Service Team Member jobs at John Little – State Farm Agent - 96 jobs

Job DescriptionBenefits: Competitive salary Flexible schedule Paid time off Training & development Do you have aspirations to run your own business? If so, you may want to consider working in the office of John Hall - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. This position will allow you to experience working in an agent's office and to explore the opportunity to become a State Farm agent yourself. Responsibilities Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Work with the agent to establish and meet marketing goals. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. Adaption of skills necessary to operate a business. As an Agent Team Member, you will receive... Salary plus commission/bonus Learning to market property/casualty, life, health and bank products Setting sales and growth goals Working closely with the agent to gain an understanding of the agents role and office logistics If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agents employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies agent selection process

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. Pacific Life has a fantastic opportunity for career development with excellent promotional opportunities. We are seeking talented Customer Service Specialists to join our teams in the Consumer Markets Division in our Newport Beach, CA or Omaha, NE offices. A FINRA SIE and series 6 or 7 license is required in this role, if you are currently unlicensed Pacific Life will support your training and study time needed to pass these exams within 8 weeks of hire. All unlicensed candidates will be required to be in office 5 days a week during the initial 8-week study period. Once you have passed the SIE and Series 6 exam, this role is hybrid, you will be required to be in office one day a week. All licensed candidates will work on a hybrid schedule; you will be required to be in office one day a week. Apply now to be considered for our upcoming start class in March 2026! As part of our Customer Service team, you'll handle incoming inquiries and provide problem resolution related to transactions and technical questions for our policyholders. Whether you're experienced in the financial industry or a recent college graduate, we have an amazing training program that will meet you where you are. Who will succeed in this role: You thrive on phone conversations, handling 50 to 60 incoming calls daily with ease. Providing outstanding customer service is your top priority. You excel at problem-solving and are determined to overcome any obstacles that come your way. You're enthusiastic about assisting both colleagues and customers, always aiming for the highest quality in your work. You perform well in a fast-paced environment and adapt quickly to changes. You're passionate about community involvement and eagerly participate in various volunteer opportunities and local charity events we support. The experience you bring: Strong customer service skills with 1-2 years of experience in a related customer service role. College degree and/or equivalent experience preferred. Strong customer skills with 1-2 years' experience in a related role. FINRA SIE and series 6 or 7 license is required in this role. Proactive and resourceful, with a knack for finding answers through research. Strong analytical skills and creative thinking. Skilled at handling multiple priorities in a fast-paced setting. Motivated to learn quickly and adapt to changes. Computer proficiency including Microsoft Word and Outlook. The recruiting process: All resumes will go through an initial review. Candidates will be notified via email regarding next steps. Selected applicants will be asked to partake in a recorded video-interview and game-based assessment via HireVue. Compensation: Starting hourly rate will be based on your experience and location Omaha, NE range is between $23 - $28 per hour plus an annual bonus. Newport Beach, CA ranges between $27 - $32 an hour plus an annual bonus #LI-RB1 #LI-Hybrid Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

--------------------------------------------------------------- Estimated Hiring Range: $22.82 - $27.89 Bonus Target: Bonus - SIP Target, 5% Annual Current CareOregon Employees: Please use the internal Workday site to submit an application for this job. --------------------------------------------------------------- Job Summary The Security and Front Desk Customer Service Representative is the initial point of in-person contact for employees, members and visitors of CareOregon. The position provides customer service by providing reception and general information as well as directing visitors, contractors and deliveries to the proper location. This role is also responsible for conducting all initial/first line security assessments of people and objects entering CareOregon facilities and is equipped to attempt de-escalation and/or make the first call to law enforcement if necessary. The position provides other routine physical security services, including alarms monitoring, incident response, access control monitoring, providing basic first aid, etc. Essential Responsibilities * Greet and direct members, contractors, and visitors to CareOregon facilities. * Provide initial security screening of all people entering CareOregon facilities. * Understand local and state laws related to physical security and unauthorized individuals. * Maintain situational and community awareness for potential threats or risks to CareOregon employees, members, visitors, and property. * Maintain and monitor access control at CareOregon facilities, including employee access badges. * Treat all customers with honesty, courtesy, dignity, and respect; maintain confidentiality as appropriate. * Provide customers with professional, timely and competent service; escort visitors as needed. * Monitor CCTV, monitor alarms, conduct building rounds, and perform other routine security services. * Provide security incident response and/or investigation as needed, including escalating to law enforcement if necessary. * Create clear, concise incident reporting documentation. * Provide scene assessment of emergencies and perform basic first aid as needed. * Support internal employee parking garage administration. * Cross matrix and support work within other departments, including but not limited to, Mail Room, Facilities, Safety and Disaster Preparedness. * Support High Rise Building Evacuation Team as needed during drills and emergencies. * Provide proactive, value-added service by identifying and reporting building issues. * Consistently meet or exceed Department and Company standards and expectations including but not limited to quality, production, and attendance. * May need to provide notary services, depending on office location. Organizational Responsibilities * Perform work in alignment with the organization's mission, vision and values. * Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals. * Strive to meet annual business goals in support of the organization's strategic goals. * Adhere to the organization's policies, procedures and other relevant compliance needs. * Perform other duties as needed. Experience and/or Education Required * Minimum 1 year experience in security and customer service roles * Oregon Department of Public Safety Standards and Training (DPSST) unarmed security professional certification OR qualify for DPSST Temporary Work Permit at time of hire * Oregon DPSST unarmed security professional certification must be obtained within 120 days of the Temporary Work Permit issue date * First Aid and CPR certified upon hire or obtained within 90 days of hire * Private security staff must be at least 18 years of age * Medford, Oregon Location Only: authorized notary for state of Oregon or ability to obtain within 30 days of hire Preferred * More than 1 year of security and customer service experience in a health care, call center, claims and/or hospitality environment Knowledge, Skills and Abilities Required Skills and Abilities * Ability to make rapid assessments of escalating situations * Ability to articulate complex issues in an easy-to-understand manner * Ability to contribute ideas and information in department meetings * Ability to educate, give concise information and directions, and follow instructions * Ability to work in a fast-paced environment and manage multiple tasks * Excellent communication and customer service skills, including the ability to interact professionally, patiently, and courteously with customers over the phone and in person * Strong active-listening and problem-solving skills * Effective written communication skills * Strong organizational skills * Ability to attend to detail and be accurate * Effective time-management skills; ability to meet deadlines * Ability to use Microsoft Word, Outlook, Excel, SharePoint * Ability to use cloud-based access control software system * Ability to use online Call Tracking system to document all activities and communication with members * Ability to use cloud-based visitor management system * Ability to learn and utilize new software and technology * Ability to use two-way radio to effectively communicate during routine security checks, drills and emergencies * Ability to integrate with an existing team and share best practices * Ability to contribute to department improvements * Ability to commit to improving quality and productivity * Ability to adhere to a set schedule and demonstrate excellent attendance * Ability to work effectively with others in an environment with diverse individuals and groups * Familiarity with the Incident Command System * Possess a high degree of initiative and motivation along with the ability to effectively collaborate and plan with coworkers and others * Ability to work effectively with diverse individuals and groups * Ability to learn, focus, understand, and evaluate information and determine appropriate actions * Ability to accept direction and feedback, as well as tolerate and manage stress * Ability to see, read, hear, and speak clearly for at least 6 hours/day * Ability to stand, walk, sit, and perform repetitive finger and wrist movement for at least 3-6 hours/day * Ability to push, pull, climb stairs, bend, and pinch small objects for at least 3 hours/day Working Conditions Work Environment(s): ☒ Indoor/Office ☐ Community ☒ Facilities/Security ☒ Outdoor Exposure Member/Patient Facing: ☐ No ☐ Telephonic ☒ In Person Hazards: May include, but not limited, to physical, ergonomic, chemical, and biological hazards Equipment: General office equipment, multiple line telephone, portable radio, first-aid equipment, AED Travel: This position may include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used. Schedule: 4, 10 hour days during business hours Monday - Friday, 7:00 AM to 6:00 PM If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws. If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws. We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information. We are an equal opportunity employer CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.

