Customer Retention Manager (Hybrid)
McKinney, TX jobs
Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Customer Retention Manager? Globe Life is looking for a Customer Retention Manager to join the team!
In this role, you will be responsible for directly managing up to 5 production supervisors who oversee teams of part-time Customer Retention representatives and department Team Leads that provide support to the contact center. This role involves providing ongoing guidance, coaching, and professional development opportunities to drive team growth while creating and maintaining a motivating work environment that inspires staff to consistently meet and exceed performance standards.
The position requires establishing and maintaining the highest standards of quality and productivity across all contact center operations. The manager serves as the primary escalation point for operational issues and strategic decision-making, analyzing daily performance metrics, and proactively implementing data-driven improvement strategies to drive consistent achievement of departmental Key Performance Indicators and organizational objectives.
The role involves partnering with Recruiting to assess staffing needs and ensure optimal team capacity. The manager collaborates with Human Resources to maintain consistency in policy application and appropriately handles disciplinary actions while ensuring detailed, confidential documentation. Additionally, the position ensures all HR processes and personnel actions comply with company policies, procedures, and legal requirements.
This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday).
What You Will Do:
* Manage a diverse team of full-time and part-time staff across multiple levels, including Supervisors, Team Leads, and Call Center Representatives.
* Conduct comprehensive annual performance reviews for direct reports and ensure supervisors complete timely evaluations for their team members.
* Ensure supervisors fulfill all responsibilities as outlined in the Customer Retention Supervisor Expectations document.
* Collaborate with senior leadership to develop strategies and ensure timely, effective implementation.
* Leverage technology solutions to optimize multi-channel contact methods and increase customer response rates.
* Monitor and evaluate departmental tests and policy changes to ensure expected performance while identifying and addressing adverse trends.
* Establish and maintain comprehensive documentation for all business processes with appropriate controls.
* Utilize data-driven analysis to continuously optimize call center operations and performance metrics.
* Serve as Subject Matter Expert across all areas of responsibility, providing guidance and expertise to the team.
* Support testing and implementation of new programs and technologies within the contact center environment.
* Partner with the training team to develop and maintain current, effective training programs for new hires and existing representatives.
* Communicate with Agency field operations as needed to ensure alignment and support business objectives.
* Complete ad hoc requests, as needed.
What You Can Bring:
* High School Diploma or Equivalent.
* Associate degree and/or equivalent work experience.
* Minimum 5 years' experience in telemarketing/sales management.
* Life insurance or financial industry experience preferred.
* Technical Proficiency: Advanced computer skills in MS Office Suite and ability to quickly adapt to evolving technology solutions that address business needs.
* Analytical & Strategic Thinking: Strong data analysis capabilities with the ability to translate insights into actionable business recommendations for senior leadership.
* Leadership & Communication Skills: Exceptional ability to communicate progress, results, and strategic initiatives to senior leaders while setting clear direction for telemarketing/telesales functions.
* Team Development Skills: Proven expertise in developing, motivating, and retaining high-performing staff members.
* Problem-Solving Skills: Excellent critical thinking and problem-resolution skills with a results-oriented mindset.
* Training & Development Skills: Demonstrated ability to design and deliver effective training programs for telemarketing/telesales teams.
Applicable To All Employees of Globe Life Family of Companies:
* Reliable and predictable attendance of your assigned shift.
* Ability to work full-time and/or part-time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
* Competitive compensation designed to reflect your expertise and contribution.
* Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
* Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan.
* Paid holidays and time off to support a healthy work-life balance.
* Parental leave to help our employees welcome their new additions.
* Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
* Company-paid counseling for assistance with mental health, stress management, and work-life balance.
* Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
* Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Location: 7677 Henneman Way, McKinney, Texas
Business Manager, Shopping (Remote-Eligible)
Juneau, AK jobs
This is your opportunity to join Capital One's fast-growing consumer app: Capital One Shopping. Within Capital One, the Shopping team is working on a new consumer product that seeks to change the way people buy things online. Our mission is to deliver a best-in-class shopping and savings experience for our millions of customers while driving incremental and sustainable sales for our merchant partners.
To be successful in the role, you will need to be a well-rounded 'business athlete' - a creative, analytical, and technically proficient problem solver who understands both the dynamics of the business and the tech landscape. The ideal candidate is resourceful, motivated, and self-sufficient, with demonstrated success in spearheading cross-functional projects that drive the growth and success of a business.
**Summary:**
As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
**General Responsibilities:**
+ Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
+ Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
+ Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
+ Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
+ Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
+ Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
+ Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
+ Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
+ Strong business judgment, leadership and integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
+ Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
+ Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
+ Clear results orientation: display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment
+ Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Capital One is open to hiring a Remote Employee for this opportunity.
