Registration Representative jobs at Hennepin Healthcare

Patient Assessment Standards Coordinator Career Opportunity Join a Team That Puts Your Passion for Detail First Are you searching for a fulfilling career as a Patient Assessment Standards Coordinator? Look no further; join our team for a journey where your work is a meaningful contribution to patient well-being. As a Patient Assessment Standards Coordinator, you are vital to ensuring the highest standards of patient care, as your role involves ensuring patient assessments are compliant with established standards. This is more than a profession; it's a career close to home and heart, where your dedication significantly impacts the lives of those in our care. If you're passionate about promoting excellence in patient assessments, join our dedicated team. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one , you will have access to: · Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. · Generous paid time off that accrues over time. · Opportunities for tuition reimbursement and continuous education. · Company-matching 401(k) and employee stock purchase plans. · Flexible spending and health savings accounts. · A vibrant community of individuals passionate about the work they do! Be the Patient Assessment Standard Coordinator you always wanted to be · Assure accurate data extraction from clinical documentation. · Coordinate timely submission of data for Medicare patients. · Educate and support staff on proper and accurate documentation. · Act as the primary resource for problem-solving regarding Quality Indicator coding and IRF-PAI completion. · Work to improve process of QI coding and all other data collection specific to IRF- PAI. · Ensure IRF-PAI data is entered and transmitted accurately. · Ensure IRF-PAI data is transmitted to CMS/UDS within time frames specified for admission/discharge. · Review, interpret and collect data on each patient in preparation for completion of the IRF- PAI. · Collaborate with team on identification of potential comorbidities or accurate CMG/RIC categories. · Ensure all discharged patient records contain the required elements. · Complete chart audit to allow for timely UDS export and CMS transmission. Qualifications License or Certification: Licensed or certified clinician in healthcare (RN, LPN, PT, PTA, OT, COTA, SLP, Recreational Therapist, Respiratory Therapist, case manager/social worker) QI Credentialed Obtain UDS IRF PPS Certification after 2 years in the PASC role and before the 3rd-year anniversary. Minimum Qualifications: Ability to perform assessments. 1 year of healthcare experience. Attend all EHC IRF-PAI trainings. Preferred: Experience in rehab or post-acute care, proficient teaching, and communication skills Effective oral and written communication skills Strong organizational and critical thinking abilities Detail-oriented and capable of meeting deadlines independently Commitment to maintaining high-quality standards in patient assessments. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.

Responsibilities Full Time Remote Registrar - Trauma Services (Monday to Friday AM) About GW Hospital The George Washington University Hospital is a 395-bed tertiary care, academic medical center located in downtown Washington, DC. Featuring a Level I Trauma Center and a Level III NICU, GW Hospital offers clinical expertise in a variety of areas, including cardiac, cancer, neurosciences, women's health, and advanced surgery, including robotic and minimally invasive surgery. The mission of GW Hospital is to provide the highest quality health care, advanced medical technology, and world-class service to its patients in an academic medical center dedicated to education and research. For more information, visit gwhospital.com. Physicians are independent practitioners who are not employees or agents of The George Washington University Hospital. The hospital shall not be liable for actions or treatments provided by physicians. Job Summary: The Trauma Registrar is responsible for reviewing and analyzing data from electronic medical records for entry into the trauma registry. Preferred candidates will have experience with the International Classification of Diseases (ICD-10) and the Abbreviated Injury Scale (AIS) coding, as well as medical terminology. Key Responsibilities: Understand and apply the American College of Surgeons inclusion criteria to review reports and charts for qualifying patients. Ensure all registry functions comply with the guidelines set by the American College of Surgeons, the National Trauma Data Bank (NTDB), and the Trauma Quality Improvement Program (TQIP). Participate in inter-rater validation of abstracted patient records. Meet established guidelines for trauma registry record completion. Main Benefits Challenging and rewarding work environment Growth and Development Opportunities within UHS and its Subsidiaries Competitive Compensation Excellent Medical, Dental, Vision, and Prescription Drug Plan 401 (k) plan with company match Qualifications High school diploma or equivalent. Minimum 2 years of related experience. Medical billing/coding knowledge required. Previous experience in trauma registry preferred. Certified Specialist in Trauma Registry or American Trauma Society Trauma Registrar course preferred. Ability to speak and write English fluently. Detail-oriented with strong analytical and critical thinking skills. Knowledge of medical terminology and anatomy. Demonstrated ability in chart review, performance improvement, data abstraction, and database management. Proficient in Microsoft Office. About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. *********** EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Avoid and Report Recruitment Scams At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position, working 11:30am to 8pm. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

