Front Desk Coordinator jobs at Keystone Health - 23 jobs

PRN (As Needed) Manages human resources predominantly through the function of staffing, scheduling, and immediate response to patient census and other work volume shifts. Manages timekeeping identifying trends and recommending interventions to effectively manager cost and maximize employee satisfaction and resource utilization. **Duties and Responsibilities** **Essential Functions:** + Facilitates and directs allocating for right sizing and replacing of patient services staff while adhering to the provisions of the contract and patient services scheduling policies and procedures. + Demonstrates fiscal responsibility by contributing to staffing models and flexing models as appropriate. + Directs and facilitates appropriate staff assignments by authorizing, communicating and approving staffing changes. + Creates customized reports to present data valuable to logistics manager, nurse managers, department directors, and finance partners for resource management. + Customizes UKG application to meet individual department needs. Ensures changes are communicated to all affected departments/managers. + Analyzes test data from UKG and other IS systems and interfaces; initiates problem solving with appropriate IS staff. + Monitors and evaluates resources and processes schedule changes to accommodate illness, emergency, or volume shifts. + Analyzes needs and prepares UKG training for leadership team and end users. Evaluates competency. + Provides UKG support to all users, including support for project teams that may involve the usage of UKG data. + Actively participates in and contributes to projects and work groups to improve resource utilization and staffing models. + Generates and implements service excellence strategies to build and maintain positive relationships among staff, among diverse departments, and with physicians and providers. + Accurately enters and/or reviews UKG data, resolves discrepancies, completes payroll reports, and provides budget information to leadership and finance partners. + Collaborates with managers regarding issues and inquires in a timely manner, coordinating with Payroll as warranted. + Assesses and prioritizes workload to meet all deadlines enlisting team support as needed. **Common Expectations:** + Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers. + Maintains confidentiality. + Demonstrates dependability, to include attendance and punctuality. + Is accountable - takes initiative and ownership of issues. + Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families. + Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community. + Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others. + Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions. + Represents willingness/enthusiasm to create, embrace and facilitate change. + Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement. + Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community. + Encourages others by providing recognition and support. + Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed. + Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards. + Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks. + Thinks critically; utilizes sound judgment; promptly reports potential risks. + Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served. + Maintains a level of computer literacy appropriate to their role. + Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required. + Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned. + Adheres to National Patient Safety Goals. + Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time. + Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable. + Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases. + Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward, when necessary, especially when scheduling and monitoring hours worked. + Establishes and maintains files and records on an ongoing basis. **Qualifications** **Minimum Education:** + High School Diploma or GED Required and + Associates Degree Preferred **Work Experience:** + 3 years Healthcare administrative experience in an administrative support and/or staffing position. Preferred **Knowledge, Skills, and Abilities:** + Basic computer skills required. + Experience with Word, Excel, and UKG software. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history. Franklin County is in the heart of Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Full time (40 hours weekly) - typically scheduled two 12-hour shift & two 8-hour shifts Majority of shifts will be evening (for example: 11a-7:30p, 3p-11:30p, 11a-11:30p) or overnights (7p-7:30a) **Weekend Rotation:** Every 4th weekend overnight (Friday, Saturday & Sunday from 7p-730a) and will be part of a shared day shift (Saturday & Sunday from 7a-7:30p) weekend rotation approximately every 16 weeks **Holiday Rotation:** Shared holiday rotation, typically scheduled 7a-7:30p **General Summary** Manages human resources predominantly through the function of staffing, scheduling, and immediate response to patient census and other work volume shifts. Manages timekeeping identifying trends and recommending interventions to effectively manager cost and maximize employee satisfaction and resource utilization. **Duties and Responsibilities** **Essential Functions:** + Facilitates and directs allocating for right sizing and replacing of patient services staff while adhering to the provisions of the contract and patient services scheduling policies and procedures. + Demonstrates fiscal responsibility by contributing to staffing models and flexing models as appropriate. + Directs and facilitates appropriate staff assignments by authorizing, communicating and approving staffing changes. + Creates customized reports to present data valuable to logistics manager, nurse managers, department directors, and finance partners for resource management. + Customizes UKG application to meet individual department needs. Ensures changes are communicated to all affected departments/managers. + Analyzes test data from UKG and other IS systems and interfaces; initiates problem solving with appropriate IS staff. + Monitors and evaluates resources and processes schedule changes to accommodate illness, emergency, or volume shifts. + Analyzes needs and prepares UKG training for leadership team and end users. Evaluates competency. + Provides UKG support to all users, including support for project teams that may involve the usage of UKG data. + Actively participates in and contributes to projects and work groups to improve resource utilization and staffing models. + Generates and implements service excellence strategies to build and maintain positive relationships among staff, among diverse departments, and with physicians and providers. + Accurately enters and/or reviews UKG data, resolves discrepancies, completes payroll reports, and provides budget information to leadership and finance partners. + Collaborates with managers regarding issues and inquires in a timely manner, coordinating with Payroll as warranted. + Assesses and prioritizes workload to meet all deadlines enlisting team support as needed. **Common Expectations:** + Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers. + Maintains confidentiality. + Demonstrates dependability, to include attendance and punctuality. + Is accountable - takes initiative and ownership of issues. + Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families. + Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community. + Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others. + Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions. + Represents willingness/enthusiasm to create, embrace and facilitate change. + Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement. + Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community. + Encourages others by providing recognition and support. + Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed. + Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards. + Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks. + Thinks critically; utilizes sound judgment; promptly reports potential risks. + Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served. + Maintains a level of computer literacy appropriate to their role. + Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required. + Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned. + Adheres to National Patient Safety Goals. + Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time. + Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable. + Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases. + Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward, when necessary, especially when scheduling and monitoring hours worked. + Establishes and maintains files and records on an ongoing basis. **Qualifications** **Minimum Education:** + High School Diploma or GED Required and + Associates Degree Preferred **Work Experience:** + 3 years Healthcare administrative experience in an administrative support and/or staffing position. Preferred **Knowledge, Skills, and Abilities:** + Basic computer skills required. + Experience with Word, Excel, and UKG software. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history. Franklin County is in the heart of Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Full time (40 hours weekly, typically scheduled two 12-hour shift & two 8-hour shifts) + Majority of shifts will be day (7a-730p, 7a-330p, 8a-430p 11a-730p) or evening (3p-11:30p, 11a-11:30p) + **Weekend Rotation:** Every 4th weekend day shift (7a-7:30p) and will be part of a shared day shift (7a-7:30p) weekend rotation approximately every 16 weeks + **Holiday Rotation:** Shared holiday rotation, typically scheduled 7a-7:30p **General Summary** Manages human resources predominantly through the function of staffing, scheduling, and immediate response to patient census and other work volume shifts. Manages timekeeping identifying trends and recommending interventions to effectively manager cost and maximize employee satisfaction and resource utilization. **Duties and Responsibilities** **Essential Functions:** + Facilitates and directs allocating for right sizing and replacing of patient services staff while adhering to the provisions of the contract and patient services scheduling policies and procedures. + Demonstrates fiscal responsibility by contributing to staffing models and flexing models as appropriate. + Directs and facilitates appropriate staff assignments by authorizing, communicating and approving staffing changes. + Creates customized reports to present data valuable to logistics manager, nurse managers, department directors, and finance partners for resource management. + Customizes UKG application to meet individual department needs. Ensures changes are communicated to all affected departments/managers. + Analyzes test data from UKG and other IS systems and interfaces; initiates problem solving with appropriate IS staff. + Monitors and evaluates resources and processes schedule changes to accommodate illness, emergency, or volume shifts. + Analyzes needs and prepares UKG training for leadership team and end users. Evaluates competency. + Provides UKG support to all users, including support for project teams that may involve the usage of UKG data. + Actively participates in and contributes to projects and work groups to improve resource utilization and staffing models. + Generates and implements service excellence strategies to build and maintain positive relationships among staff, among diverse departments, and with physicians and providers. + Accurately enters and/or reviews UKG data, resolves discrepancies, completes payroll reports, and provides budget information to leadership and finance partners. + Collaborates with managers regarding issues and inquires in a timely manner, coordinating with Payroll as warranted. + Assesses and prioritizes workload to meet all deadlines enlisting team support as needed. **Common Expectations:** + Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers. + Maintains confidentiality. + Demonstrates dependability, to include attendance and punctuality. + Is accountable - takes initiative and ownership of issues. + Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families. + Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community. + Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others. + Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions. + Represents willingness/enthusiasm to create, embrace and facilitate change. + Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement. + Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community. + Encourages others by providing recognition and support. + Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed. + Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards. + Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks. + Thinks critically; utilizes sound judgment; promptly reports potential risks. + Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served. + Maintains a level of computer literacy appropriate to their role. + Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required. + Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned. + Adheres to National Patient Safety Goals. + Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time. + Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable. + Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases. + Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward, when necessary, especially when scheduling and monitoring hours worked. + Establishes and maintains files and records on an ongoing basis. **Qualifications** **Minimum Education:** + High School Diploma or GED Required and + Associates Degree Preferred **Work Experience:** + 3 years Healthcare administrative experience in an administrative support and/or staffing position. Preferred **Knowledge, Skills, and Abilities:** + Basic computer skills required. + Experience with Word, Excel, and UKG software. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history. Franklin County is in the heart of Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Position Function: Responsible for the complete and accurate collection of patient demographic information. Serves as the initial contact for patient billing. Answers hospital switchboard and routes calls as requested. Plays an integral role in disaster procedures. Unit Based Essential Functions and Responsibilities Job Class Specifics 1. Conducts patient interview to obtain accurate demographic, insurance information for inpatient, surgical, emergency room and outpatient services. 2. Patient estimates are provided for outpatient and surgical services along with providing an explanation of benefits to the patient and/or guarantor. 3. Collections are made on out-of-pocket expenses provided from the patient estimate along with ED copays. 4. Reconciling the daily banking deposits at the end of day. 5. Prepare deposit for pick up next business day. 6. Assist patients making a payment via the welcome devices and/or personal device. 7. Follows the standard of work for sending POS letters for surgical patients who are not active in the Patient Portal. 8. Provides assistance to patients utilizing the welcome device and/or personal device. 9. Adheres to following the EPIC Insurance Manual regarding participation of payor and plans. 10. Obtains waiver forms when applicable along with adding the appropriate occurrence code. 11. Obtains authorizations and referrals as required by insurance. 12. Verifies insurance requirements for upcoming services according to departmental standard of work. 13. Utilizes various software programs for insurance verification. 14. Follows the process for Documents within EPIC, scanning of insurance card(s), photo ID, completion of necessary forms. 15. Maintains all equipment in a safe working condition; notifies the proper department(s) of malfunctioning equipment or unsafe conditions along with submitting an S1 when applicable. 16. Maintains a neat, clean work area; communicates to Environmental Service as appropriate. 17. Participates in cross-training efforts to facilitate staff coverage during absences and to promote teamwork. 18. Attends scheduled departmental in-services, staff meetings and huddles to develop communication skills, learn new forms/procedures, etc. 19. Understands and knows what to do in the event of an emergency situation. 20. Informs staff member of supply needs to maintain forms, materials, equipment, and supplies inventory. 21. Serves as a preceptor/mentor. 22. Willingly accepts new and /or additional responsibilities. 23. Reviews patient order, ensuring that correct ordering doctor is listed on all orders along with validating that order has not expired. 24. Identifies the proper Workqueue(s) for daily accounts that need corrected and/or pre-arrival work completed. 25. Maintains 95% or higher on percentage workflows without warnings on the Patient Access User Scorecard 26. Strives to avoid creating duplicate unit numbers. 27. Prioritizes workload at beginning of shift and throughout, so that time lines and volume of workload done minimized patient waiting time. 28. Workqueues are identified, worked and in some cases making contact with patient(s) prior to services. 29. Schedules patient procedures/appointments in accordance with departmental standard of work. 30. Knows the organization and can provide information and direction. 31. Coordinates direct admit and transfer calls. 32. Runs required report(s) as assigned. 33. Performs other related duties as assigned. 34. Answers all telephone calls in a tactful and timely manner - this includes, but not limited to the switchboard Provides a great handoff when transferring internally. 35. Familiarizes self thoroughly with the different alarm systems and emergency equipment located at the switchboard; handles call alarms in a calm and efficient manner. Implements the procedures for a disaster/fire drills once it has been initiated by Administration. 36. Utilizes company email for internal/external communications. 37. Handles all communication to patients and hospital employees with the highest regard for good customer service without becoming defensive. Treats all customers with a highest degree of respect. General Requirements The following requirements are expected of all employees: Core Values: Integrity, Compassion, Excellence, Service Annual Health Screening with Infection Control and Blood Borne Pathogens Education Safety Awareness: Hospital Fire, Safety, and Disaster procedures Confidentiality: Maintains employee and patient confidentiality. Attendance: Regular attendance is an essential function of the position Leadership Standards: Character: Attitude, Integrity, Role Modeling Job Performance: Results orientation, Customer focus, Decision making, Awareness Interpersonal Skills: Communication, Relationship-building, Team player, Celebration Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management Physical and Mental Requirements: Physical Standards and Abilities--Classified as light work by the Dictionary of Occupational Titles: May exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or an insignificant amount of force constantly in order to lift, carry, push, pull, or otherwise move objects. - Walks occasionally throughout department and hospital on carpet, tile, or linoleum. - Stands occasionally on carpet, tile or linoleum. - Sits on a hard or cushioned chair frequently. - Lifts up to 20 pounds to and from all levels (floor, waist, shoulder, overhead) on an occasional basis. - Carries up to 10 pounds occasionally throughout the hospital. - Bends, twists, squats, and kneels occasionally. - Reaches up to 2 feet overhead/in front of oneself on an occasional basis. - Near-visual acuity with color perception in order to view computer screen