Help desk analyst jobs in Portland, OR - 682 jobs

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Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

This Help Desk Specialist will provide I. T. support to the enterprise customers. The IT Specialist is responsible for remote and on-site assistance; troubleshooting, resolving and /or escalating requests for resolution. This Help Desk Specialist must become familiar with proprietary applications, Microsoft Office 2016/o365 and Windows 10 platform. Also, the Help Desk Specialist will be responsible for imaging desktops/laptops. Additionally, the applicant will be required to inventory, configure and deploy telecom devices, desktop computers, laptop computers and tablets. The applicant must have enterprise level experience, excellent written, verbal and inter-personal communication skills, amazing telephone etiquette and a focus on providing outstanding customer service. Tasks are: - Provide OPTIMAL customer support to all end-users to include top level senior executives and colleagues. - Process customer requests from phone/email, etc.; update inventory records for all desktop/laptop/tablet/mobile device transactions. - Configure, image, deploy tablets/laptops/desktops/mobile phones/peripherals on the Windows7 or Windows10 platform. - Excute account management support to end-users via Active Directory and other OCFO applications; monitor system performance. - Document all work/hardware/software transactions by creating/tracking/resolving or escalating tickets per defined SLA's. - Offer I. T. support by analyzing issues with infrastructure, network, desktops, peripherals, laptops, tablets and minor server problems. - Work independently and with team; convey technical information to non-technical customers. - Must be able to lift/carry 40 pounds; travel to offsite locations and complete other duties as assigned. Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Education: Degree (Preferred) License/Certification: Green card or US Citizenship (Required) CompTIA A+ (Required)

The Desktop Support role will provide high quality desktop / technical support to users for business critical functions. This role will build, deploy and manage computers and peripherals as well as maintaining the inventory. ESSENTIAL JOB FUNCTIONS Assist with day-to-day IT help desk operations including desktop support, system upgrades, and maintenance. Respond to requests for technical assistance in person, via phone, and electronically. Provide onsite support for remote locations as required. Maintain a high level of response to all queries by all users. Log all help desk interactions. Install & maintain desktops, laptops, printers, scanners, & other peripherals. Maintain hardware/software inventory including ordering and maintaining inventory of computer supplies. Maintain desktop backup software and AV software. Monitor spam filters. Troubleshoot computer hardware, software, and network issues. Establish connectivity of ‘Smart phones' to appropriate company's email system and MDM. Aid monitoring, response and intervention for IT related security incidents and violations, and site outages. Maintain smooth workflow and advise your supervisor of workload as necessary. Provide on-site desktop & A/V support to executive leadership in the Portland office. Other duties as assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS 3+ years' experience providing help desk support in an enterprise windows environment. Experience with installing, configuring, and troubleshooting Windows 10 operating systems, Office 365, and HP printers in a networked environment. Ability to troubleshoot and assist with hardware, software, and network problems in person and remote. Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize. Strong initiative and the ability to work successfully in an environment with minimal direction. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Clark College is currently accepting applications for a part-time, permanent hourly classified Information Technology (IT) Support Technician 1 position to work approximately 17 hours a week. This position is a part of the IT Client Services division and directly supports Clark College faculty, staff, and students by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment of the college. The work schedule for this position will vary depending on where we need coverage; schedules change every quarter. The working days are Monday - Thursday between the hours of 8:00am-5:00pm and Fridays from 8:00am-4:00pm. This position is not eligible for benefits. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees. JOB DUTIES AND RESPONSIBILITIES: * Act as the first point of contact for incoming technology requests. * Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application. * Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed. * Assist in resolving application software issues and implement bug fixes within critical systems. * Ensure continuous customer support and contact with customers. * Escalate critical system interruptions with IT incident response personnel. * Create a safe, bias-free working environment, which engenders respect for differences. * Perform related duties as required. POSITION REQUIREMENTS AND COMPETENCIES: Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas: * One (1) year of recent experience in an IT customer service environment. * Experience interacting with people in a customer service environment. * Experience using Microsoft Office Suite, including MS Word, Excel, Outlook, PowerPoint, and specialized database systems, or comparable software. * Strong organizational and time management skills. JOB READINESS/WORKING CONDITIONS: * Ability to provide excellent customer service that consistently meets or exceeds the needs of customers. * Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed. * Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner. * Ability to quickly learn and adapt to new technologies and procedures. * Ability to work independently. * Ability to accurately and thoroughly document work and keep all documentation up to date. * Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds. * The initial appointment will include a 6-month probationary period, and the employee will earn permanent status after successfully completing probation. * This position is represented by Washington Public Employees Association. * Prior to a new hire, a background check including criminal record history will be conducted which includes a sexual misconduct background check as required under RCW 28B.112.080. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. SALARY RANGE: $20.94 - $27.96/hour. | Step A-M | Range: 42 | Code: 481C Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases. APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., January 26, 2026. REQUIRED ONLINE APPLICATION MATERIALS: * Clark College online application. * Current resume, with a minimum of three (3) references listed. * Responses to the supplemental questions included in the online application process. Please apply online at ****************** To contact Clark College Office of People and Culture, please call ************** or email *********************. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Office of People and Culture at ************** or by video phone at **************. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, ************** or ***************************. The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: ********************************************************************* ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. Clark College does not currently sponsor H-1B visas. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Office of People and Culture. Our Office of People and Culture supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Cross Institution Faculty of Color Mentorship program, and Faculty and Staff of Color Conference. The Office of People and Culture aims to support and elevate the college community by embedding equity and continuous growth into every aspect of people practices - from recruitment and onboarding to learning, well-being, and community partnerships. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Michelle Jenkins, Director of Labor and Compliance, ************, *******************, 1933 Fort Vancouver Way, Baird 122, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Clark College Office of People and Culture January 8, 2026 26-00001

Must Have Technical/Functional Skills Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements Roles & Responsibilities Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge of using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot Operating System issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution details Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology. Base Salary Range: $50,000 - $60,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assis tance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

ABOUT US: Ascensus Global, Inc. (formerly MultiLingual Solutions, Inc.) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 21 years of successful experience providing professional language services, foreign language and cultural training, and analysis support to a broad client base consisting of more than 40 U.S. military and intelligence customers, as well as over 2,000 civilian government, commercial and non-profit organizations in various fields. With ISO 9001:2015 and 17100:2015 certifications, AGI provides services in more than 100 languages, employing innovative technologies and methodologies and applying best practices from both the Government and commercial arenas to advance each customer's unique communication and operational objectives throughout the U.S. and across the globe. POSITION SUMMARY: AGI is seeking two (2) Technical and Resource Support Specialist in JBLM in WA to support a country-wide language training contract. The Technical/Resource Specialist is responsible for providing customer service, administrative support, and resource/facilities functions 100% of the time. *This contract is pending award. Requirements ESSENTIAL RESPONSIBILITIES: Provide customer service support (in person, via email or phone), which includes assisting customers in the selection and checkout of materials and orientation to the use of language facility equipment upon request from customers. Provide support to staff and instructors with such administrative functions to include but not limited to copying support, typing, duplication of classroom materials such as audio and video tapes, training aids and classroom set up and tear down, arranging supplies and training aid support. Schedule facilities and distance learning delivery to include monitoring the use of the computer lab/language lab. Control and maintain an extensive inventory of materials, publications and equipment. Generate reports on attendance, inventories and scheduling. Install and configure devices such as scanners, printers, and keyboards upon consultation with local network administrators. Provide expertise in Automated Visual (AV) technologies, general multi-media equipment, interactive whiteboards and touchscreens, language lab equipment, CD burners, scanners, satellite communications equipment, digital cameras and digital video cameras, video capture software and hardware utilities, and sound recording equipment and software. Provide generalized instruction on the operation and use of such equipment on an ad hoc basis. Provide expertise in the installation and use of office software, such as MS Office suite products, data management program, educational and foreign language software, particularly with the installation and use of foreign fonts. Review and test software packages for potential use in projects and operations and maintain up to date knowledge of computer technology and recommend upgrades and new equipment as necessary. Provide expertise with authoring software to include the ability to design screen pages for web-based lessons, develop and use templates, import audio and video media, create hyperlinks and linking sound files, edit technology aspects of lessons, create navigation tools and strategies, manipulate fonts and use font development software, and develop keyboard layouts for foreign fonts when necessary. Provide technical expertise to all staff, teachers, and students with computer/technology and language laboratory issues. Provide expertise in managing and maintaining a web site, using current HTML-based authoring tools. Configure and manage language learning telecommunications links comprised of satellite television broadcasts, teleconferencing, video conferencing, and Internet distance learning programs. SECURITY CLEARANCE: All personnel hired are required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment. QUALIFICATIONS: U.S. citizenship. Minimum 1 year of technical and resource support experience. Familiarity with foreign languages and/or training. PREFERRED QUALIFICATIONS: Experience supporting a language training contract. 3 years of technical and resource support experience. WORK ENVIRONMENT: 8-hour shifts. PAY RANGE: Pay Range: $85,000 - $95,000 Ascensus Global Inc. (AGI) pay range and level are general guidelines for this job. Several factors, including education, geographic location, contract labor categories, experience, knowledge, skills, and abilities, or market data, determine the final salary. BENEFITS: Our benefits package includes health and welfare options (medical, dental, vision, and health savings account), short and long-term disability, company-paid life insurance, additional voluntary coverage, a 401(k) plan with company match, paid time off, and holiday pay. AGI is committed to equal employment opportunity without regard to race, color, ethnicity, national origin, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion, disability, military/veteran status, or any other characteristic or condition protected by federal, state, or local laws. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination regardless of their physical/mental disability or veteran status.

