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  • Sustainment Services Analyst

    Raytheon 4.6company rating

    Help desk analyst job in Lowell, MA

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required after day 1 At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. We are seeking a Sustainment Service Analyst to join our Life Cycle Engineering team. Life Cycle Engineering (LCE) is responsible for ensuring our products are Safe, Reliable, Maintainable and delivered on time. Life Cycle Engineering consists of multiple disciplines that support engineering, our program offices and our customers. Our Life Cycle Engineering disciplines participate in the total life cycle of our products from conception to deactivation. Our focus area is product support, including the following disciplines: Reliability System Safety and Supportability. As Sustainment Services Analyst, you'll be working with a cross-functional team supporting PATRIOT repair contracts for both ground and missile systems to ensure repairs are tracked, completed, and returned to the customer in accordance with the contract limitations. In this role you'll execute in a highly dynamic environment as each repair needs to be individually tracked. What You Will Do: Coordinate and collaborate with the repair performers, other project leads, program managers and cross functional areas including operations, supply chain, and finance to ensure the most current data is available for reporting to the customer. Tracking assets as they proceed through the repair process. Preparing correspondence/reports for internal and external collaboration and approval. Evaluating expenditures and schedules for repairs. Providing data for monthly contract deliverables, participating in program reviews, and other customer meetings. Qualifications You Must Have: Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience, or An Advanced Degree in a related field. Experience with logistics support, repair and return processes, and manufacturing. Preferred Qualifications: Detail orientated and demonstrated ability to effectively work in a team environment Self-initiative, strong written and oral communication skills Knowledge, understanding and application of logistics principles Patriot System product knowledge and or experience Experience in program planning, budgeting, and track to cost and schedule Proficiency with Microsoft Office products What We Offer: Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Relocation assistance is available Learn More & Apply Now! This role is posted as ONSITE and is based in Andover, MA or El Paso TX Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $63k-82k yearly est. 1d ago
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  • Senior Help Desk Analyst

    Vanderweil Engineers 4.4company rating

    Help desk analyst job in Boston, MA

    Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors-including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.S., our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project. We offer mentorship, growth and stability in an ever-changing volatile environment. Join us to do the best work of your career as a Senior Helpdesk Analyst at our Boston, MA headquarters (Seaport District - four minutes from South Station, Hybrid schedule). What You will Achieve Delivering best in class support to Vanderweil internal clients. Work with new technology and latitude to take ownership of business technology initiatives. Use your versatility and problem-solving skills to deliver solutions while solving challenges. Learn from a long tenured team of technology professionals. Responsibilities: Endpoint & Identity Management Microsoft Intune / Endpoint Manager (Laptop imaging and deployment etc) MS Teams Phone support User and device lifecycle management: Troubleshoot device compliance, update failures, and encryption issues User moves/ adds/ changes Troubleshooting Basic & Advanced Technical Support - Serve as Tier 2 / Tier 3 escalation point for complex incidents including supporting other offices and wfh colleagues Troubleshoot advanced issues across: Windows 11 OS Platform Microsoft 365 (Exchange Online, Teams, OneDrive) Active Directory / Entra ID (Azure AD) VPN, MFA, SSO Application installs Work with infrastructure & cybersecurity teams to solve complex issues Open and manage support tickets with vendor support Conference Room Audio Visual Setup and Support Setup and support Conference Room AV devices (mostly Logitech RallyBar) Security & Compliance Support Support MFA enrollment and recovery Assist with investigation of/ response to suspicious activity Follow secure handling and escalation procedures Knowledge, Process & Automation Create and maintain: Knowledge base articles Standard operating procedures (SOPs) Recommend improvements to tools and workflows Requirements: 5+ years in Helpdesk with increasing responsibility Strong communication and interpersonal skills Network fundamentals - DNS, DHCP, TCP/IP, VPN Endpoint Management - Intune, GPO, Windows Update Autodesk Engineering is a plus Ability to lift at least 35lbs Some infrequent travel to other Vanderweil offices Flexible & Hybrid Work Culture At Vanderweil Engineers, we believe our best work is done when flexibility is offered. We know that work/life balance is crucial to our employees, our flexible and hybrid work style allows team members to have the freedom to be innovative, and drive results their way. To learn more about our work culture, please visit us at ******************* Our wellness programs are above and beyond, as our team members physical and behavioral health are a priority. The compensation range is $75,000 - $85,000 commensurate with years of experience, professional licensure and education.
    $75k-85k yearly 4d ago
  • Applied Tech Market Executive - Innovation Economy Banking MD

