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Help desk analyst jobs in Laguna Niguel, CA
- 720 jobsAll
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IT Service Technician
Champions Group Holdings
Help desk analyst job in Brea, CA
We are seeking a highly skilled IT Service Technician with expertise in Mobile Servicing to join our IT Team. In addition to a regular IT support role, this position focuses on enterprise mobile device management for a growing footprint of over 3,500 smartphones, tablets, hotspots, and rugged field devices across our multiple brands and locations. The technician will oversee the full mobile device lifecycle, from procurement and provisioning through MDM, to deployment, asset maintenance, billing oversight, cost allocation, and end-of-life processes. This is a full-time, on-site role based in Brea, CA. Key Responsibilities: Onboarding and offboarding of associates: new hire/termination processing - create/disable accounts, configure/install software, and equipment. Provide technical support and troubleshooting for computer hardware and software issues. Collaborate with team members to resolve incidents and service requests. Document and track all support tickets, assets, and configurations using Help Desk software. Troubleshoot networking and application-related issues, escalating them as needed. Manage procurement of mobile phones, tablets, and accessories. Provision devices through MDM (Intune, MaaS360, etc.). Maintain accurate fleet inventory for over 3,500 devices. Oversee billing, cost allocation, and carrier account management. Provide Tier 1-2 support for mobile hardware, software, and activation issues. Execute onboarding and offboarding workflows for mobile equipment. Enforce mobile security and compliance standards. Generate reports for compliance, billing, and device lifecycle metrics. Qualifications: 2-3 years of IT Service Desk experience, specialized in mobile support/telecom service management. Strong knowledge of iOS, Android, and mobile carrier ecosystems Strong expertise in one more MDM tools like Maas360, Intune, JAMF, etc. Sound experience with Office 365 and Azure AD Experience managing large mobile fleets Strong customer service orientation and communication skills Ability to work independently and in teams Detail-oriented with strong organizational skills Preferred Qualifications: Experience with Verizon Enterprise Center, AT&T Premier, or T-Mobile portals Experience building mobile governance workflows Relevant certifications (CompTIA A+, Mobility+, ACMT, MD-102) Benefits: Health insurance: Comprehensive medical, dental, and vision coverage. Retirement plan: 401(k) with company match. Paid time off: Generous vacation, holidays, and sick leave. Training and development: Ongoing opportunities for professional growth and advancement. Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction. #CGH Pay Range$30-$32 USD About Champions Group: Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo's Air Conditioning & Heating. We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Champions Group Privacy Policy$30-32 hourly 2d agoHelp Desk Specialist
It Techpros
Help desk analyst job in Escondido, CA
About Us IT TechPros is a Managed Service Provider built on the belief that IT should be simple, reliable, and genuinely helpful. We know IT can be overwhelming, so we partner with businesses to remove the frustration and deliver a premium support experience. The result? Your team stays happy and stress-free, and your technology works seamlessly for the people who depend on it. Role Overview We're seeking a Help Desk Technician to provide fast, reliable IT support to our clients. You'll manage the support queue, respond to calls and emails, and resolve tickets efficiently. As the primary point of contact for clients needing assistance, you'll deliver first-line technical support, ensuring their computers, laptops, peripherals, and basic network connections run smoothly. Key Responsibilities: Respond to service requests (email, phone, remote tools, or on-site) for desktops, laptops, printers, scanners, and other peripherals. Troubleshoot hardware, software, and operating‑system issues (Windows, Office/Microsoft 365, standard productivity software) and resolve or escalate as needed. Set up and configure new user workstations; perform user onboarding/offboarding (account setup, permissions, required software). Maintain accurate, up-to-date documentation of support tickets, solutions, and user environments. Communicate clearly with clients - breaking down technical concepts, offering user guidance and support. Interpersonal Skills Strong written and verbal communication skills Detail-oriented with the ability to prioritize tasks efficiently Reliable, accountable, and respectful to both team and clients Exceptional customer service and client-facing demeanor Demonstrates professionalism in communication, punctuality, and overall conduct while representing IT TechPros to clients. What We Offer Health and dental benefits to keep you and your family covered Generous vacation time that increases with your tenure, allowing you to unplug and recharge Competitive pay based on experience, plus a performance-based year-end bonus Company laptop and phone stipend to stay equipped and connected Ongoing training and certification support to help you grow your skills A collaborative, growth-oriented culture that values your ideas and promotes from within Real-world experience with a top MSP and opportunities to advance your career Team lunches and seasonal events in some of San Diego's best spots Help Desk is usually the first point of contact (Tier 1), handling remote, quick fixes (password, basic software) via phone/chat. Candidates without prior Help Desk or relevant IT support experience should not apply.$44k-66k yearly est. 4d agoDesktop Support Specialist
Tekgence Inc.
