Operations Manager jobs at Higher Ground Education - 445 jobs

A leading AI productivity platform seeks a Senior Equity Operations Manager to enhance their global equity program in San Francisco. This role focuses on the technical, operational, and compliance aspects of equity administration. Candidates should have 4-7 years in equity operations or legal/finance, along with a CEP Level I certification. The position offers a competitive salary ranging from $158,000 to $218,000 per year, depending on experience and location, alongside a comprehensive benefits package. #J-18808-Ljbffr

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. We're looking for a Customer Operations Manager who is passionate about solving problems, creating customer value, and driving long-term product adoption. If you thrive in a fast-paced environment and love helping customers succeed, we'd love to meet you. The Role: The Customer Operations Manager (CSM) leads the strategy and execution of the post-sale experience for Depositions by Filevine customers. You will directly manage a team of 3-5 Customer Success Associates and 3-5 Customer Support Associates. These associates will oversee a book of ~300 customer accounts and will manage long-term adoption and live support on depositions. This role blends team leadership with hands-on customer engagement. You'll deepen your expertise in Depositions, forecast account health, drive customer education, collaborate across GTM teams, and ensure that every customer realizes measurable value from the platform. What You'll Do & ManageCustomer Success & Adoption: - Manage and align goals for CSAs who own the post-sale experience, ensuring high engagement and long-term retention. - Become a product expert, answering functionality questions and diagnosing customer challenges. - Analyze usage trends and recommend tailored workflows to maximize customer ROI. Customer Education & Resources:- Create and maintain customer-facing content such as notice templates, best practices, guides, and training materials.- Collaborate cross-functionally to ensure education materials align with new product features and GTM efforts. Go-to-Market Collaboration:- Partner with Sales, Marketing, and Implementation to support product rollouts, onboarding journeys, and expansion opportunities.- Provide ground-level customer insights that help shape Filevine's GTM strategy. Issue Resolution & Cross-Functional Alignment:- Troubleshoot technical or workflow issues and route them to the correct internal teams for resolution.- Facilitate timely internal and external communication around open issues.- Identify fiscally responsible solutions that balance customer needs and contract terms. Customer Support:- Manage a team of customer support specialists who help with live deposition events. - Help create processes that streamline and optimize support through phone, email, and chat What You Bring 3+ years of experience in customer success or technical support, ideally in a fast-paced SaaS environment. Previous people-management experience, with a track record of developing and scaling customer-facing teams. Exceptional written and verbal communication skills. Strong organizational habits with the ability to stay proactive, responsive, and calm under pressure. Professionalism and confidence when navigating challenging or escalated conversations.A bias toward action, curiosity, and continual improvement. Experience with tools such as Zendesk, Talkdesk, Excel, Slack, Notion (or similar).Resilience and adaptability suited to a dynamic, startup-like environment Compensation Information: $115,000 - $137,000 The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package. Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at ****************** Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House- Top-of-the-line company swag Privacy Policy NoticeFilevine will handle your personal information according to what's outlined in our Privacy Policy. Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit ************ At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As the Revenue Operations Director focused on our internal Gong Deployment Strategy, you'll play a critical role in driving go-to-market efficiency and sales productivity by designing and managing scalable workflows and operating rhythms in Gong and integrated systems. You'll partner cross-functionally with Sales, Marketing, Field Operations and Strategy teams to align scalable outcomes that drive high performing teams internally to hit their goals, but also curate a Gong on Gong blueprint for customers to adopt. RESPONSIBILITIES * Design, implement, and execute a comprehensive internal Go-To-Market (GTM) data strategy for Gong AI Revenue OS and integrations. * Manage and serve as Gong's administrator, overseeing optimization, administration, and day-to-day management of Gong to drive organizational adoption, usage, and value. * Proactively adapt to and address field-facing challenges with clear Service Level Agreement (SLA) responsiveness in areas such as data quality and rules of engagement. * Collaborate cross-functionally to determine system requirements, reporting needs, and analytics solutions to support various teams. * Develop and maintain essential documentation related to policies, sales processes, and engagement rules, ensuring compliance across all levels of the organization. * Partner directly with the Product team to act as an internal feedback loop, contributing insights on new products and features. * Advocate for Gong adoption and best practices by collaborating with the Product team on identifying improvements, resolving bugs, and driving innovative use cases for the Sales team. * Foster Gong usage hygiene and enforce adherence within Sales teams to maximize productivity. * Own, maintain, and optimize operating rhythm assets within Gong. QUALIFICATIONS * Prior experience using Gong as an end-user or customer is strongly preferred. * Passion for technology with a knack for problem-solving, seeking out innovative process and technology-driven solutions. * Strong communication skills with the ability to translate complex technical information into clear, actionable insights for internal stakeholders. * Demonstrates exceptional organizational skills and thrives both independently and as part of a collaborative, team-based environment. * Proven ability to juggle multiple projects, prioritize effectively, and meet deadlines consistently. * Data-driven mindset with a keen eye for data quality, continuously driving design and improvement in collaboration with the team. * 8+ years of relevant experience in sales/business operations with a solid grasp of SaaS business models and expert proficiency in Salesforce.com. * Extensive experience managing and optimizing a complex tech stack, including tools for Customer Relationship Management (CRM), account planning, account scoring, data enrichment, and other productivity tools. * Background in sales organizations targeting Fortune 1000 companies. * Possesses exceptional analytical and quantitative skills, enabling data-driven strategic decision-making. PERKS & BENEFITS * We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs. * Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. * Mental Health benefits with covered therapy and coaching. * 401(k) program to help you invest in your future. * Education & learning stipend for personal growth and development. * Flexible vacation time to promote a healthy work-life blend. * Paid parental leave to support you and your family. * Company-wide recharge days each quarter. * Work from home stipend to help you succeed in a remote environment. The annual OTE for this position is $204,300 - $227,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from ************ domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit ********************************************************** for more details.