We are seeking a Technical Support Analyst with intermediate to advanced Windows 10/11 troubleshooting skills, field hardware experience, and customer-facing support expertise. This role provides on-site and remote support for Veridos' driver license issuance systems deployed across Washington, Oregon, Guam, and Saipan. Responsibilities include installing and maintaining photo-capture hardware and resolving software, workstation, network, and peripheral issues. The ideal candidate is a resourceful, customer-oriented desktop support professional comfortable working independently in the field, communicating with clients and internal teams, and resolving issues across a variety of hardware and software environments.This is a remote role, and a company computer is provided. DUTIES & ESSENTIAL JOB FUNCTIONS * Provide advanced remote and on-site troubleshooting for Windows 10/11 workstations and image-capture hardware (cameras, printers, scanners, signature pads, PCs, and peripherals). * Diagnose and resolve OS-level issues including startup failures, crashes, performance degradation, driver conflicts, and update errors. * Manage and troubleshoot Windows Updates, Feature Updates, Patch deployments, and related configuration changes. * Configure, maintain, and repair user profiles, Group Policies, and system settings. * Perform hardware diagnostics and coordinate repair or replacement of defective components. * Support imaging, deployment, and configuration of Windows devices using MDT, SCCM, Intune, Autopilot, or similar tools. * Troubleshoot network connectivity problems involving DNS, DHCP, Wi-Fi, VPN, authentication, and domain join. * Resolve software installation, compatibility, and performance issues. * Assist with account and authentication troubleshooting (Azure AD/AD, MFA, BitLocker, credential manager). * Perform malware detection, removal, and remediation using enterprise security tools. * Analyze Windows Event Logs and system diagnostics to identify and address root causes. * Configure, deploy, and support peripheral devices including printers, scanners, docking stations, and monitors. * Maintain accurate documentation of troubleshooting steps, resolutions, and system changes. * Provide end-user training on Windows features, security best practices, and system usage. * Collaborate with senior engineers to escalate complex issues and support long-term technical improvements. * Travel throughout Washington and Oregon to deliver scheduled service, emergency support, and ongoing maintenance for the driver license issuance platform. * Coordinate and complete routine and emergency service requests within established SLAs. * Generate monthly reports on issue trends, SLA performance, and system health metrics. * Create and maintain technical documentation, SOPs, how-to guides, and Root Cause Analysis materials. * Maintain preventive maintenance schedules and support field inventory management, including tracking of all deployed equipment. * Develop and update Bills of Material (BOMs) for deployed hardware configurations. OTHER FUNCTIONS AND RESPONSIBILITIES This job description does not encompass every duty associated with the position. Employees may be assigned additional job-related tasks or instructions by their supervisor as needed and are expected to perform these duties in compliance with applicable federal and state regulations and company policies. The role also requires adherence to the following expectations: * Primary duties involve a combination of office-based tasks and field work necessary to support business operations. * The position requires the regular exercise of discretion and independent judgment. * The role involves work requiring advanced knowledge that is predominantly intellectual in nature and requires consistent analytical judgment. * Responsibilities may include applying systems analysis techniques, consulting with users, and determining functional hardware, software, or system specifications. * Participation in an on-call rotation may be required, including periodic after-hours or weekend support to resolve critical operational issues. All job requirements may be adjusted as needed to reasonably accommodate individuals with disabilities. Some duties may not be appropriate for individuals whose performance of those duties would pose a direct threat or significant risk to the health and safety of themselves or others. REQUIRED EXPERIENCE & QUALIFICATIONS * 2-5 years of hands-on IT support experience in a Windows-based environment, including installation, configuration, and advanced troubleshooting of Windows 10/11 workstations (OS issues, updates, drivers, profiles, hardware, and software conflicts). * Experience using ITSM/ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or Atlassian Service Desk. * Proficiency with Active Directory, Azure AD, Group Policy, identity management, and workstation imaging/deployment tools (MDT, SCCM, Intune, Autopilot). * Intermediate to advanced understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), including the ability to troubleshoot network connectivity issues, including Network IP Addressing and Subnetting, and interpret network-related logs. * Familiarity with Microsoft security protocols, patching processes, malware detection and remediation, and interpreting Windows