Technical Assistant jobs at Legends Hospitality

Everything we do is about empowering people to do the extraordinary - from our clients who are transforming the world to our team who are driving change through technology. It was true when Sky Solutions was founded in 2008, and it's just as true today. Job Description Role: Mainframes Application Support Location: Raleigh, NC - Remote Duration: FTE/long term Visa - OPEN Preferred Requirements: Anywhere in the US, but willing to relocate to Raleigh once client offices open up. Minimum Requirements: 3+ years' experience in in systems support, application development and/or integration 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I Fluent English Preferred Requirements: Experience developing technical solutions from new business requirements Financial Planning and/or Accounting experience Experience in working with agile teams, experience with JIRA Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM Qualifications Minimum Requirements: 3+ years' experience in in systems support, application development and/or integration 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I Fluent English Preferred Requirements: Experience developing technical solutions from new business requirements Financial Planning and/or Accounting experience Experience in working with agile teams, experience with JIRA Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM Additional Information All your information will be kept confidential according to EEO guidelines.

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: The zy Books Customer Technical Support Representative is responsible for assisting zy Books' student and instructor users via email through an email client called Zendesk. The role consists of troubleshooting issues that users describe and answering questions about the zy Books application/content and how to use it. Job Responsibilities: · Reviewing student/instructor feedback on zy Books content and determining the validity of said feedback. · Assisting users with managing accounts. Ie. merging accounts, transferring subscriptions, resetting passwords etc. · Escalating issues to internal teams and managing/overseeing their progress while sharing updates with student/instructor customers. · Assisting the zy Books Bookstore and Creation team with simple tasks during their busy periods such as generating zy Books and generating access keys. · Providing feedback on internal processes and making suggestions for improvements. · Keeping track of common trends and sharing any findings with the team. Required Qualifications: - Sophomore or Junior pursuing a degree is CS/CE/IT/Engr/Math at a 4-year or 2-year college/university. - Proficiency in the fundamentals that would be taught in an intro level class for said degree. For ex, if pursing CS, basic knowledge of loops/branches/functions in either C, C++, Python, or Java. - Strong attention to detail. - Strong written communication skills. - Available to work off hours such as evenings/weekends. - Access to a laptop or computer. Preferred Qualifications: - Has used a zy Books before as a student - Beginner skills in Matlab - Beginner skills in my SQL (Databases) - Beginner skills in Web Programming (HTML/CSS/Javascript) - Desire to stick with the job for longer than one year About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact ******************* for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 17 USD to 23 USD#LI-MS1

Job Description The Junior Technical Operations Specialist supports PartnerCentric's technical operations team by executing client onboarding, integrations, and tracking implementations with speed and precision. This role is ideal for someone who is detail-oriented, eager to learn technical systems, and passionate about helping clients succeed through operational excellence. You'll assist in troubleshooting, QA, and maintenance of affiliate and analytics integrations-ensuring PartnerCentric delivers seamless, accurate, and timely technical support. Key ResponsibilitiesTechnical Support & Issue Resolution Respond to technical support inquiries and tickets within 24 hours, ensuring timely communication and professional client interactions. Troubleshoot integration and tracking issues across platforms such as Impact, Partnerize, CJ, and ShareASale. Work closely with senior team members to resolve discrepancies in tracking, reporting, and data accuracy. Document all resolutions, root causes, and prevention recommendations. Integration & Onboarding Assistance Assist in new client integrations, tracking implementations, and postback/pixel QA under the guidance of senior specialists. Support setup of GA4, Google Tag Manager, and affiliate partner integrations. Perform product feed QA, monitoring for errors and data mismatches. Execute test scenarios to ensure accurate conversion and click tracking before client go-live. Internal Enablement & Documentation Maintain up-to-date SOPs and client technical records. Contribute to internal documentation of recurring issues and resolutions to improve efficiency. Participate in internal training sessions to strengthen knowledge of affiliate, analytics, and marketing platforms. Collaboration & Continuous Improvement Work with the Client Services and Sales teams to ensure technical deliverables align with client needs. Identify opportunities to streamline recurring workflows and suggest process improvements. Escalate complex issues appropriately and follow up to ensure resolution. Role Requirements Bachelor's degree in Marketing, Information Systems, or a related field-or equivalent work experience. 