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit ************ At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As the Revenue Operations Director focused on our internal Gong Deployment Strategy, you'll play a critical role in driving go-to-market efficiency and sales productivity by designing and managing scalable workflows and operating rhythms in Gong and integrated systems. You'll partner cross-functionally with Sales, Marketing, Field Operations and Strategy teams to align scalable outcomes that drive high performing teams internally to hit their goals, but also curate a Gong on Gong blueprint for customers to adopt. RESPONSIBILITIES * Design, implement, and execute a comprehensive internal Go-To-Market (GTM) data strategy for Gong AI Revenue OS and integrations. * Manage and serve as Gong's administrator, overseeing optimization, administration, and day-to-day management of Gong to drive organizational adoption, usage, and value. * Proactively adapt to and address field-facing challenges with clear Service Level Agreement (SLA) responsiveness in areas such as data quality and rules of engagement. * Collaborate cross-functionally to determine system requirements, reporting needs, and analytics solutions to support various teams. * Develop and maintain essential documentation related to policies, sales processes, and engagement rules, ensuring compliance across all levels of the organization. * Partner directly with the Product team to act as an internal feedback loop, contributing insights on new products and features. * Advocate for Gong adoption and best practices by collaborating with the Product team on identifying improvements, resolving bugs, and driving innovative use cases for the Sales team. * Foster Gong usage hygiene and enforce adherence within Sales teams to maximize productivity. * Own, maintain, and optimize operating rhythm assets within Gong. QUALIFICATIONS * Prior experience using Gong as an end-user or customer is strongly preferred. * Passion for technology with a knack for problem-solving, seeking out innovative process and technology-driven solutions. * Strong communication skills with the ability to translate complex technical information into clear, actionable insights for internal stakeholders. * Demonstrates exceptional organizational skills and thrives both independently and as part of a collaborative, team-based environment. * Proven ability to juggle multiple projects, prioritize effectively, and meet deadlines consistently. * Data-driven mindset with a keen eye for data quality, continuously driving design and improvement in collaboration with the team. * 8+ years of relevant experience in sales/business operations with a solid grasp of SaaS business models and expert proficiency in Salesforce.com. * Extensive experience managing and optimizing a complex tech stack, including tools for Customer Relationship Management (CRM), account planning, account scoring, data enrichment, and other productivity tools. * Background in sales organizations targeting Fortune 1000 companies. * Possesses exceptional analytical and quantitative skills, enabling data-driven strategic decision-making. PERKS & BENEFITS * We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs. * Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. * Mental Health benefits with covered therapy and coaching. * 401(k) program to help you invest in your future. * Education & learning stipend for personal growth and development. * Flexible vacation time to promote a healthy work-life blend. * Paid parental leave to support you and your family. * Company-wide recharge days each quarter. * Work from home stipend to help you succeed in a remote environment. The annual OTE for this position is $204,300 - $227,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from ************ domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit ********************************************************** for more details.

Pair Team is a public benefit company reimagining care for the safety net. As an AI-enabled medical group for Medicaid and Medicare, we deliver medical, behavioral, and social care by integrating shelters, pantries and other community-based organizations into our whole-person model. As California's largest complex care provider, we've proven our impact to reduce avoidable emergency care, including a 52% and 26% reduction in ER visits and hospitalizations respectively. Once scaled nationally, our approach would save tax payers $150B per year. With our years of experience and vast data collected, we are now building an AI platform that embeds social work agents across the safety net to truly unify our fragmented healthcare and welfare system. By scaling our country's frontline medical and social services workforce, we aim to bring high-touch care to everyone. At Pair Team, we're not just delivering care-we're transforming it. We're building a future where high-touch, community-driven care is accessible to everyone, especially the most underserved. Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Journal of General Internal Medicine: A Novel Intervention for Medicaid Beneficiaries with Complex Needs About the Opportunity As the VP, Operations at Pair Team, you will play a critical role in leading the day-to-day and growth of Pair Team's most prominent program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs that help fuel the future direction of the company. This high-impact leadership role is at the center of our mission to transform care for underserved communities. This is a fully remote position reporting to the SVP of Field Operations. What You'll Do Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved Grow, manage, and scale a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers Manage the P&L, including unit economics, for your service line Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities Lead change management efforts as they arise; which include but aren't limited to: reorganizations, KPI rollouts, growth initiatives, etc. What You'll Need 8+ years of experience in operations with at least 5+ years of experience developing and leading large field teams Experience with managing a P&L, including unit economics Well versed in driving key performance metrics, building a high-performing team, and change management Ownership mindset - own driving results for the mission, business, and customer experience Strong collaboration skills with thought partners from product, clinical and finance teams Proven ability to translate operational needs into clear product requirements and able to drive them from ideation to execution with technical leaders/functions Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no "red tape"), and requires a "roll up your sleeves" attitude Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder Bonus points for additional experience in healthcare, scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitions Able to flex your schedule to support a California-based team in a fully remote environment Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. Because We Value You Competitive salary: $215,000 - $230,000 Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive medical, dental, and vision coverage 401(k) 100% company-sponsored short and long-term disability and life insurance Subsidized backup childcare and caregiver supports through Wellthy Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

WE'RE LUMA HEALTH. Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. The Role: This role is responsible for driving operational excellence and ensuring organizational readiness for new product rollouts. You will act as the central point of coordination between Product, Customer Success, Delivery, Sales, Marketing, Partnerships, and Engineering teams to align communication, processes, and strategy around product development, launches, and ongoing improvements. What YOU will do at Luma Health: Drive operational excellence, and readiness for new product rollouts to ensure users and internal teams know about changes/new functionality in the product Work with Product, Customer Success, Delivery, Sales, Marketing, Partnerships and Engineering teams to create alignment, and improve communication and processes around product development, launch, and iteration Maintain and update external and internal facing product roadmaps Identify and surface trends from company data (zendesk tickets, clickup, product usage, etc.) Build, maintain, and monitor reports, dashboards, and metrics to evaluate opportunities for improvement or risks. Evangelize with appropriate leadership teams and stakeholders Consult with the Product Knowledge team (documentation & training) for the content creation process across the product teams as well as surfacing updates around any changes or launches Coordinate roadmap rituals and own maintaining roadmap assets with the product teams Collaborate closely with product and design teams to ensure operational team processes are factored into new product development plans and designs, and to integrate solutions to identify user experience issues in upcoming versions Identify opportunities to improve product quality & user experience Create and maintain processes for the product team, and between the product team and stakeholders. (i.e. intaking and triaging