and decipher fine print. - Manual dexterity adequate for utilizing a keyboard, calculator and processing paperwork. - Ability to adapt to simultaneous, multiple and varied stimuli. - Auditory acuity for hearing telephone conversation, normal voice tones when not facing the individual, alarms, call bells, overhead pages, etc. - Clear speaking voice in order to communicate effectively with incoming patients and utilize paging system. Mental Demands--Ability to communicate effectively in both verbal and written form. Must be able to comprehend medical terminology. Must be able to work within time constraints, establish priorities and adjust to multiple simultaneous stimuli. Must be able to work in area of assignment without reservation to observing trauma care and bodily functions and fluids. Working Environment: Work is performed in a clean, well-ventilated indoor environment; requires standing and walking for uninterrupted periods of time; may require sitting for uninterrupted periods of time. Possible exposure to patients with infectious diseases or to bodily fluids, which may contain infectious agents. Reporting Structure: Emergency, Hospital, and Satellite department locations report to the Assistant Manager - Patient Registration. In his/her absence reports to the Manager - Patient Registration. Disclaimer: These essential job functions are requirements of the position, which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others. By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the . The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails. Qualifications and Standards Education: High school graduate or equivalency required. Completion of a medical terminology course is a plus. Experience: Experience applying customer service behaviors and communication skills required. Experience as a registration receptionist preferred. Computer and customer service experience preferred. Minimum typing speed of 45 words per minute preferred. Knowledge of insurances helpful. Certifications/Licensure: None required. **Quality of Life** Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history. Franklin County is in the heart of Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Position Function: Responsible for the complete and accurate collection of patient demographic information. Serves as the initial contact for patient billing. Answers hospital switchboard and routes calls as requested. Plays an integral role in disaster procedures. Qualifications and Standards Education: High school graduate or equivalency required. Completion of a medical terminology course is a plus. Experience: Experience applying customer service behaviors and communication skills required. Experience as a registration receptionist preferred. Computer and customer service experience preferred. Minimum typing speed of 45 words per minute preferred. Knowledge of insurances helpful. Certifications/Licensure: None required. Unit Based Essential Functions and Responsibilities Job Class Specifics 1. Conducts patient interview to obtain accurate demographic, insurance information for inpatient, surgical, emergency room and outpatient services. 2. Patient estimates are provided for outpatient and surgical services along with providing an explanation of benefits to the patient and/or guarantor. 3. Collections are made on out-of-pocket expenses provided from the patient estimate along with ED copays. 4. Reconciling the daily banking deposits at the end of day. 5. Prepare deposit for pick up next business day. 6. Assist patients making a payment via the welcome devices and/or personal device. 7. Follows the standard of work for sending POS letters for surgical patients who are not active in the Patient Portal. 8. Provides assistance to patients utilizing the welcome device and/or personal device. 9. Adheres to following the EPIC Insurance Manual regarding participation of payor and plans. 10. Obtains waiver forms when applicable along with adding the appropriate occurrence code. 11. Obtains authorizations and referrals as required by insurance. 12. Verifies insurance requirements for upcoming services according to departmental standard of work. 13. Utilizes various software programs for insurance verification. 14. Follows the process for Documents within EPIC, scanning of insurance card(s), photo ID, completion of necessary forms. 15. Maintains all equipment in a safe working condition; notifies the proper department(s) of malfunctioning equipment or unsafe conditions along with submitting an S1 when applicable. 16. Maintains a neat, clean work area; communicates to Environmental Service as appropriate. 17. Participates in cross-training efforts to facilitate staff coverage during absences and to promote teamwork. 18. Attends scheduled departmental in-services, staff meetings and huddles to develop communication skills, learn new forms/procedures, etc. 19. Understands and knows what to do in the event of an emergency situation. 20. Informs staff member of supply needs to maintain forms, materials, equipment, and supplies inventory. 21. Serves as a preceptor/mentor. 22. Willingly accepts new and /or additional responsibilities. 23. Reviews patient order, ensuring that correct ordering doctor is listed on all orders along with validating that order has not expired. 24. Identifies the proper Workqueue(s) for daily accounts that need corrected and/or pre-arrival work completed. 25. Maintains 95% or higher on percentage workflows without warnings on the Patient Access User Scorecard 26. Strives to avoid creating duplicate unit numbers. 27. Prioritizes workload at beginning of shift and throughout, so that time lines and volume of workload done minimized patient waiting time. 28. Workqueues are identified, worked and in some cases making contact with patient(s) prior to services. 29. Schedules patient procedures/appointments in accordance with departmental standard of work. 30. Knows the organization and can provide information and direction. 31. Coordinates direct admit and transfer calls. 32. Runs required report(s) as assigned. 33. Performs other related duties as assigned. 34. Answers all telephone calls in a tactful and timely manner - this includes, but not limited to the switchboard Provides a great handoff when transferring internally. 35. Familiarizes self thoroughly with the different alarm systems and emergency equipment located at the switchboard; handles call alarms in a calm and efficient manner. Implements the procedures for a disaster/fire drills once it has been initiated by Administration. 36. Utilizes company email for internal/external communications. 37. Handles all communication to patients and hospital employees with the highest regard for good customer service without becoming defensive. Treats all customers with a highest degree of respect. General Requirements The following requirements are expected of all employees: Core Values: Integrity, Compassion, Excellence, Service Annual Health Screening with Infection Control and Blood Borne Pathogens Education Safety Awareness: Hospital Fire, Safety, and Disaster procedures Confidentiality: Maintains employee and patient confidentiality. Attendance: Regular attendance is an essential function of the position Leadership Standards: Character: Attitude, Integrity, Role Modeling Job Performance: Results orientation, Customer focus, Decision making, Awareness Interpersonal Skills: Communication, Relationship-building, Team player, Celebration Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management Physical and Mental Requirements: Physical Standards and Abilities--Classified as light work by the Dictionary of Occupational Titles: May exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or an insignificant amount of force constantly in order to lift, carry, push, pull, or otherwise move objects. • Walks occasionally throughout department and hospital on carpet, tile, or linoleum. • Stands occasionally on carpet, tile or linoleum. • Sits on a hard or cushioned chair frequently. • Lifts up to 20 pounds to and from all levels (floor, waist, shoulder, overhead) on an occasional basis. • Carries up to 10 pounds occasionally throughout the hospital. • Bends, twists, squats, and kneels occasionally. • Reaches up to 2 feet overhead/in front of oneself on an occasional basis. • Near-visual acuity with color perception in order to view computer screen and decipher fine print. • Manual dexterity adequate for utilizing a keyboard, calculator and processing paperwork. • Ability to adapt to simultaneous, multiple and varied stimuli. • Auditory acuity for hearing telephone conversation, normal voice tones when not facing the individual, alarms, call bells, overhead pages, etc. • Clear speaking voice in order to communicate effectively with incoming patients and utilize paging system. Mental Demands--Ability to communicate effectively in both verbal and written form. Must be able to comprehend medical terminology. Must be able to work within time constraints, establish priorities and adjust to multiple simultaneous stimuli. Must be able to work in area of assignment without reservation to observing trauma care and bodily functions and fluids. Working Environment: Work is performed in a clean, well-ventilated indoor environment; requires standing and walking for uninterrupted periods of time; may require sitting for uninterrupted periods of time. Possible exposure to patients with infectious diseases or to bodily fluids, which may contain infectious agents. Reporting Structure: Emergency, Hospital, and Satellite department locations report to the Assistant Manager - Patient Registration. In his/her absence reports to the Manager - Patient Registration. Disclaimer: These essential job functions are requirements of the position, which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others. By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the . The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.

