Guest Services jobs at Legends Hospitality - 22 jobs
Seasonal Guest Experience Coordinator
The Escape Game 3.4
Brentwood, TN jobs
Compensation:
$16.50/hour starting pay.
Monthly personal performance bonuses of up to $700 available. Note all bonuses are taxed.
Role: Our Hospitality Experts are our guest's first point of contact with The Escape Game! They are responsible and empowered to exceed guest expectations through epic hospitality over the phone, chat, and in email communications. They will seek to create The Escape Game super fans by providing an exceptional guest experience that results in positive word of mouth. They will work to solve guest problems, accommodate guest needs, talk guests through concerns and ultimately generate bookings for The Escape Game.
Expected Weekly Hours: 30-45 hours per week
Expected Schedule: Flexible availability, including nights, weekends, and holidays.
Seasonal Dates of Work: As early as 10/21/2025, but will end on 1/17/2026.
Responsibilities:
Work to meet the incoming demand of calls, chats and emails so we can serve every single guest.
Delivering unique forms of hospitality to every single guest by creating personal connections in every interaction.
Being a The Escape Game brand ambassador: enthusiastically explaining our games.
Remove barriers between our guests and their first/next experience at The Escape Game.
Create epic guest moments that generate positive word of mouth and brand perception.
Communicating with The Escape Game Store locations nationwide, professionally and politely.
Creatively solve guest challenges as needed.
Requirements & Expectations:
Flexible availability, including nights, weekends, and holidays
Obsession with delivering 5-star hospitality to guests
Genuine love for serving others
Flexible, humble, and teachable
Ability to function both creatively and administratively
Exceptional communication skills
High capacity for creative problem solving
Ability to multitask
Energetic, friendly, and patient
Remote Specific Expectations:
Work remotely from locations that are quiet, with good wifi and are generally private due to the information that could be on your screen while on the clock.
Your home is the preferred place of work. If you need to work outside of your home for some reason, communication should be sent for approval to your direct leader at least 24 hours in advance. Approvals can be made with less time if there are emergencies (power outage, etc)
Be in a professional setting & remember professionalism when working remotely and participating on video calls. (not laying down or on a couch, or in pajamas, attending to family, etc.) TEG shirts are appropriate and business casual tops when on video meetings.
Share your location via Gchat by informing the team & your direct leader of meal breaks or “brb” breaks to take 5-10 mins for restroom breaks or brain breaks.
Use the TEG laptop sent to you for all TEG related work.
Be on camera for video calls and meeting with the your team and other HQ teams.
$16.5 hourly Auto-Apply 60d+ ago
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Guest Experience Specialist
The Escape Game 3.4
Columbus, OH jobs
We are located in Easton Town Center! Copy & paste the link below to learn more about our company & the role: **********************************************************************************
THE ROLE:
Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and
do whatever it takes to make their day
!
A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest's feelings and needs to make sure they have a great experience. You are the bookends of each guest's experience - their first and last impression of The Escape Game.
HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Using TEG's Party Host Practices
Prepare the party venue
Connect with guests
Keep the energy high
Customize the experience
Make sure everyone leaves happy
● Using TEG's Hospitality Habits
Courtesy
Cleanliness
Communication
● Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:
Checking in guests
Coordinating game start times with Team Leader
Answering the phone
Accurately booking reservations
● Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
● Making groups of 2-50 feel welcome, cared for, and excited for their game
● Using TEG's Steps for Creating TEG Fans
Extend the invite
Keep the party going
Encourage party favors
● Immediately and graciously resolving service failures
REQUIREMENTS
● Flexible availability. This role often works nights, weekends, and/or holidays.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
● Ability to stand for long periods of time (about 75-80% of your shift).
● Align with TEG's Uniform Standards.
KNOWLEDGE, SKILLS, & ABILITIES
● Genuine love for serving others
● Flexible, humble, and teachable
● Ability to function both creatively and administratively
● Basic computer abilities
● Exceptional listening skills
● High capacity for creative problem solving
● Energetic, friendly, and patient
● Clear and articulate communicator
BENEFITS FOR FULL TIME TEAM MEMBERS
401(k)
401(k) matching
Health Insurance
Employee discount
Vision insurance
Dental insurance
Flexible spending account
Life insurance
Flexible schedule
$25k-34k yearly est. Auto-Apply 60d+ ago
Field Service Consultant
Marketsource 4.1
Columbus, OH jobs
MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world's most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.
Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.
Responsibilities
Summary
The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within their assigned program. The Automotive Technical Advisor will have a special focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit.
Essential Job Functions:
· Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers
· Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction
· Initiate resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty
· Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer
· Manage STAR escalations- high buyback risk vehicles as identified in SalesForce
· Provide in-dealership technical assistance
· Provide dealership consultation on the following: repair order documentation, repair service agreements and facilities inspections
· Troubleshoot and solve final repair attempt situations
· Identify repair shop process improvements and proactive business planning with a focus on the customer
· Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM
· Provide support for C.A.G./engineering- providing on ground request support
· Oversee Recall and Required Service Updates (RSU) follow-up and reduction
· Establish yourself as a quality feedback liaison
· Highly motivated, adaptive, and autonomous with the ability to deliver results
· Entrepreneurial individual with a history of leadership and achievement
· Excel in building positive working relationships, cost assessment and conflict resolution
· Understanding of automotive dealership fixed operations
· Ability to travel to dealerships within a designated area
· Ability to communicate technical information to all levels within both the client and the dealerships
· Ability to analyze data and create custom reports
· Ability to effectively use MS Word, Excel, and other customized software
· Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment
· Ability to identify and react swiftly to issues that may arise
· Excellent written, oral and presentation skills
· Ability to tackle complex issues and develop innovative and practical solutions
· Proficient with Microsoft Office; Work, PowerPoint, and Excel
Qualifications
Job Requirements:
· Bachelor's Degree or equivalent work experience in lieu of degree
· Master Technician Certification or equivalent experience in lieu of certification
· 2+ years of automotive experience
· Dealership fixed operations experience preferred
· Valid Driver's License to complete daily dealership visits
· Occasional travel required
Additional Information
MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call ************ or email *******************.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.
