Copier Field Service Technician
Installation technician job in Maywood, NJ
This is a full-time on-site and on-the-road role for a Copier Technician at GCS Imaging Inc., located in Maywood, NJ. The information below covers the role requirements, expected candidate experience, and accompanying qualifications. The Copier Technician will be responsible for troubleshooting, repairing, and maintaining a variety of copier and printer equipment.
Day-to-day tasks include diagnosing technical issues, performing preventative maintenance, tracking inventory of parts and supplies, and providing technical support to end-users. xevrcyc
The role also involves installing new hardware, configuring network settings, and ensuring optimal machine performance.
Travel between NJ and NY.
Fire Alarm Technician (Riverdale)
Installation technician job in Riverdale, NJ
We are seeking a motivated and experienced Fire Alarm Technician to join our team.In this role, you will provide technical field support and service to our customers.You will be responsible for troubleshooting and resolving customer issues, conducting on site installations and repairs, as well as on-going training for customer personnel.As your employer, we offer an advancement plan and we will subsidize 82.5% of the cost of your medical benefits.Other benefits are available for purchase by the employee, i.e. vision, dental, etc...New hires receive 15 days of PTO to start beginning January 1.Prorated prior to January 1.PTO increases with years in service.Employees are paid for 10 company holidays.If you are an ambitious and self-motivated professional with a strong background in fire alarm safety products, we would love to have you as part of our team.
The Fire Alarm Technician is responsible for the following:
Coordinate with contractors in the process of installation of fire alarm systems sold by our company
Perform system commissioning on fire alarm systems including loading software programs and implementing modifications as necessary
Conduct testing and inspect fire alarm systems under maintenance agreements
Troubleshoot and repair network hardware and software issues
Identify code and non-conformance xevrcyc issues
Makes recommendations regarding both systems installations and service contract facilities
Generate detailed daily reports, using Company software, on activities completed, deferred and those requiring further action or material
Support emergency on-call assignments based on rotational schedule
Ensure you read the information regarding this opportunity thoroughly before making an application.
Compensation details: 24-40 Hourly Wage
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OR Technician
Installation technician job in Newark, NJ
Job Title: OR Technician
Department: Operating Room
Status: Full-Time
Shift: Day
Pay Range: $28.92 - $36.29 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
Assists nursing and surgical staff with direct patient care activities. Assumes responsibility for providing technical assistance in the environment of the operating room. Plans and evaluates care provided. Assists in the delivery of quality patient care through utilization of technical skills. Performs technical duties relating to scrub personnel, including smooth, precise, and efficient reaction to all situations, and assists with departmental work as assigned. Participates in staff, patient and/or family education to a degree consistent with personal knowledge base. Participates in unit PI activities. Knows the legal limitations relating to the role of operating room technician and acts accordingly.
Qualifications:
Required:
High School graduate
Completion of an O.R. Technician training program.
Certifications and Licenses Required:
Certification by the Association of Surgery Technologists is required or will be obtained within 3 months of date of hire
BLS Certification
Scheduling Requirements:
Days
FT
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Bolting Technician
Installation technician job in Rockaway, NJ
Taurus Industrial Group's Specialty Services division is seeking skilled and motivated Field Services Technicians to join our growing team. We provide advanced industrial solutions across power generation, petrochemical, refining, and manufacturing sectors. Our technicians are trusted partners to our clients, delivering precision work in bolting, torquing, machining, induction heating, line-stop, and related specialty field services.
If you are a hands-on professional with technical acumen, a safety-first mindset, and the ability to thrive in challenging field environments, we want to hear from you.
Key Responsibilities
Perform on-site bolting, torquing, tensioning, and induction heating services on critical equipment.
Support field machining, hot tapping, and line-stop operations as needed.
Install, operate, troubleshoot, and maintain specialized tools and OEM induction equipment.
Ensure all work adheres to safety, quality, and compliance standards.
Interpret technical drawings, job packages, and client specifications.
Collaborate with project managers, supervisors, and customer representatives to ensure timely, accurate, and efficient service delivery.
Maintain, calibrate, and prepare rental and company-owned specialty equipment.
Travel extensively to client facilities across regional and national assignments.
Recommended Qualifications & Requirements
Experience: Minimum 3-5 years in industrial services, mechanical maintenance, or specialty field service roles (power plants, refineries, petrochemical, or heavy industry preferred).
Certifications/Training:
NCCER, OSHA, or equivalent field qualifications (preferred).
OEM training on induction heating or bolting/tensioning equipment (a plus).
Technical Skills:
Proficient in hydraulic, pneumatic, and electronic tool operation.
