Automotive Service Advisor jobs at Lia Honda Albany - 1520 jobs

Lia Toyota Rockland is seeking an experienced Service Advisor(s) to join our team. COMPENSATION RANGE: $65K-$175K based on knowledge and production SIGN ON BONUS: N/A REQUIREMENTS: • Must hold a high school diploma or equivalent • Excellent customer service skills • Basic Computer skills • Positive, friendly attitude, along with a customer service mentality • Enjoy working in a fast-paced environment • Excellent oral and written communication skills • Must have a clean and valid driver's license KEY RESPONSIBILITIES: • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. • Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer • Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience • Ensures that the daily inventory of technicians' time is consistently sold to service customers. • Distribute work between technicians efficiently BENEFITS: • Medical, Dental and Vision • 401K Plan with Employer Match • Continued education, manufacturer hands-on and web-based training • Paid Time Off • Paid Weekly • An employer funded Life Insurance Plan • Discounts on services and parts • Employee vehicle purchase plans • Company provided uniforms ABOUT US: Founded in 1979, Lia Group Companies consist of Lia Auto Group, Vent Fitness, BurgerFi and various commercial properties including Hamilton Square shopping center in Guilderland. Our team of over 1500 dedicated team members at 23 locations throughout NY, MA and CT offer our quality products and deliver exceptional consumer experiences for over 35 years. We have a long history of success and growth providing a continuous opportunity for development. We offer competitive wages, generous benefits, a safety-conscious, drug-free work environment. We seek those who can help us take our growth and service to the next levels. COMMUNITY: We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.

Company: Wilkins Recreational Vehicles Job Title: Service Advisor We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything. Salary Range: $50,000.00 - $80,000.00 (commensurate with experience). Eligible for bonus program. Benefits: Medical, Dental, and Vision Insurance with multiple options. 401K and Employer Matching Program PTO/Sick Time Voluntary Benefit Program Employee Referral Program Employee Discount RV Borrowing Program Job Description: Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill. Greets, establishes, and maintains a positive rapport with customers, Assists customers in determining needs; promotes our products, accordingly, Estimates cost of repair and prepares itemized service order, Initiates service orders, secures customer's signature, and closes when completed, Develops a keen understanding of all of our products and services, Understands effective service sales processes and actively seeks sales opportunities, Maintains good communication with customer and follows up after work is completed to ensure satisfaction, Understands customer's needs, committed to exceed customer expectations every day, Complies with all company policies and procedures. Job Requirements: A minimum of 2 years' experience in a customer service role is preferred but not required, Motivated individual who enjoys working in a fast-paced environment, Professional appearance, Strong communication skills, Positive attitude, Strong work ethic, Professional conduct. We are the #1 RV Dealer in New York State! Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania. Powered by JazzHR uTEn3l9aXD

Company: Wilkins Recreational Vehicles Job Title: Service Advisor We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything. Salary Range: $50,000.00 - $80,000.00 (commensurate with experience). Eligible for bonus program. Benefits: Medical, Dental, and Vision Insurance with multiple options. 401K and Employer Matching Program PTO/Sick Time Voluntary Benefit Program Employee Referral Program Employee Discount RV Borrowing Program Job Description: Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill. Greets, establishes, and maintains a positive rapport with customers, Assists customers in determining needs; promotes our products, accordingly, Estimates cost of repair and prepares itemized service order, Initiates service orders, secures customer's signature, and closes when completed, Develops a keen understanding of all of our products and services, Understands effective service sales processes and actively seeks sales opportunities, Maintains good communication with customer and follows up after work is completed to ensure satisfaction, Understands customer's needs, committed to exceed customer expectations every day, Complies with all company policies and procedures. Job Requirements: A minimum of 2 years' experience in a customer service role is preferred but not required, Motivated individual who enjoys working in a fast-paced environment, Professional appearance, Strong communication skills, Positive attitude, Strong work ethic, Professional conduct. We are the #1 RV Dealer in New York State! Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.

