Help desk analyst jobs in Sandy Springs, GA

Helpdesk Support Analyst II (Senior) Contract to Hire - Atlanta, GA Are you a tech-savvy problem solver looking to take your IT career to the next level? Our client is seeking a highly skilled Helpdesk Support Analyst II (Senior) to join a dynamic IT team. This is not an entry-level role-we're looking for someone with advanced experience in enterprise or military IT environments, strong Active Directory skills, and a passion for automation, development, or Microsoft 365 (M365) administration. What You'll Do: Troubleshoot complex technical issues across hardware, software, and connectivity for end-users. Manage and maintain Active Directory, including group policies, OU structures, and advanced configurations. Administer and support M365 services, including Exchange, SharePoint, and Teams. Image and deploy PCs using industry-standard tools and practices; manage full lifecycle of hardware and software. Collaborate with internal teams to support software deployments and IT initiatives. Monitor and respond to helpdesk tickets promptly and efficiently. Participate in continuous improvement initiatives to enhance IT support functions. Document and maintain IT processes and procedures. What You'll Bring: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 3-5 years of experience in enterprise or military IT environments. Strong knowledge of Active Directory and M365 administration. Experience with automation and scripting (PowerShell, Python, etc.). Proficiency with Microsoft SCCM, Intune, VPNs, MDM, and ITSM tools. Excellent problem-solving skills and attention to detail. Strong written and verbal communication skills. Ability to work independently and collaboratively. Required: CompTIA A+ and Microsoft Certified: Azure Fundamentals. Preferred: Certifications in Azure administration, AI, or Development. Why This Role? This is your chance to work in a fast-paced, innovative IT environment where your skills will make a real impact. You'll be part of a team that values expertise, collaboration, and continuous growth.

If you're early in your MSP career and want a role that helps you grow then look no further! This is the kind of opportunity that can shape your long-term path. This growing Managed Services Provider has spent more than a decade scaling its model, retaining loyal clients, and consistently winning new business. They're known for hiring people with aptitude and ambition, laying out a clear career track, and exposing their engineers to as many new technologies, projects, and backend systems as they're ready to take on. If you value continuous learning, want to escape monotonous support work, and eventually see yourself stepping into leadership or management, this is a great fit. Role Overview: As a IT Helpdesk Support Specialist you will be taking support tickets on the service desk about 80% of the time but will also have the opportunity to work on projects and deployments with senior engineers. You'll get hands-on experience across modern MSP tools, client environments, and backend systems - not just ticket triage. Expect real mentorship, strong collaboration, and exposure to projects as part of your development. Tech You'll Work With: Microsoft 365 suite Windows Server & Azure AD Autotask + N-able (Ticketing & RMM) Acronis, MailProtector, encrypted email Firewalls, VLANs, wireless networking PCmover Professional Basic A/V and conference room setups Qualifications: Experience working for an MSP (at least 1 year required) Experience troubleshooting networks, working within the M365 suite, supporting Azure Entra ID, and working with Windows OS Strong end-user support skills & ability to interface with C-level executives A team-first mindset and strong communication skills Why This Environment Stands Out: Clear career tracks and growth plans Exposure to a wide range of technologies and project work A collaborative culture that prioritizes mentorship and learning A small, growing team where your contributions matter Company Salary & Benefits $50,000-$60,000 401(k) with match Medical, dental & vision Paid time off Retirement plan

