Technical Director jobs at LEO Events

Consultant - Technology Consulting & Innovation Group (TCIG) - Software & Hi-Tech Practice Job Type: Full Time Experience Required: 15+ Years As a TCIG Consultant focussing on the Software & Hi-Tech Practice, you will be an excellent solution provider for Customer problems by understanding their technology landscape and proposing the right solutions. You will help customers define and execute their technology innovation strategies and thereby influencing revenues and growth. This role requires strong consulting experience and acumen, and a deep understanding of emerging technologies. You will spend more time engaging with clients-driving advisory discussions, shaping solutions, and co-creating innovation roadmaps and also collaborating internally with delivery, pre-sales, client partner and practice teams to ensure cohesive execution and value realization. Key Responsibilities: Develop tailored technology roadmaps and innovation strategies that leverage emerging technologies to drive client growth and efficiency. Build and maintain trusted advisor relationships with senior client stakeholders across product, engineering, and innovation functions. Lead discovery sessions and strategy workshops to understand business challenges, product goals, and technology priorities within the Software & Hi-Tech landscape. Partner with clients to identify high-impact use cases in areas like AI-enabled product engineering, SaaS transformation, and platform modernization. Conduct executive presentations and storytelling sessions to articulate technology value in business terms. Support client pursuits and pre-sales engagements by contributing to proposal development, RFP responses, and solution presentations. Presentations, Demos, & Pitches for prospect and customer meetings Sales enablement through the journey of customer acquisition. Engagement with existing customers to pitch specific solutions. Play a key role in influencing Revenues. Internal Collaboration & Enablement: Work closely with TCIG head and sales teams to align opportunity pursuits with client innovation goals and technology vision. Collaborate with delivery leaders to ensure solution feasibility, scalability, and alignment with ongoing client programs. Interface with innovation labs, product engineering, and domain experts to co-develop proofs-of-concept and prototypes for clients. Capture and share client insights, industry trends, and solution feedback to continuously refine TCIG offerings and go-to-market strategies. Thought Leadership & Market Foresight: Stay abreast of emerging technologies, business models, and competitive trends in the Software & Hi-Tech sector. Contribute to TCIG's internal and external thought leadership-through whitepapers, client presentations, and innovation sessions. Qualifications: Bachelor's in computer science, IT, or related field (BE/B. Tech) 15 years of total experience in technology consulting, or solution architecture roles. Strong understanding of Software & Hi-Tech industry trends -particularly product engineering, SaaS business models, and digital platform ecosystems. Proven success engaging senior client executives to shape and influence technology direction. Hands-on experience in developing technology roadmaps, proofs-of-concept, or advisory frameworks. Excellent communication, facilitation, and executive presentation skills. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training licensure and certifications, and other business and organizational needs. The salary range displays the minimum and maximum targets for this position across all US locations and has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role. A reasonable estimate of the current salary range for this position is $150,000 to $175,000. Please note that the salary range posted reflects the base salary only and does not include benefits, or variable bonus programs. Final compensation decisions will depend on the unique facts and circumstances of each candidate. Aspire offers the following benefits for this position, subject to applicable eligibility requirements: Medical / Life Insurance Paid holidays FSA & HSA Commuter Benefits 401(k) plan and contributions Aspire's Rewards & Recognition program About Aspire Systems Aspire Systems is a $180+ million global technology services firm with over 4,500 employees worldwide, partnering with 275+ active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020. Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India's 100 Best Companies to Work For 12 consecutive years by the Great Place to Work Institute. Who We Are Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance. Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale. What We Believe At the heart of Aspire is our philosophy of “Attention. Always.”-a commitment to investing care and focus on our customers, employees, and society Our Commitment to Diversity & Inclusion At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued. Privacy Notice Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws. Disclaimer The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Organization retains the discretion to add or change the duties of the position at any time.

IT Project Management Office (PMO) Lead Contract-to-Hire | Houston, TX Are you a strategic PMO leader ready to shape how an organization delivers its most important initiatives? We're partnering with a Houston-based client to find an experienced IT PMO Lead who can elevate portfolio performance, build strong governance, and guide a high-performing team through complex, enterprise-wide programs. In this role, you'll set the vision for the PMO, strengthen organizational discipline around project delivery, and serve as a trusted advisor to senior leadership. If you thrive on bringing clarity, structure, and strategy to fast-moving environments, you'll feel right at home here. What You'll Do Define and execute the PMO's strategy, governance model, and operational standards. Lead the full project and program portfolio, ensuring alignment with enterprise goals. Build and maintain KPIs, dashboards, reporting frameworks, and portfolio visibility. Uphold consistent project management methodologies across all teams and initiatives. Direct budgeting, resource planning, prioritization, and portfolio optimization. Deliver executive-level insights, recommendations, and status updates. Drive continuous improvement efforts to increase PMO maturity and organizational effectiveness. Coach, mentor, and develop project managers, program managers, and PMO staff. Oversee risk, change management, and quality assurance activities. Ensure tools, systems, and data remain accurate, standardized, and effective. Interpret complex data to create clear executive dashboards and reports. Ensure IT projects meet scope, schedule, budget, and quality expectations. Maintain transparency and communication across all stakeholder groups. Serve as a strategic advisor on project delivery, organizational alignment, and resource planning. Lead PMO governance activities and ensure adherence to lifecycle methodologies. Utilize PMO tools such as MS Project, Jira, Asana, Clarity PPM, Primavera, and Smartsheet. Help foster a culture of excellence and elevate project management rigor across the organization. Build meaningful relationships with senior leaders and influence outcomes with diplomacy. What You Bring 10-15+ years of progressive project/program management experience. 5-7+ years in a senior PMO leadership role. Proven success running enterprise portfolios and large-scale, cross-functional initiatives. Experience launching, scaling, or maturing PMOs across strategic and operational areas. Strong partnerships with executives, C-suite leaders, and boards. Expertise managing multimillion-dollar budgets and complex resources. Strategic, big-picture mindset with the ability to translate goals into action. Exceptional leadership and team-building skills. Communication, negotiation, and influencing abilities at the executive level. Highly developed analytical, data interpretation, and decision-making skills. Comfort handling complex, technical work with autonomy. Technical depth in mission-critical IT program delivery. Bachelor's degree required; Master's degree strongly preferred. Ability to obtain/maintain federal security clearances may be required. What We Offer Competitive pay and a full suite of benefits: health, dental, vision, life, accident, and disability insurance. Strong work-life balance and a supportive environment. This is a contract-to-hire role based in Houston, Texas. No sponsorship is available. Candidates must be able to pass a background check. This is a contract to hire opportunity in Houston, Texas and no sponsorship can be provided.Candidates must be able to pass a background check. Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.

