Service Advisor jobs at Fabick Cat - 611 jobs

Do you thrive in an environment where you can provide a personalized service experience, where growth and problem solving are rewarded? Are you driven by increasing sales while maximizing customer satisfaction with finding the right product? Come join the 4Front team and excel in product management, and customer engagement. What can you expect to do? Customer Sales Processing Enter and process orders with product, pricing, scheduling, shipping dates within ERP. Partner with manufacturing and shipping departments with any changes. Maintain all open and closed sales files. Distributor Sales Processing Review incoming orders and problem solve any issues with each order. Maintain entry and invoicing for all sales orders. Be the contact for distributor inquiries that correspond with order entries. Sales Support Assist managers and coordinating departments with customer facing issues. Work with Sales, Operations, Engineering about date management, special requests, freight, etc. Assist with continuous improvement projects including lean and kaizen events. What's needed for success? Education and Experience: Requires a high school diploma. General education or college courses equivalent to an Associate's degree in Business Administration is desirable. 2-4 years of experience in customer service working directly with customers, salespeople, or distributors. Experience using iPhone and iPad is a plus. Computer Skills: Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work. Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred. Experience using manufacturing ERP software, JD Edwards, preferred. Why 4Front? Generous PTO program 11 paid holidays: Good Friday, Memorial Day, Independence Day (2 days), Labor Day, Thanksgiving (2 days), Christmas (2 days), New Years (2 days) Company sponsored benefits include: Employer contribution to Health Savings Account, up to $1000 Life insurance STD/LTD/AD&D Reimbursement for PPE, including safety shoes and prescription safety glasses UHC Employee Assistance Program All coverage begins on Day 1 of employment!

What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. No matter your experience, our training program will prepare you to communicate successfully with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you become an expert on our products, services, and company knowledge. At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply. The perks and benefits we'll provide you*: Competitive weekly pay - $18.25 per hour Paid on-the-job training - No previous automotive experience is required Flexible work schedule: No late evenings or holidays Paid time off (PTO), and holiday pay Company provided uniforms and tools Tuition and certification assistance and access to a FREE online university Medical and prescription drug coverage - with Health Savings Account contributions Dental, vision, and 401(k) retirement savings plans - 100% match up to 5% We promote from within - a commitment we are passionate about Back-up Child and Elder Care 50% discount on Valvoline Instant Oil Change (VIOC) automotive services *Terms and conditions apply, and benefits may differ depending on location. What you'll need to succeed: Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations Effective interpersonal and oral communication skills Interacting with people face-to-face Eagerness to learn and grow Occasionally lift up to 50 pounds Willing to be top-side technician cross-trained Have full mobility and can work with your hands above your head Can stand for extended periods of time and climb stairs Comfortable working in a non-climate-controlled environment English fluency in reading, writing, and speaking How you'll advance in your career: At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and to hear from some of our ‘Vamily' members. With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone. *Terms and conditions apply, and benefits may differ depending on location Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ...@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

GRAFF, a division of Meridian International Group, is an Oak Creek, Wisconsin area-based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory products. We are currently seeking a talented Customer Service Representative to join our growing team and provide a high level of professional customer service. The successful candidate will have a minimum of 3 years of professional customer service experience in a manufacturing or distribution operation. This position entails order entry in our ERP system as well as answering incoming calls for customer inquiries, from order status, product information to order placement. The Customer Service Representative will be adept at multi-tasking in a fast-paced environment with exceptional communication skills. This is an on-site position. Key Duties and Job Responsibilities: Provide superior customer service to both internal and external customers via phone and email. Answer high phone call volume to respond to customer requests and provide resolution to customer concerns. Prepare, review, process and accurately enter a high volume of sales orders. Support field sales staff including Regional Managers and Manufacturer's Sales Reps. Administrative support activities, as needed, including issuing product returns and credits and special projects. Provide applicable basic technical support regarding product and application questions. Performs other related duties as assigned. Knowledge, Skills, and Abilities: A strong customer focus and approach with outstanding customer service skills. The ability to multi-task and time management skills in a fast-paced environment. Detail orientation and accuracy in the administration of customer accounts and data. Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook, and CRM or ERP software systems for order entry. Interpersonal skills to relate to customers and address their concerns diplomatically. Exceptional follow-up and organizational practices to best serve customers' needs. Education and Work Experienced Desired: Bachelor's degree or equivalent related combination of professional experience and education/training desired. Three years of professional customer service experience in a manufacturing or distribution setting is required GRAFF offers a comprehensive employee benefits package available including medical, dental, and vision insurance, both company paid and voluntary supplemental life insurance, short and long-term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match. If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume and starting salary requirements for immediate consideration for the Customer Service Representative role. Please visit our websites for additional information regarding our growing organization and team: ********************* and ********************