Posted Salary Range USD $70,000.00 - USD $75,000.00 /Yr.
$70k-75k yearly Auto-Apply 10d ago
FT Audience Services Associate
Kimmel Center Inc. 4.3
Philadelphia, PA jobs
Title: Full-Time Audience Services Associate
Department: Audience Services, Ensemble Arts Philly Reports to: Audience Services Manager
The Audience Services Associate is responsible for providing superlative customer service to all guests by adhering to the Mission, Vision and Values of Ensemble Arts Philly.
Ensemble Arts Philly, Audience Services is the only authorized outlet for individual tickets to shows presented at the Kimmel Center, the Academy of Music and the Miller Theater (formerly the Merriam Theater). We provide comprehensive ticketing and customer service for the Broadway series, Ensemble Arts Presents, the Philadelphia Orchestra, Philadelphia Ballet, the Philadelphia Speakers Series and other renters of our venues. Audience Services facilitates sales for more than 1,800 performances annually through its online purchase path, Contact Center and Box Office.
Essential Functions:
Meet and exceed Audience Services Customer Service Standards.
Provide accurate information about performances, campus venues, amenities and ticketing policies to all guests inquiring by telephone and email.
Accurately process single ticket orders, subscription ticket orders, ticket exchanges and subscription ticket donations by telephone.
Using provided scripts, solicit add-on donations and actively up-sell additional items including refund protection, parking, shipping and dinners.
Work concert duty for in-person and digital performances.
Provide knowledgeable and professional customer service to all guests.
Record guest compliments, complaints or out of the ordinary situations or comments.
Assist in preparation of mailings and other communications with patrons.
Participate in other duties/tasks as requested by Management.
Other duties as assigned.
Education and Experience:
High school diploma or equivalent required.
One (1) year of customer service experience working in a retail, call center, or performing arts environment.
Prior ticketing experience desired.
Experience working with diverse audiences and accessibility a plus.
Tessitura experience preferred.
Customer Service experience preferred.
Knowledge/Skills/Abilities:
Evenings and weekends required.
Ability to interact with people from diverse backgrounds.
Ability to deliver superior customer service.
Strong communication skills and confident decision-making abilities.
Computer literacy.
Familiarity with database and CRM Systems.
Visible leadership skills and a desire to advance in the organization.
Exhibits exceptional teamwork: including flexibility, respect, honesty and tact.
Dedication towards Same Call Resolution and ability to deescalate conflict.
Must act as an advocate for patrons, display ownership of issues and communicate up patron feedback trends to inform and better serve clients.
Receptive to coaching and feedback and proactive in desire to improve individually and as a team.
Excellent product knowledge, resourcefulness and organization.
Environment, Physical Demands and Other Conditions:
Audience Services operates a hybrid contact center, with some team members assigned to work remotely. Team members will be assigned shifts to be worked remotely following the successful completion of a 90 probationary period. All team members will work both in-office and remote shifts. Team member will provide a remote work environment free from distraction and suitable for professional encounters by telephone, email and online chat.
Some nights and weekends.
Office environment.
The Philadelphia Orchestra and Ensemble Arts, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.
$58k-87k yearly est. Auto-Apply 24d ago
Customer Service Coordinator II (Hybrid)
Benson Integrated Marketing Solutions 4.5
Alpharetta, GA jobs
Why You'll Love Working Here At Benson, we inspire and support our team members' growth and career development. Our hybrid work style allows you to enjoy the best of both worlds-working from home and collaborating in our modern, fun, and energetic corporate office in Alpharetta, GA.
Your Benson Perks
Career Growth: Opportunities for advancement and professional development.
Competitive Compensation: Attractive salary with bonus structure.
Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year's Day.
Wellness: On-site fitness facility and Employee Assistance Program (EAP).
Flexibility: Hybrid work opportunities.
Parental Leave: Paid time off for new parents.
Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
Future Planning: 401(k) with company match.
Community Engagement: Volunteer program with up to 16 hours of additional PTO.
Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.
What Makes Benson Different Benson is a leading Centralized Marketing Platform in the multi-family industry, offering innovative products and services through our proprietary Integrated Marketing System, which includes:
Online Smart Stores
Multi-Channel Marketing
Dedicated Customer Experience Teams
Analytics
Our award-winning capabilities span Promotional Products, Customized Apparel, Print Services, Signage, and Creative Design Services-all produced in-house and shipped directly to our clients.
_______________________________________________
What You'll Do: You will manage client orders from start to finish, ensuring accuracy and timely execution while maintaining exceptional service standards. This includes processing orders, reviewing proofs, and coordinating with internal teams to deliver high-quality results.
Shift: 9am-6pm
Your Impact: Your work will directly influence client satisfaction and retention by ensuring every interaction reflects professionalism and precision. By proactively managing projects and resolving issues, you'll help strengthen client trust and support the company's reputation for reliability. Your contributions will also enhance internal workflows and foster collaboration across departments.
Key Responsibilities:
Accurately process and track client orders, ensuring specifications are met.
Review and approve art proofs for branding compliance and accuracy.
Prepare detailed price estimates and manage promotional product orders.