Familiarity with torque/tension charts, machining tolerances, and mechanical fit-up.
Physical Requirements:
Ability to lift to 50 lbs, work at heights, and endure confined space conditions.
Willingness to work extended shifts, nights, weekends, and travel on short notice.
Soft Skills:
Strong commitment to safety and quality.
Clear communication and problem-solving skills.
Team-oriented with the ability to adapt to dynamic field environments.
Why Join Taurus Industrial Group?
Competitive pay with overtime opportunities.
Comprehensive benefits: health, dental, vision, 401(k), PTO.
Professional training and advancement opportunities.
Exposure to cutting-edge specialty service technologies and OEM equipment.
Be part of a growing, innovative company that values technical excellence and field expertise.
📍 Locations: Nationwide travel, with primary needs in Texas, Gulf Coast, Northeast, Midwest, and Western U.S.
BE SURE TO APPLY ON OUR WEBSITE:
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Technology Lead - Java, Spring, Web Services (Interview on 19th August)
Installation technician job in New York, NY
Hi, Greetings Hope you are doing great! I would like to update you on an urgent open position with our esteemed client. Please go through the Job Description. Send me your updated resume and expected rate for the below position Role: Technology Lead - Java, Spring, Web Services (Interview on 19th August)
Duration: Full Time
Location: New York, NY
Qualifications Basic
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience with Information Technologies.
Preferred
• At least 4 years of experience in Java, J2EE, Spring, Hibernate.
• At least 3 years of experience with Web services, Web API, REST services
• At least 4 years of experience in design experience using best practices, Design Patterns, SDLC, OOP, OOD.
• Must be experienced in developing applications using SQL databases, schema, SQL queries.
• Must be experienced in GIT and version control systems.
• Must be hands-on experienced in MSTest or NUnit, Mocking frameworks, Jasmine, Karma, Cucumber
• Must be skilled in Database constructs, schema design, SQL Server or Oracle, SQL Queries, query optimization.
• Experience in financial Services/Investment domain.
• Strong analytical, logical skills and team leading skills
• Experience and desire to work in a Global delivery environment
Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Tech Risk and Controls Lead - Cloud Services
Installation technician job in Jersey City, NJ
Join our team to play a pivotal role in mitigating tech risks and upholding operational excellence, driving innovation in risk management. As a Tech Risk & Controls Lead in Corporate Technology - Cloud Foundational Services Tech Risk and Tech Controls team, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.
**Job responsibilities**
+ Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations
+ Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
+ Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
+ Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance
**Required qualifications, capabilities, and skills**
+ 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
+ Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
+ Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
+ Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives
**Preferred qualifications, capabilities, and skills**
+ CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Jersey City,NJ $142,500.00 - $200,000.00 / year
Tech Risk Assurance Lead - Cyber Risk Pillar - Cryptographic Services & Data Loss Prevention
Installation technician job in Jersey City, NJ
As a Tech Risk Assurance Lead within the Cryptography Services and Data Loss Prevention - Cyber Risk Pillar team, you will provide expert technical risk assurance and control oversight to ensure the firm's products and lines of business achieve their objectives while effectively managing risk. Utilizing your background in cryptography, data protection, DLP and technology controls and risk management, you will work with cross-functional teams to identify, assess, and mitigate emerging risks and vulnerabilities. Your tactical and strategic decision-making will significantly impact the firm's operations, financial management, and public image. You will play a crucial role in fostering a robust risk culture and catalyzing continuous improvement, contributing to the development and implementation of comprehensive risk management policies, standards, and controls.
Job responsibilities
Progress the Product Operating Model by partnering with stakeholders across the organization to develop Control Procedures for their respective cryptographic implementations
Partner with stakeholders across the firm to develop dynamic and continuous automated measurements of controls across in-scope infrastructure and application assets
Contribute to the firm wide Cryptography Standards, Control Objectives, and Control Procedures (e.g., encryption at rest / in transit, cryptographic key lifecycle management)
Oversee the Cryptography Services Executive and Functional Operational Metrics, which enable JPMC to proactively measure, assess, inform, and improve cybersecurity and technology risk firm wide.