_Work Mode: Remote_ **$500 Sign On Bonus!** - Now Hiring for our March 2nd, 2026 Training Class! **Opportunity** As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be measured by customer feedback surveys and customer experience evaluations. **Specific Responsibilities** + Primary duty is to answer inbound customer inquiries via phone calls by performing diagnosis of products and taking the appropriate action. + Perform advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel. + Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products. + Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website. + Effectively use Customer Care Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain) and all other tools/resources available, including technical literature and price books. + Gain knowledge of all Kohler and Sterling products and the associated warranties associated. + Read and understand technical publications, diagrams, and specification documents. + Excellent interpersonal and communication skills. + Track orders, provide availability, and other shipping information. + Up sell Kohler and Sterling products and accessories as appropriate. + Assist with implementing procedures to maximize up-time and phone coverage. + Track trends in product variations and report to engineering and quality as appropriate. + Participate in department initiatives as needed. + Participates in various Customer Service Support functions as needed including order block reports, credit card reports and shipping resolution. + Meet or exceed balanced scorecard metrics & maintain acceptable attendance record. **Skills/Requirements** + High school diploma or GED required, 2-4-year degree preferred. + 1+ years of customer service experience desired. + Previous computer experience is necessary to be successful in this position. + Experience in a call center environment preferred. + Completion of internal Brand Ambassador Program required. **Work from home requirements:** Equipment provided! + The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet. + Have a separate confidential and distraction free workspace with no background noises. + Freedom from other responsibilities - you must be focused on delivering a world class service experience. + Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled. + Full-time hours are 34-36 hours/week after training, more will be required during peak season. \#LI-KS1 \#LI-Remote **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $20.00 - $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.

Marion Toyot Service Department Service Advisor (ASM). Express and Repair - Full Time: Monday - Friday (Flexible 8 Hour Shifts) Saturday rotations We are seeking a well-organized, detail-oriented professional who brings a positive, upbeat attitude to the team. This full-time role is ideal for someone who enjoys a fast-moving environment, values teamwork, and takes pride in delivering a great customer experience. While automotive industry experience is preferred, we welcome candidates with related professional backgrounds who are eager to learn and grow. Candidates new to the industry will begin with paid training of $44,000 annually, and have the opportunity to earn commission income of $70,000+ annually once fully trained. Performance based income (commissions) has no cap! Our Service Department is built around teamwork and smart processes. We average 50-60 appointments per day (with an monthly average of 1400+ Repair Orders including internal vehicles). From the Service Drive to Parts and the Service Shop, we use modern, intuitive technology to support efficiency and consistency. Service Advisors are supported by Porters and a dedicated BDC team that manages incoming service calls and appointment scheduling, allowing Advisors to stay focused on helping customers and building lasting relationships. (Training Base Plus Commission/Perks (No cap on commissions) Our Service Advisor role: Greets/Checks-in Customers. Reviews service express and/or repair concerns with the customer (including diagnostic fees when applicable). Compiles Repair Orders electronically for requested service specifics plus dispatches vehicle to Technician. Reviews all results of repair diagnose and/or inspection recommendations based on the Technicans diagnosis witht he customer. Prices out costs on service time or mileage and/or repair needs plusrequests parts from the Parts Department. Presents needs to customers for final approvals. Reviews all final work and total costs with customer upon completion. Provides final invoicing and secures payment - from customer or warranty company as appliable. Ensures the delivery of the vehicle back to the customer. Receives customer calls.(We have a Service BDC Team who backs up service calls and schedules appointments). Writes Internal Repair Orders for all in-coming used cars to make ready for sale on the Dealership lot. Requirements - Experience with technology, including software & website platforms. (Will train on Marion Toyota's specific platforms but must know how to navigate and access multiple platforms at one time in a timely manner). Must be able to handle multiple customers at a time and still be thorough with each customer. Very good phone skills and people skills. Ability to adapt to and follow all electronic processes and tools with an eye or detail. Good memory skills. Excellent communication ( knowing how to handle customer complaints, upsets, solutions plus present recomendations). Full mobility is needed in this position, including visual/audial/articulation. Must be good at math Valid Drivers License is required for this position, no exceptions. Proof of Right to Work in the USA (social security card/passport/work-visa) Benefits: Health/Dental/Vision Options/Paid Days Off: Vacation/Personal/Holiday/Bereavement/Jury Duty Continuous Training Employee Discounts 401K We are ready to hire - Submit your Resume for review.