Part-time, 20 hours per week Monday - Friday 4p-8p Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location. Duties and Responsibilities Essential Functions: * Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary. * Provides excellent customer service assistance. * Answers telephones, routes callers, takes messages and provides routine information to callers. * Enters and/or retrieves data from established computer files using knowledge of various computer software applications. * Assists with office operations, special initiatives and projects as requested. * Maintains appropriate records, reports, and files as required. * IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel. Common Expectations: * Maintains and follows established policies and procedures, objectives, quality assessment and safety standards. * Participates in educational programs and inservice meetings. * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. * Sets a positive example of excellent service. * Attends meetings as required. Qualifications Minimum Education: * High School Diploma or GED Required Work Experience: * Less than 1 year Up to 1 month experience. Required * 1 year Related work experience. Preferred Knowledge, Skills, and Abilities: * Excellent communications, interpersonal and customer relations skills. * Basic computer skills. Benefits Offered: * Comprehensive health benefits * Flexible spending and health savings accounts * Retirement savings plan * Paid time off (PTO) * Short-term disability * Education assistance * Financial education and support, including DailyPay * Wellness and Wellbeing programs * Caregiver support via Wellthy * Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Philhaven Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus. At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.

Part-time, 20 hours per week Monday - Friday 4p-8p Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location. Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year Up to 1 month experience. Required 1 year Related work experience. Preferred Knowledge, Skills, and Abilities: Excellent communications, interpersonal and customer relations skills. Basic computer skills. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy Duties and Responsibilities Essential Functions: Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary. Provides excellent customer service assistance. Answers telephones, routes callers, takes messages and provides routine information to callers. Enters and/or retrieves data from established computer files using knowledge of various computer software applications. Assists with office operations, special initiatives and projects as requested. Maintains appropriate records, reports, and files as required. IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel. Common Expectations: Maintains and follows established policies and procedures, objectives, quality assessment and safety standards. Participates in educational programs and inservice meetings. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Sets a positive example of excellent service. Attends meetings as required.

Part-time, 20 hours per week Monday - Friday 4p-8p Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location. **Duties and Responsibilities** **Essential Functions:** + Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary. + Provides excellent customer service assistance. + Answers telephones, routes callers, takes messages and provides routine information to callers. + Enters and/or retrieves data from established computer files using knowledge of various computer software applications. + Assists with office operations, special initiatives and projects as requested. + Maintains appropriate records, reports, and files as required. + IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel. **Common Expectations:** + Maintains and follows established policies and procedures, objectives, quality assessment and safety standards. + Participates in educational programs and inservice meetings. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Sets a positive example of excellent service. + Attends meetings as required. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + Less than 1 year Up to 1 month experience. Required + 1 year Related work experience. Preferred **Knowledge, Skills, and Abilities:** + Excellent communications, interpersonal and customer relations skills. + Basic computer skills. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Philhaven Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus. At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more. **Quality of Life** Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers market and dining establishments for all tastes. Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in Central Pennsylvania, Lebanon is within an easy driving distance of Harrisburg, Lancaster, Reading and York. (Patient population: 140,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Unit Secretary/Nursing Attendant - Telemetry/Observation Unit * 30-bed unit specializing in cardiac, medical, and surgical patients * Individualized, comprehensive orientation program. * Leadership presence on every shift * PRN - will need to work a min of 24 hours off shift per 6-week schedule * 12-hour day/evening/night * Weekend and Holiday as needed * Shift and Weekend Differential Eligibility Position Function: As a Unit Secretary, performs the clerical duties on the patient care unit while functioning as the focal communication source at the nursing station. As a Nursing Attendant, functions as an integral part of the patient care team by performing selected patient care treatments and tasks as delegated by licensed nurse. Is accountable for own action in performing duties as assigned and for which he/she is trained. Included is recognition and understanding of the physical, cognitive and psychosocial changes unique to the age/population group served on the unit. Essential Functions and Responsibilities Job Class Specifics Unit Secretary 1. Remains calm, reassuring, and proficient during emergency situations. 2. Readily adapts to changes in workload. Prioritizes work. 3. Receives, places and transfers telephone calls using appropriate telephone etiquette while promoting positive customer service. 4. Assists in orientation of all new staff to unit, demonstrated by being friendly and encouraging, sharing knowledge and skills, and being willing to participate in orientation. 5. Maintains appropriate quantity of forms, materials, and supplies. 6. Accurately records/enters information as required (I.e., patient charges, appointments, etc.). 7. Initiates, assembles and maintains charts for all patients on the assigned unit. 8. Under the supervision of the RN, completely and accurately transcribes physician orders utilizing Epic. 9. Seeks guidance and direction as needed for performance of duties. 10. Advises appropriate personnel of situations requiring attention or follow-up. 11. Maintains chart check to ensure no missed orders (N/A where indicated). 12. Assists during emergency situations as directed by shift charge nurse. Reports any patient problems to a direct care provider immediately. 13. Supports, reinforces, coaches, and assists, as necessary, the physicians in the retrieval of clinical information from the EMR. 14. Maintains patient assignments boards, patient therapy board or tracker. 15. Completes appropriate forms upon patient's death to include calling CORE, notifying funeral home and coroner, when necessary. 