Senior Data Analyst- jobs at KBR - 6212 jobs

Description & Requirements Thinking about an alternative legal career? Our Data team supports the Bloomberg Industry Group (INDG) business, which offers outstanding tools, search, and analytics for products in the areas of Law, Government and Tax. Bloomberg is changing the legal industry by delivering the most sophisticated research platform on the market with a focus on automation, analytics and real-time answers. INDG provides users with fast access to legal content and analysis, practice tools, company information and market intelligence through advanced search & analytic capabilities. Our Team: The Legal Data Analysis team plays a critical role in the development and maintenance of Bloomberg Industry Group's products, which include Bloomberg Law (BLAW), Bloomberg Tax (BTAX) and Bloomberg Government (BGOV). Our team of former practicing attorneys applies their legal expertise and deep understanding of customer workflows to support AI product development. Our team works cross-functionally, collaborating closely with Product and Engineering teams to develop and evaluate AI-driven solutions, ensuring they are accurate, intuitive, and valuable to legal, tax and government professionals. What's The Role? As a Legal Data Analyst, you'll apply your tax and accounting expertise in a dynamic, non-traditional setting and help support development of Bloomberg Tax's AI-enabled tools from a data perspective. You'll collaborate with cross-functional partners to evaluate data quality, test AI performance, and ensure product decisions reflect user needs and expectations. Your analytical thinking, attention to detail, and understanding of practitioner workflows will directly influence the quality and success of our products. We'll trust you to: Effectively apply your tax and accounting subject matter expertise to support the development of new technology-driven solutions, including ensuring legal and tax outputs meet customer expectations Partner with cross-functional teams to understand requirements and approach, translating domain-specific knowledge into clear inputs for AI models and actionable feedback for technical stakeholders Communicate nuanced legal and tax concepts to technical and non-technical stakeholders and translate complex problems effectively Craft, test, and refine prompts for large language models (LLMs) to generate high-quality outputs that are contextually accurate and tailored to legal and tax workflows Evaluate model outputs, providing definition and clarity when unspecified and applying close attention to detail and an understanding of customer expectations. Manage multiple projects in a fast-paced, evolving environment You'll need to have: A Bachelor's degree Juris Doctor (JD) degree from an accredited law school Admission to a U.S. State Bar 2+ years of relevant tax practice experience Familiarity with online legal research and accounting tools Excellent communication and collaboration skills, with particular focus on sophisticated and complex concepts Strong project management, analytical and problem-solving skills Demonstrated ability to deliver high quality work product on demanding deadlines Ability to navigate ambiguity and establish clear, actionable objectives Ability to be flexible in shifting between projects in a fast-paced environment. Self-starter and the ability to work with a high-degree of autonomy Legal authorization to work in the US without visa sponsorship now and in the future We'd love to see: Experience with the Bloomberg Tax Research or Software products is a plus Experience with ASC 740 Tax Provision Strong interest in emerging technologies including LLMs A Certified Public Accountant (CPA) license from a state Board of Accountancy Does this sound like you? Apply if you think we're a good match. We'll get in touch to let you know what the next steps are. Salary Range = 110000 - 150000 USD Annually + Benefits + Bonus The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

MANTECH seeks a motivated, career and customer-oriented Counterintelligence Cyber Threat Technical Analyst to join our team in Springfield, VA or St. Louis, MO. Responsibilities include but are not limited to: Ensure Reporting Excellence & Process Adherence: Guarantee the completion of accurate and timely reports, ensuring all processes and activities align with established timeframes and standard operating procedures. Provide Comprehensive CI Cyber Support: Offer written and technical analysis to support teammates in completing forensic reports, CI Cyber inquiries, and all recurring monthly, quarterly, and annual CI Cyber Threat reports, contributing to a deeper understanding of specific threats. Conduct Threat Detection and Analysis: Detect anomalous network activity through data analysis, evaluate intrusion detection systems, incident tickets, event and log analysis, and security change tracking. Perform thorough threat analysis, generate forecasts and alerts, and recommend effective countermeasures. Investigate Malicious Code and Mitigate Risks: Investigate instances of malicious code to determine attack vectors, payloads, origins, and the extent of damage or data exfiltration. Identify risks to computer systems and propose corrective actions or software recommendations to mitigate malware intrusions. Develop Requirements and Document Best Practices: Identify, analyze, define, and coordinate user, customer, and stakeholder needs, translating them into technical requirements. Document best practices, lessons learned, processes, and procedures for quality assurance. Minimum Qualifications: 7+ years Network Analysis experience. Identify, decipher, and understand network artifacts. Possess or obtain certification to comply with DoD 8570.01-M Information Assurance (IA) requirements within one calendar year of assignment. Shall possess or obtain and maintain IA III certification. Desired Qualifications: Credentialed graduate of an accredited federal or DoD CI training academy. Bachelor's degree in a Science, Technology, Engineering or Mathematics discipline. Possess a DoD Cyber Crimes Investigator certification. Possess a post-graduate degree in a Science, Technology, Engineering or Mathematics discipline. Experience with malware analysis. Clearance Requirements: Must have a TS/SCI with the ability to pass a Poly Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