Help desk analyst job in Lake Forest, CA
Role: Deskside Support Engineer Deskside support engineering managing and providing site support. Act as POC for IT deskside support and Service Desk Job Responsibilities: Installing and configuring computer hardware, software, systems, networks, printers, and scanners Providing technical support across the company (this may be in person or over the phone) Hardware and software break fix support Responding to client support requests. Contacting clients to find out the nature of the problem. Responding in a timely manner to service issues and requests. Account Management / Password reset. Service Desk calls and Ticket Management.$42k-59k yearly est. 1d agoInformation Technology Support Specialist
Robert Half
Help desk analyst job in Temecula, CA
Robert Half Technology is hiring an IT Support Specialist to deliver polished, “white-glove” end-user support for a growing, multi-site healthcare environment. If you thrive in a fast-paced support role where soft skills matter as much as technical skills, this is a great opportunity to join a stable organization with strong leadership and work-life balance. What You'll Do (Key Responsibilities) Serve as the first point of contact for internal users via phone, chat, email, and walk-ups Triage tickets with a Managed Service Provider (MSP) and help drive resolutions end-to-end Provide hands-on Office 365 support and user administration (email, Teams, OneDrive, SharePoint basics) Support Entra ID (Azure AD) user management and access troubleshooting Perform hardware/software installs, upgrades, and maintenance (PCs, peripherals, standard apps) 🛠️ Support users remotely across multiple clinic locations and occasionally onsite as needed Document fixes, create/update support procedures, and improve workflows Assist with project-based IT work (site growth support, refreshes, rollouts, process improvements) What We're Looking For (Qualifications) Required 2-5+ years in IT Support / Desktop Support / Help Desk (Level 2-3 preferred) Strong experience with Office 365 support/admin Experience with Entra ID (Azure AD) and/or Active Directory (user/group management, access troubleshooting) Solid Windows support background (Windows OS, basic troubleshooting, imaging basics) Basic networking knowledge (DNS/DHCP fundamentals, Wi-Fi/LAN basics, troubleshooting connectivity) 🌐 Proven ability to deliver white-glove support-especially supporting providers/clinical users with professionalism and urgency Strong communication, follow-up, and documentation habits ✍️ Nice to Have Ticketing tools: ServiceNow, Jira, ConnectWise (or similar) 🎫 Azure/AWS/Google Cloud exposure HIPAA awareness/compliance mindset VoIP familiarity Mac/iOS support EHR exposure (Athena, Epic) Work Details Location: Temecula, CA (Onsite to start; potential hybrid after ramp-up) Schedule: Monday-Friday (core hours typically 8:00am-5:00pm; must be available within 7:00am-6:00pm window as needed) Travel: Local travel to nearby sites may be required Compensation $60,000-$75,000 base (depending on experience) Bonus: N/A Annual review: Yes Benefits/Perks: Strong leadership, good work-life balance, structured onboarding (welcome touchpoints + 30/60/90 check-ins) Apply now or message me directly-Robert Half Technology is moving quickly. 🚀$60k-75k yearly 1d agoIT Service Desk Technician I
Gravity It Resources
Help desk analyst job in San Bernardino, CA
Job Title: IT Service Desk Technician I Type: Direct Hire We are seeking a reliable and customer-focused IT Service Desk Technician I to provide high-quality, 24/7 technical support for a healthcare workforce, affiliates, and patients. The ideal candidate will assist users with basic IT issues, troubleshoot hardware/software problems, and escalate complex concerns to senior technicians when needed. Key Responsibilities: Deliver Level I technical support, including diagnosing and resolving hardware, software, and networking issues. Provide clear, step-by-step instructions to end-users on technical problems. Support remote users through remote troubleshooting tools. Escalate unresolved issues to higher-tier support. Create and document incidents for each support interaction, ensuring accurate contact info, issue details, and resolution steps. Assist with onboarding tasks