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Home advisor vs technical support advisor

The differences between home advisors and technical support advisors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a technical support advisor has an average salary of $107,198, which is higher than the $71,251 average annual salary of a home advisor.

The top three skills for a home advisor include windows, product knowledge and customer service. The most important skills for a technical support advisor are customer service, technical support calls, and troubleshoot.

Home advisor vs technical support advisor overview

Home AdvisorTechnical Support Advisor
Yearly salary$71,251$107,198
Hourly rate$34.26$51.54
Growth rate10%10%
Number of jobs77,547186,490
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 43%
Average age4442
Years of experience-2

What does a home advisor do?

A Home Advisor's task is to develop a business system infrastructure to provide a pathway for the growth of executives, mid-management, and staff for a management consulting company. Home Advisors adapt to various communication styles for troubleshooting, which depends on the customers' technology level. They evaluate customer communications and elevate customer or client concerns to the proper department. They also demonstrate flexibility to varying communication styles and modify the approach to accommodate others' needs.

What does a technical support advisor do?

A technical support advisor specializes in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. In most companies, they communicate with clients through calls or correspondence. Through this, they get to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction. Moreover, a technical support advisor works together with the company's internal departments to optimize customer support operations and resolve any issues or vulnerabilities in the current procedures.

Home advisor vs technical support advisor salary

Home advisors and technical support advisors have different pay scales, as shown below.

Home AdvisorTechnical Support Advisor
Average salary$71,251$107,198
Salary rangeBetween $28,000 And $179,000Between $81,000 And $141,000
Highest paying CityAnchorage, AKSacramento, CA
Highest paying stateAlaskaNew York
Best paying companySutter HealthApple
Best paying industry-Technology

Differences between home advisor and technical support advisor education

There are a few differences between a home advisor and a technical support advisor in terms of educational background:

Home AdvisorTechnical Support Advisor
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 43%
Most common majorBusinessBusiness
Most common collegeCornell UniversityStanford University

Home advisor vs technical support advisor demographics

Here are the differences between home advisors' and technical support advisors' demographics:

Home AdvisorTechnical Support Advisor
Average age4442
Gender ratioMale, 59.3% Female, 40.7%Male, 53.6% Female, 46.4%
Race ratioBlack or African American, 10.9% Unknown, 4.2% Hispanic or Latino, 16.5% Asian, 5.4% White, 62.2% American Indian and Alaska Native, 0.7%Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4%
LGBT Percentage16%11%

Differences between home advisor and technical support advisor duties and responsibilities

Home advisor example responsibilities.

  • Manage lead pipeline daily and accurately record in CRM to insure family info and status as well as accurate sales forecast.
  • Manage pipeline & proprietary CRM to ensure current/evolving family information and status
  • Instruct and supervise HHA's.
  • Create numerous SLA's, mail pieces, referral plans and sign on bonuses plans.
  • Provide troubleshooting and customer resolution for customers in iPads, iPods, iPhones, iOS, and CPU.
  • Schedule training for staff members and enforce best practices (CPR, first aid, client rights etc .).
  • Show more

Technical support advisor example responsibilities.

  • Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
  • Provide technical and troubleshooting support for both consumers and businesses with PC, printer and internet service issues.
  • Help people troubleshoot their iPhone issues, schedule appointments, and call back customers to make sure their phones are fix.
  • Assess, analyze and troubleshoot customer issues providing resolution to problems.
  • Assist in maintaining of switches, hubs routes, and other network topology.
  • Research and implement the content management system SharePoint for internal document sharing and collaboration.
  • Show more

Home advisor vs technical support advisor skills

Common home advisor skills
  • Windows, 20%
  • Product Knowledge, 17%
  • Customer Service, 9%
  • Phone Calls, 5%
  • Technical Support Calls, 5%
  • HVAC, 4%
Common technical support advisor skills
  • Customer Service, 10%
  • Technical Support Calls, 9%
  • Troubleshoot, 9%
  • Customer Satisfaction, 6%
  • Issue Resolution, 6%
  • Technical Troubleshooting, 5%

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