Help desk analyst jobs in Redmond, WA - 479 jobs

About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. About the Position The IT Support Specialist is an individual contributor role focused on delivering reliable, high-quality IT support for employees across Seattle and remote teams in North America. This role is responsible for day-to-day IT operations including end-user support, device management, identity and access administration, and SaaS tooling. In addition to core IT responsibilities, this role supports the company's security and compliance efforts by assisting with SOC 2 and ISO 27001 audits. You will partner with Security and Coretech teams to collect and validate audit evidence, support control testing, and help ensure our internal systems meet security best practices. This role is ideal for someone who wants to excel in a foundational IT support position, spending most of their time supporting employees through core IT operations while gaining thoughtful, practical exposure to security and compliance initiatives. What You'll Do Core IT Support & Operations * Provide first- and second-line IT support for Seattle-based and remote employees * Manage device setup, configuration, maintenance, and troubleshooting for mac OS and Windows devices * Administer identity and access management through Okta (user lifecycle, MFA, access requests) * Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools * Assist with onboarding, offboarding, and role changes * Support SaaS license management and inventory tracking * Document processes and continuously improve IT workflows * Collaborate with global IT and cross-functional teams Security & Compliance Support * Assist with annual SOC 2 and ISO 27001 audit cycles * Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms * Support periodic control testing and playbook validation * Monitor and escalate security-related alerts and issues in partnership with Security * Help ensure security controls and IT best practices are consistently applied How You'll Spend Your Time * 50-60%: Day-to-day IT support and operations (end-user support, device management, access requests, SaaS administration) * 30-40%: Security, compliance, and audit support (SOC 2, ISO 27001 evidence collection, control validation, security tooling support) * The exact balance may shift by quarter depending on audit cycles and company priorities Qualities that will make you successful: * Strong IT support fundamentals and comfort handling day-to-day operational work * Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management. * Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation. * Organized and methodical, especially when handling documentation and evidence * Analytical and resourceful when navigating technical systems to solve problems * Comfortable working with both technical and non-technical stakeholders * Clear communicator who sets expectations and follows through * Curious, collaborative, and motivated by improving internal systems The person in this role must embody Hiya's key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions. The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you. How We Invest in You Compensation & Ownership * Base Salary: $45,000-$81,000 * Equity Compensation: ownership aligned with your impact and the company's growth * Compensation is determined by role scope, skills, experience, location, and market data. Benefits & Support * Employer-sponsored Insurance * Medical, dental, and vision (PPO & HDHP); 50% dependent coverage * Health, flexible spending, and dependent care accounts * Life, AD&D, and accident coverage, with company-paid life and long-term disability * 401(k) with 3% company match (via Fidelity) * Flexible vacation policy and paid company holidays * Paid parental leave * Work-from-home equipment stipend * $1,000 annually to invest in your learning and growth * $1,000/year in charitable donation matching * Team lunch 2x per week This position is based in Seattle, WA, USA. We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!

Who We Are NOTE: This position is for currently enrolled TCC students only. If not currently enrolled as a college student please apply to the other listed positions and/or pools available on the TCC jobs/employment portal, thank you. * This recruitment is to establish an applicant pool for future vacancies. Individuals will be contacted as vacancies occur. Tacoma Community College is a public two-year institution that serves a diverse population of approximately 14,000 students. We embrace our identity as a community college and strongly encourage applications from candidates who recognize and honor the important role that equity, diversity, and inclusion brings to an educational community. Our stated mission is to create meaningful and relevant learning, inspire greater equity, and celebrate success in our lives and in our communities. We are recognized nationally as an, Achieving the Dream "leader college" and our faculty are engaged in innovative work to improve student retention and program completion. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. We seek to recruit and retain a workforce that: * Reflects the diversity of our community. * Values intellectual curiosity and innovative teaching. * Is attracted by the campus mission promoting equitable access to educational opportunities. * Cares about student success and collaborates on strategies to facilitate success for underrepresented populations. * Welcomes difference and models respectful interaction with others. * Engages effectively with the community both within and outside of TCC. Regional Setting For information on Tacoma and the surrounding area: ************************************************ Position Overview The Information Technology Developer intern will assist the IT office with the essential functions listed below. This internship works on a quarter-by-quarter basis. Essential Functions * Greet and welcome customers. * Use polite and professional behavior answering our IT Help Line. * Utilize our ticketing system to document and create service and support tickets. * Route tickets to the correct technical area or person for service. * Perform routine computer maintenance and repair, including but not limited to hardware and software installation, de-installation and troubleshooting. Setup, install, configure, test, move and decommission computers and peripherals according to accepted policies and procedures. * Setup, install, configure, test, move and decommission devices. * Perform related duties as assigned. Qualifications Minimum Qualifications * High school graduation or equivalent. * Familiarity with Microsoft Office applications. * Experience installing and removing hardware and software. * Experience with diagnosing and repairing minor hardware and software issues. * Professional and well organized communtication. Conditions of Employment * Successfully complete a background Check prior to employment. * Ability to lift/move computer equipment weighing up to 30 lbs, using proper lifting techniques. * Must be a current TCC student. The Successful Candidate Will Demonstrate * An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace. * Ethics and integrity. * Ability to follow directions and meet the demands of the department. * Good organizational skills and resourcefulness in problem-solving. * Familiarity with technical language. Application Process Application Materials Complete application packages must include the following: * Tacoma Community College online application. * Resume. Terms of Employment These part-time student hourly positions are bound by the WAC 357-04-045provisions above. Scheduled to work up 17 hours per week and on a quarter-by-quarter basis. The work location is the TCC main campus. The salary is $20.00-$20.00 per hour. TCC Part-time hourly and student employees including work study students, will accrue one hour of paid sick leave for every 40 hours worked. Hourly non-student employees may be applicable for comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: ****************************************** Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, ************; Kathryn Held, Section 504 Officer, Student Affairs Administration Office at ************. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Tacoma Community College Human Resources 6501 S 19th St Bldg. 14, Tacoma WA 98466 *********************************

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.