such as account setup, hardware provisioning, and software configuration. Manage user access requests and accounts for designated systems. Provide technical support to patients accessing the organization's patient portal. Maintain and manage service desk tickets and queues within SLA parameters. Utilize and update internal knowledge base resources to assist with ticket resolution. Meet key performance metrics, including First-Level Resolution (FLR), call handling, and customer satisfaction. Other duties as assigned. Qualifications: Education: Required: High school diploma or GED (or higher degree if hired after October 1, 2024). Preferred: Associate degree in an IT-related field. Certifications: Required: CompTIA A+ (or equivalent) within one year of hire. Preferred: HDI-CSR or equivalent. Experience: Required: At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program. Preferred: Service Desk experience in a healthcare setting. Skills & Abilities: Proficiency in supporting Windows OS, Active Directory, Exchange, Microsoft Office, MacOS. Basic troubleshooting of multi-function devices (printers, scanners, etc.). Familiarity with iOS and Android device support using mobile device management tools. Basic networking knowledge (TCP/IP, wireless, VoIP). Knowledge of web programming and SQL Server is a plus. Strong communication, multitasking, and problem-solving skills. Ability to work independently and within a team. High level of professionalism and customer service orientation.$42k-61k yearly est. 4d agoDesktop Support Specialist
Hcltech
Help desk analyst job in Long Beach, CA
Requirements Must possess a professional demeanor and strong customer service/consulting/training skills Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area Basic understanding of networks, Intel servers and telecoms Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint) Strong Microsoft operating system troubleshooting skills Strong mac OS operating system (Big Sur & above) troubleshooting skills Strong problem solving and critical thinking skills Strong written and verbal communication skills Must be self-motivated and the ability to work independently with minimal supervision Must have excellent time management skills Must be detail and process oriented Ability to walk long distances across large facilities Must be able to pass a background security check Valid driver's license and reliable transportation$42k-59k yearly est. 4d agoDesktop Support Specialist
Kelly Science, Engineering, Technology & Telecom
Help desk analyst job in Torrance, CA
Important information: To be immediately considered, please send an updated version of your resume to ************************* Job Title: Computer Support Associate (Infrastructure Engineer) Pay rate: $32.78 per hour Duration: Until Oct/2025 W2 contract only (No C2C) Location- Torrance, CA, 90503 (ONSITE) Onsite Here are the skill set they are looking for- • 3-5 years Dell and HP laptop and workstation support. Mac is a plus. • 1-3 years RedHat Linux experience a plus • 1-3 Cisco router and switch deployment/support a plus. • Service Now ticketing Key Responsibilities: Provide hands-on IT support for all departments at the Torrance location. Troubleshoot hardware, software, and network issues across desktops, laptops, printers, and peripherals. Deliver exceptional customer service to internal users and stakeholders. Manage and resolve IT tickets using ServiceNow or similar platforms. Support and maintain networking equipment, endpoints, and collaborative tools. Assist with AI-related tools and technologies as part of ongoing innovation efforts. Document resolutions, procedures, and updates in knowledge bases and ticketing systems. Participate in system upgrades, deployments, and asset lifecycle management. Required Skills & Qualifications: Proven experience in IT support or engineering roles. Strong troubleshooting skills across hardware, software, and networking. Familiarity with ServiceNow, incident management, and ticket prioritization. General understanding of AI technologies and their application in IT environments. Excellent communication and interpersonal skills. Ability to work independently and collaboratively across teams.$32.8 hourly 3d agoInformation Technology Application Support
Brighton Solutions, Inc.