Arcesium seeks a highly motivated Data Strategy Lead to join our Product Team. This individual will be at the forefront of defining and executing the integration partner strategy for Arcesium's products and clients - growing our integration partner ecosystem and working closely with product managers, segment heads, and others senior stakeholders across the organization as we enter new market segments and build new capabilities. Responsibilities Explore, assess, establish framework for integration of new partners on behalf of clients or product leadership, based on product roadmap, segment and commercial priorities Originate and cultivate relationships, including alliances, partnerships, and distribution with third-party data and software providers on behalf of Arcesium and its clients Collaborate with Marketing to develop and author thought leadership content that furthers Arcesium's reputation as a forward-thinking and trusted source of information, in particular on topics of data and software Conduct comparative analysis and provide thought leadership on the overall direction of the data landscape, including data in the asset management industry, covering the established providers as well as emerging sources and uses of data and software Ensure continuity and consistency of the Arcesium integration partner story working in conjunction with segment heads, sales, marketing, and product Qualifications The ideal candidate will have at least 3-5 years of relevant experience navigating the financial services third party data, software, and counterparty landscape This individual must possess exceptional verbal and written communication skills, and be able to manage multiple concurrent initiatives This person must be proactive and self-motivated, with a passion about working in a collaborative, entrepreneurial environment The expected annual base salary for this position is $200,000 - $240,000. Our compensation package includes variable compensation in the form of a year-end bonus, guaranteed in the first year of hire, benefits including medical and prescription drug coverage, and 401k contribution matching. The applicable annual base salary paid to a successful applicant will be determined based on multiple factors including without limitation the nature and extent of prior experience and educational background. #LI-JS1 #LI-Hybrid Remote eligible states include: NY, NJ, MA, MN, IL, FL, TX, OH, PA, CT, NC, CA, GA Arcesium's Personal Data Privacy Notice for Candidates is linked here.

A leading technology company seeks a Senior Product Data Scientist in Mountain View, CA, to analyze data and provide strategic insights to enhance product decisions. Candidates should have a bachelor's in a quantitative field, with 8 years of experience in analytics, coding skills in Python, R, and SQL, and a passion for problem-solving. This role offers a competitive salary range of $156,000 to $229,000, along with a bonus, equity, and benefits. #J-18808-Ljbffr

corporate_fare Google place Mountain View, CA, USA Apply Bachelor's degree in Statistics, Mathematics, Data Science, Engineering, Physics, Economics, or a related quantitative field. 8 years of experience using analytics to solve product or business problems, performing statistical analysis, and coding (e.g., Python, R, SQL), or 5 years of experience with an advanced degree. Preferred qualifications: Master's degree in Statistics, Mathematics, Data Science, Engineering, Physics, Economics, or a related quantitative field. About the job Help serve Google's worldwide user base of more than a billion people. Data Scientists provide quantitative support, market understanding and a strategic perspective to our partners throughout the organization. As a data-loving member of the team, you serve as an analytics expert for your partners, using numbers to help them make better decisions. You will weave stories with meaningful insight from data. You'll make critical recommendations for your fellow Googlers in Engineering and Product Management. You relish tallying up the numbers one minute and communicating your findings to a team leader the next. The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world. The US base salary range for this full-time position is $156,000-$229,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google . Responsibilities Perform analysis utilizing relevant tools (e.g., SQL, R, Python). Help solve problems, narrowing down multiple options into the best approach, and take ownership of open-ended ambiguous business problems to reach an optimal solution. Build new processes, procedures, methods, tests, and components with foresight to anticipate and address future issues. Report on Key Performance Indicators (KPIs) to support business reviews with the cross-functional/organizational leadership team. Translate analysis results to business insights or product improvement opportunities. Build and prototype analysis and business cases iteratively to provide insights at scale. Develop knowledge of Google data structures and metrics, advocating for changes where needed for product development. Influence across teams to align resources and direction. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr

Role: Business Data Analyst - P&C Insurance Domain: P&C Insurance domain Mandatory Skill: SQL NOTE: · We require a Business Data Analyst (BDA) with strong technical expertise and hands-on experience in SQL. The candidate must have prior experience in the Insurance domain, specifically within Property & Casualty (P&C) Insurance. · Please note that both technical SQL expertise and P&C Insurance domain experience are mandatory. Kindly do not submit any candidates who do not meet these requirements. Role: Job Summary We are seeking a senior Business Data Analyst with strong experience in enterprise data analysis, transformation, and large-scale data platforms within the Property & Casualty Insurance domain. This role operates as a lead-level liaison between Data Engineers, Actuaries, and Business Stakeholders, supporting data-driven initiatives with a focus on accuracy, consistency, and business alignment. Key Responsibilities · Perform end-to-end data analysis, including data profiling, validation, and transformation for enterprise data initiatives. · Develop and maintain Source-to-Target Mapping (STTM), Business Requirements (BRD), and data analysis documentation. · Act as a primary coordinator between data engineers and actuaries, supporting planning, prioritization, and delivery. · Collaborate with data engineers to implement and validate data consolidation and transformation logic, primarily on Snowflake. · Write and optimize complex SQL queries to support analytics and reporting on large datasets. · Apply P&C insurance domain knowledge (policy and claims lifecycle) to ensure data aligns with business and actuarial needs. · Participate in SDLC activities, including requirements gathering, design reviews, testing support, and production readiness. Required Skills & Experience · 5+ years of experience in business/data analysis within enterprise data environments. · Strong proficiency in SQL and experience with Snowflake (required). · Proven experience creating STTM, BRD, and data analysis documentation. · Solid understanding of ETL/ELT processes and data transformation concepts. · In-depth knowledge of Property & Casualty Insurance, including policy and claims data. · Strong communication and coordination skills, with experience acting as a liaison between technical and business teams. · Good understanding of SDLC and enterprise data delivery processes

**Weekly Hours:** 40 **Role Number:** 200*********** At Apple, we work every day to create products that enrich people's lives. Our Advertising Platforms group makes it possible for people around the world to easily access informative and imaginative content on their devices while helping publishers and developers promote and monetize their work. Today, our technology and services power advertising in Search Ads in App Store and Apple News. Our platforms are highly-performant, deployed at scale, and setting new standards for enabling effective advertising while protecting user privacy. Ads Experimentation team is seeking a Machine Learning Engineer and Statistician who will help drive innovation. This is a hands-on role for developing & supporting a state of the art ads experimentation platform. This role requires partnering with cross-functional teams to effectively coordinate the complex interdependencies inherent in application development. A successful candidate has strong technical skills and is eager to create intuitive user experiences; they have a keen eye for the details that surprise and delight our customers. While understanding our product features, you will perform rigorous analyses, measure performance and make data-driven decisions and develop scalable tools that facilitate quick and accurate decision making. **Description** Design and build a new generation of experimentation platform for the Ads Platform organization. Apply leading-edge technologies to enable safe and data driven launch of features that help connect Apple users and advertisers while delivering on Apple's privacy commitment through experimentation. Collaborate with stakeholders and data scientists to design experiments and statistical methods that account for the marketplace dynamics and yield reliable treatment effects. Provide expert technical guidance to engineers and scientists on statistical techniques, experiment design and data engineering. You will join and contribute to a culture that emphasizes observability and understandability, reliability, resiliency, simplicity, reusability, extensibility, scalability, velocity and productivity. We are one team, nurturing each other's growth and supporting each other in delivering for our customers and Apple. **Minimum Qualifications** + 8+ years of experience in software and data science or statistics with an in-depth understanding of SQL and causal inference. Industry experience in SDLC is preferred. + Analysis: Conduct rigorous, end-to-end analyses using SQL, Python, and statistical methods to uncover insights and improve treatment effect estimates. + Experience with A/B testing infrastructure and methodologies and deep understanding of the assumptions of randomized control trials. Experience in marketplace experimentation is a bonus. + Familiarity with causal machine learning tools and technologies. Well versed in observational causal techniques like regression, propensity score matching, Diff in Diff, regression discontinuity and instrumental variables. + Design and analyze controlled experiments or counterfactual causal inference studies to estimate the incremental and long term impact of interventions. Experience in measuring advertiser value from campaigns or algorithmic changes is a huge plus. + Proficiency in SQL and Pyspark or Scala to conduct analyses and build data products (pipelines and dashboards) to automate experiment reporting at scale. + Lead the design, development, and maintenance of scalable and reliable data pipelines. Implement robust data quality checks, monitoring systems, and data lineage tracking. Advocate best practices for data engineering. + Strategic Partnership: Work directly with stakeholders, including senior leaders, to identify, scope, and prioritise high-impact questions. **Preferred Qualifications** + Advanced Degree in Computer Science, Statistics, Applied Math or related field. + Skilled at operating in a cross-functional organization. + Ability to understand ambiguous and complex problems and design and execute analytical approaches and turn analysis into clear and concise takeaways that drive action. + Curious business attitude with a proven ability to seek projects with a sense of ownership. + Excellent communication, social and presentation skills. + Desire to work in a fast-paced and challenging work environment. + Mentor junior engineers and scientists on the team. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (*********************************************************************************************** .