**Basic Qualifications:**
+ Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
+ At least 2 years of experience in analysis
+ At least 2 years of experience in SQL querying
**Preferred Qualifications:**
+ Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
+ 5+ years of experience in analysis
+ 3+ years of experience in SQL querying
+ 2+ years of experience in financial services
+ 1+ year of experience in consulting
+ 2+ years of experience in people management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $158,400 - $180,800 for Business Manager
New York, NY: $172,800 - $197,200 for Business Manager
Remote (Regardless of Location): $144,000 - $164,400 for Business Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Business Manager, Shopping (Remote-Eligible)
Montgomery, AL jobs
This is your opportunity to join Capital One's fast-growing consumer app: Capital One Shopping. Within Capital One, the Shopping team is working on a new consumer product that seeks to change the way people buy things online. Our mission is to deliver a best-in-class shopping and savings experience for our millions of customers while driving incremental and sustainable sales for our merchant partners.
To be successful in the role, you will need to be a well-rounded 'business athlete' - a creative, analytical, and technically proficient problem solver who understands both the dynamics of the business and the tech landscape. The ideal candidate is resourceful, motivated, and self-sufficient, with demonstrated success in spearheading cross-functional projects that drive the growth and success of a business.
**Summary:**
As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
**General Responsibilities:**
+ Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
+ Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
+ Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
+ Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
+ Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
+ Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
+ Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
+ Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
+ Strong business judgment, leadership and integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
+ Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
+ Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
+ Clear results orientation: display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment
+ Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Capital One is open to hiring a Remote Employee for this opportunity.
**Basic Qualifications:**
+ Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
+ At least 2 years of experience in analysis
+ At least 2 years of experience in SQL querying
**Preferred Qualifications:**
+ Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
+ 5+ years of experience in analysis
+ 3+ years of experience in SQL querying
+ 2+ years of experience in financial services
+ 1+ year of experience in consulting
+ 2+ years of experience in people management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $158,400 - $180,800 for Business Manager
New York, NY: $172,800 - $197,200 for Business Manager
Remote (Regardless of Location): $144,000 - $164,400 for Business Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
UGM Business Manager
New York, NY jobs
Your role Do you thrive in fast-paced, front-office environments where execution and collaboration drive results? Are you passionate about scaling businesses, improving efficiency, and enabling revenue growth? We're seeking a Business Manager to join the Unified Global Markets (UGM) COO team, supporting senior leadership across Sales and Trading to deliver strategic initiatives that enhance business performance and client outcomes. In this role, you'll work side-by-side with front-office stakeholders to streamline processes, scale the platform, and drive commercial momentum across asset classes
You'll act as a trusted partner to senior business heads - connecting strategic objectives with day-to-day execution, and helping shape how UGM grows and competes across the Americas
Key Responsibilities
* Partner with members of the COO team and senior business leaders to execute strategic priorities that support growth, efficiency, and scalability across Sales and Trading
* Identify and drive front-to-back process improvements to enhance productivity, client responsiveness, and execution quality
* Support commercial initiatives to optimize the client experience, improve sales coverage models, and unlock new revenue opportunities
* Deliver data-driven insights to help leadership measure performance and make informed decisions
* Lead or coordinate cross-functional projects across Trading, Sales, COO, Finance, Operations, and Technology teams
* Anticipate business needs and proactively design solutions that improve speed to-market, platform scalability, and front-office efficiency
* Maintain awareness of operational and regulatory frameworks, ensuring strategic execution remains sound and sustainable
Detailed salary information:
* New York: the salary range for this role is $150000 to $187500
The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #team UBS and make an impact?
Your expertise
* 5+ years' experience in a markets, COO, or strategy role supporting front-office businesses within a global bank or financial institution
* understanding of global markets products (fixed income, equities, structured derivatives, etc.)
* Proven ability to operate effectively in a high-intensity, front-office environment and manage multiple priorities
* analytical and problem-solving skills; proficiency in Excel and PowerPoint; familiarity with tools like Power BI or Alteryx a plus
* communication and relationship-building skills; confidence engaging with senior leadership and cross-functional teams
* A proactive, "solutions-oriented" mindset with a focus on execution, scalability, and continuous improvement
* Experience with Microsoft Project, Teams and SharePoint
* Business Intelligence, ERP, and/or Data Warehousing experience (Power Automate or alternative no-code development software, Data Sourcing/ETL Mapping, Power BI)
About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
We have a presence in all major financial centers in more than 50 countries.
Business Manager, Shopping (Remote-Eligible)
Sacramento, CA jobs
This is your opportunity to join Capital One's fast-growing consumer app: Capital One Shopping. Within Capital One, the Shopping team is working on a new consumer product that seeks to change the way people buy things online. Our mission is to deliver a best-in-class shopping and savings experience for our millions of customers while driving incremental and sustainable sales for our merchant partners.
To be successful in the role, you will need to be a well-rounded 'business athlete' - a creative, analytical, and technically proficient problem solver who understands both the dynamics of the business and the tech landscape. The ideal candidate is resourceful, motivated, and self-sufficient, with demonstrated success in spearheading cross-functional projects that drive the growth and success of a business.
**Summary:**
As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
**General Responsibilities:**
+ Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
+ Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
+ Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
+ Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
+ Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
+ Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
+ Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
+ Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
+ Strong business judgment, leadership and integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
+ Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
+ Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
+ Clear results orientation: display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment
+ Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Capital One is open to hiring a Remote Employee for this opportunity.