What you'll do: Lead multiple integration and data analytics IT projects, managing timelines, scope, and vendor/internal team alignment. Run Agile ceremonies (bi-weekly sprints, standups, planning, retros) and ensure clear communication across technical teams and vendors. Oversee technical deliverables by holding vendors accountable and ensuring cybersecurity, governance, compliance, and infrastructure requirements are met. Who you are: PMP Certified with 5+ years of experience working as an IT PM Strong Technical PM background with experience leading integration and data analytics projects in an Agile environment (bi-weekly sprints required). Hands-on Agile delivery experience-able to run Scrum ceremonies independently and manage multiple workstreams while coordinating internal teams and external technical vendors. Solid understanding of IT fundamentals-cybersecurity, governance, compliance, and infrastructure-capable of holding vendors accountable even without being a solution architect. Location: The Woodlands, TX in office 4x a week What's Next: Please email your resume directly to jfarmer@provenrecruiting.com if you are interested. What does this position pay? Compensation is determined by several factors which may include skillset, experience level, and geographic location. The expected range for this role is $50-65hr. Please note this range is an estimate and actual pay may vary based on qualifications and experience. Diversity Note: We actively support and promote people of various background from race, religion, gender to geographical area, university, lifestyle, and personality type. Proven recruiting is minority-owned, majority women and is a strong advocate for diversity and inclusion in the community. Apply Today! #IND3

From the beginning, our goal was to establish an advisory firm that stands apart from the rest - one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today's challenges and deliver present and future value. Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here. By joining our rapidly growing NetSuite Technical Team, you will serve as a trusted partner to our clients. You'll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that help our clients solve today's challenges and set the foundation for future success. As a Director at CrossCountry Consulting, you will be responsible for a mix of client delivery, business development, leading teams and developing junior team members, as well as serving as a member of CrossCountry's leadership team.What You'll Do Client Delivery: Lead the development and delivery of services in the following areas: Architect and oversee end-to-end NetSuite integration solutions using tools such as Boomi, Celigo, and SuiteScript. Lead technical design sessions and integration strategy workshops with clients and internal teams. Manage integration roadmaps, ensuring alignment with client goals and system capabilities. Drive innovation in integration approaches, including real-time and scheduled syncs across systems like Coupa, Salesforce, Avalara, and proprietary platforms. Collaborate with functional consultants and solution architects to deliver holistic ERP solutions. Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards. Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes. Practice Leadership: Serve as a key leader in the NetSuite Technical Team by: Overseeing client accounts, projects, and engagements, including work plans, staffing, timelines, fee negotiations, and budgets throughout all lifecycle phases. Leading business development efforts and marketing a full range of services to prospective clients, leveraging existing relationships to generate new opportunities. Developing timely resolutions to issues, mitigating risks, and addressing project team conflicts. Creating delivery methodologies and new service offerings. Managing teams and people by tracking and directing performance against objectives while encouraging continuous improvement and innovation. Building and leading a high-performing integrations team. Mentoring junior developers and architects, fostering a collaborative and growth-oriented culture. Establishing best practices for integration development, testing, deployment, and documentation. What You'll Bring 10+ years of experience in NetSuite ERP implementations and integrations. Hands-on configuration and scripting within NetSuite, including SuiteScript 1.0/2.0. Deep understanding of NetSuite data structures, APIs, and integration bundles. Experience with middleware platforms and cloud-based integration tools. NetSuite certifications (SuiteFoundation, Administrator, ERP Consultant) required. Proven leadership in managing technical teams and complex projects. Strong familiarity with NetSuite modules and third-party integrations (e.g.,Coupa, Salesforce, Avalara). Consistent success in building and developing strong client relationships. Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation. Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards. A passion for mentoring and leading teams while efficiently implementing new ideas and initiatives. #LI-KM1#LI-hybrid Benefits Summary The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: ********************************************************** Equal Employment Opportunity (EEO) CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace. As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.

Voltage Park is on a mission to make machine learning infrastructure accessible to all, from large enterprises and research universities, to seed-stage startups and nonprofits. We believe that providing seamless access to compute with pricing and inventory transparency is the future of access to GPUs. As part of this effort, we are seeking a Technical Account Manager in San Francisco to drive the success of customers using our GPU infrastructure. The ideal candidate is passionate about technology, skilled at building strong customer relationships, and excels at guiding customers to maximize the value of their cloud infrastructure investments. As a TAM, you will act as the primary point of contact for our portfolio of customers, ensuring their needs are met, challenges are resolved, and growth opportunities are identified. You will collaborate cross-functionally with Sales and Engineering teams to deliver a seamless customer experience. This is a fully remote position, although candidates must be based in the continental United States. What You'll Do Build and maintain trusted relationships with customers, acting as the primary point of contact for their needs. Host regular, data-driven partnership reviews with key customers Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction. Act as the primary owner of the onboarding process, ensuring technical and operational readiness with internal teams while meeting customer expectations Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximize value and retention Proactively understand customer use cases and co-design solutions tailored to their needs, enabling them to maximize the value of our platform Provide guidance on optimizing workloads, scaling infrastructure, and leveraging our GPU capabilities for specific AI, ML, or HPC workflows Drive Customer Engagement: Develop strategies for product onboarding, adoption, and retention, focusing on educating customers, overcoming barriers, and enhancing satisfaction and loyalty. Monitor and Improve Performance: Track key performance indicators (KPIs) such as customer satisfaction, churn rate, and customer lifetime value. Use these insights to continuously refine strategies and processes. Strategic Leadership: Collaborate with the Director of Customer Experience to execute strategic initiatives. Provide data-driven insights and stay updated on industry trends to recommend improvements and maintain a competitive edge. Nice to have Experience in High-Growth Environments: Experience working in rapidly scaling companies or startups, where agility and adaptability are critical for success. Who You Are 4+ years of experience in a customer success or customer facing role, with a clear track record of success in managing customer relationships and driving retention and growth Cloud Infrastructure Experience: Prior experience working in a cloud infrastructure company, with a solid understanding of the unique challenges and goals of a customer success program in this environment. Ability to work with engineering teams and explain complex technical concepts to non-technical stakeholders Ask the right questions to understand people's underlying needs and can lead internal teams to deliver on those Exceptional communication, presentation, and interpersonal skills Extremely organized - you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record Process Improvement: Experience in designing and leading the implementation of new processes, with a focus on operationalizing them within a team or organization Data-Driven Decision-Making: Proficient in using advanced data analytics platforms to create dashboards and leverage KPIs for executive reporting, strategic decision-making, and continuous improvement Voltage Park is an equal opportunity employer and makes employment decisions on the basis of merit. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify your recruiter.

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation's largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers. As a Technical Account Manager, you'll leverage your product and technical expertise to help our most strategic customers maximize their value from HONK's products and services. Partnering closely with our Customer Success, Sales, and Operations teams, you'll help clients feel confident with their HONK implementations and build scalable solutions. This is a unique opportunity to serve as an early member of the TAM team, shaping our client support model as we grow the team and define our playbook.Key Responsibilities Lead and manage the end-to-end customer onboarding process to ensure a seamless transition for new clients. This includes coordinating with internal teams, providing initial training and documentation, and setting clear expectations for ongoing support. Develop and deliver training materials and sessions to help customers effectively utilize HONK's platform and services. This includes creating documentation, FAQs, and conducting live training sessions, both in-person and virtually. Partner with our Customer Success and Sales teams to identify opportunities to increase HONK's value to strategic customers and create a world-class customer experience Build working knowledge of customers' complex workflows and ecosystems to design proactive/tailored solutions Host regular sessions with customer contacts to provide hands-on support for HONK challenges Review support cases to identify trends and present holistic solutions Complete in-depth reviews of customers' implementations to offer insights and strategic recommendations for future improvements Provide at-the-ready support for customers' critical events, such as major releases or seasonal launches Manage escalations with the Engineering team, serving as the customer's advocate and liaison Identify and share our most valuable use cases and user stories with our Engineering and Product teams to inform the product roadmap What You'll Bring You have 5+ years of experience in a support, technical account management, or consulting role in a SaaS environment, ideally in the automotive industry or roadside assistance space You have a keen technical mind and are comfortable discussing how customers can leverage APIs or custom code You demonstrate excellent communication skills, and are equally comfortable presenting to individual contributor stakeholders and Director+ level decision makers You are passionate about creating unique solutions to complex business problems You have a history of managing multiple assignments simultaneously, and can work independently to drive projects to completion with a high level of attention to detail You have experience supporting critical processes for major Enterprise customers You have a proactive, empathetic, and consultative partnership style At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US. HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

