technical issues to senior engineers when necessary, providing detailed information to ensure a swift resolution. Qualifications Experience: A minimum of 2 years of hands-on experience in a help desk, desktop support, or field technician role. Experience in a Managed Service Provider (MSP) environment is strongly preferred. Certifications: Required: At least one of the following foundational certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+. Technical Skills: Strong proficiency in troubleshooting Windows 10/11 and mac OS operating systems. Hands-on experience supporting Microsoft 365 environments (Outlook, Teams, SharePoint, OneDrive). Familiarity with RMM tools (e.g., ConnectWise, Datto, Kaseya) and professional services automation (PSA) ticketing systems. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPNs). Experience with hardware troubleshooting for PCs, Macs, and common peripherals. Knowledge of cybersecurity best practices (MFA, phishing prevention, antivirus). Education: A Bachelor's degree in Information Technology or a related field is a plus. Personal Attributes Exceptional problem-solving and critical-thinking skills. Excellent written and verbal communication skills, with an ability to explain technical concepts to non-technical users. A strong customer-service orientation and a commitment to client success. Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. A proactive, self-starter who can work independently and as a collaborative team member. Logistical Requirements Must currently reside in the Los Angeles area, with convenient access to West LA. Must possess a valid California driver's license and a reliable vehicle for travel to our West LA office and various client sites. This is a full time in office role requiring the ability to work from our West LA office and travel to client locations as needed. What We Offer Competitive salary and performance-based incentives. Comprehensive health and dental insurance. Paid time off and holidays. 401(k) with company match. A budget for professional development, training, and certifications. A collaborative and supportive team environment with opportunities for growth. Eligibility Requirements: Must be legally authorized to work in the United States of America for any employer. Candidates may be asked to undergo a background check, in accordance with local laws and regulations. To Apply: Please submit your resume and a brief cover letter. As a small test of your attention to detail, please include your favorite West LA restaurant in your response. Please, no recruiters and/or offshore outsourcing firms. Jobst IT Consulting Inc.'s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Helpdesk Support Salary Range: $60k to $67k The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Key Responsibilities Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity. Assist customers with account setup, password resets, and general troubleshooting. Document and track customer interactions and solutions in the help desk system. Escalate complex issues to tier 2 technicians or other departments as needed. Maintain a high level of customer satisfaction through effective communication and problem-solving. Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online. Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community. Qualifications for the Role High School Diploma or equivalent. Strong verbal and written communication skills. Basic knowledge of computer hardware, software, and networking. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Previous customer service or technical support experience is a plus. Experience troubleshooting hardware/software issues on MAC, PC, and iPhone. Familiarity supporting Office 365 services like email, Outlook, Word, and Excel. Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box. Work Environment This position is based in a call center environment in the LA office and may require shift work, including evenings and weekends

Title: Healthcare Technology Support Analyst Duration: 3-6-month contract to hire Pay Rate: $30/hr- $40/hr W2 Required Qualifications: Ability to establish and maintain effective working relationships across the Health System by demonstrating exemplary customer service skills. Ability to work flexible hours, including nights and weekends Working knowledge of wireless network configurations and limitations related to a clinical environment Strong interpersonal communication skills to effectively interface with internal and/or external customers Understanding of Networking Terminology such as DNS, DHCP, WINS Thorough understanding of Microsoft Active Directory and Group Policies Prior experience supporting and configuring BioMedical devices interfacing to EMR's such as Epic, Allscripts or Cerner Ability to independently problem solve End-user Computing issues Prior experience supporting clinical end users in a rapidly changing environment Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system Comfortable with support in Clinical areas such as Operating Rooms, Emergency Department and ICU 4+ years desktop support experience in a networked business environment Extensive experience with Windows Experience with Device Integration middleware such as Capsule, DeviceConX and Cerner General knowledge of Phone devices and support of communications applications such as Voalte Experience using Microsoft Office Applications Preferred Qualifications: Experience working with Epic EMR and its various modules Prior experience supporting end users in the Clinical environment Prior experience supporting Biomedical Device Integration

Requirements Must possess a professional demeanor and strong customer service/consulting/training skills Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area Basic understanding of networks, Intel servers and telecoms Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint) Strong Microsoft operating system troubleshooting skills Strong mac OS operating system (Big Sur & above) troubleshooting skills Strong problem solving and critical thinking skills Strong written and verbal communication skills Must be self-motivated and the ability to work independently with minimal supervision Must have excellent time management skills Must be detail and process oriented Ability to walk long distances across large facilities Must be able to pass a background security check Valid driver's license and reliable transportation

