Specialist jobs at UnityPoint Health - 38 jobs

Patient Service Representative - Medical Office Front Desk - Family Medicine Clinic - Humboldt, IA Monday-Friday, 7:30am to 5pm (4 days per week - 36 hours per week) As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office. Answer their questions and provide non-medical information and/or direct to appropriate person or department. Answer telephone calls in a clear, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure. Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit. Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits. Work independently and responsible for timely completion of assigned functions. Maintain regular and consistent attendance at work. Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office. Qualifications High School or Vocational School graduate. Mandatory Reporter certification, or obtained within 90 days of employment. Ability to demonstrate strong customer service skills. Ability to effectively enter information into a variety of computer programs. Ability to understand and apply guidelines, policies and procedures. Ability to interact effectively with physicians, health care team members, individuals and members of their support systems. Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds. Ability to work as a team member. Previous medical office experience preferred. Previous experience with an electronic health record or medical office software preferred. Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred. Knowledge of medical terminology, anatomy, and physiology preferred. Strong interpersonal skills. Strong computer skills. Strong verbal and written communication skills.

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today. Scheduled Weekly Hours: 40 As a Reward & Recognition Specialist, you'll be the driving force behind our organization's reward and recognition programs at the organization level for staff, leaders, and providers. You'll design and manage programs that inspire engagement, foster appreciation, and strengthen our culture. What You'll Do: Coordinates the approved reward and recognition programs for the organization that are in the reward and recognition program database Keeps the reward and recognition program database up to date Understands organization-level and department-specific data from surveys that impact reward and recognition and co-design improvement plans and new programs with key stakeholders Understands legal and financial requirements that impact reward and recognition programs and processes Research reward and recognition best practices and use information to improve programs Develops and maintains reward and recognition policies and procedures Leads various teams involved in reward and recognition programs and meet program requirements Partners with Medical Staff leadership and appropriate provider groups to develop provider-specific reward and recognition plans Responds and processes inquiries regarding reward and recognition Plans and coordinates organization-level reward and recognition events Maintains a consistent, organized and deliberate approach to implementation of projects and processes developing and maintaining high standards in all aspects of work particularly in follow up and maintenance of programs What You'll Need: Education: Associate degree in a human resources, business or related field, or appropriate experience with progressive accountabilities required. Bachelor's degree preferred. Resources, Business Administration, or related field, Required Experience with basic Microsoft Office functionality (Word, Excel, Outlook, and PowerPoint) required. Knowledge of and ability to use Human Resources/Technology solutions, and experience with Reward and Recognition Programs preferred. Ability to work independently in a fast-paced environment. What's Available: 1.0 FTE, Days Schedule: Monday-Friday 8:00am-4:30pm Location: Remote eligible with expectation to work onsite and travel as business needs permit. Starting pay begins at $23.82 per hour, with opportunities for higher rates based on experience. In addition to the rewarding work, you'll receive: Competitive Benefits: We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution. Work-Life Balance: We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays. Professional Development: Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center. Diversity, Equity & Inclusion: We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources. Additional Perks: Enjoy an 18% discount on your Verizon data plan and a 20% discount on Gundersen services not covered by insurance If you are looking to be a part of a stable and mission driven organization, we welcome you to apply! PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES: Mission: Together, we inspire your best life by relentlessly caring, learning and innovating. Vision: Leading with love, we courageously commit to a future of healthy people and thriving communities. Values: Belonging, Respect, Excellence, Accountability, Teamwork, Humility Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities. If you need assistance with any portion of the application or have questions about the position, please contact ********************************** or call ************. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future. Equal Opportunity Employer

* Area of Interest: Patient Services * FTE/Hours per pay period: 1.0 * Department: Fam Med - Ankeny Med Pk - DM * Shift: 40 hours/week: 9:00-6:00 Monday, 8:00-5:00 Tuesday-Friday * Job ID: 176390 UnityPoint Clinic Experience Specialist/Receptionist Ankeny Family Medicine Ankeny, IA Monday 9:00AM-6:00PM, Tuesday-Friday 8:00AM-5:00PM Full-time + benefits Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team. Key Responsibilities: * Greet patients and visitors with warmth and professionalism, creating a welcoming environment * Check patients in and out, verify personal and insurance information, and update records as needed * Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system * Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments * Collect and process payments, issue receipts, and assist with billing questions * Maintain confidentiality of all patient records and comply with HIPAA regulations * Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic * Coordinate with clinical staff to manage patient flow and minimize wait times * Perform general administrative duties such as data entry, filing, faxing, and scanning documents * Assist in onboarding new patients and educating them on clinic policies and procedures Qualifications * High School Diploma or GED required * 1+ year of customer service or front desk experience preferred (healthcare setting is a plus) * Excellent interpersonal, communication, and problem-solving skills * Strong attention to detail and ability to multitask in a fast-paced environment * Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms * Professional appearance and demeanor