    Jpmorgan Chase & Co 4.8company rating

    Help desk analyst job in Boston, MA

    A leading financial institution is seeking a Market Executive in Boston to lead the Applied Technology team. The role involves building relationships with innovative companies in sectors like robotics and quantum computing. Responsibilities include business development and supporting founders in their growth while managing a smaller portfolio. Ideal candidates should possess over 12 years of account relationship management experience, strong communication skills, and licenses related to securities. The company offers a competitive rewards package and values diversity and inclusion. #J-18808-Ljbffr
    $69k-114k yearly est. 3d ago
  • Fleet Services Analyst

    Cumberland Farms 4.7company rating

    Help desk analyst job in Westborough, MA

    Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. What We Offer: Competitive wages Work today, get paid tomorrow through our earned wage access program* Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more! Position Summary: Responsible for tracking slow-moving, excess, or obsolete inventory. Scheduling and oversite of inventory counts and discrepancies. File, monitor and analyze warranty claims to ensure we are maximizing warranty return dollars. Responsible for the reconciliation and expedition of all invoices associated with the fleet maintenance and distribution network. Responsibilities: 1. Coordinate weekly cycle counts and track discrepancies in TMW/TMT software. 2. Coordinates/schedules complete physical inventory count annually. 3. Generate reports to track inventory levels, aged inventory, adjustments, and min/max control. 4. Company administrator for the TMW/TMT management system. Maintain accurate records in inventory and shop management systems. 5. Responsible for the reconciliation, coding and submitting of all invoices associated with the fleet maintenance and distribution network through AP software Stampli. 6. Responsible for payroll approval and time off scheduling for all fleet maintenance employees 7. File warranty claims with OEMs and third-party vendors 8. Track open warranty cases and follow up for timely resolution. 9. Maintain documentation and records for all warranty-related activities. 10. Collaborate with technicians to gather necessary information for accurate claim submission. 11. Monitor and analyze warranty trends to identify repeated issues or failures. 12. Coordinate warranty parts return and manage reimbursement processes. Working Relationships: Fleet Maintenance Manager, shop foreman, shop technicians, outside vendors as it relates to billing, fleet administration department, and all supply chain partners Requirements Minimum Education: High School Diploma or GED equivalent Minimum Experience: 3 years fleet maintenance and distribution experience Preferred Experience: 5 years' fleet maintenance and distribution experience Soft Skills/Competencies: Strong organizational and communication skills, both written and verbal. Proficient in Microsoft Office 2010 word and excel Other Requirements: Travel: Periodic travel to satellite shops - clean driving record required Hours & Conditions: Typically, Monday - Friday, 8+ hour days in office setting, 5 days in Westborough - subject to change Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs. $21.73-$28.97 Wage $21.73-$28.97 Additional Info At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement. Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
    $54k-87k yearly est. 5d ago
  • Manufacturing Technical Operations Specialist

    JMD Technologies Inc.

    Help desk analyst job in Boston, MA

    Title: Senior Manufacturing Technical Operations Specialist Employment Type: Contract (12 months + possible extension or conversion) Status: Accepting Candidates (Multiple Openings) About the Role: We are hiring Senior Manufacturing Technical Operations professionals to support real-time manufacturing operations at a large, commercial biopharmaceutical facility. This is a highly hands-on, floor-based role focused on issue triage, investigations, and cross-functional collaboration in a fast-paced GMP manufacturing environment. Key Responsibilities: Triage manufacturing issues in real time on the manufacturing floor Lead and author investigations for quality events across cell manufacturing, QC, material operations, and facilities Apply structured root cause analysis tools to identify issues and drive resolution Collaborate with subject matter experts to determine immediate actions, containment strategies, and impact assessments Partner with cross-functional teams to identify root cause and propose corrective and preventive actions (CAPAs) Support strong quality documentation practices in a GMP-regulated environment Qualifications: 6+ years of progressive experience in pharmaceutical development or manufacturing 4+ years of hands-on analytical investigations and Quality Control experience Strong background in analytical investigations and quality documentation Experience supporting QC / analytical operations in GMP manufacturing Exposure to facility or calibration investigations is a plus (not required) Strong scientific mindset with the ability to interpret data, apply root cause analysis, and think systematically Compensation (MA Pay Transparency): Estimated hourly range: $50-$58/hr (W-2) Final rate within this range will be based on experience, skill set, shift alignment, and interview results
    $50-58 hourly 2d ago
  • Technical Operations Specialist