Coordinate complex projects such as bulk orders and client conferences.
Maintain client storefronts and upload custom collateral.
Collaborate with internal teams to ensure smooth execution of deliverables.
Position Qualifications: Education:
Bachelor's degree in Business, Communications, Marketing, or related field (or equivalent experience).
Work Experience:
Minimum 2+ years of experience in customer service, client support, or project coordination.
Experience in the multifamily industry preferred.
Your Skills:
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office (Outlook, Excel, Teams, SharePoint).
Familiarity with PACE, Adobe Acrobat, and file-sharing platforms.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Collaborative mindset with problem-solving capabilities.
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
$26k-35k yearly est. 25d ago
Customer Service Coordinator I (Hybrid)
Benson Integrated Marketing Solutions 4.5
Alpharetta, GA jobs
Why You'll Love Working Here At Benson, we inspire and support our team members' growth and career development. Our hybrid work style allows you to enjoy the best of both worlds-working from home and collaborating in our modern, fun, and energetic corporate office in Alpharetta, GA.
Your Benson Perks
Career Growth: Opportunities for advancement and professional development.
Competitive Compensation: Attractive salary with bonus structure.
Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year's Day.
Wellness: On-site fitness facility and Employee Assistance Program (EAP).
Flexibility: Hybrid work opportunities.
Parental Leave: Paid time off for new parents.
Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
Future Planning: 401(k) with company match.
Community Engagement: Volunteer program with up to 16 hours of additional PTO.
Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.
What Makes Benson Different Benson is a leading Centralized Marketing Platform in the multi-family industry, offering innovative products and services through our proprietary Integrated Marketing System, which includes:
Online Smart Stores
Multi-Channel Marketing
Dedicated Customer Experience Teams
Analytics
Our award-winning capabilities span Promotional Products, Customized Apparel, Print Services, Signage, and Creative Design Services-all produced in-house and shipped directly to our clients.
_______________________________________________
What You'll Do:
As a Customer Service Coordinator I, you will serve as a primary point of contact for client inquiries, ensuring timely and accurate responses across multiple communication channels. You'll manage order processing, system updates, and storefront tasks while collaborating with internal teams to deliver exceptional service.
Shift: 9am-6pm
Your Impact: Your work will directly influence client satisfaction and operational efficiency by providing reliable support and maintaining accurate systems. By resolving issues quickly and proactively, you'll help strengthen client relationships and uphold our reputation for excellence. Your contributions will ensure smooth workflows and a positive experience for every client interaction.
Key Responsibilities:
Respond to client inquiries via phone, email, and digital platforms with professionalism and accuracy.
Process orders and manage storefront updates, including logo uploads and property configurations.
Perform audits and troubleshoot system issues to maintain compliance and functionality.
Collaborate with internal teams such as Production, Accounting, and Marketing to resolve client needs.
Support credit memo requests, invoice submissions, and updates to client account information.
Participate in team meetings and contribute to continuous improvement initiatives.
Position Qualifications: Education:
Bachelor's degree in Business, Communications, Marketing, or related field (or equivalent experience).
Work Experience:
1+ years of experience in client service, administrative support, or project coordination.
Experience in the multifamily industry preferred.
Your Skills:
Strong communication skills for professional client interactions.
Proficiency in Microsoft Office (Outlook, Teams, SharePoint, Excel).
Ability to troubleshoot and resolve system-related issues.
Detail-oriented approach to reviewing artwork, proofs, and data.
Adaptability to manage shifting priorities in a fast-paced environment.
Collaborative mindset for working with cross-functional teams.
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
$26k-35k yearly est. 25d ago
Dealership Lot Service Remote Representative (multiple locations)
Dominion Enterprises 4.5
Taunton, MA jobs
Dealer Specialties is looking for a Dealership Lot Service Representative to join our dynamic team. This is a REMOTE traveling position in the south shore of MA and RI. We offer a desirable work environment that allows you to work independently. We are looking for someone who has great time-management, communication, and enjoys working outdoors. This position requires reliable personal transportation.
This Position:
This is a field based, route position. If you have professional experience in automotive customer service, route service, ride share positions, automotive inspection business; or as a lot porter, auto detailer, car washer, service writer or vehicle inspector then this position is for you.
In this role you will travel to car dealerships, complete capture photos/videos for dealership websites, and print buyer's guides for vehicle windows.
* This is a temp-to-hire role that offers an hourly rate of approximately $18 - $20 / hour Compensation factors include route/market, experience, etc.
* Regular, full-time employees are eligible for additional benefits to include possible added commissions medical, dental, vision, flexible spending account; 401k, matching up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities.
* Mileage reimbursement, tablet and printer are provided.
Requirements:
* Valid Driver's License with good driving history
* Ability to learn to drive a manual transmission
* Ability to work outside in various weather conditions, including winter and cold temperatures' as well as summer and very hot temperatures' year round.
Our Location:
This is a REMOTE traveling position. This is a route position that will require travel to multiple locations with own vehicle within that area.
Why Apply?
* Competitive pay & flexible work schedule
* On-the-job training to help you succeed.
* No late evenings and no Sundays
* Medical, dental, vision, and 401(k) savings plans*
This job posting will stay open until the position is filled or deemed to be no longer necessary.
About DE
Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.
$18-20 hourly Auto-Apply 3d ago
Dealership Lot Service Remote Representative (multiple locations)
Dominion Enterprises 4.5
Quincy, MA jobs
Dealer Specialties is looking for a Dealership Lot Service Representative to join our dynamic team. This is a REMOTE traveling position in the south shore of MA and RI. We offer a desirable work environment that allows you to work independently. We are looking for someone who has great time-management, communication, and enjoys working outdoors. This position requires reliable personal transportation.
