Support Supervisor jobs at Heritage Christian - 277 jobs

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers. NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts. NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of, and innovations and access to care. In-jail services include medical, mental health, nursing, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS conducts enhanced pre-arraignment screening and forensic psychiatric examinations; and leverages the resources of the Health + Hospitals system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts. Our workforce is comprised of more than 1,500 dedicated professionals, with locations in all five boroughs and on Rikers Island. Under the direction of the Director and/or Deputy Director of Patient Relations, the Assistant Coordinating Manager will be responsible for documenting, managing incoming phone calls and emails, maintaining accurate records, updating the databases and coordinating complaints and requests relating to health care provided in the City's jails. Examples of work: Review dashboard on a daily basis, notify emergency contact for patients with specific serious injuries, hospitalizations and enter into database. Assist in coordinating the bi-monthly QIC meetings by recording meeting minutes and updating the database with relevant outcomes and follow-up action items. Answer incoming calls, compose email identifying case as a complaint and/or request. Review voicemails, transcribing messages and email. Enter and update new cases into the Patient Relations database. Monitor and maintain the Patient Relations email in-box for all correspondences received and appropriately handle according to standardized procedures and policies. Complete day-end reconciliation of inquiries received, assigned and sent. Perform additional tasks as assigned. Minimum Qualifications: 1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or, 2. A satisfactory combination of education, training and experience. NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs

Requisition #: 7402 # of openings: 1 Employment Type: Full time Permanent Category: Non-Bargaining Workplace Arrangement: Hybrid Fund: 1199SEIU National Benefit Fund Job Classification: Exempt Responsibilities • Supervise Balance Billing Department staff in accordance with established departmental procedures, Human Resources guidelines, and provisions of the Collective Bargaining Agreement, as appropriate; monitor and process staff time and attendance via timekeeping system (ADP) • Evaluate employee performance related to attendance, productivity, and workflow adherence; provide ongoing coaching, feedback, and corrective action when necessary. Identify training needs and develop performance improvement plans to enhance staff effectiveness and engagement. • Collaborate with management to develop, revise, and implement policies, procedures, and workflows to ensure compliance with internal standards and external regulations. • Assist in overseeing No Surprise Act open negotiations and Independent Dispute Resolution processes, ensuring strict regulatory timelines and accuracy standards are met. • Provide guidance to staff on complex claims, including review and approval of payments exceeding staff thresholds and system updates in accordance with Fund policies. • Proactively negotiate claims impacted by the No Surprises Act, focusing on resolving disputes with out-of-network providers to avoid escalation to Independent Dispute Resolution. This includes leveraging communication and negotiation strategies to achieve mutually agreeable payment solutions. Assess claim details and potential outcomes to determine when negotiation is more beneficial than escalating to Independent Dispute Resolution, utilizing various benchmarks. Assess and resolve all No Surprises Act staff claims inquiries • Monitor daily, weekly, and monthly production, aging, and escalation reports to ensure timely and appropriate action. • Assist in developing and maintaining No Surprises Act reporting structures, tracking key metrics such as settlement rates, Independent Dispute Resolution escalation, and compliance indicators; Prepare and present quantitative and qualitative reports to management highlighting trends, performance gaps, and opportunities for improvement. • Manage updates to BeneFAQ topics to ensure accurate • Oral and written communication with members, providers, attorneys and/or collection agencies regarding payment status and other status of inquiries by drafting various confirmation, correspondence, and resolution letters • Perform additional duties and projects as assigned by management Qualifications • Bachelor's degree in Business Management, Health, or relevant years of experience required • Minimum three (3) years' experience within claims processing department with in-depth knowledge of medical claims processing, medical terminology in a healthcare benefits environment; to include one (1) years' experience in a leadership role required • Strong management and leadership skills required; ability to coach, mentor, motivate staff; generate and implement improvement plans; address staff training needs • Excellent math skills and the ability to translate mathematical information into concise reports • Ability to conduct various data comparison analysis, working knowledge of macros, tables, forms, queries and reports a must • Excellent knowledge eligibility rules, Coordination of Benefits, and 1199SEIU Benefit and Pension Fund benefits and Funds systems (QNXT, DMS V3, RightFax); experience with fee negotiations and settlements; knowledge of balance billing, Fair Health, BeneFAQs, No Surprise Act preferred • Demonstrate strong analytical, organizational, problem-solving and time management skills; ability to multi-task and meet operational deadlines • Intermediate skill level with Microsoft Access, Excel and Word required; knowledge of PowerPoint and Access preferred • Excellent research, interpersonal, oral and written communication skills • Able to work well under pressure and prioritize work with tight deadlines in a high-volume environment