Immediate need for a talented Data Analyst. This is a 06+months contract opportunity with long-term potential and is located in Dallas TX (Hybrid). Please review the job description below and contact me ASAP if you are interested. Pay Range: $40 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Key skills; Data Analyst, Data Modelling, Data Quality, Data Governance Hands on technical Data Analysis experience SQL and Python is a must to be able to code and demonstrate coding experience (will solve coding problems during interview) Data Analysis process, Data Modeling, Data Quality, Metadata, Data Governance knowledge is preferred. Healthcare knowledge will be preferred. Microsoft Azure and Fabric experience will be preferred. Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

CV Resources is partnering with a real estate firm in search for a MRI Super User (MRI Web) with a strong property accounting background to serve as the functional and reporting expert for the MRI platform. This role will own MRI data, reporting, queries, and system optimization, acting as the bridge between Accounting, Property Management, and IT/Systems. The ideal candidate is highly proficient in MRI Web, can write and modify queries, build custom reports, and understands how property accounting workflows, lease data, CAM, and financial reporting should function inside MRI. Key Responsibilities MRI System Ownership & Reporting Serve as the MRI Web subject matter expert for the organization Build, modify, and maintain MRI queries, reports, and dashboards Design and automate standard and ad-hoc reports for Accounting, Property Management, Asset Management, and Leadership Support month-end, quarter-end, and year-end reporting needs from MRI Ensure data integrity across leases, tenants, properties, GL, and CAM structures Troubleshoot data, reporting, and configuration issues in MRI Business & Accounting Support Partner closely with Property Accounting and Property Management teams to support: Financial reporting Lease administration CAM reconciliations Budgets and forecasts Translate business and accounting requirements into MRI configurations and reporting solutions Support lease setup, amendments, CAM structures, and billing rules in MRI Assist with system enhancements, process improvements, and reporting automation System Administration & Optimization Own MRI Web configuration, security roles, and user access (in partnership with IT) Document system processes, reporting logic, and data structures Identify opportunities to improve reporting speed, accuracy, and usability Serve as primary liaison with MRI support and consultants as needed Qualifications Required 3+ years of hands-on MRI (preferably MRI Web) experience Proven experience writing MRI queries and building custom reports Strong property accounting background (commercial real estate preferred) Solid understanding of: General ledger Lease administration Tenant billing CAM Financial statements Advanced Excel skills

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. **** Develop and implement a set of techniques or analytics applications to transform raw data into meaningful information using data-oriented programming languages and visualization software. Apply data mining, data modeling, natural language processing, and machine learning to extract and analyze information from large structured and unstructured datasets. Visualize, interpret, and report data findings. May create dynamic data reports. **Job Description - Grade Specific** Responsible for helping the company leverage data, working with the team of data scientists and engineers to provide valuable direction and make informed decisions concerning the product, growth, and engagement Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Ref. code: 240304 Posted on: Nov 21, 2025 Experience Level: Experienced Professionals Contract Type: Permanent Location: New York, NY, US Brand: Capgemini Professional Community: Data & AI Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Location: Bay Area, CA or Tucson, AZ (On-site). This role will require traveling to the Pleasanton and/or Tucson offices. Employment Type: Contract (W-2 Hourly or C2C). Duration: 12 months. Possibility of renewal depending on personal performance and business needs. Rate: $60 - $75/hr W-2 Hourly. About Us Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering. About the Role We are seeking an experienced Business Analyst / Consultant to support digital transformation initiatives within Research & Development (R&D), with a strong focus on laboratory systems and process optimization. This role will support the implementation of a new Laboratory Information Management System (LIMS) and play a key role in driving operational excellence, data governance, and regulatory compliance across global R&D operations. In this role, you will act as a key consultant, partnering closely with scientific, technical, and business stakeholders to assess current-state processes, identify gaps, and define clear functional and technical requirements to enable successful system implementation and adoption. This role supports a strategic digital transformation program aimed at retiring legacy laboratory tools and implementing a modern, scalable LIMS for biospecimen and laboratory data management. The program focuses on improving process efficiency, data integrity, compliance, and integration across digital lab technologies. Key Responsibilities Digital Tool Consulting & Integration: Support the migration from legacy laboratory systems to a unified LIMS platform, ensuring a smooth transition and full divestment of legacy tools by target timelines. Partner with cross-functional teams to ensure seamless integration with existing digital lab technologies and enterprise systems. Advise on best practices for system configuration, data migration, archival, training, and validation. Process Improvement & Operational Excellence: Lead process improvement initiatives using Lean / Lean Six Sigma methodologies to reduce inefficiencies and improve laboratory operations. Facilitate operational excellence and process-mapping workshops across multiple functions. Conduct current-state and future-state assessments to identify functionality gaps and scalable solutions aligned with R&D objectives. Business Analysis & Stakeholder Engagement: Engage with R&D scientists, engineers, and technical teams to gather, document, and validate business and system requirements. Translate scientific and operational needs into clear, unambiguous functional and technical requirements for vendor implementation. Evaluate implemented solutions to measure value realization and recommend continuous improvements. Data Governance, Quality & Compliance: Advise on adherence to FAIR data principles, GDPR, and global data privacy and regulatory requirements. Ensure systems support audit-ready documentation, traceability, and secure management of biospecimens and experimental data. Collaborate with IT and digital teams to enable a strong data backbone supporting automation, connectivity, and emerging technologies (e.g., sensors, IoT). Qualifications 5+ years of experience in business analysis, consulting, or process improvement rolesinthe biopharmaceutical and diagnostics industry. Proven experience applying Lean, Lean Six Sigma, or similar methodologies in complex environments. Related certification is a must. Hands-on experience implementing or supporting modern LIMS and biorepository platforms; familiarity with system integrations and complex digital ecosystems. Strong understanding of biospecimen lifecycles, laboratory workflows, ethics, and data privacy considerations. A scientific background is a big plus. Ability to leverage connected data to generate insights and support data-driven decision-making. Demonstrated experience in change management and driving the adoption of new digital tools and enabling cultural shifts toward standardized, data-driven processes. Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders, including senior leadership. Self-motivated individual who can maintain the quality, accuracy, and timeliness of deliverables. Strong interpersonal skills and the ability to build effective working relationships inside and outside their functional area. Ability to work in a fast-paced, dynamic environment with efficiency, and capable of handling multiple projects. What We Offer (W2 Employment) Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being. Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA. Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development. Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer. Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage. Employee Assistance Program (EAP): Support for legal, financial, and personal challenges. 401(k) Retirement Savings: 1% employer match. Career Growth Opportunities: Pathways for advancement and skill development. Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection. *** Concord is an execution partner helping organizations drive digital transformation, modernization and scalable technology solutions. We deliver real results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence! #J-18808-Ljbffr

