Automotive Service Advisor jobs at Lia Honda Albany

Job Description Lia Toyota Colonie is seeking an experienced Service Advisor to join our team. COMPENSATION RANGE: $50K-$85K based on production and knowledge SIGN ON BONUS: Up to $1,500 based on experience, training and certifications REQUIREMENTS: • Must hold a high school diploma or equivalent • Excellent customer service skills • Basic Computer skills • Positive, friendly attitude, along with a customer service mentality • Enjoy working in a fast-paced environment • Excellent verbal and written communication skills • Must have a clean and valid driver's license KEY RESPONSIBILITIES: • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. • Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer • Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience • Ensures that the daily inventory of technicians' time is consistently sold to service customers. • Distribute work between technicians efficiently BENEFITS: • Medical, Dental and Vision • 401K Plan with Employer Match • Continued education, manufacturer hands-on and web-based training • Paid Time Off • Paid Weekly • An employer funded Life Insurance Plan • Discounts on services and parts • Employee vehicle purchase plans • Company provided uniforms ABOUT US: The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY. The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years. With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level. COMMUNITY: We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.

: Chrysler Service Advisor As a Chrysler Service Advisor, you will play a crucial role in the success of our automotive service department. Your primary responsibility will be to act as a trusted liaison between our customers and our service technicians. Your communication skills, technical knowledge, and customer service expertise will be crucial in delivering an exceptional service experience to our valued clients. Responsibilities: 1. Greeting and Welcoming Customers: Greet customers promptly and courteously as they arrive at the service department. Make them feel comfortable and assure them that their vehicle is in good hands. 2. Assessing Vehicle Issues: Conduct thorough consultations and inspections with customers to identify their vehicle needs and concerns. Listen attentively to their descriptions of symptoms and document necessary details to ensure accurate diagnosis and repair. 3. Providing Recommendations and Estimates: Based on the findings, create detailed and accurate repair estimates. Explain recommended repairs and maintenance to customers, addressing any questions or concerns they may have. Provide alternative options when applicable. 4. Scheduling and Coordinating Appointments: Assist customers in scheduling service appointments that meet both their needs and the department's capacity. Efficiently allocate available resources, including technicians and loaner vehicles, to maximize efficiency and customer satisfaction. 5. Customer Communication: Maintain regular, proactive contact with customers during the service process. Provide updates on repairs, parts availability, and estimated completion times. Address any concerns promptly and professionally. 6. Upselling and Additional Services: Identify opportunities to add value to the customer's experience by recommending additional services, such as preventative maintenance, accessory installations, or performance enhancements. Communicate benefits and explore customer interest. 7. Ensuring Customer Satisfaction: Follow up with customers after service completion to confirm satisfaction and address any remaining concerns. Proactively resolve potential conflicts to ensure a positive experience and promote customer loyalty. 8. Documentation and Record-Keeping: Accurately record customer information, vehicle details, service history, and warranty information in the dealership's database. Maintain organized and comprehensive service records for future reference. Qualifications: 1. Experience: Previous experience as a service advisor in a Chrysler or other automotive dealership is strongly preferred. 2. Technical Knowledge: Solid understanding of automotive systems, parts, and repairs. Familiarity with Chrysler vehicles, their features, and common issues is advantageous. 3. Customer Service Skills: Exceptional interpersonal and communication skills to build rapport with customers and address their concerns effectively. Demonstrated ability to provide outstanding customer service consistently. 4. Organization and Time Management: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Detail-oriented approach to ensure accuracy in estimates, scheduling, and documentation. 5. Problem-Solving: Strong analytical and problem-solving abilities to identify and resolve customer concerns, assign accurate diagnostic information, and recommend appropriate repairs. 6. Computer Literacy: Proficient in using digital tools, including dealership management systems, customer relationship management software, and other industry-related applications. 7. Automotive Certifications: Preferred, but not required, certifications such as ASE or Chrysler-specific training would be an added advantage. Salary: The salary range for this position is $60,000 to $95,000 per year, based on experience, expertise, and performance. Note: This job description is intended to provide a general overview of the responsibilities and qualifications required for the position of Chrysler Service Advisor. Duties may vary based on dealership size, location, and specific requirements.