**Working Conditions:** + Initial training will be conducted onsite. Following successful completion of training, the role will transition to remote work. **Working Hours:** + Monday to Friday, 8:00 AM to 5:00 PM The Scheduling Specialist 1 under general supervision and in accordance with established procedures, schedules outpatient diagnostic procedures including but not limited to radiology and imaging procedures, validates outpatient orders, and captures patient demographic and insurance information. **ESSENTIAL FUNCTIONS OF THE ROLE** Contacts patients or providers for outpatient diagnostic procedures. Contacts patients to schedule outpatient diagnostic procedures. Collects patient demographic and insurance information during scheduling phone call with provider or patient. Validates insurance is in network with the provider. Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure. Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure. Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available. Responsible for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period. **KEY SUCCESS FACTORS** Must consistently meets performance standards of production, accuracy, completeness and quality. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health and suffering patients in addition to life/death situations. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. Excellent data entry, numeric, typing and computer navigational skills. Basic computer skills and Microsoft Office. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and team members * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned Required: * High school diploma, or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * One (1) year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period.

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service. This is a full-time position based at our Vadnais Heights Campus. Monday - Friday schedule will be 7:30am - 4:00pm. This role will require flexibility to float to other Summit campuses as needed. Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include: register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed. Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation. Assist with rescheduling patients when providers schedules change Responsible for ensuring the patient lobby is accessible, neat and orderly Performs various administrative duties and other duties, as needed and assigned Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful Summit's hiring range for this position is $18.40 to $23.00 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity. Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle. Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service. This is a full-time position based at our Eagan Campus. Monday - Friday daytime schedule of 7:30 AM to 4:00 PM (schedule subject to change). This role will may require flexibility to float to other Summit campuses as needed. Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include: register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed. Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation. Assist with rescheduling patients when providers schedules change Responsible for ensuring the patient lobby is accessible, neat and orderly Performs various administrative duties and other duties, as needed and assigned Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful Summit's hiring range for this position is $18.40 to $23.00 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity. Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle. Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service. This is a full-time role float position primary base at our Eagan Campus. Monday - Friday schedule of 8:00 AM to 4:30 PM. This role will require flexibility to float to other Summit campuses as needed. Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include: register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed. Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation. Assist with rescheduling patients when providers schedules change Responsible for ensuring the patient lobby is accessible, neat and orderly Performs various administrative duties and other duties, as needed and assigned Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful Summit's hiring range for this position is $18.40 to $23.00 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity. Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle. Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service. This is a part-time, 0.6 FTE (48 hours per pay period) position based at our Maple Grove Campus. Variable weekday schedule. Must be flexible to float to other Summit locations as needed. Schedule Monday: 12pm - 4pm Tuesday: 7:30am - 4pm Wednesday: 7:30am - 12pm Thursday: off Friday: 7:30am - 4pm * Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include: register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed. * Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes * Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient * Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation. * Assist with rescheduling patients when providers schedules change * Responsible for ensuring the patient lobby is accessible, neat and orderly * Performs various administrative duties and other duties, as needed and assigned * Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful Summit's hiring range for this position is $18.40 to $23.00 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity. Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle. Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service. This is a part-time, 0.6 FTE (48 hours per pay period) position based at our Maple Grove Campus. Variable weekday schedule. Must be flexible to float to other Summit locations as needed. Schedule Monday: 12pm - 4pm Tuesday: 7:30am - 4pm Wednesday: 7:30am - 12pm Thursday: off Friday: 7:30am - 4pm Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include: register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed. Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation. Assist with rescheduling patients when providers schedules change Responsible for ensuring the patient lobby is accessible, neat and orderly Performs various administrative duties and other duties, as needed and assigned Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful Summit's hiring range for this position is $18.40 to $23.00 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity. Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle. Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