About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience. About the Role As a Frontline IT Support Specialist, you'll be the first point of contact in our helpdesk for hardware, software, and network issues. You'll resolve incoming support requests, collaborate across teams to improve repeatable workflows such as onboarding and device imaging, and share ideas that make everyday work smoother for everyone. This role is based in our Seattle office and requires five days per week on site. Relocation assistance is available. In this role, you will: Provide frontline helpdesk support: Serve as the primary contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. Improve support systems and processes: Work with cross-functional partners to identify opportunities for improvement, help create and maintain repeatable workflows, and contribute ideas during IT team meetings. Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents. You might thrive in this role if you: Bring strong technical expertise in mac OS (with working knowledge of Windows as a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products. Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in every interaction. Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement. Show precision and attention to detail in your work, consistently delivering high-quality results. Possess a customer-first mindset and the ability to clearly explain technical details to diverse audiences. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Requirements Operational Provide timely and effective support to users' inquiries and technical issues through various communication channels (e.g., phone, email, ticketing system) Troubleshoot and resolve technical problems: Diagnose and resolve hardware, software, and network-related issues. Accurately log and document all helpdesk interactions, including issue details, troubleshooting steps taken, and resolutions provided. Identify and escalate issues that require additional expertise or resources to the appropriate technical teams or higher-level support personnel, ensuring timely resolution and customer satisfaction. Contribute to the development and maintenance of a comprehensive knowledge base by documenting common issues, resolutions, and best practices for future reference and self-service support. Configure and deploy wireless and desktop phone equipment. Also, handle the configuration and maintenance of voice mailbox systems and telecom-related reporting. Assist in ongoing system audits to evaluate the utility and efficiency of the system's resources and communication components, and their effectiveness in meeting business goals and strategies. Perform other duties and tasks assigned. Background & Qualifications Formal Education & Certification Associate's degree in computer science preferred or related field and 3-4 years related training and/or experience. Knowledge of network wiring and cabling standards, use of network switches and hubs. Knowledge of relational databases. A+, MCP or MCSE Certification preferred. Microsoft Business Solutions Dynamics GP experience preferred. Telephony experience a plus Knowledge & Experience Exceptional knowledge of computer hardware, including [desktops, laptops, servers, mobile devices, network appliances, phones, and tablets] Deep-seated experience with desktop and server operating systems, including [Windows 10/11, Windows Server 2016/2019, Mac OS] Extensive application support experience with [MS Active Directory, MS Office 365, Group Policies, SentinelOne, AuthPoint] and knowledge of programming languages, including [scripting PowerShell, or command line] Working knowledge of a range of diagnostic utilities, including [ConnectWise, Dell Diagnostics, Performance Monitor, Windows Event Viewer, Disk Utilities, Imaging Tools] Demonstrated progressive experience in the management of a technical support team. Proven track record of developing and providing Service Level Agreements and Help Desk deliverables. Personal Attributes Must demonstrate passion and enthusiasm for computers and people; motivate and empower others to achieve Company goals. Outstanding Customer Service and communication skills, with a team-oriented philosophy. Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines. Exhibit strong problem-solving skills, taking ownership of assigned tasks and demonstrating resourcefulness in finding resolutions. Ability to understand issues and make systematic and rational judgments based on relevant information. Demonstrate the ability to think critically and creatively to find innovative solutions. Proactively research and explore alternative approaches to resolve complex technical issues. Self-motivated, and able to work effectively with minimal supervision. Should enjoy a fast-paced, deadline, and goal driven environment. Experience in supporting a diverse range of users with a variety of technical skills. Capable of lifting/carrying 50 lbs. and occasionally up to 75 lbs.; moderate physical activity. Salary Description $28-$33/hr

Welcome. We're glad you're here. And we're not just saying that. We're glad we're here too. We're proud of this company and take great pleasure in introducing you to it. Watson manufactures built to order office furniture that is rooted in soulful design. Design that is guided first by the functional needs of our clients. Design that is refined to achieve a timeless and understated beauty that doesn't scream “look at me.” Design that is executed respectfully, uses honest materials, and delivers deeply satisfying quality. We are seeking a highly motivated IT Support Technician to support the IT infrastructure of a growing and dynamic manufacturing company. This role plays a key part in maintaining reliable, secure, and efficient technology systems that support daily operations across the organization. The IT Support Technician will provide a high level of customer service to internal users, supporting hardware, software, and network environments. This position requires frequent interaction with employees both in person and remotely, making strong communication skills and a customer-focused mindset essential. The successful candidate will be dependable, adaptable, and comfortable working in a fast-paced manufacturing environment. Welcome to The Orchard Please note: This role is 100% on-site at The Orchard, our breathtaking Pacific Northwest workplace in Poulsbo, Washington. The Orchard is more than just a campus. It's a living, breathing reflection of who we are - surrounded by towering Douglas firs, winding walking trails, and mountain views that make every day feel inspired. It's also where you'll find dogs wagging their tails down the hallways, team members gathering for our monthly BBQs, and spontaneous brainstorming sessions that turn into real change. We believe in investing in growth, yours and ours. We provide learning and development opportunities that help you stretch your skills, explore new ideas, and turn curiosity into capability. What you'll do: Provide day-to-day technical support for computers, software, servers, and other technology critical to production and administrative operations Support and maintain network infrastructure, including firewalls and switches Configure, deploy, and support user hardware and software Create and manage user accounts and access permissions Set up new user equipment and provide basic IT training and onboarding support Participate in on-call support, including occasional nights and weekends Monitor, troubleshoot, and