Scheduler jobs at Kettering Health Network - 22 jobs

Job Details Kettering Health Suport Services | Miamisburg | Full-Time | First Shift Responsibilities & Requirements Knowledge and Skills Required: Demonstrates through behavior Kettering Health's mission, vision, and service standards as outline in the organization's training. Attention to detail and ability to take initiative and resolve inquiries and issues. Ability to listen and document notes simultaneously. Maintains high energy and positive attitude. Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, colleagues and leaders. Ability to remain calm under pressure and understand the needs of the customer. Ability to read, analyze, and interpret verbal and written instructions. Displays a desire to continuously learn, improve service delivery, and work in a team environment. Demonstrates regular, consistent and punctual attendance. Adhere to all established workflows, scripting, and department greetings. Achieves individual key department performance objectives such as quality assurance and productivity. Qualification and Experience: High School Diploma or equivalent Must have the ability to perform as a collaborative team member. Ability to function in a fast-paced call center environment. While maintaining a respectful, caring, and professional manner. Ability to follow directions, accept orders and perform repetitive task. Demonstrate competency in working with a team and ability to effectively communicate with all levels. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Patient Access Liaison, WADSWORTH HOSPITAL Full-Time Days, Central Registration Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma/GED required b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook) c. Demonstrates communication, organizational and interpersonal skills. d. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members. e. Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment. f. Attentiveness to detail. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $17.43/hr - $20.92/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Patient Access Liaison II, ER/L&D Full-Time Days Pre-registers scheduled services for both Wadsworth and Barberton locations Creates patient estimates and performs point-of-service (POS) cash collections. Provides coverage during peak periods in Labor & Delivery when only one staff member is scheduled (7:00 AM-3:30 PM) Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma or equivalent b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Ability to function in a fast-paced and complex clinical environment. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook). c. Demonstrates communication, organizational and interpersonal skills. d. Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations. e. Possesses problem solving skills and ability to recommend solutions f. Ability to document registration information in designated computer software applications in a timely and accurate manner. g. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members. h. Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment. i. Demonstrates knowledge of all departmental downtime applications and processes. j. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $18.31/hr - $21.97/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Full-Time, 5:30pm - 2:00am (On Call, M-TH 6pm-6am) Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Assumes responsibility for the day today to supervision for the efficient, orderly, accurate and timely registration of patients who receive service from a Summa Health System facility. Coordinates with physicians, clinical supervisors and external sites following hospital policies and procedures to assure proper placement of patients. Responsible for employee scheduling and ensuring appropriate staffing levels. On-call Monday Thursday. Post high school level course in business, healthcare, or closely related field of study. Three (3) years experience in one of the following areas: patient access, medical records, insurance claim processing, customer service, or related public contact, patient accounting, hospital or medical office work. Supervisory experience is preferred Equal Opportunity Employer/Veterans/Disabled $19.19/hr - $28.79/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Patient Access Liaison-Central Registration Full-Time, M-F (6a-6p) & Sat. 5:30am-1:30p Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma/GED required b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook) c. Demonstrates communication, organizational and interpersonal skills. d. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members. e. Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment. f. Attentiveness to detail. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $17.43/hr - $20.92/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Patient Access Liaison - Central Registration Part-Time, 20hrs/week, Benefit Eligible Covering shifts: 3p-11p & 11p-7a Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma/GED required b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook) c. Demonstrates communication, organizational and interpersonal skills. d. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members. e. Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment. f. Attentiveness to detail. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $17.43/hr - $20.92/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Patient Access Liaison I Status/Hours: Part Time - 20 Hours Weekly 95 Arch/COE Variable Depending on Operational 6A-5P Patient Access Schedule: Rotational Saturday; No Holidays; Can be mandated COE (Center of Excellence, 95 Arch St) Part-Time, 20hrs/week Benefit Eligible Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma/GED required b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook) c. Demonstrates communication, organizational and interpersonal skills. d. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members. e. Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment. f. Attentiveness to detail. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $17.43/hr - $20.92/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Patient Access Liaison II, ER/L&D Full-Time, 5:30pm-5:30am e/o weekend-holiday rotation $1500 Hire On Bonus Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma or equivalent b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Ability to function in a fast-paced and complex clinical environment. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook). c. Demonstrates communication, organizational and interpersonal skills. d. Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations. e. Possesses problem solving skills and ability to recommend solutions f. Ability to document registration information in designated computer software applications in a timely and accurate manner. g. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members. h. Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment. i. Demonstrates knowledge of all departmental downtime applications and processes. j. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $18.31/hr - $21.97/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Summa Health Medical Group 1 Park West Blvd, Suite 330 Akron, OH 44320 Full-Time Days / Monday - Friday Schedule / Benefits Eligible $1,500 Sign-On Bonus Offered! Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Responsible for organizing and coordinating all components of referrals, testing and related appointment/scheduling or preauthorization requirements, across providers, departments and partnered divisions within Summa Health. Provides support and communicates necessary information to patients, peers and providers regarding status and processes of referrals and appointments Minimum Qualifications: 1. Formal Education Required: a. High School diploma or equivalent b. Post High-School level coursework in healthcare or related field preferred 2. Experience & Training Required: a. One (1) year of experience in a Medical Office/Registration/Billing setting to include: i. Experience with insurance payers, front desk registration duties or related i.e. Medical Assistant, Biller, Registration staff. ii. Experience working with an Electronic Health Record (EHR) system b. Computer experience - proficiency in MS Word, Excel, PowerPoint preferred 3. Other Skills, Competencies and Qualifications: a. Ability to manage conversations with third party vendors and insurance payers, on behalf of the directed patient care, to assist in timely and accurate services b. Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work reliably and with professionalism in a high-volume, high-demand medical environment c. Proficiency in Microsoft Word, Microsoft Excel, and e-mail. Prefer skills in using referral software, using health plan web sites and familiarity with electronic medical records d. Ability to perform in a team-based environment e. Demonstrate skills in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, physicians, and hospital personnel f. Excellent communication skills and demonstrated ability to work independently and within a team g. Ability to interact with populations of patients/customers with an understanding for their needs for self-respect and dignity h. Assumes accountability for demonstrating behaviors consistent with the Summa Health Commitments i. Able to consistently demonstrate excellence in and adherence to the attendance policy, timeliness and reliability j. Follow and implement all policy and procedures up to and including HIPAA and medical record confidentiality 4. Level of Physical Demands: a. Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently b. Prolonged sitting. Equal Opportunity Employer/Veterans/Disabled $19.23/hr - $23.08/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Summa Health Medical Group 95 Arch Street, Suite 165 Akron, OH 44303 Full-Time Days / Monday - Friday Schedule / Benefits Eligible $1,500 Sign-On Bonus Offered! Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Responsible for organizing and coordinating all components of referrals, testing and related appointment/scheduling or preauthorization requirements, across providers, departments and partnered divisions within Summa Health. Provides support and communicates necessary information to patients, peers and providers regarding status and processes of referrals and appointments Minimum Qualifications: 1. Formal Education Required: a. High School diploma or equivalent b. Post High-School level coursework in healthcare or related field preferred 2. Experience & Training Required: a. One (1) year of experience in a Medical Office/Registration/Billing setting to include: i. Experience with insurance payers, front desk registration duties or related i.e. Medical Assistant, Biller, Registration staff. ii. Experience working with an Electronic Health Record (EHR) system b. Computer experience - proficiency in MS Word, Excel, PowerPoint preferred 3. Other Skills, Competencies and Qualifications: a. Ability to manage conversations with third party vendors and insurance payers, on behalf of the directed patient care, to assist in timely and accurate services b. Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work reliably and with professionalism in a high-volume, high-demand medical environment c. Proficiency in Microsoft Word, Microsoft Excel, and e-mail. Prefer skills in using referral software, using health plan web sites and familiarity with electronic medical records d. Ability to perform in a team-based environment e. Demonstrate skills in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, physicians, and hospital personnel f. Excellent communication skills and demonstrated ability to work independently and within a team g. Ability to interact with populations of patients/customers with an understanding for their needs for self-respect and dignity h. Assumes accountability for demonstrating behaviors consistent with the Summa Health Commitments i. Able to consistently demonstrate excellence in and adherence to the attendance policy, timeliness and reliability j. Follow and implement all policy and procedures up to and including HIPAA and medical record confidentiality 4. Level of Physical Demands: a. Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently b. Prolonged sitting. Equal Opportunity Employer/Veterans/Disabled $19.23/hr - $23.08/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Summa Health Medical Group 1 Park West Blvd, Suite 370 Akron, OH 44320 Full-Time Days / Monday - Friday Schedule / Benefits Eligible $1,500 Sign-On Bonus Offered! Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Responsible for organizing and coordinating all components of referrals, testing and related appointment/scheduling or preauthorization requirements, across providers, departments and partnered divisions within Summa Health. Provides support and communicates necessary information to patients, peers and providers regarding status and processes of referrals and appointments Minimum Qualifications: 1. Formal Education Required: a. High School diploma or equivalent b. Post High-School level coursework in healthcare or related field preferred 2. Experience & Training Required: a. One (1) year of experience in a Medical Office/Registration/Billing setting to include: i. Experience with insurance payers, front desk registration duties or related i.e. Medical Assistant, Biller, Registration staff. ii. Experience working with an Electronic Health Record (EHR) system b. Computer experience - proficiency in MS Word, Excel, PowerPoint preferred 3. Other Skills, Competencies and Qualifications: a. Ability to manage conversations with third party vendors and insurance payers, on behalf of the directed patient care, to assist in timely and accurate services b. Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work reliably and with professionalism in a high-volume, high-demand medical environment c. Proficiency in Microsoft Word, Microsoft Excel, and e-mail. Prefer skills in using referral software, using health plan web sites and familiarity with electronic medical records d. Ability to perform in a team-based environment e. Demonstrate skills in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, physicians, and hospital personnel f. Excellent communication skills and demonstrated ability to work independently and within a team g. Ability to interact with populations of patients/customers with an understanding for their needs for self-respect and dignity h. Assumes accountability for demonstrating behaviors consistent with the Summa Health Commitments i. Able to consistently demonstrate excellence in and adherence to the attendance policy, timeliness and reliability j. Follow and implement all policy and procedures up to and including HIPAA and medical record confidentiality 4. Level of Physical Demands: a. Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently b. Prolonged sitting. Equal Opportunity Employer/Veterans/Disabled $19.23/hr - $23.08/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Summa Health Medical Group 3780 Medina Road Medina, OH 44256 Full-Time Days / Monday - Friday Schedule / Benefits Eligible $1,500 Sign-On Bonus Offered! Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Responsible for organizing and coordinating all components of referrals, testing and related appointment/scheduling or preauthorization requirements, across providers, departments and partnered divisions within Summa Health. Provides support and communicates necessary information to patients, peers and providers regarding status and processes of referrals and appointments Minimum Qualifications: 1. Formal Education Required: a. High School diploma or equivalent b. Post High-School level coursework in healthcare or related field preferred 2. Experience & Training Required: a. One (1) year of experience in a Medical Office/Registration/Billing setting to include: i. Experience with insurance payers, front desk registration duties or related i.e. Medical Assistant, Biller, Registration staff. ii. Experience working with an Electronic Health Record (EHR) system b. Computer experience - proficiency in MS Word, Excel, PowerPoint preferred 3. Other Skills, Competencies and Qualifications: a. Ability to manage conversations with third party vendors and insurance payers, on behalf of the directed patient care, to assist in timely and accurate services b. Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work reliably and with professionalism in a high-volume, high-demand medical environment c. Proficiency in Microsoft Word, Microsoft Excel, and e-mail. Prefer skills in using referral software, using health plan web sites and familiarity with electronic medical records d. Ability to perform in a team-based environment e. Demonstrate skills in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, physicians, and hospital personnel f. Excellent communication skills and demonstrated ability to work independently and within a team g. Ability to interact with populations of patients/customers with an understanding for their needs for self-respect and dignity h. Assumes accountability for demonstrating behaviors consistent with the Summa Health Commitments i. Able to consistently demonstrate excellence in and adherence to the attendance policy, timeliness and reliability j. Follow and implement all policy and procedures up to and including HIPAA and medical record confidentiality 4. Level of Physical Demands: a. Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently b. Prolonged sitting. Equal Opportunity Employer/Veterans/Disabled $19.23/hr - $23.08/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Job Details Kettering Health Springfield | Springfield | Part-Time | Third Shift Responsibilities & Requirements 's major duties include, but are not limited to the following: Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication. Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts Ensuring that payer sources and payment arrangements and options have been discussed Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable) Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Preferred Qualifications Qualifications: Previous registration or scheduling experience strongly preferred Excellent written and oral communication skills Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge Demonstrated competency in working in teams and ability to effectively communicate with all levels Ability to learn site specific patient processing software. Computer literate and very strong with Microsoft Office Suite. Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner Flexible schedule to fit staffing needs. Education: High school diploma required One or more years of medical office or customer service experience required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Springboro | Full-Time | First Shift Responsibilities & Requirements 's major duties include, but are not limited to the following: Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication. Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts Ensuring that payer sources and payment arrangements and options have been discussed Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable) Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Preferred Qualifications Qualifications: Previous registration or scheduling experience strongly preferred Excellent written and oral communication skills Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge Demonstrated competency in working in teams and ability to effectively communicate with all levels Ability to learn site specific patient processing software. Computer literate and very strong with Microsoft Office Suite. Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner Flexible schedule to fit staffing needs. Education: High school diploma required One or more years of medical office or customer service experience required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Support Services|Miamisburg|Full Time |Days Responsibilities & Requirements Responsibilities: Under the direction of the Patient Accounts Manager or Patient Accounts Supervisor and guidance of the Team Lead the Patient Accounts Specialist is highly involved in all aspects of medical billing, and is responsible for escalated follow-up and denial work. Participates in training and auditing of Patient Account Representatives. Works special projects as assigned. First level of contact for Patient Account Representatives. Must display knowledge retention through scheduled assessments. Must role model KHN Standards of Behavior. Other duties as assigned. This is not considered a leadership role in regard to authority over team members. Requirements: Strong knowledge of payer guidelines including government payers Competent in preparing and submitting appeals for denied or delayed claims according to established protocols Competent in identifying and communicating recurrent insurance carrier denials to Team Lead Exceptionally well-versed in resolving errors to ensure prompt claim resolution Timely identification of delinquent accounts and following up to expedite resolution Expert in system (Epic) navigation High School diploma or equivalent required Minimum of one years' experience in patient billing required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details System Services | Miamisburg | Full-Time | First Shift Responsibilities & Requirements This network-service position, under the direction of the Pre-Access Manager, Kettering Health, is responsible to facilitate the patient intake process by performing accurate data entry of patient demographic and insurance information for patient's observation/inpatient services. The Representative reviews/verifies insurance benefits and notifies payers of observation and inpatient stay when required at each encounter to ensure accurate and complete billing. This highly visible position must be aware of the importance and impact this position has on KH denials. The representative provides exceptional customer service to our patients, providers and all other departments and is always expected and required to be exhibited. Demonstrates through behavior Kettering Health's mission, vision and services standards as outlined in the organization's training while adhering to department policy and HIPAA regulations. Subject matter expert with maintaining competence and using critical thinking skills to promptly resolve consumer inquires within assigned functional area(s). Always demonstrates successfully to resolve customer inquiries Surpasses and adheres to all established workflows, scripting, and department greetings Create exceptional customer experience by setting proper expectations and consistently following through with end- users Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s) Consistently demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, Pre-Access colleagues, and leaders Exceeds individual key department performance objectives such as quality assurance and productivity. Subject matter expert in knowledge of Pre-Access and Kettering Health offerings to provide exceptional services Always handles sensitive matters courteously and with professionalism. When appropriate, escalate with leadership for proper awareness and/or resolution. Perform other duties as assigned by department leaders Preferred Qualifications QUALIFICATIONS AND EXPERIENCE: High school diploma College degree preferred in finance or healthcare field Previous registration or billing experience preferred Excellent written and oral communication skills Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge SME (Subject matter expert) with Insurance plans and processes SME with Insurance portals and websites Demonstrated competency in working in teams and ability to effectively communicate with all levels Computer literate and very strong with Microsoft Excel, Outlook, and Word while maintaining updates through email and Teams. Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner Exceeds Quality Assurance scores, and productivity SME with insurance response history (deductible, co-insurance, co-pay and out of pocket) and EPIC Estimator tool ability to perform as a collaborative team member. Fully trained in pre-registration Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Yellow Springs | Full-Time | First Shift Responsibilities & Requirements Under supervision of the Practice Manager, is typically the first point of contact (phone and in-person) for the office. Notifies office staff when patient is ready to be seen. Provides a wide variety of administrative support duties. The Front Office Specialist is responsible for: Greets patients and visitors in a courteous and friendly manner. Answers telephone calls, screens calls, arranges appointments, and referrals. Obtains information, answers questions, and notifies physician or assistant of patient's arrival. Prepares new records, organizes files, and maintains records. Types correspondence, reports, e-memos, forms. Sorts and distributes mail. Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager. Job Requirements: Completion of a high school diploma or equivalent. Previous front office experience or background in general office work. Ability to comprehend established office routines and policies. Learns quickly from oral and written instructions. Ability to operate a computer. Knowledge of medical terminology. Knowledge of CPT & ICD-9 coding. Understand the ethics of confidentially. Good organization skills Tact and diplomacy Preferred Qualifications electronic medical records experience Epic training/experience Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Kettering | Resource (PRN) | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: High School Diploma or equivalent. Previous front office experience or background in general office work. Must be able to maintain confidentiality/discretion. Must be patient, courteous, and tactful. Ability to communicate and relate well with office staff, ancillary departments and the public. Ability to follow direction, accept orders and perform repetitive tasks. Computer literate in use of word processing and email Preferred Qualifications Positions are available in all regions of KHMG. Must have valid Ohio driver's license Must have and maintain a clean driving record Electronic medical records experience preferred. Epic training/knowledge preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Miamisburg | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: High School Diploma or equivalent. Previous front office experience or background in general office work. Must be able to maintain confidentiality/discretion. Must be patient, courteous, and tactful. Ability to communicate and relate well with office staff, ancillary departments and the public. Ability to follow direction, accept orders and perform repetitive tasks. Computer literate in use of word processing and email. Preferred Qualifications 1-year experience in a medical/physician office setting preferred Experience in electronic medical records preferred. Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.