Customer Service Representative jobs at Pak-A-Sak

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings. YOUR RESPONSIBILITIES Live Our Vision, Values and Beliefs every day Represent the RH brand through polished communication, personal appearance and professionalism Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships Qualify and educate potential design customers on services offered by RH Interior Design OUR REQUIREMENTS 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred Poise and confidence to interact with high-end customers while maintaining confidentiality People and relationship-driven Driven to deliver first-class service and exceed customer expectations Ability to recognize and respond to multiple priorities Exceptional analytical, problem-solving and decision-making skills Strategic, highly organized and results-oriented Excellent verbal and written communication skills Commitment to Quality with exceptional attention to detail Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications Willingness to work a flexible schedule, including evenings, weekends and holidays About Us RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Waterway is hiring Customer Service Associates at our Bainbridge, Pepper Pike, and Hudson locations! Join our Team - Every day is an opportunity to Shine! Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks! You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you! Compensation: Average is $19 per hour ($15.25 base pay + sales bonuses). Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability. Locations: Bainbridge - 7010 Aurora Rd, Aurora, OH 44202. Pepper Pike - 30299 Chagrin Blvd, Pepper Pike, OH 44124 Hudson - 5611 Darrow Rd, Hudson, OH 44236 Other locations across Cleveland available. What else you'll enjoy: People Focused Role - love helping people? Spend your time engaging with customers and great team-mates. Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers. Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement. Flexible Scheduling - variable schedules built around your availability. Perks and Discounts - free carwashes plus fuel and retail store discounts Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus. Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program. Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members! Qualifications: What you need: Be friendly and engaging! A positive attitude and a will to succeed! No experience required. Experience in customer service, retail, or sales preferred. Minimum Requirements: Current and valid drivers' license; Professional demeanor, behavior, and appearance in accordance with company policy; Ability to perform all essential functions safely without endangering oneself or others; Ability to comply with local/State health code requirements for soda fountain and food service/sales; and Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable). Ability to complete all required trainings/certifications required to perform any of the required functions. Responsibilities: What You'll Do - The Details: Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs. Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location. Car Washes - identify customer needs and present complimentary solutions. Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership. Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store. Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and, Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas. Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management. Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology. Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety. Other Functions Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers. Perform various transactional functions to meet customer demand and store staffing needs. Various other functions as identified and directed by management. Physical Requirements: Work Environment/Physical Demands Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances. Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment). Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes. Cognitive - perform arithmetic calculations and operate data entry devices. Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays. EEO Statement: If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (...@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us! That's Nice, But What's the Job? In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties. In long, some other responsibilities include: Responding to inquiries and complaints promptly through proactive follow up. Interacting with customers through multiple means of communication, including phones, text, and social media. Communicating with all lines of the business to properly research customer concerns. Attention to detail to ensure accurate representation of their cases. Problem solving with autonomy to offer assistance when appropriate. Effectively managing customer conflict while under pressure. Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations. Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements. Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process. So, What Kind of Folks Are We Looking for? Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude. Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking. Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them. Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation. Self-starter. You will be provided all the tools to succeed, but it's up to you to take advantage of them. The Specifics. High School Diploma or GED required. Bachelor's degree or equivalent experience preferred. Hybrid role with opportunity to work from home in an approved location once training is completed Must be comfortable working on site as needed and have availability weekdays from 7am-4pm. Spanish Speaking a Plus! So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

