Hotel Night Auditor jobs at Indus Foods Inc - 93 jobs
Night Auditor | MOXY Columbus Short North
Shaner Hotels 3.9
Columbus, OH jobs
What You'll Do
Be available to work a flexible schedule, including weekends, holidays, and overnight hours, as needed.
Work independently and serve as the main point of contact during overnight hours.
Handle guest questions, issues, and special requests with care and creativity.
Greet and check-in guests with style (and a complimentary cocktail!).
Take drink and light food orders, prepare and serve them with flair.
Adhere to payment, cash handling and credit policies/procedures.
Complete nightly financial audits and reports with accuracy.
Ensure safety, security and cleanliness of the hotel overnight.
Take on other exciting duties, as assigned.
About the Role
At the Moxy, our front desk isn't just for check-ins - it's the beating heart of the guest experience. Are you the kind of person who can mix a cocktail and balance the books - without breaking a sweat? Moxy is looking for a high-energy, detail-savvy NightAuditor who doubles as a Bartender. You'll keep the vibe alive after hours, serve up drinks with style, and make sure our nightly reports are on point. If you're sharp, social and love working when others sleep, let's talk!
What We're Looking For
Full-time and Part-time positions may be available - will discuss further during your interview!
At least 1 year of experience in restaurants, hospitality, or food & beverage
You meet the minimum age requirement to serve alcohol in Ohio
You're outgoing, organized, quick on your feet, and ready to hustle
Able to read and follow safety and operational instructions
Confident communicator (bonus if you're bilingual in English/Spanish)
Comfortable with basic math and POS systems
High school diploma or equivalent; college coursework is a plus
ServSafe and/or alcohol service training like TIPS is a big bonus
You know the coolest spots in Columbus and love sharing them
$26k-31k yearly est. Auto-Apply 60d+ ago
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Hotel Night Auditor
Innventures Hotel Mgmt Co 3.4
Independence, OH jobs
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - NIGHTAUDITOR:
Use your attention to detail and desire for routine to create memorable guest experiences! As a NightAuditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a NightAuditor are essential to provide our guests a comfortable stay.
A TYPICAL SHIFT:
Review daily transactions and checklists for completion and accuracy.
Ensure all guests are served promptly and courteously.
Apply problem solving skills to resolve guest issues to their satisfaction.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Ensure emergency notification procedures are followed in the event of issues taking place overnight.
Communicate effectively between all shifts and departments.
REQUIREMENTS:
Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.
POTENTIAL CAREER PATH:
Front Desk Supervisor - Front Office Manager or Administrative Assistant
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$24k-29k yearly est. Auto-Apply 60d+ ago
Night Audit 11PM-7AM
My Place Hotels 3.7
Marion, OH jobs
Job Description
About the Role:
Join the dynamic guest service team at My Place Hotel as a NightAuditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!
What You'll Do:
Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.
What We're Looking For:
To excel in this role, you'll need a combination of technical skills and personal qualities:
Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.
Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.
Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.
Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.
Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work.
Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.
Benefits:
Competitive Pay
Monthly Bonus Potential
Flexible Scheduling: 11PM-7AM
Direct Deposit
Cross-Training
Growth Potential
Ready to Join Us?
If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the NightAuditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.
Apply today and Make My Place Your Place!
Job Posted by ApplicantPro
$24k-28k yearly est. 11d ago
Hotel Night Audit- Part-Time
Buffalo Lodging Associates, LLC 4.3
Solon, OH jobs
Job Description
SpringHill Suites by Marriott-Cleveland/ Solon, 30100 Aurora Road. Solon, OH 44139 We are currently looking for Part-Time NightAuditor to join our front desk Team! The SpringHill Suites by Marriott Cleveland/Solon, where our #1 priority is providing a clean and safe environment for all our guests and our associates is conveniently located just a short ride from downtown Cleveland. We offer 120 suites for our guests to relax. MGM Northfield Park, Cuyahoga Valley National Park and the historic Chagrin falls are easy to get to. Our guests love our spacious suites which feature separate areas for sleeping, working and relaxing. A great place to stay - a great place to work. The SpringHill Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
The NightAuditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include:
Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property.