This Position:
This is a field based, route position. If you have professional experience in automotive customer service, route service, ride share positions, automotive inspection business; or as a lot porter, auto detailer, car washer, service writer or vehicle inspector then this position is for you.
In this role you will travel to car dealerships, complete capture photos/videos for dealership websites, and print buyer's guides for vehicle windows.
* This is a temp-to-hire role that offers an hourly rate of approximately $18 - $20 / hour Compensation factors include route/market, experience, etc.
* Regular, full-time employees are eligible for additional benefits to include possible added commissions medical, dental, vision, flexible spending account; 401k, matching up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities.
* Mileage reimbursement, tablet and printer are provided.
Requirements:
* Valid Driver's License with good driving history
* Ability to learn to drive a manual transmission
* Ability to work outside in various weather conditions, including winter and cold temperatures' as well as summer and very hot temperatures' year round.
Our Location:
This is a REMOTE traveling position. This is a route position that will require travel to multiple locations with own vehicle within that area.
Why Apply?
* Competitive pay & flexible work schedule
* On-the-job training to help you succeed.
* No late evenings and no Sundays
* Medical, dental, vision, and 401(k) savings plans*
This job posting will stay open until the position is filled or deemed to be no longer necessary.
About DE
Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.
$18-20 hourly Auto-Apply 3d ago
Dealership Lot Service Remote Representative (multiple locations)
Dominion Enterprises 4.5
Lynn, MA jobs
at Dealer Specialties
Dealer Specialties is looking for a Dealership Lot Service Representative to join our dynamic team. This is a REMOTE traveling position. We offer a desirable work environment that allows you to work independently. We are looking for someone who has great time-management, communication, and enjoys working outdoors. This position requires reliable personal transportation. This Position:This is a field based, route position. If you have professional experience in automotive customer service, route service, ride share positions, automotive inspection business; or as a lot porter, auto detailer, car washer, service writer or vehicle inspector then this position is for you. In this role you will travel to car dealerships, complete capture photos/videos for dealership websites, and print buyer's guides for vehicle windows.
This is a temp-to-hire role that offers an hourly rate of approximately $18 - $20 / hour Compensation factors include route/market, experience, etc.
Regular, full-time employees are eligible for additional benefits to include possible added commissions medical, dental, vision, flexible spending account; 401k, matching up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities.
Mileage reimbursement, tablet and printer are provided.
Requirements:
Valid Driver's License with good driving history
Ability to learn to drive a manual transmission
Ability to work outside in various weather conditions, including winter and cold temperatures' as well as summer and very hot temperatures' year round.
Our Location:This is a REMOTE traveling position. This is a route position that will require travel to multiple locations with own vehicle within that area. Why Apply?
Competitive pay & flexible work schedule
On-the-job training to help you succeed.
No late evenings and no Sundays
Medical, dental, vision, and 401(k) savings plans*
This job posting will stay open until the position is filled or deemed to be no longer necessary.
About DE
Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.
$18-20 hourly Auto-Apply 15h ago
Dealership Lot Service Remote Representative (multiple locations)
Dominion Enterprises 4.5
Lynn, MA jobs
Dealer Specialties is looking for a Dealership Lot Service Representative to join our dynamic team. This is a REMOTE traveling position. We offer a desirable work environment that allows you to work independently. We are looking for someone who has great time-management, communication, and enjoys working outdoors. This position requires reliable personal transportation.
This Position:
This is a field based, route position. If you have professional experience in automotive customer service, route service, ride share positions, automotive inspection business; or as a lot porter, auto detailer, car washer, service writer or vehicle inspector then this position is for you.
In this role you will travel to car dealerships, complete capture photos/videos for dealership websites, and print buyer's guides for vehicle windows.
* This is a temp-to-hire role that offers an hourly rate of approximately $18 - $20 / hour Compensation factors include route/market, experience, etc.
* Regular, full-time employees are eligible for additional benefits to include possible added commissions medical, dental, vision, flexible spending account; 401k, matching up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities.
* Mileage reimbursement, tablet and printer are provided.
Requirements:
* Valid Driver's License with good driving history
* Ability to learn to drive a manual transmission
* Ability to work outside in various weather conditions, including winter and cold temperatures' as well as summer and very hot temperatures' year round.
Our Location:
This is a REMOTE traveling position. This is a route position that will require travel to multiple locations with own vehicle within that area.
Why Apply?
* Competitive pay & flexible work schedule
* On-the-job training to help you succeed.
* No late evenings and no Sundays
* Medical, dental, vision, and 401(k) savings plans*
This job posting will stay open until the position is filled or deemed to be no longer necessary.
About DE
Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.
$18-20 hourly Auto-Apply 3d ago
Dealership Lot Service Remote Representative (multiple locations)
Dominion Enterprises 4.5
Brockton, MA jobs
at Dealer Specialties
Dealer Specialties is looking for a Dealership Lot Service Representative to join our dynamic team. This is a REMOTE traveling position in the south shore of MA and RI. We offer a desirable work environment that allows you to work independently. We are looking for someone who has great time-management, communication, and enjoys working outdoors. This position requires reliable personal transportation. This Position:This is a field based, route position. If you have professional experience in automotive customer service, route service, ride share positions, automotive inspection business; or as a lot porter, auto detailer, car washer, service writer or vehicle inspector then this position is for you. In this role you will travel to car dealerships, complete capture photos/videos for dealership websites, and print buyer's guides for vehicle windows.
This is a temp-to-hire role that offers an hourly rate of approximately $18 - $20 / hour Compensation factors include route/market, experience, etc.
