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Senior Engineering Manager jobs at Honeywell - 1675 jobs

  • Vice President, Trading Engineering

    Fidelity Investments 4.6company rating

    Jersey City, NJ jobs

    Vice President Trading Engineering Role We are currently sourcing for a Vice President Trading Engineer for Crypto Trading to work in Jersey City, New Jersey. The Role Vice President Trading Engineer will be working in development and delivery of high quality, timely and maintainable software solutions in an agile environment which meet functional and non-functional business requirements. This role will involve partner & stakeholder engagement, design and release support. Designing and implementing technology solutions for the Fidelity Digital Asset business High Performance algorithms for trading / crypto trading Working closely with our business partners to contribute to business-critical initiatives Demonstrate software engineering excellence through continuous integration, continuous deployment, Keeps current with IT blueprint, frameworks and technologies that would benefit us and improve our productivity; guides junior team members on technology Collaborate with multiple stakeholders/large cross functional teams as part of work delivery Follows practices and contribute towards innovative solutions to increase productivity This is a hands-on role where you will write code for product features Set technical direction for software developers by concluding design with other tech leads and architecture. The Expertise and Skills You Bring Bachelor's degree in computer science or related field required At least 12 years of software engineering experience Strong background in designing and developing low latency trading systems. Experience in building SOR, Algo engine, or exchange-connectivity for Equities or Crpto. Experience using kernel bypass e.g., Solarflare OpenOnLoad. Extensive experience with modern Java using zero GC pattern. Highly proficient in ultra-low latency design patterns and optimizing trading systems. Hands on experience with low latency messaging products, such as Aeron, Solace or 29West. Knowledge of FIX protocols Proficient in SQL and a working knowledge of relational and time series databases Experience with designing APIs, distributed systems, asynchronous workers and resilient messaging services An understanding of cloud-based deployments using Kubernetes and AWS Ability to build reliable software that can withstand unreliable environments Can provide leadership and mentorship across small, agile teams in a very collaborative environment where your ideas are welcome Solid analytical, communication, and organizational skills An interest in and experience with cryptocurrencies and a passion for keeping up to date in the space. Have the drive and ability to deliver software with a high degree of automation Proficient with version control systems and can handle development for multiple releases in parallel Have the spirit and willingness to contribute to org level innovation Have a learning mindset and is able to demonstrate versatility in addition to your specialization Should have the ability to work effectively with both partners and project team members Have Knowledge of Agile methodologies or iterative development processes Have Knowledge of Acceptance test-driven development a plus. Have Ability to take ownership Coach team members and take accountability for the deliverables Excellent collaboration and Interpersonal skills Great attitude, being a mentor, team player and effective contributor You have Focus on productivity Experience in Capital markets or Crypto Currency specifically with exposure to Trading, Algo Trading. The Team Fidelity Digital Assets, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading and servicing digital assets, such as Bitcoin and Ethereum. Fidelity Digital Assets adopts an entrepreneurial culture and startup approach while serving as one of the most innovative business units within Fidelity Investments. Our global, diverse team of hundreds of forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm's tenure and experience across multiple business lines present our employees with unprecedented access to knowledge, technology, and resources that help our team reshape the future of finance. As a Software Engineer you will be an integral part of the Trading team. You'll get the opportunity to develop your skills, collaborate across Fidelity teams and continue to learn in a fun, collaborative, iterative, and rapidly changing environment. This is a hands-on role where you will write code for product features. It is a great opportunity to build secure, scalable, resilient cloud-based services utilizing modern software development practices. You will get the opportunity to develop your skills, collaborate across Fidelity teams and continue to learn in a fun, collaborative, iterative, and rapidly changing environment. The Fidelity Digital Asset Trading Team is responsible for platform services and APIs that manage trading of crypto currency. Platform contains a crossing engine and a smart router that would connect and send client orders to other exchanges and liquidity providers. In addition to aggregating market data and routing orders the platform also includes multiple internal/external facing user interfaces and API and services to support the platform. The base salary range for this position is $140,000-285,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Certifications: Category: Information Technology
    $140k-285k yearly 1d ago
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  • Director, Site Reliability Engineering (Hybrid)

    Webster Bank Group 4.6company rating

    Stamford, CT jobs

    A leading financial institution is seeking a Director of Site Reliability Engineering to enhance reliability, performance, and availability across platforms. This pivotal role involves transforming operational practices with automation and cloud-native design. Key responsibilities include incident management, ensuring system reliability, and leading initiatives in AWS architecture and integrations. Candidates should possess strong technical skills, a Bachelor's degree, and experience in cloud environments. This role offers a salary range of $135,000 to $155,000. #J-18808-Ljbffr
    $135k-155k yearly 2d ago
  • Director of Engineering, Trading Products