Event Logs and system diagnostics. * Ability to diagnose and resolve hardware issues across PCs, peripherals, and image-capture devices (cameras, scanners, printers, signature pads). * Basic SQL knowledge or willingness to learn introductory SQL for troubleshooting database-related errors. * Proficiency with collaboration and productivity platforms (Outlook, Teams, Atlassian Service Desk, Confluence, Slack, SharePoint) and modern web-browser developer tools. * Excellent verbal and written communication skills, customer service aptitude, and the ability to work in a professional, courteous manner with clients and internal teams. * DSLR camera experience (Canon preferred). * Must possess a valid driver's license, a reliable vehicle for field visits (mileage reimbursed), and the ability to travel throughout Southern Washington and Northern Oregon. * Must pass a drug screening and criminal background check prior to employment. * High School diploma required; location preference is within the Vancouver, WA area. PREFERRED QUALIFICATIONS * Associate degree in an information technology discipline. * Experience in the secure ID card, credentialing, or DMV industry. * Mechanical aptitude and the ability to work independently in field environments. * Certifications or skills such as CompTIA A+, JavaScript, PHP, or experience with relational databases. * Familiarity with software development lifecycle concepts. * Experience using diagnostic and network tools (ping, ipconfig, traceroute, nslookup, netstat); Wireshark or Dumpcap experience is a plus. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT * Ability to sit and work at a computer for extended periods (8+ hours per day). * Adequate visual acuity and manual dexterity to operate computers, phones, scanners, and technical equipment. * Regular driving for field service visits, including extended periods behind the wheel. * Ability to install hardware at client sites, which may require bending, kneeling, reaching, and working under desks or around office furniture. The pay range for this position is $26.44 - $36.05 per hour. Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Brief:Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. Responsibilities: Skills Required:

You will divide your time between high-quality technical support and executing foundational IT administration/automation projects. I. IT Support Desk & End-User Experience Onboard and off-board employees - ensuring rapid productivity and intact system security Manage user identity, provisioning, and de-provisioning within our core platforms, including Google Workspace, JumpCloud, and Rippling. Partner with DevOps and Rev Ops to ensure ancillary systems are also successfully provisioned and de-provisioned. Provide hands-on, person-to-person onboarding support on the first day along with useful education/orientation for new employees to the Company's critical software and systems. Ensure laptop configuration, mobile phones, printers, and office network access are set up for ease of use and quick success. Serve as a first point of contact for U.S. employees seeking technical assistance via our ticketing system, Slack, and email. Perform rapid remote troubleshooting, diagnostics and effective solutions for Mac and PC hardware, operating systems, and core applications. Consistently resolve tickets in a timely manner. Effectively walk customers through the best solution, providing clear, helpful information and professional follow-up. Directly contribute to the continual development and/or upgrading of “How To” information and technology/tools employee educational content on the Company Intranet, SheerSphere to support employee self-service and up-skilling with SheerID tools and technology. Provide white-glove, desk-side support for local Portland employees as needed. Maintain printer and meeting room AV set-ups as needed to ensure readiness. II. Systems & Automation Projects Develop and maintain scripts (e.g., Python, Bash, PowerShell) to automate repetitive IT tasks and improve efficiency for endpoint management and user lifecycle events. Manage SSO integrations to ensure maximum efficiency and seamless user experience. Manage the enterprise software library and software updates through administration of the Managed Software Center. Manage regular OS updates to ensure security and optimal system performance. Build API integrations between our key platforms (e.g., JumpCloud, the new ticketing system, HRIS) to ensure seamless data flow and process automation. Manage and audit IT inventory, including hardware asset tracking and endpoint encryption key management via JumpCloud. Collaborate with senior IT staff on system improvements and documentation of new procedures. Be a continual learner and thinker, bringing ideas and recommendations for innovation that improve efficiency and end user satisfaction. Required Skills / Experience: Proven experience (2+ years) in technical support, IT help desk, or comparable customer service role. Hands-on experience supporting and troubleshooting both Mac and PC operating systems in a professional environment. Familiarity with modern IT environments, including Google Workspace administration and remote control technologies. Foundational scripting ability (e.g., basic Python, Bash, or PowerShell knowledge) and