1-2 years of experience in technical support, digital marketing operations, or SaaS onboarding preferred. Familiarity with affiliate platforms (Impact, Partnerize, CJ, etc.) and web tracking (GA4, Tag Manager) is a plus. Basic understanding of APIs, HTML, and troubleshooting browser-based tools. Strong analytical and communication skills, with a customer-service mindset. Highly organized, responsive, and able to manage multiple requests simultaneously. A Week in the Life Monday: Review open tickets, respond to new technical inquiries, and collaborate with senior team members to prioritize resolution tasks. Tuesday: QA an affiliate tracking integration in Impact and validate data in GA4. Wednesday: Assist in onboarding a new client by testing conversion tracking links and confirming postback data. Thursday: Update documentation for a recurring issue and attend an internal training session on tag management. Friday: Review your weekly goals, summarize resolved tickets, and propose improvements to SOPs based on recent cases. Benefits & Perks Competitive salary with clear growth path and performance-based reviews. Comprehensive health, dental, and vision insurance. 401(k) with employer match. Flexible remote work with collaborative team culture. Professional development stipend and learning resources. Generous PTO policy including Flex Days and company-wide holidays.

At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk. Our Ethos Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all. We're looking for Technical Support Analysts to help us deliver exceptional support for Rain's platform and integrations. You'll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable. What You'll Do Investigate and resolve advanced customer and partner issues related to Rain's systems, APIs, and integrations. Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed. Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents. Maintain accurate documentation and create troubleshooting guides for recurring issues. Track trends and suggest improvements to prevent future issues. Support new feature testing, integrations, and platform updates as needed. Ensure all tickets and incidents meet internal SLAs and quality standards. What You'll Bring 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments. Strong analytical and problem-solving skills with a detail-oriented approach. Familiarity with APIs, data analysis, and debugging workflows. Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems. Clear communication skills with the ability to translate technical information for non-technical users. Ability to prioritize effectively and manage multiple complex cases at once. A collaborative mindset and a passion for continuous learning. Why Join Rain Work at the intersection of technology and finance, solving real-world problems with global impact. Join a team of smart, driven operators building the future of payments infrastructure. Flexible, fully remote environment with opportunities for growth. Be part of a company shaping how stablecoins are used worldwide.

Position Overview: Crop Technician Interns perform various crop diagnostic jobs throughout the growing season. These activities include but are not limited to scouting fields, collecting tissue samples, soil moisture probing, soil sampling, performing UAV flights, and assisting with field signs. Crop Technician Interns play an important role in the services offered by Keystone Cooperative to make timely, informed, and economic decisions. Duties and Responsibilities: Include but are not limited to Scouting: Create scouting reports that identify weeds, insects, diseases, growth stages, stand counts, and any other field anomalies. Report observations back to Ag Tech team. UAV Flights: Utilize drones to make aerial observations, produce imagery, and collect data. Tissue Sampling: Collect corn or soybean tissue and prepare for testing. Soil Moisture Probing: Perform soil moisture tests in designated fields and report data back to Ag Tech team. Install moisture monitoring equipment used to make watering recommendation on irrigated field. Soil Sampling: Soil nitrate sample collection used to monitor in-season nutrient availability. Field Signs: Organize, place, and remove field signs. 100% travel in territory. 75% in fields, 25% in training/tours/events. Flexible work schedule. Weekly professional development activities. Skills and Qualifications: Ability to work outdoors for extended periods of time and under all weather conditions. Above average organizational skills, ability to understand new concepts, and learn quickly. Complete work with little or no supervision in a timely manner; self-motivated. Agronomy students preferred, however any student with a genuine interest in working in the agricultural/agronomy field is considered. Must have a valid driver's license, good driving record, and reliable vehicle. Ability to use an iPad, GPS software, and field equipment. Compensation: Hourly (Competitive Wage). Mileage Reimbursement following IRS Standard Rate. Drone License education and exam fee reimbursement. Incentives/Awards for interns who complete internship. Education and Experience: Currently enrolled in accredited college or university.