Regular, full-time employees are eligible for additional benefits to include possible added commissions medical, dental, vision, flexible spending account; 401k, matching up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities.
Mileage reimbursement, tablet and printer are provided.
Requirements:
Valid Driver's License with good driving history
Ability to learn to drive a manual transmission
Ability to work outside in various weather conditions, including winter and cold temperatures' as well as summer and very hot temperatures' year round.
Our Location:This is a REMOTE traveling position. This is a route position that will require travel to multiple locations with own vehicle within that area. Why Apply?
Competitive pay & flexible work schedule
On-the-job training to help you succeed.
No late evenings and no Sundays
Medical, dental, vision, and 401(k) savings plans*
This job posting will stay open until the position is filled or deemed to be no longer necessary.
About DE
Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.
$18-20 hourly Auto-Apply 15h ago
Dealership Lot Service Remote Representative (multiple locations)
Dominion Enterprises 4.5
Brockton, MA jobs
Dealer Specialties is looking for a Dealership Lot Service Representative to join our dynamic team. This is a REMOTE traveling position in the south shore of MA and RI. We offer a desirable work environment that allows you to work independently. We are looking for someone who has great time-management, communication, and enjoys working outdoors. This position requires reliable personal transportation.
This Position:
This is a field based, route position. If you have professional experience in automotive customer service, route service, ride share positions, automotive inspection business; or as a lot porter, auto detailer, car washer, service writer or vehicle inspector then this position is for you.
In this role you will travel to car dealerships, complete capture photos/videos for dealership websites, and print buyer's guides for vehicle windows.
* This is a temp-to-hire role that offers an hourly rate of approximately $18 - $20 / hour Compensation factors include route/market, experience, etc.
* Regular, full-time employees are eligible for additional benefits to include possible added commissions medical, dental, vision, flexible spending account; 401k, matching up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities.
* Mileage reimbursement, tablet and printer are provided.
Requirements:
* Valid Driver's License with good driving history
* Ability to learn to drive a manual transmission
* Ability to work outside in various weather conditions, including winter and cold temperatures' as well as summer and very hot temperatures' year round.
Our Location:
This is a REMOTE traveling position. This is a route position that will require travel to multiple locations with own vehicle within that area.
Why Apply?
* Competitive pay & flexible work schedule
* On-the-job training to help you succeed.
* No late evenings and no Sundays
* Medical, dental, vision, and 401(k) savings plans*
This job posting will stay open until the position is filled or deemed to be no longer necessary.
About DE
Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.
$18-20 hourly Auto-Apply 3d ago
Dealership Lot Service Remote Representative (multiple locations)
Dominion Enterprises 4.5
Randolph, MA jobs
Dealer Specialties is looking for a Dealership Lot Service Representative to join our dynamic team. This is a REMOTE traveling position in the south shore of MA and RI. We offer a desirable work environment that allows you to work independently. We are looking for someone who has great time-management, communication, and enjoys working outdoors. This position requires reliable personal transportation.
This Position:
This is a field based, route position. If you have professional experience in automotive customer service, route service, ride share positions, automotive inspection business; or as a lot porter, auto detailer, car washer, service writer or vehicle inspector then this position is for you.
In this role you will travel to car dealerships, complete capture photos/videos for dealership websites, and print buyer's guides for vehicle windows.
* This is a temp-to-hire role that offers an hourly rate of approximately $18 - $20 / hour Compensation factors include route/market, experience, etc.
* Regular, full-time employees are eligible for additional benefits to include possible added commissions medical, dental, vision, flexible spending account; 401k, matching up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities.
* Mileage reimbursement, tablet and printer are provided.
Requirements:
* Valid Driver's License with good driving history
* Ability to learn to drive a manual transmission
* Ability to work outside in various weather conditions, including winter and cold temperatures' as well as summer and very hot temperatures' year round.
Our Location:
This is a REMOTE traveling position. This is a route position that will require travel to multiple locations with own vehicle within that area.
Why Apply?
* Competitive pay & flexible work schedule
* On-the-job training to help you succeed.
* No late evenings and no Sundays
* Medical, dental, vision, and 401(k) savings plans*
This job posting will stay open until the position is filled or deemed to be no longer necessary.
About DE
Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.
$18-20 hourly Auto-Apply 3d ago
Guest Experience Specialist
The Escape Game 3.4
Westlake, OH jobs
We are located in Crocker Park! Copy & paste the link below to learn more about our company & the role: **********************************************************************************
THE ROLE:
Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and
do whatever it takes to make their day
!
A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest's feelings and needs to make sure they have a great experience. You are the bookends of each guest's experience - their first and last impression of The Escape Game.
HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Using TEG's Party Host Practices
Prepare the party venue
Connect with guests
Keep the energy high
Customize the experience
Make sure everyone leaves happy
● Using TEG's Hospitality Habits
Courtesy
Cleanliness
Communication
● Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:
Checking in guests
Coordinating game start times with Team Leader
Answering the phone
Accurately booking reservations
● Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
● Making groups of 2-50 feel welcome, cared for, and excited for their game
● Using TEG's Steps for Creating TEG Fans
Extend the invite
Keep the party going
Encourage party favors
● Immediately and graciously resolving service failures
REQUIREMENTS
● Flexible availability. This role often works nights, weekends, and/or holidays.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
● Ability to stand for long periods of time (about 75-80% of your shift).
● Align with TEG's Uniform Standards.