    Insight Global

    Help desk analyst job in Boston, MA

    Insight Global is seeking multiple Senior Specialists for various shifts to join our clients Manufacturing Technical Operations (MTO) team in Boston. This role involves complete ownership of quality records, including Deviations, CAPAs, Change Controls, Risk Assessments, and Analytical and Quality Control Investigations supporting cell manufacturing. Key Responsibilities: -Triage manufacturing issues in real-time on the manufacturing floor. -Lead and write investigations for quality events using root cause analysis tools. -Collaborate with SMEs to determine immediate actions, containment, and document impact assessments. -Propose corrective and preventive actions based on root cause analysis. -Manage CMC CAPAs and change controls from initiation to closure. -Own deviations, CAPA, Effectiveness Check (EC), and Risk Assessment records in eQMS. -Ensure all timelines and due dates are met. Promote compliance best practices within MTO and QA teams. -Support MTO intake and prioritization, distributing and acting on metrics. -Implement MTO best practices and ensure exceptional collaboration and communication. -Maintain schedule flexibility to support cell manufacturing clinical hours. -Perform other duties and projects as assigned. -This is an on-site position based in Boston. If you are passionate about quality and compliance in cell manufacturing, we encourage you to apply. Shifts 1st shift: Monday-Friday - 8:00am-5:00pm 2nd shift: Sunday - Thursday - 3:00pm-11:30pm Required Skills & Experience •6+ years progressive experience in pharmaceutical development and manufacturing. •BS in engineering, science or related discipline. •Excellent planning and organizational skills, with the ability to balance production, development and continuous improvement needs. •Experienced with technical writing and performing event investigations in a GMP-compliant environment. •Experience gowning manufacturing floor in Grade B environments. Compensation: $45/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
    $45 hourly 1d ago
  • Materials Planning & Systems Specialist

