Technician Support Tier jobs at LightEdge Solutions

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are looking for Data Center Technicians to join our rapidly expanding team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. Key job responsibilities • Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds • Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed • Some regional travel may be required About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Associate's degree in IT-related field or equivalent professional or military experience - 2+ years of experience with server hardware - 1+ years of experience with UNIX/Linux operating systems PREFERRED QUALIFICATIONS- Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP) is a plus. - Networking experience with CCNA and/or Network+ certifications is a plus. - Previous experience working in a Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment). - Associate's degree in IT-related field plus two years of progressively responsible experience preferred. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $55,900/year in our lowest geographic market up to $125,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA. The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support. Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree. 8+ years total related experience 6+ years of relevant SCI experience. Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire. Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages). Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation). Preferred Qualifications: 3+ years of SAP related experience highly desired. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Clearance Requirements: Current Top- Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

MANTECH seeks a motivated, career and customer-oriented Network System Administrator III to join our team in Los Angeles, CA. The primary function is working with Special Access Program (SAPs) and other classified networks supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Install, maintain, audit and support a secure MS Windows network environment and limited web/data application service. Maintain internet applications and protocols IP, TCP, HTTP, HTTPS, FTP, & SSL. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Interface with local customers and provide IT related support to quickly resolve problems. Perform periodic maintenance, hardware upgrades and replacement, firmware updates and system configuration changes. Perform scheduled tape backups on systems as required. Manage data backup library to include storage of tapes, disks and other magnetic media at the customer's location and off-site storage facilities as required. Attend planning and requirements meetings with IT staff, Program Managers and customers as required. Minimum Qualifications: Bachelor's degree in a related area; an additional 4 years of related experience might be considered for a degree. 6+ years of related experience. 4+ years of relevant SCI experience. Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 such as CompTIA Security + CE, within 6 months of the date of hire. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Must be familiar with security policy/manuals and the appropriate ICDs/JAFANs/DOD Manuals and other guiding policy documents. Preferred Qualifications: 2+ years of SAP-related experience highly desired. Ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners. Working knowledge of Microsoft Office (Word, PowerPoint, and Excel). Possess a high degree of originality, creativity, initiative requiring minimal supervision. Requires travel within the organizational Area of Responsibility (AOR) (note - could be extensive and will include both air and ground transportation). Clearance Requirements: Current Top-Secret Clearance with SCI Eligibility. Eligibility for access to Special Access Program. Information Willingness to submit to a polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Innovative Technology Solutions (ITS) is a comprehensive IT solutions provider that focuses on proactively supporting, maintaining, repairing, and upgrading equipment to align with business goals. ITS aims to increase employee productivity by minimizing downtime and providing real value for clients. The company's services cover managed Cloud solutions, Cybersecurity, DR, LAN/WAN, end user support and more across North Carolina, South Carolina, Georgia, and Tennessee. Role Description This is a full-time on-site Information Technology Support Specialist role located in the Dalton, Calhoun, GA area. The Support Specialist will be responsible for onsite technical support, troubleshooting, desktop computer maintenance, information technology assistance, and help desk support on a daily basis. Qualifications Technical Support and Troubleshooting skills Desktop Computers maintenance expertise Experience in Information Technology and Help Desk Support Strong problem-solving and communication skills Ability to work well under pressure and in a fast-paced environment Knowledge of network systems and hardware IT-related certifications are a plus Associates degree in Computer Science, Information Technology, or related field 3-5-years experience

📍 Sacramento, CA (100% Onsite) 🕒 12-Month Contract 💰 $33-$43/hour 🏭 Industry: Utilities About the Role A leading utilities organization is seeking an Endpoint Support Technician to provide hands-on IT operational support within IT Platform Services. This role will play a key part in a Windows 11 Lifecycle initiative while supporting daily endpoint operations across multiple office locations. This is a fully onsite, customer-facing role ideal for a technician who enjoys troubleshooting, hardware lifecycle support, and working in a structured enterprise environment. Key Responsibilities Provide onsite IT endpoint support across multiple office locations Support Windows 11 lifecycle initiatives, including deployments and user assistance Perform desktop, laptop, and peripheral hardware/software troubleshooting Execute computer lifecycle replacements and hardware refreshes Conduct user, hardware, and software inventory management Support conference rooms, committee meetings, and board meetings Log, track, and resolve issues through the client ticketing system Maintain consistent client support during standard business hours Occasionally travel between local office locations using a personal vehicle Required Qualifications Minimum 2 years of enterprise IT support experience Recent hands-on technical support experience (within the last 3 years) Strong experience troubleshooting Windows 11 At least 2 years supporting desktops, laptops, and tablets in a domain environment At least 2 years of Windows OS and user profile support Imaging and deployment experience (minimum 2 years) Experience installing, maintaining, and diagnosing computer hardware and peripherals Experience with OS and hardware lifecycle replacements Ability to travel between local office locations (within Sacramento) Preferred Qualifications CompTIA certification (A+ or similar) Experience with ServiceNow or similar ticketing systems Software installation and deployment experience Strong troubleshooting skills for software-related issues