KNOWLEDGE, SKILLS, & ABILITIES
● Genuine love for serving others
● Flexible, humble, and teachable
● Ability to function both creatively and administratively
● Basic computer abilities
● Exceptional listening skills
● High capacity for creative problem solving
● Energetic, friendly, and patient
● Clear and articulate communicator
BENEFITS FOR FULL TIME TEAM MEMBERS
401(k)
401(k) matching
Health Insurance
Employee discount
Vision insurance
Dental insurance
Flexible spending account
Life insurance
Flexible schedule
$27k-36k yearly est. Auto-Apply 60d+ ago
Guest Experience Specialist
The Escape Game 3.4
Cincinnati, OH jobs
We are located in The Banks! Copy & paste the link below to learn more about our company & the role: **********************************************************************************
THE ROLE:
Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and
do whatever it takes to make their day
!
A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest's feelings and needs to make sure they have a great experience. You are the bookends of each guest's experience - their first and last impression of The Escape Game.
HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Using TEG's Party Host Practices
Prepare the party venue
Connect with guests
Keep the energy high
Customize the experience
Make sure everyone leaves happy
● Using TEG's Hospitality Habits
Courtesy
Cleanliness
Communication
● Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:
Checking in guests
Coordinating game start times with Team Leader
Answering the phone
Accurately booking reservations
● Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
● Making groups of 2-50 feel welcome, cared for, and excited for their game
● Using TEG's Steps for Creating TEG Fans
Extend the invite
Keep the party going
Encourage party favors
● Immediately and graciously resolving service failures
REQUIREMENTS
● Flexible availability. This role often works nights, weekends, and/or holidays.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
● Ability to stand for long periods of time (about 75-80% of your shift).
● Align with TEG's Uniform Standards.
KNOWLEDGE, SKILLS, & ABILITIES
● Genuine love for serving others
● Flexible, humble, and teachable
● Ability to function both creatively and administratively
● Basic computer abilities
● Exceptional listening skills
● High capacity for creative problem solving
● Energetic, friendly, and patient
● Clear and articulate communicator
BENEFITS FOR FULL TIME TEAM MEMBERS
401(k)
401(k) matching
Health Insurance
Employee discount
Vision insurance
Dental insurance
Flexible spending account
Life insurance
Flexible schedule
$24k-33k yearly est. Auto-Apply 60d+ ago
Ticket Services Representative
Minnesota Orchestral Association 3.9
Minneapolis, MN jobs
Facilitate a positive audience experience and promote the Minnesota Orchestra by upholding the Audience Services Department standards of service: advocacy, efficiency and courtesy; by keeping up-to-date on Orchestra Hall products, services, policies, and procedures; by demonstrating proficiency on computerized ticketing system; by assuming fiscal responsibility for daily transactions; by assisting with the training and mentoring of other ticketing staff; and by assisting the Audience Services Management Team with department related projects.
Job Functions:
Ticket Sales and Customer Service
A. Maintain and utilize complete and current information concerning Orchestra Hall products, services, policies, facilities and procedures in sales and service transactions.
Communicate these items to customers and employees accurately and fairly by phone, in person or in written format
Understand event seating plan accurately communicate that information to customers
Keep apprised of concert information and current discounts/promotions
Understand and be comfortable with offering the customer other sales opportunities that will complement the current purchase/transaction
B. Understand and demonstrate proficiency in computerized ticketing system.
C. Demonstrate the ability to work in all assigned locations and positions/shifts.
D. Assume fiscal responsibility for daily sales transactions.
E. Uphold the Audience Services Department standards of service- advocacy, efficiency and courtesy.
Treat patrons as individuals with warmth and respect, while providing friendly, courteous and responsible service in an efficient manner.
Ensure that both internal and external customers feel that they are the primary purpose of the Association's business and that the Audience Services Department exists to satisfy customers.
Recognize and acknowledge customer compliments, comments and concerns, collect sufficient information to determine the issue, take appropriate action and communicate to the appropriate person
Demonstrate enthusiasm for Orchestra Hall products and services and convey this enthusiasm to customers.
Assist with the training and mentoring of other employees.
· Welcome other employees to listen in on and observe customer interactions
· Demonstrate excellent customer service techniques, precise knowledge of products and offers, as well as efficiency and accuracy in the ticketing system
· Patiently and accurately answer questions regarding current offers, computerized ticketing system data-entry, event information, patron concerns, etc.
Assist Audience Services Management Team with departmental tasks/projects.
Performance Expectations:
A successful employee will strive for excellence through:
· Demonstrating a commitment to the MN Orchestra Values
· Demonstrating integrity in actions and words
· Professionalism in interactions
· Ability to adapt to change
· Creative and innovative problem-solving
· Actively seeking answers for concerns and questions
· Effective communication and customer service skills
· Proactive, timely and accurate completion of tasks and responsibilities
· Staying current on programming and organization-related information
· Identifying and improving weaknesses in the department and self-performance
Requirements
Education & Experience Required:
· High school diploma or GED
· Strong written and verbal English communication skills
· Prior customer service experience preferred
· Background in music and/or the arts preferred
Technology/Equipment:
· Proficiency in typing and computer software/hardware usage
· Tessitura or other ticketing system experience preferred
· Knowledge of M365 and MS Office suite preferred
For Remote Capable Work:
· At least six months experience as a successful Minnesota Orchestra Ticket Services employee
· Approval by manager team via the Remote Work Suitability Assessment required
· Must pass the remote training proficiency test and meet work-from-home requirements
· Advanced computer proficiency and troubleshooting skills
Work Environment and Physical and Mental Demands:
While working on site at Orchestra Hall or the administrative offices, work is performed in an open office environment with moderate noise levels in a cubical desk configuration and in a performing art building on stage, in a lobby or other location within the facility, and occasionally in an outdoor environment for outdoor concerts, or other activities.