* Area of Interest: Patient Services * FTE/Hours per pay period: 0.9 * Department: Family Medicine- Humboldt * Shift: 730am-5pm (4 days per week) * Job ID: 176756 Patient Service Representative - Medical Office Front Desk - Family Medicine Clinic - Humboldt, IA Monday-Friday, 7:30am to 5pm (4 days per week - 36 hours per week) As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office. * Answer their questions and provide non-medical information and/or direct to appropriate person or department. * Answer telephone calls in a clear, calm and professional manner. * Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. * Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure. * Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit. * Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits. * Work independently and responsible for timely completion of assigned functions. * Maintain regular and consistent attendance at work. * Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office. Qualifications * High School or Vocational School graduate. * Mandatory Reporter certification, or obtained within 90 days of employment. * Ability to demonstrate strong customer service skills. * Ability to effectively enter information into a variety of computer programs. * Ability to understand and apply guidelines, policies and procedures. * Ability to interact effectively with physicians, health care team members, individuals and members of their support systems. * Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds. * Ability to work as a team member. * Previous medical office experience preferred. * Previous experience with an electronic health record or medical office software preferred. * Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred. * Knowledge of medical terminology, anatomy, and physiology preferred. * Strong interpersonal skills. * Strong computer skills. * Strong verbal and written communication skills.

* Area of Interest: Therapy * FTE/Hours per pay period: 0.8 * Department: Cardiac Rehab- Logan * Shift: 830-5pm; every 7th weekend * Job ID: 173096 Exercise Program Specialist - Cardiac Rehab UnityPoint Health - Allen Shift: Full-time; 830 AM - 5 PM. Will be required to work every 7th weekend. Benefits Eligible As a member of the interdisciplinary team, assists with individual or group education and exercise. Works alongside other team members to develop appropriate treatment plans. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Assesses the needs of patients and families, providing appropriate teaching and making the necessary referrals to provide continuity of care. * Utilizes scientific principles to develop exercise prescriptions. Monitors client's response to exercise and adjusts treatment plan accordingly. * Promptly completes documentation to assure an accurate legal record of patient's care. * Utilizes holistic approach (considering biopsychosocial, spiritual, educational, safety, and related criteria) appropriate to the individuals served. * Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations. * Delegates and provides direction for other healthcare providers and hold them accountable for their involvement in the plan of care. * Effective at directing/supervising group education/exercise classes; consistently delivers high-quality care in accordance with established policies and procedures. * Assess and chooses teaching strategies appropriate to the patient's and their families' specific needs, culture, gender, readiness to learn, and level of comprehension. * Consults appropriate resources within the hospital to provide specialized education. * Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately. Qualifications Education: * Undergraduate degree in exercise science or related field Experience: * Previous experience in a cardiac rehabilitation setting preferred, including risk factor counseling and individualized goal setting preferred

* Area of Interest: Therapy * FTE/Hours per pay period: 0.6 * Department: Cardiac Rehab- Logan * Shift: Currently 6-1430 shift with 2 week rotation into 830-1700 shift every 10 weeks. Also works every 7th weekend. Hours may vary slightly with upcoming department move. * Job ID: 172455 Overview Exercise Program Specialist - Cardiac Rehab UnityPoint Health - Allen Shift: Part-time; 6 AM-230 PM shift with 2 week rotation into 830 AM -500 PM shift every 10 weeks. Also works every 7th weekend. Benefits Eligible As a member of the interdisciplinary team, assists with individual or group education and exercise. Works alongside other team members to develop appropriate treatment plans. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Assesses the needs of patients and families, providing appropriate teaching and making the necessary referrals to provide continuity of care. * Utilizes scientific principles to develop exercise prescriptions. Monitors client's response to exercise and adjusts treatment plan accordingly. * Promptly completes documentation to assure an accurate legal record of patient's care. * Utilizes holistic approach (considering biopsychosocial, spiritual, educational, safety, and related criteria) appropriate to the individuals served. * Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations. * Delegates and provides direction for other healthcare providers and hold them accountable for their involvement in the plan of care. * Effective at directing/supervising group education/exercise classes; consistently delivers high-quality care in accordance with established policies and procedures. * Assess and chooses teaching strategies appropriate to the patient's and their families' specific needs, culture, gender, readiness to learn, and level of comprehension. * Consults appropriate resources within the hospital to provide specialized education. * Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately. Qualifications Education: * Undergraduate degree in exercise science or related field Experience: * Previous experience in a cardiac rehabilitation setting preferred, including risk factor counseling and individualized goal setting preferred

