Operations Manager jobs at Higher Ground Education

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. We're looking for a Customer Operations Manager who is passionate about solving problems, creating customer value, and driving long-term product adoption. If you thrive in a fast-paced environment and love helping customers succeed, we'd love to meet you. The Role: The Customer Operations Manager (CSM) leads the strategy and execution of the post-sale experience for Depositions by Filevine customers. You will directly manage a team of 3-5 Customer Success Associates and 3-5 Customer Support Associates. These associates will oversee a book of ~300 customer accounts and will manage long-term adoption and live support on depositions. This role blends team leadership with hands-on customer engagement. You'll deepen your expertise in Depositions, forecast account health, drive customer education, collaborate across GTM teams, and ensure that every customer realizes measurable value from the platform. What You'll Do & ManageCustomer Success & Adoption: - Manage and align goals for CSAs who own the post-sale experience, ensuring high engagement and long-term retention. - Become a product expert, answering functionality questions and diagnosing customer challenges. - Analyze usage trends and recommend tailored workflows to maximize customer ROI. Customer Education & Resources:- Create and maintain customer-facing content such as notice templates, best practices, guides, and training materials.- Collaborate cross-functionally to ensure education materials align with new product features and GTM efforts. Go-to-Market Collaboration:- Partner with Sales, Marketing, and Implementation to support product rollouts, onboarding journeys, and expansion opportunities.- Provide ground-level customer insights that help shape Filevine's GTM strategy. Issue Resolution & Cross-Functional Alignment:- Troubleshoot technical or workflow issues and route them to the correct internal teams for resolution.- Facilitate timely internal and external communication around open issues.- Identify fiscally responsible solutions that balance customer needs and contract terms. Customer Support:- Manage a team of customer support specialists who help with live deposition events. - Help create processes that streamline and optimize support through phone, email, and chat What You Bring 3+ years of experience in customer success or technical support, ideally in a fast-paced SaaS environment. Previous people-management experience, with a track record of developing and scaling customer-facing teams. Exceptional written and verbal communication skills. Strong organizational habits with the ability to stay proactive, responsive, and calm under pressure. Professionalism and confidence when navigating challenging or escalated conversations.A bias toward action, curiosity, and continual improvement. Experience with tools such as Zendesk, Talkdesk, Excel, Slack, Notion (or similar).Resilience and adaptability suited to a dynamic, startup-like environment Compensation Information: $115,000 - $137,000 The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package. Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at ****************** Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House- Top-of-the-line company swag Privacy Policy NoticeFilevine will handle your personal information according to what's outlined in our Privacy Policy.

At Xenon arc, we're transforming how producers connect with their customers. We partner with leading companies-ranging from industrial chemical manufacturers to global food ingredient providers-to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation. Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don't just distribute products-we create solutions that strengthen client-customer relationships and build lasting success. The Director, Customer Experience & Success will lead a team of 30+ people and be responsible for scaling and evolving the global Customer Success organization. This role involves developing and implementing strategies to enhance customer satisfaction, creating a resilient team culture and structure, and collaborating with other departments to improve overall customer support processes and technology. FLSA Classification Exempt Reports to SVP, Operations Essential Job Duties * Define and execute the customer support and order fulfillment experience, ensuring scalable service delivery across industries, customer segments and network of warehouses and truckers * Own the order-to-cash customer journey and lifecycle management, driving retention, loyalty and long-term customer value * Champion a customer-first culture, driving operational excellence and fostering a mindset of agility, ownership, and continuous improvement. * Build and mentor a high-performing customer service team responsible for predictably delivering the Xenon arc customer experience * Establish metrics and feedback loops to monitor customer satisfaction, on-time delivery, and service quality-translating insights into strategic initiatives that elevate customer experience * Analyze customer feedback and trends, proactively identifying opportunities and solutions to streamline processes and reduce bottlenecks, including the creation of escalation and resolution frameworks * Create and monitor KPIs across service teams, using performance data to guide team development strategy and resource allocation * Evolve service delivery processes and tools that support scale, speed, and flexibility-leveraging automation, ERP platforms, and data analytics to continuously optimize performance * Lead workforce planning and talent development, building a resilient team structure that can flex with seasonality and business expansion * Influence cross-functional planning and product/service innovation to resolve most common customer challenges Preferred Qualifications * Bachelor's degree in business administration or management with relevant work experience in a customer service/support/success role managing customer issues and escalations * Demonstrated success building and leading teams of 20+ people * Proven ability to balance strategic planning with hands-on execution in a fast-paced, high-growth setting * Detail oriented, hands-on leadership and coaching experience * Proficiency using Microsoft Office Suite is required. Familiarity with ERP and CRM software and/or D365 and Zendesk preferred! * Excellent verbal and written communication skills to ensure effective communication with direct reports, customers, and internal teams * Demonstrated ability to effectively collaborate with internal and external teams across different departments to achieve common objectives * Strong analytical and problem-solving skills to identify issues, develop solutions, and make data-driven decisions that advocate for the customer Benefits * We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, and 401k with company match. * Vacation - Annual accrual is 120 hours, prorated based on start date. * Sick Time - 1 hour for every 40 hours worked * Paid Holidays - New Year's Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day Location & Commitments * Full-time, permanent * Reports to office HQ in Rosemont, IL * Work Schedule: 4 days in-office, 1 day work from home Physical Demands * Must be able to remain in a stationary position * Must be able to operate a computer Travel Required * Moderate (up to 20%) Equal Employment Opportunity Statement It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reporting to the VP, Finance, we are looking for a dynamic and passionate Director of Revenue Operations with proven success as both a strategic leader and hands-on operator to lead our growing RevOps function. In this role, you will be a critical leader in driving the growth of the company by aligning our sales, marketing, and customer success teams to optimize revenue generation and drive growth. You'll be comfortable rolling up your sleeves to tackle everything from sales strategy and forecasting to compensation models and pricing, ensuring we drive efficiency at every level. You'll also mentor existing team members while evolving the function to support our ambitious growth. As a player-coach, you will work closely with our GTM teams, bringing curiosity and passion as you lead RevOps through its next phase of growth. What you'll do Lead the Revenue Operations Strategy: Build and execute the RevOps strategy to align sales, marketing, and customer success teams around revenue goals. Establish scalable processes to drive efficiency and performance. Mentorship and Team Development: Mentor and develop the RevOps team, building a high-performing function that scales with the company's growth. Today we have a small team looking to scale with our business and growth. Sales Strategy and Forecasting: Augment and operationalize our sales motions, territory management and pipeline strategy. Develop sales forecasting models and collaborate with sales leadership and business partners on annual operating plans to achieve revenue goals. Compensation and Incentive Planning: Design and manage competitive sales compensation plans that align with company objectives, analyzing and adjusting based on performance and market trends. CPQ & Pricing Strategy Execution: Collaborate with Product and GTM on pricing strategies to maximize revenue and customer lifetime value; oversee CPQ process and tools helping us operate efficiently Data-Driven Insights: Support team in reporting