Call Center Representative jobs at Lithia Motors - 250 jobs

Job Description About Us Grubbs Automotive is a family-first, relationship-driven dealership dedicated to our employees, customers, and community. We offer a supportive team environment with ongoing training, skills development, and career growth opportunities - so you can build a rewarding career in automotive service and sales while making a real impact every day. We are a thriving automotive dealership dedicated to providing exceptional service and quality vehicles to our customers. We pride ourselves on our commitment to excellence and our dynamic team-driven environment. We are seeking a highly motivated and customer-focused individual to join our team as a Business Development Center (BDC) Representative. The BDC Representative plays a crucial role in generating and maintaining customer relationships through various communication channels, ultimately driving service and ensuring customer satisfaction. Paid hourly, plus: Appointments scheduled = bonus Appointments shown = bonus Appointments sold = bonus Performance/percentages bonus Based on the opportunity for bonuses, a BDC representative could make up to $60k+ per year! Responsibilities: Respond to inbound inquiries via phone, email, and online chat promptly and professionally. Coordinates questions and issues with the appropriate department personnel Following up on customer visits to ensure customer satisfaction Addressing customer concerns and issues or escalating as needed Confirms special order parts Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed Performs other duties as assigned Requirements: Previous experience in customer service, administrative, call center or a related field preferred. Excellent verbal and written communication skills, with a strong attention to detail. Ability to multitask in a fast-paced environment while maintaining a positive and professional attitude. Proficient in computer technology, including Microsoft Office Strong organizational skills and the ability to prioritize tasks effectively. Flexibility to work evenings, weekends, and holidays as needed. Bilingual (preferred) Must be able to pass a background check and clear a drug test Why Join Grubbs: Competitive, weekly pay based on experience & certifications Flexible Working Schedule Paid Time Off (PTO) Medical, Dental, and Vision Insurance Life/AD&D Insurance Short-term Disability Insurance Long-term Disability Insurance (company-paid) 401(k) with Company Match Pet Insurance Opportunities for growth and training Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Responsible for answering incoming calls from customers inquiring and wanting to schedule service work. Schedule: Currently looking for 2 full-time employees and is NOT work from home. Full-time, 40 hours a week, mostly mid-day shifts from 10:00am - 6:30pm and 11:00am - 7:30pm. Must be able to work 2 Saturdays a month as well. Pay Rate: This is an hourly, plus commission, position that is based on performance. No selling is required. For a full-time role, **This position ranges between $37,000 - $48,000 / year, with the hourly and commission-based structure.** Essential Job Functions: Answer all incoming calls for the service department. Schedule service work, for our customers, utilizing our scheduling software system Conduct service checks to see where the car is along in the process of service work when asked by a customer. Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience Show empathy and urgency for customer concerns and the steps to get the concern addressed Qualifications Qualifications: Positive, energetic demeanor on the phone. Excellent communication skills and ability to understand customer needs. Ability to read and comprehend instructions, both verbal and written. Strong computer skills.