Help Desk Level 2 Engineer Employment Type: Full-Time, Permanent The Help Desk Level 2 Engineer serves as a primary escalation point for a managed services service desk environment. This role plays a critical part in ensuring high-quality service delivery, operational efficiency, and client satisfaction. The Level 2 Engineer works closely with service desk staff and technical teams to manage escalated support requests, improve service processes, and support a wide range of infrastructure and end-user technologies. Key Responsibilities Act as an escalation resource for complex technical issues originating from the Service Desk Ensure service requests and incidents are resolved efficiently and in alignment with service expectations Participate in daily team meetings to review, assess, and prioritize tickets and tasks Collaborate with service desk leadership on ticket assignments and escalated issues Maintain accurate documentation of systems, solutions, and processes Communicate clearly with clients regarding issue status, resolution progress, and planned changes Design, implement, and support IT solutions aligned with client business needs Provide advanced support for Windows environments, network infrastructure, firewalls, and related technologies Support and implement disaster recovery and business continuity solutions Deliver network-level technical support, including LAN/WAN, routing, firewalls, and security Implement and support remote access solutions such as VPNs, terminal services, and virtual desktops Contribute to continuous service improvement initiatives Perform additional duties as needed to support operational continuity Required Knowledge, Skills, and Abilities Ability to manage multiple tasks effectively in a fast-paced environment Strong troubleshooting and problem-solving skills Advanced knowledge of Microsoft operating systems, productivity applications, and networking fundamentals Experience supporting antivirus, security, and endpoint protection solutions Ability to prioritize service requests, escalations, and project work Strong organizational and time management skills Excellent written and verbal communication skills Ability to work independently with minimal supervision Demonstrated ability to collaborate effectively within a team environment Commitment to ongoing professional development and staying current with emerging technologies Ability to document technical processes and procedures clearly and accurately Business awareness and understanding of how IT solutions support organizational goals Experience and Education Minimum of 5 years of progressively responsible technical support experience Experience supporting complex, multi-site client environments Advanced Microsoft certifications preferred Networking and firewall certifications or equivalent hands-on experience (e.g., CCNA or similar) Virtualization experience and/or certifications preferred Hands-on experience with relevant tools, systems, and support platforms Working Conditions Professional office environment On-call or after-hours support rotation may be required Career Growth Opportunities This role offers advancement opportunities based on performance and experience, which may include: Systems Engineer Senior Systems Engineer Service Management Leadership IT Leadership or Technical Consulting Roles

HI We are looking for ENDPOINT SUPPORT TECHNICIAN OR SYSTEM SUPPORT TECHNICIAN OR IT SUPPORT TECHNICIAN 12+ Months Onsite-100% Sacramento, CA Should have experience in IT Platform Services and for the 2025 Windows 11 Lifecycle Support For More Details feel free to reach Thanks Bennedick Sakayaraj Team Lead -US IT Recruitment Email - ******************************

Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered. The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations. Essential Duties/Responsibilities: • Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests. • Utilize remote capabilities to assist with troubleshooting. • Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration. • Offer desktop site support by determining the best solutions based on customer-provided details. • Resolve issues related to installed computer software. • Troubleshoot printer connection problems. • Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. • Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access. • Perform password resets for various websites and applications. • Document and log incident tickets using the Service Now tracking tool. • Provide support for mobile iOS/Android phones and tablets. • Assist with VPN software connection issues. • Create Cisco ISE Vendor VPN accounts. • Manage OKTA accounts and groups. • Support Citrix DaaS/VDI on company-issued and customer-owned devices. Working Conditions: • Some overtime may be required for special projects. • Travel up to 10%. Minimum Requirements: • Possess multi-tasking skills. • Ability to work independently and as part of a team. • Ability to work under pressure while maintaining a customer service attitude. • Experience in troubleshooting hardware, software, and network connectivity issues. • Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes. • Self-motivated with attention to detail. • Ability to organize workload, set priorities, and meet deadlines. • Effective communication and interpersonal skills. • Ability to maintain confidentiality of information. • Flexibility to work rotating on-call schedules and backfill for peers when needed. • Willing to work overtime mornings, afternoons and weekends. Preferred Qualifications: • On-prem ADAC/ADUC administration knowledge. • Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin. • Experience with OKTA support and administration. • Proficiency in Microsoft O365 support. • Familiarity with Service Now and JIRA ticketing systems. • SAP support and administration knowledge. • Citrix cloud support and administration expertise. • Support for Windows and Mac operating systems. • Knowledge of iOS and Android. • Cisco ISE support and administration skills. • Mobile Iron MDM knowledge. • Understanding of Windows registry and environment variables. • Experience with Oracle ODBC data source troubleshooting and DSN entry. Additional Knowledge, Skills, and Abilities: • Multi-tasking skills. • Strong communication skills. • Ability to work under pressure. • Attention to detail. • Decision-making capabilities. • Time management skills. • Ability to identify process improvements. • Self-motivation. • Conflict resolution skills. • Ability to redirect problems to appropriate resources. • Leadership qualities. • Adaptability.

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Forsyth, GA. This role supports educational technology initiatives by managing and troubleshooting Google Workspace and Chrome OS devices. The organization specializes in innovative digital learning solutions, emphasizing secure and efficient device management in an academic environment. Position Overview for the Technical Support Specialist: Provide tier 1-2 technical support for Chrome OS and Google Workspace for Education, troubleshooting hardware, software, and connectivity issues. Configure, deploy, and update Chromebooks, extensions, and educational applications while enforcing device and user policies. Overseeing the Google Chrome Management Console for all devices and users, including Gmail, Calendar, Shared Mailboxes, and Google Sites. Monitor all aspects of the Google Workspace domain, tracking usage, user status, storage, security, and file sharing metrics. Collaborate with instructional technology teams to ensure compatibility of digital learning tools and maintain accurate inventory and documentation. Requirements for the Technical Support Specialist: 4+ years of experience providing IT support or systems administration, preferably in an educational setting. Hands-on experience managing Google Workspace and Google Workspace for Education, including Chrome OS devices. Proficiency with Google Admin Console, Chrome Management Console, and Google workspace. Proficiency in Apple products and Mac support. Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

Join our amazing team of professionals at Sigma! We believe in truly taking care of our associates to ensure they feel empowered to be their best selves at work. You are not just applying for a job, this is the start of a new career with a fast-growing, innovative global food organization. Ready for your next opportunity? Come join our table! POSITION SUMMARY This position contributes to defining and implementing “Best Practice” ITIL (IT Infrastructure Library) policies, procedures, and standards and ensures their conformance with Corporate Information Systems goals and procedures. Provide first‑level support for installations and solving technical problems, as well as ongoing system administration and additional functionality as needed to support all business units throughout the company. ESSENTIAL JOB FUNCTIONS Monitor, troubleshoot, and support complex technical problems of networking equipment utilizing hardware and software testing tools and techniques. Monitor, record, track, and respond timely to requests received through the IT Helpdesk. Install and support network equipment, including routers, switches, and wireless access points with guidance from the Corporate IT networking team. Create and maintain inventory of all IT equipment, software, software licenses, End User Training Documents, Knowledge Base Articles, and Project Plans. Work with outside support vendors to procure IT equipment and resolve any internal issues. Assist with leading small to medium IT projects and carry out IT initiatives. Evaluate and recommend new technologies within existing environments. Other duties as assigned MINIMUM QUALIFICATIONS Bachelor's degree in Computer Science/Information Technology or 4 years of technical experience in a related field. Two (2) years of experience and understanding of wireless technology for troubleshooting issues as they arise. One (1) year of experience in IT project administration to manage small to medium IT projects. Experience in providing onsite and remote support. Expertise in Windows Operating Systems, including Windows 10, MS Office (Word, Excel, Outlook). Experience with antivirus and desktop software. License/Certifications N/A Preferred Qualifications N/A KNOWLEDGE, SKILLS & ABILITIES (KSA's) Working knowledge of Active Directory and wireless technologies. Networking fundamentals. Must be extremely organized with the ability to work on multiple issues at a time. Exceptional attention to detail. Must be a strong team player; ability to work with plant/corporate leadership, peers, and users to deliver projects on budget and on time. Excellent verbal and written communication skills. ENVIRONMENTAL/WORKING CONDITIONS The IT Support Technician will report directly to the IT Manager. This position has no direct reports. Ability to provide after‑hours support. PHYSICAL REQUIREMENTS Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