Exercise Program Specialist - Cardiac Rehab UnityPoint Health - Allen Shift: Part-time; 6 AM-230 PM shift with 2 week rotation into 830 AM -500 PM shift every 10 weeks. Also works every 7th weekend. Benefits Eligible As a member of the interdisciplinary team, assists with individual or group education and exercise. Works alongside other team members to develop appropriate treatment plans. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Assesses the needs of patients and families, providing appropriate teaching and making the necessary referrals to provide continuity of care. Utilizes scientific principles to develop exercise prescriptions. Monitors client's response to exercise and adjusts treatment plan accordingly. Promptly completes documentation to assure an accurate legal record of patient's care. Utilizes holistic approach (considering biopsychosocial, spiritual, educational, safety, and related criteria) appropriate to the individuals served. Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations. Delegates and provides direction for other healthcare providers and hold them accountable for their involvement in the plan of care. Effective at directing/supervising group education/exercise classes; consistently delivers high-quality care in accordance with established policies and procedures. Assess and chooses teaching strategies appropriate to the patient's and their families' specific needs, culture, gender, readiness to learn, and level of comprehension. Consults appropriate resources within the hospital to provide specialized education. Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately. Qualifications Education: Undergraduate degree in exercise science or related field Experience: Previous experience in a cardiac rehabilitation setting preferred, including risk factor counseling and individualized goal setting preferred

Exercise Program Specialist - Cardiac Rehab UnityPoint Health - Allen Shift: Full-time; 830 AM - 5 PM. Will be required to work every 7 th weekend. Benefits Eligible As a member of the interdisciplinary team, assists with individual or group education and exercise. Works alongside other team members to develop appropriate treatment plans. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Assesses the needs of patients and families, providing appropriate teaching and making the necessary referrals to provide continuity of care. Utilizes scientific principles to develop exercise prescriptions. Monitors client's response to exercise and adjusts treatment plan accordingly. Promptly completes documentation to assure an accurate legal record of patient's care. Utilizes holistic approach (considering biopsychosocial, spiritual, educational, safety, and related criteria) appropriate to the individuals served. Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations. Delegates and provides direction for other healthcare providers and hold them accountable for their involvement in the plan of care. Effective at directing/supervising group education/exercise classes; consistently delivers high-quality care in accordance with established policies and procedures. Assess and chooses teaching strategies appropriate to the patient's and their families' specific needs, culture, gender, readiness to learn, and level of comprehension. Consults appropriate resources within the hospital to provide specialized education. Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately. Qualifications Education: Undergraduate degree in exercise science or related field Experience: Previous experience in a cardiac rehabilitation setting preferred, including risk factor counseling and individualized goal setting preferred