DescriptionAbout Us NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We're independent and vendor-neutral, so we have our clients' best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset. Join Our Talent Community Interested in future data analyst roles? We're always eager to connect with talented professionals. This posting is intended to identify and engage potential candidates in advance of hiring needs. Applications will be reviewed regularly, and qualified candidates will be contacted when a role becomes available. At NYSTEC, consultants at all levels contribute to data analysis work across a wide range of client projects. In this type of role, you'll work closely with stakeholders to identify opportunities for change in how their organization operates and will help design and deliver solutions that drive meaningful impact. This includes critical thinking and problem-solving, as well as understanding data analysis. Key Responsibilities Develop and maintain reports and dashboards for internal teams, clients, and stakeholders. Collaborate with team members to analyze and collect data. Perform data quality verification checks to ensure the accuracy of reports and data. Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality. Manage data and effectively document data processes. Collaborate with team members to solve complex problems using data. Qualifications Analytical skills and ability to interpret data trends. Ability to communicate insights clearly to non-technical stakeholders. Experience preparing reports or dashboards for business use. Attention to detail and accuracy in data review. Experience using and analyzing information or data to inform decision-making. Ability to develop relationships with stakeholders and to understand their needs through excellent listening and effective written and verbal communication. Proficiency with the Microsoft Office suite of products, with advanced Excel and Word skills. Advanced Qualifications Proficiency in structured query language (SQL) for querying and joining datasets. Experience with business intelligence (BI) and visualization tools (e.g., Tableau, Power BI). Knowledge of Python, R, or other programming languages for analysis. Familiarity with databases, data warehouses, or cloud platforms (e.g., Snowflake, AWS, Azure). Understanding of data governance, data quality, or compliance frameworks. Data analysts span a variety of consultancy levels based on experience, skills, and project needs. Anticipated opportunities may fall within a salary range of $60,407-$145,271 per year. When determining compensation, we analyze and carefully consider several factors, including position level, skill set, experience, location, and job-related qualifications. It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. Learn more about NYSTEC by visiting nystec.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are seeking experienced UAT Lead to manage complex, global initiatives across People organization. Candidates will be responsible for managing cross-functional and cross-organizational teams to test, build and roll-out innovative technology and business process solutions that increase efficiencies, improve customer satisfaction, and drive revenue. Candidates should have subject matter expertise in at least one of the functional areas, exceptional UAT skills, a maniacal attention to detail, and a proven ability to influence and collaborate across all levels of the organization. Essential Duties and Responsibilities: Leverage industry trends, best practices, and leading-edge technology and process improvement on UATs. Comprehensive knowledge of HR processes and systems a plus (preferred). Provide functional subject matter expertise. Anticipate customers' needs. Participates in technical and functional design meetings to ensure requirements are clearly defined and testable. Ability to identify and write test scenarios, test cases and scripts as needed and lead the UAT lifecycle. Ensures the existence of development and test environment standards. Conduct Environment Readiness by ensuring environment mapping for boundary systems, master data, integration layers and our Partner's Systems Readiness. Responsible for the management and execution of detailed test plans to verify software functionality and adherence to business requirements. Responsible for test project status reporting, defect tracking and risk assessments. Coordinates with assigned IS&T, Project Manager, Business Analysts, and Development members to deliver a solid platform for the business users to conduct UAT. Coordinate with internal UAT teams (onsite and offshore). Develop and maintain key UAT documentation to ensure the proper amount of structure is applied to enable project success (ie UAT Kickoff, UAT Planning, etc). Facilitate project-related testing and lessons learned work. Provide timely updates and elevate critical risks to project, management and senior- executive teams. Measure and track results. Achieve business benefit.