Lead comprehensive risk assessments to identify potential threats and vulnerabilities in the Firm's processes, systems, and operations, developing risk mitigation strategies
Advise stakeholders on risk management, controls development and adherence to mitigate risks
Engage with regulators, clients, and stakeholders on risk-related issues, provide necessary oversight, ensuring compliance with laws, regulations, and alignment to standards (e.g., PCI Data Security Standards)
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in technology risk management, information security, or a related field, with a focus on risk assessment and control evaluation
Strong proficiency in Cryptography / Data Protection (including encryption and key management), risk management & controls, security governance, and analytical thinking, with a track record of implementing effective risk mitigation strategies
Demonstrated expertise in regulatory compliance, risk management frameworks, and industry best practices (e.g., NIST, ISO, FFIEC, GDPR)
Understanding of the external threat landscape, threat actors, adversary tactics & techniques, and industry trends
Strong written and verbal communication skills with ability to effectively communicate and present cybersecurity risk concepts with business and technology partners
Preferred qualifications, capabilities, and skills
CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred
Cloud knowledge across multiple providers (e.g. AWS, GCP, Oracle) and services (SaaS, PaaS, IaaS)
Auto-ApplyTravel Fiber Splicer
Installation technician job in Morris Plains, NJ
Job Description
National Technologies (NTI), a Network Connex Company, is a premier turnkey installer of fiber optic and data center infrastructure. Working on our team puts you on the leading edge of innovation in the digital communications space.
If being a part of a tight-knit organization that operates in some of the most advanced technology environments around the world sounds like a dream job, NTI might be the right fit for you! With the perks of a large organization, NTI remains true to its roots as a home-grown company with an open door culture that welcomes new ideas and encourages professional growth. We set you on the right path with careful onboarding and thorough training programs that prepare you for success in your role and beyond.
Position Overview:
NTI is seeking an experienced and detail-oriented Fiber Splicer to join our team in a union position under IBEW Local 20. The Fiber Splicer will be responsible for the installation, maintenance, and repair of high-count fiber optic cables, ensuring optimal performance of telecommunications networks. This role requires advanced technical expertise in fusion splicing, testing, and troubleshooting, with a focus on working with live fiber networks during maintenance windows. Candidates must have a proven track record of splicing and testing for Zayo and other dark fiber providers, along with extensive experience using Fujikura fusion splicing machines, EXFO testing equipment, and FastReporter software.
Key Responsibilities:
Fiber Splicing and Installation:
Perform fusion splicing on high-count fiber cables, including 864ct, 1728ct, and 3456ct, with precision and adherence to industry standards.
Execute mid-sheath (ring-cut) splicing on high-count fiber cables to support network expansions and repairs.
Conduct live fiber network splicing during designated maintenance windows to minimize service disruptions.
Install fiber optic cables in various environments, including underground, aerial, and indoor settings.
Testing and Troubleshooting:
Perform Optical Time-Domain Reflectometer (OTDR) testing to evaluate fiber optic cable integrity and performance.
Conduct Optical Loss Test Set (OLTS) testing to measure signal loss and ensure network reliability.
Troubleshoot live/active network fiber issues, identifying and resolving faults to maintain service continuity.
Generate detailed FastReporter reports to document test results, splicing activities, and network performance for client submission.
Equipment and Software Proficiency:
Operate Fujikura fusion splicing machines to achieve low-loss splices on high-count fiber cables.
Utilize EXFO testing equipment for accurate OTDR and OLTS testing, ensuring compliance with client specifications.
Leverage FastReporter software to produce comprehensive reports for network documentation and quality assurance.
Additional Technical Tasks:
Pull fiber optic cables through conduits, ducts, or other pathways to support network installations.
Assist in bolting telecommunications cabinets to secure infrastructure components (preferred skill).
Install basket trays to organize and protect cabling systems (preferred skill).
Operate scissor lifts safely for aerial or elevated work (preferred skill).
Safety and Compliance:
Adhere to all safety protocols, including OSHA regulations and NTI's safety standards, to ensure a safe working environment.
Maintain a clean workspace and follow proper handling procedures for fiber optic materials and equipment.
Complete required documentation for splicing, testing, and maintenance activities in accordance with company and client standards.
Work Schedule and Environment:
Work indoors and outdoors in various weather conditions, adapting to project requirements.
Perform tasks during daytime and occasional nighttime maintenance windows as required by client schedules.
Stand for extended periods (8-10 hours per day) and perform physically demanding tasks, including lifting and carrying up to 50 pounds.
Requirements for Hire:
Experience with Dark Fiber Providers:
Minimum of 2-3 years of verifiable experience splicing and testing fiber optic cables for Zayo and other dark fiber providers, with a demonstrated ability to meet stringent quality and performance standards.
Equipment and Software Expertise:
At least 3 years of hands-on experience using Fujikura fusion splicing machines for high-count fiber splicing (864ct, 1728ct, 3456ct).
Minimum of 3 years of experience performing OTDR and OLTS testing with EXFO testing equipment, ensuring accurate diagnostics and reporting.