Company: Wilkins Recreational Vehicles Job Title: Service Advisor We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything. Salary Range: $50,000.00 - $80,000.00 (commensurate with experience). Eligible for bonus program. Benefits: Medical, Dental, and Vision Insurance with multiple options. 401K and Employer Matching Program PTO/Sick Time Voluntary Benefit Program Employee Referral Program Employee Discount RV Borrowing Program Job Description: Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill. Greets, establishes, and maintains a positive rapport with customers, Assists customers in determining needs; promotes our products, accordingly, Estimates cost of repair and prepares itemized service order, Initiates service orders, secures customer's signature, and closes when completed, Develops a keen understanding of all of our products and services, Understands effective service sales processes and actively seeks sales opportunities, Maintains good communication with customer and follows up after work is completed to ensure satisfaction, Understands customer's needs, committed to exceed customer expectations every day, Complies with all company policies and procedures. Job Requirements: A minimum of 2 years' experience in a customer service role is preferred but not required, Motivated individual who enjoys working in a fast-paced environment, Professional appearance, Strong communication skills, Positive attitude, Strong work ethic, Professional conduct. We are the #1 RV Dealer in New York State! Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania. Powered by JazzHR uTEn3l9aXD

ounded in 1922, the Mitchell Auto Group has excelled over the past 101 years by providing an opportunity for individuals to turn their work ethic and positive attitude into a Career. Our Service Consultants are busy and productive. We believe in rewarding excellence with financial incentives for results and education, and we provide all associates with plenty of customer interactions, flexible schedules, paid training and opportunity to advance. We are looking for Service Consultants who will be enthusiastic about growing professionally, with opportunities to manage their own earning potential, and help us deliver the exceptional customer service that our clients have come to expect. If you're interested in joining our progressive, growing organization please complete our on-line application or better yet stop in to for a personal, confidential discussion. Here are some of the benefits that we offer: 401K with company match Health insurance Dental insurance Long-term disability Life insurance Paid vacation Paid sick leave Paid holidays Health and wellness program Tuition reimbursement

Job Description ounded in 1922, the Mitchell Auto Group has excelled over the past 101 years by providing an opportunity for individuals to turn their work ethic and positive attitude into a Career. Our Service Consultants are busy and productive. We believe in rewarding excellence with financial incentives for results and education, and we provide all associates with plenty of customer interactions, flexible schedules, paid training and opportunity to advance. We are looking for Service Consultants who will be enthusiastic about growing professionally, with opportunities to manage their own earning potential, and help us deliver the exceptional customer service that our clients have come to expect. If you're interested in joining our progressive, growing organization please complete our on-line application or better yet stop in to for a personal, confidential discussion. Here are some of the benefits that we offer: 401K with company match Health insurance Dental insurance Long-term disability Life insurance Paid vacation Paid sick leave Paid holidays Health and wellness program Tuition reimbursement

Company: Wilkins Recreational Vehicles Job Title: Service Advisor We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything. Salary Range: $50,000.00 - $80,000.00 (commensurate with experience). Eligible for bonus program. Benefits: Medical, Dental, and Vision Insurance with multiple options. 401K and Employer Matching Program PTO/Sick Time Voluntary Benefit Program Employee Referral Program Employee Discount RV Borrowing Program Job Description: Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill. Greets, establishes, and maintains a positive rapport with customers, Assists customers in determining needs; promotes our products, accordingly, Estimates cost of repair and prepares itemized service order, Initiates service orders, secures customer's signature, and closes when completed, Develops a keen understanding of all of our products and services, Understands effective service sales processes and actively seeks sales opportunities, Maintains good communication with customer and follows up after work is completed to ensure satisfaction, Understands customer's needs, committed to exceed customer expectations every day, Complies with all company policies and procedures. Job Requirements: A minimum of 2 years' experience in a customer service role is preferred but not required, Motivated individual who enjoys working in a fast-paced environment, Professional appearance, Strong communication skills, Positive attitude, Strong work ethic, Professional conduct. We are the #1 RV Dealer in New York State! Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.