    Robinhood 4.7company rating

    New York, NY jobs

    Director of Engineering, Trading Products Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role The Trading team's mission is to democratize finance by removing barriers to investing in the stock market. We imagine a world where millions of customers use Robinhood to meet their financial goals-and we get there by delivering high-quality, customer-focused products and passing more value back to our users than anyone else! As Director of Engineering, Trading Products, you'll be at the helm of our most critical business area. This includes Equities, Options and Margins. You will shape and scale the Trading engineering organization, help define long-term strategy, and partner cross-functionally across product, design, compliance, and operations to deliver on our bold mission. This role is based in our Menlo Park, CA or New York, NY office(s), with in-person attendance expected at least 4 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do Define and evolve the technical and organizational strategy for Robinhood's Trading business Build and lead high-performing engineering teams by hiring and developing exceptional managers and technical leads Mentor engineers and managers through actionable feedback and career development Partner cross-functionally with Product, Design, Operations, Legal, and Compliance to build reliable and user-first financial products Create and improve processes for project execution, career growth, and organizational scalability What you bring 6+ years of experience as an engineering leader, including managing managers and large organizations (50+ engineers) Demonstrated success scaling engineering organizations and launching business-critical systems Strong technical foundation and willingness to engage with engineering architecture and systems-level decisions Background in distributed systems and experience building full-stack teams and products Proven ability to evaluate and grow leadership talent across a high-impact engineering org Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here's what we expect from them: Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech. Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly. Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity. Experience in consumer finance, especially brokerage or trading platforms Passion for financial systems, mobile-first product design, and a strong eye for detail Technologies we use Python/Django, Go Native frontend with Swift, Kotlin, and React Compensation and Benefits In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $278,000 - $327,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $278,000 - $327,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $278,000 - $327,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application. Equal Employment Opportunity Information At Robinhood, we care deeply about diverse representation in our workforce as it supports our mission to democratize finance for all. In support of this goal, we encourage applicants to voluntarily identify demographic information. This information helps us to continue building a more inclusive workplace and to ensure effective recruiting programs that are inclusive of individuals across all backgrounds. Self-identifying in this section is completely voluntary and if you choose not to provide any information, please select the “I don't wish to answer” option under that question. Whatever your decision, data that you provide in this section will not be considered in the hiring process or thereafter. Individuals seeking employment at Robinhood are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, marital status, ancestry, physical or mental disability, neurodivergence, veteran status, gender identity or expression, or any other characteristic protected by law. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity recordkeeping, reporting, and other legal requirements, and to be used in our efforts to recruit a diverse workforce. Any information that you do provide will be recorded and maintained in a confidential manner. For more information on EEOC definitions, please reference this document . By checking this box, I consent to Robinhood collecting, storing, and processing my responses to the demographic data surveys above. * #J-18808-Ljbffr
    $278k-327k yearly 3d ago
  • Construction Engineering Inspection (CEI) Manager

    Orion Placement 4.8company rating

    Charlotte, NC jobs

    Pay: $75,000.00 - $110,000.00 per year Note: This position requires employees to be on-site five days a week in the Charlotte, NC office and surrounding project sites. Note: The qualified candidate for this position must have at least 5 years of construction engineering inspection experience, supervisory or project management experience, and a valid Class C drivers license. About Our Client Our client is a highly respected engineering firm with decades of combined expertise in transportation planning, roadway and bridge design, site layout, structural engineering, and geographic information systems. With offices in Raleigh and Charlotte, NC, they are consistently recognized as a top firm in the Southeast and pride themselves on delivering quality engineering services with a hands-on approach. Job Description Oversee daily activities of construction engineering inspectors across multiple roadway and bridge projects Manage project schedules, assignments, and staff workloads to ensure quality and timely completion Review and approve inspection reports, testing data, and field documentation Serve as the primary point of contact for clients, contractors, and project engineers Ensure compliance with NCDOT standards, project specifications, and safety requirements Provide mentorship, training, and performance evaluations for inspectors and junior staff Conduct field visits to monitor quality, resolve issues, and support staff as needed Coordinate material sampling, testing requirements, and traffic control oversight Maintain accurate records and prepare reports for project managers and stakeholders Qualifications Associates or Bachelors degree in engineering, construction management, or related field (or equivalent training/experience) Minimum of 5 years of construction engineering inspection experience, with at least 12 years in a supervisory or management role Strong knowledge of NCDOT specifications, roadway construction, and inspection processes Proficiency in record keeping, plan reading, and construction surveying Experience with Microsoft Office and drafting software Excellent communication and leadership skills to manage teams and interact with clients/contractors Valid Class C drivers license Ability to obtain and maintain required certifications for inspection and testing Willingness to work nights, weekends, or extended hours when projects demand Why This Is a Great Opportunity Leadership position at a top-ranked engineering firm recognized in the Southeast Manage diverse, impactful transportation and infrastructure projects Opportunity to grow into higher-level operations or project management roles Collaborative environment with strong internal support and client-facing responsibility Competitive compensation and full benefits including health, dental, vision, life, retirement plan, PTO, and paid holidays JPC-388 Job Type: Full-time Benefits: Dental insurance Health insurance Life insurance Paid time off Relocation assistance Retirement plan Vision insurance
    $75k-110k yearly 3d ago
  • Engineering- Menlo Park-Vice President-AI / ML Engineering