respond to network issues and security threats Document, maintain, and follow IT procedures and processes Participate in and support technology-related projects as needed Continuously develop technical skills and stay current with relevant technologies What you'll need to know: How to set priorities: Spends his/her time and the time of others on what's important within critical manufacturing environment; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. How to collaborate: Effectively builds and maintains partnerships with Watson personnel at all levels across the company. Contribute to team and company success. Maintain flexibility and react to change appropriately. Communicates and shares information with candor that builds trust and enhances relationships. How to drive for results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. How to be approachable: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Who you are: Someone with 1-2 years of help desk experience with Microsoft software Someone with an AA Degree or technical degree with certifications Someone with hands on knowledge of installing, configuring, and troubleshooting a variety of technical systems Someone who is a self-starter who excels at multitasking and thrives in a fast-paced environment while keeping a positive attitude through stressful moments Someone with proven success in identifying and implementing new technologies Someone with excellent communication and collaboration skills with a diverse team Someone with strong attention to detail Our Culture Monthly BBQ Espresso Bar Annual Bravo Night Onsite gym and showers Campus walking trail Fun, challenging, and engaging culture Pride and satisfaction of manufacturing tangible products Our Benefits INSURANCE | All employees and their dependents will have the ability to enroll in medical, dental, vision, and life insurance plans. If enrolled, benefits begin on the first day of the month following the 60th day of employment at Watson. RETIREMENT | Watson will match 50% of employees' 401k contributions, up to 2.5% of base annual salary. All employees over the age of 18 will be automatically enrolled on the first day of the month following 60 days of employment. You can opt out, decrease, or increase contribution at any time. PAID TIME OFF | Full Time hourly employees can expect to earn roughly 80 hours of vacation time off during their first year at Watson, 120 hours of vacation time off during years 2-5, and 160 hours of vacation time off each year after being employed for 6 years. Additionally, full-time employees can also expect to earn 52 hours of sick time per year. Both buckets of PTO are accrued on a per hour worked basis and can result in more or less paid time off accrued based on their hours worked. PAID HOLIDAYS | Watson is closed for 8 holidays every year and offers every employee an additional paid holiday to choose upon employment. PROFIT SHARING | Profit Sharing is how we reward the effort and commitment of our employees. Generally, 25% of profits are allocated to the Profit Sharing Plan after the baseline profit level is met. The overall profit sharing amount varies from year to year. EMPLOYEE ASSISTANCE PROGRAM | This is a free service for all employees and dependents to provide support for any mental, emotional, relational, and financial need, as well as crisis and grief support. Essential Attributes of Watson Employees Insane curiosity Excited and enthusiastic about your work Embrace and exhibit our values Why Watson? Everything we do is rooted in soulful design. Our design is guided by the functional needs of our customers and is refined to exhibit an understated beauty that doesn't demand attention. All our designs are executed respectfully - with great regard for how we source materials, how we process and minimize our waste, and with high respect for our production team and manufacturing processes. There's dignity in working with your hands, and we honor the commitment our people have to their craft. At Watson it's all about the details and personal touches. From unique design elements and sustainable materials to the way we build and deliver our products, you'll see the Watson difference. We aren't furniture assemblers; we take the design conceptions and raw materials and turn them into finished products entirely under one roof. At Watson we don't just design and build workplace solutions; we invest in our people. Build your career and grow your skills with us today. Watson is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Watson will consider qualified applicants for employment in a manner consistent with all federal, state, and local ordinances. Qualifications

VALLEY MEDICAL CENTER The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Technical Support Specialist II (Desktop Support) ROLE: Desktop Support DEPARTMENT: Information Technology, Technical Services. WORK HOURS: As required to fulfill responsibilities. REPORTS TO: Manager/Supervisor, Technical Services PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: Requires the ability to move PC's and printers weighing up to 50 lbs. Can tolerate all aspects of a hospital environment specifically in an operating room setting. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * High Level independent and team PC troubleshooting skills. Able to troubleshoot complicated, integrated systems. * Detailed documentation and organization skills. * Ability to mentor and assist onboarding new staff. * Keeps CIO/Manager/Supervisor informed of any major system problems. * Prepares for new and changed systems and operating environment by completing training programs as required. * Understands current and emerging technologies and health care trends. * Reports all compromises of security or information to Manager /Supervisor immediately. * Completes assigned tasks within designated time frames. * Operates equipment following established procedures. * Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst. Follows up on all problems insuring prompt resolution. * Provides after-hours support according to posted on-call schedule. * Documents all problems and their resolution according to department procedure. Updates, creates, assigns, follows-up, and closes open trouble tickets as needed. * Answers, logs, and follows up on all tickets assigned to Desktop Support queue. * Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes. TASK LIST: * Escalates technical trouble calls to technical support staff or appropriate resource. * Track equipment for RMA and work orders. * Maintains a trouble call clearance rate in accordance with departmental standards. * Maintain/update customer and equipment database records as well as tracks user problems for trends. * Maintains supplies as needed for production. Date Created: Revised: 7/19, 6/23 Grade: NC06 FLSA: E Cost Center: 8552 Job Qualifications: PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