Marion Toyot Service Department Service Advisor (ASM). Express and Repair - Full Time: Monday - Friday (Flexible 8 Hour Shifts) Saturday rotations We are seeking a well-organized, detail-oriented professional who brings a positive, upbeat attitude to the team. This full-time role is ideal for someone who enjoys a fast-moving environment, values teamwork, and takes pride in delivering a great customer experience. While automotive industry experience is preferred, we welcome candidates with related professional backgrounds who are eager to learn and grow. Candidates new to the industry will begin with paid training of $44,000 annually, and have the opportunity to earn commission income of $70,000+ annually once fully trained. Performance based income (commissions) has no cap! Our Service Department is built around teamwork and smart processes. We average 50-60 appointments per day (with an monthly average of 1400+ Repair Orders including internal vehicles). From the Service Drive to Parts and the Service Shop, we use modern, intuitive technology to support efficiency and consistency. Service Advisors are supported by Porters and a dedicated BDC team that manages incoming service calls and appointment scheduling, allowing Advisors to stay focused on helping customers and building lasting relationships. (Training Base Plus Commission/Perks (No cap on commissions) Our Service Advisor role: Greets/Checks-in Customers. Reviews service express and/or repair concerns with the customer (including diagnostic fees when applicable). Compiles Repair Orders electronically for requested service specifics plus dispatches vehicle to Technician. Reviews all results of repair diagnose and/or inspection recommendations based on the Technicans diagnosis witht he customer. Prices out costs on service time or mileage and/or repair needs plusrequests parts from the Parts Department. Presents needs to customers for final approvals. Reviews all final work and total costs with customer upon completion. Provides final invoicing and secures payment - from customer or warranty company as appliable. Ensures the delivery of the vehicle back to the customer. Receives customer calls. (We have a Service BDC Team who backs up service calls and schedules appointments). Writes Internal Repair Orders for all in-coming used cars to make ready for sale on the Dealership lot. Requirements - Experience with technology, including software & website platforms. (Will train on Marion Toyota's specific platforms but must know how to navigate and access multiple platforms at one time in a timely manner). Must be able to handle multiple customers at a time and still be thorough with each customer. Very good phone skills and people skills. Ability to adapt to and follow all electronic processes and tools with an eye or detail. Good memory skills. Excellent communication ( knowing how to handle customer complaints, upsets, solutions plus present recomendations). Full mobility is needed in this position, including visual/audial/articulation. Must be good at math Valid Drivers License is required for this position, no exceptions. Proof of Right to Work in the USA (social security card/passport/work-visa) Benefits: Health/Dental/Vision Options/Paid Days Off: Vacation/Personal/Holiday/Bereavement/Jury Duty Continuous Training Employee Discounts 401K We are ready to hire - Submit your Resume for review.

At River View Ford, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource, and we treat them like it -- leading to exceptionally low employee turnover. In fact, most of our employees have been with our organization well over 20 years, and many drive from Indiana to work with us! We pride ourselves in delivering a truly outstanding experience to our customers, earning us the highest online reputation score of all Ford dealerships across IL! If you have an interest in developing your automotive career at the best dealership around, apply today! Benefits Medical and Dental Insurance 401(k) Plan Competitive Pay Paid Vacation Paid Holidays Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Previous automobile experience preferred Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license Ability to pass a pre-employment drug screen We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionAt River View Ford, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource, and we treat them like it -- leading to exceptionally low employee turnover. In fact, most of our employees have been with our organization well over 20 years, and many drive from Indiana to work with us! We pride ourselves in delivering a truly outstanding experience to our customers, earning us the highest online reputation score of all Ford dealerships across IL! If you have an interest in developing your automotive career at the best dealership around, apply today! Benefits Medical and Dental Insurance 401(k) Plan Competitive Pay Paid Vacation Paid Holidays Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Previous automobile experience preferred Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license Ability to pass a pre-employment drug screen We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We are currently seeking to fill an immediate need for a Residential HVAC Technical Service Advisor. In this role, you will provide technical product support to our outside sales and field partners for Residential HVAC products. If you have prior technical experience with Residential HVAC Equipment, outstanding communication skills, and love helping others solve problems, this is an excellent opportunity to grow with an industry-leading organization. This role will support the state of Missouri. Our ideal candidate should be in the Saint Louis area. Responsibilities: Assist dealers in troubleshooting service and installation problems over the phone daily Maintain daily call log of customer interactions Provide outside field service customer support on job sites Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times Provide technical product knowledge and product training virtually and in-person to customers and internal associates Assist in developing training curriculum and materials as directed by the Training & Technical Support Manager Assist with filing warranty claims Attend trainings to become Rheem Mfg. Field Service Representative (FSR) Become a Mitsubishi Diamond Service Group member (DSG) Other duties as assigned by Manager Qualifications: 5 + years of Technical HVAC Experience. Either in Service, Install or Technical Support EPA Certification and other HVAC licenses strongly preferred Experience with Rheem MFG. and Mitsubishi residential HVAC products, strongly preferred Willing to answer technical support phone calls most days Provide Technical Training in-person and virtually Ability to quickly find product information to assist technicians on the phone or on the jobsite Be able to provide top notch customer service Strong proficiency with computer and software programs, including all Microsoft Applications Ability to communicate technical information to technical and non-technical customers and associates Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of the organization Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests Proven time management and organizational skills Detailed and able to maintain a high level of accuracy Self-starter, creative problem solver, and self-sufficient Ability to travel within New England to job sites, branches and corporate offices as required At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $6,733.34 - $10,775.00 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