Company: Wilkins Recreational Vehicles Job Title: Customer Experience Coordinator - Full Time We believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions-because we know exceptional experiences begin at the front desk. Salary Range: $18.00 - $20.00/hour Job Duties: Greet and welcome all incoming customers in a warm, friendly, and professional manner-creating a positive first impression and helping set the tone for an exceptional experience. Provide excellent front-line customer service by directing customers to the appropriate team member or department with confidence and care. Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately. Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system. Serve as a helpful administrative resource for the entire Wilkins RV team-keeping our operations running smoothly and efficiently. Requirements: Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues. Dependable, detail-oriented, and organized with a customer-first mindset. Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude. Saturday and Evening availability #1 RV Dealer in New York Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania.

As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product knowledge, vehicle needs, technician scheduling and customer service. From greeting vehicle owners in the driveway to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Commonwealth Motors has been a family owned and operated business since 1991. Our employees have always been the main focus in helping to grow our business into the largest dealer group north of Boston. A proud member of the Commonwealth and of Lawrence, MA, we also recognize the value of giving back to the community. That's why we've given back to a variety of local charities and youth organizations throughout the 30+ years we've been in business. The customer always comes first but without great employees we could not achieve this. What We Offer Medical and Dental 401K Plan with match Paid time off and vacation Growth opportunities Paid Training Family owned and operated Clean and friendly work environment Responsibilities include but are not limited to the following Ensure that customers receive prompt, courteous, and effective service in the drive lane Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Communicate with technicians and report back to the customer with all recommendations Provide the customer with a level of service that will keep them coming back Qualifications Organized and friendly personality CDK experience a plus Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Valid driver's license and Clean driving record Bilingual is a plus We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join us at K&L Wine Merchants and be a part of a unique journey in the world of wine and spirits, where your expertise and passion will help shape the future of our company and the experiences of our loyal customers. About Us K&L Wine Merchants is one of the leading independent wine and spirits retailers in the CA. We offer a world-class selection of wine, spirits, and beer at four retail locations and through our website. We have great, positive and fun team that is dedicated to providing excellent, knowledgeable service to our loyal customers. Job Summary K&L Wine Merchants is seeking a Full-Time Customer Service Associate who will be responsible for taking ownership of our Wine and Spirits storage business clients' overall experience and satisfaction. They will provide expert client guidance on logistics and collection solutions and support all internal and external clients primarily via phone, email, and chat. They will bring forward their ability to multi-task, prioritize, triage tasks and activities accordingly, coordinate and communicate efficiently cross-functionally while bringing energy and positivity to every interaction. This role is hybrid; the associate will work remotely but come into the facility as necessary and needed to support the operations team and clients. Essential duties and responsibilities · Deliver exceptional customer service and provide knowledgeable solutions via phone and email (40-60 inbound calls/day). · Accurately process a variety of customer transactions including inbound, outbound, and transfer/will call requests. · Resolve client service issues related to inventory management, shipping, and payments. · Manage customer service channels, including shared email inboxes, web-based help desk, chat, and phone. · Develop and maintain expertise in domestic and international shipping logistics, including regulations, tax, weather delays, and insurance. · Track all pertinent client information and communications through company CRM. · Develop and maintain relationships with third-party logistics providers and other strategic partners. · Provide additional on-site support of the operations team when necessary and any other duties as assigned. Required Knowledge, Skills, Competencies and Abilities · 1-3 years' experience in retail, wine, logistics, or other customer-facing roles. · Demonstrated passion for the wine and spirits industry. · Must be proficient in Office 365. · Must work well independently and as part of a team. · Strong time management and organizational skills. · Must be positive and solution oriented. · Must be customer-focused, adaptable to changes, consistent and highly reliable. · Must maintain professionalism in conduct, communication and approach work with integrity. · Must take pride, ownership and initiative in their work. · Must comply to all company policies. · Must be comfortable in a desk-based, high volume, support environment. · Must have excellent written, verbal, and interpersonal communication skills. · Must be timely and professional in email correspondence across departments (e.g. Customer Service, Retail, Operations). K&L Wine Merchants is a proud Equal Opportunity Employer! Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other status protected by law.