We are looking to add a Technical Account Manager at our Florham Park, NJ location. This position is an important link between our customers and Link High Technologies. A successful candidate will have a sound technical knowledge of the MSP industry- network infrastructure, hardware, and cloud infrastructure. This is a HYBRID position ( 3 Days in Florham Park, 2 Days Remote) This position will work with our Technical Services and Management Team to create solutions that solve customer IT and cybersecurity compliance requirements. The main focus is to improve customer business results through technology. Technical knowledge is weighted heavier than sales experience. Heavy C Level client contact (remote, in person). There is no sales quota, but the expectation is that there will be additional MRR, projects, hardware refreshes, and client retention. Key Performance Areas Strategic Roadmaps and budgets- validate that Link High is doing what is promised, and compliance requirements are being met. Client Relationship Management & Retention- Foster long term relationships that result in high levels of client retention. Client Service Experience- Be a trusted advisor and central point of contact for client and internal escalations. Regular client contact (ALL clients not just large) - not to sell but to make sure account is happy. Issue Management & Escalation- Own and resolve client issues outside the scope of standard support tickets. Act as escalation point for client leveraging necessary departments and resources. Work with Technical Service Teams to quote projects, hardware, and Cloud solutions. However, the proposal and quote should be created and presented by this individual. Monthly or quarter meetings with clients (at least one annual in person visit other meetings may be remote). Most of our clients are in NJ/NY/PA. Some clients are out of state and may require annual in person visit. Desire to keep up with the MSP industry and research new service offerings. Technology Used ConnectWise Manage, Ninja RMM, MSP Bots, Cloud Radial (for account management), and Quoter. Technical Knowledge Required Microsoft Server Suite Office 365 Microsoft Azure Firewalls Technical knowledge of networking and hardware Qualifications At least 3 years in MSP or IT business with experience with client management or service delivery. Strong interpersonal skills with customer focus Benefits Competitive Compensation Employer Paid Medical/Dental, Short/Long Term Disability, Life Insurance for employee. 401K with matching Company Contribution Credit Union Membership Opportunity to grow- VCIO, Project Management, etc.

We are: We are Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 725,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. We work with 89 of the Fortune Global 100. As of 2023, we have been recognized among Fortune's World's Most Admired Companies for 20 consecutive years. And that's just the beginning. Your career is about what you want to be and who you want to be. It's about bringing your skills, your curiosity, and your best true self to your work. Here, you'll match your ingenuity with the latest technology to make incredible things. Together, let's create positive, long-lasting change. Sales professionals drive the sales process and outcomes on a dedicated basis, growing a profitable pipeline and or backlog of sales, through deal origination, sales negotiations, and closure. You are: A growth focused sales professional who has successfully created positive impact through year-on-year business expansion. You know - and have run all phases of a sales cycle, including qualification, sales pursuit and close by applying deep sales process and technical expertise. You have an intimate knowledge of the Chemicals and/or Natural Resources industries, understanding the specific complexities and value drivers technology can unlock. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies. The work: * Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs. * Interacts with senior management levels at clients and within Accenture, determines pursuit strategies, develops client messaging plans and relationships, and applies industry-leading Cloud transformation strategies and practices. * Has latitude in decision-making and determining objectives and approaches to critical assignments. * Operates within large teams and directs specific team sales activities. Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements. Qualification What you need: * Minimum of 8 years selling/closing deals in the professional services space in one or more of the following areas: Systems Integration, Outsourcing, Cloud enablement & migration and IT transformation. * Minimum of 8 years Sales Pursuit Management experience. * Minimum of 2 years' experience in direct sales with quota of $20M+ * Minimum of 5 years Chemicals or Natural Resources Industry experience * Minimum of 2 recent years of selling SAP * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience). Bonus points if you have: * Deep understanding of S/4HANA * Understands disposition of workloads for cloud migration/modernization. * Experience working with hyperscaler teams. * Experience working within G2000 customers. * Experience with C-Level client relationship building and relationship management. * Proven ability to operate within a team-oriented environment. * Demonstrated commitment, teamwork and collaboration in a professional setting; either military or civilian. * High energy level, focus and ability to work well in demanding client environments. * Excellent communication (written and oral) and interpersonal skills. * Strong leadership, problem solving, and decision-making abilities. * Unquestionable professional integrity, credibility and character. What's in it for you? * You will be part of a diverse, vibrant, global Accenture community; teams pushing the boundaries of new business capabilities and emerging technologies and services, sharing their experiences and lessons learned with each other. You'll have the chance to thrive in an environment where your ideas are valued and your voice matters. * At Accenture, you will be able to work on meaningful and innovative projects, powered by the latest technologies and industry best practices such as event-driven architectures and domain driven design. * Accenture will continually invest in your learning and growth. You'll learn from and work with Accenture's certified practitioners and Accenture will support you in growing your own tech stack, sales skills, and certifications. * You'll be immersed in the design and implementation of human-centric solutions to help solve complex challenges with some of the world's largest companies. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $136,800 to $237,600 Cleveland $136,800 to $237,600 Colorado $136,800 to $237,600 District of Columbia $136,800 to $237,600 Illinois $136,800 to $237,600 Minnesota $136,800 to $237,600 Maryland $136,800 to $237,600 Massachusetts $136,800 to $237,600 New York/New Jersey $136,800 to $237,600 Washington $136,800 to $237,600 In addition to base pay, this Sales role is eligible for additional incentive compensation under the Sales Achievement Bonus Plan which is based on achievement toward individual sales targets, subject to Plan terms. Locations

Director Level Contract to Hire or Perm Location: Berkeley heights and Alpharetta with a potential for other locations based on client needs (Hybrid) CCTA - Client Aligned Technology Advocate Specific Areas Of Responsibility Include * Leads as the single point of accountability to a critical Client, the Business and to the FTS organization for technology service provisioning. * Assembles cross disciplined technology teams to solve client specific issues. * Combines technical and commercial acumen and expertise to enable business profitability in the technology solution portfolio. * Evolves the provision and availability of technology platforms across the supported scope, incorporating an increasing portfolio of Cloud tenants. * Optimizes technology utilization across the spectrum of internal and external stakeholders, in line with functional, security and financial goals. * Drives efficient technology outcomes by leveraging initiative management, new product adoption, automation and lifecycle management opportunities to the fullest. * Possesses expert knowledge and expertise of the production architecture and brings together product development, clients and infrastructure providers * Partners directly with the CIOs and Business Leads to define and execute critical business objectives * Consistently advocates for our Clients with ownership of, and accountability for the technology change roadmap within the supported scope. Minimum Requirements For Consideration * Bachelor's/Master's degree or equivalent work experience. * 15+ years of related technical and business experience, preferably within Financial Services and Payments Technology Industries. * Capable of building and maintaining an organization with authoritative knowledge of IT functions in multiple enterprise systems. * Possesses strong knowledge of emerging technology and the application of the technology in global environments - particularly enterprise level, high volume processing environments. * Ability to thrive in a highly ambiguous and even turbulent environment. * Expert Understanding of operation within the ITIL framework and business operations, policies, and practices and of the industry supported. * Demonstrated strategic thinking and thought leadership, ability to influence decision makers and gain consensus on difficult issues. * Exemplary written and oral communication skills, coupled with a highly collaborative ability to work across a global and matrixed organization with the ability to identify, develop and find innovative business and technology solutions for clients.