* Area of Interest: Medical Imaging and Radiology - Non-Nursing * Sign On Bonus: $7,500 * FTE/Hours per pay period: .8 * Department: CT- Logan 9p-7a * Job ID: 171535 Potential Sign-On Bonus: $7,500 paid over 2 years Shift: Full-time; 7 on 7 off 3rd shift 9 PM - 7 AM A Registered Radiology Tech is a Diagnostic Radiographer, who under the direction of the Imaging Services Clinical Manager or the assigned Supervisor, is responsible for performing a variety of technical procedures on patients of all ages which requires independent judgment, ingenuity, and initiative to apply prescribed ionizing radiation for radiologic diagnosis and for assuming responsibility for designated areas or procedures as required. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Performs quality diagnostic procedures, general as well as surgical, portable, and tomography. Is proficient in CT. Provides and uses radiation protection devices and techniques in accordance with prescribed safety standards. Displays working knowledge of job requirements. * Maintains radiographic quality. * Correctly documents required information in the computerized information system (RIS). Displays team attitude in assisting secretarial staff. * Assists radiologists and/or physicians in specific procedures, patient care, and other duties as required. Assists radiologists and/or physicians in the administration of contrast media and other medications as required. * Applies knowledge of operation and use of diagnostic x-ray machines, processors, and other required equipment and maintains safety. * Maintains communications with Nursing Services concerning patient condition and radiographic procedural changes. * Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. * Transports patients when necessary. * Instructs, guides, directs, assists, supervises, and evaluates students in specific clinical and didactic aspects of their education in a caring manner. * Cleans departmental equipment and instruments. Qualifications License(s)/Certification(s): * Holds Permit-to-Practice radiology in the state of Iowa. * Certified and holds current registration with the A.R.R.T. as a Radiologic Technologist. * Certified and holds current registration with the A.R.R.T. in CT. Experience: * 1-2 years of Radiology experience in the hospital environment preferred

Potential Sign-On Bonus: $7,500 paid over 2 years Shift: Full-time; 7 on 7 off 3 rd shift 9 PM - 7 AM A Registered Radiology Tech is a Diagnostic Radiographer, who under the direction of the Imaging Services Clinical Manager or the assigned Supervisor, is responsible for performing a variety of technical procedures on patients of all ages which requires independent judgment, ingenuity, and initiative to apply prescribed ionizing radiation for radiologic diagnosis and for assuming responsibility for designated areas or procedures as required. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Performs quality diagnostic procedures, general as well as surgical, portable, and tomography. Is proficient in CT. Provides and uses radiation protection devices and techniques in accordance with prescribed safety standards. Displays working knowledge of job requirements. Maintains radiographic quality. Correctly documents required information in the computerized information system (RIS). Displays team attitude in assisting secretarial staff. Assists radiologists and/or physicians in specific procedures, patient care, and other duties as required. Assists radiologists and/or physicians in the administration of contrast media and other medications as required. Applies knowledge of operation and use of diagnostic x-ray machines, processors, and other required equipment and maintains safety. Maintains communications with Nursing Services concerning patient condition and radiographic procedural changes. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Transports patients when necessary. Instructs, guides, directs, assists, supervises, and evaluates students in specific clinical and didactic aspects of their education in a caring manner. Cleans departmental equipment and instruments. Qualifications License(s)/Certification(s): Holds Permit-to-Practice radiology in the state of Iowa. Certified and holds current registration with the A.R.R.T. as a Radiologic Technologist. Certified and holds current registration with the A.R.R.T. in CT. Experience: 1-2 years of Radiology experience in the hospital environment preferred

* Area of Interest: Patient Services * FTE/Hours per pay period: 1.0 * Department: Health Information Management * Shift: Monday-Friday 8am-4:30pm * Job ID: 176773 We are currently seeking a detail-oriented Document Processing Specialist to join our team! The Document Processing Specialist is accountable for the preparation, scanning, and verification of medical record documents for integration into the electronic patient record. This role ensures that medical records are processed in accordance with standardized Health Information Management (HIM) system-wide guidelines. Additionally, the Document Processing Specialist is responsible for effectively communicating any issues that may impact the quality or timely integration of documents into the patient's electronic record. Location: Onsite - Sioux City, IA Hours: Monday-Friday, 8am-4:30pm Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Information Management: * Accurately prepare paper medical records for scanning following standardized HIM system wide prep guidelines * Scans paper medical records into the electronic health record using a scanning device * Accurately Indexes and verifies medical record images into the electronic health record following standardized HIM system wide document type guidelines * Responsible for the verification batches of scanned medical record images are released into the appropriate quality review queue or committed into the patient's electronic medical record * Monitors and processes images from network file sweep folders * Meet quality and productivity standards * Upon request assist in the training of new hires by utilizing operational knowledge of prepping, scanning, and indexing processes * Responsible for communication and reporting any system or workflow issues to appropriate leadership or team members * Upon request, performs quality control and processing of reports * Retrieves paper documents from defined patient care locations Customer Service: * Promptly answers office phone calls or assists with phone coverage * Frequently monitors incoming department faxes, as necessary * Responds to and fulfills continuation of care requests, as necessary Qualifications * Knowledge of medical terminology required - completion of a Health Information Management program preferred * Previous experience working in health information services/medical records expereince required * Excellent communication and keyboarding skills