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
Prepares guest folios for express check out.
This is a Part-Time position - 2 nights per week. 11pm to 7am
About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
Customer Service experience, in a hotel setting preferred.
Marriott
experience is a plus.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval .
Schedule : Overnights, 11 PM- 7 AM.
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
Paid Weekly (Every Friday!)
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Employee Assistance Program
Hotel Discounts - for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$26k-31k yearly est. 25d ago
Hotel Night Audit- Part-Time
Buffalo Lodging 4.3
Solon, OH jobs
SpringHill Suites by Marriott-Cleveland/ Solon, 30100 Aurora Road. Solon, OH 44139 We are currently looking for Part-Time NightAuditor to join our front desk Team! The SpringHill Suites by Marriott Cleveland/Solon, where our #1 priority is providing a clean and safe environment for all our guests and our associates is conveniently located just a short ride from downtown Cleveland. We offer 120 suites for our guests to relax. MGM Northfield Park, Cuyahoga Valley National Park and the historic Chagrin falls are easy to get to. Our guests love our spacious suites which feature separate areas for sleeping, working and relaxing. A great place to stay - a great place to work. The SpringHill Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
The NightAuditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include:
Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property.
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
Prepares guest folios for express check out.
This is a Part-Time position - 2 nights per week. 11pm to 7am
About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
Customer Service experience, in a hotel setting preferred.
Marriott
experience is a plus.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval .
Schedule : Overnights, 11 PM- 7 AM.
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
Paid Weekly (Every Friday!)
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Employee Assistance Program
Hotel Discounts - for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$26k-31k yearly est. 23d ago
Hotel Night Audit- Part-Time
Buffalo Lodging Associates 4.3
Solon, OH jobs
SpringHill Suites by Marriott-Cleveland/ Solon, 30100 Aurora Road. Solon, OH 44139 We are currently looking for Part-Time NightAuditor to join our front desk Team! The SpringHill Suites by Marriott Cleveland/Solon, where our #1 priority is providing a clean and safe environment for all our guests and our associates is conveniently located just a short ride from downtown Cleveland. We offer 120 suites for our guests to relax. MGM Northfield Park, Cuyahoga Valley National Park and the historic Chagrin falls are easy to get to. Our guests love our spacious suites which feature separate areas for sleeping, working and relaxing. A great place to stay - a great place to work. The SpringHill Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
The NightAuditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include:
* Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
* Handles cash, credit card information and goods at the property.
* Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
* Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
* Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
* Prepares guest folios for express check out.
* This is a Part-Time position - 2 nights per week. 11pm to 7am
About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
* Customer Service experience, in a hotel setting preferred.
* Marriott experience is a plus.
* High School diploma or equivalent is preferred.
* Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
* Must have valid drivers license, and acceptable driving history subject to company approval .
* Schedule : Overnights, 11 PM- 7 AM.
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
* Paid Weekly (Every Friday!)
* Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
* Paid Vacation and Sick Time
* Paid Holidays
* Employee Assistance Program
* Hotel Discounts - for You, Your Friends and Family
* Wellness Programs
* Monthly Employee Appreciation Activities & Events
* Learning and Development Opportunities
* Employee Referral Program
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$26k-31k yearly est. 22d ago
Night Auditor
Drury Hotels 4.4
Sharonville, OH jobs
Property Location:
2265 East Sharon Road - Sharonville, Ohio 45241-1870You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
BASIC FUNCTION & JOB DUTIES:
Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day's receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Requires thorough knowledge of Drury Hotels' policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.
Rise. Shine. Work Happy.Hiring Immediately!