Your Role The Regional Design Technology Director - South Central reports to Gensler's Global Director of Design Technology and the SC Regional Managing Principals. It is a critical leadership role with significant focus on human enablement, internal and external relationship building and organizationally places you at the Global Design Technology Leadership of the firm. You will leverage your multifaceted persona to provide vision, leadership, strategic value and deep tactical expertise in the design technology and digital project delivery space to our offices and projects teams within the South Central region. Leveraging your soft skills to build relationships and change hearts / minds throughout the SC-Region and for our clients to drive with confidence process innovation, optimization of data-driven-design and project delivery. Leading and growing our existing SC-DT team in the region will be among your key role responsibilities. Driving initiatives, delivering measurable impact and results in alignment with firm's and region's business goals guided by the Global Design Technology strategy. What You Will Do Oversee the use of technology in the design, development and execution of all scales of interior and base building projects, with an emphasis on Building Information Modeling (BIM), Computation, Visualization Implement firm strategies for leveraging Data-Driven Design and Artificial Intelligence Platforms and workflows into projects Lead the discussion with regional and global leadership on how to invest in digital advancements and monitor an annual budget. Participate in business development, as needed, to bring the right Digital Design proficiencies to client pitches. Work with Legal & Risk Management to review contracts, provisions and other documents to address Digital Design within project delivery. Work with the regional team to develop content that is shared across the region and around the firm. Lead, grow and mentor Design Technology Team members, including talent acquisition. Oversee the development of training programs and capabilities growth within the region. Direct R + D efforts within the region and maintain knowledge on trends in the industry via conferences, publications, and relationships with industry academic partners. Implement data-driven design & decision-making practices and mindset into projects and teams. Champion digital transformation and cultural-change throughout the firm. Participate in establishing and driving the Design Technology roadmap for the firm. Lead cultural, process-driven and technical training in Design Technology. Research emerging technologies and define use-cases for implementation on business operations and projects. Represent our firm through speaking engagements, hackathons and industry events. Partner with Design and Practice Area leaders throughout the firm. Your Qualifications Bachelor's degree in Architecture, Engineering, Computer Science or equivalent with 15+ years of experience in AEC/O space. Strong and documented history of leading people (direct/indirect) through change Natural empathetic leader with ability to prioritize human well-being over tasks Licensed professional preferred ( Architecture, Engineering or Computer Science ) Strong command of the Design Delivery process to fabrication / construction. Documented progressive growth and experience in leading / supporting Design Technology and innovative framework / workflows in project delivery. Articulate communicator with strong story-telling ability to push new innovative concepts and ideas in a highly creative culture. Strong interpersonal skills with ability to listen and drive consensus through relationship building and ability to win the trust of teammates and project teams. Advanced digital workflow creation for large-complex multi-office projects / practitioners Relevant knowledge of design applications such as AutoCAD, Rhino, Visual Programming (Grasshopper/Dynamo), 3D Studio Max, V-Ray and/or other rendering platforms, Adobe Creative Suite, etc., and how they work together. Experience managing and mentoring staff across multiple office locations. *This position is in person. Successful candidates will be located in Austin, Dallas, or Houston, TX* Life at Gensler As a people-first organization, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people's diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

Job DescriptionAllata is a global consulting and technology services firm with offices in the US, India, and Argentina. We help organizations accelerate growth, drive innovation, and solve complex challenges by combining strategy, design, and advanced technology. Our expertise covers defining business vision, optimizing processes, and creating engaging digital experiences. We architect and modernize secure, scalable solutions using cloud platforms and top engineering practices. Allata also empowers clients to unlock data value through analytics and visualization and leverages artificial intelligence to automate processes and enhance decision-making. Our agile, cross-functional teams work closely with clients, either integrating with their teams or providing independent guidance-to deliver measurable results and build lasting partnerships. Allata is seeking a Director to lead the delivery of critical projects and programs within the Technology & Cloud Service Line. You will ensure high-quality, on-time delivery, strong financial control, and an outstanding client experience while acting as the delivery escalation point. Collaborating closely with Sales Executives and Client Partners, you will develop talent, optimize delivery models at scale, and drive measurable outcomes.Role & Responsibilities: Plan and estimate projects; define methods and lead operational execution across the portfolio. Manage client relationships and expectations; act as escalation point for delivery issues. Oversee project financials: budgeting, forecasting, and performance analysis. Develop and manage Service Line teams (onboarding, feedback, growth, performance). Partner with Sales Executives/Client Partners to align offerings, support sales, and ensure client satisfaction. Hard Skills - Must have: Experience leading client delivery teams, building successful client relationships, growing new client opportunities, and delivering on promises. Proven ability to manage and enhance quality and margin within client accounts. Skilled in breaking down complex business problems and guiding a team to resolve them. Proficiency in working with agile delivery models. Deep familiarity with Cloud Native environments in at least one of the major hyper-scalers (AWS, Azure, GCP). Strategic mastery of modern software development patterns and tools, including experience with containers, serverless, and integration frameworks (eventing, messaging, streaming, Azure Service Bus). Strong experience in machine learning and artificial intelligence, including the design and application of Generative AI, Retrieval Augmented Generation (RAG), and related frameworks. Proven practice in DevOps and Infrastructure as Code within the Microsoft ecosystem (Azure DevOps, GitHub Actions, Bicep/Terraform). Comprehensive knowledge of the digital product management lifecycle, from conception to operation and continuous evolution. Soft Skills / Business Specific Skills: Ability to effectively communicate and collaborate with internal and external teams. Proven track record operating in global and virtual environments, working remotely with colleagues across different geographies and cultures. Ability to influence clients and teams to the preferred outcome. Self-starter skilled in developing structure in ambiguous environments. Strategic thinking and problem-solving skills. Aptitude for developing company processes, recruit new talent, and develop new strategic business service offerings. Willingness to perform multiple roles in a fast-moving, customer-oriented environment. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our New York, Chicago, Houston, or Washington, D.C. office, as an Assistant Director: Technology Services - US. The Assistant Director: Technology Services - US will work closely with the business and legal teams across the Firm's US offices to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm's strategic goals. The role supports the oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director: Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm's global standards and initiatives. The Assistant Director: Technology Services will support the Director: Global Technology Services in delivering exceptional IT services bringing consistency, efficiencies and operational excellence across the firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities and is a primary point of contact for the office Directors of Administration within their region to address IT questions and concerns. Responsibilities Essential Functions: Work with the Director: Global Technology Services to define services and agree on meaningful service levels with the business Support subordinate managers/supervisors by providing leadership and guidance in alignment with the Global Director's strategic direction for planning, designing, developing, and implementing technology projects Engage with stakeholders to capture and reflect the 'Voice of the Client' in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy Oversee day-to-day IT support operations across US locations to uphold service standards, performance, and security in alignment with the Global Director's strategic objectives Build and maintain strong relationships with US office leadership, practice groups, and business units to ensure IT services meet evolving business needs Supervise and develop US-based IT support teams, fostering a culture of collaboration, innovation, and continuous improvement Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery Support the effective operation of the US service support desk by monitoring issue resolution and adherence to SLAs and KPIs Monitor and report on service performance metrics, identify problems, and recommend process improvements Assist in asset and configuration management for US offices, ensuring alignment with global standards Support the implementation and optimization of ServiceNow as a key platform for IT service management Provides regular reporting on key performance indicators, service levels, and budget utilization to Director: Global Technology Services Participate in vendor management and contract negotiations for US-based IT services Ensure compliance with Firm policies, security standards, and US-specific regulatory requirements Perform other duties as assigned to meet Firm goals and objectives Qualifications Education/Training/Certifications: Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job Professional Experience: Minimum of 10 years of professional IT experience, with at least 5 years in a supervisory or management role Experience in legal or professional services environment strongly preferred Technical Skills: Proficiency in Microsoft Office products Strong knowledge of IT infrastructure, software, and technologies Experience managing IT operations, projects, and support teams Familiarity with IT service management tools and best practices, including Agile/DevOps methodologies and project portfolio management Performance Traits : Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors Ability to work in a diverse team environment and effectively support the demanding needs of the Firm Ability to work under pressure, meet deadlines with shifting priorities Must be a self-starter with a high level of initiative Strong customer service skills, able to anticipate needs and exercise independent judgment. Strong attention to detail, organizational skills, leadership skills and the ability to handle multiple projects Maintains confidentiality and exercises discretion Exercises solid strategic thinking and problem-solving skills Management Accountabilities: Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting, performance counselling and development for US IT staff Demonstrated leadership and supervisory experience Operational budget analysis and staffing recommendations Conducts analysis of staffing levels and participation in the recruitment process Able to determine and implement change processes to improve workflow efficiencies Process- and service-oriented with strong leadership and project management skills Able to set priorities and delegate in an efficient manner The typical pay scale for this position is between $155,000 and $230,000, although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified. The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email **********************************. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-HYBRID #LI-CVH1

Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our New York, Chicago, Houston, or Washington, D.C. office, as an Assistant Director: Technology Services - US. The Assistant Director: Technology Services - US will work closely with the business and legal teams across the Firm's US offices to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm's strategic goals. The role supports the oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director: Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm's global standards and initiatives. The Assistant Director: Technology Services will support the Director: Global Technology Services in delivering exceptional IT services bringing consistency, efficiencies and operational excellence across the firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities and is a primary point of contact for the office Directors of Administration within their region to address IT questions and concerns. Responsibilities Essential Functions: Work with the Director: Global Technology Services to define services and agree on meaningful service levels with the business Support subordinate managers/supervisors by providing leadership and guidance in alignment with the Global Director's strategic direction for planning, designing, developing, and implementing technology projects Engage with stakeholders to capture and reflect the 'Voice of the Client' in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy Oversee day-to-day IT support operations across US locations to uphold service standards, performance, and security in alignment with the Global Director's strategic objectives Build and maintain strong relationships with US office leadership, practice groups, and business units to ensure IT services meet evolving business needs Supervise and develop US-based IT support teams, fostering a culture of collaboration, innovation, and continuous improvement Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery Support the effective operation of the US service support desk by monitoring issue resolution and adherence to SLAs and KPIs Monitor and report on service performance metrics, identify problems, and recommend process improvements Assist in asset and configuration management for US offices, ensuring alignment with global standards Support the implementation and optimization of ServiceNow as a key platform for IT service management Provides regular reporting on key performance indicators, service levels, and budget utilization to Director: Global Technology Services Participate in vendor management and contract negotiations for US-based IT services Ensure compliance with Firm policies, security standards, and US-specific regulatory requirements Perform other duties as assigned to meet Firm goals and objectives Qualifications Education/Training/Certifications: Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job Professional Experience: Minimum of 10 years of professional IT experience, with at least 5 years in a supervisory or management role Experience in legal or professional services environment strongly preferred Technical Skills: Proficiency in Microsoft Office products Strong knowledge of IT infrastructure, software, and technologies Experience managing IT operations, projects, and support teams Familiarity with IT service management tools and best practices, including Agile/DevOps methodologies and project portfolio management Performance Traits : Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors Ability to work in a diverse team environment and effectively support the demanding needs of the Firm Ability to work under pressure, meet deadlines with shifting priorities Must be a self-starter with a high level of initiative Strong customer service skills, able to anticipate needs and exercise independent judgment. Strong attention to detail, organizational skills, leadership skills and the ability to handle multiple projects Maintains confidentiality and exercises discretion Exercises solid strategic thinking and problem-solving skills Management Accountabilities: Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting, performance counselling and development for US IT staff Demonstrated leadership and supervisory experience Operational budget analysis and staffing recommendations Conducts analysis of staffing levels and participation in the recruitment process Able to determine and implement change processes to improve workflow efficiencies Process- and service-oriented with strong leadership and project management skills Able to set priorities and delegate in an efficient manner The typical pay scale for this position is between $155,000 and $230,000, although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified. The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email **********************************. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-HYBRID #LI-CVH1