Help desk analyst job in Brea, CA
Job Title: IT / Application Support Duration: 6-12 months (with potential to extend or become long-term) Type: Contract / Temporary Work Environment: Office-based, supporting engineering and technical teams Brighton Solutions is seeking an IT / Application Support professional to join our team on a contract basis in Brea, California. This onsite role supports a busy engineering services office with day-to-day technical needs ranging from computer support and printer management to application troubleshooting and user assistance. Key Responsibilities: Provide technical support for desktop and laptop computers, printers, and other office hardware Support users with software and application issues Assist with onboarding/offboarding of employees from an IT perspective Maintain and manage IT inventory and documentation Respond to support requests in a timely and professional manner Benefits Offered: Brighton Solutions offers competitive benefits for contract employees, including medical, dental, 401(k), and paid time off. If you're a hands-on problem solver who enjoys supporting teams in a dynamic office environment, we'd love to hear from you.$40k-60k yearly est. 1d agoIT Support Technician Level 2 (MSP)
Bowman Williams
Help desk analyst job in Lake Forest, CA
We're looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If you've worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level. In this role, you'll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. You'll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable. What You'll Do Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks Troubleshoot complex issues and ensure SLA compliance Support migrations, upgrades, and endpoint deployments Collaborate with Level 3 engineers on escalations and projects Document and share best practices for process improvement What You Bring At least 2 years in an MSP or multi-client IT environment Strong knowledge of Microsoft 365, Azure, and Windows Server Experience with ticketing, RMM, and endpoint management tools Excellent troubleshooting, communication, and documentation skills What You'll Get $29/hr - $32/hr with paid overtime Health insurance, PTO, paid holidays, and mileage reimbursement Certification reimbursement and paid study time Bonus opportunities and a supportive, team-focused environment$29 hourly 5d agoInformation Technology Desktop Support
The Planet Group
Help desk analyst job in Fountain Valley, CA
Onsite 12 months plus contract Pay : $30/hr on W2 Attention to detail and provide technical assistance/support for desktops, laptops, servers, network connectivity, business applications and voice-over-IP telephone systems. Resolves Service Desk Tier 1 incidents, or escalates Tier 2 and 3 support incidents to the appropriate resource or team. Breaks down reported incidents into smaller parts, and understands how to resolve or escalate to downstream resources for resolution. Documents incidents, requests, tasks and other end-user needs accurately, succinctly and within established Service Level Agreements (SLAs). Understands, maintains, and follows standard Service Desk operating procedures. Since the Service Desk is the end-user's first point of contact standard, all Service Desk staff must have a basic understanding of technical and systems issues as well demonstrated competence using knowledge tools and the Service Desk Information System. Qualifications: 5 years experience with support of PC hardware, Windows OS, and standard desktop applications. Proven basic job knowledge of systems through prior work experience or education. Proven ability to assess and adjust assistance as necessary based on end-user's technical competence and understanding of reported issue. Established ownership and responsibility of a task from start through successful resolution. Demonstrated competence in Service Desk related operations, workflows, applications, and IT systems as well as a general understanding of business-related processes and procedures.$30 hourly 2d agoIT Systems administrator
Prosum
Help desk analyst job in El Segundo, CA
Key Responsibilities and Outcomes: •System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure (e.g., ). •Network Management: Ensure stable and secure network operations, including firewalls, VPNs, switches, and wireless access points. •ERP Infrastructure Support: Deploy and maintain backend infrastructure for ERP software, including databases (e.g., MS SQL Server), application servers, and storage solutions. •Security and Compliance: Implement and enforce IT security policies, patch management, vulnerability scanning, and compliance with data protection regulations (e.g., GDPR, SOC 2). •Disaster Recovery & Backup: Develop, test, and maintain disaster recovery plans and data backup strategies to ensure business continuity. •User Support & Onboarding: Provide Tier 2/3 technical support, onboarding/offboarding of employees, and maintain IT asset inventory. •Automation & Optimization: Use scripting (e.g., PowerShell, Bash, Python) and automation tools to streamline system administration tasks and improve efficiency. •Monitoring & Reporting: Monitor system performance and generate reports on uptime, resource utilization, and security alerts. •Vendor Management: Coordinate with third-party vendors for hardware, software, and service support. Core Competencies: •Problem Solving & Troubleshooting - Quickly identify root causes and resolve system or network issues with minimal disruption. •Attention to Detail - Maintain high accuracy in configuration, documentation, and system logs. •Collaboration & Communication - Work effectively with cross-functional teams, including software developers, QA engineers, and support staff. •Adaptability - Thrive in a fast-changing tech environment with evolving tools and priorities. •Security Awareness - Maintain a strong focus on cybersecurity best practices. Skills and Accomplishments: •Demonstrated experience managing ERP system environments (preferably SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics). •Proven success in maintaining >99.9% system