About FlightSafety International FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. Purpose of Position The Product Support Specialist's primary role is to provide daily support and sustainment of our business operating systems/applications/products as they relate to the Client Training Cycle (CTC) for all FlightSafety internal/external customers with the best overall customer service experience. Tasks and Responsibilities * Monitor work queues, email, telephone, and dashboards. * Provide first level response to requests, issues, and inquiries to include triage, troubleshooting, resolution, and escalation (as needed) for the applications supported by the Product Support Team. * Generate reports and analyze to identify tasks to be completed to support client training. * Assist with creation of training documentation and training for systems/applications for Teammates. * Research guidelines/regulations to complete assigned tasks. * Provide guidance/direction, best practices, training, and direct clients/customers to processes, Ops memos, or any reports that will aid them. * Provide input on updates to existing processes and procedures and on the creation of new processes and procedures. * Complete assigned tasks on/before target dates; advise Manager, Product Support and project leaders/managers of revised target dates when established target dates cannot be met. * Maintain communication and facilitate meetings with other business units as needed. * Provide minimum of bi-weekly updates to Manager, Product Support, as needed. Minimum Education * Bachelor's degree in Business or Aviation Management preferred or three (3) years' related experience and/or training; or equivalent combination of education and experience; equivalency years' experience substitution must be in related field. * One (1) to two (2) years of aviation experience preferred. Minimum Experience * Requires knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses, as specified by FAA/NAA regulations. * Minimum of three (3) years' work experience with FlightSafety International, and general knowledge of FlightSafety International's applications, business processes and operations, required. * Previous work experience environment will have been in a support position involving confidentially, organizational skills and time constraint pressures, required. Knowledge, Skills, Abilities * Excellent customer service skills. * Knowledge of basic scheduling concepts and/or experience with scheduling software. * Detail oriented with excellent organization and time management skills. * Excellent verbal and written communication skills. * Ability to interact with various levels of management in a professional manner. * Ability to adapt to changes rapidly and perform in a fast-paced, high-pressure work environment. * Results-oriented with high drive to achieve objectives and standards with little supervision or guidance. * Customer/client oriented and ability to adapt/respond to different types of personalities. * Fluency in English, through both verbal and written communications; able to speak, understand, read and write. * General knowledge of the following software: MS Office Suite, GENESIS, Enterprise Applications, my FlightSafety, FlightBag, FlightSafety App, DocCheck, Citrix, and SubManager. * Excellent organizational skills. * Ability to work unsupervised, as needed Physical Demands and Work Environment The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from ******************** email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.