We're on a mission to unlock the next frontier of productivity for knowledge workers. Context AI is building the future of enterprise AI-systems that don't just answer questions or automate simple tasks, but execute the complex, judgment-heavy work that drives real business outcomes. The constraint blocking AI from creating true enterprise value isn't model intelligence anymore; it's institutional intelligence: understanding how your organization operates, where information lives, what quality standards matter, and how work actually gets done. Our platform solves this by automatically learning each organization's unique context-the tribal knowledge, business rules, internal lexicon, and tacit expertise that defines production-quality work. Each Context task can connect to gigabytes of data across entire codebases, data rooms, and operational systems, enabling AI agents to perform real work that knowledge workers do: engineers analyzing firmware logs to identify root causes, bankers running due diligence on multi-terabyte data rooms, analysts refreshing deliverables with live market data, and consulting teams creating client presentations and websites. We've proven our system with Fortune 100 customers, achieving 30-40% productivity improvements, reducing cycle times by over 90%, and deploying solutions in days rather than months. Context AI operates 24/7/365 across global teams, freeing knowledge workers to focus on strategic initiatives and new growth frontiers. What You'll Do As a Technical Account Manager at Context AI, you'll be the trusted advisor and strategic partner for our Fortune 100 customers, ensuring they achieve transformational business outcomes with AI agents that execute complex, high-stakes work. Your mission is to drive customer success, expansion, and retention by deeply understanding how customers deploy Context AI-the workflows they automate, the institutional intelligence they capture, and the productivity gains they realize-and identifying opportunities to expand impact across their organization. You'll own the post-sale relationship for strategic enterprise accounts, serving as the primary point of contact between customers and Context AI. You'll partner with executives, engineering leaders, and operational teams to ensure successful deployments, measure business impact, and identify new use cases that deliver 30-40% productivity improvements and 90%+ cycle time reductions. You'll work alongside Deployment Strategists, Forward Deployed Engineers, Product, and Sales to orchestrate renewals, drive expansion, and ensure customers view Context as strategic infrastructure for AI-powered knowledge work. In this role, you'll need technical depth, strategic thinking, and exceptional relationship management skills. You'll navigate complex enterprise organizations, understand technical architectures and AI workflows, translate customer feedback into product insights, and proactively identify risks and opportunities. You'll be equally comfortable discussing technical integration details with engineers and presenting business outcomes to C-suite executives. No two days are the same, but you can expect to: Own customer relationships for a portfolio of strategic enterprise accounts-serve as primary point of contact and trusted advisor for executives, engineering leaders, and operational teams Drive customer success and adoption-ensure customers successfully deploy Context AI agents, achieve measurable business outcomes, and expand usage across workflows and teams Conduct executive business reviews-present quarterly and annual reviews to C-suite stakeholders showcasing productivity gains, cycle time reductions, ROI, and strategic roadmap alignment Monitor customer health and proactively address risks-track adoption metrics, usage patterns, and satisfaction signals to identify and mitigate churn risks before they escalate Identify expansion opportunities-discover new use cases, departments, and workflows where Context can deliver value; partner with Sales to drive upsell and cross-sell motions Coordinate technical support and deployment-work with Deployment Strategists and Forward Deployed Engineers to resolve technical issues, optimize workflows, and ensure seamless integrations with customer systems Translate customer feedback into product insights-capture feature requests, workflow improvements, and technical requirements; partner with Product and Engineering to influence roadmap Build executive relationships-develop trusted advisor status with CTOs, VPs of Engineering, CFOs, and business unit leaders to position Context as strategic infrastructure What We Value Agency: Innovation happens when team members think from first principles and go above and beyond in order achieve objects-not by simply completing tasks Digging Deep: Surface-level understanding won't cut it when AI needs to execute production-quality work with institutional knowledge Low ego: We understand that the outcome matters more than who gets the credit. Team members share wins and don't play politics. Extraordinary Problem-Solving Ability: You'll confront open-ended problems in unstructured environments where "how we do things" isn't documented Adaptive and Introspective: We operate in a fast-moving environment and accordingly iterate rapidly; team members must be able to learn from their mistakes and improve constantly What We Require 3+ years of Technical Account Management, Customer Success, or Solutions Engineering experience managing strategic enterprise accounts (Fortune 500 companies) Proven track record of driving customer retention, expansion, and executive relationships-ideally with net revenue retention metrics >120% Technical depth-comfort discussing AI/ML systems, APIs, data integration, enterprise software architectures, and troubleshooting technical issues Experience with complex, technical products-ideally AI/ML platforms, developer tools, data infrastructure, or enterprise software Strong business acumen-ability to articulate ROI, measure business impact, and present outcomes to executive stakeholders Executive relationship management-demonstrated ability to build trust with C-suite, VPs, and senior leaders Consultative approach-curiosity to understand customer workflows deeply and identify opportunities for expansion Excellent communication skills-equally comfortable writing technical documentation and presenting business reviews to executives Nice to Have Experience with AI/ML, LLMs, or agent frameworks-understanding of how AI systems work and what makes deployments successful Prior work in consulting, professional services, or customer-facing technical roles-you've been in customers' shoes Familiarity with specific verticals-telecommunications, finance, consulting, biotech, engineering systems Technical background-CS degree, prior engineering experience, or deep technical expertise that helps you engage with customer engineering teams Experience managing high-touch, strategic accounts with >$1M ACV Track record of driving expansion and upsell within existing accounts Customer advocacy and storytelling skills-experience creating case studies, references, and customer-led content Proficiency with customer success platforms-Gainsight, Totango, ChurnZero, or similar tools

Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our New York, Chicago, Houston, or Washington, D.C. office, as an Assistant Director: Technology Services - US. The Assistant Director: Technology Services - US will work closely with the business and legal teams across the Firm's US offices to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm's strategic goals. The role supports the oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director: Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm's global standards and initiatives. The Assistant Director: Technology Services will support the Director: Global Technology Services in delivering exceptional IT services bringing consistency, efficiencies and operational excellence across the firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities and is a primary point of contact for the office Directors of Administration within their region to address IT questions and concerns. Responsibilities Essential Functions: Work with the Director: Global Technology Services to define services and agree on meaningful service levels with the business Support subordinate managers/supervisors by providing leadership and guidance in alignment with the Global Director's strategic direction for planning, designing, developing, and implementing technology projects Engage with stakeholders to capture and reflect the 'Voice of the Client' in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy Oversee day-to-day IT support operations across US locations to uphold service standards, performance, and security in alignment with the Global Director's strategic objectives Build and maintain strong relationships with US office leadership, practice groups, and business units to ensure IT services meet evolving business needs Supervise and develop US-based IT support teams, fostering a culture of collaboration, innovation, and continuous improvement Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery Support the effective operation of the US service support desk by monitoring issue resolution and adherence to SLAs and KPIs Monitor and report on service performance metrics, identify problems, and recommend process improvements Assist in asset and configuration management for US offices, ensuring alignment with global standards Support the implementation and optimization of ServiceNow as a key platform for IT service management Provides regular reporting on key performance indicators, service levels, and budget utilization to Director: Global Technology Services Participate in vendor management and contract negotiations for US-based IT services Ensure compliance with Firm policies, security standards, and US-specific regulatory requirements Perform other duties as assigned to meet Firm goals and objectives Qualifications Education/Training/Certifications: Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job Professional Experience: Minimum of 10 years of professional IT experience, with at least 5 years in a supervisory or management role Experience in legal or professional services environment strongly preferred Technical Skills: Proficiency in Microsoft Office products Strong knowledge of IT infrastructure, software, and technologies Experience managing IT operations, projects, and support teams Familiarity with IT service management tools and best practices, including Agile/DevOps methodologies and project portfolio management Performance Traits : Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors Ability to work in a diverse team environment and effectively support the demanding needs of the Firm Ability to work under pressure, meet deadlines with shifting priorities Must be a self-starter with a high level of initiative Strong customer service skills, able to anticipate needs and exercise independent judgment. Strong attention to detail, organizational skills, leadership skills and the ability to handle multiple projects Maintains confidentiality and exercises discretion Exercises solid strategic thinking and problem-solving skills Management Accountabilities: Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting, performance counselling and development for US IT staff Demonstrated leadership and supervisory experience Operational budget analysis and staffing recommendations Conducts analysis of staffing levels and participation in the recruitment process Able to determine and implement change processes to improve workflow efficiencies Process- and service-oriented with strong leadership and project management skills Able to set priorities and delegate in an efficient manner The typical pay scale for this position is between $155,000 and $230,000, although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified. The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email **********************************. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-HYBRID #LI-CVH1