**Basic Qualifications:**
+ Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
+ At least 2 years of experience in analysis
+ At least 2 years of experience in SQL querying
**Preferred Qualifications:**
+ Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
+ 5+ years of experience in analysis
+ 3+ years of experience in SQL querying
+ 2+ years of experience in financial services
+ 1+ year of experience in consulting
+ 2+ years of experience in people management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $158,400 - $180,800 for Business Manager
New York, NY: $172,800 - $197,200 for Business Manager
Remote (Regardless of Location): $144,000 - $164,400 for Business Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Business Manager, Shopping (Remote-Eligible)
Denver, CO jobs
This is your opportunity to join Capital One's fast-growing consumer app: Capital One Shopping. Within Capital One, the Shopping team is working on a new consumer product that seeks to change the way people buy things online. Our mission is to deliver a best-in-class shopping and savings experience for our millions of customers while driving incremental and sustainable sales for our merchant partners.
To be successful in the role, you will need to be a well-rounded 'business athlete' - a creative, analytical, and technically proficient problem solver who understands both the dynamics of the business and the tech landscape. The ideal candidate is resourceful, motivated, and self-sufficient, with demonstrated success in spearheading cross-functional projects that drive the growth and success of a business.
**Summary:**
As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
**General Responsibilities:**
+ Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
+ Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
+ Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
+ Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
+ Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
+ Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
+ Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
+ Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
+ Strong business judgment, leadership and integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
+ Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
+ Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
+ Clear results orientation: display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment
+ Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Capital One is open to hiring a Remote Employee for this opportunity.
**Basic Qualifications:**
+ Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
+ At least 2 years of experience in analysis
+ At least 2 years of experience in SQL querying
**Preferred Qualifications:**
+ Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
+ 5+ years of experience in analysis
+ 3+ years of experience in SQL querying
+ 2+ years of experience in financial services
+ 1+ year of experience in consulting
+ 2+ years of experience in people management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $158,400 - $180,800 for Business Manager
New York, NY: $172,800 - $197,200 for Business Manager
Remote (Regardless of Location): $144,000 - $164,400 for Business Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Business Manager, Shopping (Remote-Eligible)
McLean, VA jobs
This is your opportunity to join Capital One's fast-growing consumer app: Capital One Shopping. Within Capital One, the Shopping team is working on a new consumer product that seeks to change the way people buy things online. Our mission is to deliver a best-in-class shopping and savings experience for our millions of customers while driving incremental and sustainable sales for our merchant partners.
To be successful in the role, you will need to be a well-rounded 'business athlete' - a creative, analytical, and technically proficient problem solver who understands both the dynamics of the business and the tech landscape. The ideal candidate is resourceful, motivated, and self-sufficient, with demonstrated success in spearheading cross-functional projects that drive the growth and success of a business.
Summary:
As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
General Responsibilities:
Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
Strong business judgment, leadership and integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Capital One is open to hiring a Remote Employee for this opportunity.
Basic Qualifications:
Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 2 years of experience in analysis
At least 2 years of experience in SQL querying
Preferred Qualifications:
Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
5+ years of experience in analysis
3+ years of experience in SQL querying
2+ years of experience in financial services
1+ year of experience in consulting
2+ years of experience in people management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $158,400 - $180,800 for Business Manager
New York, NY: $172,800 - $197,200 for Business Manager
Remote (Regardless of Location): $144,000 - $164,400 for Business Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Auto-ApplyUS Rates Business Manager - Vice President
Columbus, NY jobs
Job Title: US Rates Business Manager
Corporate Title: Vice President
Deutsche Bank's Rates business leads with scale and strength in providing asset and liability solutions to institutional and corporate clients globally. We give clients access to the Bank's liquidity and product expertise through our global sales, trading, and structuring teams, as well as our electronic trading channels.
Our product range includes fixed income securities, exchange traded funds and derivatives in interest rates and correlation products. The role will involve working closely with traders and interaction with various other teams including, but not limited to, sales, structuring, research, and control functions. The person recruited will work closely with a team of Business Managers and traders.
What We Offer You
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift, and volunteer programs
What You'll Do
Shape, develop and implement the US Rates business strategy
Support the business growth agenda including new product development and new transaction approvals
Responsibility for financial planning and cost management including analysis and forecasting
Responsibility for business governance and control development and monitoring
Building and maintaining strong partnerships with stakeholders across Front Office and Infrastructure functions
Assist with various initiatives across the broader Business Management landscape including business analysis, project management and process improvements
How You'll Lead
Responsibility for managing the trading desk operating environment in conjunction with Infrastructure partners
Responsibility for people management topics including hiring, promotion and people development
Skills You'll Need
Proficiency in MS Office (Word, Excel, PowerPoint)
Analytical, detail orientated and proactive
Knowledge and understanding of fixed income products
Project management experience
Able to work independently with oversight from senior team members; able to identify key risks and escalate appropriately
Skills That Will Help You Excel
Able to work in a high paced environment under pressure
An excellent communicator (verbal and written) with strong interpersonal skills
Strong experience in the industry in a related role or function
Expectations
It is the Bank's expectation that employees hired into this role will work in the New York, NY office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in New York City is $170K to $200K. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authenti cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees: ***************************
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice, please email ****************.