We are currently seeking a detail-oriented Document Processing Specialist to join our team! The Document Processing Specialist is accountable for the preparation, scanning, and verification of medical record documents for integration into the electronic patient record. This role ensures that medical records are processed in accordance with standardized Health Information Management (HIM) system-wide guidelines. Additionally, the Document Processing Specialist is responsible for effectively communicating any issues that may impact the quality or timely integration of documents into the patient's electronic record. Location: Onsite - Sioux City, IA Hours: Monday-Friday, 8am-4:30pm Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Information Management: Accurately prepare paper medical records for scanning following standardized HIM system wide prep guidelines Scans paper medical records into the electronic health record using a scanning device Accurately Indexes and verifies medical record images into the electronic health record following standardized HIM system wide document type guidelines Responsible for the verification batches of scanned medical record images are released into the appropriate quality review queue or committed into the patient's electronic medical record Monitors and processes images from network file sweep folders Meet quality and productivity standards Upon request assist in the training of new hires by utilizing operational knowledge of prepping, scanning, and indexing processes Responsible for communication and reporting any system or workflow issues to appropriate leadership or team members Upon request, performs quality control and processing of reports Retrieves paper documents from defined patient care locations Customer Service: Promptly answers office phone calls or assists with phone coverage Frequently monitors incoming department faxes, as necessary Responds to and fulfills continuation of care requests, as necessary Qualifications Knowledge of medical terminology required - completion of a Health Information Management program preferred Previous experience working in health information services/medical records expereince required Excellent communication and keyboarding skills

We're looking for a detail-oriented and tech-savvy Document Processing Specialist to support the flow and quality of medical records within our electronic patient record system. In this role, you'll prepare, scan, and verify medical documents for accuracy, ensuring seamless integration into the electronic record. You'll play a vital part in maintaining data integrity by following standardized HIM guidelines and promptly communicating any issues that could affect quality or processing timelines. If you have an eye for detail, enjoy working with documentation and digital systems, and want to be part of a team that values accuracy and efficiency in patient information management, we'd love to hear from you! Location: Onsite - Cedar Rapids, IA Hours: Standard business hours Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Information Management: Accurately prepare paper medical records for scanning following standardized HIM system wide prep guidelines. Scans paper medical records into the electronic health record using a scanning device. Accurately Indexes and verifies medical record images into the electronic health record following standardized HIM system wide document type guidelines. Responsible for the verification batches of scanned medical record images are released into the appropriate quality review queue or committed into the patient's electronic medical record. Monitors and processes images from network file sweep folders. Meet quality and productivity standards. Upon request assist in the training of new hires by utilizing operational knowledge of prepping, scanning, and indexing processes. Responsible for communication and reporting any system or workflow issues to appropriate leadership or team members. Upon request, performs quality control and processing of reports. Retrieves paper documents from defined patient care locations. Customer Service: Promptly answers office phone calls or assists with phone coverage. Frequently monitors incoming department faxes, as necessary. Responds to and fulfills continuation of care requests, as necessary. Qualifications High school diploma or equivalent Previous work history in health information services/medical records department or office experience. One to three years of experience with an electronic health record or hospital/medical setting.

* Area of Interest: Patient Services * FTE/Hours per pay period: 1.0 * Department: Health Information Management * Shift: 8:00 - 4:30 Monday through Friday * Job ID: 176574 We're looking for a detail-oriented and tech-savvy Document Processing Specialist to support the flow and quality of medical records within our electronic patient record system. In this role, you'll prepare, scan, and verify medical documents for accuracy, ensuring seamless integration into the electronic record. You'll play a vital part in maintaining data integrity by following standardized HIM guidelines and promptly communicating any issues that could affect quality or processing timelines. If you have an eye for detail, enjoy working with documentation and digital systems, and want to be part of a team that values accuracy and efficiency in patient information management, we'd love to hear from you! Location: Onsite - Cedar Rapids, IA Hours: Standard business hours Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Information Management: * Accurately prepare paper medical records for scanning following standardized HIM system wide prep guidelines. * Scans paper medical records into the electronic health record using a scanning device. * Accurately Indexes and verifies medical record images into the electronic health record following standardized HIM system wide document type guidelines. * Responsible for the verification batches of scanned medical record images are released into the appropriate quality review queue or committed into the patient's electronic medical record. * Monitors and processes images from network file sweep folders. * Meet quality and productivity standards. * Upon request assist in the training of new hires by utilizing operational knowledge of prepping, scanning, and indexing processes. * Responsible for communication and reporting any system or workflow issues to appropriate leadership or team members. * Upon request, performs quality control and processing of reports. * Retrieves paper documents from defined patient care locations. Customer Service: * Promptly answers office phone calls or assists with phone coverage. * Frequently monitors incoming department faxes, as necessary. * Responds to and fulfills continuation of care requests, as necessary. Qualifications * High school diploma or equivalent * Previous work history in health information services/medical records department or office experience. * One to three years of experience with an electronic health record or hospital/medical setting.