16. Demonstrates involvement in unit by attending 50% of staff/committee meetings and in-services for area. 17. Responsible for maintenance and activation of downtime forms during planned and unplanned Epic downtime periods. 18. Expected to float to other Patient Services areas to cover assigned duties as needed. 19. Transports medications within the hospital as requested and needed according to Hospital policy. Nursing Attendant 20. Demonstrates ability to communicate pertinent information to the primary nurse. 21. Seeks guidance and direction, as necessary, for performance of duties and completion of assignment. 22. Assists and maintains a neat, clean, and safe environment for patients and other nursing staff. 23. Attends 50% of in-services and staff meetings for area. 24. Familiar with duties and performs them independently, accurately, efficiently, promptly, recognizing their importance and relationship to patient care for all age/population groups. 25. Receives instructions and follows directions accurately and in a cooperative manner. 26. Observes changes in patient condition & promptly reports to primary nurse. 27. Utilizes proper body mechanics to prevent injury to self and others. Safely positions, transfers, and transports patients. 28. Assists in maintaining equipment assigned to patient care and reports malfunctioning of equipment to appropriate personnel. 29. Assists in orientation of new personnel to the unit by being friendly and encouraging and serving as a preceptor or "buddy". 30. Recognizes and responds to priorities in the patient care process. Readily adapts to changes in workload and responds efficiently. 31. Responds appropriately to emergency situations. 32. Anticipates unit's needs, and promptly answers/responds to patient call lights, pages, and safety checks. 33. Assists in postmortem care and transports the body to Morgue on occasion. 34. Performs external cardiac compressions to patients during Code Blue activities if required. 35. Transports medications within the hospital as requested and needed according to Hospital policy. Qualifications and Standards Education: Formal Education and Training - High school graduate or the equivalent. Graduate of a nursing educational program preferred. Experience: Experience applying customer service behaviors and communication skills required. Proficiency in the use of computers, fax machine, and related equipment required. Prior clerical experience in health care setting preferred. Certifications/Licensure: Basic Life Support (BLS)

Unit Secretary/Nursing Attendant - Telemetry/Observation Unit 30-bed unit specializing in cardiac, medical, and surgical patients Individualized, comprehensive orientation program. Leadership presence on every shift PRN - will need to work a min of 24 hours off shift per 6-week schedule 12-hour day/evening/night Weekend and Holiday as needed Shift and Weekend Differential Eligibility Position Function: As a Unit Secretary, performs the clerical duties on the patient care unit while functioning as the focal communication source at the nursing station. As a Nursing Attendant, functions as an integral part of the patient care team by performing selected patient care treatments and tasks as delegated by licensed nurse. Is accountable for own action in performing duties as assigned and for which he/she is trained. Included is recognition and understanding of the physical, cognitive and psychosocial changes unique to the age/population group served on the unit. Qualifications and Standards Education: Formal Education and Training - High school graduate or the equivalent. Graduate of a nursing educational program preferred. Experience: Experience applying customer service behaviors and communication skills required. Proficiency in the use of computers, fax machine, and related equipment required. Prior clerical experience in health care setting preferred. Certifications/Licensure: Basic Life Support (BLS) Essential Functions and Responsibilities Job Class Specifics Unit Secretary 1. Remains calm, reassuring, and proficient during emergency situations. 2. Readily adapts to changes in workload. Prioritizes work. 3. Receives, places and transfers telephone calls using appropriate telephone etiquette while promoting positive customer service. 4. Assists in orientation of all new staff to unit, demonstrated by being friendly and encouraging, sharing knowledge and skills, and being willing to participate in orientation. 5. Maintains appropriate quantity of forms, materials, and supplies. 6. Accurately records/enters information as required (I.e., patient charges, appointments, etc.). 7. Initiates, assembles and maintains charts for all patients on the assigned unit. 8. Under the supervision of the RN, completely and accurately transcribes physician orders utilizing Epic. 9. Seeks guidance and direction as needed for performance of duties. 10. Advises appropriate personnel of situations requiring attention or follow-up. 11. Maintains chart check to ensure no missed orders (N/A where indicated). 12. Assists during emergency situations as directed by shift charge nurse. Reports any patient problems to a direct care provider immediately. 13. Supports, reinforces, coaches, and assists, as necessary, the physicians in the retrieval of clinical information from the EMR. 14. Maintains patient assignments boards, patient therapy board or tracker. 15. Completes appropriate forms upon patient's death to include calling CORE, notifying funeral home and coroner, when necessary. 16. Demonstrates involvement in unit by attending 50% of staff/committee meetings and in-services for area. 17. Responsible for maintenance and activation of downtime forms during planned and unplanned Epic downtime periods. 18. Expected to float to other Patient Services areas to cover assigned duties as needed. 19. Transports medications within the hospital as requested and needed according to Hospital policy. Nursing Attendant 20. Demonstrates ability to communicate pertinent information to the primary nurse. 21. Seeks guidance and direction, as necessary, for performance of duties and completion of assignment. 22. Assists and maintains a neat, clean, and safe environment for patients and other nursing staff. 23. Attends 50% of in-services and staff meetings for area. 24. Familiar with duties and performs them independently, accurately, efficiently, promptly, recognizing their importance and relationship to patient care for all age/population groups. 25. Receives instructions and follows directions accurately and in a cooperative manner. 26. Observes changes in patient condition & promptly reports to primary nurse. 27. Utilizes proper body mechanics to prevent injury to self and others. Safely positions, transfers, and transports patients. 28. Assists in maintaining equipment assigned to patient care and reports malfunctioning of equipment to appropriate personnel. 29. Assists in orientation of new personnel to the unit by being friendly and encouraging and serving as a preceptor or "buddy". 30. Recognizes and responds to priorities in the patient care process. Readily adapts to changes in workload and responds efficiently. 31. Responds appropriately to emergency situations. 32. Anticipates unit's needs, and promptly answers/responds to patient call lights, pages, and safety checks. 33. Assists in postmortem care and transports the body to Morgue on occasion. 34. Performs external cardiac compressions to patients during Code Blue activities if required. 35. Transports medications within the hospital as requested and needed according to Hospital policy.