Job Title: IT / Application Support Duration: 6-12 months (with potential to extend or become long-term) Type: Contract / Temporary Work Environment: Office-based, supporting engineering and technical teams Brighton Solutions is seeking an IT / Application Support professional to join our team on a contract basis in Brea, California. This onsite role supports a busy engineering services office with day-to-day technical needs ranging from computer support and printer management to application troubleshooting and user assistance. Key Responsibilities: Provide technical support for desktop and laptop computers, printers, and other office hardware Support users with software and application issues Assist with onboarding/offboarding of employees from an IT perspective Maintain and manage IT inventory and documentation Respond to support requests in a timely and professional manner Benefits Offered: Brighton Solutions offers competitive benefits for contract employees, including medical, dental, 401(k), and paid time off. If you're a hands-on problem solver who enjoys supporting teams in a dynamic office environment, we'd love to hear from you.

IT Helpdesk Technician II Our client is seeking a reliable and customer-focused IT Helpdesk Technician II to join their growing team. This role is perfect for someone who enjoys hands-on technical support, thrives in a structured environment, and takes pride in delivering exceptional service to end users. You'll play an important role in ensuring smooth daily IT operations while supporting deployments, imaging devices, and resolving technical issues. Position Type: Direct-Hire Location: Pasadena, CA 91103 (Onsite M-F) Compensation: This job is expected to pay about $27-35 per hour W2 No Visa Sponsorship Available for this role What You'll Do: • Provide end-user support for laptops, desktops, and mobile devices, including setup, troubleshooting, and maintenance. • Perform imaging, configuration, and deployment of new equipment for users. • Execute user account setup, permissions, and terminations through Active Directory. • Manage and resolve helpdesk tickets using a ticketing system. What Gets You the Job: • 2-4 years of experience in IT support or helpdesk environments. • Strong communication and customer service skills with the ability to support users professionally. • Hands-on experience with Windows OS, Active Directory, and device imaging. • Familiarity with ticketing systems such as ServiceNow or similar platforms. • A dependable, team-oriented mindset with a willingness to perform repetitive daily tasks efficiently. If you're passionate about supporting technology and helping users solve problems with patience and precision, we'd love to hear from you. Apply today to join a stable, collaborative team environment! If we are still actively screening for this role, our AI Recruiter, Avery will email you to schedule a virtual meeting to learn more about your background. Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery, helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

*THIS ROLE IS FULLY ONSITE IN SUN VALLEY, CA, WITH TRAVEL AS NEEDED TO SITES IN CA AND AZ. MILEAGE AND TRAVEL ASSISTANCE WILL BE PROVIDED. VALID DRIVER'S LICENSE & RELIABLE TRANSPORTATION REQUIRED. * For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. *FOR THE FIRST 90 DAYS, THE SCHEDULE IS MONDAY THROUGH FRIDAY, 9 AM TO 6 PM.* *AFTER THAT, THE SCHEDULE WILL BE TUESDAY THROUGH FRIDAY, 9 AM TO 6 PM, AND SATURDAY, 7 AM TO 4 PM. * KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a *Tier 2 Helpdesk Technician: Windows OS, MS 365, AD / Entra ID, IT asset mgmt, basic networking * We're looking for a proactive, detail-oriented Tier 2 Help Desk Technician to join our IT team at our Sun Valley headquarters. This role supports day-to-day technical operations and ensures our employees have reliable access to the systems, applications, and networks they depend on.You'll handle both Tier 1 and Tier 2 requests - from password resets and printer troubleshooting to diagnosing network issues, supporting Microsoft 365, and assisting with VPN and other network operations. You'll also help document processes and collaborate closely with our Systems Administrator and IT Manager. Key Responsibilities * Provide technical support for Windows desktops, laptops, mobile devices, printers, and other network-connected hardware. * Manage user accounts, security groups, and permissions in Active Directory and Microsoft 365 Admin Center. * Handle standard service requests (e.g., password resets, email setup, printer installation, file share access). * Document troubleshooting steps, fixes, and key notes for internal reference. * Assist with new hardware rollouts, imaging, and software installations. * Support meetings and video calls with multimedia setup (Teams, projectors, conference hardware). * Maintain accurate ticket records and deliver timely, customer-focused communication. * Collaborate with the IT team on ongoing improvement projects and system updates. *Requirements* * CompTIA A+, Network+, or Microsoft 365 certification is a plus * Experience supporting multi-site environments. (Especially warehouses) is a plus. * 5+ years of IT support experience (help desk, desktop, or systems support). * Solid understanding of Windows 10/11, Active Directory, Microsoft 365, and basic network concepts (LAN/WAN/VPN). * Understanding of switches, routers, &/or firewalls is helpful. (We are in the process of replacing our legacy HP switches with Unify & currently use Fortigate firewalls.) * Hands-on experience with: * Jitbit or other ticketing systems required. * Microsoft Products (O365, AD, EntraID, Win11, etc) required. * PDQ or other IT Asset Management / Inventory Management solutions required. * Strong troubleshooting, documentation, and customer service skills. * Ability to manage multiple priorities in a fast-paced environment. * Valid California driver's license and reliable transportation required (for local site visits when needed). * Site locations are within SoCal & Arizona. Mileage, hotel, etc. provided. Why You'll Love Working Here * Tight-knit IT team that values learning, ownership, and practical problem-solving. * Exposure to a broad range of technologies across multiple sites (FortiGate, UniFi, Microsoft 365, Jitbit). * Opportunities to expand into network/security or systems administration roles as you grow. Compensation depends on experience but is typically $25-32.50/hr W2 ABOUT KORE1 Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies. *Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. xevrcyc Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.* Pay: $24.27 - $32.50 per hour Benefits: * 401(k) * Dental insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person