a desire to grow automation skills. Excellent communication skills-the ability to translate complex technical issues into clear, understandable language. Diligent about clear documentation that supports ongoing efficiency. Customer-service oriented, cool-tempered, and highly patient when dealing with a variety of stakeholders and technical challenges. Committed to timely response and clear, complete follow-up. Nice to Have Skills (Plus factor!) None of the following skills are required for the role, but demonstrating knowledge or experience in these areas will significantly strengthen a candidate's application. Identity & Device Management: Direct experience with JumpCloud for identity, single sign-on (SSO), or device management (MDM). System Integration: Familiarity with API usage (e.g., RESTful APIs) for connecting and integrating systems and platforms. Global/Remote Environment: Experience working in an IT support capacity for a remote or globally distributed company. Networking Fundamentals: Basic knowledge of networking concepts such as TCP/IP, DNS, and VPNs. Dev Ops: familiarity with Docker and the administration of cloud platforms (AWS, GCP or Azure) and some experience in automating custom IT tools Emerging Technology Interest: Demonstrated curiosity or initial experience with AI/GenAI applications for enhancing IT efficiency, such as using LLMs for improved troubleshooting, documentation, or basic code generation. SheerID is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. SheerID believes that diversity and inclusion is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Please be aware that any communication related to this job posting will only come from email addresses ending ***************. We strongly advise against engaging with any outreach from other sources, as they may be fraudulent. To ensure your safety, please note that we will never: Provide screening questions via email Extend a job offer without a formal interview process Request any personal information (such as Social Security numbers, banking details, etc.) through email or messaging platforms If you receive any unsolicited requests or suspect fraudulent activity, please report it immediately. Your safety and privacy are of the utmost importance to us. Thank you for your attention and caution.

To implement, execute and then meet and exceed expectations of the Matheson Tri-Gas on-site service team's operational responsibility of providing site services to the customer's medical & specialty gas needs. Essential Functions Execute the customer's & MATHESON policies and procedures to meet the operational requirements of customer. Maintain a safe and cleanly work environment in addition to following all workplace safety protocols in performing required work. Perform daily check of all gas, liquid, and chemical locations currently identified as needing daily monitoring. Coordinate deliveries to all use points at customer location. Unload/load trucks as required using carts, pallet jacks, or forklifts. Perform cylinder or system chemical changes if required in contract with customer. Provide inventory management through forecasting the needs of the specific locations and processing all orders to maintain proper inventory in addition to processing orders sent from authorized users. Respond to all gas and liquid alarms needs 24 hours a day. Replace products or coordinate repairs to systems as needed to ensure uninterrupted supply to the end users at the customer site. Implement and maintain technical and safety programs, operating records and documentation, and manage the sites PM program. Keep/maintain the equipment maintenance database, schedules, and keep procedures up to date. Recommend, support, and implement improvements to all gas & chemical equipment and related systems new or existing. Assure timely communications and reports with all team members (customer, and MATHESON management). Maintain a high level of professionalism while continuing to gain specialized education and training. Safety training for customer personnel in the safe handling of cryogenic liquids and compressed gases. Manage hazardous and non-hazardous waste, as required. Member of Emergency Response Team, as required. Performs other duties as assigned Complies with all policies and standards Physical Demands Stationary Position - Rarely Move/Traverse - Frequently Stationary Position/Seated - Rarely Transport/Lifting - Occasionally Transport/Carrying - Occasionally Exerting Force/Pushing - Frequently Exerting Force/Pulling - Frequently Ascend/Descend - Frequently Balancing Position Self/Stooping - Frequently Position Self/Kneeling - Occasionally Position Self/Crouching - Rarely Position Self/Crawling - Rarely Reaching- Frequently Handling- Frequently Grasping- Frequently Feeling- Frequently Communicate/Talking- Frequently Communicate/Hearing- Frequently Repetitive Motions- Frequently Coordination- Frequently Travel Requirements - Rarely Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