* Area of Interest: Patient Services * FTE/Hours per pay period: 0.01 * Department: Urgent Care Sunnybrook * Shift: nights, weekends, holidays * Job ID: 175644 Overview UnityPoint Clinic Experience Specialist/Receptionist Sunnybrook Urgent Care Sioux City, IA As Needed - PRN Nights/weekends/holidays Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team. Key Responsibilities: * Greet patients and visitors with warmth and professionalism, creating a welcoming environment * Check patients in and out, verify personal and insurance information, and update records as needed * Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system * Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments * Collect and process payments, issue receipts, and assist with billing questions * Maintain confidentiality of all patient records and comply with HIPAA regulations * Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic * Coordinate with clinical staff to manage patient flow and minimize wait times * Perform general administrative duties such as data entry, filing, faxing, and scanning documents * Assist in onboarding new patients and educating them on clinic policies and procedures Qualifications * High School Diploma or GED required * 1+ year of customer service or front desk experience preferred (healthcare setting is a plus) * Excellent interpersonal, communication, and problem-solving skills * Strong attention to detail and ability to multitask in a fast-paced environment * Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms * Professional appearance and demeanor * Bilingual skills are a plus

* Area of Interest: Patient Services * FTE/Hours per pay period: 0.9 * Department: Younker Rehab- Luth * Shift: 6:30a-7p with some weekends * Job ID: 173121 As the initial contact to the department/clinic, uses personal skills to quickly build a positive relationship with persons served. Demonstrates ability to effectively manage details by accurately completing registration, verifying payor coverage, processing orders/referrals, maintaining medical records and completing billing procedures. Creates a welcoming environment for persons served. Effectively manages positive relationships with referral sources and other members of the team. Acts as a resource to the interdisciplinary team, applying skills of the profession to improve outcomes of persons served. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Care Delivery: Communicates with referral sources and various service sites to coordinate care and provide a smooth transition for persons served. Creates and maintains an organized work environment. Records, files and maintains current information pertinent to the operation of the department and maintains medical record of persons served. Verifies benefits and coverage as assigned. Communicates coverage information with persons served. Maintains medical record and provides required documentation to payor to assure payment. Accurately completes billing procedures using appropriate IT systems and software. Exhibits an understanding of third party payor processes. Uses resources to improve productivity or delegate appropriately. Specifically, works with other clerical staff and volunteers to enhance services, use time wisely and improve teamwork. Uses payroll technology to complete processes in an accurate and timely manner as assigned. Assists with cleaning/inventorying equipment and ordering supplies. Reports any questions or concerns regarding compliance immediately to the attention of department or organization/hospital administrative staff. Effectively manages supplies through setting and maintaining par levels. Evaluates and adjusts par levels to decrease over stock. Orders additional patient care supplies as patient needs require. Manages resources to maintain efficient and effective operations. Demonstrates initiative to improve quality and maximize patient experience. Professionalism: Demonstrates professionalism and personal growth in daily actions. Promotes professional rehabilitation objectives among interdisciplinary team members. Consistently utilizes a holistic approach (considering physical, psych/social, spiritual, educational, safety, and related criteria, appropriate to the age of the patients served in the assigned service area). Participates in process improvement for enhancement of care delivery and clinical excellence. Fosters professional relationships that offer opportunities for enhanced patient access and care delivery. Exhibits flexibility with assignments including hours of operation to meet business and customer needs. Exhibits willingness to accept and learn new skills. Qualifications Education: Graduation from high school or GED required. Experience: Must have working knowledge of Microsoft Office products and Outlook. Two years billing, financial counselor, or health care related experience preferred. Must be flexible to learn additional IT applications as assigned. License(s)/Certification(s): Valid driver's license when driving any vehicle for work-related reasons. Knowledge/Skills/Abilities: Must be able to communicate effectively with people of diverse professional educational and lifestyle backgrounds. Knowledge of basic computer skills. Other: Use of usual and customary equipment used to perform essential functions of the position.

