Float Teller jobs at Indiana Members Credit Union - 182 jobs

Apply Description The Universal Banker role allows employees to fully execute on The Farmers Bank brand purpose: To Care, Educate & Serve to Inspire a better future for all. A Universal Banker can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Universal Banker is to hold conversations with customers, understand their needs, and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. Universal Bankers may process deposits and pay out funds in accordance with bank procedures; record all transactions accurately and balance each day's operations. Hours vary and include Saturdays. Requirements Job Responsibilities 1. Customer Service and Sales. 2. Educate customers on solutions that meet their needs, including new accounts, services, and digital 3. Make complete recommendation to ensure Financial Well-Being of the customer (cross selling) 4. Engage customers by following up through onboarding or campaigns 5. Maintenance accounts by changing addresses and names; order checks and close accounts as needed. 6. Assist customers by answering financial questions, expose fraud, explain bank services and service charges 7. Open/Close Night Drop with dual control processes for various Night-Drop and mail. 8. Other Duties as Assigned. Competencies Required 1. Competency #1: Customer Relations * The degree which customer service and professional rapport is demonstrated in the day-to-day business environment. Such as being polite and attentive, or focused on the needs of the customer. 2. Competency #2: Attitude * The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. The level of enthusiasm and commitment demonstrated in job performance. 3. Competency #3: Accountability * The degree which one is answerable and responsible for actions and performance either individually or on a team 4. Competency #4: Teamwork & Cooperation / Organization Relations * The degree to which the employee works with peers and other internal departments to create a collaborative, cooperative, and productive working environment. The level of response to customer requests, both internally and externally. Anticipation and control of obstacles. The level of demonstrated team, sensitivity, support, and respect. 5. Competency #5: Attention to Detail * The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules. 6. Competency #6: Job Knowledge (Basic) * The level of knowledge, skills and education required to perform job duties, and their application to job functions. Commitment to expanding knowledge, skills, and/or education. 7. Competency #7: Productivity * The level of work output or efficiency as compared to a standard or compared to others. The ability to use time and resources well.

Financial Center Granger - As a key member of the Financial Center team, the Universal Banker delivers exceptional service at every customer's touch point, including leading and coordinating lobby management. The role serves as a single point of contact for a wide range of banking needs, consisting of accurately and efficiently handling service transactions - such as deposits, payments, replacement cards, and disputes - while also driving sales by opening accounts, identifying customer needs, offering tailored solutions, and recommending appropriate banking products. Essential Functions * Proactively and professionally greet customers as they enter the Financial Center to determine the best way to manage and guide their experience. * Engage with customers following an established customer interaction model to build new customer relationships, retain and deepen existing customer relationships, and provide exceptional customer service standards. * Fulfill customer financial needs, both immediate and long term, by utilizing Financial Wellness conversations to understand needs and recommend appropriate solutions and/or refer to our team of experts when necessary. * Accurately and efficiently process transactions such as deposits, payments, checks for cashing and other transactions. * Recognize cross-sell opportunities, including deposit accounts as well as insurance, investment and lending products, referring to our team of experts when necessary. * Establish effective partnerships with Financial Advisors, LRMs, Mortgage and Business Bankers. * Engage in outbound calling and outreach activities to generate a consistent flow of qualified referrals to build a robust pipeline of sales opportunities. * Establish proficiency in the Bank's systems to effectively provide customers with the highest level of service standards. * Meet or exceed all financial objectives pertaining to individual and Financial Center team goals. * Demonstrate ownership to ensure all follow-up items are complete or delegated to the appropriate individual(s) to work harmoniously with multiple team members. * Create a warm, welcoming and friendly environment for customers and employees by fostering teamwork in the Financial Center to ensure an overall positive customer experience. * Deliver coaching and guidance to tellers on digital capabilities, transaction processing, and key priorities - emphasizing a streamlined sales and service experience, a digital-first approach, effective client problem resolution, and the strategic use of digital tools. * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations. * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency. * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma or equivalent preferred Work Experience Less than one year Banking and/or retail experience Or Less than one year Sales experience or Customer Service experience preferred General Employee Knowledge, Skills, and Abilities * Ability to establish effective working relationships among team members and participate in solving problems and making decisions * Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written * Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information * Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information * Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. ESSENTIAL FUNCTIONS: Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services. Actively engage with and greet customers and take ownership to resolve any customer issues or concerns Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications. Exceptional delivery of our 5 Culture Promises Complete educational training as assigned and self-educate using bank designed programs and applications Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings Knowledge and adherence to all security and dual control processes Responsible to participate in branch opening and closing tasks as needed Protect the bank from unnecessary risk by following compliance, risk, and operational procedures Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed Work evening hours and weekends as scheduled, assigned, or necessary Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment KNOWLEDGE, SKILLS, & ABILITIES: Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Knowledge of computers and the Teller System QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High School Diploma or equivalent preferred Work Experience: Customer service experience preferred Cash handling experience preferred Banking and/or retail experience preferred All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position! Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

SCOPE: are to help service customers with the paying and receiving functions of the bank including answering customer questions and addressing their concerns to deepen customer relationships and attract additional customers. AREA OF RESPONSIBILITY: Transaction Processing Records customer transactions and issues receipts Balances daily transactions and reports discrepancies to the Head Teller Processes checks and cash, following the specified procedures Orders money supply for the bank, and counts incoming cash Places holds on accounts, processes change orders and accepts loan payments Regulates automated teller machines and night depository Balances cash drawer at the end of the shift, reporting any discrepancies to the Head Teller Customer Service Promotes and informs customers of the bank's products and services Answers customer questions COMPETENCIES: Communicating Communicates in a straightforward and assertive fashion Updates relevant people with timely information Listens carefully to what others are saying Respects and considers all opinions, even counter-opinions Demonstrating Integrity Assumes responsibility for mistakes and failures Demonstrates consistency between what is said and what is done Behaves according to sound ethical and legal standards Working with Others Is respectful of others Balances individual goals with team goals Builds and maintains productive relationships with people throughout the organization Adapting to Change Maintains composure in frustrating situations Demonstrations flexibility in working with others Adapts to help others adapt to change Client Service Effectively responds to customer needs Answers customer questions and fully addresses their concerns Quickly and practically solves customer's problems Demonstrates appropriate discretion; keeps confidential information private Representing the Bank Demonstrates good interpersonal communication and presentation skills Manages difficult customer situations and treats others with respect Maintains a neat and professional appearance Professional Excellence Demonstrates a consistently high level of professional judgment Provides customers with accurate and reliable financial information Demonstrates strong customer service and communication skills Maintains independent and objectivity in carrying out job responsibilities JOB KNOWLEDGE: General business and financial knowledge Teller job knowledge Knowledge of department-related financial services regulations and compliance Knowledge of fraud: prevention and detection Knowledge of the company's products, services and policies COMPLIANCE All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures. SUPERVISORY RESPONSIBILITIES This position does not require supervisory responsibilities. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. POSITION TYPE This is a full-time position. Days and hours of work are Monday through Friday, 8:30am to 5pm. This position regularly requires long hours and frequent weekend work. TRAVEL Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION AND OTHER REQUIREMENTS: Prefer a high school degree or equivalent. 1-2 years experience in a related position preferred. This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment. Must have the dexterity to count money. Must be able to lift at least 30 lbs. Must be able to sit or stand for an extended period of time.