Company:Marsh McLennan AgencyDescription: Marsh McLennan Agency Customer Service Associate, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Customer Service Associate at Marsh McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Customer Service Associate on the Business Insurance team, you will be committed to prompt, courteous, knowledgeable service to clients and colleagues. You will work closely with our Business Insurance team providing support, which includes processing policy changes, certificates and evidence of property insurance, and policy audits; all while maintaining the highest level of accuracy. Our future colleague. We'd love to meet you if your professional track record includes these skills: High school diploma required. Two (2) years Customer Service experience Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future These additional qualifications are a plus, but not required to apply: Associates or Bachelors degree preferred Two (2) years Business Insurance experience Property & Casualty license (or ability to obtain within 90 days). Experience working with EPIC We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out our website or flip through recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAMID #LI-Office #MMABI The applicable base salary range for this role is $40,200 to $74,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

As a Policy Service Associate , you will be responsible for providing customer service to individual clients of the company while ensuring compliance with all applicable regulatory guidance. SML supports remote work for AL, AZ, CT, FL, GA, MA, MN, NY, NJ, NC, OH, PA and TX. If you are interested in this position, but don't live near Binghamton, NY, this may be an opportunity for you! The level and pay rate for this position will be determined based on factors including relevant skills, experience and other qualifications. Description of Duties & Responsibilities: Process absolute and collateral assignments and releases, beneficiary changes, reinstatements, face amount reductions, classification changes, rate reductions and reduced paid up processing, policy reprojections and other general service requests. Confer with Agents and customers by telephone and written correspondence relative to post issue service requests and questions. Assist on phones at peak call times. Keep records of customer interactions and transactions recording details of inquiries, and comments, as well as actions taken. Required skills & experience: Minimum of 3 years experience in Customer Support. Experience in accounting or bookkeeping preferred. Experience in an insurance industry preferred. Fluency in Spanish is a plus. Basic knowledge of Microsoft Word and Excel. Excellent written and verbal communication skills. Excellent data entry skills. Ability to perform work accurately and thoroughly. Ability to adapt to change and work under pressure. Ability to take care of both internal and external customers needs. Ability to pay close attention to detail. Ability to prioritize and organize a heavy workload. Ability to multitask. Demonstrated ability to take on increasing levels of responsibility required. Must be dependable. Education Required: Associates degree in business or a related field required. Visa sponsorship is not available for this position Relocation assistance is not available for this position Security Mutual is an Equal Opportunity Employer This position can or will be performed in the State of New York, not including the City of New York Pay Range: $18.57 to $20.07 hourly The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills. About SML: Security Mutual Life is a leading provider of life insurance, accumulation products and retirement-, business- and estate-planning services for individuals, families and businesses. Our innovative products help our clients meet their financial protection needs. Headquartered in Binghamton, New York, the Company was founded in 1886 and is recognized for its longstanding history of financial strength and stability. We continually invest in technology. Our agents and employees are equipped with the latest tools and deliver outstanding service to our hundreds of thousands of policyholders throughout the United States. We are committed to our neighbors and communities. Security Mutual and its employees help support a wide variety of community and charitable initiatives and organizations through our donations and service. At Security Mutual our employees are among the Company's most valued assets. We offer competitive salary and benefits and our work environment reflects the Company's core values of trust, respect and integrity. Federal & State Labor Law Posters