to deliver real-time, actionable insights on sales performance, marketing attribution, and customer success metrics for GTM teams and leadership. Process Optimization and Scalability: Identify and resolve bottlenecks in the revenue process, implementing scalable solutions to improve workflows across sales, marketing, and customer success. Cross-Functional Alignment: Serve as the liaison between sales, marketing, and customer success, ensuring alignment on revenue goals, KPIs, and action plans. Own the GTM tech stack: Evaluate and enhance our use of technologies and tooling to streamline processes and drive efficiencies as we scale. Your experience 7+ years of experience in Revenue Operations, Sales Operations, or a similar role within an enterprise SaaS environment. People management experience with demonstrated ability to lead and coach a team while also being comfortable with hands-on execution. Proven experience and with deep knowledge of Salesforce configuration, reporting, and dashboards.. Strong background in sales operations, including territory management, quota setting, forecasting, and pipeline management. Exceptional analytical skills with the ability to synthesize data and present insights in a clear, actionable manner. Experience with other key tools such as HubSpot, Marketo, Mode, Outreach/SalesLoft, and Gong is highly desirable. Strong communicator and collaborator, able to work across teams to drive revenue alignment and improve operational efficiency Experience working in a fast-paced performance-driven startup environment. Don't meet every single requirement? At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Location: This is a hybrid position and is open to candidates living within 25 miles of our office in RiNo. Candidates for this role will work on our hybrid schedule Tu, Wed., Th. in office, and M, F work from home. Our ideal candidate will live within 25 miles of our office in Denver. Other states we're able to consider candidates in are CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NY, OR, PA,TX, UT, VA, and WA. (We are not hiring or able to consider candidates in New York metro, Seattle metro, or the Bay Area) Salary: The following represents AgentSync's reasonable estimate of the range of possible compensation for this role. $183K-$200K base salary Additionally, this role is eligible to participate in AgentSync's equity program. 100% Company Paid Healthcare Insurance (for you and dependents) Medical Dental Vision Financial Benefits 401(k) retirement savings plan Other Benefits Flexible PTO 11 paid holidays per year Continued Education Stipend Coffee, full stocked snack bar, lunches provided Candidates: AgentSync Recruiting & Talent teams will only communicate with you ******************* email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!). We are not able to consider candidates who require a work visa now or in the future.

WE'RE LUMA HEALTH. Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. The Role: This role is responsible for driving operational excellence and ensuring organizational readiness for new product rollouts. You will act as the central point of coordination between Product, Customer Success, Delivery, Sales, Marketing, Partnerships, and Engineering teams to align communication, processes, and strategy around product development, launches, and ongoing improvements. What YOU will do at Luma Health: Drive operational excellence, and readiness for new product rollouts to ensure users and internal teams know about changes/new functionality in the product Work with Product, Customer Success, Delivery, Sales, Marketing, Partnerships and Engineering teams to create alignment, and improve communication and processes around product development, launch, and iteration Maintain and update external and internal facing product roadmaps Identify and surface trends from company data (zendesk tickets, clickup, product usage, etc.) Build, maintain, and monitor reports, dashboards, and metrics to evaluate opportunities for improvement or risks. Evangelize with appropriate leadership teams and stakeholders Consult with the Product Knowledge team (documentation & training) for the content creation process across the product teams as well as surfacing updates around any changes or launches Coordinate roadmap rituals and own maintaining roadmap assets with the product teams Collaborate closely with product and design teams to ensure operational team processes are factored into new product development plans and designs, and to integrate solutions to identify user experience issues in upcoming versions Identify opportunities to improve product quality & user experience Create and maintain processes for the product team, and between the product team and stakeholders. (i.e. intaking and triaging enhancement requests, and tracking resolution.) Build frameworks and establish communication rituals to align the product team and ensure organizational awareness. Facilitate quarterly rituals to update Product Roadmap Own in-product guide's, tours and product badges Work with HR, IT and the Product Knowledge team to ensure holistic everboarding at Luma Health for teams that work cross functionally with Product and/or Engineering (including Product, Engineering, Design, Customer Success, Marketing, etc.). Who YOU Are: BA/BS Degree required 4+ years of experience in one or more of the following areas: Product Management, Product Operations Experience in gathering business insights and identifying trends from data Ability to use data to inform and support critical decisions SQL skills highly preferred Demonstrated ability to manage organizational change, including stakeholder communication, enablement, and feedback loops to drive adoption of new tools or processes. Excellent communication, the ability to engage internal and external customers. Strategic alignment, able to bring key partners across functions together Ability to foster collaboration and facilitate teamwork. Experience with cross functional collaboration and negotiation Experience evaluating, selecting, and implementing tools (e.g., JIRA, ClickUp, Amplitude, LaunchDarkly) for scaling teams and processes. Demonstrated ability to create scalable documentation and onboarding programs for internal teams. Exhibit an entrepreneurial mindset (self-motivated, tenacious, resourceful, no handbook necessary) Thrive in and have past experience working in fast paced environments Experience managing up, laterally, and down Comfortable presenting to executive audiences and translating complexity into clarity. What Sets You Apart: Background in B2B applications Advanced degree (Masters) Experience building from scratch, navigating ambiguity and changing priorities, and executing independently. Obsessed with process improvement Background in healthcare is a strong plus Know how to adjust your communication style based upon your audience We Take Care of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include stock options + benefits (including medical, dental, and vision.) Base Pay Range: $80,000-$110,000 USD Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Note: we have been made aware of individuals fraudulently claiming to represent Luma Health recruiting. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does the Vice President of Operations really do? Think of yourself as the leader who will oversee day-to-day operations to support growth and add to the bottom line of the organization. You will focus on strategic planning, and goal-setting, and must be fully accountable for ensuring your entire organization is on track. Not just anyone is qualified for this role. We make sure we get the best of the best! As you tackle your new tasks for the day, you know that it will lead to one thing: You will provide management and oversight of all aspects of the business within your site; demonstrate a commitment to excellence and collaborate well with senior leadership. You are expected to meet the company's objectives, in addition to having a passion for success, and a proven record of successful strategic planning and implementation. You will provide direction and development, formulate policies and strategic plans for future growth, manage daily operations of personnel, purchasing, administration, and other departments; and improve operational efficiency in targeted areas including customer support and engagement. As Vice President of Operations: You will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement, and redeployment. It is expected that you are highly collaborative and can build cross-functional relationships with departmental heads and management across the business. You will partner with department heads to maintain an efficient team structure and performance, using analytics, processes, and tools. You will maximize client engagements and work with your leadership team to develop plans to meet future site needs. Being the Vice President, you will maintain profit margins and develop internal control systems to ensure accountability. To achieve this, you need to develop strong relationships with outside partners, vendors, and advisors; as well as internal partners, including department supervisors and co-executives. Requirements: At least 7 years in a Senior Leadership role of a large business or enterprise. Strong financial management and budgeting skills; make sound business decisions based on data and statistics; can structure effective training & development programs and measure their success; leverage the use of the latest technology to enhance the growth of your organization Possess a “people first” leadership style with strong communication, interpersonal and leadership skills Thorough understanding of organizational behavior, workforce planning, metrics, and analytics. Education / Certifications: BS or BA is highly preferred but not required. Work Location / Work Schedule / Travel: 25% travel within the region the position is assigned. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************