Required Skills & Experience - HS diploma and five years of relevant IT experience OR an equivalent combination of education, training and experience. -Ability to work in fast-paced environment with minimal supervision. -Duties of the position may require extended periods of bending, stooping, twisting, reaching and lifting up to forty (40) pounds. -Must maintain an insurable driving record. - Proficient with Mac desktop support - Proficient with JAMF administration Job Description Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks. - Provides client-side network support and escalates to Tier 3 support as needed. - Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide. - Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks. - Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage. - Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests. - Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes. - Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives. - Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs. - Examines and inspects equipment to determine damages and to repair and replace equipment. - Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records. - Verifies software licensing agreements to comply with enterprise volume license requirements and limitations. - Supports enterprise-wide software packages to ensure user functionality. - Assigns rights as needed to run and deploy software, perform testing and ensure operability. - Uses systems management tool (i.e., SCCM/MECM, Jamf) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies. - Assigns permissions using active directories and group policies to ensure proper security levels. - Manages users and computers and ensures standardized group policies to map printers and network shares. - Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution. - Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely. - Ensures systems are encrypted as needed per university policy. - May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment. - Participates in weekly team meeting and any additional meetings and/or training as assigned - Performs IT-related responsibilities as required. Compensation: $__24__/hr to $__28___/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Description: IT Help Desk Support Support: Monday, Wednesday, Friday, 8am-5pm. 1hr lunch (3 total days, 8 total work hours each day). Contract Duration: 1 Year + extendable. The IT Help Desk Technician that supports executive leadership is often a specialized, high-touch service that provides discreet and rapid technical support for a company's top executives. These services may include a dedicated point of contact, proactive problem-solving and high focus on cybersecurity to protect sensitive executive data. Duties and Responsibilities: Provides Level 1 & 2 Help Desk (PC Assist) white glove support services to end users consisting of senior leadership groups (C-Suite, Executive, VIP). The position entails supporting their systems, mobile devices, applications. Logs and tracks all support requests in ServiceNow, ensuring accurate documentation and timely resolution. Troubleshoots and resolves hardware, software, network, and peripheral issues. Assists with account management, including password resets, user provisioning, and access control following IT security policies. Configures, deploys, and maintains laptops, desktops, printers, and peripheral equipment. Follows IT processes and procedures to ensure compliance with company security, privacy, and audit requirements. Contributes to IT documentation, FAQs, and knowledge base articles to improve end-user self-service and reduce repeat incidents. Set up and support conference and training rooms for presentations including AV systems (Polycom & Vibe), computer hardware, and computer software. Job Skills: Previous experience working as IT Help Desk Technician for executive leadership. Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Proactive and predictive support: Anticipates issues before they become problems, which is crucial for busy executives whose productivity can be significantly impacted by tech issues. Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent.

Our client, a premier Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in North Metro Atlanta! This role is onsite so local candidates are required. ***This is a 6 month initial contract with potential for long-term extension or conversion based on performance*** In this role, you will provide on-site end-user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. This will primarily entail providing Tier II level support! Responsibilities Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time Set up new devices, workstations, print stations, and assignments to default printers Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software Assist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnel Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processes Document LAN wiring diagrams including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification Required Skills & Experience 5+ years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN) A+ Certification is required Microsoft Certification (MCP, MCSE) or any desktop support certifications is a plus Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras Experience using SCCM to create collections and push software and experience supporting MS Teams Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux)