At least 2 years of experience producing FastReporter reports for network documentation, with proficiency in analyzing and presenting test data.
Technical Skills and Knowledge:
Proven ability to perform mid-sheath (ring-cut) splicing on high-count fiber cables.
Familiarity with live fiber network splicing during maintenance windows to ensure minimal service disruption.
Strong troubleshooting skills for diagnosing and resolving issues on live/active network fiber.
Experience in cable pulling to support fiber optic network installations (required).
Knowledge of cabinet bolting techniques (preferred).
Familiarity with installing basket trays for cable management (preferred).
Experience operating scissor lifts for elevated work (preferred).
Physical and Environmental Requirements:
Ability to lift and carry a minimum of 50 pounds.
Ability to travel nationally. The average rotation is 10 days out, 5 days home.
Capability to work indoors and outdoors in various weather conditions.
Ability to stand for 8-10 hours per day and perform physically demanding tasks.
Background and Compliance:
Must pass a clean background check and drug screen as a condition of employment.
Fluency in English for effective communication with team members and clients.
Union Affiliation:
This is a union position under IBEW Local 20, requiring adherence to union agreements, policies, and benefits structures.
Preferred Qualifications:
Certification in fiber optic splicing or testing (e.g., FOA CFOT, BICSI, or equivalent).
Prior experience working on projects for major telecommunications carriers or dark fiber providers beyond Zayo.
Familiarity with additional fiber optic testing tools or software beyond EXFO and FastReporter.
Valid driver's license and ability to travel to project sites as needed.
Benefits:
Competitive union wages and benefits package through IBEW Local 20, including health insurance, retirement plans, and paid time off.
Opportunities for professional development and training in advanced fiber optic technologies.
Access to a supportive union environment with representation and advocacy.
Collaborative and safety-focused work culture at NTI.
NTI provides a comprehensive benefits package including health, dental, vision, life, and disability insurance and retirement savings options. For Union employees, pay rates and benefit levels are determined by union classifications which are set by the union.
National Technologies (NTI) believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.
Lead Home Service Technician Handyman
Installation technician job in Haworth, NJ
Benefits: Bonus based on performance Competitive salary Free uniforms Role: Lead Home Service Technician Handyman We provide: Year round stable, steady work Regular work hours Flexible scheduling TruBlue t-shirts, polos, and other company gear for the team Strong office support
TruBlue Ally of NE Bergen County is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. We want to hear from you if you have 10 or more years of paid experience in general carpentry and handyman work.
We are looking for a seasoned Team Leader with the following experience:
Bathroom upgrades and remodel
Drywall repair, patching, and caulking
Flooring repair and installation
General carpentry
General home repairs and handyman work
Kitchen repair and remodel
Minor plumbing and electrical
Painting interior and exterior
What we value:
FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice!
TRUST - Achieved through reliability and credibility!
QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!
The appropriate candidate for the Lead Technician/Handyman position will be proficient in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Candidates do not need to be licensed tradesmen, but those candidates are welcome to apply.
Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US and speak fluent English.
We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up!
All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.
T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.
All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office."
LEAD Service Technician HVAC / Boilers / Combi Boilers
Installation technician job in New York, NY
Job Description
We are looking for a Service Technician HVAC / Boilers / Combi Boilers to join our team! You will install, service, and repair heating and air conditioning systems.
Responsibilities:
LEAD, ANCHOR TECHNICIAN ONLY!
Install / Repair:
Ductwork
Boilers
Combi Boilers
Ductless units
Should have propress & Zoomlock experience
Inspect and perform equipment repairs and replacements
Perform routine preventative maintenance
Respond to emergency maintenance requests
Adhere to all safety policies and procedures
Qualifications:
Previous experience in HVAC or other related fields
Familiarity with HVAC wiring diagrams
Ability to handle physical workload
Strong problem solving and critical thinking skills
***********************************
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ZTD Global IT Service Management Lead
Installation technician job in Parsippany-Troy Hills, NJ
We are seeking an experienced and visionary ITSM Leader to establish and own the process and governance of a consistent IT Service Management (ITSM) practice across our ZTD organization. This is a pivotal role for our org, which is in the early stages of ITSM maturity, with each function currently operating its own process. The Global ITSM Leader will design, implement, and govern a consistent, organization-wide approach to incident, change, release, and configuration management-with an initial focus on a consistent major incident management.
Success for this role includes (1) creating a single, consistent ITSM process that is adopted across the technology organization, (2) establishing a major incident management is standardized, with clear roles, escalation paths, and reporting (3) ensuring process adherence is measurable, with regular reporting and actionable insights, (4) continuous improvement is embedded with ongoing feedback, training, and process optimization, and (5) stakeholders are engaged and empowered, with a shared commitment to service excellence.