As a Customer Relations Associate at Crown Motors, your primary responsibility is to manage incoming calls and set service appointments to provide an efficient, friendly experience for our customers. You will act as the first point of contact for customers, ensuring that their questions are answered and that appointments are scheduled accurately and efficiently. This role requires excellent communication skills, attention to detail, and a focus on customer satisfaction. Key Responsibilities: Call Management: Answer incoming calls in a professional and courteous manner, following company phone etiquette. Respond promptly to customer inquiries, providing accurate information about service offerings, appointment availability, and dealership policies. Route calls to the appropriate department or team member if necessary, ensuring that customers reach the right contact. Appointment Scheduling: Schedule service appointments based on customer needs, technician availability, and service center capacity. Confirm and follow up on scheduled appointments to reduce no-shows and ensure customer satisfaction. Accurately record appointment details, customer information, and vehicle specifics in the dealership's CRM or scheduling software. Customer Service Support: Greet customers warmly and provide assistance over the phone to create a welcoming experience. Inform customers of any special promotions, service packages, or maintenance programs available. Address and resolve minor customer concerns, escalating complex issues to the service manager or appropriate team member. Data Entry and Record Keeping: Maintain organized and accurate records of customer appointments, including notes on special requirements or requests. Input customer details into the dealership CRM system, ensuring that information is up-to-date and accessible. Assist in tracking service department metrics, such as appointment volume and follow-up success rates. Administrative Support: Send appointment reminders and follow-up messages to customers via phone, email, or text as needed. Assist with coordinating service-related documentation and providing paperwork to customers as requested. Support the service department with occasional clerical tasks such as filing, scanning, or printing materials. Qualifications: High school diploma or equivalent; additional training in customer service or administrative support is a plus. Previous experience in customer service, call center, or receptionist roles, ideally in the automotive industry. Excellent communication and phone etiquette skills. Strong organizational skills with attention to detail. Familiarity with CRM or scheduling software (experience with dealership management software is a plus). Ability to manage time effectively and prioritize tasks in a fast-paced environment. A positive, friendly attitude and a commitment to providing excellent customer service. Physical Requirements: Ability to sit, use a computer, and talk on the phone for extended periods. Occasional light lifting or moving of office supplies (up to 25 pounds). Working Conditions: This is an office-based role within the dealership. Typical hours align with business operating hours, though occasional evening or weekend shifts may be required based on appointment volume. Compensation: This position offers an hourly wage, with potential benefits including health insurance, paid time off, and employee discounts.

Job Description The Rallye Motor Company, Long Island's premier luxury automotive group, has immediate career opportunities in our Business Development Center (BDC) at Our Acura store located in Roslyn. If you are someone part time availability and outstanding customer relations and follow up skills and looking for a company that encourages growth, development and opportunities for advancement, we encourage to you to apply! The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base and become a part of a great team. Responsibilities for this position include, but are not limited to: Supplementing the service team by answering client inquiries in a timely, effective manner. Scheduling service appointments and logging appointments in E-leads. Taking note of any special client requests. Field phone and internet inquiries. Update clients on the progress of their vehicle repairs. Work closely with service advisors. Conducting follow-up calls. The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye! PAY RATE: $19 - $21 Per Hour + Commission SCHEDULE: WEEKDAYS 1PM - 5:30PM + SATURDAYS Requirements Must have experience working in a phone sales or customer service. Preferably in a call center environment. Prior BDC experience with an automotive dealership is desired. Outstanding phone presence, able to effectively field a high volume of both inbound and outbound phone calls Trainable in various computer systems Excellent verbal/written communication and organization skills Outgoing and patient personality with outstanding customer relations ability Professional personal appearance Must be available to work weekends. Benefits Great benefits package including medical, dental and vision coverage for employee & family! Company paid life insurance and optional additional coverage. Voluntary short term and long term disability available. Additional voluntary benefits including Aflac and LegalShield! Paid time off! Paid holidays! 401K plan. Employee Assistance Program.

The Rallye Motor Company, Long Island's premier luxury automotive group, has immediate career opportunities in our Business Development Center (BDC) at Our Acura store located in Roslyn. If you are someone part time availability and outstanding customer relations and follow up skills and looking for a company that encourages growth, development and opportunities for advancement, we encourage to you to apply! The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base and become a part of a great team. Responsibilities for this position include, but are not limited to: Supplementing the service team by answering client inquiries in a timely, effective manner. Scheduling service appointments and logging appointments in E-leads. Taking note of any special client requests. Field phone and internet inquiries. Update clients on the progress of their vehicle repairs. Work closely with service advisors. Conducting follow-up calls. The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye! PAY RATE: $19 - $21 Per Hour + Commission SCHEDULE: WEEKDAYS 1PM - 5:30PM + SATURDAYS Requirements Must have experience working in a phone sales or customer service. Preferably in a call center environment. Prior BDC experience with an automotive dealership is desired. Outstanding phone presence, able to effectively field a high volume of both inbound and outbound phone calls Trainable in various computer systems Excellent verbal/written communication and organization skills Outgoing and patient personality with outstanding customer relations ability Professional personal appearance Must be available to work weekends. Benefits Great benefits package including medical, dental and vision coverage for employee & family! Company paid life insurance and optional additional coverage. Voluntary short term and long term disability available. Additional voluntary benefits including Aflac and LegalShield! Paid time off! Paid holidays! 401K plan. Employee Assistance Program.