About Us Cascadia College is seeking highly motivated individuals who are interested in being part of a small yet dynamic community, with a faculty and staff that are dedicated to meeting the needs of our intersectional, diverse students. Cascadia College is committed to creating and supporting an equitable and inclusive faculty, staff, and student population centered on dismantling systemic oppression and historic marginalization. Individual differences are celebrated in a community of learners focused on social justice, diversity, equity and inclusion. Application Instructions Vacancy Announcement IT Support Analyst - Entry Classified #482CS Priority Consideration Date: February 8, 2026 at 11:59pm ATTENTION CANDIDATES! In order to submit a complete application and receive full consideration by the Search Committee, please include the following attachments with your online application: * Equity Statement (expected length 300 to 800 words) to include each of the following elements: * A description of a time when you recognized an equity issue. What was the issue? What did you do to make a difference? What did you learn about equity through this experience? * A detailed description of how you are seeking to learn more about equity related issues including but not limited to race, gender, LGBTQ+, disability (ableism), age (ageism), socioeconomic class, and body diversity. * An explanation of how you will contribute to equity at Cascadia (i.e. closing the achievement gap and raising the retention rates amongst historically marginalized students), as well as actively work against the institutionalized norms of oppression against historically marginalized people. * Cover Letter (not to exceed 1,000 words) that specifically addresses how your qualifications and experiences meet or exceed the minimum qualifications, preferred qualifications, and the characteristics of the position. * Resume Position Overview The IT Support Analyst (OFM class name: IT Customer Support Entry) provides college students, faculty and staff the technology support services they need to enable learning and perform job duties. Under the general supervision of the Technology Services Manager, this position provides professional, Tier 2, technical support for campus academic and administrative technologies. This position responds quickly to classroom and security incidents as critical issues for the college, troubleshooting and diagnosing these complex issues. This position also provides Audio Visual (AV) and media support in classrooms and for events on campus. Additionally, under the guidance and direction of Systems Administrators or Information Services management, this position will participate in upgrade and implementation projects in support of campus initiatives. As the IT Support Analyst, it is expected that the following qualities will be demonstrated daily: a high degree of understanding and empathy for all students, faculty, staff, and visitors, as well as the ability to encourage the inclusion of all voices in decision-making, promoting equity in all areas, and actively working against institutionalized norms of oppression against historically marginalized people. Employee Type: Full Time, Permanent Initial Salary: $5,096.00 - $5,766.00 Monthly DOE + 5% King County Premium Pay (KCPP) Supervising Position: Technology Services Manager Essential Duties End User Support Resolve assigned tickets in compliance with IT Services (ITS) Service Level Agreements (SLAs), independently or in collaboration with team members and vendors. Can include but is not limited to: * Routine preventative maintenance on desktops, laptops, tablets, AV equipment, and peripherals * Routine maintenance on software applications (upgrades and updates) for both Windows and Mac platforms * Desktop and laptop installation moves, adds and changes * Interact with Intune, Jamf, SCCM, or other ITS utilized RMM solution for software application installations, adds and changes including necessary functionality testing, accessibility testing, and licensing verification for compatibility and compliance within the College's existing systems for both Windows and Mac platforms * Resolve issues related to ctc Link (PeopleSoft) including addition of or removal of security roles/access, working with SBCTC to resolve complicated issues with no obvious local solution and issues related to browser or local device configuration * Resolve routine printing problems including coordinating with the College's multifunction device provider(s) to address services relating to network printing * Research, recommend and order equipment, software and supplies as dictated by routine operational requirements * Set up and operate AV equipment as needed to support classrooms and events, coordinate with event managers as appropriate * Provide guidance to employees attempting to access College systems using personally owned devices within the guidelines of Washington State and College policies * Conduct user training as needed for both computer and telephony services * Document processes and procedures for end users and internal stakeholders Operational Duties * Create, test and deploy desktop images on both Mac and Windows platforms * Ensure that all applications are appropriately licensed and controlled in accordance with licensing rights and maintain licensing records * Utilize Cascadia ITS asset management solution to help maintain technical inventory and equipment surplus in accordance with established policies * Participate in employee onboarding and offboarding activities including creating and removing security roles in both ctc Link and Active Directory, reclaim of, or distribution of needed hardware, and assignment of, or removal of appropriate software licenses to ensure proper compliance * Document all changes and new services implemented as a part of this function for end-users as well as co-workers * Attend regular team meetings and provide insight and support in addressing issues related to end-user support and ITS operational processes Other Duties * Assist other ITS staff with basic scripting, programming, or computer analysis * Assist in staffing the Service Desk as needed * Work with vendors for cabling and network needs * Perform other duties as assigned to support ITS in achieving our service objectives Education & Experience Minimum Qualifications: * An Associates degree, Technical degree OR two years of experience in a desktop support position * One year of experience in a customer service position * One year installing, maintaining and supporting PC hardware, software and peripherals * Proficiency with current Windows operating systems and Microsoft Office * Demonstrated strong interpersonal, telephone, email and communication skills * Demonstrated strong organizational skills and ability to handle multiple tasks simultaneously and determine priorities * Ability to work independently with minimal supervision * Demonstrated commitment to diversity, equity and inclusion and the ability to support a diverse workplace and educational environment Preferred Qualifications: * A Bachelor's degree in a related field * Experience in a professional Tier 1 or 2 technical support position * Experience with ctc Link (PeopleSoft) * Experience supporting media and audio/visual equipment * Experience supporting Apple computers and software * Experience supporting technology in higher education * Experience with Microsoft SCCM, Intune, JAMF * Technical certifications supporting competency in Microsoft or MacOS operating systems, desktop applications, server operations or desktop hardware and/or printers * Knowledge of Learning Management Systems (CANVAS) * Knowledge of security and data protection policies (FERPA, HIPAA, PII, etc.) * Ability to successfully communicate (written and orally) in a language in addition to English Terms of Employment This is a full-time twelve month classified position. This position works 40 hours per week, Monday - Friday; shift will include evening responsibilities and some weekend assignments. The position is allocated to pay Range 01IT under the Higher Education Salary