ounded in 1922, the Mitchell Auto Group has excelled over the past 101 years by providing an opportunity for individuals to turn their work ethic and positive attitude into a Career. Our Service Consultants are busy and productive. We believe in rewarding excellence with financial incentives for results and education, and we provide all associates with plenty of customer interactions, flexible schedules, paid training and opportunity to advance. We are looking for Service Consultants who will be enthusiastic about growing professionally, with opportunities to manage their own earning potential, and help us deliver the exceptional customer service that our clients have come to expect. If you're interested in joining our progressive, growing organization please complete our on-line application or better yet stop in to for a personal, confidential discussion. Here are some of the benefits that we offer: 401K with company match Health insurance Dental insurance Long-term disability Life insurance Paid vacation Paid sick leave Paid holidays Health and wellness program Tuition reimbursement

Job Description ounded in 1922, the Mitchell Auto Group has excelled over the past 101 years by providing an opportunity for individuals to turn their work ethic and positive attitude into a Career. Our Service Consultants are busy and productive. We believe in rewarding excellence with financial incentives for results and education, and we provide all associates with plenty of customer interactions, flexible schedules, paid training and opportunity to advance. We are looking for Service Consultants who will be enthusiastic about growing professionally, with opportunities to manage their own earning potential, and help us deliver the exceptional customer service that our clients have come to expect. If you're interested in joining our progressive, growing organization please complete our on-line application or better yet stop in to for a personal, confidential discussion. Here are some of the benefits that we offer: 401K with company match Health insurance Dental insurance Long-term disability Life insurance Paid vacation Paid sick leave Paid holidays Health and wellness program Tuition reimbursement

Company: Wilkins Recreational Vehicles Job Title: Customer Experience Coordinator - Full Time We believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions-because we know exceptional experiences begin at the front desk. Salary Range: $18.00 - $20.00/hour Job Duties: Greet and welcome all incoming customers in a warm, friendly, and professional manner-creating a positive first impression and helping set the tone for an exceptional experience. Provide excellent front-line customer service by directing customers to the appropriate team member or department with confidence and care. Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately. Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system. Serve as a helpful administrative resource for the entire Wilkins RV team-keeping our operations running smoothly and efficiently. Requirements: Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues. Dependable, detail-oriented, and organized with a customer-first mindset. Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude. Saturday and Evening availability #1 RV Dealer in New York Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania.

Entry-Level Automotive Service Advisor - Ford Dealership Location: Watertown, NY Job Type: Full-Time Hours: 7:30 AM - 5:30 PM (Monday - Friday) Salary: Competitive salary range of $48,000 - $60,000 which includes commission and bonus opportunities About Us Davidson's is a trusted Ford dealership in Watertown, NY, committed to providing top-tier vehicle service and customer satisfaction. We take pride in our knowledgeable team, cutting-edge facilities, and strong reputation for excellence. We're looking for a motivated and customer-focused Entry-Level Automotive Service Advisor to join our growing service department! Job Summary: As an Entry-Level Automotive Service Advisor, you'll be the face of our service department, assisting customers with their vehicle maintenance and repair needs. No prior experience in automotive service is required-we provide comprehensive training to help you succeed! If you have a passion for customer service and cars, this is a great opportunity to build a long-term career with Ford. Key Responsibilities: • Welcome customers and listen to their vehicle concerns. • Clearly explain recommended services and repairs in a customer-friendly manner. • Provide accurate cost estimates and obtain customer approvals. • Coordinate with service technicians to ensure timely vehicle servicing. • Keep customers updated on their vehicle's status throughout the service process. • Maintain detailed records of customer interactions and repair orders. • Deliver outstanding customer service and uphold dealership standards. *Other duties may be assigned as needed. Qualifications: • Excellent communication and customer service skills. • A strong interest in the automotive industry and a willingness to learn. • Ability to multitask and stay organized in a fast-paced dealership environment. • Basic computer skills for scheduling and data entry. • A positive attitude and team-oriented mindset. • Previous experience in retail, customer service, or the automotive industry is a plus, but not required. *Must hold a valid driver's license and be at least 18 years of age. Why Join Our Team? • Paid training with career growth opportunities within Ford. • Competitive pay, plus commission and performance-based bonuses. • Employee discounts on vehicle services and purchases. • A supportive and professional team environment. • Work in a state-of-the-art Ford dealership with cutting-edge tools and technology. Benefits & Opportunities: Great Benefits include paid vacation, holidays, sick time, Medical, Dental & Vision Insurance 401(k), Employee Assistance Program and more! We offer career growth opportunities within a large organization. We are an equal opportunity employer.