RAYUS now offers DailyPay! Work today, get paid today! is $18.00-$22.31 based on direct and relevant experience. RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be rresponsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working Monday-Friday 8:45am-5:15pm, with rotating shifts every 9th weekend and 1 holiday every 2 years. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service. This is a full-time role float position primary base at our Woodbury (Woodlake) Campus. Monday - Friday daytime schedule with variable shifts. This role will require flexibility to float to other Summit campuses as needed. Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include: register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed. Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation. Assist with rescheduling patients when providers schedules change Responsible for ensuring the patient lobby is accessible, neat and orderly Performs various administrative duties and other duties, as needed and assigned Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful Summit's hiring range for this position is $18.40 to $23.00 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity. Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle. Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Our Patient Experience Representatives are the first and last person our patients come in contact with and are responsible for each patient's experience while they are with us in the clinic. You will ensure the patient gets checked in and has the paperwork required for their visit and update the patient's information to ensure accuracy. You will verify the patient's insurance information and update in a timely manner if necessary. You will work with in a team of Patient Experience Representatives to ensure our patients receive excellent customer service and the care they deserve. JOB RESPONSIBILITIES: * Greets patients and others in person * Check patients in EMR and verify insurance and personal profile information * Confirm and update demographic information * Responsible for taking co-pays, sliding fee payments, etc. and provide receipts to patients. * Post co-pays to the system daily as directed * Print billing tickets & visit labels * Answer incoming calls * Schedules appointment * Demonstrates good communication skills/both written & verbal * Maintain orderly appearance of reception and front desk areas * Performs clerical duties as assigned by Front Desk Manager or Front Desk Lead * Attends meetings as required * Ensure all patient records are current and updated in a timely manner * Adhere to all HIPPA compliance standards * Coordinate translators for patients * Tasks and relays information to the appropriate people * Escalate issues to management * Sets up patients for the Sliding Fee * Sets up patients with a payment plan * Responds to patient billing questions * Directs patients to MNSure navigator when applicable * Intakes new patients * Train new staff on processes as instructed * All other duties, assignments and projects as assigned KNOWLEDGE, SKILLS and ABILITIES: BI-LINGUAL SPANISH SPEAKING PREFERRED * Familiar with Medical Terminology. * Confidentiality in accordance with HIPAA guidelines and regulations. * Medical billing and/or collection experience beneficial * Strong attention to detail, flexible and adaptable with strong collaboration and teamwork skills * Computer Skills: Proficiency in Microsoft Office Word, Excel, PowerPoint, and Outlook required. QUALIFICATIONS: * High School Graduate or equivalent * Advanced degree a plus * 3+ years in Patient Registration or equal applicable field experience. * Medical Terminology, Medical Billing, or related certificate preferred. * Ability to work with people of diverse backgrounds and cultures * Ability to demonstrate effective, culturally sensitive communication skills and effectively communicate verbally and in writing with a variety of people

RAYUS now offers DailyPay! Work today, get paid today! is $18.00-$22.31 based on direct and relevant experience. RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be rresponsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working Monday-Friday 8:45am-5:15pm, with rotating shifts every 9th weekend and 1 holiday every 2 years. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and team members * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned Required: * High school diploma, or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * One (1) year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period. #LI-SR1

Responsibilities: Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately. Precepts current Registration Specialist team members as requested by leadership. Qualifications: High School Diploma/GED is required. Prefer 1 or more years of relevant experience in a health care setting. Ability to learn and retain medical coding; ICD-10; CPT coding preferred. Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred. Basic proficiency in MS Office (Word, PowerPoint, Excel). Requires CMAA certification. Must successfully complete Registration Specialist II Checklist. Time-of-service collections experience preferred. BLS Certification through AHA preferred.