Utilizing the "Customer Xperience" behavioral standards, provides excellent customer service, builds relationships with new and existing customers while making sure policies and procedures are followed. Specific Job Functions: Strategic Objectives Reviews, executes, and practices objectives within SFSB's Strategic Plan Realize and support strategies goals Branch Growth Assist in meeting profitability standards Building Customer Relationships Participates in activities for generating new business such as sales calls and special events Participates in community organizations, activities, and civic organizations Responsible for knowing and cross-selling bank products to help the customer obtain their financial goals Work to improve overall customer Xperience with team Utilizes SFSB's customer service relationship management software (CRM) Attends to the needs of customers and prospective customers on banking matters of the following types: Greet customers by name, use name in conversation Respond to customer inquiries within 24 hours, within one hour if it is an emergency Communication Reports at internal Branch meeting monthly Participates in weekly Branch huddles Communicates with team regularly Compliance Responsible for knowing and complying with all Bank policies and procedures that apply to the position Responsible for knowing and complying with all Federal Regulations that apply to the position, including, but not limited to: Bank Secrecy Act (BSA), Customer Identification Program (CIP), Funds Availability (Reg CC) and Currency Transaction Reporting (CTR) Teller Duties Responsible for maintaining teller cash drawer following bank's procedures, including balances cash drawer and checks at the end of the shift and compares totaled amounts with system and reports any discrepancies to the supervisor. Receives checks and cash for deposits to accounts, verifies amounts, complies with check handling procedures and enters deposits into computer records Processes withdrawals from accounts; pays out money after verification of signatures and customer balances. Receives loan and other payments and ensures the payments match balances due. Enters payments into the computer system and generates customer receipts. Issues cashier checks; conducts cash advances; redeems U.S. Savings Bonds; and issues VISA gift cards and coin sets. Performs night drop transactions according to proper procedures Responsible for reviewing and complying with alerts on customer accounts (i.e. scanning customer's driver's license) Ensures that the teller station is properly stocked with supplies Reports malfunctions of teller terminals, drive-thru equipment, ATM, and other equipment used at the teller station to BAM Responsible for ordering checks thru Quick Check Orders and issues Debit/ATM Cards; ensures accuracy when providing and researching transaction information for customer via JHA ATM Menu. Performs CIF Maintenance including placing system notes, removing notes Performs Address Change adhering to procedures and maintenance involved Accepts and complete wire transfers forms for customers ,Accepts and completes automatic funds transfers for customers Additional Responsibilities Participates on SFSB's assigned committees Coordinates PTO days with Branch staff to ensure Branch is accurately staffed at all times Answer phone as needed Performs other duties as directed by supervisor Requirements High school diploma or equivalent Successful completion of in-house training programs Minimum two years' experience in banking preferred but not required Basic math and problem-solving skills Good understanding of financial products and services Exceptional customer service and professional skills Good organizational telephone skills, and communication skills Ability to multi-task Basic computer and keyboard skills including but limited to using Microsoft Word, Excel, and PowerPoint Team Player

Role: Performs transactional duties to serve members by accurately receiving or paying out funds. Maintains accurate transactional records, providing basic cash receipt and payment services per credit union policies and procedures. Essential Functions & Responsibilities: • Receives and processes member financial transactions, including deposits, withdrawals, wire, and loan payments; sells money orders and cashier's checks to members; makes transfers from member accounts as directed. • Balances cash drawer and daily transactions. • Reviews member documents and processes to ensure compliance with federal regulations, organizational policies, and procedures. • Responsible for providing a quality member service experience. Provides routine information concerning services; directs members to appropriate departments for specific information and services. • Verifies and posts transactions to member accounts and maintains member and credit union records. • Identifies opportunities to cross-sell products or services to members. • Performs various miscellaneous tasks, including filing, copying, data input, and answering the phone. • Opens and closes the Member Center. • Performs other job-related duties as assigned. Knowledge & Skills: . Experience : One month to twelve months of similar or related experience. Education: A high school education or GED is required. Interpersonal Skills : Effective communication with contacts inside and outside the organization is essential. Fostering relationships with other entities (companies and individuals) is necessary and often requires the ability to influence and sell ideas or services to members or others. The role requires a significant level of emotional intelligence. Other Skills: General office equipment such as calculators, computers, photocopiers, and scanners. Includes the ability to operate check scanning software, coin counting, and cash counting machines. Maintains confidentiality related to credit union operations and work-related information. Physical Requirements: Frequently stands or sits in a stationary position. This Job Description is not a complete statement of all the position's duties and responsibilities