We are conducting a confidential search for an experienced IT Help Desk Technician to provide both remote and onsite support for end users across the Portland and Vancouver areas. This role is ideal for a skilled troubleshooter with strong technical knowledge and excellent communication skills. Key Responsibilities: Provide remote and onsite end -user technical support (approx. 70% remote / 30% onsite). Perform systems monitoring, reporting, and issue resolution. Troubleshoot desktop, network, and cloud application issues quickly and effectively. Support and manage Windows desktops and common business applications. Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.). Configure and maintain networking systems including routing and firewalls. Provide occasional support for VoIP, mac OS, and Linux environments. Maintain strong documentation of issues, resolutions, and system updates. Qualifications: 2+ years of IT helpdesk or technical support experience. Strong troubleshooting and diagnostic skills. Comprehensive knowledge of Windows desktop systems. DataClear Certification (or equivalent) required. Moderate knowledge of cloud platforms and networking/firewall administration. Excellent communication skills, patience, and customer service orientation. Must be based in the Portland/Vancouver area and able to travel to client sites as needed. Compensation & Benefits: Salary range: $85,000 - $125,000/year (based on experience). Quarterly profit -sharing bonus. Full employer -paid health insurance. 401(k) retirement plan. Paid time off (PTO). Relaxed and supportive work environment.

We are seeking a contract IT Support Documentation Specialist to document and standardize IT support processes and procedures. This role will work closely with IT support staff to capture current state workflows and translate them into clear, usable knowledge base articles. The documentation will be published and maintained in Zoho Desk and SharePoint Online to support self service, consistency, and operational efficiency across IT support teams. This is a hands on role focused on listening, synthesizing, and documenting how IT support actually operates today, while helping organize content in a way that is intuitive and easy to maintain. Key Responsibilities • Interview IT support staff to understand day to day processes, procedures, and common issues • Document IT support workflows including incident intake, troubleshooting, escalation, and resolution • Create clear, concise knowledge base articles for Zoho Desk and Service Now. • Organize supporting documentation, process diagrams, and reference materials in SharePoint Online • Standardize documentation formats, naming conventions, and structure • Identify gaps, inconsistencies, or opportunities to improve clarity in existing documentation • Ensure documentation is written for both technical and non technical audiences • Maintain version control and ensure documentation remains current throughout the contract term • Collaborate with IT leadership to prioritize documentation needs Requirements Required Qualifications • Experience documenting IT support or service desk processes • Strong technical writing and documentation skills • Familiarity with ITIL or IT service management concepts (incident, request, change, problem) • Experience creating or managing knowledge bases • Experience working with Zoho Desk, SharePoint Online, or similar platforms • Strong interviewing and listening skills • Ability to work independently and manage deliverables with minimal supervision Preferred Qualifications • Prior experience in an IT support or service desk environment • Experience organizing documentation for self service or tier 1 support use • Basic understanding of enterprise IT environments including end user support, systems, and applications Deliverables • Documented IT support processes and procedures • A structured and searchable knowledge base in Zoho Desk • Supporting documentation and process materials organized in SharePoint Online • Documentation standards and templates that can be reused after the contract ends

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons is looking for an amazingly talented MDDU CBRN Task Based Technical Support Specialist to join our team! This position is an as needed role and NOT a full-time role. What You'll Be Doing: * Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications. * Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files. * Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies. * Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies. * Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required. * Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes. * Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes * Provides support for Situation Reports (SITREPs). * Provides input for After Action Reports (AARs). What Required Skills You'll Bring: * Active Secret security clearance or higher * Must be able to obtain DHS Suitability. * Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises * 10 years experience in radiological and nuclear detection and training * Special event operational experience including SEAR or NSSE events * Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources. * Must be able to lift and carry up to 50 pounds of equipment * Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report. * Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. * Radiation Worker training and experience working with radioactive materials. * Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days. * Must have valid driver's license and experience towing larger trailers including a fifth wheel * Must have a Class B CDL license or ability to obtain one within 3 months of being hired Security Clearance Requirement: An active Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $72,900.00 - $127,600.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************