**What's Under the Hood** DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us! **That's Nice, But What's the Job?** In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties. In long, some other responsibilities include: + Responding to inquiries and complaints promptly through proactive follow up. + Interacting with customers through multiple means of communication, including phones, text, and social media. + Communicating with all lines of the business to properly research customer concerns. + Attention to detail to ensure accurate representation of their cases. + Problem solving with autonomy to offer assistance when appropriate. + Effectively managing customer conflict while under pressure. + Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations. + Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements. + Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process. **So, What Kind of Folks Are We Looking for?** + Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude. + Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking. + Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them. + Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation. + Self-starter. You will be provided all the tools to succeed, but it's up to you to take advantage of them. **The Specifics.** + High School Diploma or GED required. Bachelor's degree or equivalent experience preferred. + Hybrid role with opportunity to work from home in an approved location once training is completed + Must be comfortable working on site as needed and have availability weekdays from 7am-4pm. + Spanish Speaking a Plus! **So What About the Perks? Perks matter** + **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. + **But Wait, There's More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. + **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. + **Tuition Reimbursement.** We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. + **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! + **Gratitude is Green.** We offer competitive pay across the organization, because, well... money matters! + **Game Room.** Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. + **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! + **Enjoy Social Events?** Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! + **We Care and Value YOU!** Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! + **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! **Anything Else? Absolutely.** DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner. Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources. Responsibilities Job Duties: Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members. Understand, master and gain efficiency in systems leveraged by the Help Desk. Provide Help Desk resolution of customer service issues to insure complete client satisfaction. Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction. Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions. Assist with on-site client orientation, health fairs and business conferences as needed. Assist with on-site resolution of customer service issues to clients as needed. Performs office duties as needed (includes copying, collating, mailings, filing, credit cards) Responsible for completing all mandatory and regulatory training programs Perform other duties as assigned Qualifications Attendance Requirements: Must be available, and on time for scheduled work shifts. Educational Requirements: Preferred: High School Diploma or GED, or equivalent experience Experience: Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service. Special Conditions of Employment: Drug test Initial and continuous exclusion and sanction/disciplinary monitoring Any and all additional eligibility requirements based on the specific positio Required Training: HIPAA Privacy Course HIPAA Security Course Job Skill Requirements: Exceptional phone and listening skills. Exceptional written and verbal communication skills Preferred PC skills including Microsoft Office Compensation $16.00 per hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements. Not ready to apply? Connect with us for general consideration.

About Your Future with Distribution International Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description Your Responsibilities In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. Ability to maintain a positive rapport with customers, providing world class service. Exemplary customer service skills, analytics and problem- solving skills. Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. Any other duty, task, or responsibilities as assigned. Your Qualifications Minimum of 18 years of age. If operating a Company Vehicle, a valid driver's license will be required. 1- 2 years of experience in a customer service role. Ability to perform basic math calculations. Personable, enthusiastic and engaging personality. Excellent communication skills, both verbal and written. Travel Requirements Type of Travel Required: Local Amount of Travel Required: Physical Requirements Able to lift 50 lbs. unassisted to load and unload various products. Climb, stoop, kneel, crawl, and stand to perform daily work and ladder climbing, as needed. Your Benefits We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits: Competitive Compensation Medical, Dental and Vision Strive Wellness Program 401(k) Matching Paid Holiday and Paid Time Off (PTO) for all positions AssuredExcellence : minimal to no cost medical care and prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health Spending Account (HSA): with employer contribution Life & Disability Insurance Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc. Employee Referral Bonus Paid Military Leave Tuition Reimbursement Length of Service Award Compensation Range $20.00 - $40.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you! TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the corner stone of our business - we invite you to grow your career with us. The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary. Roles and Responsibilities: Provide first-level assessment, support, and resolution of issues. Answer inbound calls regarding product orders, E-comm orders, parts orders, and repair requests in a fast-paced environment. Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Handle dispute escalation in accordance with existing policies and procedures Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken. Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes. Requirements: Experience in a remote and fast-paced environment Minimum of 3 years of service-related experience in a call center environment Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote Must be able to work mandatory OT during peak seasons or as required SAP experience is a plus Automatic Call Distributor (ACD) system experience is a plus Bilingual is a plus (Spanish) The hourly rate for this position is $18.50. As a benefit eligible position, this role enjoys access to our medical plans, dental plans, vision plan, Life Insurance, Accidental Dismemberment & Death Insurance, Tuition Reimbursement program, 401(k), Short-Term Disability, Long-Term Disability, Parental Leave, Legal Plan, Employee Assistance Program, Pet Insurance, Flexible Spending Account, Critical Illness Insurance, Watch Accommodations/Discounts, Paid Time Off and Company Paid Holidays. DIRECT APPLICANTS ONLY - NO AGENCIES Movado Group, Inc. designs, sources, and distributes MOVADO , MVMT , OLIVIA BURTON , EBEL , CONCORD , COACH , TOMMY HILFIGER , HUGO BOSS , LACOSTE , and CALVIN KLEIN watches worldwide, and operates Movado company stores in the United States. Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws. #ZR #LI-MP1 Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we're on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! How you will make an impact: * Respond to inbound calls from existing customers * Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. * Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy * Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you! Who you are: * You can multitask and manage multiple competing priorities * You are passionate about helping others * Has 2+ years of experience working in a call center environment Compensation and perks: * Hourly wage: $19.00 - 21.00 * We will pay for your P&C license (expected within 60 days after starting) * Medical, dental, vision insurance, 401K match * Ability to work remotely (we provide work equipment) * Ongoing training and mentorship from our leadership team * An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them Schedule: * Monday, Thursday, Friday: 6am - 4:30pm ET * Saturday: 11:30am - 10pm ET While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at ******************* The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers - and we're just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.