enhancement requests, and tracking resolution.) Build frameworks and establish communication rituals to align the product team and ensure organizational awareness. Facilitate quarterly rituals to update Product Roadmap Own in-product guide's, tours and product badges Work with HR, IT and the Product Knowledge team to ensure holistic everboarding at Luma Health for teams that work cross functionally with Product and/or Engineering (including Product, Engineering, Design, Customer Success, Marketing, etc.). Who YOU Are: BA/BS Degree required 4+ years of experience in one or more of the following areas: Product Management, Product Operations Experience in gathering business insights and identifying trends from data Ability to use data to inform and support critical decisions SQL skills highly preferred Demonstrated ability to manage organizational change, including stakeholder communication, enablement, and feedback loops to drive adoption of new tools or processes. Excellent communication, the ability to engage internal and external customers. Strategic alignment, able to bring key partners across functions together Ability to foster collaboration and facilitate teamwork. Experience with cross functional collaboration and negotiation Experience evaluating, selecting, and implementing tools (e.g., JIRA, ClickUp, Amplitude, LaunchDarkly) for scaling teams and processes. Demonstrated ability to create scalable documentation and onboarding programs for internal teams. Exhibit an entrepreneurial mindset (self-motivated, tenacious, resourceful, no handbook necessary) Thrive in and have past experience working in fast paced environments Experience managing up, laterally, and down Comfortable presenting to executive audiences and translating complexity into clarity. What Sets You Apart: Background in B2B applications Advanced degree (Masters) Experience building from scratch, navigating ambiguity and changing priorities, and executing independently. Obsessed with process improvement Background in healthcare is a strong plus Know how to adjust your communication style based upon your audience We Take Care of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include stock options + benefits (including medical, dental, and vision.) Base Pay Range: $80,000-$110,000 USD Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Note: we have been made aware of individuals fraudulently claiming to represent Luma Health recruiting. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does the Vice President of Operations really do? Think of yourself as the leader who will oversee day-to-day operations to support growth and add to the bottom line of the organization. You will focus on strategic planning, and goal-setting, and must be fully accountable for ensuring your entire organization is on track. Not just anyone is qualified for this role. We make sure we get the best of the best! As you tackle your new tasks for the day, you know that it will lead to one thing: You will provide management and oversight of all aspects of the business within your site; demonstrate a commitment to excellence and collaborate well with senior leadership. You are expected to meet the company's objectives, in addition to having a passion for success, and a proven record of successful strategic planning and implementation. You will provide direction and development, formulate policies and strategic plans for future growth, manage daily operations of personnel, purchasing, administration, and other departments; and improve operational efficiency in targeted areas including customer support and engagement. As Vice President of Operations: You will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement, and redeployment. It is expected that you are highly collaborative and can build cross-functional relationships with departmental heads and management across the business. You will partner with department heads to maintain an efficient team structure and performance, using analytics, processes, and tools. You will maximize client engagements and work with your leadership team to develop plans to meet future site needs. Being the Vice President, you will maintain profit margins and develop internal control systems to ensure accountability. To achieve this, you need to develop strong relationships with outside partners, vendors, and advisors; as well as internal partners, including department supervisors and co-executives. Requirements: At least 7 years in a Senior Leadership role of a large business or enterprise. Strong financial management and budgeting skills; make sound business decisions based on data and statistics; can structure effective training & development programs and measure their success; leverage the use of the latest technology to enhance the growth of your organization Possess a “people first” leadership style with strong communication, interpersonal and leadership skills Thorough understanding of organizational behavior, workforce planning, metrics, and analytics. Autonomous vehicles / Fleet management experience (Nice to have). Education / Certifications: BS or BA is highly preferred but not required. Work Location / Work Schedule / Travel: 25% travel within the region the position is assigned. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************

Join our team in a dynamic hybrid role, offering flexibility to work remotely and from our headquarters in Watertown, MA. Disc Medicine is a clinical-stage biopharmaceutical company committed to discovering, developing, and commercializing novel treatments for patients who suffer from serious hematologic diseases. We are building a portfolio of innovative, first-in-class therapeutic candidates that aim to address a wide spectrum of hematologic diseases by targeting fundamental biological pathways of red blood cell biology, specifically heme biosynthesis and iron homeostasis. Disc Medicine values collaboration, professional development, and scientific integrity and promotes an inclusive company culture that empowers and inspires. POSITION OVERVIEW: As Disc Medicine evolves from a clinical stage to commercial stage organization, the Company has a new role for a Associate director in Manufacturing Operations. The successful candidate will be instrumental in driving the company's growth trajectory and achieving strategic objectives. The successful candidate will support technical teams and manage associated projects both in house and at CDMOs. They will have a strong understanding of the functional operations of Chemistry, Manufacturing, and Controls with a focus on the operational aspects of CMC. Priority will be given to candidates with direct experience in CMC projects working with Contract Development and Manufacturing Organizations (CDMOs) especially on manufacturing oversight, as well as candidates who have direct experience in coordinating CMC teams. RESPONSIBILITIES: Monitor financial approval cadence closely and coordinate budget management within teams Build relationships with key-decision makers in finance and SMEs Work closely with internal teams including CMC leader and CMC functions including Drug Substance, Drug Product, Supply Chain, as well as Quality and Regulatory organizations for small molecules/biologics In collaboration with technical leads, develop and manage risk mitigated CMC development strategies and project plans Coordinate CMC team meetings coordinating with CMC leads, including assembly of agendas and meeting minutes Ensure effective cross-function and cross-project communications in and out of internal development teams Support technical leads with vendor management but not limited to contract review and negotiation, timeline management, and quarterly business review meetings. Collaborate with finance to forecast and manage the budget and quarterly accrual for all tech ops activities Support tech ops with Request for Proposal, contracts, POs and invoice approvals. REQUIREMENTS: Bachelors degree is required in Science, Engineering or related field with at least 10+ years relevant industry experience in biopharma A minimum of 3-5+ years CMC project management experience as designated project manager or PM responsibilities as part of a technical role, specific to CMC teams Working knowledge of small molecules and biologics process development, analytical development, GMP manufacturing and quality control testing PMP certification is a plus Ability to accommodate flexible working hours to support business relationships in different time zones Approximately 10-25% travel may be required The annual base salary range for this position is listed below. Actual pay rates are determined by considering multiple factors including qualifications, relevance of experience, education & credentials, subject matter expertise, and internal parity. Salary Range$162,000-$220,000 USD Disc Medicine is an equal-opportunity employer committed to providing all qualified candidates and employees equal opportunities. We offer comprehensive benefits and competitive compensation packages. The Company headquarters are in Watertown, MA, and we provide a flexible work environment. Disc Medicine actively recruits individuals with an entrepreneurial spirit and a drive for excellence. Interested candidates should submit a cover letter and resume to be considered for current and future opportunities.