#LI-HYBRID
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.
Auto-ApplyManager - Business Growth Enablement
Columbus, OH jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools.
The **Global Corporate Payments B2B Expansion / Deal Advisory Manager** will be responsible for expansion sales across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division.
**Overall responsibilities:**
+ Growing and entrenching business by expanding or cross selling the American Express B2B payment suite to existing GCG/LM clients.
+ Responsibilities will also include working closely with Global and Large (G&L) CLM teams to identify top B2B opportunities, enhance customer relationships to drive program growth, profitability and client satisfaction.
+ Role will be required to partner with key SMEs within American Express to ensure robust payment programs are achieved and implemented.
+ Ongoing program oversight to ensure sustainable supplier management will be a critical component of long term responsibility.
+ Strong relationship and program management skills will also be required to facilitate SME involvement in designing and implementing robust programs.
+ The candidate must have the ability to build relationships with key decision makers within existing payments programs to demonstrate the value drivers of American Express payment tools.
+ The candidate will work closely with our GMNS (MA, COE, CLM) partners to drive enablement success.
+ The candidate will be responsible for leading key discussions focused on integrating B2B tools with organization's ERP systems as well as conducting full P2P work stream discussions.
+ The candidate should have a good understanding of our clients technical environments, including ERP systems, procurement systems and P2P solutions
**Qualifications:**
+ Strong track record of identifying and closing complex B2B deals with proven results
+ Effective communication skills taking a consultative approach to service, sell, entrench and drive success
+ Strong interpersonal skills to partner with American Express SMES to consult with the client about best practices and other B2B solutions
+ Ability to build relationships and effectively communicate with Procurement, Finance and Treasury professionals
+ Strong interpersonal skills to identify and share best practices
+ Experienced at leading and executing on sales strategies, presentations and subsequent negotiations
+ Strong financial and analytical skills
+ Experienced in sourcing and qualifying leads and managing a pipeline of multiple accounts, researching and understanding customer needs, and planning strategically to close the sale through solutions selling
+ Proven as tenacious, focused and results-oriented
+ Must be able to work in a virtual environment
**Qualifications**
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
**Job:** Sales
**Primary Location:** United States
**Schedule** Full-time
**Req ID:** 25022862
Small Business Lending Program Manager
Columbus, OH jobs
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Small Business Lending, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
**Job responsibilities**
+ Lead and oversee a team of project managers, ensuring effective coordination and execution of projects to meet organizational goals.
+ Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
+ Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
+ Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
+ Manage business prioritization and initiative sequencing to create comprehensive roadmaps
**Required qualifications, capabilities, and skills**
+ 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
+ Demonstrated ability to execute operational management and change readiness activities
+ Strong understanding of delivery and a proven track record of implementing continuous improvement processes
+ Experience in product or platform-wide release management, in addition to deployment processes and strategies
+ Experience with product management tools: JIRA, Confluence, Monday.com, Excel, MS Projects, PowerPoint
**Preferred qualifications, capabilities, and skills**
+ Proficient knowledge of the product development life cycle, design, and data analytics
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Small Business Lending Program Manager
Columbus, OH jobs
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Small Business Lending, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
Lead and oversee a team of project managers, ensuring effective coordination and execution of projects to meet organizational goals.
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Manage business prioritization and initiative sequencing to create comprehensive roadmaps
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Experience with product management tools: JIRA, Confluence, Monday.com, Excel, MS Projects, PowerPoint
Preferred qualifications, capabilities, and skills
Proficient knowledge of the product development life cycle, design, and data analytics
Auto-ApplySmall Business Lending Program Manager
Columbus, OH jobs
JobID: 210650568 JobSchedule: Full time JobShift: Day : Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Small Business Lending, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
* Lead and oversee a team of project managers, ensuring effective coordination and execution of projects to meet organizational goals.
* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
* Manage business prioritization and initiative sequencing to create comprehensive roadmaps
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
* Demonstrated ability to execute operational management and change readiness activities
* Strong understanding of delivery and a proven track record of implementing continuous improvement processes
* Experience in product or platform-wide release management, in addition to deployment processes and strategies
* Experience with product management tools: JIRA, Confluence, Monday.com, Excel, MS Projects, PowerPoint
Preferred qualifications, capabilities, and skills
* Proficient knowledge of the product development life cycle, design, and data analytics
Auto-ApplyCommercial, Wealth, & Technology Business Manager (Hybrid Eligible)
Wichita, KS jobs
At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.
The Commercial, Wealth, & Technology (CWT) Business Manager is responsible for driving organizational efficiency, accountability, and communication across the CWT business unit. This role partners closely with the EVP of CWT and other senior leaders to lead organizational operating rhythms, enhance performance visibility, and steward culture while enabling strategic execution and alignment.