POSITION RESPONSIBILITIES
* ITSM Process Ownership & Design
* Develop, implement, and continuously improve a unified ITSM process framework for incident, change, release, and configuration management.
* Lead the design and rollout of a single, robust major incident management process across all technology functions.
* Ensure processes are documented, scalable, and aligned with industry best practices (e.g., ITIL).
* Governance & Compliance
* Establish and maintain governance structures to ensure process adherence and accountability.
* Define and monitor key performance indicators (KPIs) and metrics to measure process effectiveness, compliance, and improvement.
* Regularly assess process maturity, identify gaps, and drive initiatives for continuous improvement.
* Stakeholder Engagement & Change Management
* Collaborate with technology leaders and teams to ensure buy-in and adoption of standardized ITSM processes.
* Facilitate training, workshops, and communications to promote process understanding and engagement.
* Act as a change agent, championing a culture of process excellence and service management.
* Reporting & Communication
* Provide regular reporting on process adherence, major incident trends, and improvement initiatives to senior leadership.
* Communicate process changes, updates, and best practices across the organization.
EDUCATION AND EXPERIENCE
* Bachelor's or master's degree in computer science, Business Administration, or other related field or equivalent work experience.
* 8+ years' experience in working with ITSM and ITIL frameworks
TECHNICAL SKILLS REQUIREMENTS
* Proven experience leading ITSM initiatives in a complex, multi-functional technology environment.
* Deep understanding of ITSM frameworks (ITIL certification preferred).
* Strong process design, implementation, and governance skills.
* Demonstrated ability to drive change and influence stakeholders at all levels.
* Experience with ITSM tools/platforms (e.g., ServiceNow, Jira Service Management).
* Excellent communication, facilitation, and interpersonal skills.
* Analytical mindset with experience defining and tracking KPIs.
The US base salary range for this full-time position is $126,000.00 - $205,000.00. Our salary ranges are
determined by role, level, and location. The range displayed on each job posting reflects the base pay target range
for new hire salaries for the position. Within the range, individual pay is determined by work location and additional
factors, including job-related skills, experience, and relevant education or training.
This position is also eligible for short-term incentive compensation
This position is also eligible for long-term incentives
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional
and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning
on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Visit zoetisbenefits.com to learn more.
Full time
Regular
Colleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
Auto-ApplyHVAC Controls Technician
Installation technician job in Metuchen, NJ
Job Title: Controls Technician/ Electrician
Company Information
Our company was established in 1984 as an HVAC service company. We have grown into one of the largest mechanical contractors in NJ servicing large commercial and industrial buildings consisting of chiller plants, built-up penthouses and large HVAC equipment. We believe all customer interactions should be executed with the highest level of professionalism, excellence and competency at all levels of the organization.
Minimum Requirements
Experienced controls technician with a minimum of 5 years experience with a strong background in installation, commissioning, troubleshooting, repairing and maintaining building automation control systems and devices. Applicant must be able to follow wiring diagrams and engineering specifications to install and troubleshoot.
Responsibilities:
Low voltage wiring, installation, termination of building automation controllers and end-devices.
Testing, commissioning and calibration of sensors, valves, dampers, etc.
Troubleshooting and programming of VFD's.
Programming of application specific controls such as VAV boxes and fan coils.
Installation of MSTP and IP networks.
Be part of the on-call rotation
Provide onsite installation and repair of controls systems
Experience preferred in the following:
Tridium Jace
Johnson FX
BACnet IP, MSTP networks
RTU, Chiller Plants, Boilers VAV boxes sequence of operations
Microsoft Visio
Required skills and strengths:
Valid drivers license
HVAC building automation knowledge
Must be able to perform the physical requirement of the job
Basic computer skills of Excel, Word, and Outlook.
Five years experience with the installation and troubleshooting of building automations systems
Communication skills (oral and writing)
Able to read wiring diagrams and engineers drawings
Able to work in a fast-paced environment
Able to multi-task and focus amid distractions
Good listener and a team player
Detail oriented
Organized, flexible and follow directions
Able to work overtime when needed
Work independently
Job Type: Full-time
Lead Home Service Technician Handyman
Installation technician job in Haworth, NJ
Benefits:
Bonus based on performance
Competitive salary
Free uniforms
Role: Lead Home Service Technician Handyman We provide:
Year round stable, steady work
Regular work hours
Flexible scheduling
TruBlue t-shirts, polos, and other company gear for the team
Strong office support
TruBlue Ally of NE Bergen County is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. We want to hear from you if you have 10 or more years of paid experience in general carpentry and handyman work.
