Requirements Engineer jobs at IHG Owners Association

Proper Hospitality is seeking a visionary Analytics Engineer to help build the future of data across our growing portfolio. You will be the foundational data architect for Proper's next-generation hospitality intelligence platform, joining as the founding member of the data engineering team. Your mission is to design, build, and own the semantic modeling layer, identity-resolution framework, and core data infrastructure that powers analytics, personalization, membership logic, and AI-driven operations across all Proper properties. This is a hands-on role with direct ownership of data modeling, governance, and data quality, with influence over technical direction, vendor management, and cross-functional alignment. You will collaborate with data engineering vendors, AI/ML engineering vendors and internal business leaders across operations, marketing, revenue management and sales to ensure our data infrastructure is accurate, scalable, governed, and actionable. You will be responsible for portfolio-wide hotel performance analytics, trend identification, and decision-support for Operations, Finance, Revenue Management, and senior executives. Key Responsibilities Data Architecture & Modeling Design and own the company-wide dimensional modeling strategy using dbt (data build tool) Create and maintain clean, well-documented, version-controlled models for core domains (PMS, POS, spa/wellness, membership, digital, etc) Establish and enforce naming conventions, data contracts, lineage, and schema governance Identity Resolution & Guest Graph Architect and maintain the Proper guest identity graph, unifying data across all systems into a single, accurate guest profile Develop deterministic and heuristic matching rules; iterate on feature extraction, merging logic, and identity quality metrics Data Quality & Reliability Implement robust data validation, monitoring, and alerting frameworks to ensure completeness, accuracy, and timeliness across all pipelines Partner with contractors to ensure staging layers ingest data consistently and reliably Business-Facing Metrics & Semantic Layer Define and maintain authoritative metric definitions (LTV, ADR, occupancy, conversion, channel attribution, membership value, churn) Build accessible data marts and semantic layers that can serve BI tools, CRM systems, and AI services Design metrics and data visualizations with dashboarding tools like Tableau, Sigma, and Mode Cross-Functional Collaboration Work closely with operations, revenue management, marketing, and the executive team to understand data needs and translate them into scalable models Provide technical guidance and enforce standards with third-party engineering vendors Be a cross-functional champion at upholding high data integrity standards to increase reusability, readability and standardization Hotel Performance Analytics Build recurring analytical frameworks and dashboards for property-level and portfolio-level insights (occupancy, ADR, RevPAR, segmentation mix, pickup behavior, channel performance, cost-per-room, labor productivity, F&B covers, check averages, menu engineering) Detect structural trends and operational inefficiencies by analyzing PMS, POS, labor, spa, digital, and membership datasets Partner with property and cluster leadership to interpret trends, validate root causes, and tie data outputs to operational actions Build forecasting models for occupancy, F&B demand, spa utilization, labor, and revenue Produce executive-level performance briefs that combine data engineering rigor with applied hospitality interpretation AI/ML Enablement Create and maintain feature tables for predictive models (propensity, demand forecasting, churn, LTV) Support experimentation and real-time personalization use cases by providing clean features and stable data sources Documentation & Governance Maintain comprehensive documentation of all datasets, lineage, assumptions, and transformations Own data governance, security, privacy compliance, and access controls in coordination with leadership Qualifications Required 4-7+ years of hands-on experience in analytics engineering, data engineering, or modern data stack architecture Expert-level SQL Deep experience with dbt, dimensional modeling, and analytics engineering best practices Strong understanding of cloud data warehouses (Snowflake, BigQuery, or Databricks) Experience building and validating ETL/ELT pipelines and working with raw staging layers Strong understanding of data quality frameworks, testing, lineage, and documentation Demonstrated ability to unify data across disparate systems and design customer 360 profiles Proven ability to translate raw data into actionable insights for operators, leaders, and executives Preferred Experience in hospitality, retail, wellness, or membership-based businesses Familiarity with reverse-ETL tools (Hightouch, Census) Experience with event streaming (Kafka, Pub/Sub) and real-time architecture Exposure to Python for data modeling or feature engineering Understanding of marketing automation platforms (Klaviyo, Salesforce, Braze) Strong data privacy and governance understanding (GDPR/CCPA) Success in the First 90 Days Looks Like Proper-wide data modeling standards defined and documented Unified guest identity graph MVP created and validated on core systems dbt project structured, version-controlled, and integrated with CI/CD Vendor pipelines reviewed, documented, and aligned with governance First wave of clean, tested metric tables delivered to stakeholders Proper's first set of high-value feature tables ready for AI/ML use cases Delivery of first hotel performance analytics suite roadmap (occupancy, ADR, RevPAR, segmentation, labor, F&B) with recommended actions Salary $155,000-185,000 Proper Perks & Benefits Compensation & Recognition Competitive Salary + Bonus: Rewarding exceptional talent and performance across all levels. Recognition Programs: Celebrating achievements big and small through company-wide appreciation and milestone rewards. Annual Performance Reviews: Regular opportunities for feedback, growth, and advancement. Culture of Growth & Belonging Culture of Growth: A collaborative, design-forward environment that values creativity, intelligence, and curiosity - where learning and excellence are a daily practice. Guided Skills Development: Access to training, leadership programs, mentorship, and cross-property mobility to encourage achievement and discovery. Diversity, Equity, Inclusion & Belonging: We honor individuality while fostering a culture of respect and belonging across all teams. Community Engagement: Opportunities to give back through local volunteerism, sustainability, and charitable partnerships. Health & Wellness Comprehensive Health Coverage: Medical, dental, and vision plans through Aetna, designed to fit a range of personal and family needs. Wellness Access: Company-subsidized memberships with Equinox and ClassPass, plus wellbeing workshops and mental health resources. Employee Assistance Program (EAP): Confidential support for emotional wellbeing, financial planning, and life management through Unum. Time Off & Flexibility Paid Time Off: Flexible PTO plus 11 paid holidays each year for corporate team members. Paid Parental Leave: Paid time off for eligible employees welcoming a new child through birth, adoption, or foster placement. Flexible Work Practices: Hybrid schedules for eligible roles and an emphasis on work-life balance. Financial Wellbeing & Core Protections 401(k) Program: Company match of 50% of employee deferrals, up to the first 4% of eligible compensation. Employer-Paid Life & Disability Insurance: Core protections with optional additional coverage. Financial Education: Access to planning tools and workshops to support long-term stability and growth. Lifestyle & Travel Perks Hotel Stay Benefits: 75% off BAR (floor of $100) across the Proper portfolio. Design Hotels Partnership: 50% off participating Marriott Design Hotels. Dining Discounts: 75% off food & beverage at all Proper Hospitality outlets. Lifestyle Perks: Complimentary or subsidized parking, cell phone reimbursement, and exclusive hospitality and retail discounts. Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.