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Delivery Associate jobs at J.P. Morgan

- 11 jobs
  • Electronic Delivery Specialist

    Eagle Bancorp, Inc. 4.8company rating

    Silver Spring, MD jobs

    We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $24.18 to $35.52. We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Silver Spring, MD office four days per week. Responsibilities The Digital Banking Specialist is responsible for completing various activities such as setups, troubleshooting, research and day-to-day support of all Digital Channel products including, but not limited to, online banking, mobile banking, mobile deposit, remote deposit, ACH and ATM/Debit cards. The specialist is responsible for providing second level support to our customers using our digital banking services. The specialist assesses digital banking needs to deliver a seamless service experience which strengthens customer relationships. Qualifications Requirements: * H.S. Diploma or General Education Degree (GED) or equivalent * 2 years of experience in banking to include troubleshooting of digital banking products * 3 years of customer service experience * General knowledge of banking products including digital banking * General knowledge of MS Office; proficient in Word and Excel * Working knowledge of computers, smart phones, tablets, operating systems, software and other technologies and ability to troubleshoot related issues * Ability to enter information quickly and accurately while juggling other tasks * Proficient oral and written communication skills when interacting with internal and external clients Skills to include the ability to listen intently, speak clearly, and explain issues simply and concisely Preferences: * Experience with a core banking system, FIS products * Call center experience Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.
    $24.2-35.5 hourly 60d+ ago
  • Shuttle Driver / Shop Utility Person

    Stearns Companies 4.4company rating

    Findlay, OH jobs

    Job Description We are looking for a reliable individual to fill a part time driver / utility role working an early morning shift Familiarity with and adherence to all traffic laws and safety regulations Attention to detail essential Flexibility with schedule based on business needs Mechanical aptitude to perform basic maintenance Ability to estimate driving time and fuel efficiency Customer service skills Comfort with reading schedules and following routes Clean driving record and ability to be covered by commercial insurance (minimum age requirement 21) Inspect vehicle on a daily basis ensuring any mechanical issues are addressed promptly Accurate record-keeping skills to track mileage, fuel and other details Adaptability and decision making skills May transport passengers, part and paperwork between locations Weekdays - great position for a person wanting to work 3 - 5 hours a day Retirees encouraged to apply Experience & Skills required: High School Diploma or equivalent preferred Must be a self starter and task oriented Must have a clean driving record and be insurable by commercial insurance
    $26k-34k yearly est. 17d ago
  • Program Delivery Associate II

    Jpmorgan Chase 4.8company rating

    Columbus, OH jobs

    Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase's commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do. As a Program Delivery Associate II within Performance Consulting, you will be instrumental in driving operational excellence and delivering client solutions that optimize efficiency and enhance service delivery. You will leverage your expertise in process improvement, change management, and project management to support organizational transformation. Your role may involve delivering training, managing projects, and engaging stakeholders to align goals with organizational needs. Your innovative thinking will enable you to challenge the status quo and foster a culture of continuous improvement across diverse teams. **Job Responsibilities:** + Support Operational Excellence initiatives through client engagements and certification. + Manage projects to ensure they meet timelines, budgets, and quality expectations, incorporating AI-driven tools, models and training materials to enhance efficiency and drive improvements. + Implement change management strategies to facilitate organizational transformation and ensure smooth transitions. + Prepare and maintain documentation to support internal audit readiness and compliance with control standards. + Communicate with stakeholders to align project goals and deliverables with organizational needs. + Monitor performance metrics to evaluate the effectiveness of training, change management, and project management outcomes, and make adjustments as needed. + Develop and apply AI-driven process models and training materials to support operational improvements. **Required Qualifications, Capabilities, and Skills:** + Undergraduate degree in a related field such as Business, Engineering, or Data Science + 3+ years of experience in program/project management, process improvement, and/or organizational change management, including understanding of relevant tools, processes, and best practices. + Proficiency in developing and applying AI-driven process models, creating training materials, and/or managing projects to enhance operational efficiency and drive improvements. + Proven ability to support fast-paced, complex, cross-functional programs or projects with significant business impact. + Effective communication skills for engaging stakeholders and aligning project deliverables with organizational needs. **Preferred Qualifications, Capabilities, and Skills:** + Advanced degree in a related field such as Business, Engineering, or Data Science + Certification in Project Management Professional (PMP), Lean Six Sigma, and / or Change Management. + Proficiency in delivering training and utilizing digital tools to enhance operational efficiency and audit readiness. + Familiarity with AI technologies and digital process tools to drive innovation and efficiency. + Experience with data analytics and visualization tools such as Tableau or Power BI to support decision-making and performance evaluation. + Strong interpersonal skills to foster collaboration and build relationships across diverse teams. + Ability to adapt to changing environments and lead initiatives that drive continuous improvement. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
    $37k-52k yearly est. 60d+ ago
  • Commercial Banking Delivery Specialist