We are seeking enthusiastic and customer-oriented Inbound Call Center Representatives to join our dynamic team. In this role, you will be responsible for handling incoming calls, providing exceptional service, and assisting customers with their inquiries. You will play a vital role in creating positive customer experiences and promoting our products and services. Key Responsibilities: Answer inbound customer calls in a professional and friendly manner. Identify customer needs and provide appropriate solutions, information, and assistance. Maintain accurate records of customer interactions, inquiries, and transactions using our CRM system. Process orders, updates, and account information efficiently while ensuring customer satisfaction. Troubleshoot product or service issues and escalate complex matters when necessary. Educate customers about our products, services, and promotions to enhance their experience. Collaborate with team members and other departments to resolve customer inquiries effectively. Meet performance metrics and targets while adhering to company policies and procedures. Qualifications: Proven experience in a call center or customer service role is highly desirable. Excellent verbal communication skills and a friendly, engaging demeanour. Strong problem-solving abilities and the ability to think on your feet. Proficient in using computers and familiarity with call center technology and CRM systems. Ability to handle high call volumes while maintaining professionalism and composure.

Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us! Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below! Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program. Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work! Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs! Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds! WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe. POSITION SUMMARY Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build. QUALIFICATIONS Education: High school diploma or an equivalent combination of education and experience. Must have or have the ability to acquire automotive knowledge in all supported vehicles. Excellent sales ability and some product knowledge or ability to learn. Ability to maintain attendance as defined by company policy. Ability to maintain professionalism and use tact when dealing with difficult customers. Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel) Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended. Excellent organizational skills with the ability to handle multiple tasks simultaneously. Oral and written communication, interpersonal skills. Ability to prioritize workload and meet deadlines. Upon hire, successful completion of the Turn5 sales new hire training program. Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT Bi-lingual a plus PERKS & BENEFITS Health Insurance: Medical, dental, and vision coverage Financial: 401(k)/Roth plans with generous company match! Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements Automotive Enthusiast Program: Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles. Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees. Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance ESSENTIAL DUTIES AND RESPONSIBILITIES Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. Uses excitement and product knowledge to sell automotive accessories. Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. Builds rapport with customers to foster repeat business up to and including service-related issues. Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.). Answers questions/educates customers, providing purchasing suggestions as necessary. Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc. Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. Notifies Sales leadership team of trends or problems encountered. Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. Participates in special projects and performs other duties as assigned by management. ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation) Visual and hearing capability. Ability to sit for long periods of time. Ability to maintain attendance as defined by company policy. Ability to work under pressure to meet strict deadlines. Ability to operate general office equipment i.e., fax machine, photocopier, computer printer. Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others. Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances. #Sales25

Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us! Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below! Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program. Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work! Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs! Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds! WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe. POSITION SUMMARY Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build. QUALIFICATIONS Education: High school diploma or an equivalent combination of education and experience. Must have or have the ability to acquire automotive knowledge in all supported vehicles. Excellent sales ability and some product knowledge or ability to learn. Ability to maintain attendance as defined by company policy. Ability to maintain professionalism and use tact when dealing with difficult customers. Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel) Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended. Excellent organizational skills with the ability to handle multiple tasks simultaneously. Oral and written communication, interpersonal skills. Ability to prioritize workload and meet deadlines. Upon hire, successful completion of the Turn5 sales new hire training program. Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT Bi-lingual a plus PERKS & BENEFITS Health Insurance: Medical, dental, and vision coverage Financial: 401(k)/Roth plans with generous company match! Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements Automotive Enthusiast Program: Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles. Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees. Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance ESSENTIAL DUTIES AND RESPONSIBILITIES Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. Uses excitement and product knowledge to sell automotive accessories. Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. Builds rapport with customers to foster repeat business up to and including service-related issues. Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.). Answers questions/educates customers, providing purchasing suggestions as necessary. Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc. Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. Notifies Sales leadership team of trends or problems encountered. Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. Participates in special projects and performs other duties as assigned by management. ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation) Visual and hearing capability. Ability to sit for long periods of time. Ability to maintain attendance as defined by company policy. Ability to work under pressure to meet strict deadlines. Ability to operate general office equipment i.e., fax machine, photocopier, computer printer. Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others. Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances. #Sales25

Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us! Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below! Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program. Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work! Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs! Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds! WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe. POSITION SUMMARY Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build. QUALIFICATIONS Education: High school diploma or an equivalent combination of education and experience. Must have or have the ability to acquire automotive knowledge in all supported vehicles. Excellent sales ability and some product knowledge or ability to learn. Ability to maintain attendance as defined by company policy. Ability to maintain professionalism and use tact when dealing with difficult customers. Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel) Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended. Excellent organizational skills with the ability to handle multiple tasks simultaneously. Oral and written communication, interpersonal skills. Ability to prioritize workload and meet deadlines. Upon hire, successful completion of the Turn5 sales new hire training program. Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT Bi-lingual a plus PERKS & BENEFITS Health Insurance: Medical, dental, and vision coverage Financial: 401(k)/Roth plans with generous company match! Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements Automotive Enthusiast Program: Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles. Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees. Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance ESSENTIAL DUTIES AND RESPONSIBILITIES Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. Uses excitement and product knowledge to sell automotive accessories. Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. Builds rapport with customers to foster repeat business up to and including service-related issues. Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.). Answers questions/educates customers, providing purchasing suggestions as necessary. Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc. Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. Notifies Sales leadership team of trends or problems encountered. Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. Participates in special projects and performs other duties as assigned by management. ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation) Visual and hearing capability. Ability to sit for long periods of time. Ability to maintain attendance as defined by company policy. Ability to work under pressure to meet strict deadlines. Ability to operate general office equipment i.e., fax machine, photocopier, computer printer. Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others. Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances. #Sales25

Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us! Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below! Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program. Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work! Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs! Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds! WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe. POSITION SUMMARY Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build. QUALIFICATIONS Education: High school diploma or an equivalent combination of education and experience. Must have or have the ability to acquire automotive knowledge in all supported vehicles. Excellent sales ability and some product knowledge or ability to learn. Ability to maintain attendance as defined by company policy. Ability to maintain professionalism and use tact when dealing with difficult customers. Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel) Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended. Excellent organizational skills with the ability to handle multiple tasks simultaneously. Oral and written communication, interpersonal skills. Ability to prioritize workload and meet deadlines. Upon hire, successful completion of the Turn5 sales new hire training program. Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT Bi-lingual a plus PERKS & BENEFITS Health Insurance: Medical, dental, and vision coverage Financial: 401(k)/Roth plans with generous company match! Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements Automotive Enthusiast Program: Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles. Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees. Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance ESSENTIAL DUTIES AND RESPONSIBILITIES Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. Uses excitement and product knowledge to sell automotive accessories. Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. Builds rapport with customers to foster repeat business up to and including service-related issues. Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.). Answers questions/educates customers, providing purchasing suggestions as necessary. Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc. Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. Notifies Sales leadership team of trends or problems encountered. Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. Participates in special projects and performs other duties as assigned by management. ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation) Visual and hearing capability. Ability to sit for long periods of time. Ability to maintain attendance as defined by company policy. Ability to work under pressure to meet strict deadlines. Ability to operate general office equipment i.e., fax machine, photocopier, computer printer. Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others. Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances. #Sales25

Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us! Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below! Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program. Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work! Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs! Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds! WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe. POSITION SUMMARY Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build. QUALIFICATIONS Education: High school diploma or an equivalent combination of education and experience. Must have or have the ability to acquire automotive knowledge in all supported vehicles. Excellent sales ability and some product knowledge or ability to learn. Ability to maintain attendance as defined by company policy. Ability to maintain professionalism and use tact when dealing with difficult customers. Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel) Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended. Excellent organizational skills with the ability to handle multiple tasks simultaneously. Oral and written communication, interpersonal skills. Ability to prioritize workload and meet deadlines. Upon hire, successful completion of the Turn5 sales new hire training program. Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT Bi-lingual a plus PERKS & BENEFITS Health Insurance: Medical, dental, and vision coverage Financial: 401(k)/Roth plans with generous company match! Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements Automotive Enthusiast Program: Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles. Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees. Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance ESSENTIAL DUTIES AND RESPONSIBILITIES Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. Uses excitement and product knowledge to sell automotive accessories. Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. Builds rapport with customers to foster repeat business up to and including service-related issues. Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.). Answers questions/educates customers, providing purchasing suggestions as necessary. Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc. Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. Notifies Sales leadership team of trends or problems encountered. Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. Participates in special projects and performs other duties as assigned by management. ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation) Visual and hearing capability. Ability to sit for long periods of time. Ability to maintain attendance as defined by company policy. Ability to work under pressure to meet strict deadlines. Ability to operate general office equipment i.e., fax machine, photocopier, computer printer. Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others. Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances. #Sales25

Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us! Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below! * Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program. * Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work! * Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs! * Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds! WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe. POSITION SUMMARY Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build. QUALIFICATIONS * Education: High school diploma or an equivalent combination of education and experience. * Must have or have the ability to acquire automotive knowledge in all supported vehicles. * Excellent sales ability and some product knowledge or ability to learn. * Ability to maintain attendance as defined by company policy. * Ability to maintain professionalism and use tact when dealing with difficult customers. * Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel) * Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended. * Excellent organizational skills with the ability to handle multiple tasks simultaneously. * Oral and written communication, interpersonal skills. * Ability to prioritize workload and meet deadlines. * Upon hire, successful completion of the Turn5 sales new hire training program. * Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT * Bi-lingual a plus PERKS & BENEFITS * Health Insurance: Medical, dental, and vision coverage * Financial: 401(k)/Roth plans with generous company match! * Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements * Automotive Enthusiast Program: * Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. * Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles. * Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees. * Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance ESSENTIAL DUTIES AND RESPONSIBILITIES * Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. * Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. * Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. * Uses excitement and product knowledge to sell automotive accessories. * Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. * Builds rapport with customers to foster repeat business up to and including service-related issues. * Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. * Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.). * Answers questions/educates customers, providing purchasing suggestions as necessary. * Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc. * Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. * Notifies Sales leadership team of trends or problems encountered. * Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. * Participates in special projects and performs other duties as assigned by management. ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation) * Visual and hearing capability. * Ability to sit for long periods of time. * Ability to maintain attendance as defined by company policy. * Ability to work under pressure to meet strict deadlines. * Ability to operate general office equipment i.e., fax machine, photocopier, computer printer. * Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others. * Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances. #Sales25