At RTC, we believe in teamwork, excellence, and delivering with pride. One Team! One Mission! RTC Aerospace is a 60-year-old aerospace manufacturer of complex, high-tolerance, difficult-to-machine parts. We have 4 facilities across the nation bringing exceptional cellular manufacturing capabilities and unique engineered solutions to our clients' designed products. We are a company driven by ambitious individuals, working together to become an industry leader in lean-cell manufacturing. Come be a part of something exceptional at RTC Aerospace! How You'll Make an Impact RTCA Aerospace is seeking a highly capable recent engineering graduate to support program management activities for a large-scale manufacturing project. This role will be embedded in the Rockford operation and will support a major new program originating from RTCA's Corporate Sales Division. This is a high-visibility, execution-focused role suited for a candidate with strong academic credentials, excellent communication skills, and the ability to manage structured work in a regulated manufacturing environment. What RTCA Offers Entry point into aerospace and defense program management Direct exposure to senior leadership and major customer programs Defined opportunity for career advancement and increased responsibility Hands-on experience in a fast-growing manufacturing organization What you'll be doing as an Engineering Associate II - CSR - Program Management: Working a Full-time, onsite position at our Rockford, MI location. Support program management activities for a complex aerospace manufacturing program Develop and maintain project schedules (Gantt charts), action registers, and milestone tracking Prepare and deliver customer-facing and internal presentations (PowerPoint) Maintain program data, metrics, and reports using Excel (cost, schedule, risk, deliverables) Coordinate across engineering, operations, quality, supply chain, and sales Support customer communication, meeting preparation, and follow-up actions Assist with documentation required for military / aerospace programs Track risks, issues, and corrective actions to closure Required Qualifications (Education, skills, and experience): Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing, Aerospace, or related field) Recent graduate (0-2 years experience) Strong academic performance High proficiency in Microsoft Word, PowerPoint, and Excel Working knowledge of project scheduling tools and Gantt charts Excellent written and verbal communication skills Highly organized, detail-oriented, and deadline-driven Comfortable working in a structured, compliance-driven environment Preferred Qualifications (Education, skills, and experience): Internship or co-op experience in manufacturing, aerospace, or defense Exposure to program management, operations, or engineering projects Familiarity with Lean, continuous improvement, or structured problem solving Interest in long-term growth into program management or operations leadership Physical Demands: The physical demands and work environment characteristics described here are representative of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to do the following: Ability to lift or move up to 50lbs. Reach forward, up, down and to the side in order to move equipment. Continuous standing and walking throughout the workday. Ability to reach with hands and arms; use hands to manipulate, handle, or feel material. Access, input, and retrieve information from a computer. Work Environment: A large percentage of work time is spent in a machine shop where temperatures vary from hot to cold. The environment may also include exposure to noise, dust, fumes, vapor from coolant, etc. Industry standard safety equipment is provided by the Company, and specific notice is posted in areas where safety equipment is required. Compensation and Benefits: Employee Benefits: Medical, dental, vision, basic and supplemental life insurance, long-term disability and 401(k) with up to 6% QACA company match. The Engineering Associate II - CSR - Program Management Compensation range for onsite Michigan applicants is $25/hr - $30/hr commensurate with experience. Some shifts may include shift differential pay rates. Other site ranges may differ. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. RTC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Affirmative Action and Disability Accommodation Applicants wishing to receive information on RTC's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact the RTC Human Resources Department. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the RTC Human Resources Department. Candidates will receive consideration without discrimination in accordance with the requirements of article 9 to chapter XVIII of the City of Los Angeles Municipal Code, federal and state laws of California. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department.