Our Mission and OpportunityEarly education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel's vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families. Our TeamOur team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban, Notable Capital, and others. Who You Are Brightwheel is seeking a talented individual to join the Business Operations team. You are a strategic thinker and pragmatic executor who is excited to drive strategic initiatives and outcomes across the business. You have excellent business acumen and communication skills. You take ownership and consistently deliver high-quality results on time. You enjoy working with cross-functional partners to tackle complex problems. You thrive in the pace of change at high growth tech startups. You love diving deep to develop and implement data-driven solutions to address a wide range of challenges and opportunities across all areas of the business. What You'll Do Drive high-impact projects: You will lead and deliver cross-functional initiatives that support brightwheel's strategic priorities. This could include everything from redesigning our pricing strategy or variable compensation models, to helping launch a new product, to partnering directly with front-line managers to improve our sales and onboarding funnels. Turn insights into action: You will dive deep - into data, processes, and the customer experience - to identify the critical insights necessary to improve business performance, and translate these into action. Partner with senior management teams: You will serve as a trusted thought partner to executives across the business. Your independent perspective will be valued. Achieve extraordinary results: As a business, we set audacious goals. You will be responsible for bringing structure to ambiguous problems - scoping, planning, and executing work from start to finish - to drive measurable outcomes. What You've Done 4-8 years of work experience at a top management consulting firm or operations role leading cross-functional projects that improved business performance Exceptional critical thinking, analytical and problem-solving skills: you can bring structure to ambiguous challenges and turn data-driven insights into strategic recommendations Strong stakeholder and project management skills to effectively influence and manage expectations with senior leaders and cross-functional teams Demonstrated sound business judgment and strong listening skills; ability to understand the “why” and get to what matters quickly Ability to digest complex data and present findings in a clear manner that drives decision making and outcomes; experience with financial and strategic modeling Experience using AI tools in day-to-day work Desire to learn: this role requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques $115,000 - $174,000 a year Equity & Ownership:We believe in empowering our employees as stakeholders in brightwheel's success. As an equity holder, your financial upside grows alongside the company's achievements, offering a truly meaningful and compelling long-term opportunity. Premium Benefits & Wellness Support:We want our team members and their families to thrive. We support this through:--Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families --Generous Paid Parental Leave for growing families--Flexible Paid Time Off (PTO) to recharge and relax--401(k) Enrollment to help you plan for the future--Monthly Remote Productivity Stipend Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to ************************** . Thank you for helping us keep our applicant community safe.

Who We Are The Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future. To date, The Farmer's Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets. #LongLiveDogs What We Stand For and Where You'll Come In We are seeking a Director, FSQR, Quality Operations, to ensure every customer trusts our brand offers the highest quality product. This person will be responsible for the development and implementation of processes and procedures that support our Manufacturing Network and Quality Management Systems. We are looking for a leader who will partner cross functionally and leverage their technical expertise to effectively communicate all food safety and quality concerns/risks. This role will support and work directly with our manufacturing partners, product development teams (internal and external), suppliers and fulfillment centers to create and optimize processes and verify all ingredients and products we produce meet our specifications, and are handled properly from supplier to customer. We need a visionary leader who will live our values and create a vision, in partnership with our VP, FSQR, for where the function can go, and then drive the implementation and realization of that vision. This role will lead a group of highly skilled individuals, providing mentorship and guidance while fostering alignment with the organization's vision. They'll be responsible for supporting a culture of continuous improvement and helping the department grow into a best-in-industry function. One Team: We don't think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don't think departments matter. We'd rather align ourselves to the goals we're working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER - getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically. We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren't tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there's a better or more impactful way to solve problems. We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically. We Execute For Impact: We don't subscribe to “best practices” or “industry KPIs”. We're uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don't subscribe to rigid or classical expectations of roles - i.e. acquisition is hyper-focused on improving customer retention and experience. We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what's the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don't expect to be perfect the first time. How You'll Make An Impact Lead and support our site manufacturing team to ensure compliance to and elevate The Farmer's Dog Food Safety and Quality Standards, including managing and mentoring your direct reports, overseeing daily responsibilities, goal-setting and coaching the group on growth and development to set them and the function up for long-term success. Direct Food Safety, Quality & Regulatory programs and inspections/audits procedures to ensure compliance to The Farmer's Dog and regulatory requirements, to include Specification adherence to recipes. Develop and execute effective tools to measure site manufacturing performance, as it relates to Food Safety, Quality and Regulatory compliance. Actively participate in escalated regulatory and food safety investigations and assist the VP of FSQR in Crisis and Recall Management. Lead cross-functional working groups to ensure effective implementation and adherence to Food Safety initiatives, while providing technical expertise, practical guidance, and driving process improvements across site manufacturing operations. Providing ownership of The Farmer's Dog microbiological program and risk assessment of compliance failures, to include providing recommendations on actions to be taken. Manage and build relationships with key regulatory agencies (USDA-FDA and AAFCO) resolving escalations and partnering with other teams to influence relevant legislation. Make complex risk based food safety decisions that enable the reliable delivery of products that meet all regulatory requirements and internal Quality and Food Safety standards. Collect and study data to understand trends and issues in order to develop corrective and preventative actions to address and prevent issues related to product safety and quality. Collaborates with other functions to advance awareness and education of food safety and quality based on data collected. Consistently take a proactive approach to complex challenges, embracing a growth-mindset, combining strong problem-solving abilities with clear communication and influence to drive solutions . Interface with and appropriately engage the support of subject matter experts to assure regulatory compliance, food safety and quality. We're Excited About You Because You have 10+ years of Food Safety & Quality in human food and manufacturing experience in compliance with FDA and USDA, GFSI standards, with a minimum of 5 years managing food safety programs at third party manufacturers. You have an MS in Microbiology (preferred), Food Safety, Supply Chain or other related field. You have expert knowledge of FDA and USDA regulations and documentation requirements and are HACCP Certified (including seafood HACCP). You have demonstrated experience collaborating with co-manufacturers and suppliers' QA teams, product development teams, and external service providers. You have strong knowledge of production processes along with application of essential food safety principles. You're a skilled communicator (presentation-report writing-teaching/training) and have the ability to absorb and distill complexity into simple terms to drive decision making across all levels of an organization. You are able to thrive in a fast-paced and ambiguous environment, naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions. You have Food Safety Audit experience, ASQ Auditor Certification a plus. You are able to travel 30 - 50% of the time. You are proficient in statistical and analytical tools, leveraging data to make informed decisions. You have strong project management skills and familiarity with MS Office (Excel, Word, Power Point, and Access) and Google Docs (Docs, Sheets, Slides, Forms). Office Guidelines We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. Our Belonging Philosophy: At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives - leading to stronger decisions and deeper relationships. We anchor this belief in a simple phrase: “Everyone's welcome at the dog park.” No matter your background, identity, or role, there's space for you here. There's no one way to show up at the dog park- just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it's about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow. We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we're listening and learning from our Team. Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive. A Few of Our Best Benefits Dog-friendly office in Greenwich Village Market-competitive compensation and equity packages Comprehensive Healthcare, Dental, and Vision Company supported mental health benefits 12 week paid parental leave Competitive 401k plan with company match Flexible PTO Discounted fresh food for your pup Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $185,000 - $210,000 USD Annual and the compensation offered will include a robust market competitive package of base, bonus and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change. Equal Employment Opportunity Statement The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights. Reasonable Accommodations TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ***************************. We're Here to Help We're happy to answer any questions you may have about the position or our hiring process - please reach out at *************************.

Working at RippleMatch: The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.RippleMatch is changing the way Gen Z finds work. Our recruitment platform leverages AI to automate inbound applicant review and outbound sourcing, matching candidates to the right roles and eliminating the most time-intensive parts of the recruitment process for both sides. Leading employers leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Since launching RippleMatch from a college dorm room in 2016, we've raised $88 million in venture funding - including from prominent investors like Goldman Sachs - helped tens of thousands of users find jobs, expanded to 1,700+ colleges & universities, and brought on hundreds of leading employers as customers (such as EY, eBay, MongoDB, and more). Our tight-knit lean team of talented people work hard, celebrate wins, and care deeply about changing the way finding a job works. The role: We are hiring a Customer Operations Manager to maximize our annual customers' results on our platform. Customer Operations Managers sit within the Customer Success department and are the operations and analytical powerhouse that ensures our partners are getting the most out of our product. You'll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire. In this role you will: Provide daily operational support for our annual partners Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite Use data analysis to inform and drive decision-making on your book of business Become an expert on the ins and outs of the RippleMatch platform Help solve tricky customer issues with product-focused solutions Relay feedback and advocate for customer and candidate product improvements Comfortably utilize and examine our data to solve customer problems and analyze trends Manage projects to help push account-specific and Customer Success team objectives forward Help students find their dream jobs What you'll bring to the team: 0-3 years of experience working on detail-oriented operational tasks or projects A self-starter mentality with a strong work ethic Laser-focused attention to detail and willingness to tackle any assignment, no matter how small A competitive nature and strong desire to win Data-driven and a constant drive to utilize data to answer questions and inform customer strategy Resourceful; Strong problem-solving skills, and a determination to always find creative solutions Excellent written & verbal communication skills Experience managing projects from the beginning of the ideation phase through to conclusion is a plus Experience using tools for data analysis, such as Excel or Google Sheets; SQL proficiency is a plus Experience working at a startup is a plus Culture & Perks: At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team's well-being and growth. We offer a full slate of perks, including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Peloton memberships, and - our favorite thing - comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, actual ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won't settle for anything less. RippleMatch offers a flexible hybrid work environment for this role. Our physical office is conveniently located near Union Square in New York City. The salary range for this position is $60,000 to $80,000, depending on relevant experience, in accordance with New York City pay transparency requirements We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come into the office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us, and while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time. RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

About Us At Litify, we're revolutionizing the Legal industry by being the platform powering legal's top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time. Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500's fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we're at the heart of legal innovation. About the Role We're seeking a Director of Revenue Operations to lead and scale our revenue engine across marketing, sales, and customer success. This role will design and optimize the systems, processes, and analytics that drive predictable growth. The ideal candidate is a strategic operator who thrives at the intersection of data, technology, and go-to-market strategy. Key Responsibilities: Partner with the SVP of Sales and executive leadership to define and execute a data-driven revenue strategy aligned with company goals. Design, document, and optimize revenue processes across the customer lifecycle, from lead generation to renewal and expansion. Own and enhance the GTM tech stack to ensure data integrity, scalability, and team productivity. Extensive hands-on experience with Salesforce CPQ, including configuration, pricing rules, product setup, and system administration to ensure seamless sales operations. Build and maintain accurate forecasting models; collaborate with Finance to report on key revenue metrics and performance trends. Develop and maintain dashboards and KPIs that provide clear visibility into pipeline health, conversion rates, and customer lifecycle performance. Partner cross-functionally with Marketing, Sales, Customer Success, Product, and Finance to align on targets, handoffs, and incentive structures. Build, mentor, and lead a high-performing Revenue Operations team that scales with company growth. Analyze historical performance, market potential, and account data to inform territory design, segmentation, and coverage models. Collaborate with Sales Leadership, Strategy, and Finance to align territories and headcount plans with business objectives. Support GTM planning cycles by providing data-driven insights, scenario modeling, and performance analysis. Maintain clean, accurate CRM data (e.g., Salesforce) through process governance and change management. Monitor and evaluate sales coverage effectiveness, proactively identifying and resolving gaps. Empower Sales teams with actionable dashboards, reports, and insights that drive execution and accountability. Partner with Marketing Operations to optimize lead flow, streamline MQL-to-SQL handoffs, and improve conversion efficiency. Lead special projects such as market expansion, vertical alignment, and sales capacity modeling. Oversee sales prospecting programs in partnership with Account Executives and SDRs to maximize pipeline generation. Qualifications: 8+ years of experience in Revenue Operations, Sales Operations, or a related function. Proven experience supporting high-growth B2B SaaS or technology companies. Strong expertise in CRM and marketing automation systems Deep understanding of revenue analytics, pipeline management, and GTM metrics. Exceptional communication, leadership, and project management skills. Analytical mindset with the ability to translate data into actionable insights. Disclosure: The estimated base salary pay range for this role is $165,000-$180,000. You may also be offered a bonus and benefits. Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company. The range above is for the expectations as laid out in the , however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.