About the Company AVOMO is the autonomous vehicle arm of the Moove Cars group, specializing in the maintenance and operations of self-driving fleets. Our mission is to make urban mobility safer, more efficient, and sustainable. Backed by deep experience in fleet management, we deliver innovative solutions that drive the future of transportation. About the Role: We are seeking a B-Level Technician with the ability to perform a wide range of automotive repairs and diagnostics. The B-Level Technician is capable of working independently on most vehicle systems while continuing to develop advanced diagnostic skills. Responsibilities: Perform general repairs and preventative maintenance across vehicle systems. Diagnose and repair issues using universal scan tools. Support hybrid and electric vehicle service as directed. Provide accurate documentation of repairs and diagnostics. Collaborate with A-Level Technicians and Supervisors on complex issues. Maintain shop tools, equipment, and a safe work environment. Qualifications: 2-3 years of automotive experience or trade school equivalent. Strong understanding of 12-volt electrical systems and general repair processes. Familiarity with autonomous, electric, or hybrid vehicle technology preferred. Ability to use diagnostic equipment and software. Solid problem-solving and troubleshooting skills. Effective communication skills, both verbal and written. Valid driver's license and clean driving record. If you're looking to make an impact in a fast-paced, innovative environment, we encourage you to apply and be part of a team driving the future of transportation.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Direct-Hire Hybrid| Atlanta, GA Synergis' client, one the leading business product wholesales in the United States, has engaged Synergis in a search for an IT Application Support Analyst. You will be responsible for the resolution of second level service incidents for internally developed applications, application enhancements, and partnering with development to eliminate open bugs, etc. You will have extensive room for growth and be given exposure to various areas of the organization including development, QA, and EDI. IT Application Support Analyst | Key Responsibilities Responsible for analyzing, troubleshooting, and resolving second and third level service desk incidents Partner closely with the operations and application teams to resolve issues in a timely manner Support QA applications or the application changes while complying with SDLC procedures Create ad hoc queries for data analysis and troubleshooting Possessing the knowledge of how to troubleshoot application issues from the server perspective: using logs, administering or monitoring tools, server configurations, and additional techniques Troubleshooting application integrations and understanding the integration tools and data flow Sharing providing recommendations, changes, or enhancements on applications Creation and maintenance of documents related to operational duties, and troubleshooting for applications in a centralized origin IT Application Support Analyst | Requirements 3-4 years' experience in a corporate customer service environment Advanced technical support / call center support experience Computer literacy is highly critical Must know how to navigate MS Internet Explorer in addition to other web browsers; competency with MS Windows, Office, Project & Visio Competency to understand technical documents and apply technical information to solve problems Technical proficiency using TFS and ServiceNow Knowledge of SQL and reporting Basic XML knowledge IT Application Support Analyst | Nice to Have 4 year Bachelors degree in a technical discipline Familiarity with QA lifecycle and how to test Ability to read code from a support angle (.NET, Java, Python) Industry experience within logistics is a plus About Our Client Our client is headquartered in Atlanta, GA and is one of the largest wholesalers in the USA, distributing over 30,000 business products to a network of 7,000+ resellers. They provide a wide range of services including next-day delivery, logistics plus support, and a dynamic array of innovative marketing programs. The compensation range for this position is $55,000 to $65,000 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). *Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA) Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. For consideration, please forward your resume to ******************** If you require assistance or an accommodation in the application or employment process, please contact us at ********************. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at ww.synergishr.com.

Desktop Support Technician, Onsite Time is split between Duluth, GA office and the Atlanta, GA office (3 days in Atlanta, 2 days in Duluth) A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work JOB DUTIES AND RESPONSIBILITIES: Provide hardware and software support - In an efficient and professional manner assist user issues Customer Service - Assist users in a prompt and courteous manner Special Projects - Various tasks and other non-technical responsibilities will be required QUALIFICATIONS: Experience in a corporate helpdesk and/or desktop support environment is preferred Consider themselves as tech-savvy and willing to learn new ideas Must understand and communicate technical concepts and provide clear technical instructions in simple terms Excellent customer service skills to work effectively with clients Understanding of Windows 10 Operating System Understanding of Mac OS is a plus Ability to work well with other people in a team-oriented environment Ability to professionally handle conflicts Must be professional, self-motivated, resourceful, flexible and work with minimal supervision Must be able to follow through procedures and protocols as outlines by senior management We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00635