Job Description The Customer Service Specialist works with and reports to the Claims and Customer Service Manager, Miami. The position is located at 75 Valencia Avenue Coral Gables, FL 33134. The person in this position is the first to interact with our customers by answering incoming calls from the customer service and claims call queues. The Customer Service Specialist takes on a wide variety of tasks, all of which involve supporting the company's operations and products. They will be interacting with customers and building and maintaining relationships while providing exceptional customer service. In this role you have the ability, and are strongly encouraged to, advance levels within the department. Each level achieved results in increased pay. Knowledge Checks and minimum qualifications are required for advancement. JOB DUTIES AND RESPONSIBILITIES:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answer incoming calls. Identify and document the needs of the customer utilizing all tools available. Always demonstrate excellent phone etiquette and use written skills to obtain clear and concise documentation of the customer's inquiry. Meet or exceed all performance metrics. Be knowledgeable and have a clear understanding of the business processes within MWG including departments, insurance carriers, brokers/agents, and group contacts. Route calls to appropriate resources. Utilize MWG Administrators Policy Administration Systems to verify eligibility and review members accounts based on the policy assigned. Recognize and resolved customer issues by following standard operating procedures and explaining the process to the customer. Identify and escalate issues to supervisors. Follow up customer calls where necessary and complete the daily assigned voicemails. Perform other duties as assigned by the Department Manager. WORKING ENVIRONMENT REQUIREMENTS: Must be able to perform in a very high paced environment and be flexible to multi-task or handle Ability to work independently with excellent time management Strong written and verbal communication, interpersonal, and relationship building Ability to handle stressful situations Ability to maintain confidentiality and privacy in every aspect of the Knowledge of customer service practices and principles. Excellent problem-solving skills along with keen attention to details. Strong written/verbal communication, interpersonal and relationship building skills. Excellent data entry and typing skills Ability to maintain confidentiality and privacy in every aspect of the job. Always exhibit excellent phone etiquette and professionalism. Knowledge of all products and services. Understand and adhere to each department's policies and procedures within the TPA. EXPERIENCE & EDUCATION REQUIREMENTS: High School Diploma required; Associates or bachelor's degree is preferred. Must have previous customer service experience; previous Call Center experience is a plus. Must have excellent computer skills with experience in Microsoft Tools. Must be able to work well under pressure with multiple priorities and meet deadlines while maintaining a strong attention to detail. JOB ESSENTIAL REQUIREMENTS: The following are job functions that an employee must be capable of performing with or without reasonable accommodation. Must be able to read, write, and speak English and Spanish. Must be able to work as scheduled. Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met. Must be able to bend, stretch, reach, and sit or stand at a desk during 85 % of the working day. Must be able to remain stationary at workstation for extended times and/or walk throughout the area. Will require significant viewing and usage of computers and computer screens.

Are you motivated by mission-driven work and passionate about delivering exceptional service to those who protect our nation? Navy Mutual-a financially strong, member-owned, non-profit organization-has been dedicated to providing affordable life insurance and peace of mind to service members and their families for more than 140 years. We are seeking a Customer Service Specialist to join our team and help us continue our legacy of excellence, integrity, and care. About the Role As a Customer Service Specialist, you will be the trusted partner our Members rely on. You'll research and resolve member inquiries regarding existing policies through multiple channels-including phone, e-mail, mail, and in person-while providing timely, professional, and empathetic support. With each interaction, you will demonstrate Navy Mutual's unwavering commitment: to protect those who defend us. You will also document all interactions and insights in our CRM system, ensuring accuracy, transparency, and opportunities for continuous service improvement. Key Responsibilities Deliver exceptional customer service by accurately addressing inquiries across phone, email, mail, and in-person channels. Efficiently navigate multiple systems-including Outlook, CRM/Salesforce, policy administration platforms, imaging systems, call center tools, calculators, and illustration systems-to resolve member needs. Maintain strong working knowledge of the full life cycle of Life and Annuity products, such as Billing & Collections, Distributions, and In-force processes. Counsel and assist Members with policies at risk of lapse or termination; oversee reinstatements and handle all contract-related activities and in-force illustrations. Proactively reach out regarding address changes, billing matters, and statement notices. Educate Members and their families on military benefits and Navy Mutual products; refer potential sales opportunities to appropriate representatives. Represent Navy Mutual with professionalism and empathy, ensuring every Member feels valued, informed, and supported. Qualifications Bachelor's degree and/or 3-5 years of call center and customer service experience. Life insurance expertise preferred. Strong understanding of call center operations, processes, and tools-including CRM and multi-queue phone systems. Exceptional attention to detail; committed to accuracy and high-quality service. Independent thinker and problem-solver with the ability to juggle multiple inquiries and adapt to changing needs. Professional, composed, and customer-focused-even under pressure. Self-directed, motivated, and driven to go the extra mile to support Members and Navy Mutual's mission.