About this role We're looking for a strategic, detail-oriented, and highly analytical Director of Revenue and Payer Operations to serve as a key internal leader in our growth efforts. You'll play a critical role in structuring frameworks for new market entry, scaling go-to-market processes, optimizing contract performance, and driving revenue growth. You'll report directly to the Head of Growth Partnerships and work closely with the Associate Director of Value-Based Contracting, Partnerships Manager, and Directors of RCM, Product, and Data. This is a hands-on role that blends financial analysis, operational oversight, and strategic guidance. You'll be a great fit for this role If you have deep healthcare finance and contracting expertise, thrive in a data-driven environment, and can move seamlessly between strategy and execution. Success in this role Contracting & Operations Manage operational tracking for the payer contracting function, including reimbursement terms, pipeline reporting, and forecasting Conduct fee schedule analyses, assess financial impact, and advise on coding/reimbursement alignment to support performance under value-based contracts Build and maintain financial models to inform rate negotiations and track contract performance Partner with Finance and Operations to ensure smooth contract implementation Support large or complex contract opportunities, ensuring cross-functional alignment Strategy & Market Development Research and analyze Medicaid policy, market dynamics, and competitor positioning to inform market entry strategy Develop strategic frameworks for growth, including FFS optimization and value-based contracting readiness Advise leadership on opportunities and risks tied to payer strategy Provide modeling, research, and contracting insights to support business development initiatives Performance Tracking Monitor contract performance against metrics and targets Track payments, quality measures, and incentive programs, identifying gaps and opportunities Partner with Finance and Ops to ensure reporting accuracy and compliance Develop dashboards and reporting to guide business decisions and optimize payer strategy Deliver regular KPI reporting to leadership, highlighting risks and opportunities Internal Partnership & Stakeholder Management Act as the central business partner for internal teams (Data, Product, Finance, Clinical) on payer strategy and operations Create and maintain source-of-truth documents and dashboards Take on high-priority special projects to advance payer-facing growth Requirements Minimum 5 years in healthcare contracting, strategy, consulting, or payer/provider partnerships Expertise in fee schedules, coding, and reimbursement analysis Strong understanding of Medicaid programs and value-based care models Proven track record managing complex projects and delivering insights to senior leadership Analytical, detail-oriented, and an excellent communicator, with the ability to move between high-level strategy and hands-on execution Work environment This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MA, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, WA, and WV. Applicants must reside and work in one of those states to be considered. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like Expected hours of work This is a full-time remote position expected to work 40 hours between Monday-Friday. Compensation The starting pay range for this position is $145,000 - $160,000; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including equity grants in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave). Some of Boulder's amazing benefits for regular, full-time employees Contribution to meaningful, life-saving work! Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families Mental Health Services via Regence, Doctors on Demand, and EAP for continuous care 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment Sick leave accrued at 1 hr for every 30 hrs paid 9 Paid Holidays per year 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) 401(k) retirement savings Remote friendly with hardware provided to complete your work duties Our values The people we care for always come first Our opportunity is also our duty, in service to others Share facts to change minds, instill empathy to change hearts Move the industry forward: follow the data Strong individuals, stronger together Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!

Who we are:At Mediafly, we help the world's top revenue teams work smarter and achieve measurable impact. Our platform brings together sales enablement, content, and performance insights so sellers have the coaching, tools, and intelligence they need to succeed. By weaving value selling into every workflow, we empower teams to accelerate deal cycles, boost win rates, and prove ROI. For you, that means joining a company where innovation meets purpose-where your work helps businesses deliver more meaningful buyer experiences and drives results that truly matter. You'll be part of a collaborative, growth-focused team that values expertise, creativity, and human connection. About the Role The Director of Revenue Operations will own the strategy, execution, and optimization of all revenue processes, systems, and analytics. Partnering closely with Sales, Marketing, Customer Success, and Finance, you will build the operational foundation for scale. With two direct reports and the support of the Chief Performance Officer, you will design and lead initiatives that improve pipeline efficiency, forecasting accuracy, GTM alignment, and data-driven decision-making.What You'll Do: Own the Revenue Operations function at Mediafly including: Revenue Strategy & Planning Partner with the CPO & CFO to develop annual revenue goals, measurement & operating plans. Drive pipeline modeling, capacity planning, and territory/account design. Process Optimization Define, standardize, and optimize revenue processes across the customer journey (lead-to-conversion, renewal, expansion). Drive data integrity across Marketing, Sales, and Finance by overseeing system integrations, auditing routines, and recurring reporting packages for internal and external stakeholders. Help improve data handoffs between Marketing, Sales, and Customer Success to ensure seamless execution. Oversee Deal Desk operations, ensuring pricing, discounting, and contract processes balance speed, compliance, and profitability. Systems & Tools Own and govern revenue systems and processes across Salesforce, CPQ, contracts, and ARR tracking to ensure accuracy, scalability, and compliance with accounting ASC 606 requirements. Evaluate, implement, and manage tools that enhance productivity and provide actionable insights. Analytics & Forecasting Lead revenue forecasting, pipeline analysis, and performance reporting for the executive team. Provide actionable insights and dashboards to drive