Help desk analyst jobs in Sugar Land, TX - 1,420 jobs

We want to hear from you if you are passionate about helping customers and providing exceptional technical support! As a Technical Product Support Specialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products. In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls. This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us! **This role is full-time and 100% on-site in our Houston, TX** Responsibilities: Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀) Troubleshoot reported problems and get a full understanding of what the customer is asking for and why. Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base. Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s). Identify process improvements and other product features to reduce the number of customer inquiries. Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels. Just be awesome and flexible. Requirements: Minimum of 2 years working in a Product Support or Customer Service role. Not afraid of taking an unhappy customer and turning them into a happy one. Strong analytical and critical thinking skills. Able to work independently or in a team. Strong organizational skills. Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups. Ability to learn new products, concepts, and eagerness to explore new technology. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and other relevant software applications. Ability to maintain confidentiality and handle sensitive information with discretion. Attention to detail and accuracy in all work tasks. Why Should You Apply? At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward. We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.

The Lead Infrastructure Support Specialist supports, maintains, and enhances our demo and sandbox environments used by sales, product, and client-facing teams. The incumbent brings strong experience in Benefits Administration systems along with deep knowledge of Amazon Web Services (AWS) infrastructure. This role ensures our demo platforms are stable, secure, performant, and configured to showcase product capabilities with maximum impact. ESSENTIAL DUTIES AND RESPONSIBILITIES Demo Environment Management Maintain, monitor, and troubleshoot demo, sandbox, and staging environments to ensure high availability and optimal performance. Configure and refresh environments to support product demos, proofs of concept, and client engagements. Coordinate environment updates, version control, and release readiness with Engineering, Product, and Sales Engineering teams. Manage environment data sets, ensuring they are realistic, compliant, and aligned with demo scenarios. Benefits Administration Expertise Configure, test, and maintain Benefits Administration modules and workflows within demo environments. Collaborate with Product and Sales teams to ensure benefits plans, eligibility rules, enrollment flows, and life event scenarios reflect real-world use cases. Troubleshoot and resolve issues related to benefits configuration, plan setup, calculations, and integrations. Serve as an internal subject matter expert on Benefits Administration functionality and best practices. AWS Infrastructure & Automation Support AWS services used by demo environments, including EC2, RDS, S3, Lambda, CloudFormation/IaC, and networking components. Assist with environment provisioning, scaling, backups, and performance tuning. Implement automation to reduce manual setup time, improve repeatability, and increase reliability. Monitor system health and security within AWS, responding to incidents and optimizing resources. Cross-Functional Collaboration Work closely with Sales Engineering to support demo customizations or configurations needed for key deals. Partner with DevOps, Engineering, and QA teams to ensure environment stability and alignment with production architecture. Provide training and documentation to internal teams on environment usage and best practices. REQUIRED SKILLS AND ABILITIES Strong analytical skills and the ability to rapidly diagnose complex technical issues. Excellent communication and documentation skills. Problem Solving: Strong troubleshooting and logical reasoning. Technical Agility: Ability to quickly learn new systems and platforms. Collaboration: Works well with both technical and non-technical teams. Attention to Detail: Especially in configuring benefits and environment parameters. Customer Mindset: Understands the importance of polished demo experiences. KNOWLEDGE, EXPERIENCE, AND/OR EDUCATION REQUIREMENTS 7+ years of technical experience supporting enterprise software environments. Hands-on expertise in Benefits Administration systems (e.g., HRIS, HCM, payroll/benefits platforms, enrollment systems). Strong AWS experience with core cloud infrastructure services. Proficiency in troubleshooting across application layers (UI, APIs, databases, integrations). Experience with configuration, data setup, and dynamic rule-based systems. Familiarity with CI/CD pipelines and automation tools. AWS certifications (Solutions Architect Associate/Professional, SysOps, DevOps Engineer). (preferred, not required) Experience with infrastructure-as-code (CloudFormation, Terraform). (preferred, not required) Background in HR tech, HCM, payroll/benefits platforms, or related industries. (preferred, not required) Scripting experience (Python, Bash, PowerShell). (preferred, not required) Familiarity with identity management and SSO (SAML, OAuth, OpenID Connect). (preferred, not required) Experience supporting sales demo environments or customer-facing technical workflows. (preferred, not required) Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Management reserves the right to modify or reassign job duties as business needs evolve. #LI-RZ1 #LI-Remote

Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. Salesforce Help Desk Support Specialist to provide front-line support to Salesforce users across the organization. This role is responsible for monitoring and resolving support tickets through a proprietary ticketing system built within Salesforce, responding to user inquiries via email and phone, and ensuring timely and accurate issue resolution. Word Duties and Responsibilities include the following: * Monitor and manage support tickets within a Salesforce-based ticketing system * Respond to user requests submitted through tickets, email, and phone calls * Troubleshoot and resolve common Salesforce-related issues, including: * User access and permissions * Data entry and record updates * Reports and dashboards * Page layouts and field visibility * Accurately document issues, root causes, and resolutions in Salesforce * Escalate complex issues to Salesforce Administrators or Developers when needed * Ensure tickets are resolved within defined SLAs and properly closed * Communicate clearly and professionally with users throughout the support process * Identify recurring issues and recommend process improvements * Maintain up-to-date knowledge of Salesforce features, internal processes, and support procedures Supervisory Responsibilities - This job has no supervisory responsibilities. Competencies - To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Collects, researches, and analyzes data; Exhibits ability to reason. Problem Solving - Demonstrates attention to detail; Identifies and resolves problems in a timely manner; Develops alternative solutions Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others. Proficiencies - Demonstrate ability to gain experience needed with Salesforce (and related managed packages), AutoRabit, JIRA, GitHub and other related CRM, LOS, and profitability software to enhance proficiencies. Interpersonal Skills/Customer Service - Exceptional interpersonal skills that involve internal and external contacts regarding company policies, procedures, and programs. Maintains confidentiality; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Organizational Support - Follows policies and procedures; Completes analysts tasks correctly and on time; supports organization's goals and values. Judgment - Requires considerable independent judgement, investigation, developing original concepts, interpretation of information or coordination with others with substantial impact. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Quality and Quantity - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Completes work in timely manner; Works quickly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction. Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree (B. A.) from four-year college or university in Information Technology or related field preferred; or relative combination of education and Salesforce experience. Required Qualifications and Skills * Experience supporting users in Salesforce (Sales Cloud, Service Cloud, or custom environments) * Strong troubleshooting and problem-solving skills * Excellent verbal and written communication skills * Ability to manage multiple tickets * Customer-service mindset with a focus on issue resolution Preferred Qualifications and Skills * Salesforce Administrator experience or certification (Admin or Advanced Admin preferred) * Experience providing help desk support via phone and email * Knowledge of the Salesforce security model, including profiles, permission sets, and roles * Experience working with SLAs and ticket performance metrics * Basic understanding of workflows, flows, or validation rules * Working Conditions * Regular interaction with internal business users Computer Skills To perform this job successfully, an individual should have knowledge of Salesforce, the Internet, Microsoft Word and Outlook. Intermediate to advanced knowledge of Microsoft Excel. Knowledge of Visual Basic helpful. Ability to use bank-specific software such as Docutreev, IBS etc. Ability to use basic office machines. Bank Culture/Customer Service Skills Promotes the Bank's culture, including the support of our Brand promise and Core Values. Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank. Physical Demands while performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to stand; walk and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Noise level in the work environment is usually moderate. This reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion. Word Compensation Details We believe in competitive compensation. The minimum average base pay for this position based on market is: $45,656.00 Word The minimum base pay could be increased based on factors such as skills, education, or experience. The base pay listed does not include incentives, bonuses, or benefits. We also offer a generous benefits package (more information on benefits can be found here). Word Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights

Morgan, Lewis & Bockius LLP, one of the world's leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. Reporting to the Sr. IT Manager, the Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community. This position will reside in the Houston office and will work a daily schedule of 9:00 am - 5:30 pm CST. Responsibilities Include: Respond to end‑users and clients on technology-related issues and questions. Support the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications. Demonstrate proficiency with the firm's applications. Provide Level 2 support for practice-group-specific hardware and software. Perform software installations and upgrades. Respond to and documents situations where standard procedures failed with software or hardware installations or upgrades. Participate (with testing and documentation) in software pre-pilots, pilots and roll-outs. Write technical articles for the internal knowledge base on identified issues, resolutions and workarounds and on locally managed applications. Provide status reports to and communicate with the manager. Perform detailed problem analysis and document issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated. Communicate with, evaluate usage patterns of, and recommend “best practices” to attorneys and staff to ensure optimal use of the firm's technology based on knowledge of Firm technology. Support Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations. Perform desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs Serve as a knowledgeable resource to team members within the office and the region. Provide Mobility support and advanced troubleshooting for approved devices. Maintain voice and LAN connections in closets and jacks. Perform routine maintenance of servers and applications. Resolve network hardware and software problems and coordinates with network engineers to correct issues/problems. Deploy and support office telephone equipment. Troubleshoot telephone issues and coordinate with Firm Telecom to correct problems. Experience and qualifications: Associate's degree (A.A) in a related field and minimum 3 years of experience in hardware and software support at a professional-services organization, or equivalent combination of education and experience. Strong problem-solving skills, written and verbal communication and the ability to adapt to change and balance competing demands are required. Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts). Ability to solve practical problems dealing with a variety of variables where little standardization may exist. Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors. To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system. Microsoft Office Certification and/or A+ Certification are preferred. #LI-Hybrid Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at ************ or ********************************** If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.