Company:Description:Company:Marsh McLennan AgencyDescription:SUMMARY Under direct supervision of the Client Service Executive, provide administrative and project support to client service teams. This position will work with a variety of associates within a Practice Group, and at other times will work independently on assignments. This position prepares individuals for promotion to the Benefit Analyst position. ESSENTIAL DUTIES & RESPONSIBILITIES Assist client service teams with the insurance bidding and renewal process. Review census data, plan design, rate information, experience data, and related materials to ensure that necessary and accurate information is submitted to renew / continue the policy. Work with carrier representatives to resolve discrepancies regarding missing or inaccurate information on the submissions and communicate the status of submissions to client service team members to ensure marketing submissions are processed a timely manner. Using approved templates, prepare and coordinate creation of new / renewal binders and iPad presentations, open enrollment communications, and other client presentation materials. As skill and efficiency in performing the above duties develops, work with team members to learn how to analyze coverage and premium rate options to determine how best to meet client needs. Provide general administrative support to client service teams. Upload presentations to iPads and generally maintain iPads assigned to the Practice Group. Upload client data to mobile applications. Work with website vendors to maintain client websites. Create and maintain wallet ID cards as requested. Process Broker of Record letters internally and with carriers. Maintain client and carrier contacts in requested internal systems. Prepare client records to be filed following policy renewals and on an ongoing basis. Update and assist in maintaining agency management and filing systems upon renewal and during special project requests. Coordinate open enrollment and other client communication materials as requested. Research trends and update benchmarking templates as requested. Provide general day-to-day support to clients as skill and knowledge develops. Act as liaison for client to research and resolve coverage, claim, and administrative problems. Escalate claim issues within the department and with our carrier partners, using resources and knowledge of procedures. Recognize areas of concern and potential issues and work with client service team to develop solutions. Adhere to internal process and procedures and keep abreast of changing regulations. Follow processes and procedures as outlined in the Procedure Manual. Attend departmental and carrier meetings to gain an understanding of health plan types and coverage options, and learn about changes/trends occurring in the insurance marketplace. Develop good relationships with others on the client service team. Share information with team members to create a network of information within the Department. Attend monthly service team meetings and other meetings as requested. Provide back up to other service team members as requested. EDUCATION AND/OR EXPERIENCE Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions. This position interacts with and provides service to internal associates and has contact with clients and vendors. The Benefits Service Associate must be positive and approachable, have a professional demeanor, and work effectively with diverse personalities. In addition, the following is required unless otherwise noted: Bachelor degree is preferred. However, a minimum 2 years' experience working in a professional office setting providing administrative support with a heavy emphasis on accuracy and detailed work can be considered in lieu of college. Familiarity with the key features of commonly offered plan types (i.e., HMO, PPO, CDHP-HSA) and a basic knowledge of employee benefit insurance terminology and coverage options preferred. Proficiency in using the internet and Microsoft Office applications to include Outlook, Word, Excel, and PowerPoint to create, format and update documents, presentations, and spreadsheets which contain tables, charts, graphs and advanced formulas. Above average math skills to calculate ratios, rates and percentages. Demonstrated ability to prioritize tasks, resolve problems, plan appropriately and make sound decisions within the scope of job responsibilities when there are changes in workload and when under the pressure of deadlines. Strong verbal and writing skills to communicate in a concise, logical and professional manner. Dependable with the self-initiative to follow through on assignments and work productively with others in a team environment. WORK ENVIRONMENT & PHYSICAL DEMANDS Ability to use computer keyboard and sit in a stationary position for extended periods as well as the use of office equipment such as fax and copy machines, and telephones. Work is performed in a typical interior/office work environment. Occasional overtime may be required. The applicable base salary range for this role is $35,300 to $67,800. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other wellbeing programs as well as employee assistance programs. #MMAwest #LI-DNI #MMAEHB The applicable base salary range for this role is $35,600 to $66,200.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Company:Description:SUMMARY Under direct supervision of the Client Service Executive, provide administrative and project support to client service teams. This position will work with a variety of associates within a Practice Group, and at other times will work independently on assignments. This position prepares individuals for promotion to the Benefit Analyst position. ESSENTIAL DUTIES & RESPONSIBILITIES Assist client service teams with the insurance bidding and renewal process. Review census data, plan design, rate information, experience data, and related materials to ensure that necessary and accurate information is submitted to renew / continue the policy. Work with carrier representatives to resolve discrepancies regarding missing or inaccurate information on the submissions and communicate the status of submissions to client service team members to ensure marketing submissions are processed a timely manner. Using approved templates, prepare and coordinate creation of new / renewal binders and iPad presentations, open enrollment communications, and other client presentation materials. As skill and efficiency in performing the above duties develops, work with team members to learn how to analyze coverage and premium rate options to determine how best to meet client needs. Provide general administrative support to client service teams. Upload presentations to iPads and generally maintain iPads assigned to the Practice Group. Upload client data to mobile applications. Work with website vendors to maintain client websites. Create and maintain wallet ID cards as requested. Process Broker of Record letters internally and with carriers. Maintain client and carrier contacts in requested internal systems. Prepare client records to be filed following policy renewals and on an ongoing basis. Update and assist in maintaining agency management and filing systems upon renewal and during special project requests. Coordinate open enrollment and other client communication materials as requested. Research trends and update benchmarking templates as requested. Provide general day-to-day support to clients as skill and knowledge develops. Act as liaison for client to research and resolve coverage, claim, and administrative problems. Escalate claim issues within the department and with our carrier partners, using resources and knowledge of procedures. Recognize areas of concern and potential issues and work with client service team to develop solutions. Adhere to internal process and procedures and keep abreast of changing regulations. Follow processes and procedures as outlined in the Procedure Manual. Attend departmental and carrier meetings to gain an understanding of health plan types and coverage options, and learn about changes/trends occurring in the insurance marketplace. Develop good relationships with others on the client service team. information with team members to create a network of information within the Department. Attend monthly service team meetings and other meetings as requested. Provide back up to other service team members as requested. EDUCATION AND/OR EXPERIENCE Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions. This position interacts with and provides service to internal associates and has contact with clients and vendors. The Benefits Service Associate must be positive and approachable, have a professional demeanor, and work effectively with diverse personalities. In addition, the following is required unless otherwise noted: Bachelor degree is preferred. However, a minimum 2 years' experience working in a professional office setting providing administrative support with a heavy emphasis on accuracy and detailed work can be considered in lieu of college. Familiarity with the key features of commonly offered plan types (i.e., HMO, PPO, CDHP-HSA) and a basic knowledge of employee benefit insurance terminology and coverage options preferred. Proficiency in using the internet and Microsoft Office applications to include Outlook, Word, Excel, and PowerPoint to create, format and update documents, presentations, and spreadsheets which contain tables, charts, graphs and advanced formulas. Above average math skills to calculate ratios, rates and percentages. Demonstrated ability to prioritize tasks, resolve problems, plan appropriately and make sound decisions within the scope of job responsibilities when there are changes in workload and when under the pressure of deadlines. Strong verbal and writing skills to communicate in a concise, logical and professional manner. Dependable with the self-initiative to follow through on assignments and work productively with others in a team environment. WORK ENVIRONMENT & PHYSICAL DEMANDS Ability to use computer keyboard and sit in a stationary position for extended periods as well as the use of office equipment such as fax and copy machines, and telephones. Work is performed in a typical interior/office work environment. Occasional overtime may be required. #LI-DNI #MMAEH&B The applicable base salary range for this role is $35,600 to $66,200.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Company:Description:SUMMARY Under direct supervision of the Client Service Executive, provide administrative and project support to client service teams. This position will work with a variety of associates within a Practice Group, and at other times will work independently on assignments. This position prepares individuals for promotion to the Benefit Analyst position. ESSENTIAL DUTIES & RESPONSIBILITIES Assist client service teams with the insurance bidding and renewal process. Review census data, plan design, rate information, experience data, and related materials to ensure that necessary and accurate information is submitted to renew / continue the policy. Work with carrier representatives to resolve discrepancies regarding missing or inaccurate information on the submissions and communicate the status of submissions to client service team members to ensure marketing submissions are processed a timely manner. Using approved templates, prepare and coordinate creation of new / renewal binders and iPad presentations, open enrollment communications, and other client presentation materials. As skill and efficiency in performing the above duties develops, work with team members to learn how to analyze coverage and premium rate options to determine how best to meet client needs. Provide general administrative support to client service teams. Upload presentations to iPads and generally maintain iPads assigned to the Practice Group. Upload client data to mobile applications. Work with website vendors to maintain client websites. Create and maintain wallet ID cards as requested. Process Broker of Record letters internally and with carriers. Maintain client and carrier contacts in requested internal systems. Prepare client records to be filed following policy renewals and on an ongoing basis. Update and assist in maintaining agency management and filing systems upon renewal and during special project requests. Coordinate open enrollment and other client communication materials as requested. Research trends and update benchmarking templates as requested. Provide general day-to-day support to clients as skill and knowledge develops. Act as liaison for client to research and resolve coverage, claim, and administrative problems. Escalate claim issues within the department and with our carrier partners, using resources and knowledge of procedures. Recognize areas of concern and potential issues and work with client service team to develop solutions. Adhere to internal process and procedures and keep abreast of changing regulations. Follow processes and procedures as outlined in the Procedure Manual. Attend departmental and carrier meetings to gain an understanding of health plan types and coverage options, and learn about changes/trends occurring in the insurance marketplace. Develop good relationships with others on the client service team. information with team members to create a network of information within the Department. Attend monthly service team meetings and other meetings as requested. Provide back up to other service team members as requested. EDUCATION AND/OR EXPERIENCE Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions. This position interacts with and provides service to internal associates and has contact with clients and vendors. The Benefits Service Associate must be positive and approachable, have a professional demeanor, and work effectively with diverse personalities. In addition, the following is required unless otherwise noted: Bachelor degree is preferred. However, a minimum 2 years' experience working in a professional office setting providing administrative support with a heavy emphasis on accuracy and detailed work can be considered in lieu of college. Familiarity with the key features of commonly offered plan types (i.e., HMO, PPO, CDHP-HSA) and a basic knowledge of employee benefit insurance terminology and coverage options preferred. Proficiency in using the internet and Microsoft Office applications to include Outlook, Word, Excel, and PowerPoint to create, format and update documents, presentations, and spreadsheets which contain tables, charts, graphs and advanced formulas. Above average math skills to calculate ratios, rates and percentages. Demonstrated ability to prioritize tasks, resolve problems, plan appropriately and make sound decisions within the scope of job responsibilities when there are changes in workload and when under the pressure of deadlines. Strong verbal and writing skills to communicate in a concise, logical and professional manner. Dependable with the self-initiative to follow through on assignments and work productively with others in a team environment. WORK ENVIRONMENT & PHYSICAL DEMANDS Ability to use computer keyboard and sit in a stationary position for extended periods as well as the use of office equipment such as fax and copy machines, and telephones. Work is performed in a typical interior/office work environment. Occasional overtime may be required. #LI-DNI #MMAEH&B The applicable base salary range for this role is $34,700 to $64,600.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Company:Description: Under direct supervision of the Client Service Executive, provide administrative and project support to client service teams. This position will work with a variety of associates within a Practice Group, and at other times will work independently on assignments. This position prepares individuals for promotion to the Benefit Analyst position. ESSENTIAL DUTIES & RESPONSIBILITIES Assist client service teams with the insurance bidding and renewal process. Review census data, plan design, rate information, experience data, and related materials to ensure that necessary and accurate information is submitted to renew / continue the policy. Work with carrier representatives to resolve discrepancies regarding missing or inaccurate information on the submissions and communicate the status of submissions to client service team members to ensure marketing submissions are processed a timely manner. Using approved templates, prepare and coordinate creation of new / renewal binders and iPad presentations, open enrollment communications, and other client presentation materials. As skill and efficiency in performing the above duties develops, work with team members to learn how to analyze coverage and premium rate options to determine how best to meet client needs. Provide general administrative support to client service teams. Upload presentations to iPads and generally maintain iPads assigned to the Practice Group. Upload client data to mobile applications. Work with website vendors to maintain client websites. Create and maintain wallet ID cards as requested. Process Broker of Record letters internally and with carriers. Maintain client and carrier contacts in requested internal systems. Prepare client records to be filed following policy renewals and on an ongoing basis. Update and assist in maintaining agency management and filing systems upon renewal and during special project requests. Coordinate open enrollment and other client communication materials as requested. Research trends and update benchmarking templates as requested. Provide general day-to-day support to clients as skill and knowledge develops. Act as liaison for client to research and resolve coverage, claim, and administrative problems. Escalate claim issues within the department and with our carrier partners, using resources and knowledge of procedures. Recognize areas of concern and potential issues and work with client service team to develop solutions The applicable base salary range for this role is $34,700 to $64,600.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Company:Description: Under direct supervision of the Client Service Executive, provide administrative and project support to client service teams. This position will work with a variety of associates within a Practice Group, and at other times will work independently on assignments. This position prepares individuals for promotion to the Benefit Analyst position. ESSENTIAL DUTIES & RESPONSIBILITIES Assist client service teams with the insurance bidding and renewal process. Review census data, plan design, rate information, experience data, and related materials to ensure that necessary and accurate information is submitted to renew / continue the policy. Work with carrier representatives to resolve discrepancies regarding missing or inaccurate information on the submissions and communicate the status of submissions to client service team members to ensure marketing submissions are processed a timely manner. Using approved templates, prepare and coordinate creation of new / renewal binders and iPad presentations, open enrollment communications, and other client presentation materials. As skill and efficiency in performing the above duties develops, work with team members to learn how to analyze coverage and premium rate options to determine how best to meet client needs. Provide general administrative support to client service teams. Upload presentations to iPads and generally maintain iPads assigned to the Practice Group. Upload client data to mobile applications. Work with website vendors to maintain client websites. Create and maintain wallet ID cards as requested. Process Broker of Record letters internally and with carriers. Maintain client and carrier contacts in requested internal systems. Prepare client records to be filed following policy renewals and on an ongoing basis. Update and assist in maintaining agency management and filing systems upon renewal and during special project requests. Coordinate open enrollment and other client communication materials as requested. Research trends and update benchmarking templates as requested. Provide general day-to-day support to clients as skill and knowledge develops. Act as liaison for client to research and resolve coverage, claim, and administrative problems. Escalate claim issues within the department and with our carrier partners, using resources and knowledge of procedures. Recognize areas of concern and potential issues and work with client service team to develop solutions. Adhere to internal process and procedures and keep abreast of changing regulations. Follow processes and procedures as outlined in the Procedure Manual. Attend departmental and carrier meetings to gain an understanding of health plan types and coverage options, and learn about changes/trends occurring in the insurance marketplace. Develop good relationships with others on the client service team. information with team members to create a network of information within the Department. Attend monthly service team meetings and other meetings as requested. Provide back up to other service team members as requested. EDUCATION AND/OR EXPERIENCE Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions. This position interacts with and provides service to internal associates and has contact with clients and vendors. The Benefits Service Associate must be positive and approachable, have a professional demeanor, and work effectively with diverse personalities. In addition, the following is required unless otherwise noted: Bachelor degree is preferred. However, a minimum 2 years' experience working in a professional office setting providing administrative support with a heavy emphasis on accuracy and detailed work can be considered in lieu of college. Familiarity with the key features of commonly offered plan types (i.e., HMO, PPO, CDHP-HSA) and a basic knowledge of employee benefit insurance terminology and coverage options preferred. Proficiency in using the internet and Microsoft Office applications to include Outlook, Word, Excel, and PowerPoint to create, format and update documents, presentations, and spreadsheets which contain tables, charts, graphs and advanced formulas. Above average math skills to calculate ratios, rates and percentages. Demonstrated ability to prioritize tasks, resolve problems, plan appropriately and make sound decisions within the scope of job responsibilities when there are changes in workload and when under the pressure of deadlines. Strong verbal and writing skills to communicate in a concise, logical and professional manner. Dependable with the self-initiative to follow through on assignments and work productively with others in a team environment. WORK ENVIRONMENT & PHYSICAL DEMANDS Ability to use computer keyboard and sit in a stationary position for extended periods as well as the use of office equipment such as fax and copy machines, and telephones. Work is performed in a typical interior/office work environment. Occasional overtime may be required. #MMAwest #MMAEHB #LI-DNI The applicable base salary range for this role is $35,600 to $66,200.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