    Goldman Sachs Group, Inc. 4.8company rating

    Menlo Park, CA jobs

    Job Description Who We Are Goldman Sachs is a leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments and high net‑worth individuals. Founded in 1869, it is one of the oldest and largest investment banking firms. The firm is headquartered in New York and maintains offices in London, Bangalore, Frankfurt, Tokyo, Hong Kong and other major financial centers around the world. We are committed to growing our distinctive Culture and holding to our core values which always place our client's interests first. These values are reflected in our Business Principles, which emphasize integrity, commitment to excellence, innovation and teamwork. Business Unit Overview Enterprise Technology Operations (ETO) is a Business Unit within Core Engineering focused on running scalable production management services with a mandate of operational excellence and operational risk reduction achieved through large scale automation, best‑in‑class engineering, and application of data science and machine learning. The Production Runtime Experience (PRX) team in ETO applies software engineering and machine learning to production management services, processes, and activities to streamline monitoring, alerting, automation, and workflows. Team Overview The Machine Learning and Artificial Intelligence team in PRX applies advanced ML and GenAI to reduce the risk and cost of operating the firm's large‑scale compute infrastructure and extensive application estate. Building on strengths in statistical modelling, anomaly detection, predictive modelling, and time‑series forecasting, we leverage foundational LLM Models to orchestrate multi‑agent systems for automated production management services. By unifying classical ML with agentic AI, we deliver reliable, explainable, and cost‑efficient operations at scale. Role and Responsibilities In this role, you will be responsible for launching and implementing GenAI agentic solutions aimed at reducing the risk and cost of managing large‑scale production environments with varying complexities. You will address various production runtime challenges by developing agentic AI solutions that can diagnose, reason, and take actions in production environments to improve productivity and address issues related to production support. What You'll Do Build agentic AI systems: Design and implement tool‑calling agents that combine retrieval, structured reasoning, and secure action execution (function calling, change orchestration, policy enforcement) following MCP protocol. Engineer robust guardrails for safety, compliance, and least‑privilege access. Productionize LLMs: Build evaluation framework for open‑source and foundational LLMs; implement retrieval pipelines, prompt synthesis, response validation, and self‑correction loops tailored to production operations. Integrate with runtime ecosystems: Connect agents to observability, incident management, and deployment systems to enable automated diagnostics, runbook execution, remediation, and post‑incident summarization with full traceability. Collaborate directly with users: Partner with production engineers and application teams to translate production pain points into agentic AI roadmaps; define objective functions linked to reliability, risk reduction, and cost; and deliver auditable, business‑aligned outcomes. Safety, reliability, and governance: Build validator models, adversarial prompts, and policy checks into the stack; enforce deterministic fallbacks, circuit breakers, and rollback strategies; instrument continuous evaluations for usefulness, correctness, and risk. Scale and performance: Optimize cost and latency via prompt engineering, context management, caching, model routing, and distillation; leverage batching, streaming, and parallel tool‑calls to meet stringent SLOs under real‑world load. Build a RAG pipeline: Curate domain‑knowledge; build data‑quality validation framework; establish feedback loops and milestone framework maintain knowledge freshness. Raise the bar: Drive design reviews, experiment rigor, and high‑quality engineering practices; mentor peers on agent architectures, evaluation methodologies and safe deployment patterns. Qualifications A Bachelor's degree (Masters/ PhD preferred) in a computational field (Computer Science, Applied Mathematics, Engineering or a related quantitative discipline), with 7+ years of experience as an applied data scientist / machine learning engineer. Essential Skills 7+ years of software development in one or more languages (Python, C/C++, Go, Java); strong hands‑on experience building and maintaining large‑scale Python applications preferred. 3+ years designing, architecting, testing, and launching production ML systems, including model deployment/serving, evaluation and monitoring, data processing pipelines, and model fine‑tuning workflows. Practical experience with Large Language Models (LLMs): API integration, prompt engineering, finetuning/adaptation, and building applications using RAG and tool‑using agents (vector retrieval, function calling, secure tool execution). Understanding of different LLMs, both commercial and open source, and their capabilities (e.g., OpenAI, Gemini, Llama, Qwen, Claude). Solid grasp of applied statistics, core ML concepts, algorithms, and data structures to deliver efficient and reliable solutions. Strong analytical problem‑solving, ownership, and urgency; ability to communicate complex ideas simply and collaborate effectively across global teams with a focus on measurable business impact. Proficiency building and operating on cloud infrastructure (ideally AWS), including containerized services (ECS/EKS), serverless (Lambda), data services (S3, DynamoDB, Redshift), orchestration (Step Functions), model serving (SageMaker), and infra‑as‑code (Terraform/CloudFormation). Your Career Goldman Sachs is a meritocracy where you will be given all the tools to advance your career. At Goldman Sachs, you will have access to excellent training programs designed to improve multiple facets of your skill portfolio. Our in‑house training program, “Goldman Sachs University,” offers a comprehensive series of courses that you will have access to as your career progresses. Goldman Sachs University has an impressive catalogue of courses which span technical, business and leadership skills. Salary Range The expected base salary for this New York, New York, United States‑based position is $150000-$250000. In addition, you may be eligible for a discretionary bonus if you are an active employee as of fiscal year‑end. Benefits Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non‑temporary, full‑time and part‑time US employees who work at least 20 hours per week, can be found here. Job Info Job Identification 153765 Job Category Vice President Posting Date 12/04/2025, 09:25 PM Locations Menlo Park, California, United States Healthcare & Medical Services We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally. Vacation Policies We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state‑of‑the‑art on‑site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on‑site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‑approved amount). We offer on‑site child care centers that provide full‑time and emergency back‑up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class‑leading benefits our firm has to offer. Learn More #J-18808-Ljbffr
    $150k-250k yearly 1d ago
  • Vice President, GenAI & Agentic ML Engineering

    Goldman Sachs Group, Inc. 4.8company rating

    Menlo Park, CA jobs

    A leading global investment firm is seeking an experienced machine learning engineer in Menlo Park, California. The role focuses on building advanced agentic AI systems to enhance production environments through innovative machine learning practices. Candidates should have a strong background in software development and familiarization with large-scale AI implementations. This position offers competitive compensation and comprehensive benefits within a meritocratic environment. #J-18808-Ljbffr
    $150k-220k yearly est. 1d ago
  • Senior AI Engineering Manager: Lead Scalable AI in Banking

    Capital One 4.7company rating

    San Francisco, CA jobs

    A financial institution is seeking a skilled AI Engineering Lead to develop and implement scalable AI solutions. The ideal candidate will have over 6 years of experience in AI and ML technologies with strong leadership skills. Responsibilities include leading an engineering team and communicating complex AI concepts effectively. This role is based in San Francisco and offers a competitive benefits package. #J-18808-Ljbffr
    $130k-166k yearly est. 5d ago
  • Distinguished Engineer & Sr Director - Observability & Cloud