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit ************ At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As the Revenue Operations Director focused on our internal Gong Deployment Strategy, you'll play a critical role in driving go-to-market efficiency and sales productivity by designing and managing scalable workflows and operating rhythms in Gong and integrated systems. You'll partner cross-functionally with Sales, Marketing, Field Operations and Strategy teams to align scalable outcomes that drive high performing teams internally to hit their goals, but also curate a Gong on Gong blueprint for customers to adopt. RESPONSIBILITIES Design, implement, and execute a comprehensive internal Go-To-Market (GTM) data strategy for Gong AI Revenue OS and integrations. Manage and serve as Gong's administrator, overseeing optimization, administration, and day-to-day management of Gong to drive organizational adoption, usage, and value. Proactively adapt to and address field-facing challenges with clear Service Level Agreement (SLA) responsiveness in areas such as data quality and rules of engagement. Collaborate cross-functionally to determine system requirements, reporting needs, and analytics solutions to support various teams. Develop and maintain essential documentation related to policies, sales processes, and engagement rules, ensuring compliance across all levels of the organization. Partner directly with the Product team to act as an internal feedback loop, contributing insights on new products and features. Advocate for Gong adoption and best practices by collaborating with the Product team on identifying improvements, resolving bugs, and driving innovative use cases for the Sales team. Foster Gong usage hygiene and enforce adherence within Sales teams to maximize productivity. Own, maintain, and optimize operating rhythm assets within Gong. QUALIFICATIONS Prior experience using Gong as an end-user or customer is strongly preferred. Passion for technology with a knack for problem-solving, seeking out innovative process and technology-driven solutions. Strong communication skills with the ability to translate complex technical information into clear, actionable insights for internal stakeholders. Demonstrates exceptional organizational skills and thrives both independently and as part of a collaborative, team-based environment. Proven ability to juggle multiple projects, prioritize effectively, and meet deadlines consistently. Data-driven mindset with a keen eye for data quality, continuously driving design and improvement in collaboration with the team. 8+ years of relevant experience in sales/business operations with a solid grasp of SaaS business models and expert proficiency in Salesforce.com. Extensive experience managing and optimizing a complex tech stack, including tools for Customer Relationship Management (CRM), account planning, account scoring, data enrichment, and other productivity tools. Background in sales organizations targeting Fortune 1000 companies. Possesses exceptional analytical and quantitative skills, enabling data-driven strategic decision-making. PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual OTE for this position is $204,300 - $227,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from ************ domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit ********************************************************** for more details.

At Dscout, we're building the most flexible and powerful UX research platform on the market-trusted by the world's top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. We're building the next chapter of our go-to-market engine - and we're looking for a Director of Revenue Operations who can help us scale with clarity and impact. In this role, you'll connect strategy to execution, making sure our teams operate with clean data, smart processes, and systems that actually work together. You'll partner with leaders across Sales, Marketing, Customer Success, Finance, and Enablement - while guiding a small RevOps team that keeps everyone moving in the same direction. This isn't just an operations role - it's a chance to shape how we grow, make decisions, and serve our customers. What You Will Do: Power Revenue Insights Turn data into clear dashboards, forecasts, and recommendations Align goals across segments, territories, and teams Improve forecast accuracy and reduce surprises Own Our GTM Systems Lead strategy and governance for Salesforce and core tools Keep data clean, consistent, and trusted Drive adoption and change management with teams Make Processes Work Better Map the journey from lead → customer → renewal Create smart handoffs and accountability Automate thoughtfully - only where it truly helps Lead Compensation & Quotas Oversee commissions operations and governance Support plan design and scenario modeling Ensure clarity around how reps get paid Implement AI - Thoughtfully but quickly Pilot AI where it adds value Scale what works, responsibly and securely What You Bring: 7-12+ years in RevOps / Sales Ops (B2B SaaS preferred) Experience leading cross-functional teams Deep Salesforce and analytics expertise Hands-on work with quotas, commissions, and forecasting Strong communication and executive presence Bonus: startup experience, territory/CPQ experience, or AI-driven GTM tools. Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. About Dscout Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we're at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world's most loved brands. It doesn't stop there. When you join the Dscout team, you will get: A strong and competitive compensation package with a built-in bonus and equity program. An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. An education stipend to support your growth & development, and a remote work stipend. A company that is open and transparent with our team. You will know what is happening and why it matters. Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address. When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. Dscout participates in the E-Verify program in certain locations, as required by law. NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM

Working at RippleMatch: The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.RippleMatch is changing the way Gen Z finds work. Our recruitment platform leverages AI to automate inbound applicant review and outbound sourcing, matching candidates to the right roles and eliminating the most time-intensive parts of the recruitment process for both sides. Leading employers leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Since launching RippleMatch from a college dorm room in 2016, we've raised $88 million in venture funding - including from prominent investors like Goldman Sachs - helped tens of thousands of users find jobs, expanded to 1,700+ colleges & universities, and brought on hundreds of leading employers as customers (such as EY, eBay, MongoDB, and more). Our tight-knit lean team of talented people work hard, celebrate wins, and care deeply about changing the way finding a job works. The role: We are hiring a Customer Operations Manager to maximize our annual customers' results on our platform. Customer Operations Managers sit within the Customer Success department and are the operations and analytical powerhouse that ensures our partners are getting the most out of our product. You'll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire. In this role you will: Provide daily operational support for our annual partners Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite Use data analysis to inform and drive decision-making on your book of business Become an expert on the ins and outs of the RippleMatch platform Help solve tricky customer issues with product-focused solutions Relay feedback and advocate for customer and candidate product improvements Comfortably utilize and examine our data to solve customer problems and analyze trends Manage projects to help push account-specific and Customer Success team objectives forward Help students find their dream jobs What you'll bring to the team: 0-3 years of experience working on detail-oriented operational tasks or projects A self-starter mentality with a strong work ethic Laser-focused attention to detail and willingness to tackle any assignment, no matter how small A competitive nature and strong desire to win Data-driven and a constant drive to utilize data to answer questions and inform customer strategy Resourceful; Strong problem-solving skills, and a determination to always find creative solutions Excellent written & verbal communication skills Experience managing projects from the beginning of the ideation phase through to conclusion is a plus Experience using tools for data analysis, such as Excel or Google Sheets; SQL proficiency is a plus Experience working at a startup is a plus Culture & Perks: At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team's well-being and growth. We offer a full slate of perks, including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Peloton memberships, and - our favorite thing - comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, actual ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won't settle for anything less. RippleMatch offers a flexible hybrid work environment for this role. Our physical office is conveniently located near Union Square in New York City. The salary range for this position is $60,000 to $80,000, depending on relevant experience, in accordance with New York City pay transparency requirements We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come into the office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us, and while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time. RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