A successful candidate will have:
The drive to take on new opportunities and tough challenges with a sense of urgency and a can-do attitude
Experience providing direction, delegating, and removing obstacles to get work done
Demonstrated ability to anticipate and balance the needs of multiple stakeholders
The ability to effectively build and maintain relationships with Emprise associates, vendors, and professional contacts
An attitude and aptitude of continuous improvement
An understanding of and commitment to our values
Essential functions of the role:
Leadership & Organizational Cadence
Define and administer CWT operating rhythms and organizational cadence designed to enhance efficiency, accountability, and alignment across the business unit.
Coordinate CWT staff and senior leadership meeting design, agendas, purpose, and outcomes.
Act as a thought partner to the EVP and CWT leadership team on product roadmaps, bank priorities, and growth opportunities.
Accountability & Performance Management
Identify, capture, and manage organizational priorities and actions, ensuring closed-loop execution and accountability.
Oversee organizational updates and weekly progress reporting, including consolidated reports for the EVP level.
Collaborate with Data & AI and CWT leaders to develop reporting tools and dashboards that measure organizational performance.
Strategic Projects & Execution
Lead time-sensitive, high-impact projects that cut across the business unit and require swift execution with clear accountability.
Serve as the primary point of integration for CWT leadership during annual strategic planning and budgeting processes.
Develop materials and positioning for board meetings, regulatory interactions, or key partner updates.
Communication & Culture
Develop executive materials, summaries, and key updates in partnership with the EVP, CWT.
Develop and manage communication across the business unit in collaboration with the EVP and Employee Communications.
Help steward culture within CWT by fostering connectedness, alignment, and clear communication channels.
Other duties as assigned within the scope and responsibility of the job
Requirements
Bachelor's degree or level of education that, together with industry experience, enables the applicant to meet the job requirements.
5-10+ years of experience in program delivery, implementations, or product enablement within financial services, payments, or fintech.
Strong knowledge of sponsor bank partnership models, payments ecosystems, card networks, processors, and regulatory/compliance requirements.
Exceptional leadership, stakeholder management, and communication skills.
Experience building scalable frameworks and driving process automation.
Proficiency with larger server-based applications and typical desktop software.
Benefits
In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success.
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
To learn more, please visit our website at ********************
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
Business Manager, Shopping (Remote-Eligible)
Little Rock, AR jobs
This is your opportunity to join Capital One's fast-growing consumer app: Capital One Shopping. Within Capital One, the Shopping team is working on a new consumer product that seeks to change the way people buy things online. Our mission is to deliver a best-in-class shopping and savings experience for our millions of customers while driving incremental and sustainable sales for our merchant partners.
To be successful in the role, you will need to be a well-rounded 'business athlete' - a creative, analytical, and technically proficient problem solver who understands both the dynamics of the business and the tech landscape. The ideal candidate is resourceful, motivated, and self-sufficient, with demonstrated success in spearheading cross-functional projects that drive the growth and success of a business.
**Summary:**
As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
**General Responsibilities:**
+ Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
+ Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
+ Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
+ Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
+ Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
+ Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
+ Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
+ Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
+ Strong business judgment, leadership and integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
+ Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
+ Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
+ Clear results orientation: display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment
+ Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Capital One is open to hiring a Remote Employee for this opportunity.
**Basic Qualifications:**
+ Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
+ At least 2 years of experience in analysis
+ At least 2 years of experience in SQL querying
**Preferred Qualifications:**
+ Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
+ 5+ years of experience in analysis
+ 3+ years of experience in SQL querying
+ 2+ years of experience in financial services
+ 1+ year of experience in consulting
+ 2+ years of experience in people management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $158,400 - $180,800 for Business Manager
New York, NY: $172,800 - $197,200 for Business Manager
Remote (Regardless of Location): $144,000 - $164,400 for Business Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Business Manager, Shopping (Remote-Eligible)
Phoenix, AZ jobs
This is your opportunity to join Capital One's fast-growing consumer app: Capital One Shopping. Within Capital One, the Shopping team is working on a new consumer product that seeks to change the way people buy things online. Our mission is to deliver a best-in-class shopping and savings experience for our millions of customers while driving incremental and sustainable sales for our merchant partners.
To be successful in the role, you will need to be a well-rounded 'business athlete' - a creative, analytical, and technically proficient problem solver who understands both the dynamics of the business and the tech landscape. The ideal candidate is resourceful, motivated, and self-sufficient, with demonstrated success in spearheading cross-functional projects that drive the growth and success of a business.
**Summary:**
As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
**General Responsibilities:**
+ Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
+ Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
+ Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
+ Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
+ Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
+ Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
+ Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
+ Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
+ Strong business judgment, leadership and integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
+ Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
+ Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
+ Clear results orientation: display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment
+ Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Capital One is open to hiring a Remote Employee for this opportunity.
**Basic Qualifications:**
+ Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
+ At least 2 years of experience in analysis
+ At least 2 years of experience in SQL querying
**Preferred Qualifications:**
+ Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
+ 5+ years of experience in analysis
+ 3+ years of experience in SQL querying
+ 2+ years of experience in financial services
+ 1+ year of experience in consulting
+ 2+ years of experience in people management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $158,400 - $180,800 for Business Manager
New York, NY: $172,800 - $197,200 for Business Manager
Remote (Regardless of Location): $144,000 - $164,400 for Business Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Customer Business Manager (Kroger)
Cincinnati, OH jobs
Our Sales Force is the face of Chobani. We make sure every cup we sell meets a happy customer. We're a dedicated team. And it's easy to be dedicated when you're a part of something much bigger than yourself. We've got an unbridled appetite for making a difference.