We are looking for a seasoned Team Leader with the following experience:
Bathroom upgrades and remodel
Drywall repair, patching, and caulking
Flooring repair and installation
General carpentry
General home repairs and handyman work
Kitchen repair and remodel
Minor plumbing and electrical
Painting interior and exterior
What we value:
FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice!
TRUST - Achieved through reliability and credibility!
QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!
The appropriate candidate for the Lead Technician/Handyman position will be proficient in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Candidates do not need to be licensed tradesmen, but those candidates are welcome to apply.
Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US and speak fluent English.
We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up! Compensation: $35.00 - $45.00 per hour
TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician.
Thank you for considering a position with TruBlue.
All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.
T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.
All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.
Auto-ApplyHVAC Controls technician
Installation technician job in New York, NY
Job Description
Northern Wolves Inc is seeking a skilled HVAC Controls Technician to join our innovative team! In this exciting role, you will be responsible for the installation, programming, and troubleshooting of sophisticated HVAC control systems that optimize energy efficiency and enhance comfort in residential and commercial buildings.
As an HVAC Controls Technician, you will work closely with project managers and engineers to ensure that HVAC systems are equipped with state-of-the-art control technologies, allowing for seamless operation and monitoring. Your expertise will be critical in assessing system performance and implementing solutions to improve overall functionality. If you have a passion for technology and HVAC systems, and you thrive in a fast-paced environment, we want to hear from you!
Responsibilities
Install and configure HVAC control systems, including building automation systems and smart thermostats.
Program and optimize control sequences to ensure efficient operation of HVAC systems.
Troubleshoot and diagnose issues with HVAC controls and related equipment.
Conduct routine maintenance and inspections on control systems to ensure reliability.
Collaborate with team members to integrate control systems with other building systems.
Provide technical support and training to HVAC technicians and clients on control system operations.
Stay current with advancements in HVAC control technologies and best practices.
Requirements
Associate's or Bachelor's degree in HVAC Technology, Electrical Engineering, or a related field.
Minimum of 5 years of experience in HVAC controls or automation.
Strong understanding of HVAC principles and control systems.
Experience with programming languages (e.g., BACnet, Modbus, LON) and control system software.
Excellent problem-solving and analytical skills.
Strong communication skills to convey technical information to clients and team members.
Ability to work independently and manage multiple projects effectively.
Valid driver's license and reliable transportation for travel to job sites.
Benefits
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Sign-on bonus
HVAC Controls & Service Technician
Installation technician job in New York, NY
Description Position Overview:We are seeking an experienced Senior HVAC Controls & Service Technician to provide advanced technical support for Nortek HVAC systems. This role is critical to supporting installation, commissioning, troubleshooting, and field service for our HVAC controls and equipment across customer locations. The ideal candidate has strong HVAC controls experience, field service expertise, and the ability to independently diagnose issues, resolve customer concerns, and collaborate with engineering and cross-functional departments. This role plays a key part in customer satisfaction, product support, and knowledge transfer. Key Responsibilities:
Technical Troubleshooting & Support:
Diagnose, repair, and commission HVAC control systems, Provide remote support via phone/email and field repairs at customer sites, analyze control programs, wiring diagrams, and system integrations, Coordinate root-cause analysis with engineering or product support teams
Customer & Field Support:
Serve as the primary contact for technical support, provide troubleshooting guidance to service contractors and building operators, Conduct technical site visits, service reviews, and customer response meetings
Controls Engineering & Documentation:
Review technical details and documentation for commissioning and upgrades, Maintain service records, reports, training details, and customer notes, Support product development through field feedback and issue resolution
Cross-Functional Collaboration:
Partner with manufacturing, R&D, and customer service, participate in training sessions with other Nortek facilities, support continuous improvement initiatives related to field reliability and service quality
Qualifications:
Experience & Skills:
Strong electrical troubleshooting knowledge
3-5+ years of hands-on HVAC system or control experience
Ability to independently manage service travel and priorities
Experience with DDC or PLC programming and HVAC control system design.
Familiarity with bid documents, control plans, and specifications.
Education:
High school diploma required; technical college or equivalent experience (10+ years) in electrical and refrigeration preferred.
Bachelor's degree in Engineering or Computer Science is a plus but not required.
Technical Proficiency:
Proficient in Microsoft Office Suite.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
Preferred Attributes:
Customer-focused mindset with a passion for solving problems.
Ability to work independently and collaboratively across departments.
Motivated, creative, and enthusiastic about learning and innovation.