About this role We're looking for a strategic, detail-oriented, and highly analytical Director of Revenue and Payer Operations to serve as a key internal leader in our growth efforts. You'll play a critical role in structuring frameworks for new market entry, scaling go-to-market processes, optimizing contract performance, and driving revenue growth. You'll report directly to the Head of Growth Partnerships and work closely with the Associate Director of Value-Based Contracting, Partnerships Manager, and Directors of RCM, Product, and Data. This is a hands-on role that blends financial analysis, operational oversight, and strategic guidance. You'll be a great fit for this role If you have deep healthcare finance and contracting expertise, thrive in a data-driven environment, and can move seamlessly between strategy and execution. Success in this role Contracting & Operations Manage operational tracking for the payer contracting function, including reimbursement terms, pipeline reporting, and forecasting Conduct fee schedule analyses, assess financial impact, and advise on coding/reimbursement alignment to support performance under value-based contracts Build and maintain financial models to inform rate negotiations and track contract performance Partner with Finance and Operations to ensure smooth contract implementation Support large or complex contract opportunities, ensuring cross-functional alignment Strategy & Market Development Research and analyze Medicaid policy, market dynamics, and competitor positioning to inform market entry strategy Develop strategic frameworks for growth, including FFS optimization and value-based contracting readiness Advise leadership on opportunities and risks tied to payer strategy Provide modeling, research, and contracting insights to support business development initiatives Performance Tracking Monitor contract performance against metrics and targets Track payments, quality measures, and incentive programs, identifying gaps and opportunities Partner with Finance and Ops to ensure reporting accuracy and compliance Develop dashboards and reporting to guide business decisions and optimize payer strategy Deliver regular KPI reporting to leadership, highlighting risks and opportunities Internal Partnership & Stakeholder Management Act as the central business partner for internal teams (Data, Product, Finance, Clinical) on payer strategy and operations Create and maintain source-of-truth documents and dashboards Take on high-priority special projects to advance payer-facing growth Requirements Minimum 5 years in healthcare contracting, strategy, consulting, or payer/provider partnerships Expertise in fee schedules, coding, and reimbursement analysis Strong understanding of Medicaid programs and value-based care models Proven track record managing complex projects and delivering insights to senior leadership Analytical, detail-oriented, and an excellent communicator, with the ability to move between high-level strategy and hands-on execution Work environment This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MA, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, WA, and WV. Applicants must reside and work in one of those states to be considered. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like Expected hours of work This is a full-time remote position expected to work 40 hours between Monday-Friday. Compensation The starting pay range for this position is $145,000 - $160,000; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including equity grants in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave). Some of Boulder's amazing benefits for regular, full-time employees Contribution to meaningful, life-saving work! Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families Mental Health Services via Regence, Doctors on Demand, and EAP for continuous care 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment Sick leave accrued at 1 hr for every 30 hrs paid 9 Paid Holidays per year 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) 401(k) retirement savings Remote friendly with hardware provided to complete your work duties Our values The people we care for always come first Our opportunity is also our duty, in service to others Share facts to change minds, instill empathy to change hearts Move the industry forward: follow the data Strong individuals, stronger together Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!

About the company NovoEd's collaborative talent development platform empowers organizations to design and deliver experiential learning that accelerates business performance on a global scale. NovoEd's proven approach to learning connects diverse groups of learners, mentors, and leaders in a high-impact online environment, unlocking your organization's collective knowledge and driving measurable outcomes. About the role The Director of Revenue Operations will own the strategy, architecture, and governance of the overall revenue operations business function, including managing the people and the tech stack that support it. They will provide guidance and actionable data to the leadership team for go-to-market strategy and process, as well as enabling the product development team to connect product roadmap decisions to revenue goals. They will design and deliver data-driven and AI-enabled insights and strategic direction based on a clear interpretation of performance data. This is a high-impact, cross-functional role where you will work directly with the executive team to define, measure, and execute our revenue growth strategy. What Will You Do? Revenue Process Excellence Be the chief strategist and architect for the company's revenue operations. Oversee the governance and hygiene of revenue data. Leverage AI and coding to scale processes, systems, and overall function. Identify and eliminate bottlenecks in the revenue funnel. Standardize processes to ensure scalability and consistency across teams. Strategic Partner to Leadership Collaborate closely with executives to provide strategic interpretation of performance data and recommend improvements to revenue strategy. Partner with Sales, Marketing, Customer Success and Product leaders to align goals, reporting, and forecasting. Support strategic planning, sales territory definition, annual goal setting, and quarterly business reviews with insights and data. Lead and manage Revenue Operations team members. Own decisions about tools and systems in revenue operations, their data governance, integrations and purchasing/renewal process. Systems Ownership & Optimization Design, build, and optimize the revenue operations tech stack to support business functions across the entire prospect and customer lifecycle. Build integrations and workflows to improve visibility and reduce manual work. Use AI technologies, scripting or relational data pipelines to organize and analyze data. Ensure data governance, integrity, and best practices across systems. Analytics & Reporting Design and maintain dashboards that deliver actionable insights to executives and GTM leaders. Translate raw data into compelling narratives and recommendations that guide decision-making. Define, track, and analyze key revenue KPIs across the customer lifecycle (e.g., pipeline velocity, conversion rates, CAC, LTV, churn). Oversee usage and customer experience tracking systems such as ChurnZero and Pendo to ensure the company's ability to track usage, adoption and account health. What Skills Are Needed For This Role? Experience & Skills 4+ years of experience in Revenue Operations or a related role in a B2B SaaS environment. Deep expertise in Salesforce and HubSpot, with experience managing integrations across multiple GTM systems. Experience with Pathfactory or similar engagement platforms is a strong plus. Proven ability to build and maintain Tableau dashboards and translate data into actionable insights. Strong understanding of the SaaS revenue lifecycle (lead → opportunity → customer → expansion/renewal). Excellent stakeholder management skills, with the ability to communicate clearly with executives and cross-functional teams. Strong project management skills, detail orientation, and ability to thrive in a fast-paced, scaling environment. Mastery of existing AI technologies and the tenacity to stay up to date with quickly evolving technologies. Why Will You Love NovoEd? A collaborative, people-first work environment Paid parental leave Flexible vacation policy Comprehensive health care coverage Matching 401(k) Work-from-home reimbursement Phone and internet bill reimbursements NovoEd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Hiring Process Step 1 Step 2 Step 3 After you apply, a recruiter may reach out to you for an introductory call. If your background is a match for the role, you may phone interview with 1-2 people. If you continue through the process, you will participate 1-3 times to virtual interviews with a total of 3-8 people, depending on the seniority of the role.