    Huntington 4.4company rating

    Chicago, IL jobs

    Provide a welcoming and inclusive team environment, while supporting Management and team members with critical day-to-day tasks and business segment operations. Duties & Responsibilities: Handles confidential and sensitive information with strict confidentiality Builds a warm and effective rapport with colleagues, Huntington's internal partners and clients. Provides administrative support by: Maintaining daily calendar for President of group and maintaining up-to-date contact cards in Outlook Planning, coordinating, and booking travel for President and Managing Director of Business Development, conference and event registrations Expense management for President and Managing Director of Business Development Scheduling internal and external customer / prospect meetings and conference calls Gathering data, creating and distributing reports, including: HBC monthly management deck HBC All-Team Monthly Call Portfolio Reviews Onsite building, technology, and office management as needed, including: Setup offices and workstations with equipment Enter building maintenance requests and ServiceNow tickets Manage and distribute incoming and outgoing mail and packages Meet and greet visitors, guests, and vendors, ensuring proper check-in process is followed Maintain copiers/scanners/printers Manages supply orders, customer / colleague life event orders, and sponsorship invoice management Maintain organizational chart and phone/email directory Point person on special projects as assigned Manage internal corporate events and LOB ticket management for client/prospect entertainment Maintain Bi-weekly Portfolio and Underwriting meeting series and bi-annual Portfolio Reviews Facilitate interviews and coordinate travel arrangements for candidates as needed Perform other duties as assigned. Basic Qualifications: High School Diploma 1+ years of experience in administrative support role Preferred Qualifications: 3 - 5 Years of experience in Commercial Banking Familiarity with Salesforce and related CRM systems Strong organizational skills with attention to detail, planning and follow-up Demonstrated effectiveness in a fast-paced environment and ability to quickly prioritize multiple assignments & duties to meet tight deadlines, strong time management skills Excellent written and verbal communication skills, including professional grammar and demeanor Ability to effectively communicate with all levels of management Proficiency in Microsoft Office Suite (Word, Access, Excel, Outlook and PowerPoint) #LI-Hybrid #LI-DK1 #CML Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: $25.00 - $48.56 Hourly The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
    $25-48.6 hourly Auto-Apply 8d ago
  • Client Delivery Specialist - Associate

    Icapital Network 3.8company rating

    Stamford, CT jobs

    About the Role iCapital is looking for a Client Delivery Specialist Associate to join the Data Solutions team. This role will set up and maintain the financial software applications we utilize, assist clients with issues, work on special projects, and help with ad-hoc tasks associated with building an innovative company. This role is a mix of finance and technology. Responsibilities Financial reporting and data aggregation tools: Analyze and explain portfolio performance results. Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects. Perform analysis of private equity and hedge fund statements for input into the system Work with clients and partners to resolve data issues. Develop and strengthen client relationships: Help manage client onboarding, client account setup and training and day-to-day support and issue management. Software maintenance and setup: Perform system setup and configuration, new client setup, new financial account and asset set-up and classification. Assist in data feed management. Create custom reports based on client-specific needs. Liaise with the vendor partners for enhancements, and system and data issues. Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications. Establish operational effectiveness through the development and adoption of policies, procedures, and controls. Assess and act upon client and company needs proactively. Qualifications 3-5 years of experience in a related field Bachelor's degree from an undergraduate program Excellent customer service skills and the ability to foster and maintain effective relationships Strong understanding of financial instruments Experience with RIA/Wealth management policies, procedures, and client service Experience working with wirehouses or custodians Organized and self-motivated with the ability to prioritize tasks and meet deadlines Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities Comfortable with technology, software tools, and applications: Able to learn new software quickly Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platforms Experience with planning tools such as eMoney, MoneyGuidePro, or similar software Strong MS Excel and PowerPoint skills Basic knowledge of database concepts, and any type of programming Working knowledge of Photoshop, HTML design, and/or similar tools Knowledge of various financial products and indices, particularly: Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA Alternative investments Performance reporting calculations and methodologies Portfolio management and rebalancing How Family Offices, RIAs, and investment advisors work Critical thinker, that possesses strong problem-solving skills and can summarize information clearly and concisely, both written and verbal Collaborative and able to thrive in a team environment while working independently Able to learn quickly and adapt to an expanding environment Benefits The base salary range for this role is $75,000 to $85,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit **************************************** Twitter: @icapitalnetwork | LinkedIn: ***************************************************** | Awards Disclaimer: ****************************************/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $75k-85k yearly Auto-Apply 2d ago
  • Delivery Driver