As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product knowledge, vehicle needs, technician scheduling and customer service. From greeting vehicle owners in the driveway to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Commonwealth Motors has been a family owned and operated business since 1991. Our employees have always been the main focus in helping to grow our business into the largest dealer group north of Boston. A proud member of the Commonwealth and of Lawrence, MA, we also recognize the value of giving back to the community. That's why we've given back to a variety of local charities and youth organizations throughout the 30+ years we've been in business. The customer always comes first but without great employees we could not achieve this. What We Offer Medical and Dental 401K Plan with match Paid time off and vacation Growth opportunities Paid Training Family owned and operated Clean and friendly work environment Responsibilities include but are not limited to the following Ensure that customers receive prompt, courteous, and effective service in the drive lane Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Communicate with technicians and report back to the customer with all recommendations Provide the customer with a level of service that will keep them coming back Qualifications Organized and friendly personality CDK experience a plus Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Valid driver's license and Clean driving record Bilingual is a plus We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Monaco Ford is growing - and we're looking for a motivated Service Advisor to join our expanding team! If you're passionate about providing exceptional customer service, enjoy working in a fast-paced environment, and want to grow your career with a company that values its people, we'd love to hear from you. Responsibilities Greet customers and assist with service inquiries in a friendly, professional manner Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis Consult with customers on recommended services and available specials Clearly explain repair recommendations and prioritize service needs Document declined services and follow up appropriately Keep customers informed on repair status, timelines, and costs Ensure a smooth vehicle delivery experience, addressing any remaining questions or concerns Provide concierge-level support for all owner inquiries, whether in person or by phone Build lasting relationships through trust, transparency, and communication Maintain solid knowledge of vehicle products and features to answer customer questions What We Offer Health and vision insurance 401(k) with company participation Ancillary benefit plans Saturday team lunches Employee purchase plans Paid training and ongoing development Health and wellness initiatives Closed on Saturdays and Sundays - enjoy your weekends! Opportunities for advancement within a growing organization Qualifications 2+ years of customer service experience (automotive service experience a plus) Previous Service Advisor experience preferred Strong communication and organizational skills Experience with CDK or similar DMS systems preferred High school diploma or equivalent required Valid driver's license and clean driving record Must successfully complete background, MVR, and drug screening checks If you're ready to grow your career and be a part of a supportive, growing team, apply today and discover why Monaco Ford is known for its people-first culture and commitment to excellence. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Service Advisor - Bob Johnson Nissan/Infiniti Join Our Award-Winning Team: Up to $2500 sign-on bonus! Bob Johnson Nissan/Infiniti is seeking a customer-focused, team-driven professional to join our Award-Winning Service Team. At Bob Johnson, we proudly live by our core values of Teamwork, Integrity, Drive, and Personal Improvement - and we're looking for someone who embodies these principles every day. Previous Service Advisor experience is preferred but not required for the right candidate. Why Bob Johnson Nissan/Infiniti? At Bob Johnson, you're not just taking a job - you're joining a team committed to your success and well-being. We offer one of the best health care packages in the entire industry, ensuring you and your family are supported with top-tier benefits. You'll also be part of one of the busiest service drives in the region, giving you unmatched earning potential, consistent workflow, and the opportunity to sharpen your skills in a fast-paced, high-volume environment. What You'll Do As a Service Advisor, you are the vital connection between our customers and our technicians. You'll deliver an exceptional service experience by: Greeting customers with professionalism and genuine care Listening to customer concerns and documenting vehicle issues clearly Scheduling appointments and managing the flow of work through the service department Writing accurate, detailed repair orders and recording technician notes Providing clear, honest estimates of time, cost, and labor Advising customers on routine maintenance and manufacturer-recommended services Acting as a reliable liaison between customers and technicians Monitoring repair progress and communicating updates throughout the day Contacting customers with any changes to timelines or estimates and securing approval for additional work Ensuring every customer leaves satisfied, informed, and confident in their service experience Maintaining high standards of professionalism, communication, and customer care What We're Looking For A customer-service mindset with strong communication skills Ability to multitask in a fast-paced, high-volume environment A positive, team-oriented attitude Previous service advisor or automotive experience preferred Strong organizational skills and attention to detail