The Operational Director will be a core member of the expert team within Operational Strategy Department of Precision for Medicine. As part of this team, they will drive and support the operational strategy considerations for the RFPs, bid defense meetings (BDMs) and support the operational teams at BDM. This will entail drawing on strong experience of operationalizing complex clinical studies globally, knowledge and analysis of the competitive environment and analysis of the study design and rationale. The Operational Strategy Director will support the business development team by representing Precision operations at pre-award meetings. In addition, this team member may lead specific projects that will enable Precision for Medicine to stay at the forefront of innovation and maintain their competitive edge as a scientifically driven engaged partner for our biotech and pharma clients. Essential functions of the job include but are not limited to: Provide operational strategy input, text and budget review for proposals: Collaborate with medical, operational, business development, proposal colleagues and other Precision functional leadership as required to: Create, develop, and refine the strategy for potential opportunities specifically regarding operational considerations such as enrollment, feasibility, study timelines, startup timelines, relevant experience, competitive landscape. Collaborate and work closely with colleagues from Feasibility to provide data driven analysis to support the operational strategy, particularly with respect to country and site recommendations, competitive environment and projected recruitment rate. Develop proposal text that describes the operational strategy and conduct a comprehensive proposal review prior to sponsor delivery. Ensure proposals reflect robust strategic, operational, scientific, medical and clinical development planning. Create and refine study budgets and support the development and finalization of study budgets for potential opportunities in partnership with other functional leadership as necessary. Work closely with colleagues in Project Management and Clinical Trial Management to transition the operational strategy approach ahead of opportunity BDM and support in post-BDM follow up items. Participate in the post award engagement meeting to ensure the study team has the information and rationale behind the strategy position. Mentor and train Operational Strategy colleagues and Precision colleagues in aspects of strategy and budgeting for clinical research. Represent Precision for Medicine in client meetings: Support capabilities presentations and client meetings Provide feasibility and competitive landscape direction input, and support for BDMs utilizing software and web-based applications. Create innovative solutions in conjunction with medical and scientific strategy, and provide consulting, as needed, for clients who are seeking input. Work with Precision for Medicine team to support pre-award collaboration and inclusion of translational and data innovation strategies where appropriate, to help optimize Precision impact. Represent the Company by attending industry meetings, speaking engagements, booth exhibitions, etc., and by publishing scientific or industry related articles in industry journals and digital media. Qualifications: Minimum Required: Advanced degree in a life sciences discipline or equivalent relevant experience Other Required: 15+ years in the CRO/Pharmaceutical industry or equivalent relevant experience and/or demonstrated competencies. Relevant experience in the required activities for the role including operational strategy analysis and budget review. Strong experience in Precision's identified target therapeutic area clinical development focused on operational delivery considerations, strategy, feasibility, budget development and operational execution of all phases of clinical trials. Preferred Postgraduate degree preferred. Skills: Strong leadership and organizational skills Strong oral and written communication skills in English, Strong rationale and analytical thinking. Strong ability to develop and review study budgets in alignment with study delivery strategy. Active listening and strong presentation abilities. Able to collaborate with diverse stakeholders. Strong computer skills, specifically with MS Word, Excel, PowerPoint, and with web/data-based platforms. Competencies Strong sense of ownership and pride in quality of outputs. Strong attention to detail. Ability to multitask to tight timelines prioritizing workload and maintaining high quality standards. Willingness to work in a matrix environment, work independently and as part of a dynamic team. Accomplished at maintaining a sustained focus at the macro level while being able to manage at the micro level as needed. Focuses on continuous improvement, including the ability to make proactive assessments on how to make processes more efficient and people more effective in delivering results with appropriate quality and timeline performance. Numeric and financial management skills. Embraces and embodies the established Precision for Medicine's Cultural Values as an underlying tenet to drive work behaviors. Demonstrates mastery knowledge of ICH-GCP, relevant Precision for Medicine's SOPs and regulatory guidance. Ability to work as part of a team. Travel required Domestic and international travel including overnight stays. #LI-Remote Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.Reasonable estimate of the current range$181,400-$272,200 USD Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice. Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at **************************************. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management. About the RoleWe are seeking a Partner Operations Director to shape and manage the operational backbone of our partner program. We are building a world-class partner program, and you will be a foundational member of our growing team. The role will require a builder and executor mentality who is willing to roll up their sleeves and manage both tactical and strategic priorities. Reporting to the VP of Alliances & Growth, you will play a pivotal role in partner program strategy, ensuring a seamless partner experience and driving data-informed decisions with analytics and reporting. This is a highly visible Individual Contributor role focused on building and owning programs, processes, and systems while navigating a fast-paced environment and driving successful cross-functional outcomes. Job LocationThe candidate selected for this opportunity must reside near one of the following locations: Hybrid (in-office 3 days per week)- Austin, TX Remote- Raleigh, NC- Nashville, TN- Toronto, CanadaResponsibilities Build, extend, and enhance partner strategy and programs, ensuring that they support the partner journey and align with the broader company objectives. Manage a newly implemented partner portal that serves as a single source of truth for partner resources, lead registration, and access to enablement tools. Design and execute streamlined onboarding and enablement processes to ensure partners have the resources to succeed. Serve as the primary point of contact for partner inquiries, creating an exceptional overall experience in navigating the operational aspects of the partner program. This includes supporting partners directly with onboarding, PRM system issues (Mindmatrix/SFDC), and general enablement resource access. Manage the partner NPS process to gauge satisfaction and identify areas for enhancement. Collaborate cross-functionally to address partner needs and resolve issues. Team with internal and partner marketing stakeholders to ensure a seamless experience with co-marketing initiatives and sponsorship of company events. Create and manage partner communication channels, including newsletters, updates, and announcements. Oversee partner incentives programs, ensuring they are competitive, effective, and aligned with business objectives. Team with Legal to manage partner contracts, including renewals and compliance monitoring. Implement and maintain a streamlined deal registration process to support partner sales success. Ensure accurate tracking and reporting on partner-led deals and projects. Create and maintain dashboards to track partner performance, identify trends, and provide actionable insights to internal stakeholders. Define and track KPIs to measure partner success, performance, and satisfaction. Work with the VP, Alliances & Growth to create and track departmental OKRs. Work closely with Sales, Product, Customer Success, Service, Legal, and Marketing teams to align efforts, leverage synergies, and ensure that partners are fully integrated into our go-to-market strategies. You will be expected to independently drive consensus and negotiate resources/support across internal teams where the partner motion may be new or deprioritized. Requirements 7+ years in partner operations, channel management, or a related senior role within a SaaS or tech environment. 