The Customer Service Specialist works with and reports to the Claims and Customer Service Manager, Miami. The position is located at 75 Valencia Avenue Coral Gables, FL 33134. The person in this position is the first to interact with our customers by answering incoming calls from the customer service and claims call queues. The Customer Service Specialist takes on a wide variety of tasks, all of which involve supporting the company's operations and products. They will be interacting with customers and building and maintaining relationships while providing exceptional customer service. In this role you have the ability, and are strongly encouraged to, advance levels within the department. Each level achieved results in increased pay. Knowledge Checks and minimum qualifications are required for advancement. JOB DUTIES AND RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answer incoming calls. Identify and document the needs of the customer utilizing all tools available. Always demonstrate excellent phone etiquette and use written skills to obtain clear and concise documentation of the customer's inquiry. Meet or exceed all performance metrics. Be knowledgeable and have a clear understanding of the business processes within MWG including departments, insurance carriers, brokers/agents, and group contacts. Route calls to appropriate resources. Utilize MWG Administrators Policy Administration Systems to verify eligibility and review members accounts based on the policy assigned. Recognize and resolved customer issues by following standard operating procedures and explaining the process to the customer. Identify and escalate issues to supervisors. Follow up customer calls where necessary and complete the daily assigned voicemails. Perform other duties as assigned by the Department Manager. WORKING ENVIRONMENT REQUIREMENTS: Must be able to perform in a very high paced environment and be flexible to multi-task or handle Ability to work independently with excellent time management Strong written and verbal communication, interpersonal, and relationship building Ability to handle stressful situations Ability to maintain confidentiality and privacy in every aspect of the Knowledge of customer service practices and principles. Excellent problem-solving skills along with keen attention to details. Strong written/verbal communication, interpersonal and relationship building skills. Excellent data entry and typing skills Ability to maintain confidentiality and privacy in every aspect of the job. Always exhibit excellent phone etiquette and professionalism. Knowledge of all products and services. Understand and adhere to each department's policies and procedures within the TPA. EXPERIENCE & EDUCATION REQUIREMENTS: High School Diploma required; Associates or bachelor's degree is preferred. Must have previous customer service experience; previous Call Center experience is a plus. Must have excellent computer skills with experience in Microsoft Tools. Must be able to work well under pressure with multiple priorities and meet deadlines while maintaining a strong attention to detail. JOB ESSENTIAL REQUIREMENTS: The following are job functions that an employee must be capable of performing with or without reasonable accommodation. Must be able to read, write, and speak English and Spanish. Must be able to work as scheduled. Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met. Must be able to bend, stretch, reach, and sit or stand at a desk during 85 % of the working day. Must be able to remain stationary at workstation for extended times and/or walk throughout the area. Will require significant viewing and usage of computers and computer screens.