As the initial contact to the department/clinic, uses personal skills to quickly build a positive relationship with persons served. Demonstrates ability to effectively manage details by accurately completing registration, verifying payor coverage, processing orders/referrals, maintaining medical records and completing billing procedures. Creates a welcoming environment for persons served. Effectively manages positive relationships with referral sources and other members of the team. Acts as a resource to the interdisciplinary team, applying skills of the profession to improve outcomes of persons served. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Care Delivery: Communicates with referral sources and various service sites to coordinate care and provide a smooth transition for persons served. Creates and maintains an organized work environment. Records, files and maintains current information pertinent to the operation of the department and maintains medical record of persons served. Verifies benefits and coverage as assigned. Communicates coverage information with persons served. Maintains medical record and provides required documentation to payor to assure payment. Accurately completes billing procedures using appropriate IT systems and software. Exhibits an understanding of third party payor processes. Uses resources to improve productivity or delegate appropriately. Specifically, works with other clerical staff and volunteers to enhance services, use time wisely and improve teamwork. Uses payroll technology to complete processes in an accurate and timely manner as assigned. Assists with cleaning/inventorying equipment and ordering supplies. Reports any questions or concerns regarding compliance immediately to the attention of department or organization/hospital administrative staff. Effectively manages supplies through setting and maintaining par levels. Evaluates and adjusts par levels to decrease over stock. Orders additional patient care supplies as patient needs require. Manages resources to maintain efficient and effective operations. Demonstrates initiative to improve quality and maximize patient experience. Professionalism: Demonstrates professionalism and personal growth in daily actions. Promotes professional rehabilitation objectives among interdisciplinary team members. Consistently utilizes a holistic approach (considering physical, psych/social, spiritual, educational, safety, and related criteria, appropriate to the age of the patients served in the assigned service area). Participates in process improvement for enhancement of care delivery and clinical excellence. Fosters professional relationships that offer opportunities for enhanced patient access and care delivery. Exhibits flexibility with assignments including hours of operation to meet business and customer needs. Exhibits willingness to accept and learn new skills. Qualifications Education: Graduation from high school or GED required. Experience: Must have working knowledge of Microsoft Office products and Outlook. Two years billing, financial counselor, or health care related experience preferred. Must be flexible to learn additional IT applications as assigned. License(s)/Certification(s): Valid driver's license when driving any vehicle for work-related reasons. Knowledge/Skills/Abilities: Must be able to communicate effectively with people of diverse professional educational and lifestyle backgrounds. Knowledge of basic computer skills. Other: Use of usual and customary equipment used to perform essential functions of the position.