Are you an experienced Data Analyst with a desire to excel? If so, then Talent Software Services may have a job for you! Our client is seeking an experienced Data Analyst for a contract hire to work at their company in Columbia, SC (Hybrid). Primary Responsibilities/Accountabilities: Development & Consultative Work (Customer-Facing) Facilitate meetings with business stakeholders Gather, document, and validate requirements Understand I/S business processes to design effective data solutions Develop dashboards, reports, automation, and analytics solutions Collaborate with management and cross-functional teams Present findings, insights, and solutions to internal customers Balance both technical problem-solving and business consulting skills Recurring / Operational Data Work Execute recurring, repeatable reporting and operational tasks Deliver timely and accurate insights for business decision-making Handle ad-hoc reporting and data analyses as needed Maintain and monitor automated reporting processes Review recurring reports annually to ensure continued business value Ensure quality, consistency, accuracy, and meaningful insights Strong SQL BI expertise Highly analytical with proven research skills Confident communicator who can run meetings and work with business partners Able to build dashboards, automate data flows, and present insights Thrives in both structured operational tasks and open-ended development work Collaborative, consultative, and solution-focused Qualifications: Advanced knowledge of Microsoft Office. Knowledge of programming languages across various software platforms, using DB2, SQL, and/or relational databases. Knowledge of tools such as Visual Basic and Macros useful in automating reporting processes. Bachelor's degree in: Statistics Computer Science Mathematics Business Healthcare Or a related field Degree Equivalency Options: Associate degree plus 2 years reporting/data analysis experience, OR 4 years reporting/data analysis experience (no degree required) 4 years research & data analysis experience 6 years research & data analysis experience (mid-senior level) Strong SQL (core requirement) Power BI Advanced Microsoft Excel Ability to train subordinate staff including providing assistance/guidance to staff in design/execution of reporting needs. Proven experience with report writing and technical requirements analysis, data and business process modeling/mapping, and methodology development. Strong understanding of relational database structures, theories, principles, and practices. Preferred: Computer programming skills. Negotiation or persuasion skills. Knowledge of ICD9/CPT4 coding. Knowledge of the healthcare delivery system. SAS experience. Work environment: Typical office environment. Some travel between buildings and out of town. Tableau Power Automate Python GitHub MS Access

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Job Summary The ServiceNow SIAM Business Analyst is a client-facing expert responsible for designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform. This role combines deep knowledge of SIAM operating models and ServiceNow capabilities across the ServiceNow platform to assess and deliver integrated, multi-supplier service environments that meet business and technical requirements. Key Requirements Responsibilities Support the definition and implementation of SIAM frameworks within ServiceNow, including service definitions, SLAs, and critical metrics. Collaborate with engagement teams to translate business needs into technical requirements and ServiceNow workflows. Develop and maintain Service Management Manuals (SMMs) and supporting documentation for SIAM delivery. Configure and integrate ServiceNow modules relevant to SIAM, such as Incident, Problem, Change, Service Catalog, Supplier Management, and Service Level Management. Provide guidance on industry best practices and ensure alignment with ITIL and SIAM principles. Design and implement dashboards and performance analytics to monitor service delivery and supplier performance. Support onboarding and configuration of Managed Service Providers (MSPs) and ensure seamless integration with middleware platforms. Participate in governance forums and contribute to continuous improvement initiatives across service towers. Required Qualifications Proven experience in SIAM and ServiceNow solution design and implementation. Strong understanding of ServiceNow platform, architecture and modules relevant to SIAM. Expertise in business and technical writing for client-facing documentation. Familiarity with infrastructure, networks, databases, and web technologies. Excellent communication and stakeholder engagement skills. Ability to work independently and proactively address integration challenges. Ability to work with clients and stakeholders of all levels. Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments. Ability to create engagement documentation and collateral. Preferred Qualifications Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK). ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications. Experience with multi-vendor environments and service integrator models. Knowledge of governance frameworks and performance metrics. The base compensation range for this role in the posted location is: $115,000 to $130,000 Base Salary USD. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Job Summary The ServiceNow SIAM Business Analyst is a client-facing expert responsible for designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform. This role combines deep knowledge of SIAM operating models and ServiceNow capabilities across the ServiceNow platform to assess and deliver integrated, multi-supplier service environments that meet business and technical requirements. Key Requirements Responsibilities Support the definition and implementation of SIAM frameworks within ServiceNow, including service definitions, SLAs, and critical metrics. Collaborate with engagement teams to translate business needs into technical requirements and ServiceNow workflows. Develop and maintain Service Management Manuals (SMMs) and supporting documentation for SIAM delivery. Configure and integrate ServiceNow modules relevant to SIAM, such as Incident, Problem, Change, Service Catalog, Supplier Management, and Service Level Management. Provide guidance on industry best practices and ensure alignment with ITIL and SIAM principles. Design and implement dashboards and performance analytics to monitor service delivery and supplier performance. Support onboarding and configuration of Managed Service Providers (MSPs) and ensure seamless integration with middleware platforms. Participate in governance forums and contribute to continuous improvement initiatives across service towers. Required Qualifications Proven experience in SIAM and ServiceNow solution design and implementation. Strong understanding of ServiceNow platform, architecture and modules relevant to SIAM. Expertise in business and technical writing for client-facing documentation. Familiarity with infrastructure, networks, databases, and web technologies. Excellent communication and stakeholder engagement skills. Ability to work independently and proactively address integration challenges. Ability to work with clients and stakeholders of all levels. Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments. Ability to create engagement documentation and collateral. Preferred Qualifications Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK). ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications. Experience with multi-vendor environments and service integrator models. Knowledge of governance frameworks and performance metrics. The base compensation range for this role in the posted location is: $115,000 to $130,000 Base Salary USD. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