Job Description Role: The Disclosure and Lock Desk Specialist serves as a disclosure and lock ambassador to MLO and processors through being able to deliver Loan Estimates and comply with Regulation Z in a timely manner this role call efforts, must have a strong desire to achieve top results, be self-motivated and dependable. Act as a trusted advisor by offering credit union products that will add value to the member's overall financial experience. Essential Functions & Responsibilities: Conduct a high volume of contact with the Mortgage Loan Processor and the Mortgage Loan Officer. Assist in making sure that we are able to get the member through the initial process as quickly and efficient as possible. Assist members with loan preliminary disclosure process and the orders of the title, survey, and appraisal. Follow up throughout the entire process to answer product and services questions. Maintain activity records and reports to immediate supervisor on a weekly basis. Lock the loans with First Service Credit Union or Investor in a timely manner so that COC disclosures can be sent in timely manner. Maintain usage proficiency on all member-related third-party systems and software including the maintenance of member records. These systems include but are not limited to member check ordering, Debit card ordering and maintenance, account and identity verification, etc. Perform other job duties as assigned. Performance Measurements: Possess complete and accurate knowledge of all credit union products, services, policies and procedures. Knowledgeable and proficient in placing orders for loans for the different products. Also, have proficiency in identification of items needed to meet regulatory requirements on all loans. Knowledgeable and proficient in the loan application workflow, loan products, rates and terms, and good understanding of our underwriting guidelines. Also, have proficiency in reviewing credit reports, loan applications, real estate contract for accuracy. Accurately and efficiently complete all preliminary disclosures related to the mortgage loan within the three-day requirement. Must be available to assist the Mortgage Loan Officer's or Mortgage Processor's for back-up as requested by management. Refer and cross-sell credit union products and services to meet member needs and individual goals. Able to lock loans in a timely manner when requested. Must also be able to follow guidelines to make sure, that the correct rates are being given. Knowledge and Skills: Experience: More than three years of similar or related experience. Education: High School diploma or equivalent required Must be knowledgeable of Regulation Z and CFPB regulations and requirements. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: - NMLS required - Ability to be a self-starter and ability to manage their time effectively. - The ability to effectively communicate with all levels of the organization and to outside parties. - Analytical ability to quickly assess member's financial needs and offer solutions with excellent product and service sales skills. - Must have a proactive attitude toward members, supervisors, co-workers and the credit union. - Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook. - Willingness to attend training seminars and meetings outside normal working hours. - Proficient in Ellie Mae Encompass. Physical Requirements: While performing the duties of the job, the employee is regularly required to: -Position self to move about the work area. -Reach, grab, sort. -Communicate in person and via telephone with others. -Identify and recognize small font communication. -Ability to transport a minimum of 10 pounds.

Job DescriptionWe are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required Powered by JazzHR XWSIRF1vtZ

Job DescriptionSchedule / Expected Work Hours: Varies depending on client needs. Flexible scheduling (days, evenings, weekends, overnights available) As a caregiver, you will provide essential non-medical assistance to clients in their homes or facility, helping them maintain independence and dignity. The role of a caregiver includes companionship, personal care support, assistance with daily living activities, and light housekeeping. Responsibilities Support safe transfers for a large-framed client Provide companionship and emotional support. Assist with daily living activities, including personal care and mobility. Prepare meals and assist with feeding. Maintain client safety and report changes in condition. Observe infection control and follow care plan protocols. Provide transportation for appointments and activities. Perform light housekeeping and laundry. Remind clients to take medication. Clock in/out and document all tasks. Qualifications Prior experience in caregiving, home care, or a related field is a plus. Ability to lift, transfer, and support a large adult client safely. State certification and license in good standing, if applicable. High school diploma or GED preferred. Reliable transportation and a valid driver's license, proof of insurance (if required for client transport) Exceptional interpersonal skills. Candidates must be authorized to work in the United States Physical Requirements Ability to lift, transfer, and support a large adult client safely. Ability to assist clients with mobility and physical transfers. Ability to stand, bend, and kneel for extended periods. Company Overview At One You Love Homcare, we are dedicated to enhancing the quality of life for our clients by providing compassionate, dependable, and personalized non-medical home care services. Our caregivers are the heart of what we do, and we are committed to supporting them with training, flexible scheduling, and a meaningful work environment. Were more than caregivers Were like family!