    Klein Marine Systems, Inc. 3.9company rating

    Help desk analyst job in Newburyport, MA

    Who we are Klein Marine Systems is the world's leading side scan sonar manufacturer, and we are immensely proud of where we are and how we got here. We are currently undergoing a remarkable period of transformation, making now an incredibly exciting time to join our team. We are searching for dynamic, technically skilled individuals who are passionate about their work to join us in Newburyport, MA. In return, you will have the opportunity to be part of the world's leading side scan sonar enterprise: contributing to significant advancements in our technologies and operations. Unleash your potential with a rewarding career If you possess a visionary mindset, a knack for solving complex challenges, and a burning desire to make a genuine impact on the world, explore our job opportunities. Seize the opportunity to unleash your courage and contribute to a more connected, smarter, and brighter future. We are seeking a highly motivated Materials Planning & Systems Specialist to support and improve the company's Material Requirements Planning (MRP), production floor scheduling, and product data management processes. This role will also coordinate the implementation of a new Product Lifecycle Management (PLM) system, ensuring accurate data flow between Engineering, Supply Chain, and Manufacturing systems. The ideal candidate is detail-oriented, highly organized, and experienced with manufacturing planning systems. This role will help bridge operations and engineering to ensure materials, schedules, and data are aligned for efficient production. The Materials Planning & Systems Specialist position will be located in our Newburyport, MA location and will report to our Director of Operations. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Key Responsibilities: Material Planning & MRP Execution Execute and monitor MRP runs in Microsoft Business Central, ensuring accurate material availability and production planning. Analyze MRP outputs to identify shortages, expedite needs, and recommend planning parameter adjustments. Maintain accurate BOMs, routings, and item data to ensure effective material planning. Work cross-functionally with Procurement, Engineering, and Production to resolve material and scheduling conflicts. Track and report on key metrics such as material shortages, schedule adherence, and inventory accuracy. Production Planning Assist in developing and maintaining production schedules that align materials and capacity. Support manufacturing leads in load balancing and prioritizing work orders. Improve data accuracy for work order reporting and WIP tracking. Help identify and address bottlenecks or inefficiencies in the scheduling process. PLM Implementation & Systems Integration Serve as the primary coordinator for the new PLM system implementation, replacing Omnify. Work with Engineering and IT to define workflows for change management, revision control, and document release. Support data migration of part records, BOMs, and associated documents. Ensure synchronization between PLM and Microsoft Business Central to maintain consistency across systems. Train and support users on new PLM tools and processes after deployment. Continuous Improvement Identify and implement process improvements for MRP accuracy, data integrity, and planning efficiency. Support initiatives to improve communication between Engineering and Operations through better system integration. Document and maintain standard operating procedures related to planning and change control. Qualifications and Essential Skills: Bachelor's degree in Supply Chain Management, Industrial Engineering, Operations, or related field (or equivalent experience). 3+ years of experience in materials planning, MRP execution, or production control in a manufacturing environment. Hands-on experience with ERP systems (Microsoft Business Central preferred). Familiarity with PLM tools (Omnify or similar) and basic understanding of change management processes. Strong analytical skills and attention to detail. Excellent communication and organizational abilities; comfortable working across departments. Preferred Qualifications Experience in electro-mechanical product manufacturing. Experience participating in or supporting a system implementation project (PLM, ERP, or MES). Familiarity with ISO 9001 or AS9100 environments. Lean or Six Sigma certification a plus. Klein Marine Systems offers a generous compensation package; benefits begin on date of hire. Comprehensive Health, Dental and Vision Plans Elective deductions for Flexible Spending Accounts Company Paid Life Insurance, Short and Long-Term Disability Supplemental Life Insurance Supplemental Critical Illness and Accident coverage 401(k) Retirement Savings Plan with employer contribution; Roth IRA option Employee referral program 14 Paid Holidays Flexible work arrangements Generous Flex Paid Time Off account Are you ready to join our exceptional team? We are constantly seeking top talent in the fields of Engineering, Sales, Manufacturing Operations, Finance and Accounting, Technology, R&D, Marketing, and Field Operations. At Klein, we take pride in creating a supportive, fair, and inclusive working environment that empowers you to thrive and advance in your career. Rest assured that all qualified applicants will be considered for employment without any discrimination based on race, religion, sex, national origin, age, disability, genetic information, veteran status, or any other factors prohibited by law.
    $86k-127k yearly est. 4d ago
  • IT Tech Support- Only W2 and Locals Only

    SGS Technologie 3.5company rating

    Help desk analyst job in Andover, MA

    US Citizens and Green card holders would be considered only on W2. We are looking for a Deskside Support Technician to provide hands-on technical support for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment. Key Responsibilities Provide onsite deskside support to end users for desktops, laptops, and peripherals Diagnose and resolve hardware and software issues on Windows systems Install, configure, and troubleshoot printers (local & network printers) Perform system setups, imaging, OS installations, and upgrades Troubleshoot issues related to MS Office, Outlook, email, and common business applications Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.) Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access) Log, track, and resolve incidents using a ticketing system Escalate unresolved issues to appropriate teams when required Maintain IT asset inventory and documentation Ensure adherence to IT policies and security standards Required Skills & Qualifications Strong experience in desktop & laptop troubleshooting (Windows 10/11) Hands-on experience with printer setup, configuration, and troubleshooting Good understanding of hardware components and peripherals Experience with Active Directory (password resets, user unlocks, basic group management) Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.) Basic understanding of networking concepts (IP, DNS, DHCP) Excellent customer service and communication skills Ability to work independently in an onsite environment Preferred Qualifications IT certifications (CompTIA A+, Network+, or similar) Experience supporting corporate or enterprise environments Exposure to SCCM, Intune, or endpoint management tools Soft Skills Strong problem-solving abilities Patience and professionalism while supporting end users Ability to manage multiple tasks and prioritize effectively
    $51k-67k yearly est. 2d ago
  • IT Access & Provisioning Analyst II