Customer Business Managers lead sales activities for Chobani customers in their assigned geographical areas. This role leads the analysis of customer sales, implementation of effective marketing and promotional programs while developing strong customer relationships to deliver execution of all sales objectives for the Chobani brand.
We are hiring 3 CBMs, 1 per the following locations: Atlanta, GA, Cincinnati, OH, and either Denver, CO or Dallas TX
Responsibilities
* Ensure delivery of business objectives through distribution, volume, share, promotion execution, new items, and spending objectives
* Identify and define specific strategic business objectives to improve sales, share growth and enhanced profitability for the Chobani portfolio
* Lead the execution and delivery of monthly, quarterly, and annual sales objectives
* Deliver profitable territory sales growth and monitor customer performance to develop action plans to address challenges and improve opportunities
* Develop Chobani brand portfolios in line with distribution, pricing, merchandising, and shelving objectives established for each platform
* Facilitate communications and meetings with customers and brokers to ensure high quality customer service
* Use customer sales data and category management studies to provide fact-based analysis and deliver business building initiatives
* Complete other tasks as needed
Requirements
* Bachelor's degree required
* 3+ years sales experience in the CPG industry, key Northeast customer experience preferred
* Must be comfortable working with syndicated data and experience using data in sales presentations
* Strong and proven leadership qualities with cross-functional team
* Track record of being highly customer focused, building and maintaining strong business relationships
* Highly organized with the ability to balance multiple projects at once
* Ability to work in an entrepreneurial, fast-paced, and dynamic environment
* Proficient in Microsoft Office
* Willingness to travel
About Us
Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafés nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.
Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.
For more information, please visit *************** or follow us on Facebook, Twitter, Instagram and LinkedIn.
Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.
Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, paid volunteer time off and military service leave.
Compensation Range: $88,000.00 - $132,000.00, plus bonus.
Nearest Major Market: Cincinnati
Commercial and Small Business Closing Assistant Manager
Columbus, OH jobs
The Commercial and Small Business Closing Assistant Manager will lead a team environment by coordinating and leading the loan closing process for commercial and small business loans as well as facilitate the loan closing process for transactions with documentation prepared by external legal counsel. This position will effectively manage the closing team to ensure time lines meet service standards. Must have leadership experience as well as strong knowledge and background in the key documentation elements of complex lending arrangements.
Essential Functions
* Conduct, or participate in, the hiring, coaching, developing and supervising of team members; conducting one-on-one progress and coaching sessions as needed, and identifying and training team members that demonstrate high potential to ensure appropriate succession planning
* Document and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting
* Daily management of Closing Desk team members to ensure timely completion of all tasks/workflows. Including review of all loan documentation (originated and broadly syndicated loans)
* Manage and ensure all legal, credit, collateral, and regulatory requirements are included in documentation
* Ensure team has complete review of all approved terms and conditions and appropriately documented in accordance with established procedures
* Ensure staff is managing title company process on originated loans and communicating with borrower to see that all title requirements are met at closing
* Ensure total document and data integrity attributes to comply with CECL data points
* Meet performance metrics for headcount, Service Level Agreements and efficiency; Manage, research and remediate inquires and complaints from internal and external customers within established Service Level Agreements (SLAs)
* Monitor and resolve issues and establish appropriate controls over the use of the core and ancillary systems to comply with audit requirements
* Lead and oversee activities related to documentation, and monitoring tasks
* Train new hires to ensure consistency and standardization in the closing process
* Engage with Credit Managers, Portfolio Managers, and Underwriters to collaboratively support customer's request
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
This position can be performed remotely, unless you live within 40 miles of one of our Hub locations which are listed below. If you live within 40 miles of one of the locations listed below, you must be onsite Monday - Thursday with Friday as an optional work from home day.