    Capital One 4.7company rating

    San Francisco, CA jobs

    A leading financial services company in San Francisco seeks a Senior Software Engineer with 10+ years of experience in software engineering and solution architecture. The role requires expertise in the full ML development lifecycle and cloud computing (AWS, Azure). Candidates should have a Bachelor's or Master's in Computer Science and experience with Open Source Observability tools. This position offers a competitive benefits package and focuses on mentoring and community engagement. #J-18808-Ljbffr
    $129k-163k yearly est. 1d ago
  • Senior Director, Distinguished Engineer (CORE)

    Capital One 4.7company rating

    San Francisco, CA jobs

    * Articulate and evangelize a bold technical vision for your domain* Decompose complex problems into practical and operational solutions* Ensure the quality of technical design and implementation* Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability* Continue learning and injecting advanced technical knowledge into our community* Handle several projects simultaneously, balancing your time to maximize impact* Act as a role model and mentor within the tech community, helping to coach and strengthen the technical expertise and know-how of our engineering and product community* Additional responsibilities added at hiring manager's discretion- At least 9 years of experience in: * **General software** + Software engineering and solution architecture + Enterprise architecture and design patterns * **Software specializations** + Full ML development lifecycle using AI and ML frameworks * **Other specializations** + Cloud computing (AWS, Microsoft Azure, Google Cloud) + Data architecture* Bachelor's or Master's Degree in Computer Science or a related field* 10+ years of professional experience coding in commonly used languages like Java, Python, Go, JavaScript/TypeScript, Swift, etc.* 10+ years of professional experience in the full lifecycle of system development, from conception through architecture, implementation, testing, deployment and production support* 10+ years of experience designing, implementing, and operating observability solutions for large-scale, distributed, and highly available systems.* 5+ years of experience with Open Source Observability tools such as OpenTelemetry, Prometheus, Grafana etc. Experience with emerging observability trends and technologies, such as eBPF, zero-code instrumentation, or AI/ML-driven anomaly detection is a plus.* 3+ years of experience with public or private cloud technologies Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr
    $129k-163k yearly est. 1d ago
  • Manager, Support Engineering

    Circle Internet Services Inc. 4.5company rating

    San Francisco, CA jobs

    Protect yourself from fraudulent recruiters targeting CircleCI job seekers. We prioritize the health and wellbeing of our employees through our comprehensive benefit package, including generous paid time off to rest and recharge, holistic mental health support, and benefits covering employees up to 100%. Growth Flexibility What does it mean to work at CircleCI? For us, flexibility is key. As Manager of Support Engineering, you will lead a distributed team of Support Engineers across North America and drive exceptional customer experiences for our Growth and High Touch Enterprise customer segments. This role combines traditional support leadership with modern automation and AI-driven support capabilities to efficiently scale our technical support operations. About This Role We're seeking a performance-driven leader who can blend deep technical expertise with modern support technologies. You'll manage a team of highly skilled Support Engineers who serve as true engineers-capable of resolving complex Tier 1-3 issues for our technical user base of developers, DevOps teams, and engineering leaders. This role emphasizes leveraging automation, AI assistance, and data-driven approaches to deliver scalable, world-class support. Growth Customers: Drive efficient, scalable support through automation and self-service capabilities High Touch Enterprise: Provide personalized, strategic technical guidance and dedicated support experiences What You'll Do Lead and mentor a regional team of 6-8 Support Engineers across multiple time zones Coach team members on both technical problem-solving and modern support methodologies Develop career paths that emphasize AI-assisted troubleshooting and automation skills Foster a culture of continuous learning in emerging support technologies AI & Automation Integration Implement and optimize AI-powered ticket routing, response suggestions, and resolution acceleration Build automated workflows for common technical issues and customer onboarding Leverage machine learning insights to predict and prevent customer issues Develop knowledge bases and self-service tools powered by AI content generation Customer Segmentation Strategy Design differentiated support experiences for Growth vs. High Touch Enterprise segments Establish SLAs, escalation paths, and communication cadences tailored to each segment Implement proactive support strategies for Enterprise accounts using predictive analytics Balance automation efficiency for Growth customers with white-glove service for Enterprise Process Innovation & Scaling Drive regional process improvements using automation and AI-assisted decision making Establish KPIs that measure both efficiency gains and customer satisfaction across segments Implement voice-of-customer programs that feed AI training and product development Partner with Product and Engineering teams on AI-driven product improvements Strategic Collaboration Work with Customer Success to ensure seamless Growth-to-Enterprise customer transitions Collaborate with Sales Engineering on Enterprise pre-sales technical validation Represent regional customer needs and AI/automation opportunities to global leadership Drive adoption of new support technologies across the regional team What We're Looking For Leadership Experience 5+ years managing technical support teams of 5+ engineers in SaaS/DevTools environments Proven track record scaling support operations through automation and process innovation Experience with customer segmentation strategies and differentiated service delivery models Technical & AI Capabilities Hands-on experience implementing AI/ML solutions in customer support environments Proficiency with support automation tools, chatbots, and workflow orchestration platforms Strong understanding of modern support technologies: AI-powered knowledge bases, sentiment analysis, predictive routing Experience with support analytics and business intelligence tools Customer Focus Direct experience in technical support roles solving complex infrastructure and development issues Ability to translate technical problems into business impact and solutions Experience managing both high-volume Growth and strategic Enterprise customer relationships Core Competencies Strong analytical mindset with experience using data to drive support strategy Excellent communication skills for both technical and executive audiences Ability to balance automation efficiency with personalized customer experiences Experience with change management in implementing new technologies and processes Technical Bonus Skills DevOps & Infrastructure CI/CD pipeline troubleshooting and optimization Container orchestration (Docker, Kubernetes) and cloud platforms (AWS, GCP, Azure) Infrastructure as Code and configuration management tools Development & Automation Scripting languages (Python, Bash, PowerShell) for support automation API integration and webhook development for support workflows Git workflows and version control best practices Modern Support Stack Experience with AI support platforms (Intercom Resolution Bot, Zendesk Answer Bot, custom LLM implementations) Support ticketing systems with advanced automation capabilities Customer data platforms and support analytics tools United States Base Pay Range $133,000 - $166,000 USD $105,000 - $131,000 CAD We will ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, to performessential job functions, and to receive other benefits and privileges of employment.Please contact us to request accommodation. About CircleCI CircleCI is the world's largest continuous integration/continuous delivery (CI/CD)platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access todata on how the most effective engineering teams work, and the tools to help softwarecompanies successfully leverage the power of AI into their commercial applications.Companies like Hinge, HuggingFace, and Samsung use us to improve engineering teamproductivity, release better products, and get to market faster. Founded in 2011 and headquartered in downtown San Francisco with a global, remoteworkforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime,IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital. CircleCI is an Equal Opportunity and Affimative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender,gender identity, gender expression, transgender status, sexual stereotypes, age, statusas a protected veteran, status as an individual with a disability, or other applicablelegally protected characteristics. We also consider qualified applicants with criminalhistories, consistent with applicable federal, state and local law. #J-18808-Ljbffr
    $133k-166k yearly 4d ago
  • Director, AI Engineering