At RTC, we believe in teamwork, excellence, and delivering with pride. One Team! One Mission! RTC Aerospace is a 60-year-old aerospace manufacturer of complex, high-tolerance, difficult-to-machine parts. We have 4 facilities across the nation bringing exceptional cellular manufacturing capabilities and unique engineered solutions to our clients' designed products. We are a company driven by ambitious individuals, working together to become an industry leader in lean-cell manufacturing. Come be a part of something exceptional at RTC Aerospace! How You'll Make an Impact RTCA Aerospace is seeking a highly capable recent engineering graduate to support program management activities for a large-scale manufacturing project. This role will be embedded in the Rockford operation and will support a major new program originating from RTCA's Corporate Sales Division. This is a high-visibility, execution-focused role suited for a candidate with strong academic credentials, excellent communication skills, and the ability to manage structured work in a regulated manufacturing environment. What RTCA Offers Entry point into aerospace and defense program management Direct exposure to senior leadership and major customer programs Defined opportunity for career advancement and increased responsibility Hands-on experience in a fast-growing manufacturing organization What you'll be doing as an Engineering Associate II - CSR - Program Management: Working a Full-time, onsite position at our Rockford, MI location. Support program management activities for a complex aerospace manufacturing program Develop and maintain project schedules (Gantt charts), action registers, and milestone tracking Prepare and deliver customer-facing and internal presentations (PowerPoint) Maintain program data, metrics, and reports using Excel (cost, schedule, risk, deliverables) Coordinate across engineering, operations, quality, supply chain, and sales Support customer communication, meeting preparation, and follow-up actions Assist with documentation required for military / aerospace programs Track risks, issues, and corrective actions to closure Required Qualifications (Education, skills, and experience): Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing, Aerospace, or related field) Recent graduate (0-2 years experience) Strong academic performance High proficiency in Microsoft Word, PowerPoint, and Excel Working knowledge of project scheduling tools and Gantt charts Excellent written and verbal communication skills Highly organized, detail-oriented, and deadline-driven Comfortable working in a structured, compliance-driven environment Preferred Qualifications (Education, skills, and experience): Internship or co-op experience in manufacturing, aerospace, or defense Exposure to program management, operations, or engineering projects Familiarity with Lean, continuous improvement, or structured problem solving Interest in long-term growth into program management or operations leadership Physical Demands: The physical demands and work environment characteristics described here are representative of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to do the following: Ability to lift or move up to 50lbs. Reach forward, up, down and to the side in order to move equipment. Continuous standing and walking throughout the workday. Ability to reach with hands and arms; use hands to manipulate, handle, or feel material. Access, input, and retrieve information from a computer. Work Environment: A large percentage of work time is spent in a machine shop where temperatures vary from hot to cold. The environment may also include exposure to noise, dust, fumes, vapor from coolant, etc. Industry standard safety equipment is provided by the Company, and specific notice is posted in areas where safety equipment is required. Compensation and Benefits: Employee Benefits: Medical, dental, vision, basic and supplemental life insurance, long-term disability and 401(k) with up to 6% QACA company match. The Engineering Associate II - CSR - Program Management Compensation range for onsite Michigan applicants is $25/hr - $30/hr commensurate with experience. Some shifts may include shift differential pay rates. Other site ranges may differ. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. RTC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Affirmative Action and Disability Accommodation Applicants wishing to receive information on RTC's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact the RTC Human Resources Department. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the RTC Human Resources Department. Candidates will receive consideration without discrimination in accordance with the requirements of article 9 to chapter XVIII of the City of Los Angeles Municipal Code, federal and state laws of California. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department.