The ideal candidate will be based in the New York metropolitan area
Available to travel regularly to the Manhattan, New York
Willingness to travel occasionally for field support and training.
Nortek Air Solutions, LLC, offers a comprehensive compensation and benefits package. To learn more about Nortek Air Solutions, please visit our company website at **************************
About Nortek Air Solutions:
Nortek Air Solutions, LLC (NAS) is a Madison Industries company. Madison Industries is on of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier, and more productive by creating innovative solutions that deliver outstanding customer value.
NAS is the largest manufacturer of custom heating, ventilation, and air conditioning (HVAC) equipment in North America. Its products include FANWALL TECHNOLOGY , air handlers, packaged DX, vertical self-contained systems, energy recovery ventilators with integrated heating and cooling systems, coils and more. NAS has five strategically located manufacturing facilities which encompass over 2 million square feet of clean space and 180 sales representative offices. NAS's brands are known for innovation and advanced technology and provide customers with product solutions for every industrial need including commercial air handlers, clean room systems, and mission critical technology. NAS's end markets include healthcare, education, industrial, commercial, clean rooms, and data centers.
Nortek Air Solutions, LLC, is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.
#nasjob1
Auto-ApplyHVAC Truck Based Controls Technician
Installation technician job in New York, NY
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/holidays/sick time- 10 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out!: ******************* ZMNrDJviY
What you will do
Under minimal supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on site, customer interface. With a high level of complete technical competence, mentors control technicians, service technicians and mechanical technicians on building automation activities. Properly completes required project and service documentation. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service
How you will do it
Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades and or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leads.
Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or changes to management immediately. Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required ethically and professionally.
Provides sketches of field changes and discrepancies for engineering corrections and drawings. May assist with job layouts and bid proposals.
Install and modify software and graphics.
Communicates with customers upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems. Keeps customer informed on the service provided, outstanding issues and recommends system enhancements, upgrades, and replacement. Promotes the sale of add-on work.
Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all control's technicians in the branch. Provides safety awareness while working onsite with Johnson Controls subcontractors.
Trains the customer in control systems operations. Delivers manuals and documentation to the customer for training needs as required.
Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems. Coaches, supports and trains the technical workforce on non-complex, non-critical equipment.
Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists.
Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
Other duties related to the installing, commissioning and servicing of building controls and facilities management systems and energy management systems, as assigned.
Assists in the design and configuration of building control systems as defined by the contract documents. Creates flow diagrams, sequence of operations, and bill of material, network layouts and electrical schematics as required.
Assists in developing and testing software programs necessary to operate the system per the project requirements' intent.
Compiles and/or completes project as built and close-out documentation.
Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
Selects, orders, and tracks the delivery of materials for assigned.
Assists in the loading and commissioning of all system and network-level controllers as required. Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
May provide field change information to the project team for the creation of as-built drawings and software.
Keeps management and JCI contractor or customer informed of job progress and issues.
Assists in performing site-specific training for owner / operator on the total building control system.
Participates in release meeting with project field team.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.
What we look for
Required
Be a dedicated member of a North America Branch team willing to learn and be responsible for system trouble shooting, repair and aftermarket services for this fast-growing business.
Minimum of Six (6) years Commercial Controls troubleshooting experience in the HVAC industry. This includes buildings, chiller plants and systems.
Vocational School program graduate or associate's degree in a technical field, or two years' experience in servicing electronic and or mechanical systems.
Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
Effective communication skills to represent Johnson Controls on customer sites.
Possesses the ability to explain technical information to technical and non-technical people.
Demonstrate effective writing skills as well as understanding of programs and software applications.
Knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.
HIRING HOURLY RANGE: $27/Hour-$33.84/Hour (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at ***************************************
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Auto-ApplyOR Technician
Installation technician job in Jersey City, NJ
Job Title: OR Technician
Department: Operating Room
Status: Full-Time
Shift: Day
Pay Range: $28.92 - $36.29 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
Assists nursing and surgical staff with direct patient care activities. Assumes responsibility for providing technical assistance in the environment of the operating room. Plans and evaluates care provided. Assists in the delivery of quality patient care through utilization of technical skills. Performs technical duties relating to scrub personnel, including smooth, precise, and efficient reaction to all situations, and assists with departmental work as assigned. Participates in staff, patient and/or family education to a degree consistent with personal knowledge base. Participates in unit PI activities. Knows the legal limitations relating to the role of operating room technician and acts accordingly.
Qualifications:
Required:
High School graduate
Completion of an O.R. Technician training program.