About Us Kajabi is in the middle of a once-in-a-decade transformation. After fifteen years, our founders returned to rebuild Kajabi with the same speed, hunger, and grit that sparked the original movement. We're not a corporate SaaS company trying to play it safe - we're a team of builders rewriting the future of the expert economy. Millions of people around the world rely on Kajabi to share what they know and change lives because of it. Our Heroes aren't “customers”… they're everyday entrepreneurs using Kajabi to build freedom for themselves and impact for others. If you want to be part of a company moving fast, raising the bar, and building something that actually matters - welcome in. About the Role This is not a call-center job. This is not “answering tickets.” This is the entrepreneurial accelerator of Kajabi's next era. We are rebuilding Kajabi with founder energy, speed, and a deep obsession with our Heroes - the creators and entrepreneurs who use Kajabi to change their lives and the lives of others. As a Technical Support Specialist, you will be one of the human faces of Kajabi… the person our Heroes connect with when they need clarity, confidence, and momentum. You'll solve real problems, remove friction, and turn moments of confusion into moments of delight. You'll grow fast - because you'll be hands-on with the entire Kajabi platform, collaborating with Product, Engineering, Marketing, and Cofounder (our new AI business-partner experience). You'll be part of a small, in-office team designed to learn, ship, and elevate Kajabi's Hero experience every single week. If you're hungry, curious, and excited to help real people succeed, this role will be the most meaningful early chapter of your career. With great upside and flexibility to explore future growth. What You'll Do Be the Human Face of Kajabi Provide fast, clear, empathetic help to our Heroes through chat, email, and problem-solving conversations. Possible zoom calls when needed. Turn complexity into clarity… and anxiety into confidence. Solve Real Technical Problems Troubleshoot issues related to websites, integrations, automations, payments, domains, video hosting, email deliverability, and more. Break down technical concepts in a way normal humans can understand. Escalate intelligently while maintaining full ownership of the Hero's experience. Elevate the Product Flag trends, bugs, and recurring friction points before they spread. Partner with Product and Engineering by supplying crisp insights from real Hero interactions. Help train and improve Cofounder by surfacing patterns and common roadblocks. Drive Hero Outcomes Help Heroes get unstuck so they can launch faster. Reduce friction that slows down their time-to-GMV (first dollar earned). Bring the Manifesto to life in every interaction: Hero-first, clear, human, and helpful. You Might Be a Fit If… You have 1-3 years of support or customer-facing experience - or you're self-taught, hungry, and ready to prove yourself. You love figuring out how systems work. You have a passion for digital entrepreneurship. You're energized by solving problems that matter. You write clearly, think quickly, and care deeply about doing things right. You thrive in fast-paced environments built on trust, ownership, and excellence. You want to grow - fast - inside a team where your work is visible and meaningful. Technical Fluency We Love You don't need to be an engineer, but you should be comfortable with: DNS, domains, SSL HTML/CSS API basics Modern SaaS tools and integrations Email setup and deliverability General web troubleshooting If you've built anything online - a website, a project, a small business, or even a side hustle - you will excel here. Mindset (The Most Important Part) “If a Hero is stuck, I don't rest until they're moving again.” You'll hate this job if: You want remote work. You prefer slow, comfortable environments. You need heavy structure or step-by-step direction. You don't enjoy learning new tools or technologies. You'll love this job if: You take pride in working in-office Monday through Friday with a tight, high-craft team. You care deeply about helping real people succeed. You move quickly and communicate clearly. You love solving puzzles, making things work, and learning constantly. You want to be part of a company being rebuilt with founder speed and ambition. Kajabi Team Benefits Package Competitive full-time salary + bonus + equity eligibility Full medical, dental, and vision (company-paid for you + family) 401(k) with 6% match Flexible PTO Fitness + wellness perks Mental health resources In-office lunches, collaboration days, and leadership growth opportunities How We Work Together For this role, we expect regular onsite presence at our Newport Beach, CA office 5 days per week. If you're not currently located in Newport Beach, CA , we're glad to provide relocation support for strong candidates who want to join us in person. Pay Range At Kajabi we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for a bonus. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. US based applicants only. $71,000 - $81,000 + bonus How To Apply If this sounds like the right place for you - and you want to help build the most beloved CX team in the expert economy - apply below. We're looking for high-potential, high-character people who want to grow fast and help shape the future of Kajabi. Kajabi LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.

**LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.** **Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.** **You will:** + Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. + Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth. + Work in tandem with LiveRamp's Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers. + Contribute towards building a great company. **Your team will:** The Technical Support Engineer team is responsible for resolving clients' technical support tickets while delighting our clients with excellent customer service. **About you:** + Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability. + Comfortable talking to customers over video conferences. + Bachelor's degree or equivalent + 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role. + History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders. + Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders. + Experience with advertising or marketing technology, or SaaS support. + Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs). + Resourcefulness. We don't have all the answers, but you'll need to find them. + Great communication skills with external customers and internal stakeholders. + The ability to respond promptly and follow through on projects to completion. + The ability to work and succeed in ambiguous situations with little direction. + A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions. + Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive. + Open-minded, collaborative, dependable, and poised when working through customer or internal challenges. **Preferred Skills:** + Familiarity with SQL querying. Ability to execute and understand existing queries, and make adjustments as needed. The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team. \#LI-AH1 **Benefits:** + People: Work with talented, collaborative, and friendly people who love what they do. + Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. + Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave. + Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more. + Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers) + RampRemote:A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located **More about us:** **_LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here (**************************************************** to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp._** LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. **California residents** : Please see our California Personnel Privacy Policy (****************************************************************** for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. **To all recruitment agencies** : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes. We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.

Functional Area: Client Service Employment Type: Full-Time Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid Work Hours: M-F, 8:00 AM - 4:30 PM CST The purpose of these positions is to provide high quality support to external and internal clients for cloud-based applications and hardware. This includes assisting clients in the resolution of reported issues, maintaining documentation of all support calls, and providing internal client support as needed. The Product Support Specialist I is the initial point of contact for clients. At this level the incumbent is expected to resolve 70-80% of incidents. Job Responsibilities * Provides client support for any Technology Solutions products/services via phone, email, chat, etc. Meets department metrics for number of calls, resolution time etc. * Provides guidance to customers on the use of software applications and hardware devices. * Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue. * Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries. * Tracks all client interactions including contacts, suggestions and resolution to issues in tracking software. Qualifications Education and Experience * High School Graduate or General Education Degree (GED). * 1+ year of customer service experience, preferably in a high-volume, service environment. * Experience supporting mobile applications or cloud-based applications a plus. * Ability to learn and utilize a variety of software applications. * Experience with smartphone applications. * Strong technical aptitude and interest. Other Requirements: * Proficient in the use of a PC and able to flow seamlessly between multiple systems and applications. * Ability to utilize a variety of applications and connected devices. * Commitment to providing outstanding client service. * Quality minded and detail oriented. * Ability to work in a fast-paced environment. * Strong problem-solving skills. * Professional communication skills in a variety of channels such as phone, email, chatrooms, etc. * Empathy and de-escalation skills. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. We Protect People & The Businesses They Run Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America. J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run. J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller. J. J. Keller Earns 8th Great Place to Work Certification: Click HERE to find out what makes J. J. Keller great. J. J. Keller Certified as a Top 100 Most Loved Workplace in America: Click HERE to find out why our associates LOVE working at J. J. Keller. 2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition. If you experience system-related issues or need assistance with the online application, please call **************. Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Nearest Major Market: Oshkosh Nearest Secondary Market: Appleton Job Segment: Cloud, R&D, Compliance, Consulting, Law, Technology, Research, Legal