We are currently seeking a Bilingual Call Center Customer Service Representative to join our Team! is $21 per hour with annual bonus potential of up to $2,500. WHY WORK FOR US? We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees. We have a comprehensive training program to ensure your success on the team. The customer service representative is tasked with creating an exceptional customer service experience handling a high volume of inbound customer service calls and internal transfers. Allow this position to be your steppingstone to a life-long career in the automotive industry. RESPONSIBILITIES: Enjoy working in a fast-paced customer-oriented environment Greet and interact with customers on the phone in a friendly and professional manner QUALIFICATIONS: Detail oriented and excels in a fast-paced, results driven environment Professional and friendly phone skills Ability to multi-task Self-motivated enthusiastic presence in a team environment Professional appearance and work ethic WE OFFER: * Competitive Compensation * Medical, Dental and Vision * 401(k) with company match * Superior Training * Career Development Programs * Organizational Stability * National growth opportunities * Vacation/Sick & Holiday Benefits Penske Automotive Group, headquartered in Bloomfield Hills, Michigan, is the world's second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record. Competencies * Excellent customer service skills * Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.). * Keyboard skills of 50 plus wpm * Ability to apply common sense understanding to carry out detailed written or oral instructions * Ability to deal with standardized situations with only occasional or no variables. * Ability to interact well with a diverse group of people Physical Demands /Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position requires a good deal of walking or standing, or this position could involve sitting most of the time with some pushing and pulling of arm or leg controls. This position requires the ability to climb, push, pull, stoop, kneel, reach, and grasp. This position involves repetitive motion. This position requires the ability to talk and hear. This position is primarily located in an office environment, with heating and air conditioning. Position Type/Expected Hours of Work Standard Business Hours with the ability to work nights, weekends, and holidays as required for this position Required Education and Experience High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience Preferred Education and Experience High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position. One year prior experience in a dealership; or equivalent combination of education and experience

As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. Your main duties will include answering customer inquiries, resolving complaints, and providing information about our products and services. You will also be responsible for maintaining accurate customer records and ensuring customer satisfaction. Key Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Providing accurate information about our products and services to customers - Maintaining customer records and updating information as needed - Collaborating with other departments to ensure customer needs are met - Identifying and escalating complex customer issues to the appropriate team members - Following up with customers to ensure their satisfaction and address any additional concerns - Keeping up-to-date with product knowledge and company policies to provide accurate information to customers - Maintaining a positive and professional attitude at all times, even in difficult situations - Striving to meet and exceed customer satisfaction goals Qualifications: - High school diploma or equivalent required; college degree preferred - Previous customer service experience preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work well under pressure and handle multiple tasks simultaneously - Proficient in Microsoft Office and other computer applications - Ability to adapt to changing situations and learn new processes quickly - Strong attention to detail and organizational skills - Ability to work independently and in a team environment - Willingness to work flexible hours, including evenings and weekends if needed we value our employees and strive to create a positive and inclusive work environment. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company. If you are passionate about providing exceptional customer service and want to be a part of a dynamic and innovative team, we encourage you to apply for our Call Center Representative position.

Kick off your career in the automotive industry with Toyota Carlsbad! Our Service Department located in beautiful Car Country has an immediate opening for a BDC Service Representative. What We Offer: Excellent Culture Advancement opportunities Medical, Dental, and Vision Plan Company-paid Life Insurance 401(k) savings plan Profit Sharing Paid Vacation Tuition Reimbursement Major Essential Duties: Promptly and professionally answer multiple inbound calls. The number one goal is to provide an exceptional client experience and schedule a solid and specific service reservation with the service team. Provide clients with information pertaining to current service offerings. Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services. Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer. Other duties as assigned. Qualifications: Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence. 2-3 years of customer service/call center experience or equivalent combination of education and experience. Automotive or dealership experience a plus. Knowledge of Toyota products is a plus. Bilingual (English/Spanish) preferred Superb communication skills, both verbal and written. The ability to instantly build rapport with clients. The ability to meet or exceed all department Key Performance Indicators that measure overall performance. Strong organizational expertise and attention to detail. Must be able to work flexible hours and days, including some weekends. O We are an EOE/M/F/D/V employer and support a drug-free workplace.