(Internal Candidates Only - Job Description not to be shared externally) Who is Blueprint? Why Blueprint? We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k. What will I be doing? Blueprint is looking a Senior Escalated Fraud Customer Support Agent to be part of the team. The Senior Escalated Fraud Customer Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. In addition to Fraud agent responsibilities, the Senior Escalated Fraud Customer Support Agent will play a critical role in training Fraud agents and provide ongoing coaching on Fraud reports and tickets. The Senior Escalated Fraud Customer Support Agent will also be in direct contact with our client to facilitate communications regarding trending issues and process changes. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to Fraud tickets within the established SLA and performance guidelines Respond to Fraud tickets with relevant information and directions in an organized and concise manner Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues Communicate and explain information to the customer in writing with a focus on first-time resolution Assist customers with purchase and refund issues, subscriptions, payment processing issues, licensing, fraud, chargebacks Investigate and lock accounts for fraud Identify trends and inaccuracies within the Steam store and forward to the client Multitask between multiple tools and systems and apply information and knowledge to customer situations Assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Effectively collaborates with the client to work through the troubleshooting process, ensuring customer problem resolution Monitor client facing tools (Matter Most) and keep up with client updates and directives Consistently meet and exceed customer satisfaction and productivity metrics Provide exceptional customer support and consistently meet and exceed performance SLA's within a fast-paced, structured, dynamic and high- transaction environment. Coordinate internally with other teams as needed to provide feedback and help resolve issues May be assigned to assist in other ticket queues as needed Be a champion of Blueprint's core values by amplifying those behaviors in the day to day Additional duties and special projects as assigned. Qualifications: A minimum of 1 year of customer service experience 1+ years in customer support and/or technical troubleshooting 1+ years of experience within the Fraud team, and fully trained on all Fraud reports is required 6+ months of experience in the Billing queue and exhibit a thorough understanding of the Billing queue through ticket work Written and verbal fluency in English language required Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues Must be meeting performance expectations of the current role Proficient with Microsoft Office Suite or related software Skills/Abilities: Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools Ability to function well in a high-paced, metric driven and at times stressful environment Have a customer focus mindset - career orientation towards customer service Excellent time management skills with a proven ability to meet deadlines Ability and interest in conducting research on unlawful activity and utilizing resources to resolve customer inquiries Ability to shift approach between very different ticket styles. Use LOB expertise to pivot and align response based on the type of ticket (customer v/s fraud). Exercise judgment around very sensitive decisions that can set precedent and potentially face public scrutiny Expertly build narratives around fraud trends to help identify and protect client and customer assets Strong analytical skills, excellent pattern recognition, and comfort with large data sets Familiarity with online video game marketplaces and online gaming Understanding of gaming culture, especially games with economies (MMOs for example) and auxiliary websites (such as those created by gold farmers and other scams) Excellent interpersonal, organizational and relationship building skills Able to perform with little or ambiguous guidance Able to prioritize tasks and manage multiple priorities simultaneously Able to de-escalate customer complaints Must be able to work in a fluid, multi-cultural, close-working, diverse environment Proven track record of successful and professional communication to key business stakeholders Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail. Essential Functions: Availability: Must be willing to work the 4x10 hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy. Specific work shifts may be subject to change based on business needs. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: ($24.00 - $27.25). The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: ******************* Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)