Schedule. Initial salary placement is between the ranges of $5,096.00 (Step A) to $5,766.00 (Step F) per month (not including the 5% King County Premium Pay). This is a represented position. Cascadia College employees receive a 5% King County Premium Pay in addition to base salary for the 2025-2026 Fiscal Year. This position has been designated as a bargaining unit position by the Washington Public Employees Association. Following a successful probationary/trial service period, employees attain permanent status. Cascadia College offers a comprehensive benefit package including tuition fee waiver. Physical Work Environment Semi-Sedentary Work: Involves staying in a stationary position to a significant degree. Jobs are sedentary if moving is required only occasionally and all other sedentary criteria are met. The College is currently in hybrid operations, with many assignments completed in an online environment during this time. Full-time employees are expected to be on-campus at least three (3) days per week with the option to work remotely for the remainder of their working days. Employees will need to provide their own remote workspace and internet access, noting the College will provide technical equipment and support for online work needs. During on-campus operations, this position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus and requires the ability to communicate in person or through appropriate means. Positions in this class typically require: operating a computer, communicating, observing, repetitive motions such as bending, climbing, crawling or being able to accomplish similar activities with or without reasonable accommodation. Exertion of 10-30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to transport, put, install, remove, or otherwise move objects, including the human body, with or without reasonable accommodation may also be required. Work is primarily performed at the Cascadia College campus, in an office environment and requires standing and/or sitting and using computers for extended periods of time. Condition of Employment As an institution that upholds the value of diversity, equity and inclusion of every individual, Cascadia College expects its employees to embody and promote these values. Both current and prospective employees of the College are encouraged to seek deeper understanding in these areas as part of professional growth. Cascadia College maintains a drug-free work and learning environment and prohibits smoking in all college buildings and state-owned vehicles. Benefits Cascadia College offers comprehensive Benefits packages to support you and your family in a variety of ways. All eligible employees, retirees, and their dependents are offered: medical, dental, and vision plan options; life insurance; long-term disability insurance; medical and dependent care reimbursement accounts; leave programs; employee assistance programs; tuition waiver; optional credit union participation; optional home/auto insurance, and retirement planning. To learn more about the benefits offered here, please click on the Employee Benefits tab located on our Jobs at Cascadia webpage or click here: ************************************************ Campus Safety In recognition of the Jeanne Clery Act, information on our campus safety can be found at ******************* Cascadia Commitment Cascadia College is committed to creating and supporting a diverse faculty, staff and student population. Individual differences are celebrated in a community of learners focused on diversity, equity and inclusion. Cascadia does not discriminate on the basis of race, color, religion/creed, sex/gender, sexual orientation, national origin, citizenship or immigration status, age, genetic information, marital or honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability, and is prohibited from discrimination in such a manner by college policy and state and federal law. Persons with disabilities needing assistance in the application process may make request to the Human Resources Office by calling **************.

Dynamic Computing is looking for an IT Project Technician! Dynamic Computing is a leading Managed IT Service Provider to small companies located in the Puget Sound region and beyond. We're a small but growing company that is focused on being the premier Managed IT Service Provider in the Seattle area. We're looking forward to adding a great new member to our team. Thanks in advance for your consideration. Remote First: Dynamic Computing has adopted a remote first approach. We believe this to be a strategic advantage and continue to innovate on new ways technology can improve how we do business and help our clients. The IT project technician position will be primarily “in person” due to the nature of the position but have some flexibility options for remote work as schedule and workload permits. What kind of person are we looking for? Cutting Edge - As an IT service provider, we're focused on delivering the latest and greatest to our clients, while keeping their business objectives in the front of our minds. That means that we need you to learn all about new technologies, tools, and trends to keep our team and clients current. Thirsty for Knowledge - Our clients have questions, and it's important that we give them great answers! We want you to be the Wikipedia of all things technology (complete with excellent peer review abilities to help your teammates grow their knowledge). Customer Service Oriented - There will be a good amount of time spent both onsite in front of the client and over the phone troubleshooting issues remotely. You'll need to conduct yourself with professionalism and a flare that will keep the client requesting you to help them. Network Infantry - At times, we'll be dropping you into an undocumented environment of hidden switches, ancient routers, and rogue access points with no weapons or maps to guide you. We need you to make sense of it all, document the details and get the rest of the team the information needed to support the site. Project Whisperer - Completing projects and tasks comprehensively, under budget, and with great communication is your bread and butter. Clients love to keep efficient timelines and it excites you to be able to help from start to finish. Checklist Master - 60% success rates just aren't going to cut it. You'll have a lot to keep track of, and getting the details organized, accurate, and consistently executed upon is critical. This job will need someone who enjoys managing lots of little things while focusing on preventing bigger problems. Process and Preparation Ninja - You want things to go as planned, especially when you're in front of the customer. This requires more than just showing up with a box of new equipment. You've learned to think through the work you've been asked to do and find the pitfalls ahead of time. You're consistently evaluating the process, updating the steps and looking for ways to add value and cut out wasted time. Calm, Cool, and Collected - You've got it - no matter what “it” is! Your ability to keep your client service and communication skills polished when challenging situations arise will be key to ensuring ongoing client satisfaction. So what will I be doing every day? Below is a list of the day-to-day areas of responsibility. You won't be responsible for all of them right from the outset - you'll be working with other members of our team and your responsibility will increase over time. Independent Project Delivery- A project will be anything