Duration: 9+ Months Contract Designation: Onsite (Multiple Locations) Berkley Heights, NJ; Columbus, OH; Frisco, TX; Hagerstown, MD; Marietta, GA; Omaha, NE Wilmington, DE; Denver, CO $60 - $65/hr on W2 A qualified candidate can expect a fast paced, challenging & rewarding role in delivering a variety of Network, Security, Cloud, Virtualization, SDN & Automation technologies. Individuals are commonly involved in early conceptual assessments through POC's. Candidates should expect to be an integral part of many transformative initiatives that will institute automated self-service solutions to efficiently deliver on internal & external customer demands. What you need to have Excellent communication skills (written/verbal) to properly articulate complicated Network/Security designs to Management and Business partners Meticulous documentation & task/time management skills Practical knowledge of Industry standard Network/Security best practices & solutions Excellent diagnostic skills in troubleshooting complex Networking technologies throughout all layers of the OSI model Experience with Multi-Tenant & Multi-Data-Center deployments Expert in tuning and diagnosing dynamic routing protocols and associated attributes for complex route manipulation Experience in designing/deploying/maintaining highly available Underlay & Overlay Networking & Security constructs (MPLS, eVPN, VxLAN) Experience with Software Defined Networking solutions (SDWAN, NFV, Cloud Provider Peering) Experience with Coding & related Automation technologies Experience in provisioning/protecting/maintaining Internet peering points, Public IP Management and DDOS services Experience in Automating Network and/or Security deployments & functions in a Multi-Tenant/Multi-Data-Center environment Experience in Coding/Scripting languages (Python, Ansible, Powershell, Netmiko, Netconf, Napalm, Jinja, Yaml, JSON, API's) Functional understanding of PCI/DSS controls, protections & best practices Experience in deploying/diagnosing the following protocols & functions: IP, TCP, UDP, DNS, DHCP, HTTP/S, VLANs, MPLS, IPSEC, DMVPN, BGP, OSPF, EIGRP, VRF, VxLAN, RPKI, eVPN, VRRP, MLAG, VPC, STP, Anycast, IPSEC, SSL, TLS What would be great for you to have Experience in deploying & maintaining large scale L2 & L3 Data Center Networks Experience with Cisco (IOS & NXOS) and Arista (EOS) Data Center equipment Layer1 & 2 Protocols (Spanning-Tree modes and modifications, Trunking, MLAG/VPC) DataCenter Fabric deployment types (FabricPath, VxLAN, EVPN) Interconnecting disperse DataCenter Fabric technologies (VxLAN, EVPN) Layer3 Routing Protocols and Network Routing techniques (BGP, OSPF) Deploying/Managing Complex BGP routing policies Experience with VMWare platforms and Networking (VMotion, HCX, FXRails, VxRails) Experience with Automation Toolsets, Scripting & Config Templating (GitLab, Python, Jinja, Netbox, Vendor API's) Contact: Rama - ********************* - ************

The Technical Support representative is responsible for assisting Hyundai Material Handling Dealers with technical issues relating to the Hyundai Forklifts via Hi Desk 2 (internal CRM), Telephone, and email. Responsibilities: Use the Hyundai Dealer Portal system to advise and assist the dealer network technicians with technical issues. This includes using Electrical and Hydraulic Schematics, Service Manuals, Engine Manuals, and experience to help troubleshoot issues in a timely manner. Maintain technical information on HMH products and provide dealers and HMH service with information as requested. Work with Product Support and Service departments in the investigation of product issues and resolution. Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy. Monitor failure trends and report information to R&D, Engineering, or Quality departments at HQ. Provide information regarding modification or changes required to Hyundai technical documentation including Service and Parts Manuals. Work with parts department on technical part questions. Assist with providing the correct part numbers to dealers when needed. Report part issues to R&D, Engineering or Quality departments at HQ. Develops and maintains database of FAQ related to technical product information. Assist dealer personnel in proper submission of warranty claims including providing Warranty Authorizations per Hyundai Material Handling Warranty Policy. Qualifications: Forklift Technical experience is required. Strong computer skills, Microsoft Office (Excel, Power Point and Word) Reporting and report development. Other duties: Other duties and functions appropriate to the position as assigned by the manager from time to time. Travel: Travel may be required at times to assist Dealer Technicians or Hyundai Regional Aftermarket Managers on site for troubleshooting of equipment or failure analysis. Work environment and other requirements: The work environment is a non-smoking office environment. Some heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees. Travel only on an “as needed” basis.