* Take customer calls and provide accurate, satisfactory answers to their queries and concerns * Reserve appointments for the guest at their preferred location * Call clients and customers to inform them about the company's new products & services * Guide callers through troubleshooting, navigating the company site or using the products or services * Review customer or client accounts, providing updates and information * Collaborate with other call center professionals to improve customer service * Marketing job duties as required Requirements * Strong communication, both written and verbal * Great active listening skills * Exceptional interpersonal and rapport building skills * A patient and empathetic attitude * Strong time management and organizational skills * Adaptability and flexibility * Comfortable working in fast-paced environments * Troubleshooting skills, either basic or advanced, depending on the role and industry * Computer literacy * Phone skills, including familiarity with complex or multi-line phone systems * In-depth knowledge of a company's products and/or services * Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us! Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below! Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program. Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work! Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs! Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds! WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe. POSITION SUMMARY Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build. QUALIFICATIONS Education: High school diploma or an equivalent combination of education and experience. Must have or have the ability to acquire automotive knowledge in all supported vehicles. Excellent sales ability and some product knowledge or ability to learn. Ability to maintain attendance as defined by company policy. Ability to maintain professionalism and use tact when dealing with difficult customers. Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel) Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended. Excellent organizational skills with the ability to handle multiple tasks simultaneously. Oral and written communication, interpersonal skills. Ability to prioritize workload and meet deadlines. Upon hire, successful completion of the Turn5 sales new hire training program. Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT Bi-lingual a plus PERKS & BENEFITS Health Insurance: Medical, dental, and vision coverage Financial: 401(k)/Roth plans with generous company match! Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements Automotive Enthusiast Program: Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles. Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees. Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance ESSENTIAL DUTIES AND RESPONSIBILITIES Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. Uses excitement and product knowledge to sell automotive accessories. Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. Builds rapport with customers to foster repeat business up to and including service-related issues. Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.). Answers questions/educates customers, providing purchasing suggestions as necessary. Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc. Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. Notifies Sales leadership team of trends or problems encountered. Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. Participates in special projects and performs other duties as assigned by management. ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation) Visual and hearing capability. Ability to sit for long periods of time. Ability to maintain attendance as defined by company policy. Ability to work under pressure to meet strict deadlines. Ability to operate general office equipment i.e., fax machine, photocopier, computer printer. Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others. Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances. #Sales25

Levin Furniture & Mattress is hiring a Client Specialist (Sales-In-Training) at our Oakwood Village, OH Store Location! We re hiring enthusiastic, energetic people today! We re a family-owned company with a history of caring for our employees, customers and community! Levin Furniture & Mattress Compensation and Benefits Program: Increased Pay Rates - Earn more at Levin Paid Training - A Blended Training Approach Growth Opportunities Levin s loves to promote from within Great Benefits Medical, Dental, Vision, Life & Disability, 401k, and PTO Generous Employee Discount Friendly, Supportive Work Environment Beautiful Showroom with Top Brands & Trends Ready to launch your sales career? Join us as a Client Specialist and get hands-on experience while training for a Sales Associate role! In this fast-paced position, you ll: Deliver outstanding customer service and support the sales team Learn sales skills, product knowledge, and promotions Participate in sales meetings and vendor trainings Assist with store operations, social media, and customer calls Complete all core training for the Sales Associate role and demonstrate your new skills. Deliver outstanding support to customers and sales staff, ensuring every client has an exceptional experience. Assist with daily operations, promotions, pricing, and store presentation. Engage with customers in-store and over the phone, helping them find the perfect solutions. Work a flexible retail schedule including evenings, weekends, and holidays. Work at multiple Levin Mattress locations as needed What You Bring: Passion for customer service and sales. Excellent communication and listening skills Basic computer and numerical reasoning abilities Reliability and willingness to work at multiple locations Energy, independence, and a drive to succeed This is a six-month training role designed to prepare you for a promotion into a Sales Associate role. If you re energetic, eager to learn, and passionate about helping customers, apply now and start your journey in sales! Physical Demands: Ability to sit, stand, walk, stoop, and reach regularly. Ability to climb stairs occasionally, dependent upon location. Ability to communicate effectively with customers and co-workers. Ability to use vision to read documents and computer screen. Ability to use hands to type information into computer. Ability to lift/carry up to 60 lbs. Disclosures: EOE M/F/V/D Drug-Free Workplace #JLAS500