data-backed decisions. Partner with Finance to reconcile bookings, ARR, and revenue data, building dashboards and frameworks that scale while ensuring data accuracy and consistency. Enablement & GTM Alignment Partner with GTM Excellence Director and Sales Enablement Director to ensure GTM teams are equipped with the right data and processes. Align ELT and GTM teams around KPIs and revenue objectives. Leadership & Team Management Lead, mentor, and grow a high-performing Revenue Operations team of 2. Foster a culture of accountability, collaboration, and continuous improvement. What We're Looking For 7+ years of experience in Revenue Operations, Sales or Finance Operations or related fields, ideally within a SaaS or high-growth B2B environment, with at least 2 years management experience. Proven experience building and scaling RevOps functions, including ownership of CRM (Salesforce or equivalent) and GTM systems. Deep expertise in Salesforce and CPQ administration, data governance, accuracy, and integrity partnering with Finance to align bookings, ARR, and revenue reporting. Strong analytical skills with expertise in revenue forecasting and reporting, pipeline management, and capacity modeling. Demonstrated success partnering with Finance, Sales, Marketing, and Customer Success leaders to drive alignment. Excellent communication and interpersonal skills and stakeholder management with the ability to influence and partner across GTM, Finance, and leadership teams. Experience leading small but high-impact teams; ability to roll up sleeves while driving strategy. Bachelor's degree or higher. Location and Work Setup:This is a 100% remote position with a collaborative team that values flexibility and trust. We use modern communication and collaboration tools to stay connected and productive across time zones. Ready to make an impact on a product that matters? Apply today and help us build the next generation of our platform! Mediafly is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome people of different backgrounds, experiences, abilities and perspectives and encourage all interested individuals to apply. Thanks to our commitment to employee experience, Mediafly has been recognized as a Best Place to Work from Crain's, Inc. and BuiltIn. Mediafly's HQ is based in Chicago, IL.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the company NovoEd's collaborative talent development platform empowers organizations to design and deliver experiential learning that accelerates business performance on a global scale. NovoEd's proven approach to learning connects diverse groups of learners, mentors, and leaders in a high-impact online environment, unlocking your organization's collective knowledge and driving measurable outcomes. About the role The Director of Revenue Operations will own the strategy, architecture, and governance of the overall revenue operations business function, including managing the people and the tech stack that support it. They will provide guidance and actionable data to the leadership team for go-to-market strategy and process, as well as enabling the product development team to connect product roadmap decisions to revenue goals. They will design and deliver data-driven and AI-enabled insights and strategic direction based on a clear interpretation of performance data. This is a high-impact, cross-functional role where you will work directly with the executive team to define, measure, and execute our revenue growth strategy. What Will You Do? Revenue Process Excellence Be the chief strategist and architect for the company's revenue operations. Oversee the governance and hygiene of revenue data. Leverage AI and coding to scale processes, systems, and overall function. Identify and eliminate bottlenecks in the revenue funnel. Standardize processes to ensure scalability and consistency across teams. Strategic Partner to Leadership Collaborate closely with executives to provide strategic interpretation of performance data and recommend improvements to revenue strategy. Partner with Sales, Marketing, Customer Success and Product leaders to align goals, reporting, and forecasting. Support strategic planning, sales territory definition, annual goal setting, and quarterly business reviews with insights and data. Lead and manage Revenue Operations team members. Own decisions about tools and systems in revenue operations, their data governance, integrations and purchasing/renewal process. Systems Ownership & Optimization Design, build, and optimize the revenue operations tech stack to support business functions across the entire prospect and customer lifecycle. Build integrations and workflows to improve visibility and reduce manual work. Use AI technologies, scripting or relational data pipelines to organize and analyze data. Ensure data governance, integrity, and best practices across systems. Analytics & Reporting Design and maintain dashboards that deliver actionable insights to executives and GTM leaders. Translate raw data into compelling narratives and recommendations that guide decision-making. Define, track, and analyze key revenue KPIs across the customer lifecycle (e.g., pipeline velocity, conversion rates, CAC, LTV, churn). Oversee usage and customer experience tracking systems such as ChurnZero and Pendo to ensure the company's ability to track usage, adoption and account health. What Skills Are Needed For This Role? Experience & Skills 4+ years of experience in Revenue Operations or a related role in a B2B SaaS environment. Deep expertise in Salesforce and HubSpot, with experience managing integrations across multiple GTM systems. Experience with Pathfactory or similar engagement platforms is a strong plus. Proven ability to build and maintain Tableau dashboards and translate data into actionable insights. Strong understanding of the SaaS revenue lifecycle (lead → opportunity → customer → expansion/renewal). Excellent stakeholder management skills, with the ability to communicate clearly with executives and cross-functional teams. Strong project management skills, detail orientation, and ability to thrive in a fast-paced, scaling environment. Mastery of existing AI technologies and the tenacity to stay up to date with quickly evolving technologies. Why Will You Love NovoEd? A collaborative, people-first work environment Paid parental leave Flexible vacation policy Comprehensive health care coverage Matching 401(k) Work-from-home reimbursement Phone and internet bill reimbursements NovoEd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Hiring Process Step 1 Step 2 Step 3 After you apply, a recruiter may reach out to you for an introductory call. If your background is a match for the role, you may phone interview with 1-2 people. If you continue through the process, you will participate 1-3 times to virtual interviews with a total of 3-8 people, depending on the seniority of the role.