INDEPENDENCE, OH
* 6480 Rockside Woods Blvd S
Suite 345
Independence, OH 44131
COLUMBUS, OH
* HQ
3 Easton Oval
Columbus, OH 43219
BUFFALO, NY
* 375 Essjay Road
Suite 100
Buffalo, NY 14221
MOUNT JOY, PA
* 101 East Main Street
Mount Joy, PA 17552
WARREN, PA
* 100 Liberty Street
Warren, PA 16365
ERIE, PA
* 800 State Street
Erie, PA 16501
PITTSBURGH, PA
* Bellevue
532 Lincoln Avenue
Bellevue, PA 15202
* Pittsburgh Business Office
525 William Penn Place
Suite 3550
Pittsburgh, PA 15222
FISHERS, IN
* 11 Municipal Drive
Suite 150
Fishers, IN 46037
Qualifications
* Bachelor's Degree Business, Business Law, or Paralegal Program preferred
* 3 years Commercial Loan experience
#LI-MM1
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Auto-ApplyBranch Business Manager
Massillon, OH jobs
This position is responsible for the overall operation of a Branch and all of its activities. This includes the delivery of Member Services, Travel Agency and Insurance products. Reporting to the Regional Manager, the Branch Business Manager is accountable for achieving both quantitative and qualitative requirements by managing sales and service activities of the assigned team. Through management of activities and operations, the Branch Business Manager executes business plan actions to ensure achievement of office goals including; service quality performance, member retention and renewal, revenue growth in travel and insurance sales, retention of members using travel and insurance products and cost controls within their branch environment. Position is responsible for achieving goal performance objectives as indicated in the established business unit goals by meeting sales and member service objectives, ensuring the travel and insurance operations are accurate, efficient and in compliance with Club standards through the development of an effective high performing team. Position ensures understanding and performance of standardized sales techniques, branch audit compliance and conducts associated performance coaching and training to achieve results. The position may work with other leadership positions in the region to give guidance, direction and coaching to other staff members to ensure goals are attained. This position is also responsible for the Club's activities, image and reputation in the local community.
Job Duties
Plan and direct strategic insurance and travel sales, membership sales & retention, auto travel, and travel agency. The Branch Business Manager is accountable for the management of the branch and the attainment of office goals including all related branch, insurance and travel goals. This will include sales and service tasks to increase the Club's acquisition and retention of members, net policyholder count, travel retention, service quality, revenue growth, productivity and cost control goals.
Plan and direct all tasks related to increasing insurance premium growth, membership growth, and travel agency growth objectives.
Maximize productivity of staff in assigned location, ensuring that resources are effective. Develop a comprehensive training, coaching and recognition plan to ensure focused sales management techniques are employed to achieve service and sales goals. Communicate relevant, accurate, and timely information to the Branch staff via team meetings, one-on-ones and training sessions.
Provide relevant feedback in a timely manner to other sales teams and departments. Coach and train employees to ensure desired performance levels. Communicate and provide training on all new programs and changes that directly affect sales, member service, travel agency, policy issuance and profitability objectives.
Recruit, interview, screen and hire replacements or additions to staff.
Develop and deliver goals to staff in a timely manner and conduct performance appraisals. Review and initiate appropriate salary increases, promotions, corrective actions, terminations, and other changes in employee status.
Analyze member satisfaction index and quality standard results; identify and address specific areas for improvement. Resolve member complaints involving insurance policies, membership, and travel. Ensure the insurance and travel operation complies with established member service standards.
Monitor and improve the overall accuracy of new policies sold to protect and enhance the quality of the lodge's in-force policies. Monitor and improve the overall accuracy and audit compliance of new travel bookings sold to protect the club from financial loss due to write offs.
Provide leadership to key local organizations such as Chamber of Commerce, business/trade organizations and local organizations affecting motorists, insureds and travelers in order to advance the organization's public affairs objectives and enhance the organization's image
Responsible for development and implementation of sales and service management action plans. Responsible for audit compliance, which requires weekly, monthly, quarterly or annual activities to ensure club assets are protected.
Monitor budget expenses and objectives to ensure that the branch operates within approved expense budget.
Participate in special projects and working groups and conduct various audits and procedural examinations as necessary or required by Club policy. Perform all other duties as assigned or required.
Qualifications
Bachelors Equivalent combination of education and experience Required
7-9 years Branch operations or related experience. Required
1-3 years Management/Supervisory Preferred
Ability to supervise, coach, motivate and develop staff.
Strong analytical skills; professional oral and written communication skills.
Property and Casualty Insurance License, valid in selling state - Issued by State Required
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Travel Requirements
Travel to branch offices in assigned territory. (20% proficiency)
Benefits:
Extraordinary medical/dental/vision/life benefits
401(k) Savings plan with company match
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Auto-ApplyCommercial and Small Business Closing Assistant Manager
Independence, OH jobs
The Commercial and Small Business Closing Assistant Manager will lead a team environment by coordinating and leading the loan closing process for commercial and small business loans as well as facilitate the loan closing process for transactions with documentation prepared by external legal counsel. This position will effectively manage the closing team to ensure time lines meet service standards. Must have leadership experience as well as strong knowledge and background in the key documentation elements of complex lending arrangements.
Essential Functions
* Conduct, or participate in, the hiring, coaching, developing and supervising of team members; conducting one-on-one progress and coaching sessions as needed, and identifying and training team members that demonstrate high potential to ensure appropriate succession planning
* Document and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting
* Daily management of Closing Desk team members to ensure timely completion of all tasks/workflows. Including review of all loan documentation (originated and broadly syndicated loans)
* Manage and ensure all legal, credit, collateral, and regulatory requirements are included in documentation
* Ensure team has complete review of all approved terms and conditions and appropriately documented in accordance with established procedures
* Ensure staff is managing title company process on originated loans and communicating with borrower to see that all title requirements are met at closing
* Ensure total document and data integrity attributes to comply with CECL data points
* Meet performance metrics for headcount, Service Level Agreements and efficiency; Manage, research and remediate inquires and complaints from internal and external customers within established Service Level Agreements (SLAs)
* Monitor and resolve issues and establish appropriate controls over the use of the core and ancillary systems to comply with audit requirements
* Lead and oversee activities related to documentation, and monitoring tasks
* Train new hires to ensure consistency and standardization in the closing process
* Engage with Credit Managers, Portfolio Managers, and Underwriters to collaboratively support customer's request
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
This position can be performed remotely, unless you live within 40 miles of one of our Hub locations which are listed below. If you live within 40 miles of one of the locations listed below, you must be onsite Monday - Thursday with Friday as an optional work from home day.