Certifications and Licenses Required:
Certification by the Association of Surgery Technologists is required or will be obtained within 3 months of date of hire
BLS Certification
Scheduling Requirements:
Days
FT
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Tech Risk and Controls Lead - Cloud Services
Installation technician job in Jersey City, NJ
Join our team to play a pivotal role in mitigating tech risks and upholding operational excellence, driving innovation in risk management.
As a Tech Risk & Controls Lead in Corporate Technology - Cloud Foundational Services Tech Risk and Tech Controls team, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.
Job responsibilities
Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations
Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives
Preferred qualifications, capabilities, and skills
CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred
Auto-ApplyLEAD Service Technician HVAC / Boilers / Combi Boilers
Installation technician job in New York, NY
We are looking for a Service Technician HVAC / Boilers / Combi Boilers to join our team! You will install, service, and repair heating and air conditioning systems.
Responsibilities:
LEAD, ANCHOR TECHNICIAN ONLY!
Install / Repair:
Ductwork
Boilers
Combi Boilers
Ductless units
Should have propress & Zoomlock experience
Inspect and perform equipment repairs and replacements
Perform routine preventative maintenance
Respond to emergency maintenance requests
Adhere to all safety policies and procedures
Qualifications:
Previous experience in HVAC or other related fields
Familiarity with HVAC wiring diagrams
Ability to handle physical workload
Strong problem solving and critical thinking skills
***********************************
***********************************
We're the Company that repairs AC Units, Steam, Hot Water Boilers, Tankless Units, and Heat Pumps According to Factory Specifications!
Auto-ApplyZTD Global IT Service Management Lead
Installation technician job in Parsippany-Troy Hills, NJ
We are seeking an experienced and visionary ITSM Leader to establish and own the process and governance of a consistent IT Service Management (ITSM) practice across our ZTD organization. This is a pivotal role for our org, which is in the early stages of ITSM maturity, with each function currently operating its own process. The Global ITSM Leader will design, implement, and govern a consistent, organization-wide approach to incident, change, release, and configuration management-with an initial focus on a consistent major incident management.
Success for this role includes (1) creating a single, consistent ITSM process that is adopted across the technology organization, (2) establishing a major incident management is standardized, with clear roles, escalation paths, and reporting (3) ensuring process adherence is measurable, with regular reporting and actionable insights, (4) continuous improvement is embedded with ongoing feedback, training, and process optimization, and (5) stakeholders are engaged and empowered, with a shared commitment to service excellence.
POSITION RESPONSIBILITIES
ITSM Process Ownership & Design
Develop, implement, and continuously improve a unified ITSM process framework for incident, change, release, and configuration management.
Lead the design and rollout of a single, robust major incident management process across all technology functions.
Ensure processes are documented, scalable, and aligned with industry best practices (e.g., ITIL).
Governance & Compliance
Establish and maintain governance structures to ensure process adherence and accountability.
Define and monitor key performance indicators (KPIs) and metrics to measure process effectiveness, compliance, and improvement.
Regularly assess process maturity, identify gaps, and drive initiatives for continuous improvement.
Stakeholder Engagement & Change Management
Collaborate with technology leaders and teams to ensure buy-in and adoption of standardized ITSM processes.
Facilitate training, workshops, and communications to promote process understanding and engagement.
Act as a change agent, championing a culture of process excellence and service management.
Reporting & Communication
Provide regular reporting on process adherence, major incident trends, and improvement initiatives to senior leadership.
Communicate process changes, updates, and best practices across the organization.
EDUCATION AND EXPERIENCE
Bachelor's or master's degree in computer science, Business Administration, or other related field or equivalent work experience.
8+ years' experience in working with ITSM and ITIL frameworks
TECHNICAL SKILLS REQUIREMENTS
Proven experience leading ITSM initiatives in a complex, multi-functional technology environment.
Deep understanding of ITSM frameworks (ITIL certification preferred).
Strong process design, implementation, and governance skills.
Demonstrated ability to drive change and influence stakeholders at all levels.
Experience with ITSM tools/platforms (e.g., ServiceNow, Jira Service Management).
Excellent communication, facilitation, and interpersonal skills.
Analytical mindset with experience defining and tracking KPIs.
The US base salary range for this full-time position is $126,000.00 - $205,000.00. Our salary ranges are
determined by role, level, and location. The range displayed on each job posting reflects the base pay target range
for new hire salaries for the position. Within the range, individual pay is determined by work location and additional
factors, including job-related skills, experience, and relevant education or training.
This position is also eligible for short-term incentive compensation
This position is also eligible for long-term incentives
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional
and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning
on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Visit zoetisbenefits.com to learn more.
Full time RegularColleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
Auto-Apply