    Northgate 4.1company rating

    Cincinnati, OH jobs

    The Delivery Driver checks all products for accuracy against quality standards and delivers products to customers in a safe, courteous, and timely manner while working as part of a team. Comply with Papa John's uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy, Team Member Handbook, and with federal, state, and local laws and ordinances. Responsibilities Perform duties including pre-delivery vehicle preparation, learning the delivery area, checking orders for quality and accuracy, following proper delivery procedures; providing quality customer service through positive and professional interaction with customers in person or by phone, and acting with a sense of urgency in everything they do. Perform other assigned workstation duties including making quality products, preparing ingredients and taking orders. Comply with safety and security standards at all times. Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Enhance the company's image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun. Must be 18+ and have a driver's license valid under the laws of the state(s) where the team member works, proof of insurance, reliable vehicle and the ability to drive Key Ingredients Earn cash daily : Tips plus .56 per mile Weekly pay via direct deposit Flexible schedules to meet your needs
    $35k-58k yearly est. 60d+ ago
  • Sr Product Delivery Associate

    Jpmorgan Chase 4.8company rating

    Columbus, OH jobs

    Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Employee Platforms, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will play a key role in managing the end-to-end delivery of mobile solutions to be used by our employees. **Job responsibilities** + Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery + Considers and plans for upstream and downstream implications of new product features on the overall product experience + Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers + Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle + Writes the requirements, epics, and user stories to support product development + Lead quarterly planning sessions to ensure alignment of product delivery milestones. + Manage the book of work in Jira and resource capacity tools for effective resource allocation and prioritization. **Required qualifications, capabilities, and skills** + 3+ years of experience or equivalent expertise in product management or a relevant domain area + Proficient knowledge of the product development life cycle + Experience in product life cycle activities including discovery and requirements definition + Developing knowledge of data analytics and data literacy + Strong understanding of mobile devices, mobile device management (MDM), and mobile application development + Proven ability to support product delivery in a technology-focused setting. **Preferred qualifications, capabilities, and skills** + Developed knowledge of the product development life cycle + Experience with app testing, bug tracking, and user acceptance testing JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
    $37k-52k yearly est. 21d ago
  • Electronic Delivery Specialist

    Eaglebank 4.8company rating

    Silver Spring, MD jobs

    We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers. EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $24.18 to $35.52. We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Silver Spring, MD office four days per week. Responsibilities The Digital Banking Specialist is responsible for completing various activities such as setups, troubleshooting, research and day-to-day support of all Digital Channel products including, but not limited to, online banking, mobile banking, mobile deposit, remote deposit, ACH and ATM/Debit cards. The specialist is responsible for providing second level support to our customers using our digital banking services. The specialist assesses digital banking needs to deliver a seamless service experience which strengthens customer relationships. Qualifications Requirements: H.S. Diploma or General Education Degree (GED) or equivalent 2 years of experience in banking to include troubleshooting of digital banking products 3 years of customer service experience General knowledge of banking products including digital banking General knowledge of MS Office; proficient in Word and Excel Working knowledge of computers, smart phones, tablets, operating systems, software and other technologies and ability to troubleshoot related issues Ability to enter information quickly and accurately while juggling other tasks Proficient oral and written communication skills when interacting with internal and external clients Skills to include the ability to listen intently, speak clearly, and explain issues simply and concisely Preferences: Experience with a core banking system, FIS products Call center experience Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.
    $24.2-35.5 hourly Auto-Apply 10d ago
  • Sr Product Delivery Associate

    Jpmorganchase 4.8company rating

    Columbus, OH jobs

    Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Employee Platforms, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will play a key role in managing the end-to-end delivery of mobile solutions to be used by our employees. Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development Lead quarterly planning sessions to ensure alignment of product delivery milestones. Manage the book of work in Jira and resource capacity tools for effective resource allocation and prioritization. Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Developing knowledge of data analytics and data literacy Strong understanding of mobile devices, mobile device management (MDM), and mobile application development Proven ability to support product delivery in a technology-focused setting. Preferred qualifications, capabilities, and skills Developed knowledge of the product development life cycle Experience with app testing, bug tracking, and user acceptance testing
    $37k-52k yearly est. Auto-Apply 23d ago
  • Program Delivery Associate II