As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Our patients predominantly identify as people of color (80%), low-wealth (61% patients Position Summary As the Bilingual Scheduling Specialist (Hmong/English or Spanish English) you will schedule patients for medical, dental, mental health, and ancillary services provided at La Clinica, East Side Family Clinic, and McDonough Homes Clinic. Responsibilities An individual in this position must be able to successfully perform the essential duties and responsibilities described. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. * Answer inbound calls promptly and in a polite, professional manner. * Schedule appointments per scheduling policies/procedures for medical, dental, mental health, and ancillary services. * Obtain and enter accurate demographic information into organization's EHR. * Verify insurance and provide information regarding Minnesota Community Care discount program. * Act as a liaison for the patients and the organization by directly calls appropriately and using sound judgment in handling calls, especially with upset patients. * Understanding of when to escalate calls to a supervisor or triage nurse. * Make outbound calls to reschedule appointments, respond to provider, clinical staff, and Patient Portal requests to call patients. * Provides patient-focused service and a positive impression of the organization to customers (patients, families, vendors, coworkers) through respectful, courteous and culturally sensitive interactions. * Actively participates and works positively, flexibly and cooperatively in a patient care team within and across departments to accomplish the goals of the organization. * Demonstrates effective, culturally sensitive communication skills and effectively communicates verbally and in writing with patients, coworkers, and the public. * Knows, understands and adheres to organizational policy related to the patient's rights for confidential care. * Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate, conducive to employee morale, productivity, efficiency, and effectiveness. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that swift corrective action can be taken when appropriate. * Other duties as assigned. Qualifications * High School or GED required. * Minimum one year of experience in customer service and/or related clinic environment; working knowledge of medical terminology. Knowledge, Skills and Abilities: * Spanish/English or Hmong/English bilingual required. * Ability to establish and maintain effective working relationships with patients, co-workers and the public. * Ability to communicate effectively verbally and in writing with a variety of people. * Skill and manual dexterity to operate a computer keyboard, calculator, telephone, copier, fax, and other equipment as necessary. * Knowledge of medical terminology helpful. * Ability to handle confidential and sensitive information. * Ability to handle a "call center" environment: work quickly and multi-task. * Ability to exercise good judgment to handle calls appropriately. \ * Ability to have a flexible schedule, per department needs. Working Conditions and Physical Demands: While performing the duties of this job, the employee is continuously required to perform computer-related work in a sitting position. The employee is occasionally required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The noise level in the work environment is usually moderate. Occasionally required to lift to 30 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Affirmative Action/EEO Statement Minnesota Community Care is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Patient Service Coordinator Ambulatory I - BOH, CSC Orthopedic Clinic (251896) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. SUMMARY:We are currently seeking a PSC Ambulatory I-BOH to join our CSC Orthopedic Clinic team. This full-time role will work on-site (Days, M - F). Purpose of this Position: The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position.RESPONSIBILITIES:Provides clerical support to clinical staff, such as basic templating, processing patient forms, and urgent scheduling needs Functions as a scheduling Subject Matter Expert (SME) for the department they support Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message Answers and responds to in-bound calls to the department from both internal and external customers Provide scheduling support using knowledge of clinical specialties including: more complex scheduling that often requires multiple appointments with different providers and modalities, in-room scheduling, obtain necessary documentation for appointments within the specialty Promotes the organization and assists in maintaining clinic efficiency Basic function of check-in to support needs Coordinates obtaining and maintaining designated supplies and inventory for the clinic Perform other duties as assigned QUALIFICATIONS: Minimum Qualifications: High School Diploma or equivalent A minimum of 1 year of Front of House experience or experience in related field Preferred Qualifications: Certification from HFMA, NAHAM, or HBI Patient Access Certification Solid understanding or medical terminology Solid understanding of payer/insurance plans Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required) Knowledge/ Skills/ Abilities: Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds Ability to work in a fast-paced, continually changing environment Ability to respond appropriately to shifting priorities Ability to prioritize work assignments Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectations Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook Float pool positions require the ability to travel between sites in an expeditious manner Demonstrates knowledge and understanding of organizational policies and procedures Ability to lead others in their daily work following standard processes Ability to assist with onboarding new employees providing them with the tools they need to be successful You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Total Rewards Package:We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).For a complete list of our benefits, please visit our career site on why you should work for us. Department: CSC Orthopedic ClinicPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period) Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Min: $21.35Max: $27.82 Job Posting: Dec-09-2025