About Us K&L Wine Merchants is one of the leading independent wine retailers in the United States. With four retail locations and a thriving online store, we offer a world-class selection of wine, spirits, and beer. We are a close-knit, growth-minded team dedicated to providing knowledgeable and personalized service to our loyal customers. If you're looking for an exciting career and a backstage pass to the world of wine and spirits, K&L is the place for you. What We're Looking For We are hiring a Customer Service Associate (Hybrid) who thrives on helping others, communicates with ease, and brings energy and positivity to every interaction. In this role, you will provide expert guidance and support to our customers via phone, email, and chat. This is a remote-first role (80% remote), with weekly in-person participation in educational staff tastings in Manhattan. Perks & Benefits 100% employer-paid Medical, Dental, and Vision coverage (individual) 401(k) with company contribution 3 weeks of PTO annually (increases after 5 years) 8 paid holidays Generous employee discount Weekly product tastings and ongoing sales training Key Responsibilities Deliver exceptional customer service and knowledgeable product recommendations via phone, email, and chat (40-60 inbound calls/day) Accurately process a variety of customer transactions including sales, pre-arrival orders, wine club sign-ups, shipping and delivery requests Resolve customer issues related to order fulfillment, shipping, payments, and product availability Manage customer service channels, including shared email inboxes, web-based help desk, and live chat Develop and maintain expertise in domestic and international shipping logistics, including regulations, tax, weather delays, and insurance Contribute product reviews, blog posts, and newsletter content Participate in weekly educational tastings and occasional offsite events What You'll Bring 1-3 years of experience in retail or customer-facing roles Demonstrated passion for the wine and spirits industry Excellent verbal and written communication skills A professional, positive, and solution-oriented demeanor Comfort in a desk-based, high-volume support environment (especially during Oct-Dec) Proficiency with Office 365 and web/email tools Availability to work 40 hours per week including one weekend day. Bachelor's degree preferred Must be a NY state resident, and live within 30 miles of Manhattan. Ability to attend weekly in-person educational tasting in Manhattan. Physical & Environmental Requirements Ability to perform desk-based work for all or the majority of an 8-hour workday. Ability to concentrate on individual tasks and make and receive phone calls in an open plan office environment. Dexterity to enter and retrieve data using a computer keyboard and to operate standard office equipment. Visual acuity to review text and images on a computer screen. Join K&L Wine Merchants and immerse yourself in a vibrant company culture where your passion for wine and commitment to service will help shape unforgettable customer experiences. K&L Wine Merchants is an Equal Opportunity Employer. We value diversity and inclusion and consider all applicants without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other protected status.