    Capital One 4.7company rating

    San Jose, CA jobs

    * You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good.* Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production.* You get fulfillment from empowering others to achieve their potential and you actively drive professional development through mentoring and coaching. You are hands-on when necessary and lead by example.* You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven.* You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enable you to see and exploit optimization opportunities that others miss.* You are a resilient trail blazer who can forge new paths to achieve business goals when the route is unknown.* Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 8 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies* At least 3 years of people leadership experience* 5 years of experience managing and leading an engineering team* 7 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud)* Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, or Golang* Passion for staying abreast of the latest AI research and AI systems, and judiciously apply novel techniques in production* Excellent communication and presentation skills, with the ability to articulate complex AI concepts to peers Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr
    $132k-173k yearly est. 1d ago
  • Product Lifecycle Management (PLM) Lead

    3M Companies 4.6company rating

    Austin, TX jobs

    Job Title Global Product Lifecycle Management (PLM) Lead Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The Impact You'll Make in this Role As a Global Product Lifecycle Management (PLM) Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Serving as a division Global PLM Lead Leading and coordinating the global roll-out of PLM within the division, for implementation of Safety and Industrial Business Group (SIBG)/Electrical Markets Division (EMD) global standardized processes for division documentation Coordinating the global EMD roll-out of new PLM modules, such as Bills of Material (BOMs), Change Management Process (CMP), Claims Lists and Substantiation, New Product Introduction (NPI) Data Packages, Formulation Management, etc., and possibly other related digital enterprise solutions in support of Advance 3M initiatives Collaborating with the corporate and SIBG PLM leads to ensure EMD solutions follow the corporate and SIBG guidelines, and with the division stakeholders for alignment on prioritization and schedule for implementation of EMD processes and PLM solutions. Working with the appropriate colleagues to ensure division standard operating procedures are written and/or updated to reflect the new processes Coordinating with division stakeholders to determine and execute on data requirements for product performance attributes, and developing PLM structure for appropriate documentation and tracking Coordinating training for the global division PLM users and serving as a PLM subject matter expert; working with other regional PLM administrators to ensure consistency Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: * Bachelor's degree or higher (completed and verified prior to start) from an accredited institution * Three (3) years of combined experience with Documentation Management, Product Lifecycle Management (PLM) systems, and/or Project Management in a private, public, government or military environment Additional qualifications that could help you succeed even further in this role include: Bachelor's degree or higher in Science, Technology, Engineering or Mathematics (STEM) or related discipline from an accredited institution Experience working with business teams and Information Technology (IT) to drive results Experience leading global and diverse teams Curiosity/willingness to learn new concepts, especially related to data handling and digital advancements Process-oriented Experience managing multiple projects with tight deadlines Work location: Work location: This role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN OR Austin, TX. Travel: May include up to 5% domestic/international Relocation: May be authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws. U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum. To comply with these laws, 3M must help assess candidates' U.S. person status. The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. Supporting Your Well-being 3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected compensation range for this position is $122,292 - $149,468, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *************************************************************** Good Faith Posting Date Range 11/11/2025 To 12/11/2025 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M. Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement. Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/ 3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
    $122.3k-149.5k yearly 1d ago
  • Senior Product Lead, API Marketplace Platform

    Jpmorgan Chase & Co 4.8company rating

    Palo Alto, CA jobs

    A leading financial services firm in California seeks a Senior Product Associate to leverage expertise in product development within the API Management Platform. The role requires a minimum of 3 years of product management experience, strong analytical skills, and proficient knowledge of tools like JIRA. You will identify new product opportunities and collaborate with cross-functional teams to enhance existing offerings. The position offers a competitive rewards package and emphasizes diversity and inclusion. #J-18808-Ljbffr
    $147k-189k yearly est. 1d ago
  • Product Engagement Lead - Spend Clarity & Partnerships

    Visa Inc. 4.5company rating

    Foster City, CA jobs

    A leading global financial services company is seeking a Director for Visa Spend Clarity Enterprise (VSCE) to provide strategic product support and manage relationships with partner banks. The ideal candidate has extensive experience in account management and product management, along with strong interpersonal and communication skills. This hybrid role includes participation in product testing and deployment, requiring significant collaboration with internal teams. Competitive salary range available. #J-18808-Ljbffr
    $124k-165k yearly est. 4d ago
  • Senior Product Design Lead, Payments & Risk Platform