Unit Secretary/Nursing Attendant - Telemetry/Observation Unit + 30-bed unit specializing in cardiac, medical, and surgical patients + Individualized, comprehensive orientation program. + Leadership presence on every shift + PRN - will need to work a min of 24 hours off shift per 6-week schedule + 12-hour day/evening/night + Weekend and Holiday as needed + Shift and Weekend Differential Eligibility Position Function: As a Unit Secretary, performs the clerical duties on the patient care unit while functioning as the focal communication source at the nursing station. As a Nursing Attendant, functions as an integral part of the patient care team by performing selected patient care treatments and tasks as delegated by licensed nurse. Is accountable for own action in performing duties as assigned and for which he/she is trained. Included is recognition and understanding of the physical, cognitive and psychosocial changes unique to the age/population group served on the unit. Essential Functions and Responsibilities Job Class Specifics Unit Secretary 1. Remains calm, reassuring, and proficient during emergency situations. 2. Readily adapts to changes in workload. Prioritizes work. 3. Receives, places and transfers telephone calls using appropriate telephone etiquette while promoting positive customer service. 4. Assists in orientation of all new staff to unit, demonstrated by being friendly and encouraging, sharing knowledge and skills, and being willing to participate in orientation. 5. Maintains appropriate quantity of forms, materials, and supplies. 6. Accurately records/enters information as required (I.e., patient charges, appointments, etc.). 7. Initiates, assembles and maintains charts for all patients on the assigned unit. 8. Under the supervision of the RN, completely and accurately transcribes physician orders utilizing Epic. 9. Seeks guidance and direction as needed for performance of duties. 10. Advises appropriate personnel of situations requiring attention or follow-up. 11. Maintains chart check to ensure no missed orders (N/A where indicated). 12. Assists during emergency situations as directed by shift charge nurse. Reports any patient problems to a direct care provider immediately. 13. Supports, reinforces, coaches, and assists, as necessary, the physicians in the retrieval of clinical information from the EMR. 14. Maintains patient assignments boards, patient therapy board or tracker. 15. Completes appropriate forms upon patient's death to include calling CORE, notifying funeral home and coroner, when necessary. 16. Demonstrates involvement in unit by attending 50% of staff/committee meetings and in-services for area. 17. Responsible for maintenance and activation of downtime forms during planned and unplanned Epic downtime periods. 18. Expected to float to other Patient Services areas to cover assigned duties as needed. 19. Transports medications within the hospital as requested and needed according to Hospital policy. Nursing Attendant 20. Demonstrates ability to communicate pertinent information to the primary nurse. 21. Seeks guidance and direction, as necessary, for performance of duties and completion of assignment. 22. Assists and maintains a neat, clean, and safe environment for patients and other nursing staff. 23. Attends 50% of in-services and staff meetings for area. 24. Familiar with duties and performs them independently, accurately, efficiently, promptly, recognizing their importance and relationship to patient care for all age/population groups. 25. Receives instructions and follows directions accurately and in a cooperative manner. 26. Observes changes in patient condition & promptly reports to primary nurse. 27. Utilizes proper body mechanics to prevent injury to self and others. Safely positions, transfers, and transports patients. 28. Assists in maintaining equipment assigned to patient care and reports malfunctioning of equipment to appropriate personnel. 29. Assists in orientation of new personnel to the unit by being friendly and encouraging and serving as a preceptor or "buddy". 30. Recognizes and responds to priorities in the patient care process. Readily adapts to changes in workload and responds efficiently. 31. Responds appropriately to emergency situations. 32. Anticipates unit's needs, and promptly answers/responds to patient call lights, pages, and safety checks. 33. Assists in postmortem care and transports the body to Morgue on occasion. 34. Performs external cardiac compressions to patients during Code Blue activities if required. 35. Transports medications within the hospital as requested and needed according to Hospital policy. Qualifications and Standards Education: Formal Education and Training - High school graduate or the equivalent. Graduate of a nursing educational program preferred. Experience: Experience applying customer service behaviors and communication skills required. Proficiency in the use of computers, fax machine, and related equipment required. Prior clerical experience in health care setting preferred. Certifications/Licensure: Basic Life Support (BLS) **Quality of Life** Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history. Franklin County is in the heart of Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Full-time, Days 8am-4pm 80 hrs/2 weeks Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location. Duties and Responsibilities Essential Functions: * Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary. * Provides excellent customer service assistance. * Answers telephones, routes callers, takes messages and provides routine information to callers. * Enters and/or retrieves data from established computer files using knowledge of various computer software applications. * Assists with office operations, special initiatives and projects as requested. * Maintains appropriate records, reports, and files as required. * IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel. Common Expectations: * Maintains and follows established policies and procedures, objectives, quality assessment and safety standards. * Participates in educational programs and inservice meetings. * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. * Sets a positive example of excellent service. * Attends meetings as required. Qualifications Minimum Education: * High School Diploma or GED Required Work Experience: * Less than 1 year Up to 1 month experience. Required * 1 year Related work experience. Preferred Knowledge, Skills, and Abilities: * Excellent communications, interpersonal and customer relations skills. * Basic computer skills. Benefits Offered: * Comprehensive health benefits * Flexible spending and health savings accounts * Retirement savings plan * Paid time off (PTO) * Short-term disability * Education assistance * Financial education and support, including DailyPay * Wellness and Wellbeing programs * Caregiver support via Wellthy * Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Philhaven Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus. At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.

**Full-time, Days** **8am-4pm** **80 hrs/2 weeks** Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location. **Duties and Responsibilities** **Essential Functions:** + Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary. + Provides excellent customer service assistance. + Answers telephones, routes callers, takes messages and provides routine information to callers. + Enters and/or retrieves data from established computer files using knowledge of various computer software applications. + Assists with office operations, special initiatives and projects as requested. + Maintains appropriate records, reports, and files as required. + IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel. **Common Expectations:** + Maintains and follows established policies and procedures, objectives, quality assessment and safety standards. + Participates in educational programs and inservice meetings. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Sets a positive example of excellent service. + Attends meetings as required. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + Less than 1 year Up to 1 month experience. Required + 1 year Related work experience. Preferred **Knowledge, Skills, and Abilities:** + Excellent communications, interpersonal and customer relations skills. + Basic computer skills. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Philhaven Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus. At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more. **Quality of Life** Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers market and dining establishments for all tastes. Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in Central Pennsylvania, Lebanon is within an easy driving distance of Harrisburg, Lancaster, Reading and York. (Patient population: 140,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Full Time (80 Hours Biweekly) Day Shift (8:30 a.m. - 5:00 p.m. or 9:00 a.m. - 5:30 p.m.) may require on call coverage Monday through Friday No weekends, no holidays Acts as a receptionist for visitors and serves as a central contact for telephone calls and a distribution point for paper and electronic communication, laboratory and test results. Interacts daily with visitors, patients, physicians and staff and displays a positive, helpful attitude. Demonstrates ability to accurately transcribe physician orders and creates and maintains the medical record. Schedules patient care services. Is responsible for electronic data entry and retrieval. Is a key member of the care delivery team. Duties and Responsibilities Essential Functions: * Greets, directs and assists physicians, visitors, patients and ancillary department staff. Orients patients to their rooms as appropriate. * Answers telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to appropriate resource. Responds to intercom and email. Identifies emergency messages, directs information to the appropriate personnel. Maintains confidentiality. * Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, acuity, composer, bed tracking, transport, etc. Serves as a knowledgeable resource for multiple applications such as, Patient Management and PowerChart. Keeps current with system/application upgrades. Offers/provides assistance to others in navigating IS applications. * Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites patient admission, transfer and discharge. Assembles and copies charts and forms, ensuring charts contain necessary forms. Ensures all medical records have signed orders and an H & P. Places transcribed orders on the chart. Monitors and flags missing items daily. Performs data entry, chart preparation, filing and photocopying in accordance with appropriate policies. * Transcribes orders and documents on the paper or electronic record. Places pharmacy orders on the MAR. Follows up on orders and checks on open orders. Ensures verbal orders are signed according to Hospital policy. * Consults with appropriate clinical/nonclinical personnel to resolve issues, concerns from patients' medical record, ancillary department results, patient/family inquiries, etc. * Schedules tests, procedures and other patient services. Confers with clinical care provider regarding sequencing of tests, patient activity tolerance and special needs, as appropriate. * Communicates changes in the patient's condition and other urgent information to the Registered Nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and appropriate departments to the team members and the charge nurse/nurse manager. * Communicates delay/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider as needed. * Orders and stocks supplies on an ongoing basis. Common Expectations: * Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required. * Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication. * Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy. * Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring. * Maintains effective communication and good relationships with other disciplines within the facility for the patient's benefit. * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. * Identifies own learning needs and seeks appropriate education. Participates in meetings, on committees and represents the department and Hospital in community outreach efforts. Enhances growth and development and enriches personal knowledge and skill through participation in educational programs and affiliations. Qualifications Minimum Education: * High School Diploma or GED Required Work Experience: * Less than 1 year Relevant experience. Required Courses and Training: * Completion of course for unit secretaries and medical terminology. Upon Hire Preferred Knowledge, Skills, and Abilities: * Excellent communication/interpersonal skills. * Bilingual English/Spanish speaking preferred. * Able to multitask in a fast paced environment. * Excellent computer skills and ability to use various software applications in a windows environment. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Good Samaritan Hospital For more than 125 years, WellSpan Good Samaritan Hospital has provided leading-edge inpatient, outpatient, and emergent care to the Lebanon County community. One of eight premier hospitals in the WellSpan system, WellSpan Good Samaritan Hospital features an award-winning cardiac and vascular center, a certified Primary Stroke Center, and a wound care and hyperbaric medicine center, while providing a supportive continuum of care through our extensive WellSpan primary, specialty, ambulatory, and behavioral health care locations within the community. WellSpan Good Samaritan Hospital is supported by the nearby WellSpan Sechler Family Cancer Center, Lebanon's first and only integrated cancer center. WellSpan Good Samaritan Hospital was one of several WellSpan Health hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23. WellSpan Good Samaritan Hospital serves as the cornerstone of care for a total population of nearly 142,000 residents living in the rural and urban mix of Lebanon County. A full-service, acute-care hospital, with a 163 licensed bed capacity, admitting approximately 7,000 patients annually. We offer open heart procedures, comprehensive cardiac care, total joint replacements, private labor and delivery birthing suites, robotic surgery, and emergency care.