Role: Performs transactional duties to serve members by accurately receiving or paying out funds. Maintains accurate transactional records, providing basic cash receipt and payment services per credit union policies and procedures. Essential Functions & Responsibilities: • Receives and processes member financial transactions, including deposits, withdrawals, wire, and loan payments; sells money orders and cashier's checks to members; makes transfers from member accounts as directed. • Balances cash drawer and daily transactions. • Reviews member documents and processes to ensure compliance with federal regulations, organizational policies, and procedures. • Responsible for providing a quality member service experience. Provides routine information concerning services; directs members to appropriate departments for specific information and services. • Verifies and posts transactions to member accounts and maintains member and credit union records. • Identifies opportunities to cross-sell products or services to members. • Performs various miscellaneous tasks, including filing, copying, data input, and answering the phone. • Opens and closes the Member Center. • Performs other job-related duties as assigned. Knowledge & Skills: . Experience: One month to twelve months of similar or related experience. Education: A high school education or GED is required. Interpersonal Skills: Effective communication with contacts inside and outside the organization is essential. Fostering relationships with other entities (companies and individuals) is necessary and often requires the ability to influence and sell ideas or services to members or others. The role requires a significant level of emotional intelligence. Other Skills: General office equipment such as calculators, computers, photocopiers, and scanners. Includes the ability to operate check scanning software, coin counting, and cash counting machines. Maintains confidentiality related to credit union operations and work-related information. Physical Requirements: Frequently stands or sits in a stationary position. This Job Description is not a complete statement of all the position's duties and responsibilities

Job Description Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required. Ensures that customers are promptly and professionally served at all times. Active participant in the Five Star Service Program at First Savings Bank of Hegewisch. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the efficient, effective, and accurate performance of Teller functions. a. Represents the Bank in a courteous and professional manner. b. Receives deposits in person or by mail or alternative delivery channels c. Receives loan payments in person or by mail. Properly processes payment for the customers. d. Processes cash advances, travelers' checks, cashiers' checks, money orders, government bonds, and similar transactions efficiently. e. Disburses cash or check withdrawals in person, by telephone (with proper authorization) or by mail. f. Processes transfers of funds among accounts with the Bank. g. Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at end of each workday. h. Verifies transactions. Consistently monitors deposit amounts, and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. 2. Assumes responsibility for establishing and maintaining effective, professional business relations with customers. a. Ensures that customers' requests and questions are promptly resolved. b. Operates online teller terminal. Provides in person, by telephone, or by mail, information that customers may authorize concerning their account status. c. Receives and processes new customer accounts and changes to existing accounts. d. Receives and processes changes of name, addresses, and other account information as needed. e. Maintains privacy of customer account information. f. Ensures that the Bank's quality reputation is maintained and projected. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management. a. Assists area personnel as required. b. Keeps supervisor informed of area activities and of any significant problems or concerns. c. Completes required reports and records accurately and promptly. d. Attends meetings as required by supervisors. 4. Assumes responsibility for related duties as required or assigned. a. Performs drive-up teller and night drop functions as assigned. b. Cross sells Bank services. c. Ensures that work area is clean, secure, and well maintained. d. Performs related clerical duties as required. PERFORMANCE MEASUREMENTS 1. Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards and security procedures. 2. Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained. 