Service Associate jobs at Henry Ford Village

* Under the supervision of the Environmental Services Management Team, responsible for the cleanliness and servicing of assigned work areas, care of assigned equipment and economical and efficient use of all supplies. * Responsible for performing a variety of custodial and nursing duties to maintain a sanitary and orderly condition of the multiple Henry Ford Health System locations. EDUCATION/EXPERIENCE REQUIRED: * High School diploma or G.E.D. equivalent preferred. * Custodial experience preferred. * Physical ability to lift, push, pull and/or squat a minimum of 50 pounds, able to stand and walk 90% of work period and able to walk stairs and negotiate uneven surfaces. Additional Information * Organization: Henry Ford West Bloomfield Hospital * Department: HFWB Housekeeping * Shift: Day Job * Union Code: Not Applicable

* Under the supervision of the Environmental Services Management Team, responsible for the cleanliness and servicing of assigned work areas, care of assigned equipment and economical and efficient use of all supplies. * Responsible for performing a variety of custodial and nursing duties to maintain a sanitary and orderly condition of the multiple Henry Ford Health System locations. EDUCATION/EXPERIENCE REQUIRED: * High School diploma or G.E.D. equivalent preferred. * Custodial experience preferred. * Physical ability to lift, push, pull and/or squat a minimum of 50 pounds, able to stand and walk 90% of work period and able to walk stairs and negotiate uneven surfaces. Additional Information * Organization: Henry Ford West Bloomfield Hospital * Department: HFWB Housekeeping * Shift: Evening Job * Union Code: Not Applicable

* Under the supervision of the Environmental Services Management Team, responsible for the cleanliness and servicing of assigned work areas, care of assigned equipment and economical and efficient use of all supplies. * Responsible for performing a variety of custodial duties to maintain a sanitary and orderly condition of the multiple Henry Ford Health System locations. EDUCATION/EXPERIENCE REQUIRED: * High School diploma or G.E.D. equivalent preferred. * Custodial experience preferred. * Must be able to interact directly with patient population, job requires high visibility. * Must exhibit consistently high level of customer service and 'Patients First' sensibility. Additional Information * Organization: Henry Ford Medical Group * Department: PCS - Dearborn MG * Shift: Evening Job * Union Code: Not Applicable

Clinic Service Representative - Orthopedic Surgery Clinic- Days Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. ectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task. Qualifications - External EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or equivalent. * Required to perform calculations, complete forms, extensively utilize computer information system. * Demonstrated ability to work with detailed information. * Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. * Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. * Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. * Ability to work successfully in a fast-paced environment with frequent interruptions. * Ability to work within a team setting and be supportive of team members. * Successful completion of yearly competencies. * Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). * Ability to work effectively with populations of diverse backgrounds and ages. * Dependable and punctual. * Strong organizational skills and ability to multi-task. Additional Information * Organization: Henry Ford Macomb Hospital * Department: Orthopedic Surgery Clinic * Shift: Day Job * Union Code: Not Applicable

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or equivalent. * Required to perform calculations, complete forms, extensively utilize computer information system. * Familiarity with clinic environment preferred. * Demonstrated ability to work with detailed information. * Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. * Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. * Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. * Ability to work successfully in a fast-paced environment with frequent interruptions. * Ability to work within a team setting and be supportive of team members. * Successful completion of yearly competencies. * Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). * Ability to work effectively with populations of diverse backgrounds and ages. * Dependable and punctual. * Strong organizational skills and ability to multi-task. Additional Information * Organization: Corporate Services * Department: Ambulatory Bus Ops - East * Shift: Day Job * Union Code: Not Applicable

Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Depending on site-specific job duties, may perform specimen collection as a primary duty. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis. PRINCIPLE DUTIES AND RESPONSIBILITIES: 1. Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems. 2. Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity. 3. Understands and uses service recovery concepts and tools. 4. If applicable to the location, performs all Laboratory Assistant duties including specimen collection, with an acceptable level of competency. 5. Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 1. High school graduate 2. Requires two to three years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation, and work flow. Additional Information * Organization: Henry Ford Hospital - Detroit Main Campus * Department: Lab Support Services * Shift: Day Job * Union Code: Not Applicable

Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Depending on site-specific job duties, may perform specimen collection as a primary duty. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis. PRINCIPLE DUTIES AND RESPONSIBILITIES: 1. Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems. 2. Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity. 3. Understands and uses service recovery concepts and tools. 4. If applicable to the location, performs all Laboratory Assistant duties including specimen collection, with an acceptable level of competency. 5. Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 1. High school graduate 2. Requires two to three years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation, and work flow. Additional Information * Organization: Henry Ford Hospital - Detroit Main Campus * Department: Lab Support Services * Shift: Day Job * Union Code: Not Applicable

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or equivalent. * Required to perform calculations, complete forms, extensively utilize computer information system. * Familiarity with clinic environment preferred. * Demonstrated ability to work with detailed information. * Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. * Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. * Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. * Ability to work successfully in a fast-paced environment with frequent interruptions. * Ability to work within a team setting and be supportive of team members. * Successful completion of yearly competencies. * Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). * Ability to work effectively with populations of diverse backgrounds and ages. * Dependable and punctual. * Strong organizational skills and ability to multi-task. Additional Information * Organization: Corporate Services * Department: Ambulatory Bus Ops - Detroit * Shift: Day Job * Union Code: Not Applicable

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or equivalent. * Required to perform calculations, complete forms, extensively utilize computer information system. * Familiarity with clinic environment preferred. * Demonstrated ability to work with detailed information. * Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. * Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. * Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. * Ability to work successfully in a fast-paced environment with frequent interruptions. * Ability to work within a team setting and be supportive of team members. * Successful completion of yearly competencies. * Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). * Ability to work effectively with populations of diverse backgrounds and ages. * Dependable and punctual. * Strong organizational skills and ability to multi-task. Additional Information * Organization: Corporate Services * Department: Ambulatory Bus Ops - Detroit * Shift: Day Job * Union Code: Not Applicable

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or equivalent. * Required to perform calculations, complete forms, extensively utilize computer information system. * Familiarity with clinic environment preferred. * Demonstrated ability to work with detailed information. * Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. * Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. * Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. * Ability to work successfully in a fast-paced environment with frequent interruptions. * Ability to work within a team setting and be supportive of team members. * Successful completion of yearly competencies. * Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). * Ability to work effectively with populations of diverse backgrounds and ages. * Dependable and punctual. * Strong organizational skills and ability to multi-task. Additional Information * Organization: Corporate Services * Department: Ambulatory Bus Ops-ED * Shift: Day Job * Union Code: Not Applicable

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or equivalent. * Required to perform calculations, complete forms, extensively utilize computer information system. * Familiarity with clinic environment preferred. * Demonstrated ability to work with detailed information. * Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. * Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. * Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. * Ability to work successfully in a fast-paced environment with frequent interruptions. * Ability to work within a team setting and be supportive of team members. * Successful completion of yearly competencies. * Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). * Ability to work effectively with populations of diverse backgrounds and ages. * Dependable and punctual. * Strong organizational skills and ability to multi-task. Additional Information * Organization: Corporate Services * Department: Ambulatory Bus Ops - North * Shift: Rotating * Union Code: Not Applicable

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or equivalent. * Required to perform calculations, complete forms, extensively utilize computer information system. * Familiarity with clinic environment preferred. * Demonstrated ability to work with detailed information. * Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. * Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. * Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. * Ability to work successfully in a fast-paced environment with frequent interruptions. * Ability to work within a team setting and be supportive of team members. * Successful completion of yearly competencies. * Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). * Ability to work effectively with populations of diverse backgrounds and ages. * Dependable and punctual. * Strong organizational skills and ability to multi-task. Additional Information * Organization: Corporate Services * Department: Ambulatory Bus Ops - South * Shift: Day Job * Union Code: Not Applicable

Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients' services. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments. * Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger. * Explains Ocular Corneal Tomography to all patients over the age of 18. * Performs entry into HFO's point of sale system. * Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases. * Communicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses. * Interprets doctor's prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions. * Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers. * Demonstrates a desire to create value for customers and exceed customer expectations. * Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary. * Trained on Web Denis, Medicare/Medicaid certified to speak with agents. * Works closely with all departments to coordinate services. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * High School Diploma or GED required. * Basic math skills required. * Previous retail, hospitality, or customer service experience required. Previous optical experience preferred. * Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities. * Requires completion of all training courses as directed by Henry Ford OptimEyes. * Must practice the customer skills as provided through on-going training and in-services. WORKING CONDITIONS: * Works in retail optical environment. * Must attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals. * Requires evening and weekend hours. * Must be able to walk, stand and bend for extended periods of time Additional Information * Organization: Community Care Services * Department: HF Optimeyes Southfield SVC * Shift: Rotating * Union Code: Not Applicable

Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients' services. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments. * Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger. * Explains Ocular Corneal Tomography to all patients over the age of 18. * Performs entry into HFO's point of sale system. * Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases. * Communicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses. * Interprets doctor's prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions. * Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers. * Demonstrates a desire to create value for customers and exceed customer expectations. * Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary. * Trained on Web Denis, Medicare/Medicaid certified to speak with agents. * Works closely with all departments to coordinate services. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * High School Diploma or GED required. * Basic math skills required. * Previous retail, hospitality, or customer service experience required. Previous optical experience preferred. * Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities. * Requires completion of all training courses as directed by Henry Ford OptimEyes. * Must practice the customer skills as provided through on-going training and in-services. WORKING CONDITIONS: * Works in retail optical environment. * Must attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals. * Requires evening and weekend hours. * Must be able to walk, stand and bend for extended periods of time Additional Information * Organization: Community Care Services * Department: HF Optimeyes Dearborn Svc * Shift: Rotating * Union Code: Not Applicable

Clinic Service Representative - Call Center family Medicine - Days Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. ectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task. 400 Hinckley Blvd Ste 100 Jackson, MI 49203 Monday, Wednesday and Friday 7:00 a.m. to 5:30 p.m. Tuesday and Thursday 7:00 a.m. to 7:00 p.m. Qualifications - External EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or equivalent. * Required to perform calculations, complete forms, extensively utilize computer information system. * Demonstrated ability to work with detailed information. * Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. * Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. * Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. * Ability to work successfully in a fast-paced environment with frequent interruptions. * Ability to work within a team setting and be supportive of team members. * Successful completion of yearly competencies. * Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). * Ability to work effectively with populations of diverse backgrounds and ages. * Dependable and punctual. * Strong organizational skills and ability to multi-task. Additional Information * Organization: Henry Ford Jackson Hospital * Department: AFM - Townsend * Shift: Day Job * Union Code: Not Applicable

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task. Additional Information * Organization: Henry Ford Jackson Hospital * Department: Sleep Clinic * Shift: Day Job * Union Code: Not Applicable

Clinic Service Representative - Cardiology - Days Our experienced, board-certified cardiologists, interventional cardiologist and electrophysiologists provide comprehensive testing, monitoring, diagnosis and treatment for diseases and abnormalities of the heart and parts of the circulatory system. Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. Monday to Friday 8:00 a.m. to 5:00 p.m. 309 Page Ave Jackson, MI 49201 #LI-BH1 Qualifications - External EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or equivalent. * Required to perform calculations, complete forms, extensively utilize computer information system. * Demonstrated ability to work with detailed information. * Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. * Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. * Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. * Ability to work successfully in a fast-paced environment with frequent interruptions. * Ability to work within a team setting and be supportive of team members. * Successful completion of yearly competencies. * Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). * Ability to work effectively with populations of diverse backgrounds and ages. * Dependable and punctual. * Strong organizational skills and ability to multi-task. Additional Information * Organization: Henry Ford Jackson Hospital * Department: HF Allegiance Cardiology * Shift: Day Job * Union Code: Not Applicable

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or equivalent. * Required to perform calculations, complete forms, extensively utilize computer information system. * Familiarity with clinic environment preferred. * Demonstrated ability to work with detailed information. * Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. * Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. * Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. * Ability to work successfully in a fast-paced environment with frequent interruptions. * Ability to work within a team setting and be supportive of team members. * Successful completion of yearly competencies. * Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). * Ability to work effectively with populations of diverse backgrounds and ages. * Dependable and punctual. * Strong organizational skills and ability to multi-task. Additional Information * Organization: Corporate Services * Department: Ambulatory Bus Ops - North * Shift: Day Job * Union Code: Not Applicable

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. EDUCATION AND EXPERIENCE REQUIRED: * High School Diploma or equivalent. * Required to perform calculations, complete forms, extensively utilize computer information system. * Familiarity with clinic environment preferred. * Demonstrated ability to work with detailed information. * Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. * Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. * Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. * Ability to work successfully in a fast-paced environment with frequent interruptions. * Ability to work within a team setting and be supportive of team members. * Successful completion of yearly competencies. * Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). * Ability to work effectively with populations of diverse backgrounds and ages. * Dependable and punctual. * Strong organizational skills and ability to multi-task. Additional Information * Organization: Henry Ford Hospital - Detroit Main Campus * Department: BHT Blmfd Hills Pathology * Shift: Day Job * Union Code: Not Applicable