3+ years of building, implementing, and scaling successful partnership programs that drive revenue growth and result in an exceptional partner experience through direct interaction (including onboarding, operational issue resolution, and enablement support). Expertise in Partner Relationship Management (PRM) systems; direct experience managing a PRM platform (e.g., Impartner, Salesforce Partner Portal, PartnerStack, Euler, Mindmatrix). Strong ability to think strategically while maintaining a high capacity for hands-on tactical execution. Exceptional organizational and senior program management skills with a keen attention to detail necessary for building and maintaining systems (PRM, SFDC). Excellent interpersonal and communication skills for effective collaboration with both internal teams and Proven ability to work autonomously as a highly proactive, self-motivated problem-solver and decision-maker in complex, ambiguous, and evolving environments. Extensive experience working cross-functionally with other teams (e.g., Revenue Operations, CX Operations, EPD Operations) to align processes and integrate the partner program. Familiarity with CRM systems (Salesforce) and data analysis tools. Minimal travel Sales Performance Management (SPM) experience is a plus. Benefits (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents Flexible vacation days and quarterly mental health days so you can recharge Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal) Annual stipends for professional development and caretaking (US-ONLY) 401k plan to participate in and save towards the future Newest Apple products to help you do your best work Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent Notice for Prospective Candidates Only emails ********************* should be trusted. We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following: Attempt to correspond with a candidate using a free web-based account, such as an email address that ends *************, @yahoo.com, @hotmail.com, etc. Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology. Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ. Ask candidates to make a payment in order to be considered for a position. Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc. Please note that we'll only ask for more sensitive personal information in connection with background checks after an offer is made. CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management. About the RoleWe are seeking a Partner Operations Director to shape and manage the operational backbone of our partner program. We are building a world-class partner program, and you will be a foundational member of our growing team. The role will require a builder and executor mentality who is willing to roll up their sleeves and manage both tactical and strategic priorities. Reporting to the VP of Alliances & Growth, you will play a pivotal role in partner program strategy, ensuring a seamless partner experience and driving data-informed decisions with analytics and reporting. This is a highly visible Individual Contributor role focused on building and owning programs, processes, and systems while navigating a fast-paced environment and driving successful cross-functional outcomes. Job LocationThe candidate selected for this opportunity must reside near one of the following locations: Hybrid (in-office 3 days per week)- Austin, TX Remote- Raleigh, NC- Nashville, TN- Toronto, CanadaResponsibilities Build, extend, and enhance partner strategy and programs, ensuring that they support the partner journey and align with the broader company objectives. Manage a newly implemented partner portal that serves as a single source of truth for partner resources, lead registration, and access to enablement tools. Design and execute streamlined onboarding and enablement processes to ensure partners have the resources to succeed. Serve as the primary point of contact for partner inquiries, creating an exceptional overall experience in navigating the operational aspects of the partner program. This includes supporting partners directly with onboarding, PRM system issues (Mindmatrix/SFDC), and general enablement resource access. Manage the partner NPS process to gauge satisfaction and identify areas for enhancement. Collaborate cross-functionally to address partner needs and resolve issues. Team with internal and partner marketing stakeholders to ensure a seamless experience with co-marketing initiatives and sponsorship of company events. Create and manage partner communication channels, including newsletters, updates, and announcements. Oversee partner incentives programs, ensuring they are competitive, effective, and aligned with business objectives. Team with Legal to manage partner contracts, including renewals and compliance monitoring. Implement and maintain a streamlined deal registration process to support partner sales success. Ensure accurate tracking and reporting on partner-led deals and projects. Create and maintain dashboards to track partner performance, identify trends, and provide actionable insights to internal stakeholders. Define and track KPIs to measure partner success, performance, and satisfaction. Work with the VP, Alliances & Growth to create and track departmental OKRs. Work closely with Sales, Product, Customer Success, Service, Legal, and Marketing teams to align efforts, leverage synergies, and ensure that partners are fully integrated into our go-to-market strategies. You will be expected to independently drive consensus and negotiate resources/support across internal teams where the partner motion may be new or deprioritized. Requirements 7+ years in partner operations, channel management, or a related senior role within a SaaS or tech environment. 3+ years of building, implementing, and scaling successful partnership programs that drive revenue growth and result in an exceptional partner experience through direct interaction (including onboarding, operational issue resolution, and enablement support). Expertise in Partner Relationship Management (PRM) systems; direct experience managing a PRM platform (e.g., Impartner, Salesforce Partner Portal, PartnerStack, Euler, Mindmatrix). Strong ability to think strategically while maintaining a high capacity for hands-on tactical execution. Exceptional organizational and senior program management skills with a keen attention to detail necessary for building and maintaining systems (PRM, SFDC). Excellent interpersonal and communication skills for effective collaboration with both internal teams and Proven ability to work autonomously as a highly proactive, self-motivated problem-solver and decision-maker in complex, ambiguous, and evolving environments. Extensive experience working cross-functionally with other teams (e.g., Revenue Operations, CX Operations, EPD Operations) to align processes and integrate the partner program. Familiarity with CRM systems (Salesforce) and data analysis tools. Minimal travel Sales Performance Management (SPM) experience is a plus. Benefits (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents Flexible vacation days and quarterly mental health days so you can recharge Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal) Annual stipends for professional development and caretaking (US-ONLY) 401k plan to participate in and save towards the future Newest Apple products to help you do your best work Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent Notice for Prospective Candidates Only emails ********************* should be trusted. We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following: Attempt to correspond with a candidate using a free web-based account, such as an email address that ends *************, @yahoo.com, @hotmail.com, etc. Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology. Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ. Ask candidates to make a payment in order to be considered for a position. Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc. Please note that we'll only ask for more sensitive personal information in connection with background checks after an offer is made. CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States