AVID Technical Resources is seeking a Desktop Support Specialist for our client in the entertainment industry in Los Angeles. This is a contract to perm role at up to $75,000 DOE and pays hourly on contract. Required Skills Excellent written and oral communication skills Ability to troubleshoot and support user issues At least 3 years of Tier II support experience Strong knowledge of Win and MacOS environment A+, MSDT, or Help Desk certification preferred.

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. ESSENTIAL JOB FUNCTIONS Maintain an in-depth knowledge of our complete line of products and services. Embrace and learn the Video Surveillance / CCTV technologies and their applications. Provide product demos and technical training to the sales team and customers. Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals. Build and test PC-based DVR systems to customer's specifications. Provide prompt and effective customer service and technical support. Service customers in an effective and efficient manner; partner with internal teams proactively. Answer calls and emails regarding technical support requests and log into ticketing systems. Perform other duties as assigned ESSENTIAL REQUIREMENTS Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls Ability to maintain confidential business information Ability to respond to customers in a timely and effective manner Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) Ability to work independently with minimum supervision Ability to work under pressure Strong troubleshooting, problem-solving, and team player mindset is a plus Proactive and enthusiastic to excel OTHER REQUIREMENT Domestic and/or International Travel may be required (up to 25%) Willing and able to work additional hours when needed Bend, lift, open and move product and related office items varying in weight up to 30lbs, EDUCATION 1+ Years of Professional Experience in technical support or related areas Experience in the security system industry is highly desired A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required Preferred certificate: CompTIA A+ Fresh graduates will also be considered

About the Role We are looking for a proactive and detail-oriented IT & Admin Specialist to join our team. This role is a on-site position combining hands-on IT support with administrative and workplace operations. You will be responsible for maintaining daily IT infrastructure, managing assets, supporting vendor operations, and ensuring a smooth and efficient office environment. Key Responsibilities • Provide day-to-day technical support for hardware, software, IT security, configuration, and system upgrades. • Manage desktop IT support and troubleshoot network issues; assist with office network design and optimization. • Maintain and update the fixed asset inventory in collaboration with the asset manager; conduct regular audits, transfers, and disposals. • Oversee maintenance of IT equipment to ensure optimal performance and utilization. • Handle procurement of administrative items (e.g., office supplies, equipment, plants, consumables); perform cost comparisons and control expenses. • Process monthly administrative expense reports in accordance with SOPs. • Liaise with and manage suppliers and service providers; ensure service quality through regular evaluations and ongoing communication. • Maintain a clean, safe, and energy-efficient office environment by implementing 5S management standards. • Support daily workplace needs such as seating arrangements, office access control, and refreshments. Qualifications • Bachelor's degree in Information Technology, Business Administration, or related field preferred. • 1+ years of experience in IT support and/or office administration. • Familiarity with network configuration, Windows/Mac troubleshooting, and basic hardware maintenance. • Strong organizational skills with attention to detail. • Excellent communication skills and a proactive problem-solving attitude. • Experience with vendor management and procurement processes is a plus

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer . We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and laptops.