Description Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support -with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Overview The Technical Account Manager (TAM) is a trusted technical resource and relationship manager, responsible for managing relationships and delivering exceptional service to SMB-level clients. This role serves as the primary technical liaison, aligning IT services and solutions with the client's operational goals while ensuring the stability, security, and performance of their systems. Leveraging technical and organizational knowledge, the TAM oversees lifecycle management, supports technical projects, and facilitates seamless transitions to steady-state support. As a reliable partner, the TAM proactively identifies risks, recommends practical technical improvements, and ensures the implementation of solutions tailored to the customer's needs. They collaborate closely with internal teams and client stakeholders to resolve high-priority challenges, optimize IT environments and drive continuous improvement. This role requires strong communication skills, a customer-focused mindset, and the ability to build lasting relationships, positioning Impact as a long-term partner in achieving business success. Watch the video below to learn more about our Managed IT division! 💻 How Impact's MIT and Cloud Solutions Help Businesses Responsibilities Serve as the primary technical point of contact for assigned clients, providing guidance, proactive support, and technical recommendations to ensure the success of their IT environments. Own and oversee the client's technical environment, including supported infrastructure, Impact-provided software, and security solutions, ensuring stability, performance, and alignment with operational goals. Act as an escalation resource, guiding the resolution of technical issues and leading root cause analyses and post-incident reviews, with actionable recommendations for improvement. Oversee technical deployments, ensuring deliverables meet agreed objectives, quality standards, and seamless transitions to steady-state support. Manage the lifecycle of client IT assets, including procurement, upgrades, and decommissioning, while monitoring warranties, licenses, and agreements for timely renewals. Collaborate with internal teams and stakeholders to ensure knowledge transfer, documentation, and alignment with business goals through tailored IT roadmaps. Proactively assess and monitor the client's IT environment for potential risks, such as aging hardware, unsupported software, or capacity constraints, and recommend solutions to mitigate them. Build and maintain trust-based client relationships, acting as a liaison to align technical solutions with business objectives and ensure seamless communication during projects and incidents. Participate in regular business reviews to share performance metrics, lifecycle plans, and opportunities for improvement or growth. Partner with internal teams (Sales, PMO, vCIOs, Engineers) to identify, create, validate, and/or present upselling and cross-selling opportunities, positioning Impact as a trusted advisor for long-term success. Stay updated on emerging technologies, industry trends, and best practices, sharing insights to help clients optimize IT investments and improve operational efficiency. Contribute to internal knowledge-sharing efforts by creating documentation and supporting team understanding of client environments and technical strategies. Things We Are Looking For 7+ years of experience in technical engineering, with MSP experience strongly preferred Demonstrated ability to oversee the complete lifecycle of managed IT solutions, including deployment, monitoring, maintenance, and continuous improvement in alignment with SLAs and client expectations Strong knowledge in 2 or more of the following areas: Server Operating Systems (Windows, Linux) Directory Services (Microsoft Active Directory, Entra) Networking (routers, switches, TCP/IP, DNS, DHCP, VPN, NAT, OSI Layers) Microsoft 365 (Exchange Online, SharePoint, administration, licensing, Teams, Purview) Virtualization Technologies (VMware and Microsoft Hyper-V) Cybersecurity (EDR/MDR, Zero Trust, firewalls, email security, compliance) Endpoint Management (MDM, Intune, SCCM) Storage Solutions: (SAN, NAS, Shared storage, ISCSI, Fiber Channel.) Cloud Platforms and Services (Microsoft Azure) Database Administration (Microsoft SQL, MySQL, Oracle) Backup and Disaster Recovery (Datto, Veeam) Preferred knowledge in the following areas: MSP Tools and Platforms (N-Able, IT Glue, Halo) Security Solutions (KnowBe4, Cisco Umbrella, SentinelOne, Huntress, Proofpoint) Understanding of ITSM frameworks (ITIL, COBIT) Soft Skills Clear communication, translating technical concepts into business terms and risks and actively listening to client needs Trust building and effective collaboration with internal teams Proactive problem-solving, applying critical thinking to address challenges Time management, balancing priorities and meeting deadlines efficiently Education/Certifications Bachelor's degree in computer science or equivalent work experience Certifications Preferred: Microsoft Azure, M365 or Windows, Cisco CCNA, Network+, Security+, VMware VCP, ITIL, Agile, DevOps Why Join Us?Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world - one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Benefits Up to 20 days of PTO Up to 7 Paid Sick Days 12+ paid holidays Paid Parental Leave Comprehensive Health, Disability Life, Dental and Vision Plans 401(K) & retirement plans Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s) Continued education reimbursement On-going training & development opportunities The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $97,000-$120,000 plus bonus eligibility, if applicable. Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together! #LI-Onsite

+ We are seeking a consultant to join our team on a temporary basis. This role serves as a technical liaison between our organization and external global data providers, ensuring seamless integration, validation, and delivery of high-quality data that powers key product features and global initiatives. + The ideal candidate is a strategic and detail-oriented professional who excels at managing complex data workflows, triaging technical issues, and collaborating across engineering, product, and partnership teams **Responsibilities:** **Data Provider Management** + Act as the primary technical contact for external global data providers, overseeing the technical specifications and integration of data feeds. + Gather and synthesize partner and user feedback to shape a clear Point of View (POV) on business needs and technical requirements. + Manage ongoing data lifecycle processes, ensuring data quality, timeliness, and reliability. **Operational Support & Incident Triage** + Use proprietary internal systems to initiate data ingestion, run validation tests, and ensure data integrity across the lifecycle. + Monitor data flows and responds swiftly to urgent technical escalations, triaging issues and coordinating resolutions with internal and external teams. + Utilize incident management tools (e.g., JIRA, Buganizer) to track, investigate, and resolve technical incidents. **Process Definition & Cross-Functional Collaboration** + Collaborate closely with Engineering, Product, and Partnerships teams to support operational discussions on data delivery, troubleshoot integration issues, and align on best practices. + Contribute to process stabilization and standardization efforts, including vendorization initiatives. + Create, maintain, and update Standard Operating Procedures (SOPs), technical documentation, and data-flow diagrams to reflect current processes and workflows. **Experience:** + 6+ experience working with large-scale global data providers or complex data ecosystems + Strong background in data integration, data quality management, or supporting ML-driven products. + Proven expertise managing and integrating data feeds, including familiarity with formats and protocols like JSON, XML, CSV, Protobuf, REST APIs, and SFTP. + Hands-on experience triaging and resolving technical escalations, with proficiency in incident management and ticketing systems (e.g., JIRA, Buganizer). + Exceptional communication and stakeholder management skills, with the ability to bridge technical and non-technical teams. + Demonstrated experience in writing and maintaining technical documentation, SOPs, and data-flow diagrams. **Skills:** + Data integration, data quality management + JSON, XML, CSV, Protobuf, REST APIs, and SFTP. + Triaging and resolving technical escalations **Education:** + Bachelor's degree in Computer Science, Data Science, Information Systems, Engineering, or a related technical field - or equivalent practical experience. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI is changing how the world communicates - and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. About the Role: As a Technical Account Manager at LILT, you will be a critical link between our core engineering teams and our most complex and strategic customers. You'll be on the front lines, working directly with a handful of complex clients to understand their unique needs, integrate LILT's platform into their existing workflows, troubleshoot technical challenges, and provide expert guidance. This role requires a strong technical foundation, business acumen, excellent communication and problem-solving skills, and a passion for customer success. You will thrive in a dynamic environment, embracing the opportunity to travel and work collaboratively with diverse teams. Responsibilities: Technical Onboarding and Integration: Lead the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization. Solution Design and Implementation: Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized LILT solutions that meet specific client requirements, driving their business outcomes. On-Site Engineering: Ability to gather requirements, propose a product solution, and implement it via code on-site with customers. On-site Support and Training: Provide on-site technical support and training to client teams, ensuring successful adoption and utilization of the LILT platform. Troubleshooting and Issue Resolution: Serve as the primary technical point of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution. Technical Consultation and Best Practices: Provide expert technical consultation and guidance to clients on how to best leverage LILT's features and capabilities within their environment, focused on addressing complex, enterprise workflows. Feedback Loop: Act as a crucial feedback channel, relaying client needs, technical challenges, and product improvement suggestions back to the core Engineering and Product teams. Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, including integration guides, best practices, and troubleshooting steps. Contribute to internal knowledge sharing initiatives. Travel: Be willing and able to travel frequently (up to 25-35%) to client sites globally. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 4+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or Support Engineer. Strong AI knowledge including an: Understanding of how LLMs are trained and how inference works Understanding of batch learning, on-line learning and context windows and how to use them to improve customer value Understanding of the trade-offs of inference speed, learnings, model sizes and costs Current knowledge of best-in-class AI tools for a variety of workflows including adoption processes and requirements Understanding or demonstrated experiencing using MCP to build agentic workflows Strong business acumen and the ability to leverage this skillset to focus customers on accomplishing business outcomes aligned to their growth and efficiency objectives. Strong understanding of software integration principles and experience working with APIs (RESTful, SOAP). Proficiency in at least one programming or scripting language (e.g., Python, JavaScript). Experience with enterprise software deployments and integrations. Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues. Exceptional communication, presentation, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences. Strong customer-centric mindset with a passion for ensuring client success. Ability to work independently and manage multiple priorities in a fast-paced environment. Experience with translation management systems (TMS) or localization workflows is a plus. Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus. Fluency in multiple languages is a plus. What We Offer: Competitive salary and benefits package. Opportunity to work with cutting-edge AI technology in a rapidly growing industry. A dynamic and collaborative work environment. Significant opportunities for professional growth and development. The chance to make a real impact on global communication and business. Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company.The quality just wasn't there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT's journey is just beginning. Our Tech What sets our platform apart: Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News Featured in The Software Report's Top 100 Software Companies! LILT makes it onto the Inc. 5000 List. LILT's continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at ****************************** . At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at *******************. LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