While performing the duties of this position, incumbents may be required to do all or some of the following, with or without accommodation:
Sit or stand at a desk, counter, or other work surface
Talk and/or hear spoken words, music, or other sounds
Use hands or fingers to handle or touch objects around them
Review documents, monitors, or displays with potentially small print
Operate a computer, phone and other common office tools or controls
Mentally focus on tasks and apply sound reasoning and judgement
Work in or attend meetings or other events in any of the Orchestra locations or other sites as necessary
Lift/move objects (such as files, packages, props, or office equipment) or ensure objects are lifted/moved that may weigh up to 15 lbs.
The Minnesota Orchestra offers remote work options for this position according to their work requirements and individual needs. As a remote-capable specialist, the representative must demonstrate effective and frequent communication with managers, supervisors and peers; be proactive in seeking out department tasks and projects; and work in a private environment free from distraction and disturbances, to ensure the safety of customer and organization information.
Availability:
Workdays and hours for this position will fluctuate based on the schedule of concerts or events and work deliverables. Schedules will be created in collaboration with the employee approximately 2-4 weeks in advance. Employees must be available for a minimum of 15 hours per week. Maximum scheduled hours will not exceed 32 hours. Worked hours will not average more than 30 hours per week over a calendar year. Overtime is not allowed unless approved in advance for special circumstances.
Shifts will typically occur within the following times on any day of the week including holidays:
· Daytime: 8:00AM-5:00PM
· Evening: 5:00PM-10:00PM
Required Meeting Attendance - We expect attendance at all scheduled meetings and training sessions, including active participation and following through in utilizing information communicated. (Examples: Audience Services meetings, review meetings, manager one-on-ones, job specific training meetings, etc.)
EQUAL EMPLOYMENT OPPORTUNITY
The Minnesota Orchestral Association is an equal opportunity employer and complies with all applicable discrimination laws. We recruit, hire, train and promote all persons without regard to race, color, sex, religion, national origin, sexual orientation, age, disability, creed, status with regard to public assistance or any other non-job related characteristic.
Salary Description $17-$18 a hour
$17-18 hourly 16d ago
Patron Services Representative
Cincinnati Symphony Orchestra 3.9
Cincinnati, OH jobs
Reporting to the Box Office Manager and Assistant Box Office Manager, the Part-Time Patron Service Representative (PSR) serves as one of the first points of engagement with our patrons. Successful candidates are professional and personable individuals who show great attention to detail in a fast-paced environment, an interest in classical music, and a commitment to outstanding service to our guests and colleagues.
Duties and Responsibilities:
Exemplify and promote the CSO guestservice model.
Engage patrons in person, over the phone, and at concerts with superior service.
Learn, retain and manage a great deal of information about concerts, events and promotions in order to best answer patrons' questions pleasantly, confidently, and efficiently.
Communicate and troubleshoot issues in a prompt manner while maintaining high standards of quality and accuracy.
Help increase patron engagement, ticket sales and donations by suggesting additional ticket purchases and/or adding on donations with purchase.
Work with Assistant Box Office Managers, Lead PSRs and other managers on continual skill development.
Assist other departments with projects.
Support organization's vision to be the most relevant orchestra in America.
Other duties as required.
Requirements
Qualifications:
Box office/sales experience.
Excellent computer skills.
Clear communication skills.
Flexibility and willingness to continually learn new things.
Familiarity with classical music.
Ability to multitask and remain calm under pressure.
Flexibility with scheduling and ample availability.
Scheduling: Shifts are 4 hours long between the hours of 10:00 am - 5:00 pm Monday through Friday and 10:00 am - 2:00 pm on Saturday. In addition, weekly concert shifts are required and may occur at the following times:
On Friday morning concerts (9:00 am through intermission).
Friday and Saturday evening concerts (approximately 5:45 pm through intermission).
Sunday matinees and evenings (11:45am through intermission or 4:45pm through intermission).
Patron Service Representatives are required to work a minimum of 2-3 shifts per week and 1-2 weekend events per week for a total of 12 to 20 hours per week.
Salary Description Starting at $15.25 per hour. Up to 20 Hours a week
$15.3 hourly 26d ago
FT Audience Services Associate
The Philadelphia Orchestra 4.1
Philadelphia, PA jobs
Title: Full-Time Audience Services Associate Department: Audience Services, Ensemble Arts Philly Reports to: Audience Services Manager The Audience Services Associate is responsible for providing superlative customer service to all guests by adhering to the Mission, Vision and Values of Ensemble Arts Philly.
Ensemble Arts Philly, Audience Services is the only authorized outlet for individual tickets to shows presented at the Kimmel Center, the Academy of Music and the Miller Theater (formerly the Merriam Theater). We provide comprehensive ticketing and customer service for the Broadway series, Ensemble Arts Presents, the Philadelphia Orchestra, Philadelphia Ballet, the Philadelphia Speakers Series and other renters of our venues. Audience Services facilitates sales for more than 1,800 performances annually through its online purchase path, Contact Center and Box Office.
Essential Functions:
* Meet and exceed Audience Services Customer Service Standards.
* Provide accurate information about performances, campus venues, amenities and ticketing policies to all guests inquiring by telephone and email.
* Accurately process single ticket orders, subscription ticket orders, ticket exchanges and subscription ticket donations by telephone.
* Using provided scripts, solicit add-on donations and actively up-sell additional items including refund protection, parking, shipping and dinners.
* Work concert duty for in-person and digital performances.
* Provide knowledgeable and professional customer service to all guests.
* Record guest compliments, complaints or out of the ordinary situations or comments.
* Assist in preparation of mailings and other communications with patrons.
* Participate in other duties/tasks as requested by Management.
* Other duties as assigned.