with a predefined scope, quote and budget. A large portion of this position is completing routine projects for our clients, including computer replacements, network equipment upgrades and new location setups. You'll work with the IT Project Manager or another senior project team member to become an expert at preparing, coordinating, and delivering on these projects and will continually improve our standards and best practices along the way. Collaborative Project Work- Larger more complex projects include office moves, new client onboarding/audits, infrastructure overhauls, server migrations, large scale expansions, and cloud/3 rd party software integrations. You'll act as a supporting resource for onsite and remote work on larger projects to help deliver them on time, under budget and with high customer satisfaction. You'll be tasked with equipment prep, user support, onsite assistance Onsite Assistance and Coverage - We can do a lot remotely, but we still need to be ready to drive to a customer site when necessary. As one of our hybrid workers, you'll be tasked with onsite coverage outside of your own project work if other resources are not available. You may also be asked to assist remotely for any sites or customers you have unique knowledge based on recent work. Customer/Client Service - This position is highly interactive with our clients and requires a positive and friendly attitude. You'll be responsible for dealing with all different types of people and businesses with varying knowledge levels and decision-making abilities regarding technology. Documentation - We all know that our own internal filing systems make sense. To us. But unfortunately, they make no sense to anyone else. Which is why we have a wonderful, amazing, peer-reviewed, and internally created knowledge base! It's your job to create, edit, add, subtract, replace, and improve it every single day. That way when the next guy or gal has the same issue, they've got your best and brightest ideas on how to fix it all teed up and ready to go. Continuing Education - We plan on making you learn. About a lot of stuff. All the time. Even when you don't want to. And you're going to have to get certified on it. And we'll pay you for doing it. It's a wonderful thing for someone who's looking to grow, and we won't settle for anything less than your best and brightest. What are the requirements for this position? Here is a list of our “must-haves” for the IT Project Manager: Possesses a high level of integrity / honesty - In a small company, each team member relies on their team to complete their job effectively. Mistakes will always be made and are part of how we all grow. It's very important to us to ensure that those mistakes are recognized, admitted, and resolved as quickly as possible when they occur. We don't expect perfection but do expect honesty 100% of the time. Knowledgeable - We are looking for someone that can hit the ground running and make an immediate impact to our project team's delivery. This requires some decent aptitude and experience working with technology, networking, and end user support. We will provide training and will make sure you have the support you need to succeed, but to be successful you'll need a strong foundation of technical knowledge. Hard Working - We're a company that's growing, changing, and pushing the envelope every single day. We're going to expect you to work hard and focus on moving yourself forward. It'll be worth it. We promise. Helpful - Always willing to assist others in a positive manner. We're a team. We want you to be an integral part of it. Which means we need you to help us, and we'll help you, and we'll all do it with smiles on our faces (at least most of the time). Organized and Detailed - You're on a video call, your phone is ringing, you're taking notes and people are asking questions on instant message, not to mention you have an onsite starting in two hours with computers in the lab you still need to finish setting up. You also have multiple tickets and plethora of research browser tabs open on your screen. You'll need to be able to stay organized and funnel everything into the appropriate tickets, time entries, notes, and updated knowledge base articles, making not forgetting any steps. 3 years of applicable IT experience - preferably working for an MSP/IT Service Provider primarily handling customer facing tickets, projects, or escalations. Experience administering firewalls, networking equipment and wireless systems MCP, A+, and Network+ Certifications or equivalent for computer hardware troubleshooting, networking, and for the latest Windows desktop operating systems. Educated - There are a few pre-requisites for a job at Dynamic Computing. One is that you got an education that will help support your career path. For this position, it means at least an AA or Technical degree in something that's at least kind of computer or IT related. If you've got a bachelor's degree, that's even better (unless it's in General Studies). Heck, we'll even take a master's degree (although we might not be able to afford you). If you've got a PhD, then we definitely can't afford you. Sorry. What do I get for all my hard work? Good question! Here's the scoop on this position: Money - The compensation for this position is market competitive and will be dependent upon experience and expertise but we anticipate a base salary between 55-75k. After a few months, you'll be eligible for our bonus program, which gives you the opportunity to earn an additional 10% of your salary each quarter. Time - We'd like 40 hours/week from you. It might be 45 some weeks, but hopefully not too often. We'll try our best not to have it hit 50. And you'll keep a roughly business hours schedule (We're open M-F 7:30am - 6:00pm. Typical start time is 8:30 am with some flexibility). Medical - We pay 100% of your medical insurance! (We're not kidding). We'll also contribute to your HSA account, and we'd encourage you to do the same (not to mention that you get a tax break for doing so). Disability - We also ensure all employees have both a short-term and long-term disability plan in place to make sure that you continue to receive income if you get hurt and are unable to work. Retirement - We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary. Paid holidays - You'll get paid for 9 holidays without even showing up to work! You'll get to pick either MLK or President's Day, choice of 4 th of July or Juneteenth, plus Memorial Day, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year's Day. Additional PTO - You'll get about 16 additional paid personal days off per year that you can use if you're sick or for vacation. Transportation Subsidy -You'll get an ORCA card or parking subsidy depending on how often you are projected to be in the office. The ORCA card entitles you to free transit on the bus, train, light rail and more that you can use to commute. How do I apply? Please submit your resume and cover letter through the job board. You can also see all of the positions currently available on our website. No phone calls or recruiters please. If you're serious about this job, please tell us "why" you're the person we're looking for. We're looking forward to learning more about you! Please be advised that a background check will be required for well qualified candidates during the hiring process as well as on a recurring basis if selected. Thanks for taking the time to read our novel of a job posting. We hope you are as excited about this opportunity as we are!