Bob Johnson Toyota of Rochester is a member of the Bob Johnson Automotive Group of Rochester which provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups in Rochester. Full Time Opportunity! Benefits Include: Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical and Dental Insurance 401(k) Employee discounts on vehicle purchases, parts and service Paid-time-off We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance Opportunities for career advancement. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Summary: We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, writing effective repair orders, and documenting technicians' notes and the work they performed. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions. Essential Duties: Duties and Responsibilities of a Service advisor - (other duties and responsibilities may be assigned); 1. Clock in on time according to your schedule. 2. Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location. 3. Controls service traffic flow and parking. 4. Advises customers about necessary service for routine maintenance. 5. Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc. 6. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. 7. Makes key tags for vehicles. 8. Prepares a repair order showing time, cost and labor estimates for service. 9. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. 10. Explains the work performed and the repair order charges to the customer. 11. Handles customer complaints 12. Schedules service appointments. 13. Refers to service history, inspects vehicle, and recommends additional needed service. 14. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. 15. Provides a complete and accurate written cost estimate for labor and parts. 16. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. 17. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. 18. Maintains high customer satisfaction standards. 19. Handles telephone inquiries regarding appointments, work in process, and any other customer inquiries. 20. Maintains a professional appearance. Qualifications Must have valid Driver's License Experience in customer service is a plus Opportunity for advancement!

Bob Johnson Lexus is looking for qualified and experienced individuls to join our service team. A Lexus service consultant serves as a primary point of contact between the guest and service repair shop Providing outstanding customer service skills and relationship building skills with our Bob Johnson Lexus guests, while managing the repair and maintenance process in the repair shop. Maintain a fleet of loaner vehicles to provide to our guests Learn and use various different software programs provided by Bob Johnson and Lexus to ensure a seemless experience Maintain a schedule of guests of 15 or more appointments through out a daily basis Assist the guest with various different concerns and translate it on a work order for the repair shop Maintain constant communication with the guest via text, phonecalls, or emails Maintain constant communication with the repair shop Qualifications Customer Service: Exceptional skills in communication, interpersonal relations, and customer satisfaction. Organizational Skills: Strong ability to manage multiple tasks, stay organized, and work efficiently in a fast-paced environment. Technical Aptitude: Basic understanding of automotive repair and maintenance. Familiarity with dealership management systems (DMS) and manufacturer-specific tools is often required. Professionalism: A professional appearance, strong work ethic, and the ability to work independently. Customer Interaction: Greet customers promptly and courteously, and act as the primary point of contact for their service needs. Vehicle Assessment: Listen to customer concerns, visually inspect vehicles, and identify the services or repairs needed. Estimates and Scheduling: Provide accurate cost estimates for repairs and maintenance, and coordinate the service center's schedule. Liaison: Communicate with service technicians to track the status of repairs and relay information to the customer. Communication and Education: Clearly explain to customers the services recommended and the associated costs. Administrative Tasks: Maintain accurate records, write reports on time and labor costs, and manage the service workflow. Problem Solving: Address any issues that arise during the service process and find solutions to ensure customer satisfaction.

- Assist service advisors in managing customer interactions, including answering phone calls, greeting customers, and addressing inquiries professionally. - Schedule service appointments and maintain an organized calendar to ensure optimal workflow and customer satisfaction. - Perform and complete loaner agreements and maintain a fleet of loaner vehicles - Perform service alert handling for customers, calling customers to set appointments as needed - Collect and document customer information, vehicle history, and service needs accurately and efficiently. - Prepare service orders and invoices, ensuring all necessary information is captured before dispatching to technicians. - Communicate effectively with technicians and service advisors to relay information about customer requests and concerns. - Follow up with customers regarding service appointments, updates, and post-service satisfaction. - Maintain cleanliness and organization in the service area and reception to create a welcoming atmosphere for customers. - Assist with inventory management, including ordering and stocking supplies as needed. - Perform additional administrative tasks as assigned by service advisors or management. - Perform service drive duties (including moving and valet cars) Qualifications - High school diploma or equivalent; additional automotive or customer service training is a plus. - Prior experience in a customer service role, preferably in the automotive industry. - Strong communication and interpersonal skills. - Basic knowledge of automotive services and repair processes is preferable but not required. - Proficient in using computer systems and software for scheduling and customer management. - Ability to multitask and work effectively in a fast-paced environment. - Detail-oriented with good problem-solving skills. - A team player who can work collaboratively with others.