INDEPENDENCE, OH
* 6480 Rockside Woods Blvd S
Suite 345
Independence, OH 44131
COLUMBUS, OH
* HQ
3 Easton Oval
Columbus, OH 43219
BUFFALO, NY
* 375 Essjay Road
Suite 100
Buffalo, NY 14221
MOUNT JOY, PA
* 101 East Main Street
Mount Joy, PA 17552
WARREN, PA
* 100 Liberty Street
Warren, PA 16365
ERIE, PA
* 800 State Street
Erie, PA 16501
PITTSBURGH, PA
* Bellevue
532 Lincoln Avenue
Bellevue, PA 15202
* Pittsburgh Business Office
525 William Penn Place
Suite 3550
Pittsburgh, PA 15222
FISHERS, IN
* 11 Municipal Drive
Suite 150
Fishers, IN 46037
Qualifications
* Bachelor's Degree Business, Business Law, or Paralegal Program preferred
* 3 years Commercial Loan experience
#LI-MM1
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Auto-ApplyMarketing Manager - Cross Business Engagement
Randallstown, MD jobs
External Description:
This newly created role is pivotal in driving substantial growth for Global Distribution through deeper integration of our Individual Investor (II) and Retirement Plan Services (RPS) experiences and channels. Your role will be instrumental in developing participant sub-segmentation strategies, creating compelling offers, and building low-friction experiences to create significant value for our clients (Retail Investors, participants, Sponsors and Advisors) and our firm.
You will have the opportunity to learn and grow by working closely with the II and RPS leadership teams. The role offers a platform to develop skills in market segmentation, offer development, and channel integration strategies. Successful candidates will demonstrate strategic thinking and the ability to translate business goals into actionable marketing plans. A data-driven mindset, excellent communication skills, and the ability to influence across organizational boundaries are essential.
This is an exciting opportunity for individuals who are passionate about strategic marketing, data-driven decision-making, and cross-functional collaboration.
Role Summary
This role drives growth by deepening integration between Individual Investor (II) and Retirement Plan Services (RPS) experiences and channels. You will bridge strategy and execution to accelerate cross business engagement, improve client experiences, and position TRP as a holistic partner for retirement.
Responsibilities
Program Alignment with RPS Stakeholders:
Align cross-functional teams on partnership scope, prioritized deliverables, and resource allocation
Identify and partner with cross-functional teams to resolve integration barriers between channels
Articulate value propositions for deeper II-RPS integration and package data to demonstrate results
Ensure regulatory compliance across all initiatives
Develop win-win strategies that balance client needs, TRP business objectives, and Plan Sponsor/Advisor priorities
RPS Participant Sub-Segmentation Strategy:
Develop targeted segmentation strategies that serve both II and RPS business objectives
Identify high-value participant populations across key demographics and plan types
Define and activate marketable audiences to drive cross-channel engagement
Establish data access protocols between II and RPS platforms
Offer Development and Execution:
Evolve and expand consultation offers to broader RPS participant segments
Create compelling offers tailored to identified participant sub-segment needs
Integrate marketing initiatives within existing RPS channels
Maintains records of key performance indicators/measurements that measure offer effectiveness and analyzes the data
Low Friction Account Opening Process:
Partner with CX peers to evaluate and develop streamlined account opening journeys for cross-over clients from RPS to II
Enhance rollover and cross-over digital experiences that create seamless transitions between participant and retail investor journey
Re-onboard cross-over clients to strengthen positioning of firm as a trusted partner across both retirement planning and broader investment needs
Qualifications
Required:
Bachelor's degree in marketing, Business or related field or the equivalent combination of education and relevant experience AND
5+ years of total relevant work experience
Proven experience in financial services marketing, preferably with knowledge of both retirement plans and retail investment services
Strong strategic thinking with the ability to translate business goals into actionable marketing plans
Experience developing cross-channel acquisition strategies and customer journey mapping
Data-driven approach with ability to leverage analytics to inform targeting and measure effectiveness
Excellent communication skills and ability to influence across organizational boundaries
Experience with financial wellness and education marketing in a retirement context
Preferred:
Experience working on new capabilities in a medium to large sized corporate setting
MBA
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to one day per week from home.
City:
State:
Community / Marketing Title: Marketing Manager - Cross Business Engagement
Company Profile:
Location_formattedLocationLong: Maryland, US
CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.