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description IT Helpdesk Technician Nizari Progressive Federal Credit Union The IT Helpdesk Technician provides technical support to members and staff both in person and remotely. This role serves as the first point of contact for technical assistance via phone, email, or ticketing system. The technician will diagnose issues, determine solutions, and ensure user satisfaction while maintaining systems, hardware, and software across the organization. Key ResponsibilitiesHelpdesk Support Serve as the first point of contact for staff and members seeking technical assistance. Manage and resolve Help Desk tickets in a timely manner via phone, email, and ticketing system. Perform remote troubleshooting using diagnostic techniques and clear, effective questioning. Document issues, resolutions, and follow-up steps in the ticketing system. Hardware & Software Support Install, modify, and repair computer hardware, software, and peripherals. Troubleshoot and identify failing hardware including servers, cameras, computers, printers, e-fax machines, and scanners. Run diagnostic programs to identify and resolve issues. Maintain workstations, printers, and desktop software; apply patches and updates as needed. System Administration Onboard new users in Active Directory and Office 365; create required logins for various applications. Deactivate users upon termination and remove access from systems and applications. Manage user access including physical and logical permissions. Assist with internal audits regarding IT resources, user accounts, processes, and log reviews. Maintenance & Monitoring Perform basic computer maintenance including dusting, cable management, Windows updates, antivirus monitoring, and remote access setups. Utilize various monitoring tools to identify issues or outages. Stay on-call to respond to network alerts, production outages, and VIP support requests. Documentation & Process Improvement Create, update, and maintain IT procedures and documentation. Recommend enhancements to improve efficiency and support quality. QualificationsExperience 1-3 years of related IT support experience. Experience as an IT Support Specialist or IT Technician preferred. Technical Skills Working knowledge of: Office 365 Active Directory PC operating systems and hardware Office automation tools, word processing, spreadsheets, email systems Peripheral equipment (printers, scanners, etc.) Other Requirements Ability to work and travel independently. Capable of lifting up to 75 lbs and working in confined spaces when required. Valid driver's license for occasional business travel. Strong communication and customer service skills. Hindi/Urdu language proficiency preferred. Job Details Job Type: Full-time Work Location: In person Experience: IT Support: 1 year (Preferred) IT Technician: 1 year (Preferred)

IT Support Specialist (Remote United States Only) Join Nexis Builds & Power the Future of Engineering with Your IT Expertise! At Nexis Builds, we are shaping the future of civil engineering, construction, and infrastructure with cutting-edge technology. But even the most innovative teams need rock-solid IT support to keep things running smoothly. That's where you come in! We are looking for a proactive, tech-savvy, and people-friendly IT Support Specialist to remotely help our team troubleshoot, optimize, and secure our IT infrastructure. If you love problem-solving, guiding users through tech challenges, and making IT feel seamless, you'll thrive in this role. What You'll Be Doing Technical Assistance & Troubleshooting - Be the go-to IT hero for employees facing tech issues via phone, email, or chat. - Diagnose and resolve hardware, software, and network problems like slow systems, app crashes, or connectivity hiccups. - Walk users through remote troubleshooting using tools like AnyDesk, TeamViewer, or Windows Remote Desktop. - Keep detailed logs of IT issues and resolutions to improve response times and prevent recurring problems. System Maintenance & Software Management - Install, configure, and update software, operating systems, and security patches remotely. - Manage and support cloud-based applications (Microsoft 365, Google Workspace, project management tools, etc.). - Help new hires hit the ground running by setting up their devices, software, and user access. - Monitor system performance and proactively address bottlenecks before they become issues. Cybersecurity & Data Protection - Implement and maintain security best practices like multi-factor authentication (MFA) and endpoint protection. - Keep an eye out for suspicious activity or potential cyber threats, responding swiftly if needed. - Educate employees on IT security awareness, phishing risks, and how to keep company data safe. Network & Cloud Infrastructure Support - Troubleshoot VPN issues and ensure secure, reliable remote access to company servers. - Assist with cloud services like AWS, Azure, or Google Cloud to support business operations. - Support employees in managing secure logins, file sharing, and remote collaboration. IT Asset & Documentation Management - Keep track of IT assets, software licenses, and warranties to ensure smooth operations. - Document IT processes and create easy-to-follow guides for employees. - Recommend new hardware and software purchases based on company needs. Collaboration & Communication Support - Help employees navigate and troubleshoot Slack, Zoom, Microsoft Teams, and other workplace tools. - Ensure video calls and virtual meetings run smoothly by addressing audio/video issues. - Manage email accounts, shared drives, and internal communication platforms. Proactive IT Improvements - Identify opportunities to improve IT workflows and make remote work easier for the team. - Research and recommend new tools or technologies to enhance efficiency. - Stay updated on IT trends, security updates, and compliance requirements to keep Nexis Builds ahead of the curve. What You Need to Succeed Required Skills & Experience - 2+ years of IT support experience in a help desk, system administration, or similar role. - Strong troubleshooting skills with Windows & Mac OS, networking, and cloud-based applications. - Experience with remote support tools (AnyDesk, TeamViewer, Windows Remote Desktop, etc.). - Knowledge of VPNs, cloud computing (AWS, Azure, Google Cloud), and basic networking concepts. - Familiarity with Microsoft 365, Google Workspace, and project collaboration tools. - Strong problem-solving mindset; you dont just fix issues, you prevent them! - Excellent communication skills; you can explain technical concepts in a way non-tech folks understand. Bonus Points (Not Required, but Awesome to Have!) - Experience in cybersecurity best practices and security tools. - Certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. - Knowledge of automation tools to streamline IT support tasks. Whats In It for You? Competitive salary: $62,000 - $97,000 per year (based on experience). Comprehensive benefits: Medical, dental, vision, and life insurance. Career growth: Access to IT training, certification support, and mentorship. Fully remote work: Support a top-tier engineering firm from the comfort of your home! Flexible work arrangements: Work-life balance matters, and we support it. Engaging team culture: Youll be part of a company that values innovation, teamwork, and employee well-being. Join Us & Make an Impact! At Nexis Builds, we believe that IT isnt just about fixing computers its about empowering people to do their best work. If youre a passionate IT Support Specialist who enjoys solving problems and making technology work for people, wed love to have you on board. Apply now and lets build something amazing together!