    Commonwealth of Massachusetts 4.7company rating

    Help desk analyst job in Chelsea, MA

    A state governmental agency in Chelsea, Massachusetts is seeking an Accounts Management Analyst II to manage employee provisioning and deprovisioning, ensure timely completion of requests, and support end-users with IT issues. The ideal candidate should have extensive experience in technical support, strong knowledge in Windows, Azure, and service management tools like ServiceNow, along with excellent problem-solving and communication skills. This full-time role offers a salary range between $77,290 and $116,401 annually. #J-18808-Ljbffr
    $77.3k-116k yearly 4d ago
  • Fleet Management Support Specialist

    Crown Equipment Corporation 4.8company rating

    Help desk analyst job in Boston, MA

    : Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Responsibilities Responsible for driving end-user adoption of Crown InfoLink products. Helps customer develop and implement best practices and standard operating procedures. Prepare internal and external customers for a successful implementation by planning, training and managing support service processes. Develop and support the retail network to provide web-user and operator trainer training. Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes. Analyze Crown InfoLink data and make recommendations on action steps. Participate in sales calls and demos to the extent that it relates to the after-sale support. Quote, sell, and provide Crown InfoLink support services. Minimum Qualifications 2-4 years related experience Associate degree (Business) Must have valid driving privileges Extensive travel & overnight stays (over 20%) Preferred Qualifications Lead and effectively garner customer support to achieve customer objectives. Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities
    $46k-59k yearly est. 5d ago
  • Production Support Specialist - 26-00177

    Cyberthink Inc. 4.2company rating

    Help desk analyst job in Framingham, MA

    As a Production Support Specialist, you will play a key role in supporting Store equipment platform of over 15,000 machines. This assignment will provide the opportunity to dig into detail and use analytical skills to manage supplies and vendors! You will play a supporting role in vendor management and general database support while working with a group of highly skilled professionals in a result focused environment. Key Responsibilities: Monitor reporting detailing equipment that requires service that is outside of service level agreements: Communicate expectations and track results Escalate concerns as needed Log data into tracking sheets Process and track invoices: Enter and calculate status of spend Ensure invoices are received and processed timely Create weekly Supply reports: Download data and create spreadsheet communication to major providers Track status of communications Monitor supply levels Communication/Interactions: Excellent verbal and written communication skills Highly collaborative team player with can-do attitude Results-oriented, analytical thinker, intellectually curious Required Skills, Experiences, Education and Competencies: Bachelor's degree Aggressive and proactive attitude to solve problems and win at all levels MS Office, PowerPoint, Advanced Microsoft Excel skills Detail-oriented, organized Project management Self-motivated Data science, inventory management The hourly range for roles of this nature are $18.00 to $25.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyber Think is an Equal Opportunity Employer.
    $18-25 hourly 2d ago
  • Support Specialist

    Business Needs Inc.

    Help desk analyst job in Framingham, MA

    Key Responsibilities: Monitor reporting detailing equipment that requires service that is outside of service level agreements: • Communicate expectations and track results • Escalate concerns as needed • Log data into tracking sheets Process and track invoices: • Enter and calculate status of spend • Ensure invoices are received and processed timely Create weekly Supply reports • Download data and create spreadsheet communication to major providers • Track status of communications • Monitor supply levels Communication/Interactions: • Excellent verbal and written communication skills • Highly collaborative team player with can-do attitude • Results-oriented, analytical thinker, intellectually curious Essential skills and experience: • Knowledge of Excel a must • Detail-oriented, organized • Project management • Self-motivated • Data science, inventory management • Knowledge of MS Office, PowerPoint a plus Education: • Bachelor's degree • Aggressive and proactive attitude to solve problems and win at all levels • Intermediate to Advanced Microsoft Excel skills
    $34k-58k yearly est. 2d ago
  • Operations Support Associate