Job Title: Contractor - Desktop Migration Technician Duration: 3 months (possible extension) Start: ASAP We're hiring several experienced desktop support contractors to join a short-term project that migrates user devices and accounts to a new corporate IT domain and image baseline. Technicians will perform hands-on migrations, validate applications and profiles, and provide frontline user support during cutovers across multiple sites. Core Responsibilities Execute end-user PC migrations using standardized checklists and migration workflows. Backup and restore user profiles and data when required. Run PowerShell scripts and migration tools to join devices to the new domain and apply new images/configurations. Validate business application functionality and user access after migration. Coordinate device handoffs, returns, and logistics with on-site IT staff. Provide clear, patient user handovers (new credentials, MFA setup, expected profile differences). Log daily migration progress, capture issues, and escalate to central migration leads. Prepare hardware, perform PXE booting and imaging when needed. Required Skills & Experience 3+ years of hands-on desktop support, field IT, or systems administration experience. Strong working knowledge of Windows 10/11 and Active Directory. Prior experience with domain migrations, site cutovers, OS reimages, or M&A IT transitions preferred. Comfortable scripting with PowerShell and using standard imaging/migration tools. Excellent user-facing communication skills and professional demeanor. Ability to follow detailed procedures, document work accurately, and work independently under direction. Additional Details Contract length: ~3 months with potential extension. Schedule: May require evening and weekend work to minimize business disruption during cutovers. Travel: On-site travel across U.S. locations is expected; travel expenses reimbursed. Candidates must be legally eligible to work in the U.S. and able to travel to client sites as required. Reporting: Work closely with and report to a central migration lead / IT operations team. Ideal Candidate A dependable, customer-focused desktop support technician with proven domain migration and imaging experience, strong PowerShell skills, and the ability to clearly communicate with non-technical users. Must be comfortable with travel, flexible hours, and executing repeatable processes in a fast-paced rollout environment.

Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

1Above Technology is a leading technology solutions provider established in 2005, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1Above Tech, we believe in providing technology that works for you, not against you. Role Description This is a full-time, on-site role for a Tier 1 Helpdesk Technician in Richardson , TX. The Helpdesk Technician will be responsible for the following: Key Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Assist with setting up and configuring computer systems and applications. Log and track all incidents and service requests using the help desk ticketing system. Escalate complex issues to Tier 2 or other appropriate IT staff. Follow up with end-users to ensure issues are resolved satisfactorily. Maintain up-to-date knowledge of company software and hardware. Assist in maintaining and updating help desk documentation and FAQs. Provide excellent customer service and maintain a high level of user satisfaction. Qualifications Experience in desktop computer support and troubleshooting Proficient in providing help desk support Knowledge of computer hardware and software Strong problem-solving skills Excellent communication and customer service skills Ability to work in a fast-paced environment Strong documentation skills Relevant certifications or degrees in computer science or a related field are a plus Strong Customer Service sills Benefits: Our benefits include: Generous paid time off including paid personal time off Competitive health insurance plans and 401(k) match after 1 year of employment Compensation: $22-25/hr based on experience