Job Summary: The Systems Engineer L1 is a high-profile position responsible for providing remote services to NetGain Technologies' managed service clients. This role requires excellent coordination and communication skills to ensure clear and consistent interactions with both internal personnel and clients. The Systems Engineer L1 will handle various technology issues remotely and escalate tickets when necessary. Key Responsibilities: Provide remote support for technology issues to managed services clients. Ensure timely response to service requests, meeting or exceeding targeted quality levels or Service Level Agreements (SLAs). Document all time and work in service tickets with detail and in real-time. Maintain consistent communication with clients regarding pending service requests. Follow all safety and security procedures at NetGain Technologies and customer locations. Return all inter-company business calls or emails within one business day and check email at least three times daily. Ensure delegated tasks and duties are carried out properly and timely. Participate in mandatory meetings and huddles. Maintain certifications and stay updated on new technologies to better serve customers. Work unsupervised in a remote location when necessary. Requirements Requirements: Education: Required: High School diploma or equivalent. Preferred: Associate's degree or higher in Information Technology or a business-related field. Certifications: CompTIA Network+ MS-900 Experience: Required: Minimum of one year of experience supporting computers and network technologies. Preferred: 2-3 years of experience with strong documentation and written communication skills. Skills: Proficiency in troubleshooting workstation and printer problems. Ability to install and configure standard business applications. Understanding of home and business networks. Familiarity with word processing, spreadsheets, Internet software, anti-virus, and email applications. Strong communication, problem-solving, and organizational abilities. Physical Requirements: Ability to sit and walk within office areas. Ability to lift 25 lbs and unbox/install equipment. Must have systems online, logged in, and ready by the start of the shift. Coordination of breaks with the team or manager. Other Requirements: Fluency in English (read, write, and speak). Mathematical abilities for scheduling and basic accounting functions. Reasoning ability to resolve logistic or process control problems. Working Conditions: Primarily indoor office environment with occasional visits to clients, suppliers, and professional conferences. Travel by ground and air may be required. This is a results-oriented position and may be considered stressful. Essential Functions: Prioritize client needs and support the company's business goals. Provide ongoing support and expertise to customers and co-workers. Maintain certifications and learn new technologies. Communicate effectively to ensure all issues and requests are completed. Work unsupervised in remote locations when necessary. Confidentiality: Maintain confidentiality of all financial, proprietary, technical, security, sales, human resources, and marketing information. Acknowledgment: The employee must review and understand the job description and performance evaluation criteria, ensuring they can fulfill each duty or task.

DR is seeking a End User Support Specialist to join one of our top clients for an opportunity in Stephenville, TX. This role is ideal for individuals passionate about providing technical support and improving end-user experiences within an academic or research environment. The position offers an engaging environment focused on delivering reliable technology solutions to staff and faculty. Position Overview for the End User Support Specialist: Providing routine technical support to end users, ensuring access to computing resources and resolving hardware, software, and connectivity issues. Troubleshooting end-user computing and connectivity problems, collaborating with staff to resolve or escalate issues. Offering guidance on hardware and software selection in alignment with policies and quality standards. Training end users on common and specialized applications to enhance their technical proficiency. Assisting with deployment, transition, and evaluation of new and emerging technologies, and maintaining documentation to support planning and reporting. Requirements for the End User Support Specialist: Working knowledge of word processing and spreadsheet applications 1+ year of experience with troubleshooting practices, client support principles, and IT service management concepts, including the Information Technology Infrastructure Library (ITIL) Bachelor's degree in a related field, or an equivalent combination of education and experience Ability to work fully onsite in Stephenville, TX during regular business hours (8:00 AM - 5:00 PM) Excellent communication skills and the ability to collaborate effectively with end users and technical staff What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