The IT Field Support Technician will provide on-site technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth functioning of IT systems. This role involves traveling to client locations or company sites to resolve technical problems promptly and professionally. Key Responsibilities: Install, configure, and maintain computer hardware, software, and peripherals. Diagnose and resolve technical issues related to desktops, laptops, printers, and network connectivity. Provide support for operating systems (Windows, mac OS, Linux) and common applications. Perform routine maintenance and system updates. Respond to service requests and incidents within defined SLAs. Document issues, resolutions, and maintain accurate service records. Assist in setting up new workstations and IT equipment for employees. Ensure compliance with IT security policies and procedures. Required Skills & Qualifications: Diploma/Degree in IT, Computer Science, or related field. 1-3 years of experience in IT support or field service. Strong knowledge of hardware troubleshooting and software installation. Familiarity with networking basics (LAN/WAN, TCP/IP). Excellent problem-solving and communication skills. Ability to work independently and manage time effectively. Willingness to travel to different locations as required. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As a member of IT, you will work closely with the teams of business liaisons, business analysts, and other IT staff as needed for requirements gathering, understanding business priorities, and executing given tasks. This role is pivotal in bridging the gap between business needs and technology solutions, ensuring sales and service processes are optimized and aligned with best practices, and supporting the company's Microsoft Dynamics 365 implementation journey. The individual must work effectively with others and have a team-first attitude. Primary Responsibilities: Collaborate with stakeholders across sales and service teams, procurement, operations, and IT to elicit, analyze, and document business requirements. Map current processes, identify gaps, and recommend improvements leveraging Dynamics 365 capabilities. Translate business requirements into functional specifications. Work closely with technical teams to design, configure, and test Dynamics 365 solutions that meet business objectives. Participate in the end-to-end implementation lifecycle of sales and service projects, including system configuration, data migration, user acceptance testing, and go-live activities. Develop user documentation and deliver training sessions to ensure smooth adoption of new processes and systems. Act as a liaison between business users and IT, facilitating clear communication and managing expectations throughout the project lifecycle. Monitor post-implementation performance, gather feedback, and propose enhancements to maximize the value of Dynamics 365 investments in the sales and service space. Experience with other Dynamics 365 and Azure-related platforms and products, such as Power BI and PowerApps. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you must be highly organized, have proven experience as a Functional Analyst or Business Analyst, and a strong understanding of finance practices and processes. You should be familiar with Dynamics 365 Finance, Supply Chain, and/or Customer Engagement modules, and hands-on involvement in implementation is heavily preferred. The ability to both take direction and work with minimal supervision is required for this position as well. Education/Experience: Bachelor's degree in Business Administration, Information Systems, or a related field Required Qualifications/Skills: Must be highly organized with the ability to set priorities and be a team player with a team-first attitude Proven experience as a Functional Analyst or Business Analyst in sales and service, customer-centric areas or ERP projects Strong understanding of sales and service practices and processes Familiarity or experience with Dynamics 365 Finance and/or Customer Engagement modules is preferred Hands-on involvement in full-cycle Microsoft Dynamics 365 implementation (particularly Customer Engagement, Customer Insights, Supply Chain, Finance, or related modules) is also preferred Familiarity with Microsoft Dynamics 365 platform Proficiency in process mapping, requirements documentation, and solution design Experience with data analysis and reporting tools is a plus Proven abilities to take initiative and be innovative Proactive in learning and highly self-motivated Demonstrates commitment to customer satisfaction and ability to work in a collaborative team environment Excellent organizational and project management abilities Exceptional interpersonal, verbal, and written communication skills along with strong analytical skills required Must be able to comprehend, speak and write the English language Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

Hi, Greetings from Teceze! FIELD IT SUPPORT ENGINEER - BACK FILL (Temporary Support for Primary Engineer) Job Title: Field IT Support Engineer - Back fill (Temporary) Duration: Temporary / Contract Location: Onsite (Duluth, Georgia) Job Summary The Field IT Support Engineer (Backfill) will provide temporary onsite technical support to ensure uninterrupted IT operations during the absence of the primary support engineer. This role involves troubleshooting hardware/software issues, handling user requests, and maintaining IT infrastructure. Basic knowledge of network devices including switches, routers, and wireless access points (preferably Cisco, Riverbed). Understanding of VLAN configurations, including assigning switch ports to specific VLANs. Ability to patch phone ports to network switches as required. Basic troubleshooting of Avaya VoIP phones, including simple configuration checks. Troubleshoot fiber link issues between switches; identify visible errors and clearly communicate findings to remote support teams. Ability to troubleshoot and replace network switch chassis blades when necessary. Key Responsibilities Provide onsite L1/L2 IT support for all users during primary engineer's absence. Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and mobile devices. Support M365, Outlook, Teams, OneDrive, and user account management. Handle Azure AD-related tasks: password resets, access issues, group assignments. Manage ticketing activities using ServiceNow (incident, service requests). Perform basic network checks (LAN/Wi-Fi, switches, IP configurations). Support audio-video (AV) systems, conference rooms, and meeting setups. Provide VIP support for senior leadership. Handle printer, scanner, and industrial scanner troubleshooting. Assist with system updates, installations, and replacement of faulty hardware. Ensure documentation and daily reporting of issues handled. Required Skills L1/L2 IT support experience (1-3 years preferred) Strong knowledge of Windows OS, M365, and basic networking Hands-on experience with ServiceNow or similar ticketing tools Hardware troubleshooting expertise (laptops, desktops, printers) Good communication and customer service skills Ability to work independently onsite Nice to Have Experience in AV support Knowledge of ITIL process Prior field support or desktop support experience Associate Industry Information Services Employment Type Temporary Job Functions Information Technology Skills Laptops Operating Systems