About Us: The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Exciting Opportunity at MSK: Join our Perioperative Services team as a Supervisor of Operating Room Support Services, where you'll play a vital role in supporting safe, efficient, and high-quality surgical care! In this leadership position, you will oversee OR support staff and coordinate key operational functions including patient flow, equipment delivery, inventory management, and sanitation services. You'll collaborate closely with nursing and surgical teams to foster a culture of collaboration, excellence, and reliability-ensuring every procedure is supported by a well-run, patient-centered environment. Role Overview: Oversees daily OR support operations, including staffing assignments, patient flow, and OR readiness. Ensures compliance with regulatory standards, safety protocols, and organizational policies. Maintains appropriate OR supplies, equipment, and case cart accuracy to support procedures. Implements contingency plans to address staffing, equipment, or supply issues. Supervises, evaluates, and coaches OR support staff; manages performance improvement and discipline as needed. Coordinates recruitment, scheduling, onboarding, and training of support personnel. Collaborates with nursing, materials management, and sterile processing leaders on workflow and new equipment implementation. Monitors incident reporting, quality metrics, and service delivery trends; recommends improvements. Fosters a collaborative, accountable team environment focused on efficiency and patient safety. Key Qualifications: Minimum of four (4) years of healthcare-related experience Demonstrated technical and operational experience in a perioperative or healthcare support environment, including OR workflows, patient flow, equipment and supply management, regulatory compliance, and supervision of frontline support staff. Core Skills: Builds and develops high-performing teams through trust, inclusion, and individualized support. Communicates clearly and effectively to set expectations, provide constructive feedback, and keep teams informed and engaged. Demonstrates fairness and accountability by applying policies consistently and holding self and others to high standards. Inspires and supports employee growth by identifying development needs and creating learning opportunities. Navigates challenging situations and difficult conversations with professionalism, adaptability, and good judgment. Models accountability and cultivates a culture of ownership and responsibility. Additional Information: Location: 1275 York Avenue, New York, NY Schedule: 1pm - 9pm; Monday through Friday, rotating weekends and holidays Reporting to: Manager, Perioperative Services Helpful Links: MSK Compensation Philosophy Review our great benefits offering Pay Range: $61,300.00 - $95,100.00FSLA Status: Exempt Closing: At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills. MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Job details About Us: The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Exciting Opportunity at MSK: Join our Perioperative Services team as a Supervisor of Operating Room Support Services, where you'll play a vital role in supporting safe, efficient, and high-quality surgical care! In this leadership position, you will oversee OR support staff and coordinate key operational functions including patient flow, equipment delivery, inventory management, and sanitation services. You'll collaborate closely with nursing and surgical teams to foster a culture of collaboration, excellence, and reliability-ensuring every procedure is supported by a well-run, patient-centered environment. Role Overview: * Oversees daily OR support operations, including staffing assignments, patient flow, and OR readiness. * Ensures compliance with regulatory standards, safety protocols, and organizational policies. * Maintains appropriate OR supplies, equipment, and case cart accuracy to support procedures. * Implements contingency plans to address staffing, equipment, or supply issues. * Supervises, evaluates, and coaches OR support staff; manages performance improvement and discipline as needed. * Coordinates recruitment, scheduling, onboarding, and training of support personnel. * Collaborates with nursing, materials management, and sterile processing leaders on workflow and new equipment implementation. * Monitors incident reporting, quality metrics, and service delivery trends; recommends improvements. * Fosters a collaborative, accountable team environment focused on efficiency and patient safety. Key Qualifications: * Minimum of four (4) years of healthcare-related experience * Demonstrated technical and operational experience in a perioperative or healthcare support environment, including OR workflows, patient flow, equipment and supply management, regulatory compliance, and supervision of frontline support staff. Core Skills: * Builds and develops high-performing teams through trust, inclusion, and individualized support. * Communicates clearly and effectively to set expectations, provide constructive feedback, and keep teams informed and engaged. * Demonstrates fairness and accountability by applying policies consistently and holding self and others to high standards. * Inspires and supports employee growth by identifying development needs and creating learning opportunities. * Navigates challenging situations and difficult conversations with professionalism, adaptability, and good judgment. * Models accountability and cultivates a culture of ownership and responsibility. Additional Information: * Location: 1275 York Avenue, New York, NY * Schedule: 1pm - 9pm; Monday through Friday, rotating weekends and holidays * Reporting to: Manager, Perioperative Services Helpful Links: * MSK Compensation Philosophy * Review our great benefits offering Pay Range: $61,300.00 - $95,100.00 FSLA Status: Exempt Closing: At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills. MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Application Process * 01 Step 1: Complete an Online Application * 02 Step 2: Interview Process * 03 Step 3: Provide References * 04 Step 4: Extension of Job Offer * 05 Step 5: Onboarding * 06 Step 6: New Employee Orientation Supervisor, OR Support Services Department:Nursing Location: New York, NY