Education and Experience:
* High school diploma or equivalent required.
* One (1) year of customer service experience working in a retail, call center, or performing arts environment.
* Prior ticketing experience desired.
* Experience working with diverse audiences and accessibility a plus.
* Tessitura experience preferred.
* Customer Service experience preferred.
Knowledge/Skills/Abilities:
* Evenings and weekends required.
* Ability to interact with people from diverse backgrounds.
* Ability to deliver superior customer service.
* Strong communication skills and confident decision-making abilities.
* Computer literacy.
* Familiarity with database and CRM Systems.
* Visible leadership skills and a desire to advance in the organization.
* Exhibits exceptional teamwork: including flexibility, respect, honesty and tact.
* Dedication towards Same Call Resolution and ability to deescalate conflict.
* Must act as an advocate for patrons, display ownership of issues and communicate up patron feedback trends to inform and better serve clients.
* Receptive to coaching and feedback and proactive in desire to improve individually and as a team.
* Excellent product knowledge, resourcefulness and organization.
Environment, Physical Demands and Other Conditions:
* Audience Services operates a hybrid contact center, with some team members assigned to work remotely. Team members will be assigned shifts to be worked remotely following the successful completion of a 90 probationary period. All team members will work both in-office and remote shifts. Team member will provide a remote work environment free from distraction and suitable for professional encounters by telephone, email and online chat.
* Some nights and weekends.
* Office environment.
The Philadelphia Orchestra and Ensemble Arts, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.
$53k-59k yearly est. 23d ago
PT Audience Services Associate
The Philadelphia Orchestra 4.1
Philadelphia, PA jobs
Department: Audience Services Reports to: Audience Services Manager The Audience Services Associate is responsible for providing superlative customer service to all guests by adhering to the Mission, Vision and Values of Ensemble Arts Philly. Ensemble Arts Philly, Audience Services is the only authorized outlet for individual tickets to shows presented at the Kimmel Center, the Academy of Music and the Miller Theater (formerly the Merriam Theater). We provide comprehensive ticketing and customer service for the Broadway series, Ensemble Arts Presents, the Philadelphia Orchestra, Philadelphia Ballet, the Philadelphia Speakers Series and other renters of our venues. Audience Services facilitates sales for more than 1,800 performances annually through its online purchase path, Contact Center and Box Office.
Essential Functions:
* Meet and exceed audience Services Customer Service Standards.
* Provide accurate information about performances, campus venues, amenities and ticketing policies to all guests inquiring by telephone and email.
* Accurately process single ticket orders, subscription ticket orders, ticket exchanges and subscription ticket donations by telephone.
* Using provided scripts, solicit add-on donations and actively up-sell additional items including refund protection, parking, shipping and dinners.
* Work concert duty for in-person and digital performances.
* Provide knowledgeable and professional customer service to all guests.
* Record guest compliments, complaints or out of the ordinary situations or comments.
* Assist in preparation of mailings and other communications with patrons.
* Participate in other duties/tasks as requested by Management.
* Other duties as assigned.
Education and Experience:
* High school diploma or equivalent required.
* One (1) year of customer service experience working in a retail, call center, or performing arts environment.
* Prior ticketing experience desired.
* Experience working with diverse audiences and accessibility a plus.
* Tessitura experience preferred.
* Customer Service experience preferred.
Knowledge/Skills/Abilities:
* Evenings and weekends required.
* Ability to interact with people from diverse backgrounds.
* Ability to deliver superior customer service.
* Strong communication skills and confident decision-making abilities.
* Computer literacy.
* Familiarity with database and CRM Systems.
* Visible leadership skills and a desire to advance in the organization.
* Exhibits exceptional teamwork: including flexibility, respect, honesty and tact.
* Dedication towards Same Call Resolution and ability to deescalate conflict.
* Must act as an advocate for patrons, display ownership of issues and communicate patron feedback trends to inform and better serve clients.
* Receptive to coaching and feedback and proactive in desire to improve individually and as a team.
* Excellent product knowledge, resourcefulness and organization.
Environment, Physical Demands and Other Conditions:
* Audience Services operates a hybrid contact center, with some team members assigned to work remotely. Team members will be assigned shifts to be worked remotely following the successful completion of a 90 probationary period. All team members will work both in-office and remote shifts. Team member will provide a remote work environment free from distraction and suitable for professional encounters by telephone, email and online chat.
* Some nights and weekends.
* Office environment.
The Philadelphia Orchestra and Ensemble Arts, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.
$53k-59k yearly est. 60d+ ago
Service Advisor
Albert Motors 4.5
Steubenville, OH jobs
Are you a self-motivator? Do you like to stay busy?
Team Automotive Group is in need of full-time experienced Service Advisors. We have been GROWING steadily and need to add additional staff to handle our customers for years to come.
Team Automotive Group is family-owned. We offer a wonderful place to grow your career where a positive culture exists.
We offer a great benefits package including employer-matched 401K, aggressive pay plans.
Requirements
Dealership experience preferred, but not required.
Must enjoy face to face retail sales interactions.
Dealertrack DMS knowledge is helpful. We are using the latest software that integrates tablets for writing up customers.
Must be 18 years of age
Must be able to bend, stoop, kneel, crouch, reach and be on your feet for extended time periods
Must be reliable
Must have a valid driver's license with an acceptable driving record
Must be able to work Saturdays
Maintain excellent organizational skills and time management
Have a professional image and attitude
All inquiries confidential
Potential candidates must have a valid Driver's license with a clean driving record and be eligible to work in the USA. Must be willing to undergo a national background check.
Interested applicants should apply through this post directly, or call Ryan Westling ************