We are seeking a skilled and experienced Level 2-3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure. Key Responsibilities: Provide technical support for end users (Windows/mac OS), including desktops, laptops, mobile devices, and peripherals. Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.). Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment). Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers). Maintain documentation of systems, processes, and procedures. Work with external vendors or escalate issues when needed. Assist in IT project implementation and rollouts. Ensure compliance with security policies and industry best practices. Requirements: Technical Skills: 3+ years of hands-on IT support experience (Level 2 or higher). Strong proficiency with Microsoft 365 administration. Experience with Windows Server (2016/2019/2022) administration. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls). Familiarity with virtualization technologies (VMware or Hyper-V) is a plus. Experience with ticketing systems and remote support tools. Soft Skills: Strong problem-solving and troubleshooting ability. Excellent communication and customer service skills. Ability to work independently and as part of a team. Organized with strong attention to detail. Preferred Qualifications: Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA

We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department's permitting system. Key Responsibilities: The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels. Troubleshoot and resolve issues related to ‘Level 1' areas such as: Identity proofing and account activation Password resets and login problems Payment processing General navigation and use of the permitting portal Routing inquiries to appropriate program staff when necessary Internal user permissions and system authorization Potentially resolve ‘Level 2' and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In addition, the Analyst would provide support related to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services. Collaborate with internal teams to ensure timely resolution of customer concerns. Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs. Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience Maintain accurate records of support interactions and resolutions. Qualifications: Excellent problem-solving and communication skills. Experience providing technical support or customer service in a software or web-based environment. Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable. Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal). Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Demonstrated problem-solving skills and a proactive approach to learning and issue resolution. Ability to work independently in a remote environment while collaborating effectively with team members.

IDR is seeking a IT Support Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today! Overview/Responsibilities for the IT Support Technician : Responsible for providing on-site and/or remote technical support to end-users. Troubleshoot and resolve desktop, laptop, printer, and peripheral issues. Assist users with software problems, including operating systems, productivity suites and other applications. Set up new computers and equipment at user locations. Replace or upgrade hardware components. Use IT service management (ITSM) tools to log, track, and update service tickets. Frequently travel within a facility or to nearby locations. Document resolutions, technical procedures, and asset changes. Required Skills for the IT Support Technician : 4+ years of experience in an IT Field Support position Hands-on experience working with Locution or similar Public Safety alert systems (Active911, Purius, Pulsepoint) Experience working in Public Safety or Government environment Basic IT Certification Preferred (A+) What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row

Job Title: Desktop Support Tech Pay Rate: $21.50/hr on W2 Duration: 06+ Months (Possibility of Extension) The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service. Key Responsibilities • Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals • Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary • Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security • Deliver priority services for executive and VIP users • Maintain accurate documentation in ServiceNow and contribute to reporting requirements • Perform IMAC (Install, Move, Add, Change) and break-fix activities • Carry out preventative maintenance and follow SME instructions for infrastructure support • Ensure exceptional customer service and professional communication across organizational levels Technical Skills • Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting • Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support • Expertise in imaging computers via PXE or USB (offline media) • Familiarity with Intune for device management • Proficiency with ServiceNow ticketing system • Troubleshooting hardware issues with OEMs (printers, computers, phones) • Zebra printer and scanner support • Experience with Zscaler firewall, VPN, and Active Directory • Remote desktop support tools (LogMeIn) • Nexthink for end-user analytics • Knowledge of SCCM, Citrix, and similar platforms for workspace services • Understanding of TCP/IP networking, domains, and server-client operations • Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices) • Familiarity with backup operations and tape management

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly-either directly or by coordinating with other technicians-by triaging tickets, prioritising tasks, and maintaining strong communication between IT and users. Key Responsibilities: Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software. Troubleshoot and resolve issues related to Windows, mac OS, Office 365, networking, VPN, and other business-critical applications. Assist with system setups, hardware deployment, and software installations. Perform password resets, account unlocks, and basic user account administration. Maintain documentation of technical procedures and known issues. Dispatch & Coordination: Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. Act as the central coordinator for all Desktop Support operations-ensuring efficient resource allocation. Follow up on open tickets to ensure resolution and customer satisfaction. Escalate complex or high-priority issues to senior engineers or other IT teams as needed. Track SLA compliance and keep stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues. Requirements: Education & Experience: Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus. Technical Skills: Proficiency in supporting Windows and Mac OS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN). Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments) Work Conditions: May include shift work, on-call rotation, or weekend support depending on business needs. Combination of desk-based and floor support (if on-site). What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to ********************************