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Desktop Support Representative Onsite Support Location: houstan,tx Duration: 1+ years Job Description: • Win7/Win XP OS support.troubleshooting • Office 2003/2007/2010 support • Executive end user trouble shooting skills • Dell hardware • Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************

Employment Type: Full-Time Employer Flexible is a professional employer organization (PEO) dedicated to providing exceptional outsourced business solutions. We enable our clients to focus on core aspects such as revenue, production, and growth by offering comprehensive services in human resources, payroll administration, employee benefits, and information technology. Founded in 2003 and based in Houston, Texas, Employer Flexible combines intuition with expertise to make a tangible impact on what matters most to our clients' organizations. Job Summary: We seek a motivated IT Help Desk Technician (Level 1) with 1-3 years of experience in computer hardware and networking to join our growing IT team. In this role, you will provide exceptional technical support to internal users, troubleshoot hardware and software issues, manage IT assets, and track hardware inventory. This role is highly people-focused, requiring excellent communication skills and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities: Respond to end-user support tickets and troubleshoot hardware and software issues, both remotely and on-site. Set up, maintain, and support laptops, desktops, and peripheral equipment. Troubleshoot hardware, software, and basic network-related problems. Assist with user onboarding and offboarding in Active Directory and other systems, including new hire IT orientation. Perform asset tracking and management, including auditing endpoints, maintaining hardware inventory, and managing conference room technology. Coordinate hardware rotation and ensure proper endpoint maintenance. Maintain accurate documentation of support requests, troubleshooting steps, and issue resolutions. Collaborate with IT team members to improve processes and enhance the overall end-user experience. Stay up to date with emerging technologies, tools, and best practices in IT support. Qualifications: 1-3 years of experience in IT support or help desk roles. Strong knowledge of computer hardware (laptops, desktops, printers, peripherals) and basic network troubleshooting. Familiarity with Windows and mac OS operating systems. Basic understanding of network protocols such as TCP/IP, DNS, DHCP, and related concepts. Experience with Active Directory and ticketing systems (JIRA or similar platforms are a plus). Excellent problem-solving skills with strong attention to detail. Strong communication skills and a customer-service-oriented mindset. Ability to prioritize and manage multiple tasks effectively in a fast-paced environment. Education and Certifications: Certifications are not required. CompTIA A+, CompTIA Network+, CCNA, or equivalent industry certifications are considered a plus. Associate's or Bachelor's degree in Information Technology or a related field, or equivalent professional experience. Why Join Us? Work with a company that values innovation and efficiency, offering opportunities for personal growth and career advancement. Be part of a supportive and diverse team environment that fosters professional development. Enjoy a competitive benefits package including healthcare, 401(k) plans, and generous paid time off. Engage in meaningful work that directly impacts the success and growth of businesses

":"As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems. While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications. Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems. We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field. You must be a self-starter and goal-driven team player with solid organizational skills, excellent customer service skills through verbal and written communication, and a keen attention to detail. #LI-DNI","job_category":"Information Technology","job_state":"TX","job_title":"IT Technician","date":"2025-12-30","zip":"77001","position_type":"Full-Time","salary_max":"0","salary_min":"0","requirements":"Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing~^~Must be able to identify colors necessary to terminate and inspect Cat 6 cables~^~Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift~^~2-year IT degree or equivalent experience; A+ Certification is a plus~^~Must have a flexible work schedule with ability to work evenings or weekends with travel as needed~^~Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years","training":"You will be provided with training for all aspects of the job regarding Reynolds based products. Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training. Additional training resources and opportunities are available for self-starting individuals wishing to excel. ","benefits":"Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work\/life balance with paid time off. At our Houston facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