    Gusto 4.5company rating

    Seattle, WA jobs

    At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Are you ready to elevate the design vision for how small businesses interact with their money? As the Payments + Risk Design Lead, you'll own end‑to‑end product design for some of the most complex and mission‑critical systems at Gusto. This is a senior individual‑contributor role that blends deep hands‑on design craft with cross‑functional leadership. You'll serve as a design leader alongside two other designers on the Payments + Risk team, helping elevate craft, drive alignment, and mentor teammates through mindful feedback and proficient collaboration. You combine systems thinking with remarkable UX and visual design skills, enabling you to craft scalable patterns, explore new interaction models, and raise the overall quality of our product experiences. You'll shape seamless and credible money‑movement experiences across Gusto's products-ensuring reliability, security, and simplicity at scale. About the Team: The Payments and Risk Platform is the foundation of Gusto's success. We ensure money moves seamlessly and securely between businesses, partners, employees, government entities, and Gusto itself. We enable rapid and proficient money movement while protecting our platform from financial risk. Our work spans re‑architecting Gusto's core payment systems, reducing false positives in fraud detection, and building credit and debt‑collection systems. Our mandate: enable fast, reliable payment flows and protect the platform, all while delivering great experiences at scale. Here's what you'll do day‑to‑day: Design end‑to‑end product experiences across complex financial workflows as a hands‑on senior IC. Define and drive the long‑term UX vision for Payments + Risk, aligned with Gusto's strategy for money movement, trust, and risk. Lead design strategy within your focus area, partnering closely with Product, Engineering, and Risk to create alignment and clarity. Elevate the visual and interaction design quality of Payments + Risk experiences, ensuring clarity, polish, and usability. Explore and define new UX/UI patterns for sophisticated workflows-especially where no patterns currently exist. Evolve and maintain the design system, shaping scalable components and interaction models that support critical customer journeys. Influence product and technical roadmaps by advocating for customer needs, design quality, and long‑term system health. Collaborate with Research to uncover and interpret user insights that inform product direction and UX strategy. Mentor other designers through feedback, pairing, and shared problem‑solving, helping raise the overall craft bar. Contribute to Gusto's design leadership community, shaping standards, processes, and design excellence across the organization. Here's what we're looking for: 8-10+ years of product design experience, including time spent in complex, technical, or large‑scale product domains. A portfolio demonstrating extraordinary UX and visual design craft, with high‑quality, polished product work. Proven ability to lead design direction, drive alignment, and influence cross‑functional partners. Experience designing for deeply technical systems, financial workflows, or other complex problem spaces. Expertise in systems thinking, with the ability to translate complexity into clear, elegant, and scalable experiences. Experience contributing to or evolving a design system-components, patterns, interaction models, and visual standards. Ability to define net‑new patterns and interaction models in ambiguous or emerging product areas. Comfort operating in ambiguity while balancing long‑term vision with rapid iteration and execution. AI fluency-knowledge of tools and workflows that enhance exploration, prototyping, or operational efficiency. A deep affinity for Gusto's mission to empower small businesses through modern, credible financial tools. At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity‑based compensation (ownership in Gusto). To learn more about Gusto's compensation philosophy and benefits offerings please view our Total Rewards Approach page. Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver & most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2‑3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non‑office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. #J-18808-Ljbffr
    $172k-253k yearly 1d ago
  • Senior Product Design Lead, Payments & Risk Platform

    Gusto 4.5company rating

    San Francisco, CA jobs

    At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Are you ready to elevate the design vision for how small businesses interact with their money? As the Payments + Risk Design Lead, you'll own end‑to‑end product design for some of the most complex and mission‑critical systems at Gusto. This is a senior individual‑contributor role that blends deep hands‑on design craft with cross‑functional leadership. You'll serve as a design leader alongside two other designers on the Payments + Risk team, helping elevate craft, drive alignment, and mentor teammates through mindful feedback and proficient collaboration. You combine systems thinking with remarkable UX and visual design skills, enabling you to craft scalable patterns, explore new interaction models, and raise the overall quality of our product experiences. You'll shape seamless and credible money‑movement experiences across Gusto's products-ensuring reliability, security, and simplicity at scale. About the Team: The Payments and Risk Platform is the foundation of Gusto's success. We ensure money moves seamlessly and securely between businesses, partners, employees, government entities, and Gusto itself. We enable rapid and proficient money movement while protecting our platform from financial risk. Our work spans re‑architecting Gusto's core payment systems, reducing false positives in fraud detection, and building credit and debt‑collection systems. Our mandate: enable fast, reliable payment flows and protect the platform, all while delivering great experiences at scale. Here's what you'll do day‑to‑day: Design end‑to‑end product experiences across complex financial workflows as a hands‑on senior IC. Define and drive the long‑term UX vision for Payments + Risk, aligned with Gusto's strategy for money movement, trust, and risk. Lead design strategy within your focus area, partnering closely with Product, Engineering, and Risk to create alignment and clarity. Elevate the visual and interaction design quality of Payments + Risk experiences, ensuring clarity, polish, and usability. Explore and define new UX/UI patterns for sophisticated workflows-especially where no patterns currently exist. Evolve and maintain the design system, shaping scalable components and interaction models that support critical customer journeys. Influence product and technical roadmaps by advocating for customer needs, design quality, and long‑term system health. Collaborate with Research to uncover and interpret user insights that inform product direction and UX strategy. Mentor other designers through feedback, pairing, and shared problem‑solving, helping raise the overall craft bar. Contribute to Gusto's design leadership community, shaping standards, processes, and design excellence across the organization. Here's what we're looking for: 8-10+ years of product design experience, including time spent in complex, technical, or large‑scale product domains. A portfolio demonstrating extraordinary UX and visual design craft, with high‑quality, polished product work. Proven ability to lead design direction, drive alignment, and influence cross‑functional partners. Experience designing for deeply technical systems, financial workflows, or other complex problem spaces. Expertise in systems thinking, with the ability to translate complexity into clear, elegant, and scalable experiences. Experience contributing to or evolving a design system-components, patterns, interaction models, and visual standards. Ability to define net‑new patterns and interaction models in ambiguous or emerging product areas. Comfort operating in ambiguity while balancing long‑term vision with rapid iteration and execution. AI fluency-knowledge of tools and workflows that enhance exploration, prototyping, or operational efficiency. A deep affinity for Gusto's mission to empower small businesses through modern, credible financial tools. At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity‑based compensation (ownership in Gusto). To learn more about Gusto's compensation philosophy and benefits offerings please view our Total Rewards Approach page. Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver & most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2‑3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non‑office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. #J-18808-Ljbffr
    $172k-253k yearly 1d ago
  • Senior Product Design Lead, Payments & Risk Platform