3. Good business relations exist with customers. Customers' problems or questions are courteously and promptly resolved. 4. Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities. 5. Required reports and records are accurate, complete, and timely. 6. The Bank's professional reputation is maintained and conveyed. QUALIFICATIONS Education/Certification: High school graduate or equivalent (GED). Required Knowledge: Knowledge of Teller policies and procedures. Basic understanding of Bank operations. Experience Required: Abilities generally acquired on the job in 12 months. Skills/Abilities: Good communication skills. Professional appearance, dress, and attitude. Good math skills. Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone. Good typing skills. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. ESSENTIAL FUNCTIONS: Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services. Actively engage with and greet customers and take ownership to resolve any customer issues or concerns Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications. Exceptional delivery of our 5 Culture Promises Complete educational training as assigned and self-educate using bank designed programs and applications Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings Knowledge and adherence to all security and dual control processes Responsible to participate in branch opening and closing tasks as needed Protect the bank from unnecessary risk by following compliance, risk, and operational procedures Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed Work evening hours and weekends as scheduled, assigned, or necessary Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment KNOWLEDGE, SKILLS, & ABILITIES: Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Knowledge of computers and the Teller System QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High School Diploma or equivalent preferred Work Experience: Customer service experience preferred Cash handling experience preferred Banking and/or retail experience preferred All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position! Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Provides basic cash receipt and payment services in accordance with financial institution procedures while looking for ways to better service our customers with our products and services. * Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. * Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. * Accepts loan payments and ensures the payments match balances due. Enters payments into the computer and issues customer receipts. * Place holds on accounts for uncollected funds. * Counts, checks and packages coin and currency as needed. * Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. * Ensures that the teller station is properly stocked with forms, supplies, etc. * Reports malfunctions of teller erminals and other equipment used at the teller station. * Is responsible for checking night depository bags and mail deposits, verifying contents and recording proper information on the financial institution's forms. * Is responsible for comprehensive, prompt and efficient customer transactions. * Responsible for keeping cash and keys secure and adhering to cash drawer limits. * Answers customer questions when necessary, always using the opportunities to cross-sell other bank services and refers to the proper person. * Practice Sales and Service Performance Standards. * Issues cashier's checks, money orders and credit card advances. * Responsible for being compliant with all regulations and compliance requirements pertaining to job function. * Carry out such other duties as may be assigned or requested. * Complete training as necessary. * Processes CTR's and SAR's properly and promptly, as needed.

A Teller provides basic cash receipt and payment services in accordance with financial institution procedures while looking for ways to better service our customers with our products and services. * Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. * Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. * Accepts loan payments and ensures the payments match balances due. Enters payments into the computer and issues customer receipts. * Place holds on accounts for uncollected funds. * Counts, checks and packages coin and currency as needed. * Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. * Ensures that the teller station is properly stocked with forms, supplies, etc. * Reports malfunctions of teller terminals and other equipment used at the teller station. * Is responsible for checking night depository bags and mail deposits, verifying contents and recording proper information on the financial institution's forms. * Is responsible for comprehensive, prompt and efficient customer transactions. * Responsible for keeping cash and keys secure and adhering to cash drawer limits. * Answers customer questions when necessary, always using the opportunities to cross-sell other bank services and refers to the proper person. * Practice Sales and Service Performance Standards. * Issues cashier's checks, money orders and credit card advances. * Responsible for being compliant with all regulations and compliance requirements pertaining to job function. * Carry out such other duties as may be assigned or requested. * Complete training as necessary. * Processes CTR's and SAR's properly and promptly, as needed.