Taco Bell joined Flynn Group in 2013 with the acquisition of 76 restaurants. Since then, we have more than tripled in size to become the 3rd largest Taco Bell franchisee in the world and growing. We believe that our success is built upon the talent and dedication of our employees. We are proud to offer an encouraging and inclusive work environment where every team member's ideas and contributions are valued. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One. **Join our World-Class Team** At Flynn Group of Companies, we believe that success comes from the talent and dedication of our employees. As one of the premier brands within our diversified portfolio, Taco Bell offers a unique opportunity for ambitious individuals like you to thrive and grow. We are the 3rd largest Taco Bell franchisee in the world and we're still growing! **Embrace the Taco Bell Spirit** We are more than just a fast-food chain; our mission is to Feed People's Lives with Más. Our inclusive and collaborative work environment values every team member's ideas and contributions. As a Team Member, you will have the opportunity to make a significant impact by setting the tone for the customer experience. Your role involves serving delicious food and delivering exceptional service, ensuring our customers' loyalty. You will be the face of our brand, and your dedication will be instrumental in our ongoing success. **Your Responsibilities** As a valued Overnight Team Member, you will have the following responsibilities: + Provide excellent customer service, going above and beyond to create a memorable experience for our customers. + Ensure food quality and safety by following strict guidelines and procedures. + Represent the brand positively, embodying our core values in every interaction. + Maintain a clean and organized work environment, ensuring efficiency and flawless execution. + Works a closing shift (typically ending between 3:00 am - 5:00 am) **Perks and Benefits** We believe in rewarding our team members for their hard work and dedication. As a Taco Bell Team Member, you can expect the following benefits: + Competitive pay, recognizing your commitment and contribution. + Free meals with every shift, ensuring you're fueled and ready to excel. + 401(k) with company match, helping you plan for your future. + Insurance options, including medical, dental, and vision coverage. + Flexible scheduling, allowing you to balance work and personal commitments. + Development opportunities, providing a clear path for growth within our organization. Join our world-class team and be part of something exceptional. Apply today and let's embark on this journey together! Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team! Bell American Group is an equal opportunity employer