Why us? You will be part of a team that believes that believes in employees success! They are a dynamic, fast growing company with great opportunities and an employee focused company culture. Join this fantastic team today and make a difference in your life and the lives of those around you! They are an equal opportunity employer and value diversity at our company. Job Description Your responsibilities: Planning and scheduling client meetings Taking care of any client requests in a timely manner Participating in client calls and site visits Maintaining notes from each client interaction Generating reports and presentations Qualifications We'd love to hear from you, if: You have 2 years of experience in a professional services environment You have 1-2 year sales experience selling solutions or consultative sales and customer service Education Qualification: Bachelors Degree Work Authorization: US Citizen / Green Card Holder Additional Information All your information will be kept confidential according to EEO guidelines.

Brown Bear Car Wash seeks customer service representatives for our car wash at 1 6709 Hwy 99 in Lynnwood . If you are ready to join the Beary Best team in Washington State, apply here today! We have full-time and part-time positions available. May be required to work evenings and weekends. The starting rate is $22 per hour. Must be 16 years or older. Our current openings are: Tuesday to Saturday 8:00 am to 4:00 pm Benefits may include: Medical/Dental/Vision* 401(k)** Bonuses PTO- Accrual Starting Day 1 Holiday pay on 6 major holidays Tuition reimbursement up to $4,000 Employee wellness program - LifeCare Employee discount program - LifeMart Direct Deposit And of course, free car washes! Key things you should know about Brown Bear Car Wash: We have an active, high-paced work environment. If you like working outdoors, you will love working here! We promote from within. Wherever you start, there are opportunities to grow and advance. We like friendly people. We serve our customers with a big smile and cheerful personality. We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers. We grow and develop both car washes AND people . We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the number-one car wash in Washington. We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards. Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form before starting work. Speak with the manager for details. *After 6 months of employment, averaging 30+ hours per week. **Eligible after 12 months of employment for all team members 18+ years of age.

Brown Bear Car Wash seeks customer service representatives at 16032 Aurora Ave N in Shoreline for our car wash. We have part-time and full-time positions available, may be required to work weekends. The starting rate is $22 per hour. If you have what it takes to be on the Beary Best team in Washington State, apply here today! Open availability is preferred. Benefits may include: Medical/Dental/Vision* 401(k)** Bonuses PTO - Accrual starting day 1 Holiday pay on 6 major holidays Employee Wellness Program - LifeCare Employee Discount Program - LifeMart Tuition reimbursement up to $4,000 Direct Deposit And of course, free car washes! Key things you should know about Brown Bear Car Wash: We have an active, high-paced work environment. If you like working outdoors, you will love working here! We promote from within. Wherever you start, there are opportunities to grow and advance. We like friendly people. We serve our customers with a big smile and cheerful personality. We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers. We grow and develop both car washes AND people . We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the Number One car wash in Washington. We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards. Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form before starting work. Speak with the manager for details. *After 6 months of employment, averaging 30+ hours per week. **Eligible after 12 months of employment for all team members 18+ years of age.

Hungry Bear Market is seeking customer service representatives for our location at 406 High School Road, on Bainbridge Island . Applicants must be 21 years old. This location does not have a car wash, so please disregard the items listed in the job description related to car wash services. The starting rate is $22 per hour. Part-time position - Open availability is preferred Benefits may include: Medical/Dental/Vision * 401(k)** Bonuses PTO - Accrual starting day 1 Tuition reimbursement up to $4,000.00 Holiday pay on 6 major holidays Employee Wellness Program - LifeCare Employee Discount Program - LifeMart Direct Deposit Key things you should know about Brown Bear Car Wash: We have an active, high-paced work environment. If you like working outdoors, you will love working here! We promote from within. Wherever you start, there are opportunities to grow and advance. We like friendly people. We serve our customers with a big smile and cheerful personality. We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers. We grow and develop both car washes AND people . We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the number-one car wash in Washington. We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards. Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form before starting work. Speak with the manager for details. * After 6 months of employment, averaging 30+ hours per week. **Eligible after 12 months of employment and 18+ years of age.