The Senior Business Analyst will be responsible for the identification of solutions to meet the business needs of both internal and external clients and stakeholders. The ideal candidate would have experience in both agile (scrum/kanban) and waterfall project execution methodologies. Essential Duties/Responsibilities: • Interacts with business stakeholders and subject matter experts to understand project charters, business cases and objectives to gather, document and analyze business needs and translate to requirements or user stories for project execution and delivery. • Utilizes business experience and skills to assess and advise on the practicality of alternatives, mitigating technical limitations with operational realities, to produce fit-for-purpose solutions. • Applies available standards, methods, and tools in an effective way to produce deliverables for design, testing and implementation. • Takes responsibility for investigative work to determine the business requirements that provide value to both internal and external customers. • Works collaboratively with management, employees, and project and development teams to execute on prioritized work and ensure objectives, timelines and quality are met as expected. • Builds and maintains strong relationships with all project stakeholders, including IT and business stakeholders. • Provides level-of-effort regarding scope and complexity of business analysis deliverables and holds him/herself/themselves to the commitments made for business analysis deliverables. • Manages requirements gathering and application gap analysis. • Maps process in both current and future state to identify optimization, improvements and controls • Supports project teams through all aspects of project execution including discovery, requirements gathering, user story creation, execution of testing. • Facilitates User Acceptance Testing, including defect management. Minimum Requirements: • Bachelor's degree preferred; experience may be considered in lieu of a degree. • 2+ years of experience in energy industry environment. • Minimum of 5 years of experience in analyzing and developing business processes and participating in business processes and system improvement efforts. • Minimum of 5 years' experience working in agile product teams or project-based teams. • Experience working with stakeholders who have competing priorities and gaining alignment to deliver value-add projects and features. Preferred Qualifications: • Experience with utilizing project management methodologies including waterfall, scrum, and kanban. • Experience serving as a product owner on a team, project, or initiative. • Collaboration on user experience planning with cross-functional design and development teams. • Ability to deliver real and measurable results. • Strong verbal and written communication skills. • Excellent interpersonal and leadership skills. • Collaborative team player • Strong process mapping abilities • Experience working and presenting with senior leadership Additional Knowledge, Skills and Abilities: • Knowledge of project management methodologies including waterfall and agile. • Knowledge of business analysis tools and techniques. • Knowledge of agile, kanban, and scrum ceremonies. • Experienced user of Microsoft Excel, Word, PowerPoint, Power BI, Visio and agile planning tools such as Azure DevOps. • Strong problem-solving, organizational, and time management skills. • Able to work independently and adaptable to changing priorities