Hybrid: Applicants must be a California resident as of their first day of employment. PRINCIPAL RESPONSIBILITIES: Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters. Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations. Member Services Representative I This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements. Principle duties and responsibilities * Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns. * Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination. * Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person. * Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately. * De-escalate situations involving dissatisfied customers, offering patient assistance and support. * Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system. * Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt). * Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members. * Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider. * Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed. * Assist members in navigating alamedaalliance.org, the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available. * Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up. * Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues. * Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits. * Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance. * Always maintain a professional level of service to members. * Always maintain confidentiality of information. * Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions. * Interact positively with all Alliance Departments. * Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt). * Process MS Dept projects * Serve as a back-up to manage the escalated calls. * Perform other duties as assigned. ESSENTIAL FUNCTIONS OF THE JOB * Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates. * Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed. * Member communications: Create and/or mail appropriate member materials and communications as needed. * Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity. * Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls. PHYSICAL REQUIREMENTS * Constant and close visual work at desk or computer. * Constant sitting and working at desk. * Constant data entry using keyboard and/or mouse. * Constant use of multi-monitor setup * Frequent use of telephone and headset. * Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person. * Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs. * Frequent walking and Standing Number of Employees Supervised: 0 MINIMUM QUALIFICATIONS: * Bachelor's degree or equivalent experience preferred. * High school diploma, GED required. * The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated. * A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher. MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE: * Minimum one year of direct customer service experience. Call center experience and managed care experience a plus * Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs. * Demonstrated knowledge expert of AAH Member Services policies and procedures * Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics. * Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure. * Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor. * Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal. * Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests. * Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs. SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE): * Ability to prioritize and adapt to changing situations in a calm and professional manner. * Ability to maintain composure in stressful situations. * Excellent problem-solving skills * Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff. * Skill in basic data entry * Ability to type 40 net words per minute: multi-task * Manual dexterity to operate telephone, computer keyboard equipment. * Speak English proficiently, clearly, and audibly. * Memorize and retain information quickly; meet physical requirements * Spell correctly * Learn the policies, regulations, and rules applicable to business operations. * Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications. * Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing. * Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities. * Strong verbal and written communication skills. * Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments). * Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member. * Must be self-motivated and able to work with minimal supervision * Must be team-oriented and focused on achieving organizational goals. * Proficient problem-solving approach to quickly assess current state and formulate recommendations. * Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon. * Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience. * Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed. * Medical terminology knowledge preferred * Ability to work within a broad systems perspective * Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel. * Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds). Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department. SALARY RANGE $22.88-$34.33 HOURLY The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