About Us Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we're humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic. You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we've raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We're also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand. About the Role As a founding member of our technical support organization, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success team, and our customers' developers. Your primary responsibilities will include communicating with developers, debugging issues, developing and improving our internal tools. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback and influencing our product roadmap. This role has a requirement to be based in Europe. What You'll Do Provide technical guidance to customers' developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Impact You'll Have Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome. Qualifications 3+ years of work experience in a highly technical support organization or in engineering Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Familiarity programming in one of Typescript, Python or Ruby Strong written and verbal communication skills A mindset of customer empathy and ability to solve challenging problems Bonus points You have worked on modern enterprise software which is business critical Familiarity with at least one ticketing system, such as Zendesk, Front, or other systems Benefits for Full-time employees: Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership Paid parental leave FSA (Flexible spending account) Retirement planning - Traditional and ROTH 401(k) Flexible time off Employee assistance program (mental health benefits) Culture where personal growth is highly valued We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities Position Summary: The Technical Product Support Engineer is a key member of an expert team focused on delivering solid technical support responses to internal and external customers. The successful candidate will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate support decisions, findings, and field service plans of action. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success. Roles and Responsibilities: • Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites • Develop and effectively communicate with internal and external customers on plans of action and results • Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers • Provide on the job training to Field Service Engineers • Provide Field Service input to New Product Development through design reviews and testing • Provide support of documentation development and qualification criteria during New Product Introduction • Provide occasional support of field service activities in a field service engineer capacity • Must be able to remain in a stationary position for lengthy periods of time • Constantly positions self to access serviceable areas in a cleanroom environment • Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment Qualifications Qualifications Required Education and Experience: • Proficient in Microsoft Office products • Familiar with PC's and have a strong troubleshooting background • Ability to travel both domestically and internationally and have a current Visa or entry permission • 50% travel required • Minimum 5 years of experience in Field Support Service • BS in an electronics discipline or equivalent military experience in a technical field • Outstanding verbal and written communication skills necessary Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions. Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: This role provides comprehensive technical support by testing, documenting, and troubleshooting products, delivering training and jobsite evaluations, and collaborating with colleagues, customers, and industry partners to ensure proper application, performance, and continuous improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide accurate, timely product application, qualification, and troubleshooting support for colleagues and external partners. Assist with on-site product application, training, and substrate reviews. Support creation and maintenance of technical documentation, training programs, marketing collateral, and testing/validation reports. Collect and analyze laboratory data for product- or project-specific testing. Perform in-field and in-house lab testing for chemical compatibility, adhesion, new applications, product development, and competitor analysis. Conduct job site evaluations with customers and sales reps to recommend proper products and installation methods. Draft technical communications including installation instructions, job qualification parameters, and competitive product comparisons. Provide timely answers to product usage, specification, repair, environmental, and jobsite problem inquiries. Ensure proper product performance through correct application and jobsite qualification techniques. Deliver clear technical support and recommendations to stakeholders, leveraging knowledge of Tremco's product portfolio. Actively participate in industry organizations to stay informed on trends and standards Develop and prepare precise technical drawings and documentation Identify, address, and escalate product performance issues as appropriate Support laboratory functions and adjacencies (ex. ASTM, waste management, ISO, Procurement, etc.) Perform all other duties as assigned EDUCATION REQUIREMENT: Bachelor's degree or High school diploma + 4 years' experience in the same or similar role in lieu of degree is acceptable. EXPERIENCE REQUIREMENT: 2+ years' related experience. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The hourly rate/salary range for applicants in this position generally ranges between $66,434 and $83,044. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Functional Area: Client Service Employment Type: Full-Time Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid Work Hours: M-F, 7:00 AM - 3:30 PM CST The purpose of these positions is to provide high quality support to external and internal clients for cloud-based applications and hardware. This includes assisting clients in the resolution of reported issues, maintaining documentation of all support calls, and providing internal client support as needed. The Product Support Specialist I is the initial point of contact for clients. At this level the incumbent is expected to resolve 70-80% of incidents. Job Responsibilities * Provides client support for any Technology Solutions products/services via phone, email, chat, etc. Meets department metrics for number of calls, resolution time etc. * Provides guidance to customers on the use of software applications and hardware devices. * Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue. * Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries. * Tracks all client interactions including contacts, suggestions and resolution to issues in tracking software. Qualifications Education and Experience * High School Graduate or General Education Degree (GED). * 1+ year of customer service experience, preferably in a high-volume, service environment. * Experience supporting mobile applications or cloud-based applications a plus. * Ability to learn and utilize a variety of software applications. * Experience with smartphone applications. * Strong technical aptitude and interest. Other Requirements: * Proficient in the use of a PC and able to flow seamlessly between multiple systems and applications. * Ability to utilize a variety of applications and connected devices. * Commitment to providing outstanding client service. * Quality minded and detail oriented. * Ability to work in a fast-paced environment. * Strong problem-solving skills. * Professional communication skills in a variety of channels such as phone, email, chatrooms, etc. * Empathy and de-escalation skills. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. We Protect People & The Businesses They Run Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America. J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run. J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller. J. J. Keller Earns 8th Great Place to Work Certification: Click HERE to find out what makes J. J. Keller great. J. J. Keller Certified as a Top 100 Most Loved Workplace in America: Click HERE to find out why our associates LOVE working at J. J. Keller. 2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition. If you experience system-related issues or need assistance with the online application, please call **************. Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Nearest Major Market: Oshkosh Nearest Secondary Market: Appleton Job Segment: Cloud, R&D, Compliance, Consulting, Social Media, Technology, Research, Legal, Marketing

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. You will: * Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. * Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth. * Work in tandem with LiveRamp's Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers. * Contribute towards building a great company. Your team will: The Technical Support Engineer team is responsible for resolving clients' technical support tickets while delighting our clients with excellent customer service. About you: * Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability. * Comfortable talking to customers over video conferences. * Bachelor's degree or equivalent * 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role. * History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders. * Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders. * Experience with advertising or marketing technology, or SaaS support. * Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs). * Resourcefulness. We don't have all the answers, but you'll need to find them. * Great communication skills with external customers and internal stakeholders. * The ability to respond promptly and follow through on projects to completion. * The ability to work and succeed in ambiguous situations with little direction. * A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions. * Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive. * Open-minded, collaborative, dependable, and poised when working through customer or internal challenges. Preferred Skills: * Familiarity with SQL querying. Ability to execute and understand existing queries, and make adjustments as needed. The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team. #LI-AH1 Benefits: * People: Work with talented, collaborative, and friendly people who love what they do. * Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. * Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave. * Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more. * Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers) * RampRemote: A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located More about us: LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

Functional Area: Client Service Employment Type: Full-Time Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid Work Hours: M-F, 7:00 AM - 3:30 PM CST The purpose of these positions is to provide high quality support to external and internal clients for cloud-based applications and hardware. This includes assisting clients in the resolution of reported issues, maintaining documentation of all support calls, and providing internal client support as needed. The Product Support Specialist I is the initial point of contact for clients. At this level the incumbent is expected to resolve 70-80% of incidents. Job Responsibilities Provides client support for any Technology Solutions products/services via phone, email, chat, etc. Meets department metrics for number of calls, resolution time etc. Provides guidance to customers on the use of software applications and hardware devices. Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue. Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries. Tracks all client interactions including contacts, suggestions and resolution to issues in tracking software. Qualifications Education and Experience High School Graduate or General Education Degree (GED). 1+ year of customer service experience, preferably in a high-volume, service environment. Experience supporting mobile applications or cloud-based applications a plus. Ability to learn and utilize a variety of software applications. Experience with smartphone applications. Strong technical aptitude and interest. Other Requirements: Proficient in the use of a PC and able to flow seamlessly between multiple systems and applications. Ability to utilize a variety of applications and connected devices. Commitment to providing outstanding client service. Quality minded and detail oriented. Ability to work in a fast-paced environment. Strong problem-solving skills. Professional communication skills in a variety of channels such as phone, email, chatrooms, etc. Empathy and de-escalation skills. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. We Protect People & The Businesses They Run™ Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America. J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run. J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller. J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great. J. J. Keller Certified as a Top 100 Most Loved Workplace in America: Click HERE to find out why our associates LOVE working at J. J. Keller. 2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition. If you experience system-related issues or need assistance with the online application, please call **************. Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. You will: Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth. Work in tandem with LiveRamp's Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers. Contribute towards building a great company. Your team will: The Technical Support Engineer team is responsible for resolving clients' technical support tickets while delighting our clients with excellent customer service. About you: Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability. Comfortable talking to customers over video conferences. Bachelor's degree or equivalent 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role. History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders. Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders. Experience with advertising or marketing technology, or SaaS support. Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs). Resourcefulness. We don't have all the answers, but you'll need to find them. Great communication skills with external customers and internal stakeholders. The ability to respond promptly and follow through on projects to completion. The ability to work and succeed in ambiguous situations with little direction. A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions. Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive. Open-minded, collaborative, dependable, and poised when working through customer or internal challenges. Preferred Skills: Familiarity with SQL querying. Ability to execute and understand existing queries, and make adjustments as needed. The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team. #LI-AH1 Benefits: People: Work with talented, collaborative, and friendly people who love what they do. Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave. Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more. Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers) RampRemote: A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located More about us: LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

Functional Area: Client Service Employment Type: Full-Time Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid Work Hours: M-F, 8:00 AM - 4:30 PM CST The purpose of these positions is to provide high quality support to external and internal clients for cloud-based applications and hardware. This includes assisting clients in the resolution of reported issues, maintaining documentation of all support calls, and providing internal client support as needed. The Product Support Specialist I is the initial point of contact for clients. At this level the incumbent is expected to resolve 70-80% of incidents. Job Responsibilities Provides client support for any Technology Solutions products/services via phone, email, chat, etc. Meets department metrics for number of calls, resolution time etc. Provides guidance to customers on the use of software applications and hardware devices. Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue. Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries. Tracks all client interactions including contacts, suggestions and resolution to issues in tracking software. Qualifications Education and Experience High School Graduate or General Education Degree (GED). 1+ year of customer service experience, preferably in a high-volume, service environment. Experience supporting mobile applications or cloud-based applications a plus. Ability to learn and utilize a variety of software applications. Experience with smartphone applications. Strong technical aptitude and interest. Other Requirements: Proficient in the use of a PC and able to flow seamlessly between multiple systems and applications. Ability to utilize a variety of applications and connected devices. Commitment to providing outstanding client service. Quality minded and detail oriented. Ability to work in a fast-paced environment. Strong problem-solving skills. Professional communication skills in a variety of channels such as phone, email, chatrooms, etc. Empathy and de-escalation skills. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. We Protect People & The Businesses They Run™ Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America. J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run. J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller. J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great. J. J. Keller Certified as a Top 100 Most Loved Workplace in America: Click HERE to find out why our associates LOVE working at J. J. Keller. 2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition. If you experience system-related issues or need assistance with the online application, please call **************. Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

**LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.** **Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.** **You will:** + Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. + Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth. + Work in tandem with LiveRamp's Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers. + Contribute towards building a great company. **Your team will:** The Technical Support Engineer team is responsible for resolving clients' technical support tickets while delighting our clients with excellent customer service. **About you:** + Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability. + Comfortable talking to customers over video conferences. + Bachelor's degree or equivalent + 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role. + History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders. + Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders. + Experience with advertising or marketing technology, or SaaS support. + Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs). + Resourcefulness. We don't have all the answers, but you'll need to find them. + Great communication skills with external customers and internal stakeholders. + The ability to respond promptly and follow through on projects to completion. + The ability to work and succeed in ambiguous situations with little direction. + A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions. + Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive. + Open-minded, collaborative, dependable, and poised when working through customer or internal challenges. **Preferred Skills:** + Familiarity with SQL querying. Ability to execute and understand existing queries, and make adjustments as needed. The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team. \#LI-AH1 **Benefits:** + People: Work with talented, collaborative, and friendly people who love what they do. + Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. + Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave. + Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more. + Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers) + RampRemote:A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located **More about us:** **_LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here (**************************************************** to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp._** LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. **California residents** : Please see our California Personnel Privacy Policy (****************************************************************** for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. **To all recruitment agencies** : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes. We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.