Do you love clean cars as much as us? Come and join the Beary Best car wash company in the state! Brown Bear Car Wash is seeking Customer Service Representatives. As the largest car wash network in the state, we are always looking to hire and develop new team members because we always promote from within. If you want to develop customer service skills, Brown Bear is the place to start. With positions available at car wash locations as well as convenience stores, your next opportunity is just a few clicks away. If you are a strong team player that knows have to have a great time while maintaining professionalism, this is the place for you!The starting rate is $19.00 to $22 per hour, depending upon the location. The position can pay up to $25.00 per hour depending on experience and seniority. Benefits may include: Medical/Dental/Vision* 401(k)** Bonuses PTO accrual starting day 1 Holiday pay on 6 major holidays Tuition reimbursement up to $4,000 Employee Wellness Program -LifeCare Employee Discount Program - LifeMart Direct Deposit And of course, free car washes! Key things you should know about Brown Bear Car Wash: We have an active, high paced work environment. If you like working outdoors, you will love working here! We promote from within. Wherever you start, there are opportunities to grow and advance. We like friendly people. We serve our customers with a big smile and cheerful personality. We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers. We grow and develop both car washes AND people . We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the Number One car wash in Washington. We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards. Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form prior to starting work. Speak with manager for details. *Available after 6 months of employment working an average of 30+ hours per week. **Eligible after 12 months for all team members 18+ years of age.

If you are looking for a part-time job or to start a career with the largest car wash company in Washington State, Brown Bear Car Wash could be the Beary Best place for you. We seek customer service representatives for our car wash location at 22121 SE 56th St in Issaquah . We will have full and part-time positions available. The starting rate is $22 and you must be 16 years or older to apply. If you have what it takes to be on the Beary Best team in the state, apply to join our team today! CStore - Monday to Wednesday 5:30 am to 2:00 pm Carwash - Monday through Friday 7:30 am to 3:30 pm 10:00 am to 6:00 pm Benefits may include: Medical/Dental/Vision* 401(k)** Bonuses PTO - Accrual starting day 1 Holiday pay on 6 major holidays Employee Wellness Program - LifeCare Employee Discount Program - LifeMart Tuition reimbursement up to $4,000 Direct Deposit And of course, free car washes! Key things you should know about Brown Bear Car Wash: We have an active, high-paced work environment. If you like working outdoors, you will love working here! We promote from within. Wherever you start, there are opportunities to grow and advance. We like friendly people. We serve our customers with a big smile and cheerful personality. We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers. We grow and develop both car washes AND people . We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the Number One car wash in Washington. We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards. Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form before starting work. Speak with the manager for details. *Eligible after 6 months of employment, averaging 30+ hours per week. **Eligible after 12 months of employment for all team members 18+ years of age.

Are you looking for a summer job or to start a career with the largest car wash company in Washington State? Brown Bear Car Wash could be the place for you. We are seeking customer service representatives for our new car wash location at 55 NW Gilman Blvd in Issaquah . We will have part-time positions available. The starting rate is $22, and you must be 16 years or older to apply. If you have what it takes to be on the Beary Best team in the state, apply to join our team today! Benefits may include: Medical/Dental/Vision* 401(k)** Bonuses PTO - Accrual starting day 1 Holiday pay on 6 major holidays Employee Wellness Program - LifeCare Employee Discount Program - LifeMart Tuition reimbursement up to $4,000 Direct Deposit And of course, free car washes! Key things you should know about Brown Bear Car Wash: We have an active, high-paced work environment. If you like working outdoors, you will love working here! We promote from within. Wherever you start, there are opportunities to grow and advance. We like friendly people. We serve our customers with a big smile and cheerful personality. We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers. We grow and develop both car washes AND people . We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the Number One car wash in Washington. We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards. Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form prior to starting work. Speak with the manager for details. *Eligible after 6 months of employment, averaging 30+ hours per week. **Eligible after 12 months of employment for all team members 18+ years of age.