Shift : Monday-Friday 8:00-4:30 CT (flexible hours) What level of experience, certifications, and specific skills are required? 1. 1-3 years Genesys Cloud experience 2. Experience updating and maintaining data tables 3. Experience managing operating schedules and schedule groups. Summary: The Consulting Configuration Analyst of Patient Contact Operations role is a key member of the Company's Contact Center Operations Support team with the responsibility of working with the Director - Contact Center Optimization to collaborate with cross-functional teams to define and document configuration management requirements, ensuring accurate and up-to-date configuration data. DUTIES INCLUDE BUT ARE NOT LIMITED TO: Maintaining the configuration management database. Oversee the tracking, identification, and control of configuration items throughout their lifecycle. Develop and maintain configuration management plans, policies, and procedures to adhere to industry standards and regulatory requirements. Conduct comprehensive configuration audits and reviews to ensure consistency, accuracy, and compliance. Conduct monthly scans of all environments. Maintain version control of operational configurations for hardware and software. Participate in the selection and deployment of configuration management tools and systems. Work closely with stakeholders to resolve configuration-related issues and discrepancies. Stay current with industry trends and best practices in configuration management. Applies technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology. Translates and documents requirements into detailed program designs to present to leadership Manages small projects, tracks project progress, identifies risks, communicates risks, status, and assesses potential impacts to the business. Sphere of influence - Mid to upper management Skilled at performing database queries of the application database to provide data Committed to and supportive of all policies and procedures and the monitoring and enforcement of them. Completes work independently with limited supervision. Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues. Adheres to Code of Conduct. Performs other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES: Excellent communication (oral and written) skills, particularly in writing practical and data-driven proposals. Strong attention to detail including proven ability to prioritize competing initiatives simultaneously. Robust analytical skills with the ability to use solid troubleshooting techniques with data analytics. Ability to think tactically, persuade stakeholders, and execute methodically. Knowledge of relational database structure and ability to monitor processing to identify issues preferred. Experience in related industries a plus (e.g., healthcare, contact centers, financial, data analytics and processing). Experience with Microsoft Excel, Teradata and SQL server preferred. Creative, entrepreneurial approach to configuration/technology possibilities. Knowledge of hardware and operating systems. Proven ability to identify issues and recommend solutions to others. Experience with all phases of complex projects, including ideation, development, and implementation. Experience with creating and presenting reports to all levels of corporate structure. Knowledge of Contact Center Configuration/Reporting/Dialer Knowledge of the Genesys Cloud Platform preferred. COMPETENCIES FOR THE ROLE: Strong communication skills - Strong verbal and written communication skills. Ability to ask probing questions and listen to understand and document business needs/issues. Communicates clearly and concisely. Able to develop and deliver formal presentations and lead meetings with management. Problem Solving / Decision Making - Obtaining information and identifying issues and relationships relevant to achieving a goal or vision; committing to a course of action to accomplish a goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values. Customer Focus - Seeks to understand the customer, creates customer-focused practices to prevent issues, and assures customer satisfaction. Planning and Organizing - Establishing courses of action for self and others to ensure work is completed efficiently. Able to manage a number of projects/assignments. Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over several time period cycles. Continuous Learning - Identifying new areas for learning; creates and takes advantage of learning opportunities; consistently gains knowledge and skill on the job and learning through their application. Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals. Innovation - Views difficult situations and/or problems as opportunities for improvement resulting in innovative solutions while trying different/novel ways to embrace change. Tactical Execution - Oversees the development, deployment and direction of complex programs and processes along with back end audit confirmations. Project Management - Assesses work activities and allocates resources appropriately. Organization - Proactively prioritizes needs and effectively manages resources. EDUCATION: Bachelor's degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field of study required. Equivalent relatable experience may substitute degree requirement. EXPERIENCE: 5+ years of experience in related positions for Configuration/Contact Center Healthcare/Contact Center/Genesys Cloud experience is preferred

Skill Set : OS Imaging MAC Total Experience : 5.00 to 15.00 Years No of Openings : 1 Domain : IT Recruitment Keywords: IT Support Analyst, Walkup Bar Support, Technology User Support Business Title: Tech bar Analyst Job Summary: As a Tech bar analyst you will assess, troubleshoot and resolve employee requests in person as needed daily. Requests will vary from hardware and software to corporate infrastructure related issues requiring on-site analysis & resolutions. You'll provide outstanding customers. service while managing engagement between end users, operational leadership, and IT teammates. Required Skills/Experience Experience collaborating with various teams in a service-oriented customer-success environment Experience troubleshooting issues, researching solutions, and problem-solving efficiency Ability to learn & adapt quickly to new technologies and business requirements Ability to solve complex incidents by applying well-known documented solutions and processes, while maintaining task ownership to completion with minimal direct supervision Ability to communicate with different audiences, regardless of technical understanding, across multiple channels including face to face, instant messaging, emails, and video conferencing Ability to leverage attentive listening to understand and empathize with customer needs Experience supporting various OS in an enterprise environment including: MacOS (primary), Windows 10 (secondary), iOS, and Android Experience supporting various hardware in an enterprise environment including: Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android), and standard peripherals Experience supporting and troubleshooting corporate networks and remote user environments Experience supporting and troubleshooting L1 Active Directory related issues Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication) Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed Adherence to security policies and corporate best practices Ensuring support content is accurate and up to date (Knowledge base maintenance) The pay range for this role is $50,000 - $55,000*per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insuranceand paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_******************************. #J-18808-Ljbffr