$24k-28k yearly est. Auto-Apply 60d+ ago
Night Auditor
Drury Hotels 4.4
Sharonville, OH jobs
Property Location:
2265 East Sharon Road - Sharonville, Ohio 45241-1870You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
BASIC FUNCTION & JOB DUTIES:
Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day's receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Requires thorough knowledge of Drury Hotels' policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.
Rise. Shine. Work Happy.Hiring Immediately!
At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.
At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE
Explore Our Culture
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
$24k-28k yearly est. Easy Apply 60d+ ago
Night Auditor
Hawkeye Hospitality 3.6
Grove City, OH jobs
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!
The NightAuditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident oremergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries.
QUALIFICATIONS:
Previous guest relations training.
Accounting background preferred.
Ability to communicate effectively with the public and other Team Members.
Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,sexual orientation, gender identity, disability or protected veteran status.
$26k-31k yearly est. Auto-Apply 60d+ ago
Residence Inn by Marriott - Night Auditor
Residence Inn Union Centre 3.8
Olde West Chester, OH jobs
Job DescriptionPay is negotiable with Marriott experience! Starting at $16.50/hr.Perks
Competitive pay, Comprehensive benefit packages, Hotel room discounts available around the globe, Professional development and advancement opportunities
Hotel and hospitality professionals, are ready to apply your expertise to a rewarding career with a global industry leader? Join our team at the Residence Inn by Marriott Cincinnati West Chester. Due to our continued growth, we are currently seeking experienced and dependable candidates just like you to serve as HotelNightAuditors.
In this overnight role, you will balance daily charges and receipts, and generate corresponding reports. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Contact us today - we're waiting to hear from you!
Job Responsibilities
As a HotelNightAuditor, you will balance all daily room and market work on a nightly basis, posting and balancing charges, and settlements in a timely and efficient manner. You will also be accountable for maintaining files and resetting the systems for the next day's operations.
Your specific duties in this role will include:
Preparing daily revenue report data.
Running audit reports/journals from the mainframe and the system for automated credit cards
Making corrections, and adjustments, and handling any computer problems that might occur during your shift
Making computer entries on revenue/expenses/allowance to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
Checking all figures, postings, and documents for accuracy
Controlling and securing cash, and cash equivalents for property according to cash handling policy and procedures
Organizing, securing, and maintaining all files and records in accordance with document retention and confidentiality policies and procedures
Preparing, maintaining, and distributing statistical, financial, accounting, auditing, or payroll reports and tables
Auditing statistical, financial, accounting, auditing, or payroll reports and tables
Auditing, and reconciling all revenue postings
Job Requirements
We are looking for a HotelNightAuditor with a strong work ethic, and strong bookkeeping and accounting skills. You should be highly organized, and detail-oriented with solid time-management and prioritization skills. It is also important that you have excellent communication and interpersonal skills.
Specific qualifications for the role include:
High school diploma or GED
1 year experience in a similar size operation required; hotel experience, preferred.
Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
Ability to access and accurately input information using a moderately complex computer
$16.5 hourly 16d ago
Night Auditor
Drury Hotels 4.4
Dayton, OH jobs
Property Location:
6616 Miller Lane - Dayton, Ohio 45414You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
BASIC FUNCTION & JOB DUTIES:
Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day's receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Requires thorough knowledge of Drury Hotels' policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.
Rise. Shine. Work Happy.Hiring Immediately!
$24k-29k yearly est. Auto-Apply 23d ago
Night Auditor - Part Time
Fairfield Inn 4.1
Athens, OH jobs
Job Title: NightAuditor
Reports To: General Manager
FLSA Status: Non-Exempt
Summary: The NightAuditor is responsible for checking guests into the hotel while reconciling the previous day's business.