    Gusto 4.5company rating

    New York, NY jobs

    At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Are you ready to elevate the design vision for how small businesses interact with their money? As the Payments + Risk Design Lead, you'll own end‑to‑end product design for some of the most complex and mission‑critical systems at Gusto. This is a senior individual‑contributor role that blends deep hands‑on design craft with cross‑functional leadership. You'll serve as a design leader alongside two other designers on the Payments + Risk team, helping elevate craft, drive alignment, and mentor teammates through mindful feedback and proficient collaboration. You combine systems thinking with remarkable UX and visual design skills, enabling you to craft scalable patterns, explore new interaction models, and raise the overall quality of our product experiences. You'll shape seamless and credible money‑movement experiences across Gusto's products-ensuring reliability, security, and simplicity at scale. About the Team: The Payments and Risk Platform is the foundation of Gusto's success. We ensure money moves seamlessly and securely between businesses, partners, employees, government entities, and Gusto itself. We enable rapid and proficient money movement while protecting our platform from financial risk. Our work spans re‑architecting Gusto's core payment systems, reducing false positives in fraud detection, and building credit and debt‑collection systems. Our mandate: enable fast, reliable payment flows and protect the platform, all while delivering great experiences at scale. Here's what you'll do day‑to‑day: Design end‑to‑end product experiences across complex financial workflows as a hands‑on senior IC. Define and drive the long‑term UX vision for Payments + Risk, aligned with Gusto's strategy for money movement, trust, and risk. Lead design strategy within your focus area, partnering closely with Product, Engineering, and Risk to create alignment and clarity. Elevate the visual and interaction design quality of Payments + Risk experiences, ensuring clarity, polish, and usability. Explore and define new UX/UI patterns for sophisticated workflows-especially where no patterns currently exist. Evolve and maintain the design system, shaping scalable components and interaction models that support critical customer journeys. Influence product and technical roadmaps by advocating for customer needs, design quality, and long‑term system health. Collaborate with Research to uncover and interpret user insights that inform product direction and UX strategy. Mentor other designers through feedback, pairing, and shared problem‑solving, helping raise the overall craft bar. Contribute to Gusto's design leadership community, shaping standards, processes, and design excellence across the organization. Here's what we're looking for: 8-10+ years of product design experience, including time spent in complex, technical, or large‑scale product domains. A portfolio demonstrating extraordinary UX and visual design craft, with high‑quality, polished product work. Proven ability to lead design direction, drive alignment, and influence cross‑functional partners. Experience designing for deeply technical systems, financial workflows, or other complex problem spaces. Expertise in systems thinking, with the ability to translate complexity into clear, elegant, and scalable experiences. Experience contributing to or evolving a design system-components, patterns, interaction models, and visual standards. Ability to define net‑new patterns and interaction models in ambiguous or emerging product areas. Comfort operating in ambiguity while balancing long‑term vision with rapid iteration and execution. AI fluency-knowledge of tools and workflows that enhance exploration, prototyping, or operational efficiency. A deep affinity for Gusto's mission to empower small businesses through modern, credible financial tools. At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity‑based compensation (ownership in Gusto). To learn more about Gusto's compensation philosophy and benefits offerings please view our Total Rewards Approach page. Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver & most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2‑3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non‑office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. #J-18808-Ljbffr
    $172k-253k yearly 1d ago
  • Senior Product Design Lead, Payments & Risk Platform