* Area of Interest: Patient Services * FTE/Hours per pay period: 1.0 * Department: General Therapy/PMR * Shift: Monday thru Friday Days * Job ID: 175803 Under guidance and supervision, the associate performs reception, billing, scheduling, charge and data entry, insurance pre-authorization, verification and benefit coordination, filing, record keeping and other duties for one or more areas within Physical Medicine and Rehabilitation. The associate is expected to acquire an understanding of, and proficiency in all functions for their assigned area. Demonstrates initiative and sound judgment in the application of policies and procedures. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Non-Clinical Excellence Scheduling/receiving/greeting: * Receives patients and visitors and answers telephone; screens calls and callers, referring them to the appropriate person. * Creates a welcoming environment for person's served. Effectively manages positive relationships with referral sources and other members of the team. * Schedules all patient appointments. * Coordinates all modifications to patient schedules, including reschedules, cancellations, no-shows and discharges. * Manages providers calendars. Billing/insurance/counseling: * Verifies insurance eligibility and insurance coverage for assigned department(s) via phone or internet. Contacts patients prior to first appointment and counsel's patient on coverage. If unable to contact patient prior to first appointment, counsels them when they arrive for first appointment. Documents in account notes in EPIC. * Gathers billing information for patients with worker's comp insurance (employer demographics, responsible billing party, billing address) and coordinates authorization for services. * Manages and coordinates pre-authorizations for services as needed. Sends requested documentation to third party payers for prior authorization and reauthorization of patient visits. * Coordinates Price-line requests for estimate of cost for the patient. * Counsels patients on process for estimates of their payment for therapy, prompt pay, and financial assistance applications. Accurate billing/collections/denials: * Reconciles daily patient attendance and charges posted with revenue/usage reports. * Responds to patient's questions regarding their account and ensures solutions to patient billing, complaints or concerns. * Demonstrates ability to effectively manage details by accurately completing registration/referrals, maintaining medical records, and charge correction. * Collects payment as needed * Monitors and completes accounts on multiple work queues in EPIC, including referrals and denials. * Problem solves, analyzes and collaborates with patient, therapist, Central Billing Office, Revenue Cycle department, and insurance companies to identify and resolve billing and denial issues, including sending appeals and trouble- shooting and correcting claim or account errors. * Documents denials and billing issues to identify processes that need improvement in order to maximize efficiency and ensure proper payment within the department. Daily and/or weekly duties: * Creates and modifies documents using word processing and spreadsheet computer programs. * Maintains designated filing and record keeping systems. Assists with preparation of reports, graphs, and statistical information. * Orders supplies for department. * Serves as payroll timekeeper for assigned departments. * Performs other related secretarial and clerical functions as requested. Qualifications * Must be at least a high school graduate * Writes, reads, comprehends and speaks fluent English * Multicultural sensitivity * Microsoft Office and Outlook - basic computer skills * Customer/patient focused * Critical thinking skills using independent judgment in making decisions * High organizational skills * Ability to multi-task * High attention to detail * Use of usual and customary equipment used to perform essential functions of the position

Under guidance and supervision, the associate performs reception, billing, scheduling, charge and data entry, insurance pre-authorization, verification and benefit coordination, filing, record keeping and other duties for one or more areas within Physical Medicine and Rehabilitation. The associate is expected to acquire an understanding of, and proficiency in all functions for their assigned area. Demonstrates initiative and sound judgment in the application of policies and procedures. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Non-Clinical Excellence Scheduling/receiving/greeting: Receives patients and visitors and answers telephone; screens calls and callers, referring them to the appropriate person. Creates a welcoming environment for person's served. Effectively manages positive relationships with referral sources and other members of the team. Schedules all patient appointments. Coordinates all modifications to patient schedules, including reschedules, cancellations, no-shows and discharges. Manages providers calendars. Billing/insurance/counseling: Verifies insurance eligibility and insurance coverage for assigned department(s) via phone or internet. Contacts patients prior to first appointment and counsel's patient on coverage. If unable to contact patient prior to first appointment, counsels them when they arrive for first appointment. Documents in account notes in EPIC. Gathers billing information for patients with worker's comp insurance (employer demographics, responsible billing party, billing address) and coordinates authorization for services. Manages and coordinates pre-authorizations for services as needed. Sends requested documentation to third party payers for prior authorization and reauthorization of patient visits. Coordinates Price-line requests for estimate of cost for the patient. Counsels patients on process for estimates of their payment for therapy, prompt pay, and financial assistance applications. Accurate billing/collections/denials: Reconciles daily patient attendance and charges posted with revenue/usage reports. Responds to patient's questions regarding their account and ensures solutions to patient billing, complaints or concerns. Demonstrates ability to effectively manage details by accurately completing registration/referrals, maintaining medical records, and charge correction. Collects payment as needed Monitors and completes accounts on multiple work queues in EPIC, including referrals and denials. Problem solves, analyzes and collaborates with patient, therapist, Central Billing Office, Revenue Cycle department, and insurance companies to identify and resolve billing and denial issues, including sending appeals and trouble- shooting and correcting claim or account errors. Documents denials and billing issues to identify processes that need improvement in order to maximize efficiency and ensure proper payment within the department. Daily and/or weekly duties: Creates and modifies documents using word processing and spreadsheet computer programs. Maintains designated filing and record keeping systems. Assists with preparation of reports, graphs, and statistical information. Orders supplies for department. Serves as payroll timekeeper for assigned departments. Performs other related secretarial and clerical functions as requested. Qualifications Must be at least a high school graduate Writes, reads, comprehends and speaks fluent English Multicultural sensitivity Microsoft Office and Outlook - basic computer skills Customer/patient focused Critical thinking skills using independent judgment in making decisions High organizational skills Ability to multi-task High attention to detail Use of usual and customary equipment used to perform essential functions of the position