uptime across production environments. •Experience implementing IT security measures that passed regulatory audits or reduced vulnerabilities. •Successfully deployed automation scripts/tools that improved infrastructure reliability or saved time. •Led or contributed to cloud migration, virtualization, or infrastructure modernization projects. Qualifications: •Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience considered. •Certifications (Preferred): Microsoft Certified: Azure Administrator Associate AWS Certified SysOps Administrator CompTIA Network+ / Security+ VMware Certified Professional (VCP) •Experience: 3-5 years of experience as a systems administrator or IT infrastructure Experience supporting ERP systems is a strong asset. •Technical Proficiencies: Windows Server and/or Linux Administration Virtualization technologies (VMware, Hyper-V, KVM) Networking (TCP/IP, DNS, DHCP, firewalls, VLANs) Cloud platforms (Azure, AWS, or GCP) Backup and recovery tools (e.g., Veeam, Acronis) Monitoring tools (e.g., Zabbix, Nagios, PRTG, Datadog)$101k-137k yearly est. 3d agoIT Security Analyst
Royal Business Bank
Help desk analyst job in Buena Park, CA
The IT Security Analyst is responsible for developing, implementing, and managing security measures across multiple functional areas including core infrastructure, data, network, systems, and web applications. This role supports the creation and enforcement of security policies and procedures, monitors for threats and vulnerabilities, and assists in incident response and risk analysis. The analyst will collaborate with IT and business units to ensure the organization's security posture aligns with strategic goals and regulatory requirements. DUTIES Monitor and analyze security threats including viruses, malware, phishing attempts, and suspicious system activity across firewalls, IDS, VPN, email filters, and web filters. Reports adverse security events and risk assessments to the Information Security Officer and Chief Information Officer Administer and enforce security policies by managing user access, reviewing violation reports, investigating anomalies, and maintaining documentation of security controls. Provide end-user support for security-related issues including malware infections, phishing attempts, and safe browsing practices. Evaluate and recommend security tools, technologies, and procedures to improve protection and operational efficiency. Educate IT staff and business units on security policies and best practices; consult on security implications of user-managed systems and applications. Participate in IT projects to ensure the security requirements are integrated into system design and implementation. Support the organization's IT strategic plan by delivering secure technology solutions that meet the business objectives. Ensures compliance with internal policies, regulatory requirements, and industry standards. QUALIFICATIONS EDUCATION: Bachelor‘s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. EXPERIENCE: 3 to 5 years of combined IT and security experience with a broad range of exposure to systems analysis, application development, database design and administration; one to two years of experience with information security. SKILLS/ABILITIES Strong understanding of security principles, technologies, and practices across diverse platforms. Hands-on experience with configuring and securing workstations, laptops, mobile devices, servers, printers, switches, and other peripherals. Familiarity with banking applications such as Fiserv, Jack Henry, or FIS. Excellent verbal and written communication skills with the ability to convey complex technical concepts to non-technical audiences. Demonstrated problem-solving, analytical thinking, and decision-making skills. Strong customer service orientation and interpersonal skills. Security certifications (e.g. CompTIA Security+, CEH, GCIH) are a plus. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. WHY WORK FOR US? Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to: Medical insurance Vision insurance Dental insurance 401(k) Disability insurance Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website **************************** . Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.$76k-104k yearly est. 5d agoIT Systems Administrator
Cbsbutler
Help desk analyst job in Costa Mesa, CA
IT Systems Administrator - BioTech | Costa Mesa, CA Full-Time | $75,000-$90,000 Are you an IT professional who thrives in a regulated, science-driven environment? A fast-growing biotech company based in Costa Mesa, California, is seeking an experienced IT Systems Administrator to support its state-of-the-art manufacturing and laboratory operations. This is a unique opportunity to join a company dedicated to delivering high-quality, life-changing therapies-where IT plays a critical role in ensuring safe, compliant, and efficient production. What You'll Do As the IT Systems Administrator, you'll be responsible for both day-to-day support and the administration of critical systems in a GMP environment. Your key responsibilities include: Providing responsive on-site and remote support for hardware, software, and network issues Installing, configuring, and maintaining workstations, servers, and infrastructure components Administering user accounts, permissions, Active Directory, and Microsoft 365 Managing backups, disaster recovery solutions, and system documentation Supporting GMP and FDA compliance, including system validation and audit readiness Applying network and cybersecurity best practices across manufacturing and lab systems Collaborating with Manufacturing, Quality, R&D, and Operations teams to support IT-critical processes What You Bring 2+ years' experience in IT support or system administration Experience in pharma, biotech, or other GMP-regulated industries highly preferred Strong technical foundation in Windows, Microsoft 365, networking, and Active Directory Knowledge of ERP, LIMS, MES, or other manufacturing/lab systems is a plus Understanding of GMP, 21 CFR Part 11, and data integrity principles Certifications such as CompTIA A+, Network+, Microsoft MDAA, ITIL, or similar are beneficial Excellent communication, problem-solving, and customer service skills Why This Role? Work at the intersection of technology and life science innovation Play a key role in systems supporting product quality and patient safety Join a collaborative team in a growing organisation with real advancement potential Be part of a high-quality, compliant, and mission-driven environment Location Costa Mesa, CA (on-site)$75k-90k yearly 4d agoTechnical Support Engineer