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers. Service Advisor Duties and Responsibilities: Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time". Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed. Maintain a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications, using maintenance menus. Maintains a dealership-prescribed standard for "hours per customer repair order written." Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor. Ability to read and comprehend instructions and information. Two years of experience in a dealership position. General knowledge of vehicle mechanical operations. ASE certification preferred. Sales experience preferred. Professional personal appearance. Excellent oral and written communication skills. All applicants must perform duties and responsibilities in a safe manner Benefits Overview: BENEFITS ELIGIBLE AFTER 30 DAYS OF EMPLOYMENT Germain Automotive Partnership is proud to offer the following benefits for our employees: Medical Insurance Dental Insurance Vision Insurance Weekly Pay Parental Leave Employee Assistance Program 401K Life Insurance Short and Long-term Disability Insurance Paid time off Employee Discounts State of the art technology

Service Advisor - Baker Chevrolet Buick | Coopersville, MI Join a growing, customer-focused automotive team. Baker Automotive Group is expanding, and we're seeking a skilled and experienced Service Advisor to join our team at Baker Chevrolet Buick in Coopersville, MI. If you are a service professional with a strong track record of delivering exceptional customer care, managing workflow efficiently, and contributing to a high-performing service department, we invite you to apply. Key Qualifications: Minimum of 5 years of experience as a Service Advisor in an automotive dealership or repair center. Proficiency in handling customer interactions with professionalism, empathy, and clarity. Strong organizational skills and the ability to manage a fast-paced, high-volume service lane. Experience with CDK Dealer Management System (preferred). Valid driver's license and insurable driving record. High school diploma or equivalent required; college coursework preferred. Position Highlights: Full-Time Schedule: Monday through Friday, 8:00 AM - 5:00 PM No Saturday Hours: Enjoy a consistent work-life balance. Be the primary point of contact for customers throughout their service experience-from initial consultation to vehicle delivery. Accurately assess vehicle concerns, review multi-point inspections, and present clear, value-driven service recommendations. Maintain strong communication with customers and service technicians throughout the repair process. Ensure timely and organized documentation of estimates, repair orders, and warranty compliance. Collaborate closely with technicians and parts staff to ensure workflow efficiency and customer satisfaction. Compensation & Benefits: Highly competitive compensation structure based on performance. Comprehensive benefits package including: Medical, dental, vision, and life insurance. 401(k) retirement plan with company match. Paid time off (PTO). Employee vehicle and service discounts. About Us: Baker Automotive Group is a respected name in the West Michigan automotive community, known for our commitment to excellence, integrity, and customer satisfaction. As we continue to grow, we remain focused on attracting top talent and investing in our team's success. If you're a professional Service Advisor seeking a career opportunity with a strong, supportive team and a company that values excellence-we encourage you to apply today.

Job Description Service Advisor - Baker Chevrolet Buick | Coopersville, MI Join a growing, customer-focused automotive team. Baker Automotive Group is expanding, and we're seeking a skilled and experienced Service Advisor to join our team at Baker Chevrolet Buick in Coopersville, MI. If you are a service professional with a strong track record of delivering exceptional customer care, managing workflow efficiently, and contributing to a high-performing service department, we invite you to apply. Key Qualifications: Minimum of 5 years of experience as a Service Advisor in an automotive dealership or repair center. Proficiency in handling customer interactions with professionalism, empathy, and clarity. Strong organizational skills and the ability to manage a fast-paced, high-volume service lane. Experience with CDK Dealer Management System (preferred). Valid driver's license and insurable driving record. High school diploma or equivalent required; college coursework preferred. Position Highlights: Full-Time Schedule: Monday through Friday, 8:00 AM - 5:00 PM No Saturday Hours: Enjoy a consistent work-life balance. Be the primary point of contact for customers throughout their service experience-from initial consultation to vehicle delivery. Accurately assess vehicle concerns, review multi-point inspections, and present clear, value-driven service recommendations. Maintain strong communication with customers and service technicians throughout the repair process. Ensure timely and organized documentation of estimates, repair orders, and warranty compliance. Collaborate closely with technicians and parts staff to ensure workflow efficiency and customer satisfaction. Compensation & Benefits: Highly competitive compensation structure based on performance. Comprehensive benefits package including: Medical, dental, vision, and life insurance. 401(k) retirement plan with company match. Paid time off (PTO). Employee vehicle and service discounts. About Us: Baker Automotive Group is a respected name in the West Michigan automotive community, known for our commitment to excellence, integrity, and customer satisfaction. As we continue to grow, we remain focused on attracting top talent and investing in our team's success. If you're a professional Service Advisor seeking a career opportunity with a strong, supportive team and a company that values excellence-we encourage you to apply today.