The Bob Johnson Automotive Group provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups in New York Summary: We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, writing effective repair orders, and documenting technicians' notes and the work they performed. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions. If you would like to be part of our award-winning team at Bob Johnson Auto Group, apply here! Duties and Responsibilities of a Service advisor - (other duties and responsibilities may be assigned); 1. Clock in on time according to your schedule. 2. Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location. 3. Controls service traffic flow and parking. 4. Advises customers about necessary service for routine maintenance. 5. Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc. 6. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. 7. Makes key tags for vehicles. 8. Prepares a repair order showing time, cost and labor estimates for service. 9. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. 10. Explains the work performed and the repair order charges to the customer. 11. Handles customer complaints 12. Schedules service appointments. 13. Refers to service history, inspects vehicle, and recommends additional needed service. 14. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. 15. Provides a complete and accurate written cost estimate for labor and parts. 16. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. 17. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. 18. Maintains high customer satisfaction standards. 19. Handles telephone inquiries regarding appointments, work in process, and any other customer inquiries. 20. Maintains a professional appearance.

Bob Johnson Ford Avon is seeking a customer service minded individual to add to our service staff. We are looking to present a strong sense of Integrity, Compassion and professionalism to our customers. Values of teamwork, Drive and personal improvement are a must. We seek to invoke a sense of Hospitality and Caring to our service and sales customer alike. Previous Advisor experience preferred but not necessary. Willing to train the right motivated individual. Duties and Responsibilities: > Greetings customers with a smile, listening to their needs and concerns to properly write an effective repair order. > Advise customers about any necessary service for routine maintenance. > Act as a liaison between our technicians and customer regarding repair cost and completion times. > Preparing estimates for parts, labor and completion times for the repair and maintenance of vehicles. > Check progress throughout the day and relay any changes in estimate or promised time to customers. > Maintain high customer satisfaction standards and a professional appearance and attitude.

Crowley Auto Group is looking for a talented Express Service Advisor to continue our growth and provide our customers with exceptional service. Build your career and develop your professional experience with our team. The ideal candidate will flourish in a fast-paced and professional workplace. Responsibilities Ascertains automotive maintenance needs checking vehicle maintenance records; and examining service schedules. Verifies warranty and service contract coverage by examining records and papers; and explaining provisions and exclusions. Develop estimates by costing materials, supplies, and labor; calculate customer's payment. Prepares repair orders (RO) by describing services required; obtaining approval signatures; and entering RO into the service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Updates job knowledge by participating in educational opportunities; and reading manufacturers' publications. Enhances the organization's reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments. What We Offer Highly productive shop Paid training and continued education Shop equipped with the newest technology and equipment Clean and professional work environment Paid Training Paid Vacation & Holidays Life Insurance Health Insurance 401(k) with Company match Qualifications Quality Focus Productivity Estimating Product Knowledge Customer Service Problem Solving

The Service Writer acts as the liaison between customers and Runnings service department. They are responsible for understanding customer repair concerns, writing service orders, estimating costs and timelines, and ensuring customer satisfaction throughout the service process. Rate of Pay: $17.00-19.00 (Based on experience) Key Responsibilities: Greet customers and assess their service needs. Write detailed repair orders describing customer concerns and requested services. Provide accurate estimates for labor and parts. Schedule service appointments and coordinate with technicians. Communicate updates to customers regarding service progress. Review completed work with customers and explain charges. Handle customer complaints and resolve issues professionally. Maintain service records and documentation. Promote dealership services and upsell when appropriate. Qualifications: High school diploma or equivalent; technical training a plus. Prior experience in automotive service or customer service preferred. Strong communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Basic understanding of vehicle systems and repair processes.