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. ESSENTIAL FUNCTIONS: Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services. Actively engage with and greet customers and take ownership to resolve any customer issues or concerns Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications. Exceptional delivery of our 5 Culture Promises Complete educational training as assigned and self-educate using bank designed programs and applications Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings Knowledge and adherence to all security and dual control processes Responsible to participate in branch opening and closing tasks as needed Protect the bank from unnecessary risk by following compliance, risk, and operational procedures Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed Work evening hours and weekends as scheduled, assigned, or necessary Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment KNOWLEDGE, SKILLS, & ABILITIES: Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Knowledge of computers and the Teller System QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High School Diploma or equivalent preferred Work Experience: Customer service experience preferred Cash handling experience preferred Banking and/or retail experience preferred All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position! Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Bank Teller Status: Full-Time, Hourly Non-Exempt Why Join First Financial Bank? If you're an energetic and detail-oriented person who enjoys helping clients, working with multiple teams, and handling cash transactions accurately, our Bank Teller role could be a great fit! This position offers the opportunity to develop your banking career while supporting clients and gaining a strong foundation in retail banking. Apply today and take the next step in your financial services career! What You'll Do * Build Relationships: Get to know clients, understand their needs, and provide personalized service. * Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach. * Ensure Accuracy: Process cash and check transactions with integrity and precision. * Drive Growth: Understand client needs and connect them with the right products and resources. * Educate & Protect: Clearly explain security measures and banking procedures to clients. * Solve Problems: Handle client concerns with professionalism and find effective solutions. * Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations. * Collaborate: Be part of a respectful, supportive team that values accountability and innovation. What We're Looking For * High school diploma or equivalent. * Minimum 1 year of customer service experience in a business setting. * Minimum 1 year of cash-handling experience. * Teller experience preferred (6+ months). * Strong customer service skills, including active listening and clear communication. * Experience recommending and referring financial products. * Ability to work in a fast-paced, time-sensitive environment with a positive attitude. * Solid understanding of compliance and fraud detection. * Basic math and accounting skills. * Ability to accurately balance a cash drawer. * Proficiency with computers, data entry, internet applications and multi-line phone systems. * Ability to commute to the primary work location and occasionally to other work locations within driving distance. * Ability to work occasional weekends and extended hours. * Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday. * Ability to review information and details at close range (within a few feet). What We Offer * Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance. * Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits. * Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays. * Growth Opportunities: Tuition assistance and professional development programs. * A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do. Who We Are First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community. Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future! Ready to Join Us? Apply now and take the next step in your banking career! We review all applications and will respond promptly. First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.

The Video Teller enhances the customer experience by assertively caring for our customers through providing excellent service, product offerings, and expanding relationships through the use of the Interactive Teller Machine (ITM). is eligible for a shift differential. Essential Functions * Serve the customer in a comfortable, professional, and friendly manner through video and possess the ability to multi-task by operating several computer programs at one time * Build customer relationships by actively listening to determine needs while explaining Northwest products/services and advising the customer accordingly * Identify cross-selling opportunities, selling new or additional products or services that meet customers' needs, and make appropriate referrals to other areas within Northwest; meet or exceed all related referral goals, if assigned * Work independently using effective problem-solving skills to resolve issues; effectively use position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides * Able to effectively utilize bank systems to efficiently and accurately process business and balance drawer * Resolve complex and non-routine inquiries concerning Northwest policy and operating procedures; research and solve customer's problems as time permits, refer more difficult situations to the branch staff or appropriate department * Possess advanced knowledge of and utilize electronic delivery channels including but not limited to the ITM, electronic banking products and company website to facilitate customer transactions * Maintain working knowledge of line of credit teller activities and other advanced teller activities including complex deposits and loan payments * Able to thoroughly and reasonably explain Northwest policies and procedures to customers * Video tellers may be required to work outside normal business hours and on Saturdays Additional Essential Functions Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Additional Responsibilities * Complete other duties and special projects as assigned by management Safety and Health for those without supervisory duties * Abide by the rules of the safety and loss prevention program * Perform work tasks in a safe manner * Report any and all injuries to supervisor * Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma or equivalent Work Experience Less than 2 years Customer service experience Less than 2 years Bank-related operational support