Desktop Support Technician role serves as the primary point of contact for internal end-users, providing Tier 1 and Tier 2 technical support. This individual acts as the "face of IT," delivering exceptional customer service while troubleshooting hardware, software, and network connectivity issues. The role is responsible for the installation, configuration, and maintenance of the agency's end-user computing environment, ensuring staff have the technical tools required to perform their duties. Day-to-day responsibilities are 100% hands-on Technical and operational support. Required Skills 5 or more years as a Desktop Support/IT Technician with Level 1- and 2-tiered support Preferred Skills IT Service Management (ITSM) Maven Active Directory/ Azure AD Asset Management Remote Support: assist off-site users with VPN connectivity, Multi-Factor Authentication (MFA), and remote desktop connections.

📍 Hayward, CA (On-site; occasional visits to Fremont, CA) 🕒 Contract: 6-12 months 💲 $75-85/hour 🏭 Industry: Autonomous Mobility About the Role We're seeking an experienced SAP Operations Support Engineer to support and enhance SAP systems and operational tools for Base Operations, with occasional support for General Assembly. This role focuses on SAP S/4HANA data integrity, system configuration, process improvement, and cross-functional collaboration to improve operational efficiency across vehicle operations. The ideal candidate is highly detail-oriented, self-driven, and comfortable working in fast-paced, complex environments. You enjoy solving system, data, and process challenges and can communicate effectively with both technical and non-technical partners. Key Responsibilities SAP Support & Data Management Act as the SAP data steward, maintaining vehicle lists, work centers, measuring points, counters, maintenance plans, task lists, catalog codes, and equipment structures. Partner with Business Applications teams to resolve data inaccuracies and support As-Maintained BOM cleanup. Provide SAP configuration management support for Base Operations ahead of major milestones. Identify and lead SAP product improvements and automation initiatives. Evaluate SAP user experience and drive enhancements to improve usability and adoption. Serve as the primary SAP subject-matter expert, providing troubleshooting, maintenance, and ongoing system support. Collaborate with training teams to develop role- and module-specific SAP training for BaseOps users. Systems, Infrastructure & IT Application Support Provide IT application support for critical Base Operations systems and act as a liaison with Corporate IT. Lead infrastructure and application improvement projects based on data insights and user feedback. Support technical publications and service manual authoring tools, release software, and customer-facing documentation systems. Partner with documentation teams to improve documentation review and release processes. Support development and use of analytics tools, dashboards, and reporting frameworks. Lead data auditing and compliance efforts to ensure accuracy, governance, and system reliability. Communicate project status, milestones, and outcomes to internal and external stakeholders. What You'll Work On Daily Collaborate closely with Business Applications on SAP data accuracy and system improvement initiatives. Work cross-functionally with Program Management, Strategic Operations, Data Science, Fleet Support, and Engineering teams. Monitor and support critical BaseOps systems and assets, including troubleshooting and maintenance. Support software and hardware rollouts, user training, and system infrastructure planning. Contribute to projects involving SAP S/4HANA, SAP MES, and related IT systems that improve system efficiency and operational uptime. Occasionally support website maintenance, operational analytics databases, dashboards, and vehicle production line systems. Qualifications Bachelor's degree in Information Technology, Engineering, or equivalent experience. 6-8 years of experience in a systems operations or IT support role. Hands-on experience with SAP S/4HANA. Strong verbal and written communication skills. Highly self-motivated, detail-oriented, and able to manage competing priorities. Experience with UI development and maintenance, including UX studies. Coding experience with HTML, CSS, and JavaScript. Broad IT systems knowledge and operational awareness. Nice to Have Experience with SAP ME/MII. Familiarity with Jira, Confluence, or similar ticketing/documentation tools. Experience with web development tools (e.g., Oxygen). Experience building dashboards and data analytics tools. Prior systems support experience in production environments or vehicle fleets. Interview Process 30-minute Zoom interview with the Hiring Manager 1-1.5 hour panel interview with the technical team