The infrastructure Services Project Manager leads multi-year or division-wide technology-related projects, applying technical expertise to improve project results.
In this role, you will:
Manage technology projects or technical workstreams within a broader project or program. Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.
Provide insight on best practices and common obstacles based on prior experiences. Serves as a trusted advisor to ensure strategies are aligned with the overall department and business requirements.
Communicate project status and issues regularly to stakeholders, including leaders, team members, and senior managers.
Build and maintain effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups.
Proactively identifies, manages, and mitigates risks and any related issues on technology projects. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.
What it takes:
Minimum of three years related work experience. Two years of managing a project within a tech-ops or infrastructure space preferred. Financial Services and technical experience preferred.Undergraduate degree or equivalent combination of training and experience in a related field (Computer Science, Engineering).
Special Factor: Vanguard is not offering visa sponsorship for this position.
About Vanguard
We are Vanguard. Together, we're changing the way the world invests.
For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let's make it count.
Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
Future of Work
During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.
As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.
When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).
The working model that your role falls into will be communicated to you in the interview process - please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.
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How to hire an infrastructure service manager
Infrastructure service manager hiring summary. Here are some key points about hiring infrastructure service managers in the United States:
- The median cost to hire an infrastructure service manager is $1,633.
- It takes between 36 and 42 days to fill the average role in the US.
- HR departments typically allocate 15% of their budget towards recruitment efforts.
- Small businesses spend $1,105 per infrastructure service manager on training each year, while large companies spend $658.
- It takes approximately 12 weeks for a new employee to reach full productivity levels.
- There are a total of 10,252 infrastructure service managers in the US, and there are currently 67,221 job openings in this field.
- Richmond, VA, has the highest demand for infrastructure service managers, with 3 job openings.
How to hire an infrastructure service manager, step by step
To hire an infrastructure service manager, consider the skills and experience you are looking for in a candidate, allocate a budget for the position, and post and promote the job opening to reach potential candidates. Follow these steps to hire an infrastructure service manager:
Here's a step-by-step infrastructure service manager hiring guide:
- Step 1: Identify your hiring needs
- Step 2: Create an ideal candidate profile
- Step 3: Make a budget
- Step 4: Write an infrastructure service manager job description
- Step 5: Post your job
- Step 6: Interview candidates
- Step 7: Send a job offer and onboard your new infrastructure service manager
- Step 8: Go through the hiring process checklist
What does an infrastructure service manager do?
An important objective of every organization is to minimize downtime and thus improve business productivity. An infrastructure services manager has the responsibility of making this happen. They administer and manage data, information, and technology in a most proactive way. Their role includes networking, cloud-based services, data management and storage, and supervising staff in various IT-related roles. In general, they handle anything from power to service infrastructure to the handoff to internet service providers.
Post an infrastructure service manager job for free, promote it for a fee
Identify your hiring needs
First, determine the employments status of the infrastructure service manager you need to hire. Certain infrastructure service manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.
Determine employee vs contractor statusIs the person you're thinking of hiring a US citizen or green card holder?An infrastructure service manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, infrastructure service managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.
This list presents infrastructure service manager salaries for various positions.
Type of Infrastructure Service Manager Description Hourly rate Infrastructure Service Manager Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals. $44-85 Vice President Of Information Technology A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making. $52-111 Information Technology Director An information technology (IT) Director is a professional responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors... Show more $46-94 Create an ideal candidate profile
Common skills:- Metrics
- Project Management
- Service Delivery
- Infrastructure Services
- Cloud
- Provisioning
- SharePoint
- Level Agreements
- Incident Management
- ITIL
- Linux
- Azure
- VMware
- Disaster Recovery
Responsibilities:- Manage multiple vendor relationships, including contract negotiations, finance oversight, technology and operation requirements and ongoing service level agreements.
- Coordinate all problems, incident and change management initiatives using ITIL best practices.
- Balance via redundant Citrix NetScalers.
- Champion ITIL framework adoption initiative for internal company processes and organization.
- Develop highly scalable, flexible and resilient cloud architectures providing solutions base on business unit needs.
- Manage multiple vendor relationships, including contract negotiations, finance oversight, technology and operation requirements and ongoing service level agreements.
Make a budget
Including a salary range in your infrastructure service manager job description is a great way to entice the best and brightest candidates. An infrastructure service manager salary can vary based on several factors:- Location. For example, infrastructure service managers' average salary in hawaii is 41% less than in oregon.
- Seniority. Entry-level infrastructure service managers earn 48% less than senior-level infrastructure service managers.
- Certifications. An infrastructure service manager with a few certifications under their belt will likely demand a higher salary.
- Company. Working for a prestigious company or an exciting start-up can make a huge difference in an infrastructure service manager's salary.
Average infrastructure service manager salary
$127,642yearly
$61.37 hourly rateEntry-level infrastructure service manager salary$92,000 yearly salaryUpdated December 18, 2025Average infrastructure service manager salary by state
Rank State Avg. salary Hourly rate 1 California $145,779 $70 2 Connecticut $137,194 $66 3 New York $136,525 $66 4 Massachusetts $131,306 $63 5 Nevada $128,251 $62 6 Delaware $122,555 $59 7 Illinois $118,808 $57 8 Michigan $118,458 $57 9 New Hampshire $117,601 $57 10 South Carolina $116,697 $56 11 Texas $115,535 $56 12 Pennsylvania $114,832 $55 13 Alaska $114,502 $55 14 New Jersey $111,263 $53 15 Minnesota $110,658 $53 16 Wisconsin $109,050 $52 17 New Mexico $108,995 $52 18 North Dakota $107,885 $52 19 Maryland $107,381 $52 20 Arizona $106,016 $51 Average infrastructure service manager salary by company
Rank Company Average salary Hourly rate Job openings 1 Stanford Health Care $160,415 $77.12 3 2 Citi $160,042 $76.94 9 3 Accenture $140,860 $67.72 425 4 DTCC $140,721 $67.65 11 5 Rackspace $136,817 $65.78 6 LSI $124,916 $60.06 7 National Grid plc $122,666 $58.97 4 8 Protingent $121,173 $58.26 5 9 L3Harris $114,312 $54.96 3 10 Raytheon Technologies $113,780 $54.70 25 11 Vanguard Services $112,752 $54.21 8 12 Fiserv $112,070 $53.88 16 13 Sargent & Lundy $109,654 $52.72 14 NANA $98,496 $47.35 4 15 Northwestern Medicine $71,568 $34.41 3 Writing an infrastructure service manager job description
A job description for an infrastructure service manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's an infrastructure service manager job description:
Infrastructure service manager job description example
Post your job
There are a few common ways to find infrastructure service managers for your business:
- Promoting internally or recruiting from your existing workforce.
- Ask for referrals from friends, family members, and current employees.
- Attend job fairs at local colleges to meet candidates with the right educational background.
- Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.
- Post your infrastructure service manager job on Zippia to find and recruit infrastructure service manager candidates who meet your exact specifications.
- Use field-specific websites.
- Post a job on free websites.
Interview candidates
Recruiting infrastructure service managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.
It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new infrastructure service manager
Once you've selected the best infrastructure service manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.
It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.
Once that's done, you can draft an onboarding schedule for the new infrastructure service manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire an infrastructure service manager?
Before you start to hire infrastructure service managers, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire infrastructure service managers pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.
You can expect to pay around $127,642 per year for an infrastructure service manager, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for infrastructure service managers in the US typically range between $44 and $85 an hour.
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Updated December 18, 2025