Essential Duties and Responsibilities:
Processes guest check-in and check-out in a hospitable and friendly manner
Provides good customer service
Enforces and executes all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing
Delivers all guest messages, mail, and packages in a timely manner
Maintains accurate guest and room status information by completing thorough reviews as assigned
Operates front desk equipment including but not limited to: switchboard and PMS
Maintains consistent communication especially with all departments
Completes necessary shift paperwork and ensures accuracy on: shift checklist, log book, courtesy call back log, and all other forms or checklists assigned.
Verifies credit cards for authorization using electronic acceptance methods
Closes guest accounts at time of check out and assures satisfaction
Research's and attempts to resolve problem within established guidelines
Completes the reservation process for both guest rooms and meeting rooms ensuring the correct rate from the Property Management System is provided
Performs an average score of at least 5 on two test calls per calendar year
Completes coaching calls as required
Assists with cleaning up the lobby and setting up and monitoring the breakfast bar
Processes all PMS reports to close and reconcile the previous day's business
Submits the Drift Report to the corporate office
Operates the laundry as directed
Completes a minimum of 2 Internet sales leads per week instructed by the General Manager
Performs all other duties as may be assigned
Competencies:
Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.
Communication: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
Computer Skills: General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer. Website training a plus.
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
Time Management - Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Qualifications:
Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling.
$24k-29k yearly est. Auto-Apply 60d+ ago
Night Auditor
Holiday Inn Express Westlake 4.1
Westlake, OH jobs
The NightAuditor is responsible for overseeing the nightly operations of the front desk, ensuring that all financial transactions and reports are accurately completed and prepared for the next day's operations. The primary focus of this role is to reconcile the day's financial activities, manage guest services during the overnight shift, Manager on duty coverage and provide exceptional guest experiences.
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform the duties of a front desk agent, including guest check-in/check-out, reservation handling, and responding to guest inquiries.
Reconcile all daily front desk agents' work, ensuring accuracy in the daily accounting processes.
Run the trial balance to post rooms and close the day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.
Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
Handle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports.
Issue and control access to safety deposit boxes, and post miscellaneous charges as requested.
Respond to and resolve guest complaints efficiently and courteously.
Answer telephones promptly and handle reservations, check-ins, and check-outs with accuracy and efficiency.
Operate or assist with any necessary transportation arrangements in a timely and courteous manner.
Assist guests with luggage and be knowledgeable about local area attractions and hotel services.
Manage messages, wake-up calls, mail, and faxes properly, ensuring prompt and accurate service.
Adhere to applicable company Standard Operating Procedures (SOPs) to maintain consistency and compliance.
Effectively utilize the Property Management System and Electronic Key Equipment.
Maintain a clean and orderly work area, respond promptly to FOM or MOD requests.
Maintain open lines of communication with all departments, sharing pertinent information as needed.
Be self-motivated and use time wisely, responding positively to new ideas and feedback.
Demonstrate proper selling techniques during the reservation and walk-in process, actively seeking opportunities to upsell and increase revenue.
Complete shift closing accurately, obtaining appropriate approval signatures and authorization codes.
Associates may be required to work varying schedules, including nights, weekends, and holidays, based on business needs.
Full compliance with company rules and regulations is required for the safe and effective operation of the hotel facilities. Violations may result in disciplinary action, up to and including termination.
Qualifications: Education:
High school diploma or equivalent required.
Experience: One to two years in an accounting or front office position preferred.
Strong communication skills, both verbal and written.
Extensive knowledge of the hotel, its services, and local area attractions.
Ability to maintain professionalism and handle sensitive information confidentially.
Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.
Must be able to lift up to 15 lbs on occasion and perform tasks that involve repetitive motions, bending, and climbing.
$24k-29k yearly est. Auto-Apply 60d+ ago
Night Auditor
Ivy Hospitality 4.1
Cleveland, OH jobs
The NightAuditor is responsible for overseeing the nightly operations of the front desk, ensuring that all financial transactions and reports are accurately completed and prepared for the next day's operations. The primary focus of this role is to reconcile the day's financial activities, manage guest services during the overnight shift, Manager on duty coverage and provide exceptional guest experiences.