**Job Posting:** Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We are currently seeking to fill an immediate need for a Residential HVAC Technical Service Advisor. In this role, you will provide technical product support to our outside sales and field partners for Residential HVAC products. If you have prior technical experience with Residential HVAC Equipment, outstanding communication skills, and love helping others solve problems, this is an excellent opportunity to grow with an industry-leading organization. This role will support the state of Missouri. Our ideal candidate should be in the Saint Louis area. **Responsibilities:** + Assist dealers in troubleshooting service and installation problems over the phone daily + Maintain daily call log of customer interactions + Provide outside field service customer support on job sites + Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times + Provide technical product knowledge and product training virtually and in-person to customers and internal associates + Assist in developing training curriculum and materials as directed by the Training & Technical Support Manager + Assist with filing warranty claims + Attend trainings to become Rheem Mfg.Field Service Representative (FSR) + Become a Mitsubishi Diamond Service Group member (DSG) + Other duties as assigned by Manager **Qualifications:** + 5 + years of Technical HVAC Experience. Either in Service, Install or Technical Support + EPA Certification and other HVAC licenses strongly preferred + Experience with Rheem MFG.and Mitsubishi residential HVAC products, strongly preferred + Willing to answer technical support phone calls most days + Provide Technical Training in-person and virtually + Ability to quickly find product information to assist technicians on the phone or on the jobsite + Be able to provide top notch customer service + Strong proficiency with computer and software programs, including all Microsoft Applications + Ability to communicate technical information to technical and non-technical customers and associates + Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of the organization + Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests + Proven time management and organizational skills + Detailed and able to maintain a high level of accuracy + Self-starter, creative problem solver, and self-sufficient + Ability to travel within New England to job sites, branches and corporate offices as required At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - **Pay Range:** - $6,733.34 - $10,775.00 - **_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._** - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - _The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._ _Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._ Equal Employment Opportunity and Reasonable Accommodation Information (******************************************************************

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We are currently seeking to fill an immediate need for a Residential HVAC Technical Service Advisor. In this role, you will provide technical product support to our outside sales and field partners for Residential HVAC products. If you have prior technical experience with Residential HVAC Equipment, outstanding communication skills, and love helping others solve problems, this is an excellent opportunity to grow with an industry-leading organization. This role will support the state of Missouri. Our ideal candidate should be in the Saint Louis area. Responsibilities: Assist dealers in troubleshooting service and installation problems over the phone daily Maintain daily call log of customer interactions Provide outside field service customer support on job sites Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times Provide technical product knowledge and product training virtually and in-person to customers and internal associates Assist in developing training curriculum and materials as directed by the Training & Technical Support Manager Assist with filing warranty claims Attend trainings to become Rheem Mfg. Field Service Representative (FSR) Become a Mitsubishi Diamond Service Group member (DSG) Other duties as assigned by Manager Qualifications: 5 + years of Technical HVAC Experience. Either in Service, Install or Technical Support EPA Certification and other HVAC licenses strongly preferred Experience with Rheem MFG. and Mitsubishi residential HVAC products, strongly preferred Willing to answer technical support phone calls most days Provide Technical Training in-person and virtually Ability to quickly find product information to assist technicians on the phone or on the jobsite Be able to provide top notch customer service Strong proficiency with computer and software programs, including all Microsoft Applications Ability to communicate technical information to technical and non-technical customers and associates Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of the organization Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests Proven time management and organizational skills Detailed and able to maintain a high level of accuracy Self-starter, creative problem solver, and self-sufficient Ability to travel within New England to job sites, branches and corporate offices as required At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $6,733.34 - $10,775.00 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We are currently seeking to fill an immediate need for a Residential HVAC Technical Service Advisor. In this role, you will provide technical product support to our outside sales and field partners for Residential HVAC products. If you have prior technical experience with Residential HVAC Equipment, outstanding communication skills, and love helping others solve problems, this is an excellent opportunity to grow with an industry-leading organization. This role will support the state of Missouri. Our ideal candidate should be in the Saint Louis area. Responsibilities: * Assist dealers in troubleshooting service and installation problems over the phone daily * Maintain daily call log of customer interactions * Provide outside field service customer support on job sites * Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times * Provide technical product knowledge and product training virtually and in-person to customers and internal associates * Assist in developing training curriculum and materials as directed by the Training & Technical Support Manager * Assist with filing warranty claims * Attend trainings to become Rheem Mfg. Field Service Representative (FSR) * Become a Mitsubishi Diamond Service Group member (DSG) * Other duties as assigned by Manager Qualifications: * 5 + years of Technical HVAC Experience. Either in Service, Install or Technical Support * EPA Certification and other HVAC licenses strongly preferred * Experience with Rheem MFG. and Mitsubishi residential HVAC products, strongly preferred * Willing to answer technical support phone calls most days * Provide Technical Training in-person and virtually * Ability to quickly find product information to assist technicians on the phone or on the jobsite * Be able to provide top notch customer service * Strong proficiency with computer and software programs, including all Microsoft Applications * Ability to communicate technical information to technical and non-technical customers and associates * Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of the organization * Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests * Proven time management and organizational skills * Detailed and able to maintain a high level of accuracy * Self-starter, creative problem solver, and self-sufficient * Ability to travel within New England to job sites, branches and corporate offices as required At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! * Pay Range: * $6,733.34 - $10,775.00 * Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. * This role is Bonus or Incentive Plan eligible. * Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. * The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