Hybrid: Applicants must be a California resident as of their first day of employment. PRINCIPAL RESPONSIBILITIES: Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters. Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations. Member Services Representative I This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements. Principle duties and responsibilities * Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns. * Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination. * Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person. * Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately. * De-escalate situations involving dissatisfied customers, offering patient assistance and support. * Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system. * Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt). * Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members. * Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider. * Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed. * Assist members in navigating alamedaalliance.org, the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available. * Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up. * Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues. * Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits. * Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance. * Always maintain a professional level of service to members. * Always maintain confidentiality of information. * Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions. * Interact positively with all Alliance Departments. * Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt). * Process MS Dept projects * Serve as a back-up to manage the escalated calls. * Perform other duties as assigned. ESSENTIAL FUNCTIONS OF THE JOB * Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates. * Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed. * Member communications: Create and/or mail appropriate member materials and communications as needed. * Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity. * Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls. PHYSICAL REQUIREMENTS * Constant and close visual work at desk or computer. * Constant sitting and working at desk. * Constant data entry using keyboard and/or mouse. * Constant use of multi-monitor setup * Frequent use of telephone and headset. * Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person. * Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs. * Frequent walking and Standing Number of Employees Supervised: 0 MINIMUM QUALIFICATIONS: * Bachelor's degree or equivalent experience preferred. * High school diploma, GED required. * The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated. * A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher. MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE: * Minimum one year of direct customer service experience. Call center experience and managed care experience a plus * Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs. * Demonstrated knowledge expert of AAH Member Services policies and procedures * Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics. * Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure. * Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor. * Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal. * Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests. * Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs. SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE): * Ability to prioritize and adapt to changing situations in a calm and professional manner. * Ability to maintain composure in stressful situations. * Excellent problem-solving skills * Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff. * Skill in basic data entry * Ability to type 40 net words per minute: multi-task * Manual dexterity to operate telephone, computer keyboard equipment. * Speak English proficiently, clearly, and audibly. * Memorize and retain information quickly; meet physical requirements * Spell correctly * Learn the policies, regulations, and rules applicable to business operations. * Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications. * Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing. * Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities. * Strong verbal and written communication skills. * Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments). * Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member. * Must be self-motivated and able to work with minimal supervision * Must be team-oriented and focused on achieving organizational goals. * Proficient problem-solving approach to quickly assess current state and formulate recommendations. * Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon. * Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience. * Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed. * Medical terminology knowledge preferred * Ability to work within a broad systems perspective. * Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel. * Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds). Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department. SALARY RANGE $22.88-$34.33 HOURLY The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

Pay Range: $10 -$11HR Monthly Bonus Opportunity Our Perks: * Comprehensive paid training with continuous on-going training and mentorship * Recognition culture * Comprehensive Benefits package including medical, dental, vision and life insurance * Retirement Plan: A 401K plan with a percentage of company-matched contributions * Fitness: We reimburse up to $15 a month to an employee for maintaining a healthy lifestyle and attending the gym regularly. * Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost * Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance What You Will Do: As a Service Associate, you will be responsible for processing vehicle registration renewals and issuing temporary permits. Appointed by the Hidalgo County Tax Assessor-Collector, you will perform duties in full compliance with all relevant laws, regulations, ordinances, and court rulings in the jurisdictions where the company operates. The Perfect Match: * Bilingual in English and Spanish preferred * Sales or customer service experience * High School Diploma or GED * Clean driving record * No Criminal History * Clear Scofflaw Financial responsibility * Ability to type 40+ WPM * 1-2 Years experience with Microsoft Word and Excel * 1-2 Years cash register / Cash Handling experience * Excellent follow-up and multi-tasking skills * Ambitious professional, motivated by opportunity for advancement * Excellent written and verbal communication skills Bridgepoint Insurance & Permits Freeway Insurance CBU

Pay Range: $10 -$11HR Monthly Bonus Opportunity Our Perks: * Comprehensive paid training with continuous on-going training and mentorship * Recognition culture * Comprehensive Benefits package including medical, dental, vision and life insurance * Retirement Plan: A 401K plan with a percentage of company-matched contributions * Fitness: We reimburse up to $15 a month to an employee for maintaining a healthy lifestyle and attending the gym regularly. * Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost * Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance What You Will Do: As a Service Associate, you will be responsible for processing vehicle registration renewals and issuing temporary permits. Appointed by the Hidalgo County Tax Assessor-Collector, you will perform duties in full compliance with all relevant laws, regulations, ordinances, and court rulings in the jurisdictions where the company operates. The Perfect Match: * Bilingual in English and Spanish preferred * Sales or customer service experience * High School Diploma or GED * Clean driving record * No Criminal History * Clear Scofflaw Financial responsibility * Ability to type 40+ WPM * 1-2 Years experience with Microsoft Word and Excel * 1-2 Years cash register / Cash Handling experience * Excellent follow-up and multi-tasking skills * Ambitious professional, motivated by opportunity for advancement * Excellent written and verbal communication skills Bridgepoint Insurance & Permits Freeway Insurance CBU

Job DescriptionBenefits: Bonus based on performance Competitive salary Free uniforms Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: At John Cook State Farm, we pride ourselves on being a fun and competitive agency where teamwork and growth go hand in hand. Were dedicated to creating a welcoming and supportive environment for both our employees and customers. Working here is rewarding because we focus on what truly mattersprotecting our customers most important assets and helping them feel secure. We believe in recognizing and rewarding hard work. Our team members have the opportunity to increase their earnings based on performance, and were committed to providing clear paths for career growth. At John Cook State Farm, we support our employees every step of the way to help them reach their full potential and achieve their professional goals. RESPONSIBILITIES: Develop and maintain customer relationships in insurance and financial services. Consult customers with comprehensive financial planning and insurance options. Assist customers with retirement planning, investment management, and insurance needs. Stay current with market trends and product offerings. Quick response to customer inquiries. Answering phones and directing customers to the proper team member (we all do this!). QUALIFICATIONS: 3+ years of experience in insurance and financial services preferred. Communication and interpersonal skills. Licenses in insurance and FINRA Series 6 and 63 preferred. 2+ years professional experience in sales or customer service required.