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform the duties of a front desk agent, including guest check-in/check-out, reservation handling, and responding to guest inquiries.
Reconcile all daily front desk agents' work, ensuring accuracy in the daily accounting processes.
Run the trial balance to post rooms and close the day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.
Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
Handle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports.
Issue and control access to safety deposit boxes, and post miscellaneous charges as requested.
Respond to and resolve guest complaints efficiently and courteously.
Answer telephones promptly and handle reservations, check-ins, and check-outs with accuracy and efficiency.
Operate or assist with any necessary transportation arrangements in a timely and courteous manner.
Assist guests with luggage and be knowledgeable about local area attractions and hotel services.
Manage messages, wake-up calls, mail, and faxes properly, ensuring prompt and accurate service.
Adhere to applicable company Standard Operating Procedures (SOPs) to maintain consistency and compliance.
Effectively utilize the Property Management System and Electronic Key Equipment.
Maintain a clean and orderly work area, respond promptly to FOM or MOD requests.
Maintain open lines of communication with all departments, sharing pertinent information as needed.
Be self-motivated and use time wisely, responding positively to new ideas and feedback.
Demonstrate proper selling techniques during the reservation and walk-in process, actively seeking opportunities to upsell and increase revenue.
Complete shift closing accurately, obtaining appropriate approval signatures and authorization codes.
Associates may be required to work varying schedules, including nights, weekends, and holidays, based on business needs.
Full compliance with company rules and regulations is required for the safe and effective operation of the hotel facilities. Violations may result in disciplinary action, up to and including termination.
Qualifications: Education:
High school diploma or equivalent required.
Experience: One to two years in an accounting or front office position preferred.
Strong communication skills, both verbal and written.
Extensive knowledge of the hotel, its services, and local area attractions.
Ability to maintain professionalism and handle sensitive information confidentially.
Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.
Must be able to lift up to 15 lbs on occasion and perform tasks that involve repetitive motions, bending, and climbing.
$26k-32k yearly est. Auto-Apply 60d+ ago
Night Auditor
Punderson Manor Lodge & Conference Center 3.3
Ohio jobs
Job Summary: Are you friendly and able to work in a fast-paced environment? The HotelNightAuditor attends to guests' needs, included, but not limited to, registration, checkout, and cashiering. Benefits
Medical and Dental Insurance
PTO
Competitive Pay
401(k) Retirement Savings Plan
Life Insurance
Disability Insurance
Hotel Room Discounts
Ongoing Training and Career Development
Nightly Responsibilities:
Conduct nightly audits of all financial transactions and reconcile any discrepancies for all venues to include: Retail, Banquets, Restaurant, Snack Bar, Lounge and Golf
Prepare daily reports, including revenue and occupancy reports
Post all Banquet event charges/checks
Respond to guest inquiries overnight and resolve any issues in a timely and professional manner
Check guests in and out, process payments, and make reservations as needed
Monitor guest requests and ensure they are completed accurately and timely
Monitor hotel security and report any suspicious activity or incidents
Perform general administrative duties, such as filing, organizing, and maintaining records
Collaborate with other team members to ensure a smooth and efficient operation
Provide excellent customer service to guests throughout their stay
Adhere to all company policies and procedures, as well as state and federal laws
Non-Essential Functions:
Other duties as assigned
Qualifications:
18 or older required
High school diploma or equivalent
Ability to work overnight shifts, weekends and holidays - Wednesday - Saturday / 11pm - 9am
Strong Accounting skills / mindset preferably in a hotel environment
Strong attention to detail and ability to work with numbers
Excellent organizational and time-management skills
Strong proficiency in Microsoft Excel and other basic computer skills
Previous Hotel / Restaurant POS system experience
Excellent communication and customer service skills
Must be able to pass a background check
About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$34k-40k yearly est. Auto-Apply 6d ago
Residence Inn - Night Auditor
Residence Inn Union Centre 3.8
Beckett Ridge, OH jobs
Pay is negotiable with Marriott experience! Starting at $16.50/hr. Perks
Competitive pay, Comprehensive benefit packages, Hotel room discounts available around the globe, Professional development and advancement opportunities
Hotel and hospitality professionals, are ready to apply your expertise to a rewarding career with a global industry leader? Join our team at the Residence Inn by Marriott Cincinnati West Chester. Due to our continued growth, we are currently seeking experienced and dependable candidates just like you to serve as HotelNightAuditors.