    Jpmorganchase 4.8company rating

    Columbus, OH jobs

    Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase's commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do. As a Program Delivery Associate II within Performance Consulting, you will be instrumental in driving operational excellence and delivering client solutions that optimize efficiency and enhance service delivery. You will leverage your expertise in process improvement, change management, and project management to support organizational transformation. Your role may involve delivering training, managing projects, and engaging stakeholders to align goals with organizational needs. Your innovative thinking will enable you to challenge the status quo and foster a culture of continuous improvement across diverse teams. Job Responsibilities: Support Operational Excellence initiatives through client engagements and certification. Manage projects to ensure they meet timelines, budgets, and quality expectations, incorporating AI-driven tools, models and training materials to enhance efficiency and drive improvements. Implement change management strategies to facilitate organizational transformation and ensure smooth transitions. Prepare and maintain documentation to support internal audit readiness and compliance with control standards. Communicate with stakeholders to align project goals and deliverables with organizational needs. Monitor performance metrics to evaluate the effectiveness of training, change management, and project management outcomes, and make adjustments as needed. Develop and apply AI-driven process models and training materials to support operational improvements. Required Qualifications, Capabilities, and Skills: Undergraduate degree in a related field such as Business, Engineering, or Data Science 3+ years of experience in program/project management, process improvement, and/or organizational change management, including understanding of relevant tools, processes, and best practices. Proficiency in developing and applying AI-driven process models, creating training materials, and/or managing projects to enhance operational efficiency and drive improvements. Proven ability to support fast-paced, complex, cross-functional programs or projects with significant business impact. Effective communication skills for engaging stakeholders and aligning project deliverables with organizational needs. Preferred Qualifications, Capabilities, and Skills: Advanced degree in a related field such as Business, Engineering, or Data Science Certification in Project Management Professional (PMP), Lean Six Sigma, and / or Change Management. Proficiency in delivering training and utilizing digital tools to enhance operational efficiency and audit readiness. Familiarity with AI technologies and digital process tools to drive innovation and efficiency. Experience with data analytics and visualization tools such as Tableau or Power BI to support decision-making and performance evaluation. Strong interpersonal skills to foster collaboration and build relationships across diverse teams. Ability to adapt to changing environments and lead initiatives that drive continuous improvement.
    $37k-52k yearly est. Auto-Apply 60d+ ago
  • Program Delivery Associate II

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH jobs

    JobID: 210664539 JobSchedule: Full time JobShift: Day : Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase's commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do. As a Program Delivery Associate II within Performance Consulting, you will be instrumental in driving operational excellence and delivering client solutions that optimize efficiency and enhance service delivery. You will leverage your expertise in process improvement, change management, and project management to support organizational transformation. Your role may involve delivering training, managing projects, and engaging stakeholders to align goals with organizational needs. Your innovative thinking will enable you to challenge the status quo and foster a culture of continuous improvement across diverse teams. Job Responsibilities: * Support Operational Excellence initiatives through client engagements and certification. * Manage projects to ensure they meet timelines, budgets, and quality expectations, incorporating AI-driven tools, models and training materials to enhance efficiency and drive improvements. * Implement change management strategies to facilitate organizational transformation and ensure smooth transitions. * Prepare and maintain documentation to support internal audit readiness and compliance with control standards. * Communicate with stakeholders to align project goals and deliverables with organizational needs. * Monitor performance metrics to evaluate the effectiveness of training, change management, and project management outcomes, and make adjustments as needed. * Develop and apply AI-driven process models and training materials to support operational improvements. Required Qualifications, Capabilities, and Skills: * Undergraduate degree in a related field such as Business, Engineering, or Data Science * 3+ years of experience in program/project management, process improvement, and/or organizational change management, including understanding of relevant tools, processes, and best practices. * Proficiency in developing and applying AI-driven process models, creating training materials, and/or managing projects to enhance operational efficiency and drive improvements. * Proven ability to support fast-paced, complex, cross-functional programs or projects with significant business impact. * Effective communication skills for engaging stakeholders and aligning project deliverables with organizational needs. Preferred Qualifications, Capabilities, and Skills: * Advanced degree in a related field such as Business, Engineering, or Data Science * Certification in Project Management Professional (PMP), Lean Six Sigma, and / or Change Management. * Proficiency in delivering training and utilizing digital tools to enhance operational efficiency and audit readiness. * Familiarity with AI technologies and digital process tools to drive innovation and efficiency. * Experience with data analytics and visualization tools such as Tableau or Power BI to support decision-making and performance evaluation. * Strong interpersonal skills to foster collaboration and build relationships across diverse teams. * Ability to adapt to changing environments and lead initiatives that drive continuous improvement.
    $37k-52k yearly est. Auto-Apply 60d+ ago

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