Apply here to be considered for a FUTURE opening Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with the Site Director of Operations role. This review is for future hiring. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: * 6,000+ customers worldwide * 1,600+ employees globally * 17 warehouses nationwide, totaling over 10 million square feet of space * Headquartered in Houston, TX with international offices in Mexico and Poland Our values: Cart.com is building a company that is committed to living out these 6 core values: * Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. * Think beyond the box: "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems. * Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. * Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. * Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. * Remember to be human: We work hard, but we leave room for the people, places and things that we love. This position is open to applicants or individuals who are located in or around Columbus,OH and is a Onsite role The Role: The main goal of the Site Director is to Lead and direct Site Leadership, and team to achieve key goals and objectives that drive long term growth for the organization. The Director will have leadership responsibilities over a fulfillment center including full P&L responsibility. In this role, you will drive team execution of the defined operational plans, owns fulfillment client P&Ls, deliver client satisfaction and financials (EBIT), and be responsible for growing and developing future talent. What You'll Do: * Manage yearly budget and own monthly P&L for assigned site * Develop Operations Managers and Managers; Develop talent and site succession plans * Own operational standardization and continuous improvement * Develop and manage key client relationships at the operations level e.g., * Director and Manager of Supply Chain Drive high levels of client Satisfaction and employee Engagement Act as "trouble shooter" for any hot spots that occur from time to time * Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation * Build a culture of continuous improvement through execution of Operating Model Drive safety, policy, and procedure adherence * Provide direction and support to direct reports. * Coach to ensure career development, productivity and quality objectives are consistently achieved * Maintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impact * Engage with broader team for support to site operations Who You Are: * Player/Coach - weighted towards coaching Anticipate issues and course correct to avoid * Support your leadership team on finding solutions to operational challenges as client needs evolve Identify opportunities to standardize to drive efficiency and lead the partnership * High Financial Acumen * Strong communication and presentation skills * Sense of urgency to identify and rally teams to address issues * Problem solving thought process Lean thinker, continuous improvement leader * Ability to plan, direct and implement site operations to meet planned KPIs and SLAs * Organizational agility and good influencing skills What You've Done: * 7+ years of progressive Operations experience * * Financial/Cost Management and ownership via budget building - $30-$75M in revenue scope * Experience leading culture improvements and/or transformation * Experience in Lean and Continuous Improvement methodology * Proactive, numbers driven and a anticipated planner * Business Leadership Development experience * Managing a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C) * * Wholesale fulfillment experience Top Candidates will also have: * Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience * Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS). * Success during traditional holiday 'peak' ecommerce * Culture of improvement or transformation with continuous improvement experience. * Bachelors Degree Physical Demands & Working Conditions: * Able to lift 25+ lbs Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply here to be considered for a FUTURE opening Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with the Site Director of Operations role. This review is for future hiring. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 17 warehouses nationwide, totaling over 10 million square feet of space Headquartered in Houston, TX with international offices in Mexico and Poland Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love. This position is open to applicants or individuals who are located in or around Columbus,OH and is a Onsite role The Role: The main goal of the Site Director is to Lead and direct Site Leadership, and team to achieve key goals and objectives that drive long term growth for the organization. The Director will have leadership responsibilities over a fulfillment center including full P&L responsibility. In this role, you will drive team execution of the defined operational plans, owns fulfillment client P&Ls, deliver client satisfaction and financials (EBIT), and be responsible for growing and developing future talent. What You'll Do: Manage yearly budget and own monthly P&L for assigned site Develop Operations Managers and Managers; Develop talent and site succession plans Own operational standardization and continuous improvement Develop and manage key client relationships at the operations level e.g., Director and Manager of Supply Chain Drive high levels of client Satisfaction and employee Engagement Act as "trouble shooter" for any hot spots that occur from time to time Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation Build a culture of continuous improvement through execution of Operating Model Drive safety, policy, and procedure adherence Provide direction and support to direct reports. Coach to ensure career development, productivity and quality objectives are consistently achieved Maintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impact Engage with broader team for support to site operations Who You Are: Player/Coach - weighted towards coaching Anticipate issues and course correct to avoid Support your leadership team on finding solutions to operational challenges as client needs evolve Identify opportunities to standardize to drive efficiency and lead the partnership High Financial Acumen Strong communication and presentation skills Sense of urgency to identify and rally teams to address issues Problem solving thought process Lean thinker, continuous improvement leader Ability to plan, direct and implement site operations to meet planned KPIs and SLAs Organizational agility and good influencing skills What You've Done: 7+ years of progressive Operations experience * Financial/Cost Management and ownership via budget building - $30-$75M in revenue scope Experience leading culture improvements and/or transformation Experience in Lean and Continuous Improvement methodology Proactive, numbers driven and a anticipated planner Business Leadership Development experience Managing a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C) * Wholesale fulfillment experience Top Candidates will also have: Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS). Success during traditional holiday ‘peak' ecommerce Culture of improvement or transformation with continuous improvement experience. Bachelors Degree Physical Demands & Working Conditions: Able to lift 25+ lbs Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Essential Job Functions Directs site operations to ensure that the operations staff executes service agreements at, or above the client's standards. Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client. Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives. Manage revenue and expenses to budget constraints. Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses). Other duties as assigned Other Skills & Abilities Computer Literate Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications Physical Requirements Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components Sitting for extended periods of time Vision abilities required by this job include close vision and the ability to adjust focus Walking within the warehouse and inspecting freight Education & Experience High school diploma or GED Required Bachelor's degree preferred Minimum ten years industry-related experience required Minimum five years supervisory experience required CERTIFICATIONS AND LICENSES Professional certification may be required in some areas WHY SHOULD YOU WORK FOR CRANE? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: Quarterly Incentive Plan 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use Excellent Medical, Dental and Vision benefits Tuition Reimbursement for education related to your job Employee Referral Bonuses Employee Recognition and Rewards Program Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities Employee Discounts Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. More Information: *************************** Company benefits are contingent upon meeting eligibility requirements and plan conditions.