In this overnight role, you will balance daily charges and receipts, and generate corresponding reports. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Contact us today - we're waiting to hear from you!
Job Responsibilities
As a HotelNightAuditor, you will balance all daily room and market work on a nightly basis, posting and balancing charges, and settlements in a timely and efficient manner. You will also be accountable for maintaining files and resetting the systems for the next day's operations.
Your specific duties in this role will include:
Preparing daily revenue report data.
Running audit reports/journals from the mainframe and the system for automated credit cards
Making corrections, and adjustments, and handling any computer problems that might occur during your shift
Making computer entries on revenue/expenses/allowance to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
Checking all figures, postings, and documents for accuracy
Controlling and securing cash, and cash equivalents for property according to cash handling policy and procedures
Organizing, securing, and maintaining all files and records in accordance with document retention and confidentiality policies and procedures
Preparing, maintaining, and distributing statistical, financial, accounting, auditing, or payroll reports and tables
Auditing statistical, financial, accounting, auditing, or payroll reports and tables
Auditing, and reconciling all revenue postings
Job Requirements
We are looking for a HotelNightAuditor with a strong work ethic, and strong bookkeeping and accounting skills. You should be highly organized, and detail-oriented with solid time-management and prioritization skills. It is also important that you have excellent communication and interpersonal skills.
Specific qualifications for the role include:
High school diploma or GED
1 year experience in a similar size operation required; hotel experience, preferred.
Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
Ability to access and accurately input information using a moderately complex computer
$16.5 hourly 60d+ ago
Night Auditor | Dayton Fairfield Inn Water Street
Shaner Hotels 3.9
Dayton, OH jobs
Are you a night owl with a passion for hospitality? Join our dynamic hotel team as a NightAuditor, where no two nights are ever the same. While the city sleeps, you'll be the guardian of unforgettable guest experiences and the master of behind-the-scenes operations.
What You'll Do:
Transform late-night check-ins into warm welcomes, turning tired travelers into happy guests. You'll be the problem-solver, the friendly face, and the go-to person who keeps our hotel running smoothly through the midnight hours. Think of yourself as part concierge, part financial wizard, and part hospitality hero.
Your night-time adventures will include:
• Creating magical moments for guests, from helping with late-night requests to ensuring their stay exceeds expectations
• Mastering our hotel systems to handle check-ins and check-outs with style
• Balancing daily transactions with precision (your inner accountant will love this part!)
• Crafting detailed reports that keep our operation running like clockwork
• Being the champion of guest satisfaction when the unexpected happens
What You Bring to the Table:
• A high school diploma and a year of customer service experience (hotel experience is a bonus!)
• The ability to turn conversations with guests into connections
• Computer skills that would make any tech enthusiast proud
• Knowledge of local hotspots and hidden gems to share with our guests
• Spanish language skills? Even better! (but not required)
The Perks of Night Life:
This isn't just your average overnight job. You'll work in an environment where every shift brings new stories, where your problem-solving skills shine, and where you can make a real difference in people's travel experiences. Yes, you'll work some holidays and weekends, but you'll be part of creating memorable moments for guests when they least expect them.
If you're ready to turn the night shift into your time to shine, we want to meet you. Join our team and discover why being a NightAuditor is one of the most unique and rewarding positions in hospitality.