experience Less than 2 years Sales experience and previous teller experience Less than 2 years Computer and technology experience General Employee Knowledge, Skills, and Abilities * Ability to establish effective working relationships among team members and participate in solving problems and making decisions * Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written * Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information * Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information * Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and Abilities Strong interpersonal and communication skills Strong math skills, attention to detail, ability to work under pressure, process multiple transactions and maintain accuracy Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Video Teller enhances the customer experience by assertively caring for our customers through providing excellent service, product offerings, and expanding relationships through the use of the Interactive Teller Machine (ITM). is eligible for a shift differential. Essential Functions • Serve the customer in a comfortable, professional, and friendly manner through video and possess the ability to multi-task by operating several computer programs at one time • Build customer relationships by actively listening to determine needs while explaining Northwest products/services and advising the customer accordingly • Identify cross-selling opportunities, selling new or additional products or services that meet customers' needs, and make appropriate referrals to other areas within Northwest; meet or exceed all related referral goals, if assigned • Work independently using effective problem-solving skills to resolve issues; effectively use position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides • Able to effectively utilize bank systems to efficiently and accurately process business and balance drawer • Resolve complex and non-routine inquiries concerning Northwest policy and operating procedures; research and solve customer's problems as time permits, refer more difficult situations to the branch staff or appropriate department • Possess advanced knowledge of and utilize electronic delivery channels including but not limited to the ITM, electronic banking products and company website to facilitate customer transactions • Maintain working knowledge of line of credit teller activities and other advanced teller activities including complex deposits and loan payments • Able to thoroughly and reasonably explain Northwest policies and procedures to customers • Video tellers may be required to work outside normal business hours and on Saturdays Additional Essential Functions Essential Functions • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment Additional Responsibilities • Complete other duties and special projects as assigned by management Safety and Health for those without supervisory duties • Abide by the rules of the safety and loss prevention program • Perform work tasks in a safe manner • Report any and all injuries to supervisor • Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma or equivalent Work Experience Less than 2 years Customer service experience Less than 2 years Bank-related operational support experience Less than 2 years Sales experience and previous teller experience Less than 2 years Computer and technology experience General Employee Knowledge, Skills, and Abilities • Ability to establish effective working relationships among team members and participate in solving problems and making decisions • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and Abilities Strong interpersonal and communication skills Strong math skills, attention to detail, ability to work under pressure, process multiple transactions and maintain accuracy Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Bank Teller Status: Full-Time, Hourly Non-Exempt Why Join First Financial Bank? If you're an energetic and detail-oriented person who enjoys helping clients, working with multiple teams, and handling cash transactions accurately, our Bank Teller role could be a great fit! This position offers the opportunity to develop your banking career while supporting clients and gaining a strong foundation in retail banking. Apply today and take the next step in your financial services career! What You'll Do * Build Relationships: Get to know clients, understand their needs, and provide personalized service. * Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach. * Ensure Accuracy: Process cash and check transactions with integrity and precision. * Drive Growth: Understand client needs and connect them with the right products and resources. * Educate & Protect: Clearly explain security measures and banking procedures to clients. * Solve Problems: Handle client concerns with professionalism and find effective solutions. * Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations. * Collaborate: Be part of a respectful, supportive team that values accountability and innovation. What We're Looking For * High school diploma or equivalent. * Minimum 1 year of customer service experience in a business setting. * Minimum 1 year of cash-handling experience. * Teller experience preferred (6+ months). * Strong customer service skills, including active listening and clear communication. * Experience recommending and referring financial products. * Ability to work in a fast-paced, time-sensitive environment with a positive attitude. * Solid understanding of compliance and fraud detection. * Basic math and accounting skills. * Ability to accurately balance a cash drawer. * Proficiency with computers, data entry, internet applications and multi-line phone systems. * Ability to commute to the primary work location and occasionally to other work locations within driving distance. * Ability to work occasional weekends and extended hours. * Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday. * Ability to review information and details at close range (within a few feet). What We Offer * Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance. * Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits. * Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays. * Growth Opportunities: Tuition assistance and professional development programs. * A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do. Who We Are First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community. Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future! Ready to Join Us? Apply now and take the next step in your banking career! We review all applications and will respond promptly. First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.