    Gusto 4.5company rating

    Los Angeles, CA jobs

    At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Are you ready to elevate the design vision for how small businesses interact with their money? As the Payments + Risk Design Lead, you'll own end‑to‑end product design for some of the most complex and mission‑critical systems at Gusto. This is a senior individual‑contributor role that blends deep hands‑on design craft with cross‑functional leadership. You'll serve as a design leader alongside two other designers on the Payments + Risk team, helping elevate craft, drive alignment, and mentor teammates through mindful feedback and proficient collaboration. You combine systems thinking with remarkable UX and visual design skills, enabling you to craft scalable patterns, explore new interaction models, and raise the overall quality of our product experiences. You'll shape seamless and credible money‑movement experiences across Gusto's products-ensuring reliability, security, and simplicity at scale. About the Team: The Payments and Risk Platform is the foundation of Gusto's success. We ensure money moves seamlessly and securely between businesses, partners, employees, government entities, and Gusto itself. We enable rapid and proficient money movement while protecting our platform from financial risk. Our work spans re‑architecting Gusto's core payment systems, reducing false positives in fraud detection, and building credit and debt‑collection systems. Our mandate: enable fast, reliable payment flows and protect the platform, all while delivering great experiences at scale. Here's what you'll do day‑to‑day: Design end‑to‑end product experiences across complex financial workflows as a hands‑on senior IC. Define and drive the long‑term UX vision for Payments + Risk, aligned with Gusto's strategy for money movement, trust, and risk. Lead design strategy within your focus area, partnering closely with Product, Engineering, and Risk to create alignment and clarity. Elevate the visual and interaction design quality of Payments + Risk experiences, ensuring clarity, polish, and usability. Explore and define new UX/UI patterns for sophisticated workflows-especially where no patterns currently exist. Evolve and maintain the design system, shaping scalable components and interaction models that support critical customer journeys. Influence product and technical roadmaps by advocating for customer needs, design quality, and long‑term system health. Collaborate with Research to uncover and interpret user insights that inform product direction and UX strategy. Mentor other designers through feedback, pairing, and shared problem‑solving, helping raise the overall craft bar. Contribute to Gusto's design leadership community, shaping standards, processes, and design excellence across the organization. Here's what we're looking for: 8-10+ years of product design experience, including time spent in complex, technical, or large‑scale product domains. A portfolio demonstrating extraordinary UX and visual design craft, with high‑quality, polished product work. Proven ability to lead design direction, drive alignment, and influence cross‑functional partners. Experience designing for deeply technical systems, financial workflows, or other complex problem spaces. Expertise in systems thinking, with the ability to translate complexity into clear, elegant, and scalable experiences. Experience contributing to or evolving a design system-components, patterns, interaction models, and visual standards. Ability to define net‑new patterns and interaction models in ambiguous or emerging product areas. Comfort operating in ambiguity while balancing long‑term vision with rapid iteration and execution. AI fluency-knowledge of tools and workflows that enhance exploration, prototyping, or operational efficiency. A deep affinity for Gusto's mission to empower small businesses through modern, credible financial tools. At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity‑based compensation (ownership in Gusto). To learn more about Gusto's compensation philosophy and benefits offerings please view our Total Rewards Approach page. Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver & most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2‑3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non‑office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. #J-18808-Ljbffr
    $172k-253k yearly 1d ago
  • Senior Risk & Compliance Product Lead - Payments

    Veem 4.5company rating

    San Francisco, CA jobs

    A leading FinTech company is seeking a Principal Product Manager to drive the strategy for compliance and risk products. This role involves cross-functional collaboration with Engineering, Operations, and Legal teams to ensure regulatory adherence and operational excellence. Candidates should have at least 8 years of product management experience, including expertise in risk and compliance. The position offers competitive salary, flexible remote-friendly culture, and opportunities for personal growth and equity participation. #J-18808-Ljbffr
    $136k-196k yearly est. 3d ago
  • Senior Product Design Lead, Payments & Risk Platform

    Gusto 4.5company rating

    Denver, CO jobs

    At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Are you ready to elevate the design vision for how small businesses interact with their money? As the Payments + Risk Design Lead, you'll own end‑to‑end product design for some of the most complex and mission‑critical systems at Gusto. This is a senior individual‑contributor role that blends deep hands‑on design craft with cross‑functional leadership. You'll serve as a design leader alongside two other designers on the Payments + Risk team, helping elevate craft, drive alignment, and mentor teammates through mindful feedback and proficient collaboration. You combine systems thinking with remarkable UX and visual design skills, enabling you to craft scalable patterns, explore new interaction models, and raise the overall quality of our product experiences. You'll shape seamless and credible money‑movement experiences across Gusto's products-ensuring reliability, security, and simplicity at scale. About the Team: The Payments and Risk Platform is the foundation of Gusto's success. We ensure money moves seamlessly and securely between businesses, partners, employees, government entities, and Gusto itself. We enable rapid and proficient money movement while protecting our platform from financial risk. Our work spans re‑architecting Gusto's core payment systems, reducing false positives in fraud detection, and building credit and debt‑collection systems. Our mandate: enable fast, reliable payment flows and protect the platform, all while delivering great experiences at scale. Here's what you'll do day‑to‑day: Design end‑to‑end product experiences across complex financial workflows as a hands‑on senior IC. Define and drive the long‑term UX vision for Payments + Risk, aligned with Gusto's strategy for money movement, trust, and risk. Lead design strategy within your focus area, partnering closely with Product, Engineering, and Risk to create alignment and clarity. Elevate the visual and interaction design quality of Payments + Risk experiences, ensuring clarity, polish, and usability. Explore and define new UX/UI patterns for sophisticated workflows-especially where no patterns currently exist. Evolve and maintain the design system, shaping scalable components and interaction models that support critical customer journeys. Influence product and technical roadmaps by advocating for customer needs, design quality, and long‑term system health. Collaborate with Research to uncover and interpret user insights that inform product direction and UX strategy. Mentor other designers through feedback, pairing, and shared problem‑solving, helping raise the overall craft bar. Contribute to Gusto's design leadership community, shaping standards, processes, and design excellence across the organization. Here's what we're looking for: 8-10+ years of product design experience, including time spent in complex, technical, or large‑scale product domains. A portfolio demonstrating extraordinary UX and visual design craft, with high‑quality, polished product work. Proven ability to lead design direction, drive alignment, and influence cross‑functional partners. Experience designing for deeply technical systems, financial workflows, or other complex problem spaces. Expertise in systems thinking, with the ability to translate complexity into clear, elegant, and scalable experiences. Experience contributing to or evolving a design system-components, patterns, interaction models, and visual standards. Ability to define net‑new patterns and interaction models in ambiguous or emerging product areas. Comfort operating in ambiguity while balancing long‑term vision with rapid iteration and execution. AI fluency-knowledge of tools and workflows that enhance exploration, prototyping, or operational efficiency. A deep affinity for Gusto's mission to empower small businesses through modern, credible financial tools. At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity‑based compensation (ownership in Gusto). To learn more about Gusto's compensation philosophy and benefits offerings please view our Total Rewards Approach page. Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver & most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2‑3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non‑office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. #J-18808-Ljbffr
    $81k-120k yearly est. 1d ago

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