Monaco Ford is growing - and we're looking for a motivated Service Advisor to join our expanding team! If you're passionate about providing exceptional customer service, enjoy working in a fast-paced environment, and want to grow your career with a company that values its people, we'd love to hear from you. Responsibilities Greet customers and assist with service inquiries in a friendly, professional manner Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis Consult with customers on recommended services and available specials Clearly explain repair recommendations and prioritize service needs Document declined services and follow up appropriately Keep customers informed on repair status, timelines, and costs Ensure a smooth vehicle delivery experience, addressing any remaining questions or concerns Provide concierge-level support for all owner inquiries, whether in person or by phone Build lasting relationships through trust, transparency, and communication Maintain solid knowledge of vehicle products and features to answer customer questions What We Offer Health and vision insurance 401(k) with company participation Ancillary benefit plans Saturday team lunches Employee purchase plans Paid training and ongoing development Health and wellness initiatives Closed on Saturdays and Sundays - enjoy your weekends! Opportunities for advancement within a growing organization Qualifications 2+ years of customer service experience (automotive service experience a plus) Previous Service Advisor experience preferred Strong communication and organizational skills Experience with CDK or similar DMS systems preferred High school diploma or equivalent required Valid driver's license and clean driving record Must successfully complete background, MVR, and drug screening checks If you're ready to grow your career and be a part of a supportive, growing team, apply today and discover why Monaco Ford is known for its people-first culture and commitment to excellence. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Lia Nissan Glens Falls is seeking an experienced Service Advisor to join our team. COMPENSATION RANGE: $60K-$90K based on knowledge and production SIGN ON BONUS: N/A REQUIREMENTS: • Must hold a high school diploma or equivalent • Excellent customer service skills • Basic Computer skills • Positive, friendly attitude, along with a customer service mentality • Enjoy working in a fast-paced environment • Excellent verbal and written communication skills • Must have a clean and valid driver's license KEY RESPONSIBILITIES: • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. • Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer • Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience • Ensures that the daily inventory of technicians' time is consistently sold to service customers. • Distribute work between technicians efficiently BENEFITS: • Medical, Dental and Vision • 401K Plan with Employer Match • Continued education, manufacturer hands-on and web-based training • Paid Time Off • Paid Weekly • An employer funded Life Insurance Plan • Discounts on services and parts • Employee vehicle purchase plans • Company provided uniforms ABOUT US: The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY. The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years. With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level. COMMUNITY: We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.

Mitchell Subaru located in Canton, CT has a dedicated ownership time with over 50 years of combined service. Their commitment has proven itself time and time again, especially in the area of new business start-ups. Their combined skills have allowed our business to show stable, charted growth. The average length of service in our company is 9.5 years! We are a company that is committed to our employees and their families. Furthermore, we promise that we'll be there for our customers for as long as they own their vehicle. Their satisfaction isn't "total" unless it lasts for the life of the car. What We Offer Medical, Dental & Vision Insurance Basic Life Insurance 401k Accident and Critical Illness Insurance Responsibilities Greets customers promptly Obtains customer and vehicle information Clearly reports all vehicle symptoms as described by the customer Determines and recommends needed maintenance base on age, mileage, and vehicle history Prepares complete and accurate estimate of cost for labor and parts Establishes follow-up time Monitors the progress of each vehicle throughout the day, updating customers frequently Verifies that final invoice reconciles with work performed on the repair order Explains all completed work and charges to customers Qualifications Minimum 1 year experience in a service advisory role Knowledge of automobiles Positive attitude High volume mentality CSI focused

ATTENTION LADIES & GENTLEMAN THIS IS A GREAT JOB OPPURTUNITY! Looking for growth potential? We are looking for highly motivated SERVICE ADVISOR'S with a team attitude and strong customer service skills. We are a stable and established Automotive Group serving Connecticut and Massachusetts with high quality Subaru vehicles. We have a large and continually growing retail customer base. You'll be part of a fast paced and friendly work environment. About you: Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for our dealership. We offer: Health insurance 401K Tuition Reimbursement Career growth and ongoing development 5 DAY work week! Full training

GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo. GU is the second largest brand in the Fast Retailing Group after UNIQLO. The brand name GU is derived from the Japanese word "jiyu", which means free and unconfined. The company was established in 2006 in Japan, and today has around 470 locations mainly in Japan, with a select number of stores throughout Asia. Position Overview: As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner, while upholding the GU service philosophy. Job Responsibilities: * Interact with customers over the voice and written channels * Respond to queries related to products, services, processed and policies * Handle and resolve complaints in accord with established policies and procedures * Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy. * Assist customers with placing orders and navigating our ecommerce site * Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution * Liaise with distribution centers to research disruption to order fulfillment or return process * Liaise with retail stores to resolve customer concerns related to store experience * Any additional duties that are necessary due to the evolving needs of the business * Other related duties to be assigned by direct supervisor Qualifications: * 1-3 years of customer service experience, call center environment preferred * Knowledge of retail or ecommerce preferred * Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally * Excellent communication skills * Pleasant telephone manners and calm disposition * Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities * Familiarity with case management systems a plus * Minimum typing of 35-40WPM * General knowledge of Microsoft Office products * Ability to quickly learn new software and use multiple systems & platforms * Ability to adapt to changing demands of the work environment * Positive attitude and open to constructive criticism and continuous improvement in performance job functions * Excellent listening, written and oral communication skills * Regular, dependable attendance and punctuality Hourly Salary: $17.50 - $18.00 The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