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Computing resources comprise a complex networked environment, including both administrative and instructional applications, some of which are in off-campus locations. Seeking an experienced specialist to serve as a team player within IT. Our environment currently includes 500+ devices and 50+ servers with heavy concurrent use. The primary role of this position is help desk technician. This position is responsible for performing a wide variety of functions, and will work closely with faculty and administrative representatives for academic input. The successful applicant must possess technical skills and be able to work patiently and productively with students, staff and faculty spanning a large range of computing expertise. Duties related to this responsibility include: Work in a team role supporting the computing environment, including networked devices such as copiers, and endpoints (desktop/laptop) Act as a primary helpdesk contact to investigate problems, answer technical questions related to hardware and software, and document/escalate issues as appropriate. Troubleshoot and resolve software, hardware and network issues. Collaborate and coordinate with other members of Dept IT as well as IT staff. Utilize system monitoring and “ticket” tracking systems to monitor tasks and issues. Installing/upgrading/configuring various hardware and software including operating systems, applications, security software/devices, and other networked devices. Supporting setup and use of video projectors, laptops, and video conference systems. Troubleshoot issues in active class/meeting environments. Help develop/maintain documentation, lead group training sessions, and instruct individual users ad hoc on technology, systems, and software in use. Repair computer equipment including utilization of vendor specific warranty repair procedures. Duties Duties related to this responsibility include: Work in a team role supporting the computing environment, including networked devices such as copiers, and endpoints (desktop/laptop) Act as a primary helpdesk contact to investigate problems, answer technical questions related to hardware and software, and document/escalate issues as appropriate. Troubleshoot and resolve software, hardware and network issues. Collaborate and coordinate with other members of IT as well as other IT staff. Utilize system monitoring and “ticket” tracking systems to monitor tasks and issues. Installing/upgrading/configuring various hardware and software including operating systems, applications, security software/devices, and other networked devices. Supporting setup and use of video projectors, laptops, and videoconference systems. Troubleshoot issues in active class/meeting environments. Help develop/maintain documentation, lead group training sessions, and instruct individual users ad hoc on technology, systems, and software in use. Repair computer equipment including utilization of vendor specific warranty repair procedures. Requirements Bachelor's degree in Computer Science, Engineering or a related field. Minimum 1 year helpdesk/technical support experience in a large Windows AD based environment. Ability to work both independently and as part of a team to problem solve, take initiative, set priorities and handle multiple projects efficiently and effectively to meet deadlines while representing the mission, visions and values of the organization. Ability to work creatively within given resources to provide the best possible environment for students, staff and faculty Excellent skills in technical documentation, personal communication/interaction, and customer service/liaison. Ability to learn new technologies and applications on the job. Must be able to respond to both planned and unplanned issues, needs and activities outside of normal business hours. Desired Experience supporting a mixed OS environment including OS X and Linux Experience working in academic IT positions. Experience supporting cloud based solutions such as Google Apps/Drive, Microsoft Azure, and Amazon Web Services. Other Details: Schedule- 100%. Monday- 8am-5pm | Tuesday- 8am-5pm | Wednesday- 8am-5pm | Thursday- 8am-5pm | Friday- 8am-5pm | Location- Seattle Estimated Duration of Assignment- 01/29/18 - 03/31/18- can be extended Pay rate: $25 per hour

Solutions Resource is an IT service provider based in Bellevue, WA. The staffing branch of the company sources IT professionals and connects them with Contract or Full-time opportunities at Organizations (Corporation/Gov Agency) in the state of WA. Job Description We are now seeking candidates in one or more of the following fields: Java Developer JavaScript Developer Business/BI Analyst SDET / Tester Technical Project Manager Full-Stack Web Developer UI/UX Designer Visual Designer C# Developer .NET Developer Please submit your resume and we will keep you posted if we have any available position that matches your background and interest. Qualifications Currently in the state of WA Have working experiences in the field of interest Please make sure you list all the technical skills/languages that you are familiar with Contact information must be found on the resume Additional Information Contract/Full-time

Your New Company! At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences. We are better together and together We Are Altasciences. About the Role The IT Technician I is responsible for providing first level support to Altasciences' users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, mobile phones, etc. The IT Technician I responds to and tracks user requests and solutions via an automated Helpdesk System. What You'll Do Here The computer technician provides accurate and creative solutions to user problems; Enhance and develop quality support methods and communication skills through coaching feedback; Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction; Research, resolve, and respond to questions received via phone calls, emails in a timely manner; Participate in team projects that enhance the quality or efficiency of Helpdesk support; Through the Helpdesk system, log calls and document the issue, the communication and the solution of the incident; To identify recurrent problems, and help users to resolve them; To troubleshooting problems encountered by staff members, user account, email and user profiles creation / management; To prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system; To suggest improvements and upgrades to hardware and software; To write training manuals and or train user in the proper use of hardware and software; What You'll Need to Succeed Ideally a College degree in an IT-related program. Pertinent experience may be considered in lieu. Demonstrated technical skills, with the ability to learn new equipment and procedures quickly. Excellent customer service skills. Excellent organizational and time-management skills. Excellent diagnostic and problem-solving skills. Ability to effectively prioritize tasks. Able to work independently under tight deadlines and as part of a team Software and technology: Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 7, 10, 11 Basic to Intermediate knowledge of Cisco phone systems Basic to Intermediate knowledge of Office 365 administration Basic to Intermediate knowledge in PC, laptop and portable hardware troubleshooting; Basic to Intermediate knowledge in printers, protocols DHCP, DNS, TCP/IP, Active Directory, Terminal Services, Workspace ONE Mobile Device Management, Windows Deployment Services WDS, Antivirus software; Basic to intermediate knowledge in mobile smartphones, iPhone, Android, Blackberry; Basic knowledge in VPN, Windows Server. What We Offer The hourly range estimated for this position is $22.17 - $31.03. Please note they vary within the range based on factors including, but not limited to, prior relevant experience, skills, education, certification, location as well as internal equity and market data. Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work. Altasciences' Benefits Package Includes Health/Dental/Vision Insurance Plans 401(k)/RRSP with Employer Match Paid Vacation and Holidays Paid Sick and Bereavement Leave Employee Assistance & Telehealth Programs Altasciences' Incentive Programs Include Training & Development Programs Employee Referral Bonus Program #LI-AN1 MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: The IT Help Desk Specialist will provide Level 1 and 2 hardware and software support for the organization. duties to include answering, logging, and tracking helpdesk calls, documenting tickets, and escalating issues appropriately, diagnosis and repair of hardware and software problems for desktops/laptops and network devices, as well as support for wireless and desktop telecommunications equipment. Requirements: Operational Provide timely and effective support to users' inquiries and technical issues through various communication channels (e.g., phone, email, ticketing system) Troubleshoot and resolve technical problems: Diagnose and resolve hardware, software, and network-related issues. Accurately log and document all helpdesk interactions, including issue details, troubleshooting steps taken, and resolutions provided. Identify and escalate issues that require additional expertise or resources to the appropriate technical teams or higher-level support personnel, ensuring timely resolution and customer satisfaction. Contribute to the development and maintenance of a comprehensive knowledge base by documenting common issues, resolutions, and best practices for future reference and self-service support. Configure and deploy wireless and desktop phone equipment. Also, handle the configuration and maintenance of voice mailbox systems and telecom-related reporting. Assist in ongoing system audits to evaluate the utility and efficiency of the system's resources and communication components, and their effectiveness in meeting business goals and strategies. Perform other duties and tasks assigned. Background & Qualifications Formal Education & Certification Associate's degree in computer science preferred or related field and 3-4 years related training and/or experience. Knowledge of network wiring and cabling standards, use of network switches and hubs. Knowledge of relational databases. A+, MCP or MCSE Certification preferred. Microsoft Business Solutions Dynamics GP experience preferred. Telephony experience a plus Knowledge & Experience Exceptional knowledge of computer hardware, including [desktops, laptops, servers, mobile devices, network appliances, phones, and tablets] Deep-seated experience with desktop and server operating systems, including [Windows 10/11, Windows Server 2016/2019, Mac OS] Extensive application support experience with [MS Active Directory, MS Office 365, Group Policies, SentinelOne, AuthPoint] and knowledge of programming languages, including [scripting PowerShell, or command line] Working knowledge of a range of diagnostic utilities, including [ConnectWise, Dell Diagnostics, Performance Monitor, Windows Event Viewer, Disk Utilities, Imaging Tools] Demonstrated progressive experience in the management of a technical support team. Proven track record of developing and providing Service Level Agreements and Help Desk deliverables. Personal Attributes Must demonstrate passion and enthusiasm for computers and people; motivate and empower others to achieve Company goals. Outstanding Customer Service and communication skills, with a team-oriented philosophy. Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines. Exhibit strong problem-solving skills, taking ownership of assigned tasks and demonstrating resourcefulness in finding resolutions. Ability to understand issues and make systematic and rational judgments based on relevant information. Demonstrate the ability to think critically and creatively to find innovative solutions. Proactively research and explore alternative approaches to resolve complex technical issues. Self-motivated, and able to work effectively with minimal supervision. Should enjoy a fast-paced, deadline, and goal driven environment. Experience in supporting a diverse range of users with a variety of technical skills. Capable of lifting/carrying 50 lbs. and occasionally up to 75 lbs.; moderate physical activity.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Solutions Resource is an IT service provider based in Bellevue, WA. The staffing branch of the company sources IT professionals and connects them with Contract or Full-time opportunities at Organizations (Corporation/Gov Agency) in the state of WA. Job Description We are now seeking candidates in one or more of the following fields: Java Developer JavaScript Developer Business/BI Analyst SDET / Tester Technical Project Manager Full-Stack Web Developer UI/UX Designer Visual Designer C# Developer .NET Developer Please submit your resume and we will keep you posted if we have any available position that matches your background and interest. Qualifications Currently in the state of WA Have working experiences in the field of interest Please make sure you list all the technical skills/languages that you are familiar with Contact information must be found on the resume Additional Information Contract/Full-time

The Helpdesk Temp assists in supporting computer applications, provides professional client service, and helps maintain a friendly environment that is conducive to advancing education. They assist in resolving technical problems relating to workstations and the use of networked systems. Typical work includes assisting users with log-on errors, printer malfunctions, setup of computers and peripherals, and escalation of more complex problems. Working with other Support Desk staff they support our staff and faculty, and support the ongoing mission and strategic plan of the client. Responsibilities: This position is supervised by the Service Desk Lead, who reports to the Assistant Director of Learning and Information Technologies. Work assignments are directed by the Service Desk Lead to meet the needs of the Service Desk Team. Work with the Service Desk Lead and Service Desk Specialists in providing high quality customer service. Interact with faculty, staff, and students on the phone, by email, and in person to provide information and resolve technical problems. Assist faculty's use of classroom instructional technologies. Create, manage and resolve technical issues in a Helpdesk Ticket Tracking System. Learn, deploy, and operate software common to Microsoft Windows and Macintosh operating systems. Provide technical assistance and training to Faculty, Staff, and Students one on one. Following documented procedures and instructions from Support Specialists, configure, deploy, and support cell phones, tablets, laptops, and other mobile devices. REQUIREMENTS: One year of experience involving the use of computerized information systems or equivalent education/experience. Working knowledge of Modern Windows and Macintosh operating systems and common desktop applications such as Word, Excel, Outlook, and PowerPoint. Ability to work responsibly with or without direct supervision to accomplish assigned tasks. Can work with a wide range of individuals and personalities. Good professional written and oral communications skills. Willing to learn new software packages and technologies. DESIRED: Technical support experience in the Higher Education or Medical industry. Skills Requested: Other Details: Schedule- 50%. Monday- 8am-5pm | Tuesday- 8am-5pm | Wednesday- 8am-5pm | Thursday- 8am-5pm | Friday- 8am-5pm | Location- Seattle Campus Estimated Duration of Assignment- 01/29/18 - 04/30/18 Pay: $19 per hour