Essential Duties and Responsibilities: Maintain updated records of service/warranty practices for vendors Qualification and processing of all warranty claims Monitor vendor response to warranty claims and ensure necessary action is taken Ensure proper company procedures are followed for all warranty claims Maintain inventory on service related products Notify company personnel of any changes in warranty/service procedures Ensure proper compensation is paid from vendors for warranty work performed Interpret inspections to determine parts and services required Manage communication between customers and technicians, sales professionals, and installers. Effectively use software to keep detailed notes. Generate pricing quotes for repairs including time, cost, and labor estimates. Present quotes to customers in a professional manner. Follow up with customers to ensure satisfaction. Other related duties as assigned. Qualifications Service Writer To preform this job successfully: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Proficient in software such as CRM and MS Office PM18 Overview Service Writer We are a Large Corporate Industry Leader in Building Supplies Employing over 800 Friendly People on Long Island, Connecticut, Rhode Island and Massachusetts. For compliance purposes for NYS transparency, the expected salary range is $22.00 - $25.00. Compensation will be based on experience and other factors permitted by law. Service Writer - Responsible for reviewing, ordering, scheduling, writing, and communicating service requests from start to finish. As a Service Writer at RBS, you will have: Amazing people to work with that help you succeed. Work/life balance with a culture of kindness and respect. Company-hosted family events. Rewarding careers with supportive management. Participation in philanthropic activities in the community. Professional Development | On-site & virtual training Stability from our long history of success and growth. Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more The opportunity to grow your career and move up the ladder! Core Values We are committed to a culture that reflects our values. All team members are expected to model these in every interaction: Championing Customer Needs - Prioritize customer satisfaction and service excellence. Acting with Honesty and Integrity - Do the right thing, always. Following Policies and Procedures - Ensure compliance and consistency. Working Safely - Promote a safe and healthy work environment. Teamwork - Collaborate, support, and treat others with respect Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees. EOE, including but not limited to disability and veteran status. 📞 For more information, call: ************ Service Writer Step 1 - Complete Application and upload Resume for General Consideration Step 2 - Click here to complete the talent profile to ensure that you are matched with the appropriate jobs, locations, and talent pools (knowledge, skills, abilities), for current and future opportunities.

Davidson Ford of Clay is looking for a Service Advisor to join our Service department! This position is great for someone with a background in the customer or food service world! If you like to help people this position is for you! The Service Advisor guides our customers through the process of having their vehicle serviced, dispatches work to their team of technicians, and recommends services to the customer based on the technicians recommendations! We take pride in what we do here and that includes taking care of our employees and our customers. Come join our team and see why our company has one of the highest dealership review ratings around! Salary: At least $50,000+/yr Hours: 7:30AM - 5:30PM, Monday - Friday. Responsibilities: Provide excellent customer service. Assess customers' needs and concerns for their vehicles. Ability to learn about repair processes and explain them to customers of varying understanding of vehicle repair. Is comfortable with recommending and selling additional recommended services and products. Generate sales based on recommendations to the customer. Keep open lines of communication with customers through call, text, and email. Assign work to your team of technicians based on need and skill level. Use the various computer systems available to make the repair process as seamless as possible. Remain knowledgeable about our current procedures and products. Follow up on email inquiries in a timely manner. Accurately document detailed processes. Other duties may be assigned as needed. Required Skills: Excellent organizational skills and ability to manage multiple deadlines. A multi-tasker who can provide excellent customer service. High level of comfort with product presentation and sales. Excellent verbal and written communication skills. Empathetic and patient personality. Proficiency with technology. Time management. Problem solving. Customer contact experience. Must be at least 18 years of age and have a valid driver's license. Preferred Skills: Prior Automotive experience. Prior experience in sales, retail, customer service, or administrative. Previous scheduling experience. Benefits and Growth Opportunities: Up to 2 weeks vacation time at the time of hire, based on experience. Discounts on service, parts, and vehicles! Sick Leave accrued every week. We offer great benefits including Excellus medical insurance, Guardian dental insurance, and Davis vision insurance. We offer a reimbursement for qualifying out of pocket costs. We offer supplemental insurance through Aflac including: Life, Short-Term Disability, Accident and Critical Illness. We offer both Traditional and Roth 401(k) plans with an employer match. We offer paid holidays. We have an Employee Assistance Program, available to our employees and their immediate family members free of charge. We are an Equal Opportunity Employer. Physical Requirements: The ability to lift and carry up to 20 pounds. The ability to regularly traverse areas throughout the dealership. The ability to sit or stand for extended periods of time. The ability to perform repetitive motion tasks such as typing on a keyboard, iPad, or writing on documents.