$26k-31k yearly est. Auto-Apply 50d ago
Night Auditor
Regency Hotel Management 4.1
College Corner, OH jobs
Hueston Woods Lodge & Conference Center is seeking a reliable and detail-oriented NightAuditor two nights per week to join our team in College Corner, OH. The NightAuditor plays a vital role in ensuring smooth overnight operations by balancing accounting records and providing excellent service to our overnight guests.
Responsibilities
Perform nightly audit procedures, including reconciling daily financial transactions and generating reports.
Check-in and check-out guests during overnight hours with a friendly and professional demeanor.
Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
Maintain accurate records of hotel activities during the night shift.
Collaborate with other hotel departments to ensure smooth and efficient operations.
Monitor security and safety procedures throughout the property overnight.
Requirements
High school diploma or equivalent.
Previous experience in hospitality or accounting preferred.
Strong attention to detail and organizational skills.
Proficiency with basic accounting and hotel management software.
Excellent communication and customer service skills.
Ability to work overnight shifts and weekends.
Benefits
Competitive compensation package.
Opportunities for career advancement within Hueston Woods Lodge & Conference Center.
A supportive and dynamic work environment.
Employee discounts on lodging and conference services.
About the Company
Hueston Woods Lodge & Conference Center is a premier destination located in College Corner, OH, offering exceptional lodging, dining, and event services. We are committed to providing our guests with memorable experiences through outstanding service and comfortable accommodations in a beautiful natural setting.
$24k-29k yearly est. Auto-Apply 13d ago
Home2 front desk/night audit
Schulte Hospitality Group 3.9
Perrysburg, OH jobs
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
* Greets guests as they arrive, focus on personal recognition
* Reviews arrival lists daily and assists in preparing and assembling welcome amenities
* Escort VIPs to room and check them in prior to arrival
* Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
* Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
* Keep front desk area clean and organized.
* Assisting with lobby activation as needed.
* Utilize proper procedures when handling guest PPI data.
* Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
* Attends promptly to guest needs and inquiries
* Perform various other duties as assigned
* Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
* Minimum of one (1) year in Front Desk Operations
* In-depth knowledge of hotel Front Desk operations
* Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
* Basic computer skills
* Ability to communicate effectively verbally and in writing
* Ability to exceed expectations of guests and team members
* Excellent time management skills
* The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
* Schulte Companies is an Equal Opportunity Employer.
$25k-31k yearly est. 24d ago
Night Auditor
Hospitality Specialists 4.2
Streetsboro, OH jobs
Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay. Complete all end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
Responsibilities:
Be flexible in regard to work schedule.
Report to work on time, in proper and clean uniform, including name tag.
Handle all duties according to hotel policies, procedures, internal rules and standards.
Conform to cash handling procedures at all times.
Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
Be able to operate hotel reservations software competently and efficiently.
Perform guest registration and room assignment and accommodate special requests of all guests.
Be knowledgeable about brand specific reward programs and other frequent traveler programs.
Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
Know policies and procedures of safe deposit boxes.
Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times.
Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
Assist fellow associates in their jobs when able to improve daily operations of the hotel.
Have knowledge about all emergency procedures and know how to act on them.
Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
Report any unusual occurrences or requests to the manager.
Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
Perform other duties as assigned.
Must have a valid driver's license, Proof of insurance and pass as approved driver.
Qualifications
PHYSICAL REQUIREMENTS:
Sitting rarely
Walking frequent
Climbing stairs occasionally
Standing constantly
Crouching/bending/stooping occasionally
Reaching occasionally
Grasping frequently
Pushing/pulling occasionally
Near vision constantly
Far vision frequently
Hearing constantly
Talking constantly
Smell constantly
Taste constantly
Lifting/carrying up to 50+lbs.
NOTICE
The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.
Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.
I have read and understand my job description as stated above.