**About Us:** The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. **Exciting Opportunity at MSK:** Join our Perioperative Services team as a **Supervisor of Operating Room Support Services** , where you'll play a vital role in supporting safe, efficient, and high-quality surgical care! In this leadership position, you will oversee OR support staff and coordinate key operational functions including patient flow, equipment delivery, inventory management, and sanitation services. You'll collaborate closely with nursing and surgical teams to foster a culture of collaboration, excellence, and reliability-ensuring every procedure is supported by a well-run, patient-centered environment. **Role Overview:** + Oversees daily OR support operations, including staffing assignments, patient flow, and OR readiness. + Ensures compliance with regulatory standards, safety protocols, and organizational policies. + Maintains appropriate OR supplies, equipment, and case cart accuracy to support procedures. + Implements contingency plans to address staffing, equipment, or supply issues. + Supervises, evaluates, and coaches OR support staff; manages performance improvement and discipline as needed. + Coordinates recruitment, scheduling, onboarding, and training of support personnel. + Collaborates with nursing, materials management, and sterile processing leaders on workflow and new equipment implementation. + Monitors incident reporting, quality metrics, and service delivery trends; recommends improvements. + Fosters a collaborative, accountable team environment focused on efficiency and patient safety. **Key Qualifications:** + Minimum of four (4) years of healthcare-related experience + Demonstrated technical and operational experience in a perioperative or healthcare support environment, including OR workflows, patient flow, equipment and supply management, regulatory compliance, and supervision of frontline support staff. **Core Skills:** + Builds and develops high-performing teams through trust, inclusion, and individualized support. + Communicates clearly and effectively to set expectations, provide constructive feedback, and keep teams informed and engaged. + Demonstrates fairness and accountability by applying policies consistently and holding self and others to high standards. + Inspires and supports employee growth by identifying development needs and creating learning opportunities. + Navigates challenging situations and difficult conversations with professionalism, adaptability, and good judgment. + Models accountability and cultivates a culture of ownership and responsibility. **Additional Information:** + Location: 1275 York Avenue, New York, NY + Schedule: 1pm - 9pm; Monday through Friday, rotating weekends and holidays + Reporting to: Manager, Perioperative Services **Helpful Links:** + MSK Compensation Philosophy (****************************************************** + Review our great benefits offering Pay Range: $61,300.00 - $95,100.00 FSLA Status: Exempt **Closing** : At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills. MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Supervises and coordinates the daily operation and staff of the Support Services team. Ensures professional and quality services are rendered to the customer. Job Responsibility Promotes Support Services department goals by selecting, motivating, and training capable team members. Leads the activities of assigned Support Services team members by communicating and providing guidance toward achieving department objectives. Supervises, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner. Maintains employee time and attendance records and submits weekly payroll time sheets. Ensures adequate coverage at all times to ensure optimal customer service; ensures work is distributed evenly among the staff. Trains new employees in all aspects of environmental service and engineering functions to ensure that policies and procedures are observed and maintained. Coordinates emergency repairs, ensuring the continued smooth operation. Assists outside contractors with service and utility shutdowns, as required. Inspects facility for cleanliness and equipment functioning; performs room-by-room inspections of patient rooms and facilities at established frequencies; ensures that cleaning agents are used properly; performs follow-up inspections to assure that all discrepancies are corrected. Participates and organizes in-service activities and educational programs; attends and prepares for programs as necessary; demonstrates and explains new techniques and equipment to the staff; maintains documentation. Maintains supply inventory; orders and issues necessary supplies; implements the department's preventative maintenance program. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Job Qualification Associate's Degree required, or equivalent combination of education and related experience. 4-6 years of relevant experience and 0-2 years of leadership / management experience, required. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Supervises and coordinates the daily operation and staff of the Support Services team. Ensures professional and quality services are rendered to the customer. Job Responsibility + Promotes Support Services department goals by selecting, motivating, and training capable team members. + Leads the activities of assigned Support Services team members by communicating and providing guidance toward achieving department objectives. + Supervises, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner. + Maintains employee time and attendance records and submits weekly payroll time sheets. + Ensures adequate coverage at all times to ensure optimal customer service; ensures work is distributed evenly among the staff. + Trains new employees in all aspects of environmental service and engineering functions to ensure that policies and procedures are observed and maintained. + Coordinates emergency repairs, ensuring the continued smooth operation. + Assists outside contractors with service and utility shutdowns, as required. + Inspects facility for cleanliness and equipment functioning; performs room-by-room inspections of patient rooms and facilities at established frequencies; ensures that cleaning agents are used properly; performs follow-up inspections to assure that all discrepancies are corrected. + Participates and organizes in-service activities and educational programs; attends and prepares for programs as necessary; demonstrates and explains new techniques and equipment to the staff; maintains documentation. + Maintains supply inventory; orders and issues necessary supplies; implements the department's preventative maintenance program. + Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Job Qualification + Associate's Degree required, or equivalent combination of education and related experience. + 4-6 years of relevant experience and 0-2 years of leadership / management experience, required. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). The salary range for this position is $66300-$98500/year It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

Supervises and coordinates the daily operation and staff of the Support Services team. Ensures professional and quality services are rendered to the customer. Job Responsibility Promotes Support Services department goals by selecting, motivating, and training capable team members. Leads the activities of assigned Support Services team members by communicating and providing guidance toward achieving department objectives. Supervises, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner. Maintains employee time and attendance records and submits weekly payroll time sheets. Ensures adequate coverage at all times to ensure optimal customer service; ensures work is distributed evenly among the staff. Trains new employees in all aspects of environmental service and engineering functions to ensure that policies and procedures are observed and maintained. Coordinates emergency repairs, ensuring the continued smooth operation. Assists outside contractors with service and utility shutdowns, as required. Inspects facility for cleanliness and equipment functioning; performs room-by-room inspections of patient rooms and facilities at established frequencies; ensures that cleaning agents are used properly; performs follow-up inspections to assure that all discrepancies are corrected. Participates and organizes in-service activities and educational programs; attends and prepares for programs as necessary; demonstrates and explains new techniques and equipment to the staff; maintains documentation. Maintains supply inventory; orders and issues necessary supplies; implements the department's preventative maintenance program. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Job Qualification Associate's Degree required, or equivalent combination of education and related experience. 4-6 years of relevant experience and 0-2 years of leadership / management experience, required. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Job DescriptionDescription: Under the direct supervision of the Senior Behavioral Health Support Supervisor, the Behavioral Health Support Supervisor (BHSS) will help build a strong team and shape staff behaviors to ensure high-quality services are being provided to youth and families. They will collaborate with the Behavioral Health Services Administration Team and Behavioral Health Support Workers (BHSWs) in growing and implementing standards and processes. The BHSS will be responsible for email correspondence, maintaining case documentation, and communicating upcoming deadlines to BHSWs in a timely manner. They must be extremely organized and able to perform at a high level of accuracy. The BHSS must maintain appropriate professional relationships with the Behavioral Health Services Administration Team, BHSWs, and families and their Care Teams to ensure optimal care and high-quality services. Requirements: MAJOR DUTIES AND RESPONSIBILITIES: ? Reviewing documentation (Progress Notes, Verification of Service Forms, Service Plans, etc.) from BHSWs to provide constructive feedback and request corrections when needed. ? Updating shared records of documentation (Service Plan due dates, authorization start and end dates). ? Referencing the youth's Service Plans to ensure BHSWs are using the correct goal and objective on Progress Notes. ? Audit BHSWs' utilization for accuracy and continuity of care in compliance with CFTSS and HCBS guidelines. ? Referencing authorization approval where applicable to ensure BHSWs are following the approved units and frequency of each service. ? Report service provision overutilization, including but not limited to fraud, waste, and abuse. ? Holding supervision meetings with assigned BHSWs to acknowledge strengths and advise on areas needing improvement. ? Communicating and following up effectively with the Director of Behavioral Health Services, Senior BHSS, and BHSWs regarding concerns that need immediate attention (pause in services, outstanding paperwork). ? Coordinating meetings between BHSWs, families, and the youth's Care Team when needed. ? Collaborating with the Director of Behavioral Health Services on department meeting agendas. ? Assisting in leading department meetings and presenting applicable feedback regarding documentation and service provision. ? Attending and completing all mandatory OCFS trainings for provided services within six (6) months of hire date. ? Performing other responsibilities as assigned. QUALIFICATIONS: EDUCATIONAL: ? Associate degree required ? Bachelor's degree preferred EXPERIENCE: ? Supervisory experience ? At least 1 year of experience working with youth. ? At least 6 months of experience in the mental health field. PREFERRED SKILLS: ? Proficiency in Microsoft Office ? Excellent oral and written communication skills ? Bilingual (Spanish) ? Highly organized and detail-oriented SCHEDULE: ? Must work three (3) days per week from 9 am-5 pm. ? Must be present at mandatory meetings. BACKGROUND: Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. ? State Central Registry Clearance ? Justice Center Background Check REQUIRED ACTIVE CERTIFICATION: · Credential Verification · Medical clearance CPR/First Aid (and 2-year recertification) Mandated Reporter CFTSS Training (CPST and PSR) Intimate Partner Violence Motivational Interviewing Safety and Risk: Investigation, Synthesis, and Assessment Suicide Awareness Cultural Competency Trauma-Informed Care LGBTQ Training Other training as assigned PHYSICAL REQUIREMENT: · Lifting requirement of 50 lbs. · Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling, and climbing Salary Range: $23.00-$25.00