Instrument is a digitally native design and technology company built to help brands unlock their full potential. Since 2005, our team of makers, thinkers, and storytellers has partnered with leading brands like Google, Nike, Uber, ŌURA, and Eventbrite to craft digital experiences that create impact and drive results. Unlike traditional agencies, we don't just design-we build. Our work lives at the intersection of taste and technology, powered by curiosity, thoughtful curation, and a commitment to delivering the most fitting solution for every brief. We bring this to life across three core offerings: Brand, Marketing, and Product. We're a hands-on, highly collaborative team of multi-hyphenates who move fast from idea to execution. With offices in Portland and NYC and a distributed team across the U.S. and Europe, we scale for big moments and stay nimble for the quick ones-always building teams around the unique needs of each project. We're a place for people who never stop learning-those excited to stretch their craft, experiment with new tools, and grow through collaboration. We believe great work comes from a mix of perspectives-people with different paths, passions, and lived experiences. We're proud to be an equal opportunity workplace, supporting diversity and providing reasonable accommodations so everyone can do their best work. We believe great work comes from a mix of perspectives-people with different paths, passions, and lived experiences. Come join us and help shape what's next. Instrument is seeking a Service Desk Engineer to support our growing agency needs. You'll work from our beautiful Portland office in the bustling Northwest neighborhood in Portland, Oregon to provide exceptional IT customer support. Although this role is supporting Instrument directly, the role will sit within our parent holding company, Stagwell. Stagwell is one of the most influential marketing and communications networks in the world. With 12,000+ specialists in 24 countries, we harness the power of culture-moving creativity to build brand distinction and unique value across the entire marketing ecosystem. By leveraging technology, data analytics, insights and strategic consulting solutions, Stagwell drives creative excellence, business growth and measurable return on marketing investment for 1700+ clients worldwide. This mid level position will be responsible for providing onsite and remote technical assistance and support related to Apple (and sometimes Windows) hardware, software, SaaS services, network, operating system, printing, and Internet access problems for our employees. What You'll Do * Serve as the first point of contact for Instrument/Stagwell employees seeking technical assistance via FreshService in a timely manner and in line with SLAs. * Respond to and diagnose problems through discussions with users; includes problem recognition, research, isolation, and resolution steps * Troubleshoot and escalate incidents to Senior Service Desk Engineers or Direct Manager as needed. * Work alongside our Service Center and Senior Service Desk team to ensure policies and guidelines are followed. * Supports the Instrument employee experience as a knowledgeable and trusted IT teammate with a customer service mindset * Provide remote and onsite technical assistance for issues related to computers, software, SaaS and office-specific equipment/hardware (conference rooms, printers, servers, networks, etc) * Support employee onboarding/offboarding tasks * Support with IT Operational projects, as needed * Build and maintain the IT Knowledgebase. * Partners with and learns from domain expertise within the Stagwell CORE IT global team * Join the team in-office five days a week to stay closely connected with colleagues and projects Desired Technology Experience * Strong understanding of both mac OS X and Windows Operating Systems * Computer management using tools such as JAMF, Intune, Kaseya, TeamViewer * Experience managing many of the following products: Google Workspace ,Office 365, MacOS and assorted Apple hardware, Atlassian Suite: Confluence, JIRA Software, Box, Okta, FreshService, ESET, Proofpoint What You'll Bring * Minimum of two (2) years prior experience with providing technical support for large organizations. * Strong customer service orientation and a background with customer service preferred * Highly self motivated and directed, strong organizational skills with keen attention to detail * Strong relationship building, communication, and team collaboration skills. * Comfortable communicating ideas using both technical and user-friendly language * Ability to adapt to changing priorities and critical situations * Ability to prioritize and execute tasks in a high-pressure environment * Motivated by working in a team-oriented, collaborative environment * Certifications and continuing education are preferred but not required. Pay Range: * The expected pay range for this position is $50,000-$60,000 What We Offer Flexible, Hybrid Work Environment