XILO
Help desk analyst job in Carlsbad, CA
Technical Support Engineer (TSE) at XILO XILO, a fast-growing Vertical AI company recently backed by a Series A financing round, is on the lookout for talented and detail-oriented Technical Support Engineer (TSEs) to join our team. About XILO Founded in 2019 by two best friends, Jon and Eli, XILO set out to revolutionize the insurance industry by solving its biggest challenges. Eli, a brokerage owner, brought invaluable industry expertise, while Jon, an experienced software engineer, saw an opportunity to innovate using technology. Initially launched as a vertical SaaS solution addressing core quoting challenges, XILO has since evolved into a trailblazing Vertical AI company leveraging the latest AI technology to transform the industry. By layering cutting-edge AI solutions onto its SaaS platform, XILO is driving innovation far beyond its original vision. Having recently closed our Series A funding round, XILO is growing rapidly and seeking talented individuals who want to do career-defining work in a mission-driven startup that's at the forefront of AI innovation. About the Role As a TSE at XILO, you're tasked with completing tasks required to deliver our product to our customers during onboarding. This could include using no-code builders to build insurance applications, map integrations, or map PDFs; but also includes data labeling for our AI models. This role is meant for newly graduated or soon to be graduating Computer Science with little professional software engineering experience who want to get their foot in the door of a software startup. Key Responsibilities: Complete 20 points per week (typically 5-10 cases). Provide daily progress updates to Project Managers. Test your work to achieve a 90%+ completion rate on cases. Unblock your cases by proactively reaching out to customers or teammates. Communicate consistently with the team via Slack. What We're Looking For: Proven technical experience and ability to learn complex subjects quickly. Highly process-oriented and detail-focused. Relentless work ethic: doesn't stop until the job is done. Strong communicator who ensures transparency and clarity. Positive, motivating, and supportive team player. Accountable for successes and failures with a mindset for growth. Balances individual contributions with team collaboration. Passionate about technology and AI. Why Join XILO? Be part of a customer-obsessed team at the cutting edge of AI and insurance technology. You'll have the opportunity to impact customers directly, grow your technical and professional skills, and thrive in a positive and supportive work environment. At XILO, we don't stop until the job is done. If you're ready to roll up your sleeves, embrace challenges, and make a meaningful impact, we'd love to hear from you. Apply only if you're ready to invest in your success and build a lasting career.$72k-108k yearly est. 4d agoTechnical Support Engineer
Instant Infosystems
Help desk analyst job in Redondo Beach, CA
Mission of the Role Technical Support Respond to customer's telephone, email and voice mail inquiries concerning support request. Resolve hardware and software problems with our supported product line. Accurately records incident descriptions, communications and resolution in our system. Diagnose problems through research, replication, and testing. Escalate or consult with senior help desk engineers, both internally and externally. Manage assigned ticket queue Ability to coordinate resources to fulfill needs of customers Prevent problems from escalating by understanding customer needs and fulfilling them Continue to stay current on current technology in the industry and our product line. Perform assigned duties as requested by Manager. Consistently deliver high-quality services to our clients. Professional Qualities Teamwork Reinforces team approach throughout development efforts. Supports and solicits input from team members at all levels within the organization. Position Requirements Bachelor's degree in Information Technology or Computer Science. 2 or more years' experience in an IT Field. 2 years' experience with FOIP and diagnostic tools. 2 years' knowledge or experience with Retarus, RightFax, Biscom, FaxCore and/or XMedius Fax Products. 2 years' experience with the Fax or Cloud Fax products preferred. Previous help desk or support center experience. Excellent written and verbal communication. Strong interpersonal skills including negotiation, conflict management, and customer relationship building skills. Excellent knowledge of Windows Server and Workstation. Excellent knowledge of Windows networking (DNS, DHCP, and TCP/IP). Strong knowledge of Windows Active Directory. Some knowledge of Exchange. Self-starter, highly motivated, enthusiastic and energetic. Results oriented, well organized and team player. High degree of integrity. Creative problem solver, good listener and quick learner. Organizational Responsibilities Respond to customer's telephone and email inquiries concerning support request. Resolve hardware and software problems with our supported product line. Accurately record incident descriptions, communications and resolution in our help desk software. Diagnose problems through research, replication, and testing. Escalate or consult with senior help desk engineers, both internally and externally. Function as a technical resource on internal technical projects. Continue to stay current on current technology in the industry and our product line. · Perform assigned duties as requested by Manager.$73k-109k yearly est. 2d agoEnablon Support Specialist
VMC Soft Technologies, Inc.