Pay Rate: $35.00 to $41.77/hr Possibility For Extension / Conversion - Possible What We Do/Project The Support Engineer will play a key role in remediation efforts for applications, infrastructure, and user accounts as the company undertakes separation activities requiring domain segregation. This role may involve assisting or leading these initiatives. The primary focus will be on users, applications, and infrastructure that support Post Production Engineering. Job Responsibilities / Typical Day in the Role The Support Engineer will work with post production engineering to stage and test the migration of user accounts into new Active Directory OU's. This will include validation of media applications and infrastructure access following UPN changes, OU and MFA restructuring. Following migration completion, the support engineer will provide hypercare support to > 1000 users requiring access to post production applications and infrastructure. •Coordinate and lead meetings with partnering engineering teams in post-production and identity management •Staging and testing of user account migrations •Active Directory Administration & Support •MFA Platform Administration & Support •Author Knowledge Base articles in company CRM(s) •User Access Request/Incident triage •Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Must Have Skills / Requirements 1) Proficient with Active Directory, MFA administration, and Windows administration a.3+ years of experience 2) Proficient with PowerShell Scripting a.3+ years of experience; Automating tasks to streamline workflows. 3) Proficiency managing incidents through company CRM a.3+ years of experience; ServiceNow, etc. Nice to Have Skills / Preferred Requirements 1) Experience with post-production applications/systems a plus (Avid Production Asset Management) 2) Experience supporting enterprise domain migrations/consolidations a plus 3) Experience with Active Directory and MFA admin within Entertainment Industry. Soft Skills: 1) Relies on experience and judgment to plan and accomplish tasks with little supervision 2) Strong verbal and written communication skills (Phone, Slack, Teams, Email, CRM) 3) Must maintain a flexible schedule to support a 24x7 production schedule Technology Requirements: 1) Proficient with Active Directory & MFA administration 2) Proficient with Windows administration 3) Competent in establishing & executing test plans with some supervision 4) Has experience providing direct support to customers in an enterprise environment 5) Has experience with incident and knowledge management in a CRM platform Location: Atlanta, GA Area or New York Area Remote role - may be needed on-site rarely.

We're looking for an experienced field tech to join our team. This L2 role handles escalations from help desk, spending some dedicated time onsite with clients, and working both independently and with the group. Typical Responsibilities: Troubleshooting Windows desktops/servers, Office 365, and network gear (firewalls, switches, Wi-Fi), mobile (iOS/Android), and peripherals. Deploying new systems, upgrades, and projects. Documenting your work and communicating clearly with clients. Who we're looking for: 2+ years in IT support. Strong Windows, networking, and troubleshooting skills. Comfortable in front of clients - reliable, professional, clear communicator. Certifications (Microsoft, CompTIA, etc.) and/or degree are a bonus, but not a requirement. Must have reliable transportation. What we offer: Competitive Pay. PTO, 401k matching, insurance benefits. Training and certification opportunity and support. A small, tight-knit team that backs each other up.