Great Compensation with Annual Reviews (Learn more about our Pay Philosophy) 401(k) Matching with Immediate Vesting Robust Medical, Vision, and Accident Insurance Generous Paid Holidays and unlimited PTO Sabbaticals Monthly Wellbeing Stipend Career Management and Leadership Training We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Instrument is a digitally native design and technology company built to help brands unlock their full potential. Since 2005, our team of makers, thinkers, and storytellers has partnered with leading brands like Google, Nike, Uber, ŌURA, and Eventbrite to craft digital experiences that create impact and drive results. We're a hands-on, highly collaborative team of multi-hyphenates who move fast from idea to execution. With offices in Portland and NYC and a distributed team across the U.S. and Europe, we scale for big moments and stay nimble for the quick ones-always building teams around the unique needs of each project. We're a place for people who never stop learning-those excited to stretch their craft, experiment with new tools, and grow through collaboration. We believe great work comes from a mix of perspectives-people with different paths, passions, and lived experiences. We're proud to be an equal opportunity workplace, supporting diversity and providing reasonable accommodations so everyone can do their best work. We believe great work comes from a mix of perspectives-people with different paths, passions, and lived experiences. Come join us and help shape what's next. Instrument is seeking a Service Desk Engineer to support our growing agency needs. You'll work from our beautiful Portland office in the bustling Northwest neighborhood in Portland, Oregon to provide exceptional IT customer support. Although this role is supporting Instrument directly, the role will sit within our parent holding company, Stagwell. Stagwell is one of the most influential marketing and communications networks in the world. With 12,000+ specialists in 24 countries, we harness the power of culture-moving creativity to build brand distinction and unique value across the entire marketing ecosystem. By leveraging technology, data analytics, insights and strategic consulting solutions, Stagwell drives creative excellence, business growth and measurable return on marketing investment for 1700+ clients worldwide. This mid level position will be responsible for providing onsite and remote technical assistance and support related to Apple (and sometimes Windows) hardware, software, SaaS services, network, operating system, printing, and Internet access problems for our employees. What You'll Do Serve as the first point of contact for Instrument/Stagwell employees seeking technical assistance via FreshService in a timely manner and in line with SLAs. Respond to and diagnose problems through discussions with users; includes problem recognition, research, isolation, and resolution steps. Troubleshoot and escalate incidents to Senior Service Desk Engineers or Direct Manager as needed.. Work alongside our Service Center and Senior Service Desk team to ensure policies and guidelines are followed. Supports the Instrument employee experience as a knowledgeable and trusted IT teammate with a customer service mindset. Provide remote and onsite technical assistance for issues related to computers, software, SaaS and office-specific equipment/hardware (conference rooms, printers, servers, networks, etc). Support employee onboarding/offboarding tasks. Support with IT Operational projects, as needed. Build and maintain the IT Knowledgebase. Partners with and learns from domain expertise within the Stagwell CORE IT global team. Join the team in-office five days a week to stay closely connected with colleagues and projects Desired Technology Experience Strong understanding of both mac OS X and Windows Operating Systems Computer management using tools such as JAMF, Intune, Kaseya, TeamViewer Experience managing many of the following products: Google Workspace ,Office 365, MacOS and assorted Apple hardware, Atlassian Suite: Confluence, JIRA Software, Box, Okta, FreshService, ESET, Proofpoint What You'll Bring Minimum of two (2) years prior experience with providing technical support for large organizations. Strong customer service orientation and a background with customer service preferred. Highly self motivated and directed, strong organizational skills with keen attention to detail. Strong relationship building, communication, and team collaboration skills. Comfortable communicating ideas using both technical and user-friendly language. Ability to adapt to changing priorities and critical situations. Ability to prioritize and execute tasks in a high-pressure environment. Motivated by working in a team-oriented, collaborative environment. Certifications and continuing education are preferred but not required. Pay Range: The expected pay range for this position is $50,000-$60,000. What We OfferFlexible, Hybrid Work EnvironmentGreat Compensation with Annual Reviews (Learn more about our Pay Philosophy)401(k) Matching with Immediate VestingRobust Medical, Vision, and Accident Insurance Generous Paid Holidays and unlimited PTOSabbaticalsMonthly Wellbeing StipendCareer Management and Leadership TrainingWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.