    Primark 2.6company rating

    Help desk analyst job in Boston, MA

    Operations Support Shift: 9AM-2PM Because your opportunities are endless Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you create a safe customer and colleague in-store environment and support operational excellence for an amazing shopping experience. If you are ready to do retail our way, apply now to be an in-store Operations Support colleague! What will I be doing? As the in-store Operations Support colleague, you will support the Store Manager and the Environmental Health & Safety (EHS) Lead with store operational and EHS task. In this role, you will act as the in-store main point of contact to help maintain a safe working environment and ensure a positive shopping experience for our customers. From supporting POS ticketing and maintaining stock file accuracy to promoting EHS compliance with training, this role is instrumental in support both safety and operational excellence in-store. Here is how it looks in action: • Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence • Support the customer experience by printing POS tickets and assist with updating price adjustments • Support with EHS activities in accordance to local guidelines, including training new hiring and training refresher courses • Raise maintenance repair orders, liaising with contractors, and supporting store management teams required contractor paperwork • Assist with reporting and resolving technology repairs in a timely manner • Input updates to systems and maintain stock file accuracy and manage lost property process • Order PPE, store stationary orders, shop floor hardware goods, and ensure First Aid kits are stocked • Support with routine self-audits and update the Store Manager/ EHS & Operations In-Store Lead on daily/weekly activities and deadlines Who you are: You have a passion for store operations and enjoy providing a great colleague and customer experience! You also bring the following skills and experience: • Strong organizations, administration, and data entry skills. • Great people skills with the ability to build and maintain credible working relationships with colleagues. • Ability to effectively communicate, guide, and support colleagues • Planning and organising skills with strong attention to detail. • Administrative, data entry, and computer skills. • Positive, proactive, and self-motivated Excited? Good. Because it's energising to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. We encourage all our people to grow, learn, and develop. Apply today to join us! Our fashion isn't one-size-fits-all and neither is our culture. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. The pay range for this role is: $18.70 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors. Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
    $18.7 hourly 1d ago
  • Transportation Support Specialist

    Recovery Centers of America 4.1company rating

    Help desk analyst job in Westminster, MA

    Position Overview: The Transportation Support Specialist provides transportation to patients to and from treatment, and to destinations such as medical appointments, urgent care visits, and other locations as directed by the Administrative Manager in a safe and timely manner, adhering to strict time schedules. The Transportation Support Specialist may also assist in patient care activities to include assisting patients with daily schedules, monitoring patient safety/rounding, leading patients in educational and recreational activities, and accompanying patients to and from examinations and treatments. Specific Responsibilities: Transports patients and/or staff Performs and documents daily vehicle inspections to ensure safety Performs all aspects of patient belongings processing for new admissions and resulting from visitation, including search, debugging and deliver Monitors patient activities, provides security checks, completes documentation to include but not limited to, rounds sheet, Incident reports, records patient behavior Manage high-risk or re-engagement incidents Communicates with program leadership/administrator on-call any identified needs regarding safety, vehicle and/or transportation issues Communicates with inter-disciplinary departments regarding new admissions, discharges, and transfers Performs other assigned duties when patient transportation needs are low This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Education and Experience: Valid state driver's license Acceptable MVR High school diploma or equivalent Prior experience as a driver/transportation support specialist preferred 6 months experience in health and human service-related field preferred Maintains CPR certification Ability to work in fast-paced environment Excellent organizational skills and the ability to prioritize workload Proficiency with all technology hardware, systems and tools required to perform duties; training will be provided as needed. Competencies: Customer Service: Demonstrates concern for meeting internal and external customers' needs in a supervisor that provides satisfaction for the customer within the resources that can be made available. Impact and Influence: Works effectively with and through others including those whom there is no formal authority over. Time Management: Uses his or her time effectively and efficiently; concentrates his/her efforts on the most important priorities; adeptly handles several tasks at once. Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time seated in a motorized vehicle and on their feet, actively working with patients. Noise level is moderate. Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected
    $36k-42k yearly est. 5d ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Help desk analyst job in Worcester, MA

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $47k-81k yearly est. 8d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Worcester, MA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $34k-45k yearly est. 20d ago
  • Sustainment Services Analyst