To be considered an applicant for this position you must complete the entire online application. This process should take between 10 and 15 minutes to complete. Thanks for considering a career opportunity at Chamberlin Roofing and Waterproofing. The Help Technician/IT Support will provide technical support and assistance to resolve problems with the organization's computer networks and systems. * Provides technical support-identifying, investigating, and resolving users' problems with computer software and hardware-for problems specific to the organization's computer networks and systems. * Applies knowledge of computer software, hardware, and procedures to solve problems. * Collaborates with other staff to research and resolve problems. * Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks. * Arranges service by software or hardware vendors to repair or replace defective products. * Maintains knowledge of technology innovations and trends. * Performs other related duties as assigned. * MDM Support (mobile device management) * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Ability to explain technical issues to technical and nontechnical staff and customers. * Strong analytical and problem-solving skills. * Superior understanding of computer and networking hardware and software systems. * Excellent time management skills. * Proficient with Microsoft Office Suite/MS-Azure or related software. * Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software. Education and Experience: * At least one year of related experience required - Preferred Chamberlin Roofing and Waterproofing seeks and values people of all backgrounds because every employee, customer and business partner is important. Chamberlin is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy and related conditions, disability, protected veteran status, or genetic information. Chamberlin is committed to complying with EEOC, including those requirements set out in this link regarding employee right

The Desktop Engineer is part of a team of IT professionals who provide in-house technical hardware and software support for over 1000 associates nationwide across over 30 locations. This position has technical knowledge, customer service and documentation/communication skills. The qualified candidate actively seeks out ways to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace. Responsibilities Technical Duties Assist with identifying and implementing operational improvements, enhancements, and system customizations that meet business requirements Monitor and troubleshoot daily system event logs across core infrastructure Liaise with infrastructure and/or software engineering teams to restore service and/or identify and correct core problems Participate in efforts to develop and execute testing, training and documentation Configure, test, and maintain Powershell scripts (programming) Program automation tools to reduce manual processes. Participate in service desk duties supporting Mansfield Energy with an emphasis on usability, quality, performance and maintainability Hands on configuration and customization in multiple platforms including the ability to develop, maintain, create, and improve workflows, procedures, etc. Deploy hardware and software utilizing InTune Maintain user accounts, access privileges and security using Active Directory Customer Service Provide after-hours and weekend on-call support (off-hours support), as assigned, on a rotating basis Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/problems/requests Proactively reduce incidents by analyzing documented resolutions Documentation/Communication Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution Communicate company IT policies and standards Alert management to emerging trends in incidents Maintain a current knowledge of emerging products, services, protocols, and standards in support of Mansfield Energy Position Requirements Formal Education & Certifications College diploma or university degree in the field of computer science and/or 1 plus years of equivalent IT experience ITIL Certification preferred Knowledge & Experience Intermediate level knowledge in Microsoft Windows and Microsoft Office Suite (msi and O365) Skills in desktop and VDI configuration and troubleshooting Experience with Microsoft Server and Active Directory Working understanding of SFTP, VPN, RDP/VDI and SCOM · Basic knowledge of current network hardware, protocols, and standards required Microsoft products including, Sway, Teams, OneDrive for Business, Visio, SharePoint, Azure, Exchange, Dynamics, Intune, ADFS, Power BI and SQL Adobe Creative Suite VMWare vSphere and Horizon iOS and Android Support automation with Python coding Qualifications & Characteristics The ideal candidate is passionate about their craft, preferably having an interest in learning new technologies, practices and techniques Strong listening and communication skills (written and verbal), including the ability to communicate effectively with non-technical customers Willingness and demonstrated ability to learn new career skills Ability to collaborate well with both internal groups and external partners and thrive in an agile environment Work Environment 40-hour on-site work week Provide after-hours and weekend on-call support for high-priority issues for one week at a time every three weeks. Ability to be on your feet working throughout the office for the majority of your workday Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components Lifting and transporting of moderately heavy objects, such as computers and peripherals 60lbs Ability to travel occasionally and go to remote sites to handle support issues Valid driver's license All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