Help desk analyst job in Rosemead, CA
Enablon Certified Candidates required Enablon Support Specialist Domain expert on Environmental Sustainability and Management, specialist on Enablon Support Specialist with experience in ENABLON L2 & L3 incidents support The ideal candidate will handle user incident management, manage access requests, monitor error messages, and ensure periodic validation of active clients. Additionally, responsibilities include conducting weekly, monthly meetings, ensuring deployment stability, and creating monthly KPIs on data completeness. Qualifications Essentials: • Minimum 2-year experience in supporting/ implementing Enablon software solution and 5-year experience in EHS domain • Certified in Enablon [builder, shared function, IMS & Audit modules] • Strong functional knowledge of EHS modules: Risk Management, Metrics, Health and • Safety/Incident Management Systems, Audit and Shared Functions. • Strong understanding of subject matter concepts related to environmental, health, safety, occupational health, and sustainability • Good analytical and problem-solving skills. • Good interpersonal, communication, and collaboration skills to work. Preferred: • Experience with implementing or supporting other Environment, Health & Safety (EHS) Software products. • Experience with EHSQ concepts and standards as it relates to the capital projects industry Note : If you are interested please share me your resumes to ********************* or else reach me at **********.$40k-66k yearly est. 4d agoIT Support Specialist
The Gill Corporation
Help desk analyst job in El Monte, CA
Job Details 0T534 CA - El Monte, CA Full Time $29.22 - $35.20 Hourly 1st ShiftDescription Who we are: The Gill Corporation is one of the world's largest manufacturers of honeycomb, high performance floor panels, cargo compartment liners and original equipment for passenger and freighter aircraft. The company also excels in many other types of reinforced plastics including interior sandwich panels for creating structures such as aircraft galleys and bulkheads, honeycomb core and related products. The Gill Corporation is seeking an IT Support Specialist to be the primary resource for the ad hoc service and routine maintenance of company hardware and systems. Works under the close direction of senior personnel and possess a moderate understanding of general aspects of the job. Reporting to the IT Operations Manager, they will perform but not be limited to the following responsibilities. Responsibilities: Responds to end-user phone, email or chat requests for support to resolve basic computer application, system, device, access or performance issues. Escalates problems to appropriate levels or teams. Maintenance of endpoint protection software as well as inventory management applications. May support installs or upgrades of software or devices, set up user profiles or reset passwords PC software and hardware installations, configurations, upgrades with supervision Preparation of user and technical documentation. Adheres to IT standard work processes and suggests improvements to policies and procedures. Other essential duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications and Education (Required) 0-2 years practical experience Completed Associates degree or certificate program in computer technology. Strong customer service skills ITAR Requirement: This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. The Gill Corporation is an Equal Opportunity Employer . Applicants for all job openings are welcome and will be considered without regard to race, religious creed, color, age, sex, gender identity, gender expression, genetic information, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. The Gill Corporation provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disability Act and applicable state and local law. If you require an accommodation in the application process, please notify the Human Resources Department$29.2-35.2 hourly 60d+ agoSpeech Language Pathology Technology Support Specialist, College of Education, Health and Human Services
California State University System
Help desk analyst job in San Marcos, CA
Under the guidance of the Department Chair and Simulation Director, the Technology Specialist will provide comprehensive simulation support to the San Marcos campus. The role provides technical and mechanical support for the Speech-Language Clinic and simulation labs. The coordinator will work closely with the campus leads as a central resource for faculty, students, the campus community, and community partners. Position Summary Speech Language Pathology Technology Support Specialist (Technology Support Specialist I) This is a full-time, temporary, non-exempt position ending on or before one year from date of hire. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations. The university reserves the right to terminate this appointment earlier than the scheduled expiration date. For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page. Pay, Benefits, and Work Schedule Anticipated Hiring Salary Amount: $4,595 per month CSU Classification Salary Range: $4,595 - 6,694 per month Salary is commensurate with the background and experience of the individual selected. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package. This position is required to work in person on campus. California State University San Marcos A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve. California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues. Cutting-edge research meets hands-on application at our campus and in the real world. Application Process This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on December 7, 2025. Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at ************** or e-mail: ************. Supplemental Information Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at *********************************************** Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California. California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas). Advertised: Nov 20 2025 Pacific Standard Time Applications close:$4.6k-6.7k monthly Easy Apply 23d agoAdvanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy
Help desk analyst job in Buena Park, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military$37k-50k yearly est. 10d agoShort-Term Cybersecurity Technician - Information Technology Division
Orange County Dept. of Education
Help desk analyst job in Costa Mesa, CA
The Orange County Department of Education (OCDE) serves some of Orange County's most vulnerable student populations and provides support and mandated fiscal oversight to 28 school districts serving more than 600 schools and approximately 475,000 students. In addition to providing direct instruction to students through its own alternative and special education programs, OCDE administers an array of programs and services that are critical to the operations of local school districts and community colleges, facilitating professional development, legal guidance, payroll, career and technical education support, high-speed internet access, Local Control and Accountability Plan assistance and approval, resources for families, and student enrichment. OCDE's vision is that "Orange County students will lead the nation in college and career readiness and success." Department staff are working to achieve this goal in collaboration with educators at all levels of student development, from early childhood through higher education, and in partnership with families, businesses and community organizations. See attachment on original job posting For consideration, please email your updated resume to Kevin Riley at ************** Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying: • 2 years of IT support or networking experience. • Exposure to cybersecurity tools and practices. • Strong attention to detail and problem solving skills. • Ability to follow security protocols and document processes. • Good communication skills for working with technical and non-technical staff. Qualified Candidates Should have knowledge of: • Windows and Linux Operating Systems. • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs). • Cybersecurity principles and frameworks (CIS Controls). • Cybersecurity threat types (malware, phishing, ransomware). • Antivirus and endpoint protection. • Basic incident response troubleshooting and log analysis. For consideration, please email your updated resume to Kevin Riley at ************** Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying: • 2 years of IT support or networking experience. • Exposure to cybersecurity tools and practices. • Strong attention to detail and problem solving skills. • Ability to follow security protocols and document processes. • Good communication skills for working with technical and non-technical staff. Qualified Candidates Should have knowledge of: • Windows and Linux Operating Systems. • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs). • Cybersecurity principles and frameworks (CIS Controls). • Cybersecurity threat types (malware, phishing, ransomware). • Antivirus and endpoint protection. • Basic incident response troubleshooting and log analysis. Comments and Other Information Before receiving authorization to work in this position, the individual selected will be required to provide a current negative TB authorization, within the last 60 days, and submit fingerprints for the purpose of conducting a confidential background investigation and record check. The tests are arranged and paid for by OCDE. The Immigration Reform and Control Act of 1986 requires employers to verify the employability of all new employees. Before the Department will finalize an offer of employment, the candidate selected will be required to show original documents which establish both the individual's identity and employment authorization. The candidate must also sign a statement under penalty of perjury regarding his/her employability. This position does not offer medical or dental benefits We reserve the right to reopen, readvertise, or delay filling this position. AA/EOE/ADA$42k-65k yearly est. Easy Apply 10d ago
Learn more about help desk analyst jobs
How much does a help desk analyst earn in Laguna Niguel, CA?
The average help desk analyst in Laguna Niguel, CA earns between $32,000 and $63,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.
Average help desk analyst salary in Laguna Niguel, CA
$45,000
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