    Raytheon 4.6company rating

    Help desk analyst job in Pelham, NH

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required after day 1 At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. We are seeking a Sustainment Service Analyst to join our Life Cycle Engineering team. Life Cycle Engineering (LCE) is responsible for ensuring our products are Safe, Reliable, Maintainable and delivered on time. Life Cycle Engineering consists of multiple disciplines that support engineering, our program offices and our customers. Our Life Cycle Engineering disciplines participate in the total life cycle of our products from conception to deactivation. Our focus area is product support, including the following disciplines: Reliability System Safety and Supportability. As Sustainment Services Analyst, you'll be working with a cross-functional team supporting PATRIOT repair contracts for both ground and missile systems to ensure repairs are tracked, completed, and returned to the customer in accordance with the contract limitations. In this role you'll execute in a highly dynamic environment as each repair needs to be individually tracked. What You Will Do: Coordinate and collaborate with the repair performers, other project leads, program managers and cross functional areas including operations, supply chain, and finance to ensure the most current data is available for reporting to the customer. Tracking assets as they proceed through the repair process. Preparing correspondence/reports for internal and external collaboration and approval. Evaluating expenditures and schedules for repairs. Providing data for monthly contract deliverables, participating in program reviews, and other customer meetings. Qualifications You Must Have: Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience, or An Advanced Degree in a related field. Experience with logistics support, repair and return processes, and manufacturing. Preferred Qualifications: Detail orientated and demonstrated ability to effectively work in a team environment Self-initiative, strong written and oral communication skills Knowledge, understanding and application of logistics principles Patriot System product knowledge and or experience Experience in program planning, budgeting, and track to cost and schedule Proficiency with Microsoft Office products What We Offer: Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Relocation assistance is available Learn More & Apply Now! This role is posted as ONSITE and is based in Andover, MA or El Paso TX Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $52k-68k yearly est. 1d ago
  • IT Analyst - Manufacturing Systems

    Insight Global

    Help desk analyst job in Woburn, MA

    Key Responsibilities Support business operations and development initiatives for the analysis, design & implementation of manufacturing IT solutions (MES, LIMS, SCADA, IoT, Data Historian) Functionally oriented Identify technical issues and communicate effectively across teams Required Experience: 6+ years in Business Analysis roles Manufacturing background req MES experience is a plus Must be a US Citizen or US Permanent Resident Bachelor's degree in Computer Science, Information Technology, or a related field required
    $76k-104k yearly est. 4d ago
  • Operations Support Associate

    Primark 2.6company rating

    Help desk analyst job in Burlington, MA

    Operations Support Because your opportunities are endless Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you create a safe customer and colleague in-store environment and support operational excellence for an amazing shopping experience. If you are ready to do retail our way, apply now to be an in-store Operations Support colleague! What will I be doing? As the in-store Operations Support colleague, you will support the Store Manager and the Environmental Health & Safety (EHS) Lead with store operational and EHS task. In this role, you will act as the in-store main point of contact to help maintain a safe working environment and ensure a positive shopping experience for our customers. From supporting POS ticketing and maintaining stock file accuracy to promoting EHS compliance with training, this role is instrumental in support both safety and operational excellence in-store. Here is how it looks in action: • Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence • Support the customer experience by printing POS tickets and assist with updating price adjustments • Support with EHS activities in accordance to local guidelines, including training new hiring and training refresher courses • Raise maintenance repair orders, liaising with contractors, and supporting store management teams required contractor paperwork • Assist with reporting and resolving technology repairs in a timely manner • Input updates to systems and maintain stock file accuracy and manage lost property process • Order PPE, store stationary orders, shop floor hardware goods, and ensure First Aid kits are stocked • Support with routine self-audits and update the Store Manager/ EHS & Operations In-Store Lead on daily/weekly activities and deadlines Who you are: You have a passion for store operations and enjoy providing a great colleague and customer experience! You also bring the following skills and experience: • Strong organizations, administration, and data entry skills. • Great people skills with the ability to build and maintain credible working relationships with colleagues. • Ability to effectively communicate, guide, and support colleagues • Planning and organising skills with strong attention to detail. • Administrative, data entry, and computer skills. • Positive, proactive, and self-motivated Excited? Good. Because it's energising to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. We encourage all our people to grow, learn, and develop. Apply today to join us! Our fashion isn't one-size-fits-all and neither is our culture. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. The pay range for this role is: $18.70 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors. Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
    $18.7 hourly 1d ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Help desk analyst job in Manchester, NH

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $42k-71k yearly est. 8d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Revere, MA?

The average help desk analyst in Revere, MA earns between $29,000 and $78,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Revere, MA

$48,000

What are the biggest employers of Help Desk Analysts in Revere, MA?

The biggest employers of Help Desk Analysts in Revere, MA are:
  1. Brighton Marine
  2. Brighton Marine, Inc.
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