Do you love helping customers, juggling busy schedules, and keeping a team on track? Thrive in a fast-paced environment with clear communication and strong organization? If you enjoy making a difference every day, we'd love to talk. Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is hiring a Service Dispatcher. You'll be the communication hub between clients and technicians, triaging requests, scheduling resources, and keeping support running smoothly. No technical expertise needed, so if you're organized, customer-focused, and enjoy keeping operations moving, let's connect! To the qualified Service Dispatcher, we offer: Competitive Compensation - $42,000 - $55,000 based on experience Sign-On Bonus - Join our team and get rewarded from the start Paid Overtime - Earn extra for the hard work you put in Generous Paid Time Off - Start with 10 days of PTO per year plus holidays Comprehensive Health Benefits - Medical, dental, and vision insurance 401(k) with Company Match - Invest in your future Primary Duties of the Service Dispatcher: Service Coordination & Scheduling Prioritize and schedule service tickets for technicians. Monitor the service board and follow up to keep tickets moving. Balance workflow to match technician availability with client needs. Client Communication Act as the first point of contact for service requests. Gather key details, triage issues, and route tickets appropriately. Documentation & Process Support Keep ticket notes, client details, and schedules accurate and current. Maintain dispatch systems/workflows and recommend process improvements. Operational Support Track SLAs and response times to support service metrics. Help prepare daily schedules, reports, and follow-up lists. Professional Expectations for the Service Dispatcher: Alignment with Company Values Excellent Communication & Customer Service Problem-Solving & Proactive Thinking Time Management & Organization Team Collaboration Willingness to Learn & Taking Initiative. Master Solutions, Inc. has been in business for 30 years, serving small and medium-sized businesses in the Chicago area in multiple industries and is excited about what's on the horizon. We are located in Naperville, Illinois. Join our dynamic team, gain valuable hands-on experience, and receive expert training from seasoned professionals. As a key player on the front lines, you'll work directly with clients, providing the technology solutions they need to achieve their business goals.

Job DescriptionDo you love helping customers, juggling busy schedules, and keeping a team on track? Thrive in a fast-paced environment with clear communication and strong organization? If you enjoy making a difference every day, we'd love to talk. Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is hiring a Service Dispatcher. You'll be the communication hub between clients and technicians, triaging requests, scheduling resources, and keeping support running smoothly. No technical expertise needed, so if you're organized, customer-focused, and enjoy keeping operations moving, let's connect! To the qualified Service Dispatcher, we offer: Competitive Compensation - $42,000 - $55,000 based on experience Sign-On Bonus - Join our team and get rewarded from the start Paid Overtime - Earn extra for the hard work you put in Generous Paid Time Off - Start with 10 days of PTO per year plus holidays Comprehensive Health Benefits - Medical, dental, and vision insurance 401(k) with Company Match - Invest in your future Primary Duties of the Service Dispatcher: Service Coordination & Scheduling Prioritize and schedule service tickets for technicians. Monitor the service board and follow up to keep tickets moving. Balance workflow to match technician availability with client needs. Client Communication Act as the first point of contact for service requests. Gather key details, triage issues, and route tickets appropriately. Documentation & Process Support Keep ticket notes, client details, and schedules accurate and current. Maintain dispatch systems/workflows and recommend process improvements. Operational Support Track SLAs and response times to support service metrics. Help prepare daily schedules, reports, and follow-up lists. Professional Expectations for the Service Dispatcher: Alignment with Company Values Excellent Communication & Customer Service Problem-Solving & Proactive Thinking Time Management & Organization Team Collaboration Willingness to Learn & Taking Initiative. Master Solutions, Inc. has been in business for 30 years, serving small and medium-sized businesses in the Chicago area in multiple industries and is excited about what's on the horizon. We are located in Naperville, Illinois. Join our dynamic team, gain valuable hands-on experience, and receive expert training from seasoned professionals. As a key player on the front lines, you'll work directly with clients, providing the technology solutions they need to achieve their business goals. Powered by JazzHR QHRqTC09kb