SERVICE WRITER - FULL TIME WITH BENEFITS TOWNE AUTOMOTIVE - ORCHARD PARK BENEFITS: Closed Sundays! Competitive Pay Various pay plans Medical, Dental, Vision, 401k PTO Opportunity for Growth Employee Discounts $60,000 - $80,000 - ADVANCEMENT POSSIBLE Summary Description: The Service Advisor is responsible for scheduling service work and selling additional needed service to customers. Primary objectives include assuring customer satisfaction and retention, and assuring vehicles are fixed the first visit. Experience and Qualifications: High School diploma or (GED) Strong telephone and Communication Skills Sales Ability, Knowledge of Automotive Terminology Dealership / Advisor experience preferred Strong knowledge of computers and good keyboarding skills Able to work in a fast paced team environment with a wide variety of people Valid NYS Drivers License and clean driving record

Job Description SERVICE WRITER - FULL TIME WITH BENEFITS TOWNE AUTOMOTIVE - ORCHARD PARK BENEFITS: Closed Sundays! Competitive Pay Various pay plans Medical, Dental, Vision, 401k PTO Opportunity for Growth Employee Discounts $60,000 - $80,000 - ADVANCEMENT POSSIBLE Summary Description: The Service Advisor is responsible for scheduling service work and selling additional needed service to customers. Primary objectives include assuring customer satisfaction and retention, and assuring vehicles are fixed the first visit. Experience and Qualifications: High School diploma or (GED) Strong telephone and Communication Skills Sales Ability, Knowledge of Automotive Terminology Dealership / Advisor experience preferred Strong knowledge of computers and good keyboarding skills Able to work in a fast paced team environment with a wide variety of people Valid NYS Drivers License and clean driving record

CarGuys Inc. -America's #1 Automotive Recruiter If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country. Anytime you are looking to find a new career…contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up to CEO's Currently we have a dealership in your area looking to hire Automotive Service Writers These dealerships may offer: Training provided Top Performance Based Pay Programs. Opportunity for Bonus Pay State of the art facilities A clean, fun safe working environment Top shelf benefits including health, dental, retirement plans and more Factory training and reimbursement for state and local certifications Established customer base with a shop packed with hours available Paid Vacation and PTO time Employee Discounts including parts Growth and advancement opportunities Flexible work schedules Long term job security Job Requirements: 1. You must have some experience as a writer 2. State or Local certifications preferred. Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto writer, automotive advisor, automotive writer, Car automotive service writer, car dealer service writer, car dealer service advisor, car service writer, car service advisor, dealership service advisor, dealership service writer, service advisor, service writer, service advisor automotive *You are applying through Car Guy's Inc, America's and Canada's #1 Automotive Recruiter. Companies all over America and Canada hire us to find them qualified candidates. If deemed a qualified candidate your resume will be forwarded to a local dealer.

The Service Writer acts as the liaison between customers and Runnings service department. They are responsible for understanding customer repair concerns, writing service orders, estimating costs and timelines, and ensuring customer satisfaction throughout the service process. Rate of Pay: $17.00-10.00 (Based on experience) Key Responsibilities: Greet customers and assess their service needs. Write detailed repair orders describing customer concerns and requested services. Provide accurate estimates for labor and parts. Schedule service appointments and coordinate with technicians. Communicate updates to customers regarding service progress. Review completed work with customers and explain charges. Handle customer complaints and resolve issues professionally. Maintain service records and documentation. Promote dealership services and upsell when appropriate. Qualifications: High school diploma or equivalent; technical training a plus. Prior experience in automotive service or customer service preferred. Strong communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Basic understanding of vehicle systems and repair processes.