IT Support Specialist Sulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step. Your main tasks and responsibilities: Provide 2nd-level support for desktops, laptops, engineering workstations, printers, and mobile devices. Build and configure PCs and laptops per standard configurations. Administer and maintain Windows Server environments (2016+), including Active Directory, DNS, DHCP, and Group Policy. Support and maintain LAN/WAN infrastructure, including Cisco routers, switches, VLANs, WAPs, and firewalls. Assist with IT project planning, budgeting, and implementation. Coordinate with vendors and consultants for hardware/software procurement and support. Use ServiceNow to manage and resolve help desk tickets. To succeed in this role, you will need: Bachelor's degree in computer science or related field, or equivalent experience. 5+ years of experience in IT support and systems administration. Experience in a multi-site, enterprise IT environment preferred. What we offer you: 11 Paid Holidays 15 Paid Time Off (PTO) Days Medical, dental, vision, life & disability insurance 401k with 6% company match Employee Assistance Program Employee Wellness Program Bonus Programs Onsite cafeteria with subsidized meals (La Porte Service Center) No visa or work permit support can be provided for this role. Do you have a question about the role? Reach out to Jerome Blalack at ************************* or Hiring Manager - John Teepe You apply with your employee profile in SuccessFactors, make sure you complete the relevant sections before submitting your application. We encourage you to inform your current people manager when you apply for a new role within Sulzer. We are looking forward hearing from you! [Not translated in selected language]

Pay & Benefits: $60,000 to $65,000 per year salary plus full benefits package. Key Responsibilities: Assist in the creation of technical assistance products, including desk aids, policies, and user guides. Manage IT inventory, including the assignment and collection of equipment to and from staff members. Install and configure hardware and software components, ensuring all systems function smoothly. Provide technical support by researching and answering user questions, troubleshooting issues, and maintaining workstation and network performance. Maintain the organization's internet connection, monitor the firewall, and keep security tools up to date. Configure operating systems and ensure proper installation of necessary updates and patches. Respond promptly to security or usability concerns, mitigating risks before they impact users. Diagnose and repair damaged hardware, as well as perform system upgrades to enable software compatibility. Install and upgrade antivirus software and other security systems to safeguard the network from threats. Manage user accounts, including adding, removing, or updating logins and passwords. Use security tools to protect the network from unauthorized access, malware, and other threats. Maintain relationships with employees across different departments, supporting their IT needs and offering timely assistance. Utilize a help desk/ticketing system to manage and resolve IT issues efficiently. Ensure employees receive adequate and continuous training on cybersecurity best practices. Manage the IT components of new employee onboarding processes, including setting up equipment and user accounts. Qualifications & Skills: Strong problem-solving and analytical skills. Excellent interpersonal and customer service skills, with the ability to explain technical concepts to non-technical users. Strong verbal and written communication skills. Proficient in troubleshooting computer systems, hardware, and software. Familiarity with local area network (LAN) configurations and switch management. Knowledge of security tools and practices, such as antivirus software and firewalls. Experience using help desk/ticketing systems is a plus. Ability to work collaboratively in a team and independently when necessary.

Specialty1 Partners is looking for a IT Support Analyst to help provide essential technical support to our team, including our supported dental practices. You will be part of a talented team of support analysts that demonstrate superb technical competency, providing mission critical support and ensuring the highest levels of availability, performance and security. Objective and Purpose: The IT Support Analyst provides frontline technical support to dental offices and corporate teams across the organization ‘s network. This role ensures timely resolution of hardware, software, network, and application issues, and supports the implementation of IT systems, upgrades, and integrations. The IT Support Analyst plays a key part in minimizing downtime, ensuring HIPAA-compliant operations, and enabling efficient, technology-driven dental practice management. Responsibilities Provide Tier 1 and Tier 2 support to dental offices and corporate users via phone, email, or ticketing systems. Troubleshoot issues related to workstations, printers, intraoral devices, VoIP phones, networks, and practice management systems (PMS). Log, track, and resolve incidents using IT service management (ITSM) tools. Collaborate with vendors and service providers to escalate or resolve complex issues. Support onboarding of new employees with proper access, credentials, and equipment. Assist with software installations, system upgrades, and configuration changes. Support system standardization efforts across all acquired practices. Maintain knowledge base articles and training documentation for end users. Monitor ticket queues and ensure timely and professional resolution of issues. Assist with asset management, hardware tracking, and license renewals. Expectations: Provide responsive, courteous, and effective technical support across multiple locations. Meet or exceed service level agreements (SLAs) for ticket resolution and follow-up. Ensure uptime and reliability of mission-critical systems such as PMS, imaging software, and digital x-rays. Document resolutions and contribute to ongoing IT process improvements. Maintain high levels of user satisfaction and communicate clearly with both technical and non-technical audiences. Adhere to HIPAA, cybersecurity, and DSO IT compliance standards at all times. Requirements Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 2+ years of experience in IT support, preferably in a healthcare or dental setting. Familiarity with dental practice technologies (e.g., Dentrix, Eaglesoft, Open Dental, Dexis, Carestream) is a strong plus. Working knowledge of Microsoft Windows, Office 365, networking, and remote support tools. Excellent troubleshooting, analytical, and customer service skills. Strong communication skills and ability to explain technical concepts to non-technical users. Ability to prioritize tasks, manage multiple tickets, and work independently. A+ or similar IT certifications preferred; HIPAA training or certification is a plus. Benefits BCBS High Deductible & PPO Medical insurance Options VSP Vision Coverage Principal PPO Dental Insurance Complimentary Life Insurance Policy Short-term & Long-Term Disability Pet Insurance Coverage 401(k) Plan HSA / FSA Account Access Identity Theft Protection Legal Services Package Hospital/Accident/Critical Care Coverage Paid Time Off Diverse and Inclusive Work Environment Strong culture of honesty and teamwork About Us: Specialty1 Partners is a practice services organization committed to providing non-clinical, business support services to the nation's leading specialty dental practices. The company was founded in 2019 by four endodontists who wanted to provide unique and differentiated support to specialty dental practices. Originally focusing on support to endodontics practices (under the Endo1 brand), Specialty1 Partners quickly expanded its support to periodontics and oral surgery practices. Since its founding, Specialty1 Partners has grown rapidly to become one of the largest private owners of specialty dental practices in the US. Headquartered in Houston, TX, Specialty1 Partners is led by its founders and a management team that is focused on ongoing growth and delivery of best-in-class services across its network of practices. Specialty1 Partners currently has over 226 locations across 28 states We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. Position Base Pay Range$55,000-$65,000 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties. Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at ************************************************** Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more. Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.