Full Time (80 Hours Biweekly) Day Shift (8:30 a.m. - 5:00 p.m. or 9:00 a.m. - 5:30 p.m.) may require on call coverage Monday through Friday No weekends, no holidays Acts as a receptionist for visitors and serves as a central contact for telephone calls and a distribution point for paper and electronic communication, laboratory and test results. Interacts daily with visitors, patients, physicians and staff and displays a positive, helpful attitude. Demonstrates ability to accurately transcribe physician orders and creates and maintains the medical record. Schedules patient care services. Is responsible for electronic data entry and retrieval. Is a key member of the care delivery team. Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year Relevant experience. Required Courses and Training: Completion of course for unit secretaries and medical terminology. Upon Hire Preferred Knowledge, Skills, and Abilities: Excellent communication/interpersonal skills. Bilingual English/Spanish speaking preferred. Able to multitask in a fast paced environment. Excellent computer skills and ability to use various software applications in a windows environment. Duties and Responsibilities Essential Functions: Greets, directs and assists physicians, visitors, patients and ancillary department staff. Orients patients to their rooms as appropriate. Answers telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to appropriate resource. Responds to intercom and email. Identifies emergency messages, directs information to the appropriate personnel. Maintains confidentiality. Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, acuity, composer, bed tracking, transport, etc. Serves as a knowledgeable resource for multiple applications such as, Patient Management and PowerChart. Keeps current with system/application upgrades. Offers/provides assistance to others in navigating IS applications. Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites patient admission, transfer and discharge. Assembles and copies charts and forms, ensuring charts contain necessary forms. Ensures all medical records have signed orders and an H & P. Places transcribed orders on the chart. Monitors and flags missing items daily. Performs data entry, chart preparation, filing and photocopying in accordance with appropriate policies. Transcribes orders and documents on the paper or electronic record. Places pharmacy orders on the MAR. Follows up on orders and checks on open orders. Ensures verbal orders are signed according to Hospital policy. Consults with appropriate clinical/nonclinical personnel to resolve issues, concerns from patients' medical record, ancillary department results, patient/family inquiries, etc. Schedules tests, procedures and other patient services. Confers with clinical care provider regarding sequencing of tests, patient activity tolerance and special needs, as appropriate. Communicates changes in the patient's condition and other urgent information to the Registered Nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and appropriate departments to the team members and the charge nurse/nurse manager. Communicates delay/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider as needed. Orders and stocks supplies on an ongoing basis. Common Expectations: Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required. Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication. Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy. Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring. Maintains effective communication and good relationships with other disciplines within the facility for the patient's benefit. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Identifies own learning needs and seeks appropriate education. Participates in meetings, on committees and represents the department and Hospital in community outreach efforts. Enhances growth and development and enriches personal knowledge and skill through participation in educational programs and affiliations.

Full Time (80 Hours Biweekly) Day Shift (8:30 a.m. - 5:00 p.m. or 9:00 a.m. - 5:30 p.m.) may require on call coverage Monday through Friday No weekends, no holidays Acts as a receptionist for visitors and serves as a central contact for telephone calls and a distribution point for paper and electronic communication, laboratory and test results. Interacts daily with visitors, patients, physicians and staff and displays a positive, helpful attitude. Demonstrates ability to accurately transcribe physician orders and creates and maintains the medical record. Schedules patient care services. Is responsible for electronic data entry and retrieval. Is a key member of the care delivery team. **Duties and Responsibilities** **Essential Functions:** + Greets, directs and assists physicians, visitors, patients and ancillary department staff. Orients patients to their rooms as appropriate. + Answers telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to appropriate resource. Responds to intercom and email. Identifies emergency messages, directs information to the appropriate personnel. Maintains confidentiality. + Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, acuity, composer, bed tracking, transport, etc. Serves as a knowledgeable resource for multiple applications such as, Patient Management and PowerChart. Keeps current with system/application upgrades. Offers/provides assistance to others in navigating IS applications. + Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites patient admission, transfer and discharge. Assembles and copies charts and forms, ensuring charts contain necessary forms. Ensures all medical records have signed orders and an H & P. Places transcribed orders on the chart. Monitors and flags missing items daily. Performs data entry, chart preparation, filing and photocopying in accordance with appropriate policies. + Transcribes orders and documents on the paper or electronic record. Places pharmacy orders on the MAR. Follows up on orders and checks on open orders. Ensures verbal orders are signed according to Hospital policy. + Consults with appropriate clinical/nonclinical personnel to resolve issues, concerns from patients' medical record, ancillary department results, patient/family inquiries, etc. + Schedules tests, procedures and other patient services. Confers with clinical care provider regarding sequencing of tests, patient activity tolerance and special needs, as appropriate. + Communicates changes in the patient's condition and other urgent information to the Registered Nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and appropriate departments to the team members and the charge nurse/nurse manager. + Communicates delay/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider as needed. + Orders and stocks supplies on an ongoing basis. **Common Expectations:** + Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required. + Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication. + Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy. + Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring. + Maintains effective communication and good relationships with other disciplines within the facility for the patient's benefit. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Identifies own learning needs and seeks appropriate education. Participates in meetings, on committees and represents the department and Hospital in community outreach efforts. Enhances growth and development and enriches personal knowledge and skill through participation in educational programs and affiliations. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + Less than 1 year Relevant experience. Required **Courses and Training:** + Completion of course for unit secretaries and medical terminology. Upon Hire Preferred **Knowledge, Skills, and Abilities:** + Excellent communication/interpersonal skills. + Bilingual English/Spanish speaking preferred. + Able to multitask in a fast paced environment. + Excellent computer skills and ability to use various software applications in a windows environment. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Good Samaritan Hospital For more than 125 years, WellSpan Good Samaritan Hospital has provided leading-edge inpatient, outpatient, and emergent care to the Lebanon County community. One of eight premier hospitals in the WellSpan system, WellSpan Good Samaritan Hospital features an award-winning cardiac and vascular center, a certified Primary Stroke Center, and a wound care and hyperbaric medicine center, while providing a supportive continuum of care through our extensive WellSpan primary, specialty, ambulatory, and behavioral health care locations within the community. WellSpan Good Samaritan Hospital is supported by the nearby WellSpan Sechler Family Cancer Center, Lebanon's first and only integrated cancer center. WellSpan Good Samaritan Hospital was one of several WellSpan Health hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23. WellSpan Good Samaritan Hospital serves as the cornerstone of care for a total population of nearly 142,000 residents living in the rural and urban mix of Lebanon County. A full-service, acute-care hospital, with a 163 licensed bed capacity, admitting approximately 7,000 patients annually. We offer open heart procedures, comprehensive cardiac care, total joint replacements, private labor and delivery birthing suites, robotic surgery, and emergency care. **Quality of Life** Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers market and dining establishments for all tastes. Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in Central Pennsylvania, Lebanon is within an easy driving distance of Harrisburg, Lancaster, Reading and York. (Patient population: 140,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Schedule Monday - Friday 8:30am - 5:00pm No weekends/holidays Performs a variety of admissions, scheduling, reception and secretarial duties. May perform the duties of Nursing Assistant, as needed. Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year Relevant experience. Required Courses and Training: Medical terminology within 1 year Required Medical secretarial training, previous experience with EHR, and Microsoft Office Suite. Upon Hire Preferred Knowledge, Skills, and Abilities: Basic computer skills. Knowledge of word processing techniques. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy Duties and Responsibilities Essential Functions: Registers/admits urgent/emergency surgery patients. Enters surgical information into appropriate computer system. Schedules patients for operative procedures. Schedules inservice room. Coordinates with appropriate personnel to facilitate creation of the surgical schedule and to ensure that needed equipment, supplies, personnel and patient information is available for procedures. Prepares surgical schedule. Creates medical records for new patients. Monitors and ensures accuracy of recording on patient medical records. Maintains all required reports, records, statistics, etc. Keeps patient records current. Answers telephones, routes callers, takes messages and provides routine information to callers. Types a variety of letters, memorandums, reports, meeting minutes, correspondence, forms and other documentation from written copy, dictaphone or transcription as appropriate. Proofs materials for errors. Enters and/or retrieves data from established computer files using knowledge of various computer software applications. Common Expectations: Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. Participates in educational programs and in-service meetings. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Transports patients to and from Operating room suite. Assists with positioning of patients according to type of surgery, as needed. Assists with the transport of blood products to/from the Operating Rooms and specimens to our Laboratory, as needed. Orders and stocks supplies on an ongoing basis, as needed. Attends meetings as required.

Schedule Monday - Friday 8:30am - 5:00pm No weekends/holidays Performs a variety of admissions, scheduling, reception and secretarial duties. May perform the duties of Nursing Assistant, as needed. Duties and Responsibilities Essential Functions: * Registers/admits urgent/emergency surgery patients. Enters surgical information into appropriate computer system. * Schedules patients for operative procedures. Schedules inservice room. * Coordinates with appropriate personnel to facilitate creation of the surgical schedule and to ensure that needed equipment, supplies, personnel and patient information is available for procedures. Prepares surgical schedule. * Creates medical records for new patients. * Monitors and ensures accuracy of recording on patient medical records. Maintains all required reports, records, statistics, etc. * Keeps patient records current. * Answers telephones, routes callers, takes messages and provides routine information to callers. * Types a variety of letters, memorandums, reports, meeting minutes, correspondence, forms and other documentation from written copy, dictaphone or transcription as appropriate. Proofs materials for errors. * Enters and/or retrieves data from established computer files using knowledge of various computer software applications. Common Expectations: * Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. * Participates in educational programs and in-service meetings. * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. * Transports patients to and from Operating room suite. Assists with positioning of patients according to type of surgery, as needed. * Assists with the transport of blood products to/from the Operating Rooms and specimens to our Laboratory, as needed. * Orders and stocks supplies on an ongoing basis, as needed. * Attends meetings as required. Qualifications Minimum Education: * High School Diploma or GED Required Work Experience: * Less than 1 year Relevant experience. Required Courses and Training: * Medical terminology within 1 year Required * Medical secretarial training, previous experience with EHR, and Microsoft Office Suite. Upon Hire Preferred Knowledge, Skills, and Abilities: * Basic computer skills. * Knowledge of word processing techniques. Benefits Offered: * Comprehensive health benefits * Flexible spending and health savings accounts * Retirement savings plan * Paid time off (PTO) * Short-term disability * Education assistance * Financial education and support, including DailyPay * Wellness and Wellbeing programs * Caregiver support via Wellthy * Childcare referral service via Wellthy

**Schedule** Monday - Friday 8:30am - 5:00pm No weekends/holidays Performs a variety of admissions, scheduling, reception and secretarial duties. May perform the duties of Nursing Assistant, as needed. **Duties and Responsibilities** **Essential Functions:** + Registers/admits urgent/emergency surgery patients. Enters surgical information into appropriate computer system. + Schedules patients for operative procedures. Schedules inservice room. + Coordinates with appropriate personnel to facilitate creation of the surgical schedule and to ensure that needed equipment, supplies, personnel and patient information is available for procedures. Prepares surgical schedule. + Creates medical records for new patients. + Monitors and ensures accuracy of recording on patient medical records. Maintains all required reports, records, statistics, etc. + Keeps patient records current. + Answers telephones, routes callers, takes messages and provides routine information to callers. + Types a variety of letters, memorandums, reports, meeting minutes, correspondence, forms and other documentation from written copy, dictaphone or transcription as appropriate. Proofs materials for errors. + Enters and/or retrieves data from established computer files using knowledge of various computer software applications. **Common Expectations:** + Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. + Participates in educational programs and in-service meetings. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Transports patients to and from Operating room suite. Assists with positioning of patients according to type of surgery, as needed. + Assists with the transport of blood products to/from the Operating Rooms and specimens to our Laboratory, as needed. + Orders and stocks supplies on an ongoing basis, as needed. + Attends meetings as required. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + Less than 1 year Relevant experience. Required **Courses and Training:** + Medical terminology within 1 year Required + Medical secretarial training, previous experience with EHR, and Microsoft Office Suite. Upon Hire Preferred **Knowledge, Skills, and Abilities:** + Basic computer skills. + Knowledge of word processing techniques. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy **Quality of Life** Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch - farm-to-table and beyond. Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.