IT Support Technician - Part-Time - Job Description About Us: Shin Yen Retail Property Management is a premier commercial real estate company with a diverse portfolio of shopping centers and retail properties. We are committed to excellence in property management, investment, and client service. As part of our continued growth, we are seeking a proactive and skilled IT Support technician to join our team. This role ensures the smooth operation of office technology and IT systems, supporting both operational efficiency and employee productivity. Position Overview: The Part-Time IT Support technician will provide technical support across our office environment, maintain IT infrastructure, and assist in implementing technology solutions. This role requires strong technical knowledge, excellent problem-solving skills, and the ability to manage IT needs for a growing commercial real estate office in a professional and timely manner. Key Responsibilities: Technical Support & Troubleshooting Provide day-to-day IT support to employees for hardware, software, and network issues, both on-site and remotely. Install, configure, and maintain computers, printers, phones, and other office technology. Troubleshoot and resolve issues with operating systems, applications, peripherals, and connectivity. Assist employees in using office software, collaboration tools, and other IT systems. Network & Systems Maintenance Monitor and maintain local area networks (LAN), Wi-Fi, and VPN connections. Assist in server and cloud system maintenance, including backups and security updates. Ensure proper configuration and security of devices, user accounts, and software. IT Administration & Documentation Maintain accurate IT inventories and records of equipment, software licenses, and configurations. Track support requests, resolutions, and recurring technical issues. Prepare IT reports and recommendations for management on technology improvements and upgrades. Cybersecurity & Compliance Implement and monitor IT security best practices, including antivirus, firewall, and access controls. Assist in ensuring compliance with data protection policies and regulatory requirements. Support secure handling of sensitive company and tenant information. Project & Vendor Support Assist in technology-related projects, such as system upgrades or new software rollouts. Coordinate with third-party vendors and service providers for IT support and maintenance. Recommend and help implement technology solutions to improve office efficiency. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 2+ years of IT support or help desk experience in an office environment. Proficiency in Windows and/or Mac operating systems, Microsoft Office Suite, and common business software. Basic knowledge of networking, servers, and cybersecurity practices. Excellent organizational and problem-solving skills, with attention to detail. Strong verbal and written communication skills, capable of assisting non-technical staff. Ability to work independently and collaboratively in a team environment. Preferred Qualifications: IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco. Experience supporting offices with 20+ employees or managing small-scale IT infrastructure. Job Type: Part-time Pay: $22.00-$24.00 per hour Schedule: Monday to Friday No weekends Work Location: In person

Job Title: Level 2 PC Technician - Endpoint Deployment Hours: 7:30am-4:00pm We're supporting a growing enterprise environment in Los Angeles that is expanding its endpoint deployment and PC refresh operations. This is a hands-on, equipment-focused role ideal for someone who thrives in hardware, imaging, and deployment work-not traditional help desk or ticket-heavy support. If you enjoy building, imaging, staging, tagging, deploying, and troubleshooting desktop/laptop hardware, this is a strong fit. About the Role This position sits within a fast-moving endpoint deployment team responsible for preparing and deploying large volumes of desktops, laptops, and peripherals for enterprise and healthcare customers. Work is performed in a warehouse/endpoint lab environment, with additional opportunities to participate in field deployments (clinic and office refresh projects). This role is process-driven, hands-on, and physical. Candidates looking for networking, server work, or help desk call volume will not be a match. Key Responsibilities: Daily Hands-On Technical Work Perform laptop/desktop imaging & reimaging, BIOS updates, data wipes, and configuration Utilize SCCM, Microsoft Autopilot, and other deployment tools Complete component swaps, hardware repairs, device preparation, and quality checks Deployment & Asset Management Tag, label, box, and stage equipment for deployment Maintain accurate asset and inventory records Prep devices for large-scale endpoint refresh projects across clinics, offices, and enterprise environments Physical / Warehouse Work Operate in an endpoint lab/warehouse setting Lift, move, and stage PCs, monitors, printers, and peripherals Work repetitive technical tasks efficiently and consistently Requirements 2+ years of experience as a PC Technician, Deployment Tech, Desktop Tech, or IMAC Tech Strong proficiency with Windows 10/11, hardware diagnostics, and troubleshooting Experience with SCCM, Autopilot, MDT, or similar imaging tools Ability to work in a physically demanding, warehouse-style environment Comfortable with repetitive imaging and deployment workflows Reliable and punctual Spanish-speaking strongly preferred (supports certain Spanish-speaking user groups) Nice-to-Haves Experience with multi-site deployments (clinics, healthcare organizations, branch offices) Experience with asset tagging, inventory control, or warehouse IT operations

web Methods Integration Support Lead Culver City, CA 90232- Onsite Contract Must have skills web Methods 8-10 years experience with web Methods Good understanding of BPMS, Unix servers, shell scripts & Relational Databases 2+ years of experience with ControlM Application, web Methods API Gateway & MFT platform Strong communication, analytical, and problem-solving skills Good understanding of REST/SOAP web services & APIs Strong communication, analytical, and problem-solving skills Datastage Good to have skills Deep understanding of AWS (EC2, Elastic search etc..) EDI knowledge and understanding of order-to-cash flow • Working knowledge on building & understanding DSP pages About Ampstek Ampstek is a global IT solutions partner serving clients across North America, Europe, APAC, LATAM, and MEA. We specialize in delivering talent and technology solutions for enterprise-level digital transformation, trading systems, data services, and regulatory compliance. Contact: Snehil Mishra 📧 ****************** 📞 Desk: ************ Ext. 125 🔗 LinkedIn 🌐 ***************