Join Our Impactful Team at Health Connect America! Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every levelof care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether thatbe within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. Come make a difference and grow with us! Our Brands Responsibilities: Scope of Services The Independent Contractor - Family Support Services will deliver targeted family support services aimed at enhancing family dynamics and promoting child well-being. Services may include, but are not limited to: Coordinating with community providers to facilitate comprehensive care and referrals for families Participating in collaborative case planning and case review meetings, when requested Delivering case management activities such as: Supervised visitation Parent aide support Behavioral Aide Transportation Crisis intervention Advocacy and linkage to services (including drug screening facilitation if applicable) Completing in-home visits to monitor progress and provide ongoing support for families involved with DFCS. Offering parenting education and modeling positive parenting strategies Coordinating with external professionals (e.g., schools, therapists, case managers) to ensure service alignment Maintaining documentation of services rendered, including case notes and service logs, in accordance with contractual requirements and applicable standards Providing transportation services related to the family service plan (e.g., visitation, appointments) as appropriate Qualifications: Bachelor's degree in a human services-related field (e.g., Social Work, Psychology, Counseling, Criminal Justice) or High School Diploma/GED with at least 5 years of verifiable experience in the field Strong understanding of family systems, trauma-informed care, and community resources Reliable transportation, valid driver's license, and proof of insurance Willingness to complete required background checks and contractor onboarding Deliverables Timely submission of service logs, progress updates, and reports Accurate documentation aligned with billing and reporting standards Services provided in accordance with contract terms, including hourly or task-based invoicing If you share our commitment to empowering families and delivering trauma-informed support, we invite you to explore a partnership opportunity with Health Connect America. Together, we can make a meaningful difference in the lives of those we serve. Engagement as an independent contractor with Health Connect America and its affiliated entities is contingent upon successful completion of all required background checks and contractor onboarding processes. Health Connect America and its affiliated entities provide equal opportunity in contracting and employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other status protected under federal, state, or local law.

• Open to Remote: Yes, but preferably wed like the location to be close to Alpharetta or Bozeman within reason. Job Discipline Description: Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly | Resolves technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives General Profile Expands analytical or technical skills in own work area Maintains appropriate licenses, training and/or certifications, as needed Applies experience and skills to complete assigned work within our area of expertise Works within standard operating procedures and/or analytical methods Works with a moderate degree of supervision Recommended Skills: • Functional Knowledge: Applies analytical and technical skills to perform a variety of activities. • Business Expertise: Has good understanding of how the team integrates with others. • Leadership: Has no supervisory responsibilities. • Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures Impact: Impacts the quality and quantity of own work.• Interpersonal Skills: Uses communication skills and common courtesy to exchange information.

Job Title: Desktop Technician Core Hours: 8AM-5PM Monday-Friday, some OT may be required. Duration: Ongoing contract (6+ months) Pay: $20-$24/hour - Exact compensation may vary based on several factors, including skills, experience, and education. Must Have Qualifications: 2-3 years of related work experience Sound knowledge of imaging tools (SCCM preferred) Ability to work well under tight deadlines and meet expectations of service delivery. Excellent written and verbal communication skills, with the ability to effectively interact with customers at all levels. Ability to effectively prioritize and execute tasks with a sense of urgency. Strong communication skills and exceptional customer service orientation. Deploying and/or supporting Windows 10 in large enterprises Working knowledge of Microsoft operating systems and software products (e.g., OneDrive, Outlook, Productivity Apps) Valid driver's license and reliable transportation Plusses: Healthcare experience, and/or with EPIC specifically a big plus! Troubleshooting skills of networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Related certifications a plus (Network+, A+, Windows, Dell, etc.) Working knowledge of Active Directory Preferred Healthcare experience (e.g., medical office, multi-office clinic, hospital) Responsibilities: Deploy standard PC images and final configuration to end-user computing equipment within multiple healthcare locations. Perform complex installations and configurations of desktops, laptops, associated peripherals, and related software in a hospital and medical clinic environment. Update asset tracking documentation and provide a daily update to the leadership team on team performance. Report problems (both technical and operational) and take appropriate action to resolve or escalate issues quickly. Follow up with end users to ensure issue resolution, quality, and customer satisfaction. Compensation: $20/hour to $24/hour. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.