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position * The Clinical Services Supervisor, in collaboration with the Nurse Manager and Practice Administrator, oversees daily clinical operations with a primary focus on specialty services. This role ensures the delivery of high-quality, patient-centered care and carries administrative responsibilities including the management, coordination, and support of multidisciplinary care teams. * The Supervisor promotes best practices to uphold standards for quality of care, patient safety, and satisfaction, in alignment with AdvantageCare Physicians policies, regulatory requirements, and clinical workflows. Principal Accountabilities * Collaborates with the office leadership to manage the daily operations of the medical office care teams including, ensuring that standards for quality of care, patient satisfaction, and patient safety are maintained, as established by AdvantageCare Physicians (ACPNY). * Assess the practice needs to identify gaps in care teams and assist with recruiting and retention efforts as appropriate. Screen and select applicants and provide general orientation to newly hired team members. Provide work directions, assign schedules, and conduct on-the-job training. Monitor and evaluate care team performance, and recommend personnel actions, such as promotions, demotions, transfers, and disciplinary actions. * Assist in the interpretation of and compliance with Human Resources, ACPNY and departmental policies and procedures. * Ensure employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions. * As a member of the interdisciplinary healthcare team, collaborates with providers and others on the clinical care team to formulate and implement comprehensive patient centered plans of care to achieve expected outcomes. * Interface with physicians, all staff members as it relates to care team process. * Interface with co-located partners, elected officials and special guest visits throughout the building to ensure seamless operations * Respond to situations which require leadership's presence to de-escalate a patient encounter or provide education and direction to our staff for patient service recovery. * Ensure compliance with all infection control policies, procedures, and OSHA (Occupational, Safety and Health Act)standards. Participate in program evaluation and quality improvement activities; actively seek input to support patient care and outcomes. Ensure all HEDIS (Healthcare Effectiveness Data and Information Set), HCC (Hierarchical Condition Categories) and PCMH (Patient-Centered Medical Home) measures are completed in the required time frame. * Collaborate with the Quality team to identify areas in need of improvement as well as sharing of Best Practices. Report all metrics related to patient outcomes and work collaboratively with the nurse manager and practice administrator and the Quality Department. * Maintain all regulatory certifications including but not limited to QUAD A (American Association for Accreditation of Ambulatory Surgical Facilities), IAC (Intersocietal Accreditation Commission), PCMH (Patient Center Medical Home), and CMS (Centers for Medicare & Medicaid Services) regulations. * Provide leadership and clinical guidance within the specialty area to ensure effective, evidence-based patient care. * Monitor clinical workflows, patient outcomes, and adherence to established protocols and quality measures. * Support staff in clinical decision-making, case reviews, and implementation of best practices. * Collaborate with providers and specialty teams to enhance service delivery and patient experience. Qualifications Education, Training, Licenses, Certifications * Bachelor's degree; Additional years of related experience may be used in lieu of Degree * Current Licensure as an RN in the State of New York Relevant Work Experience, Knowledge, Skills, and Abilities * Current Licensure as an RN in the State of New York. * Management experience preferred but not required. * Current BLS and ACLS. * Minimum 2 years of clinical experience, with at least 2 years in a leadership or supervisory role. Additional Information * Requisition ID: 1000002756 * Hiring Range: $94,000 - $115,000

Department/Unit: Cardio-Respiratory Services Work Shift: Evening (United States of America) Salary Range: $86,650.99 - $134,309.04 The Supervisor of Cardio-Respiratory Services has the responsibilities of ensuring adequate staffing and skill mix across their assigned shift, promoting professional excellence through workforce development, and supporting AMC research activities. The Supervisors will interact daily with staff, colleagues, and the Manager to discuss issues, problems, and strategies. The Supervisor is responsible for the day-to-day shift operation, which includes but is not limited to corrective action, staff assignment, problem follow-up, staff evaluation, and clinical practice. The Supervisors will undertake various projects at the request of the Manager and report on these as requested. Active involvement in hospital intra-disciplinary QITs is an expectation. Essential Duties and Responsibilities * Understands the hospital strategic plan within scope of Supervisor, Cardiorespiratory Services, expectation and role. * Responsible to interpret and follow Physicians' orders * Ability to triage workload and complete accordingly * Representative of Cardio-Respiratory Services in support of the ideals and principles of the department and organizational culture. * Exemplifies Albany Med CARES guiding principles * Assists, as needed, the onboarding of new staff, conducting department orientation * Understands and promotes Patient and Employee Safety as our number one priority * Promotes