Description Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support -with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Overview The Technical Account Manager (TAM) is a trusted technical resource and relationship manager, responsible for managing relationships and delivering exceptional service to SMB-level clients. This role serves as the primary technical liaison, aligning IT services and solutions with the client's operational goals while ensuring the stability, security, and performance of their systems. Leveraging technical and organizational knowledge, the TAM oversees lifecycle management, supports technical projects, and facilitates seamless transitions to steady-state support. As a reliable partner, the TAM proactively identifies risks, recommends practical technical improvements, and ensures the implementation of solutions tailored to the customer's needs. They collaborate closely with internal teams and client stakeholders to resolve high-priority challenges, optimize IT environments and drive continuous improvement. This role requires strong communication skills, a customer-focused mindset, and the ability to build lasting relationships, positioning Impact as a long-term partner in achieving business success. Watch the video below to learn more about our Managed IT division! 💻 How Impact's MIT and Cloud Solutions Help Businesses Responsibilities Serve as the primary technical point of contact for assigned clients, providing guidance, proactive support, and technical recommendations to ensure the success of their IT environments. Own and oversee the client's technical environment, including supported infrastructure, Impact-provided software, and security solutions, ensuring stability, performance, and alignment with operational goals. Act as an escalation resource, guiding the resolution of technical issues and leading root cause analyses and post-incident reviews, with actionable recommendations for improvement. Oversee technical deployments, ensuring deliverables meet agreed objectives, quality standards, and seamless transitions to steady-state support. Manage the lifecycle of client IT assets, including procurement, upgrades, and decommissioning, while monitoring warranties, licenses, and agreements for timely renewals. Collaborate with internal teams and stakeholders to ensure knowledge transfer, documentation, and alignment with business goals through tailored IT roadmaps. Proactively assess and monitor the client's IT environment for potential risks, such as aging hardware, unsupported software, or capacity constraints, and recommend solutions to mitigate them. Build and maintain trust-based client relationships, acting as a liaison to align technical solutions with business objectives and ensure seamless communication during projects and incidents. Participate in regular business reviews to share performance metrics, lifecycle plans, and opportunities for improvement or growth. Partner with internal teams (Sales, PMO, vCIOs, Engineers) to identify, create, validate, and/or present upselling and cross-selling opportunities, positioning Impact as a trusted advisor for long-term success. Stay updated on emerging technologies, industry trends, and best practices, sharing insights to help clients optimize IT investments and improve operational efficiency. Contribute to internal knowledge-sharing efforts by creating documentation and supporting team understanding of client environments and technical strategies. Things We Are Looking For 7+ years of experience in technical engineering, with MSP experience strongly preferred Demonstrated ability to oversee the complete lifecycle of managed IT solutions, including deployment, monitoring, maintenance, and continuous improvement in alignment with SLAs and client expectations Strong knowledge in 2 or more of the following areas: Server Operating Systems (Windows, Linux) Directory Services (Microsoft Active Directory, Entra) Networking (routers, switches, TCP/IP, DNS, DHCP, VPN, NAT, OSI Layers) Microsoft 365 (Exchange Online, SharePoint, administration, licensing, Teams, Purview) Virtualization Technologies (VMware and Microsoft Hyper-V) Cybersecurity (EDR/MDR, Zero Trust, firewalls, email security, compliance) Endpoint Management (MDM, Intune, SCCM) Storage Solutions: (SAN, NAS, Shared storage, ISCSI, Fiber Channel.) Cloud Platforms and Services (Microsoft Azure) Database Administration (Microsoft SQL, MySQL, Oracle) Backup and Disaster Recovery (Datto, Veeam) Preferred knowledge in the following areas: MSP Tools and Platforms (N-Able, IT Glue, Halo) Security Solutions (KnowBe4, Cisco Umbrella, SentinelOne, Huntress, Proofpoint) Understanding of ITSM frameworks (ITIL, COBIT) Soft Skills Clear communication, translating technical concepts into business terms and risks and actively listening to client needs Trust building and effective collaboration with internal teams Proactive problem-solving, applying critical thinking to address challenges Time management, balancing priorities and meeting deadlines efficiently Education/Certifications Bachelor's degree in computer science or equivalent work experience Certifications Preferred: Microsoft Azure, M365 or Windows, Cisco CCNA, Network+, Security+, VMware VCP, ITIL, Agile, DevOps Why Join Us?Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world - one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Benefits Up to 20 days of PTO Up to 7 Paid Sick Days 12+ paid holidays Paid Parental Leave Comprehensive Health, Disability Life, Dental and Vision Plans 401(K) & retirement plans Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s) Continued education reimbursement On-going training & development opportunities The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $97,000-$120,000 plus bonus eligibility, if applicable. Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together! #LI-Onsite