PeopleGrove is seeking a dynamic and strategic Director of Revenue Operations to lead and optimize our revenue tech stack-including Salesloft, HubSpot, PeopleGrove, ChurnZero, Gong, and other platforms-to drive scalable growth. This role is central to our Go-To-Market success, responsible for implementing, maintaining, and continuously improving systems and processes that support our Sales, Marketing, and Customer Success teams. As a key member of our leadership team, you'll collaborate cross-functionally to enhance operational efficiency, document workflows, and deliver actionable insights that empower data-driven decision-making. Join a fast-growing, mission-driven company and take ownership of building a high-performance revenue engine. Key Responsibilities Serve as the primary system administrator for Salesforce and related platforms, ensuring data integrity, user support, and workflow automation. Track and report KPIs: Develop, monitor, and present key performance indicators (KPIs) for company-wide and board-level reporting, ensuring alignment with strategic objectives and transparency for executive stakeholders. Board Reporting: Prepare and deliver board reporting packages that synthesize pipeline growth, quota attainment, win/loss rates, retention, and other critical metrics to inform strategic decisions. Manage Integrations: Oversee integrations across the revenue tech stack (including PeopleGrove, Salesforce, HubSpot, and others) to increase visibility and deliver actionable data that informs business decisions and drives operational efficiency. Actionable Data: Leverage integrated systems to provide real-time, actionable insights for Sales, Marketing, and Customer Success teams, supporting data-driven decision-making and continuous improvement. Platform Adoption & Value: Champion the adoption and optimal use of PeopleGrove's platform and tools, ensuring they are fully embedded into workflows and leveraged to drive measurable outcomes for clients and internal teams. Integration Best Practices: Collaborate with integrations specialists and cross-functional teams to implement best practices for API usage, custom integrations, and data flows that maximize the impact of PeopleGrove solutions. Cross-Functional Partnership: Work closely with Sales, Customer Success, and Marketing teams-as well as Product-to ensure PeopleGrove's platform delivers on its promise of connecting people, fostering engagement, and supporting career readiness and growth. Identify and execute process improvements that enhance productivity and accelerate revenue growth. Champion a culture of continuous improvement and innovation within the revenue operations function. Skills & Competencies Strong analytical and project management skills with a track record of leading cross-functional initiatives. Deep understanding of Salesforce, and sales enablement tools. Experience building dashboards, workflows, and custom reports to support strategic decisions. Ability to influence and collaborate with C-suite and senior leadership. Proven ability to balance strategic thinking with hands-on execution. Skilled in project management, documentation, and successful implementation of revenue systems. Strong written and verbal communication skills for executive presentations, board reporting, and cross-functional collaboration. Qualifications Bachelor's degree in Business, Finance, Marketing, or related field. 7+ years of experience in Revenue Operations within a B2B SaaS environment. 5+ years managing operational workflows and resources. 5+ years of hands-on experience with Salesforce or similar CRM platforms. 2+ years of Salesforce administration experience. About Us As the trusted leader in student and alumni lifecycle engagement, clinical and non-clinical experiential education and career readiness, PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes. With a combined focus on meaningful engagement and simplifying the complexities of clinical and non-clinical experiential learning, the company partners with institutions to prepare students for career success and beyond. Leveraging over 16 years of industry leadership and a dedicated team of over 100 professionals, PeopleGrove+CORE offers innovative software solutions to scale and optimize a wide range of programs. This includes mentorship, career readiness, competency tracking, and seamless student placement and progress monitoring in clinical settings. The platform is designed to meet the demands of programs of all sizes, from those with ten students to tens of thousands. At the center of our mission is the belief that career success is built on meaningful experiences and human connection. By pairing AI-powered tools with high-touch engagement, they empower institutions to personalize, streamline, and scale their efforts. This creates lasting value for students, alumni, and the communities they serve by anchoring the student journey in the power of experience, connection, and support.

Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements. This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale. You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager. What You'll Do Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops Maintain full compliance with ECM, health plan, and internal quality requirement What You'll Need 5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus Experience leading large, distributed field or clinical teams Proven success managing regional or multi-site operational and financial performance Strong understanding of Medicaid populations, plan operations, or value-based care models preferred Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making Excellent communication, problem-solving, and cross-functional collaboration skills Comfort working in a fast-paced, evolving environment with changing program requirement Because We Value You Competitive salary: $130,000 - $145,000 (depending on experience) Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive health, vision & dental insurance $50 employer contribution to active HSA accounts 401k through Guideline Life insurance and AD&D Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements. This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale. You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager. What You'll Do Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops Maintain full compliance with ECM, health plan, and internal quality requirement What You'll Need 5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus Experience leading large, distributed field or clinical teams Proven success managing regional or multi-site operational and financial performance Strong understanding of Medicaid populations, plan operations, or value-based care models preferred Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making Excellent communication, problem-solving, and cross-functional collaboration skills Comfort working in a fast-paced, evolving environment with changing program requirement Because We Value You Competitive salary: $130,000 - $145,000 (depending on experience) Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive health, vision & dental insurance $50 employer contribution to active HSA accounts 401k through Guideline Life insurance and AD&D Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As an Operations Manager, you'll lead daily operations in our lottery fulfillment center, overseeing lottery ticket order processing and facility management to shape the future of Jackpocket, one of our newest and most exciting products. You'll mentor and develop your team, driving performance to meet both individual and center-wide goals while implementing best practices to ensure optimal efficiency. In this rapidly growing industry, you'll take ownership and make a direct impact to revolutionize the digital lottery courier experience for our customers. What You'll Do Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing. Train, mentor, and support ongoing professional development for team members to enhance performance. Establish best practice framework and standard operations procedures ensuring optimal efficiency for the fulfillment center. Manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment. Oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility-related issues. Execute cash balance reporting and support various initiatives to support daily fulfillment center operations. Regularly communicate with regional and senior management to ensure alignment. What You'll Bring Bachelor's degree or equivalent experience with at least 3 years of operations and people management experience. Availability to support a continuous operation including nights, weekends, and holidays. Proven ability to lead large-scale operations and improve operational processes in fast-paced, high-growth environments. Strong experience in personnel management, including hiring, scheduling, team development, and performance management. Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel. Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently. #LI-SA2 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 60,400.00 USD - 75,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at ************************* OSV is seeking a dynamic and execution-oriented Project Operations Manager to lead a team of project managers, specialists, and coordinators responsible for delivering customer-facing projects across onboarding, service changes, ACA/Open Enrollment, and M&A transitions. This role combines strategic oversight with hands-on leadership, ensuring that projects are delivered on time, within scope, and with a focus on customer success. The Project Operations Manager will work closely with the PMO Director to implement delivery frameworks, optimize resource allocation, and foster a high-performance culture. This role also partners directly with the Consulting Services team to ensure alignment and collaboration on complex customer engagements. Responsibilities Lead and manage a team of project managers, specialists, coordinators, and support staff. Oversee day-to-day execution of customer onboarding, upgrades/downgrades, add-on services, ACA/Open Enrollment, M&A-related, and other projects managed by the PMO. Partner with the Consulting Services team to ensure seamless delivery of projects. Monitor project performance, resource utilization, and team capacity. Support the PMO in implementing governance, tools, and delivery standards. Coach and develop team members through feedback, training, and career development. Identify and resolve delivery risks, bottlenecks, and escalations. Participate in Projects as a Project Manager, Engagement Leader, or Executive Sponsor to support our teams and customers. Contribute to continuous improvement initiatives across the PMO. Communicate, collaborate, and partner with other teams across OSV, including but not limited to Sales, Marketing, Customer Success, R&D, and Service Delivery. Competencies Ability to lead, coach, and develop a team of project managers and coordinators. Fosters a culture of accountability, collaboration, and continuous learning. Ensures consistent execution against timelines, scope, and quality standards. Proficient in allocating resources based on project demand, skillsets, and availability. Balances workloads and anticipates staffing needs across seasonal cycles. Works cross-functionally with the Consulting Services team to align on project goals and execution plans. Builds trust and alignment across internal and external stakeholders. Handles escalations with urgency and professionalism. Understands the customer journey and tailors delivery approaches accordingly. Tracks team and project performance using KPIs and dashboards. Uses data to drive decisions and continuous improvement. Thrives in a fast-paced, evolving environment. Adjusts plans and priorities quickly in response to changing business needs. Qualifications Education/Certification Requirement Bachelor's degree Required 7+ years of experience in project management, with 2+ years in a people leadership role. Proven ability to manage customer-facing projects in a fast-paced environment. Strong collaboration skills, especially with consulting, product, and customer success teams. Excellent communication, problem-solving, and organizational skills. Preferred PMP or equivalent certification preferred. Experience with Workday deployments and implementations. Knowledge of Payroll, Tax, and Benefits. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA. • Customers simplify operations, improve data security, and unlock data's value. Customers include:Roche - Saved $50M by securely operationalizing data products and saving inventory.Thomson Reuters - Faster access to Snowflake data and a 60x increase in data usage resulting in greater productivity.Swedbank - 3x time saved setting up data security and self-service policy authoring. 2x more data use cases. 5x improvement in process efficiency. JB Hunt - Increased permitted use cases for cloud analytics by 100% by managing access to 100+ databases while achieving cost savings.• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. Immuta was recognized as the Snowflake Data Security Partner of the Year in June 2023.• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies. • $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland. ABOUT OUR TEAM At Immuta, our Growth organization-spanning Marketing, Alliances, and Sales Development-fuels company momentum by connecting customers with the power of automated data provisioning. We're a fast-moving, collaborative team that thrives on precision, innovation, and measurable impact. YOUR ROLE As the Director, Growth Operations, you will play a pivotal role in driving the performance and efficiency of Immuta's Growth organization. Reporting to the SVP, Growth, you will collaborate closely with senior leadership, directors, and managers to optimize processes, enhance analytics, and strengthen alignment across teams. This role requires a balance of strategic thinking and operational execution. You will oversee the Sales Development team and lead key initiatives focused on pipeline generation, including outbound campaigns, event-driven activities, and inbound conversion optimization. You will also design and manage reporting frameworks, analytics, and technology investments that improve operational performance and decision-making.HOW YOU'LL MAKE AN IMPACT Partner across Product, Marketing, and Sales Development to design and implement programs that generate qualified pipeline and fuel business expansion. Standardize processes, enhance execution consistency, and lead continuous improvement initiatives that strengthen efficiency and performance. Lead data analysis efforts focused on internal processes, performance, and productivity to reveal trends, optimize productivity, and inform strategic decisions. Evaluate and implement tools and systems (including Salesforce, GTM systems, BI/AI tools) to improve visibility, forecasting, and execution. Guide the Sales Development team through data-driven coaching to achieve targets. WHAT YOU'LL OWN Lead the Sales Development team, overseeing inbound and outbound pipeline generation. Develop and deliver recurring pipeline and performance reports to support Sales, Marketing, and company-wide initiatives. Partner with the Growth and Data teams to create and maintain dashboards, metrics, and reporting frameworks. Support strategic planning and capacity modeling through data modeling, KPI tracking, and benchmarking. Participate in and lead process improvement projects to ensure continuous progress toward growth goals. WHAT WILL MAKE YOU STAND OUT 5+ years of experience in Sales Development (BDR/SDR) or Inside Sales, with 3+ years leading high-performing teams 3-5+ years of experience in Business Analytics or Growth Operations focused on marketing, sales, finance, or business operations. Proven experience in reporting and data analysis, with familiarity in AI or advanced analytics tools (AI experience required). Deep expertise with Salesforce, GTM technologies, and ChatGPT/Gemini. Exceptional organizational and time management skills, with strong attention to detail. Demonstrated ability to multitask, prioritize, and deliver results in a fast-paced environment. Strong sense of ownership and accountability, with a results-driven mindset. Passion for working with cutting-edge technology and data-driven processes. Advanced proficiency in spreadsheets and presentation software (e.g., Excel, Google Sheets, PowerPoint, or Slides). Benefits At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes: - 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)- Stock Options- Paid parental leave (Both Maternity and Paternity)- Unlimited Paid time off (U.S. based positions)- Learning and Development Resources Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.

CRB is a leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our 1,100 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution. Job Description The Corporate Director of Field Construction Operations serves as the company-wide subject matter expert (SME) for field execution excellence, focusing on the performance, development, and consistency of project superintendents. This role is a key driver in elevating field leadership capability, standardizing best practices, and ensuring consistent, high-quality project delivery across all business units. While this position has no direct reports, it carries the full backing of executive leadership and the authority to influence and improve field operations at every project site. This position offers flexibility to be remote with up to 75% travel Field Leadership Development * Assess current superintendents' skills and capabilities through site visits and one-on-one interactions. * Participate in interviews with potential new hires for key superintendent positions. * Develop individualized and group development plans to strengthen leadership, technical, and operational skills. * Lead the creation and delivery of a company-wide Superintendent Training Program, incorporating both technical and leadership competencies. Standards, Procedures & Best Practices * Provide SME input into the development and continuous improvement of Standard Operating Procedures (SOPs) and execution standards for field operations. * Ensure all superintendents are trained and aligned with company standards, safety protocols, and quality requirements. * Benchmark internal and external best practices to maintain industry-leading field performance. Project Support & Execution Planning * Participate in preconstruction planning for large and complex projects, advising on site logistics, staffing, schedule feasibility, and constructability. * Support site leadership during project mobilization to ensure effective field setup and alignment with execution plans. * Act as a resource to troubleshoot field execution challenges and mentor superintendents during project delivery. Field Audits & Performance Oversight * Conduct regular field audits to evaluate compliance with company SOPs, quality standards, and safety practices. * Provide clear feedback and actionable improvement recommendations to superintendents and project leadership. * Track field performance trends and recommend strategic initiatives to address recurring challenges. Qualifications * 15+ years of progressive construction field leadership experience, with significant time served as a senior project superintendent on large-scale ($100M+) EPC, pharmaceutical, food & beverage, or similar process-industrial projects. * Proven track record of improving field performance through training, process improvement, and leadership coaching. * Strong working knowledge of construction means and methods, scheduling, safety, and quality control. * Excellent communication and interpersonal skills, able to influence without direct authority. * Ability to travel extensively to project sites across the continental United States Skills & Competencies * Influential leader able to win buy-in from experienced superintendents and project teams. * Practical expert with hands-on knowledge and credibility earned through years of field experience. * Change Champion that is passionate about continuous improvement and raising the bar on execution. * Strategic thinker who understands both the big picture and the operational details. Additional Information All your information will be kept confidential according to EEO guidelines. #LI-Remote CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.