a safe environment for patients and staff * Understands the Joint Commission and DNV patient care standards as they pertain to CRS staff, both licensed and non-licensed roles Qualifications * Associate's Degree in Respiratory Care/Cardio-Respiratory Sciences from a CoARC approved Respiratory Care Program - required * Bachelor's Degree in Cardio-Respiratory Sciences, Health Services Administration, or similar - required * 4-6 years of clinical experience in the setting of an academic medical center with clinical competency in neonatal, pediatric, and adult critical care - required * 1-3 years in the 'Charge' or 'Resource' role in the absence of the Supervisor/Manager - required * 1-3 years of pulmonary function testing experience - preferred * 1-3 years of Children's Hospital Transport skill set - preferred * Ability to read and interpret documents such as medical records, requisitions, operator's manuals and procedure manuals. * Ability to communicate effectively with staff, manager, colleagues, patients, families, and physicians. * Listens well and engages in interactive dialogue with others. * Must be able to present and function professionally in front of groups of people that may include administrators and physicians. * Ability to add, subtract, multiply, and divide in all units of measure - using whole numbers and decimals. * Ability to compute rate, ratios, and percents. * Some algebraic skills are required for calculations. * Ability to be honest, to be punctual, and to perform the job in adherence to the highest standards of ethical conduct as defined by AMHS and the tenets of the profession. * Ability to be accurate in such matters as record keeping, and to use good judgement when performing the functions of the job or when interacting with others. * Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict. * Ability to adhere to AMHS policies, procedures and practices, (including AMC Cares) and to utilize AMHS's problem-solving processes for resolving grievances or disagreements. * Ability to anticipate and resolve potential problems to ensure the continuity of appropriate patient care. * Ability to identify problems, collect data, establish facts, assess, and draw valid conclusions. * Ability to improve job performance through attending conferences, AARC membership, and continuing education. * RRT - Registered Respiratory Therapist Upon Hire - required * CRT - Certified Respiratory Therapist Upon Hire - required * BCLS - Basic Life Support Upon Hire - required * ACLS Upon Hire - required * PALS - Pediatric Advanced Life Support Upon Hire - required * NRP - Neonatal Resuscitation Upon Hire - required Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Constantly * Walking - Constantly * Sitting - Rarely * Lifting - Frequently * Carrying - Frequently * Pushing - Occasionally * Pulling - Occasionally * Climbing - Occasionally * Balancing - Occasionally * Stooping - Frequently * Kneeling - Frequently * Crouching - Frequently * Crawling - Occasionally * Reaching - Frequently * Handling - Frequently * Grasping - Frequently * Feeling - Constantly * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Constantly * Eye/Hand/Foot Coordination - Constantly Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Constantly * Hazards - Frequently * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Cardio-Respiratory Services Work Shift: Evening (United States of America) Salary Range: $86,650.99 - $134,309.04The Supervisor of Cardio-Respiratory Services has the responsibilities of ensuring adequate staffing and skill mix across their assigned shift, promoting professional excellence through workforce development, and supporting AMC research activities. The Supervisors will interact daily with staff, colleagues, and the Manager to discuss issues, problems, and strategies. The Supervisor is responsible for the day-to-day shift operation, which includes but is not limited to corrective action, staff assignment, problem follow-up, staff evaluation, and clinical practice. The Supervisors will undertake various projects at the request of the Manager and report on these as requested. Active involvement in hospital intra-disciplinary QITs is an expectation. Essential Duties and Responsibilities Understands the hospital strategic plan within scope of Supervisor, Cardiorespiratory Services, expectation and role. Responsible to interpret and follow Physicians' orders Ability to triage workload and complete accordingly Representative of Cardio-Respiratory Services in support of the ideals and principles of the department and organizational culture. Exemplifies Albany Med CARES guiding principles Assists, as needed, the onboarding of new staff, conducting department orientation Understands and promotes Patient and Employee Safety as our number one priority Promotes a safe environment for patients and staff Understands the Joint Commission and DNV patient care standards as they pertain to CRS staff, both licensed and non-licensed roles Qualifications Associate's Degree in Respiratory Care/Cardio-Respiratory Sciences from a CoARC approved Respiratory Care Program - required Bachelor's Degree in Cardio-Respiratory Sciences, Health Services Administration, or similar - required 4-6 years of clinical experience in the setting of an academic medical center with clinical competency in neonatal, pediatric, and adult critical care - required 1-3 years in the ‘Charge' or ‘Resource' role in the absence of the Supervisor/Manager - required 1-3 years of pulmonary function testing experience - preferred 1-3 years of Children's Hospital Transport skill set - preferred Ability to read and interpret documents such as medical records, requisitions, operator's manuals and procedure manuals. Ability to communicate effectively with staff, manager, colleagues, patients, families, and physicians. Listens well and engages in interactive dialogue with others. Must be able to present and function professionally in front of groups of people that may include administrators and physicians. Ability to add, subtract, multiply, and divide in all units of measure - using whole numbers and decimals. Ability to compute rate, ratios, and percents. Some algebraic skills are required for calculations. Ability to be honest, to be punctual, and to perform the job in adherence to the highest standards of ethical conduct as defined by AMHS and the tenets of the profession. Ability to be accurate in such matters as record keeping, and to use good judgement when performing the functions of the job or when interacting with others. Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict. Ability to adhere to AMHS policies, procedures and practices, (including AMC Cares) and to utilize AMHS's problem-solving processes for resolving grievances or disagreements. Ability to anticipate and resolve potential problems to ensure the continuity of appropriate patient care. Ability to identify problems, collect data, establish facts, assess, and draw valid conclusions. Ability to improve job performance through attending conferences, AARC membership, and continuing education. RRT - Registered Respiratory Therapist Upon Hire - required CRT - Certified Respiratory Therapist Upon Hire - required BCLS - Basic Life Support Upon Hire - required ACLS Upon Hire - required PALS - Pediatric Advanced Life Support Upon Hire - required NRP - Neonatal Resuscitation Upon Hire - required Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Constantly Walking - Constantly Sitting - Rarely Lifting - Frequently Carrying - Frequently Pushing - Occasionally Pulling - Occasionally Climbing - Occasionally Balancing - Occasionally Stooping - Frequently Kneeling - Frequently Crouching - Frequently Crawling - Occasionally Reaching - Frequently Handling - Frequently Grasping - Frequently Feeling - Constantly Talking - Constantly Hearing - Constantly Repetitive Motions - Constantly Eye/Hand/Foot Coordination - Constantly Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Constantly Hazards - Frequently Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

We're making the hiring process easier by using a video interviewing technology called HireVue. After completing your online application, record your job interview using your computer or smartphone at a time that works for you. HireVue will send you an email with a link and instructions. If you can't complete your interview right away, we'd love for you to complete it within a few days. One of our recruiters will be in touch within one to two business days with next steps. We can't wait to see what you have to offer. Text “START” to 47257 or Click HERE to opt in to receive the invite via text message. Message and data rates may apply. Pay rate for this position is: $22.40 / hr The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting Responsibilities Looking for a fulfilling career? We're hiring shift coordinators to assist adults with intellectual and developmental disabilities. This position gives you the opportunity to showcase your leadership and organizational skills in the role of the shift coordinator. Not only will you be a DSP, you will be an advocate and voice as people exercise informed decision making in regards to their own well-being. You will be an ally as they communicate their wants and needs to others. The shift coordinator is a hands-on professional that has a direct role in supporting the daily activities of people with intellectual and developmental disabilities. With the assistance of the leadership team, the shift coordinator will be responsible for coordinating work schedules for all staff. Qualifications Minimum of High School diploma or High School Equivalency; college experience preferred. Valid New York State drivers' license that meets Heritage Christian Services motor vehicle standards. Reliable transportation required. Physical ability to lift over 50 pounds and provide assistance to people who require support with transfers. Minimum six months experience in direct support is required. Ideal candidates should demonstrate: Excellent organizational, verbal and written communication skills Flexibility in scheduling Ability to lead and motivate others Benefits include: Holidays - Full-time employees receive 11 paid holidays a year, including three that can be flexed for days that are important to them. Vacation time - begin to accrue vacation time immediately and can use vacation hours after six months of benefit-eligible employment. Paid sick leave - All employees begin to accrue paid sick leave immediately upon hire and can use it upon accrual as needed. Retirement plan - Heritage Christian Services contributes to employee retirement funds after 12 months and/or 1,000 hours of employment; it's invested money that employees can use at upon retirement. Our Commitment to Equity and Justice We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity. As you speak out, be strong, faithful and well.

Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00

The Dining Services Supervisor is responsible for dining room staff oversight and assumes responsibility in the absence of the Department Managers. The Dining Services Supervisor shares responsibility for ensuring residents and guests are serviced in a hospitable and efficient manner. Qualifications & Education Required: High School Graduate or equivalent is required HACCP/Food Safety Certified is required - St. John's will provide Associate's degree in hospitality management is preferred. Fluent in the English Language At Least three (3) Years' experience (one (1) of which in a supervisory position) preferably in a high-volume upscale restaurant, hotel, country club or senior living community preferred but not required. Core Organizational Competencies: St. John's Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards elders, families and colleagues. Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others. Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends. Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities. Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments. Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides elder-driven care. Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by elder or team and can be counted on to help or assist when needed. Responds in a timely manner. Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor.

Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00

EMMA L. BOWEN COMMUNITY SERVICE CENTER Also known as UPPER MANHATTAN MENTAL HEALTH CENTER, INC. The Emma L. Bowen Community Service Center is seeking a Care Management Supervisor to join our team. This position is a terrific opportunity for someone to gain additional experience and make a difference in the lives of our clients. For over 45 forty-five years, our organization has provided mental health and holistic services in northern Manhattan for families, children, adolescents, and other adults including the elderly in a supportive and caring environment. We also have an out-patient and residential substance abuse program as well as a Therapeutic Preschool for 3-5 year olds. Upper Manhattan Mental Health Center is a Certified National Health Service Corps (NHSC) site. For additional information about our organization and programs, please visit us on our website at ***************** JOB DESCRIPTION Job Title: Care Management Supervisor Job Location: Care Management Department Hours: 35 hours, Monday - Friday Union: Non-union Essential Duties and Responsibilities: (1) assist in the direction and management of the Care Management Program; (2) provide direct supervision of direct reporting staff; (3) assist in program development, oversee regulatory compliance, facilities management, and policy and systems development; (4) interact with vendors and sub-contractors on a regular basis; including the following: Plan and develop facility systems to ensure effective delivery of services. Collaborate with staff in the implementation of databases, the collection of statistical information and tracking results. Implement quality assurance procedures for measuring and documenting client outcomes when evaluating program effectiveness. Prepare, review & ensure the accuracy & timeliness of, Medicaid billing documents, reports & statistical information. Oversee all program operations, manage direct reporting program. Facilitate communications across multiple agency programs. Make recommendations to management regarding organizational policies, procedures, and protocols. Train staff on work projects, program directives, and policy implementation. Act as liaison for the agency as designated. Ensure that all goals, targets, and performance outcomes are met. Analyze program and demographic data to make programmatic improvements. Determine the knowledge, skills, and abilities required to perform specific services and recommend staff to perform such functions. Communicate with peers on issues related to client progress and best program practices. Confer with Program Director & Senior Management regardign programmatic and personnel issues. Conduct performance appraisals as needed. Direct client service/program responsibilities. Supervise, review and approve staffs' training and other requests. Make personnel recommendations to Program-Director. Maintain professional relationships with clients and client confidentiality. Practice Universal Precautions/Standard Protocol & Procedures. REPORTS TO: Director of Care Management Program Requirements Master's Degree or advanced degree in Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance. A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling. Knowledge, understanding and the ability to work closely with chronic mentally ill individuals. Experience with public speaking, leading teams, team building, and community networking. Experience with technology and the integration into program workflow. Experience with community outreach, progressive management, administrative and leadership experience overseeing a large population of social service recipients. Bi-lingual, English with Spanish preferred Salary Description 55,000-56,000

At Elderwood at Williamsville the Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures Responsibilities 1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms. 2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service. 3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service. 4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle. 5. Provides regular communication to the Director and/or Administrator regarding food service operations. 6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator. 7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services. 8. Performs job functions of each subordinate department position when necessary. 9. Acts as Director of Dining Services in his/her absence. 10. Regularly interacts and communicates with residents/family members regarding meal service. 11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting. 12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations. 13. Acts as a preceptor for food service students and interns. 14. Assists with training of new and current department staff. 15. Conducts in-service programs for dietary and facility staff upon request. 16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members. 17. Utilizes electronic timekeeping system as directed. 18. Arrives to work on time, regularly, and works as scheduled. 19. Recognizes and follows the dress code of the facility including wearing name tag at all times. 20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc. 21. Supports and abides by Elderwood's Mission, Vision, and Values. 22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies. 23. Performs other duties as assigned by supervisor, management staff or Administrator. Qualifications High School diploma or equivalent Working knowledge of CMS and DOH regulations related to food service Associates degree in Food Service Management, Hospitality Management, or related field preferred Certified Dietary Manager preferred Demonstrated supervisory experience preferred Experience with DOH survey process preferred Computer skills consistent with nutritional software programs preferred This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

The Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures. Responsibilities 1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms. 2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service. 3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service. 4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle. 5. Provides regular communication to the Director and/or Administrator regarding food service operations. 6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator. 7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services. 8. Performs job functions of each subordinate department position when necessary. 9. Acts as Director of Dining Services in his/her absence. 10. Regularly interacts and communicates with residents/family members regarding meal service. 11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting. 12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations. 13. Acts as a preceptor for food service students and interns. 14. Assists with training of new and current department staff. 15. Conducts in-service programs for dietary and facility staff upon request. 16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members. 17. Utilizes electronic timekeeping system as directed. 18. Arrives to work on time, regularly, and works as scheduled. 19. Recognizes and follows the dress code of the facility including wearing name tag at all times. 20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc. 21. Supports and abides by Elderwood's Mission, Vision, and Values. 22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies. 23. Performs other duties as assigned by supervisor, management staff or Administrator. Qualifications High School diploma or equivalent Working knowledge of CMS and DOH regulations related to food service Associates degree in Food Service Management, Hospitality Management, or related field preferred Certified Dietary Manager preferred Demonstrated supervisory experience preferred Experience with DOH survey process preferred Computer skills consistent with nutritional software programs preferred This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.