IT Technician (Remote USA) | $40-$50 per Hour Power Our Tech. Drive Our Success. Are You the IT Expert We Can Rely On? If you're an experienced IT professional who thrives in a fast-paced environment, enjoys solving complex tech challenges, and wants to be part of a company that values IT as a strategic asset keep reading. At Bridgepoint Works, a leading civil engineering firm, technology is the backbone of our success. Our teams rely on seamless, secure, and high-performing IT systems to execute groundbreaking projects across the country. That's why were looking for an exceptional Remote IT Technician* to ensure our tech infrastructure operates at peak efficiency. This is a remote role open to candidates residing in the USA, with a competitive pay range of $40-$50 per hour. Why Join Bridgepoint Works? Bridgepoint Works is more than a civil engineering firm we're problem solvers, innovators, and industry leaders. Our work is reshaping communities, and our success relies on cutting-edge technology. As part of our IT team, you wont just keep the lights on you'll drive meaningful change by optimizing our tech environment, ensuring security, and supporting a dynamic workforce. What You'll Do As our IT Technician, you'll be responsible for maintaining, troubleshooting, and improving our IT systems to keep our teams running efficiently. Your work will directly support engineers, project managers, and leadership across various departments. Key Responsibilities: - Provide remote IT support to employees across the organization, troubleshooting hardware, software, and network issues. - Install, configure, and maintain systems, including desktops, laptops, printers, and cloud-based applications. - Manage security protocols, updates, and patches to protect company data and prevent cyber threats. - Ensure VPN and remote access tools are optimized for seamless connectivity. - Maintain system documentation, IT asset tracking, and user guides for internal use. - Assist in onboarding new employees by setting up their accounts, devices, and software access. - Collaborate with vendors and external IT teams to improve systems and resolve escalated issues. What Were Looking For We need someone who is not just technically skilled but also proactive, adaptable, and able to work independently in a remote environment. You should be a problem-solver who can anticipate challenges, communicate effectively, and ensure our IT infrastructure supports our teams success. Must-Haves: - 3+ years of experience in IT support, system administration, or a similar role. - Strong knowledge of Windows, MacOS, and cloud-based applications. - Experience troubleshooting hardware, software, and network issues in a remote environment. - Understanding of cybersecurity best practices and IT security protocols. - Familiarity with VPNs, remote desktop tools, and cloud services (Microsoft 365, Google Workspace, etc.). - Ability to explain complex technical concepts to non-technical users. - Self-motivated with excellent time management skills. Nice-to-Haves: - IT certifications (CompTIA A+, Network+, Microsoft, etc.). - Experience with engineering or construction industry IT systems. - Familiarity with ticketing systems and ITSM platforms. - Knowledge of cloud security and data protection strategies. What's In It for You? - Competitive pay $40-$50 per hour. - 100% remote work Work from anywhere in the USA. - Career growth opportunities We invest in our employees development. - Work with a forward-thinking team Be part of a company that understands the value of IT. - A fast-paced, dynamic work environment No two days are the same. Ready to Join Us? Apply Now! If you're an IT professional who loves solving challenges, optimizing systems, and supporting a team that's making a real impact, we want to hear from you. Don't settle for just another job step into a role where your expertise truly matters. Click below to apply and become a vital part of Bridgepoint Works today!