Bank Teller Status: Full-Time, Hourly Non-Exempt Why Join First Financial Bank? If you're an energetic and detail-oriented person who enjoys helping clients, working with multiple teams, and handling cash transactions accurately, our Bank Teller role could be a great fit! This position offers the opportunity to develop your banking career while supporting clients and gaining a strong foundation in retail banking. Apply today and take the next step in your financial services career! What You'll Do * Build Relationships: Get to know clients, understand their needs, and provide personalized service. * Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach. * Ensure Accuracy: Process cash and check transactions with integrity and precision. * Drive Growth: Understand client needs and connect them with the right products and resources. * Educate & Protect: Clearly explain security measures and banking procedures to clients. * Solve Problems: Handle client concerns with professionalism and find effective solutions. * Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations. * Collaborate: Be part of a respectful, supportive team that values accountability and innovation. What We're Looking For * High school diploma or equivalent. * Minimum 1 year of customer service experience in a business setting. * Minimum 1 year of cash-handling experience. * Teller experience preferred (6+ months). * Strong customer service skills, including active listening and clear communication. * Experience recommending and referring financial products. * Ability to work in a fast-paced, time-sensitive environment with a positive attitude. * Solid understanding of compliance and fraud detection. * Basic math and accounting skills. * Ability to accurately balance a cash drawer. * Proficiency with computers, data entry, internet applications and multi-line phone systems. * Ability to commute to the primary work location and occasionally to other work locations within driving distance. * Ability to work occasional weekends and extended hours. * Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday. * Ability to review information and details at close range (within a few feet). What We Offer * Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance. * Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits. * Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays. * Growth Opportunities: Tuition assistance and professional development programs. * A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do. Who We Are First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community. Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future! Ready to Join Us? Apply now and take the next step in your banking career! We review all applications and will respond promptly. First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.

Teller/Customer Service Representative Status: Full-Time, Hourly Non-Exempt Why Join First Financial Bank? If you're an energetic and detail-oriented person who enjoys helping clients, growing accounts, and handling cash transactions accurately, our Teller/Customer Service Representative (Teller/CSR) role could be a great fit! This position offers the opportunity to develop your banking career while supporting clients and gaining a strong foundation in retail banking. Apply today and take the next step in your financial services career! What You'll Do * Build Relationships: Get to know clients, understand their needs, and provide personalized service. * Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach. * Ensure Accuracy: Process cash and check transactions with integrity and precision. * Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts. * Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals. * Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line. * Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients. * Solve Problems: Handle client concerns with professionalism and find effective solutions. * Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations. * Collaborate: Be part of a respectful, supportive team that values accountability and innovation. What We're Looking For * High school diploma or equivalent. * Minimum 1 year of customer service experience in a business setting. * Minimum 1 year of cash-handling experience. * Teller experience preferred (6+ months). * Strong customer service skills, including active listening and clear communication. * Experience recommending and referring financial products. * Solid understanding of compliance and fraud detection. * Ability to accurately balance a cash drawer. * Proficiency with computers, data entry, and multi-line phone systems. * Basic math and accounting skills. * Ability to work occasional weekends and extended hours. * Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday. * Ability to review information and details at close range (within a few feet). What We Offer * Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance. * Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits. * Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays. * Growth Opportunities: Tuition assistance and professional development programs. * A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do. Who We Are First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community. Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future! Ready to Join Us? Apply now and take the next step in your banking career! We review all applications and will respond promptly. First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.

PURPOSE: Provide a variety of service functions and good quality member service to the members of the Credit Union Process various member transactions - deposits, withdrawals, loan and credit card cash advances, loan & credit card payments, money orders, cashier checks, corporate checks, crossing selling other products, update members accounts, handle members problems & complaints, wire transfers, complete payroll deduction forms, direct deposits forms Access safe deposit boxes when applicable Handle and maintain security of large amounts of cash Communicate with all back-office departments for assistance and member requests Open and close various types of accounts, certificates, etc. Create/order ATM/Debit cards for members Process stop payments, print statements and histories for members. Remote Capture checks Balance cash drawer daily Assist with night deposits and ATM deposits Other duties in the branch may include counting cash delivery, balancing ATM, filing, keeping teller area and branch clean and organized, help with “end of day” duties, stocking lobby with supplies EDUCATION AND EXPERIENCE High School diploma or equivalent Previous cash handling/customer service experience Completion of Credit Union internal training Skilled in use of Episys & Synapsys once training is completed