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Department: Secretary of State - BMV Location: Portland, Maine Schedule: Monday - Friday Job Class & Grade: 6604 - 16 Salary: $18.76 - $27.03 Closing Date: January 29, 2026 This position starts at step 3 $20.75 Join Our Team at the Department of the Secretary of State At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team. About the Position: The Customer Representative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front-line role in delivering direct, in-person service to the public. This is a high-volume, customer-facing position where professionalism, patience, and attention to detail are essential. This is a designated Rover position and requires the incumbent to possess and maintain a valid driver's license. Travel to other branch locations may be required on business needs. Milage reimbursement is provided in accordance with State Policy. You will be responsible for processing a wide range of transactions such as driver's licenses, state ID cards, vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolve issues. Exceptional customer service is not only expected, but also essential in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year. What We're Looking For: Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public. High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism. Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace. Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve. Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction. Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand. Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor. Professionalism: Consistently represent the Department with respect, integrity, and accountability. Key Competencies We Value: Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact. Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness. Time Management: Prioritize tasks and complete assignments accurately and on time. Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust. Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development. In This Role You Will: Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services. Accurately review and verify documentation for issuing driver's licenses, IDs, and vehicle registrations as well as other BMV services. Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services. Accurately collect fees and process transactions. Assist with requests for address changes, driving records, and processing disability placard applications. Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care. Minimum Qualifications: Training, education, and/or experience in office and administrative support work that demonstrates: Proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component. The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures The ability to deal effectively with customers and maintain composure in stressful customer-service situations. Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire. Why Join Our Team? We believe in supporting our workforce's health and well-being with a valuable total compensation package, including: • Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. • Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State. • Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value). • Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). Contact information: Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email *********************** Application Instructions: To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time. Need a paper application? Download one [HERE] or call ************. Submit paper applications, cover letter, and resume before the closing date to: Office of Human Resources Secretary of State, Office of Human Resources 101 Hospital Street Augusta, ME 04330 Fax: ************ We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

Brown Bear Car Wash is seeking customer service representatives for our car wash located at 18764 State Hwy 305 NW in Poulsbo . We have a variety of positions available at this location. You may be required to work weekends and some holidays. Open availability is strongly preferred. The starting rate is $21 per hour. Must be 16 years or older. Part-time positions available Mostly evenings and standby shifts 18+ years of age is preferred Benefits may include: Medical/Dental/Vision* 401(k)** Bonuses PTO - Accrual starting day 1 Holiday pay on 6 major holidays Employee Wellness Program - LifeCare Employee Discount Program - LifeMart Tuition reimbursement up to $4,000 Direct Deposit And of course, free car washes! Key things you should know about Brown Bear Car Wash: We have an active, high-paced work environment. If you like working outdoors, you will love working here! We promote from within. Wherever you start, there are opportunities to grow and advance. We like friendly people. We serve our customers with a big smile and cheerful personality. We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers. We grow and develop both car washes AND people . We will help you learn and enhance your customer service, safety, mechanics, management, and administration skills as our company continues to expand as the Number One car wash in Washington. We love clean. We expect and maintain clean sites, employees, cars, and standards. Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form before starting work. Speak with the manager for details. *After 6 months of employment, with an average of 30 hours worked per week. **Eligible after 12 months of employment for all team members 18+ years of age.

APCO's MOTiiV division, is looking for a passionate and highly motivated Contact Center Operations Representative! MOTiiV's Business Development Center (a division of National Auto Care / APCO Holdings) provides turn-key solutions to drive traffic to our automotive dealership partners sales and service departments. The BDC Agent III is responsible for supporting client inbound and/or outbound call campaigns and meeting and exceeding operations, sales, service, quality, and customer satisfaction performance metrics to help our clients deliver exceptional client/customer experiences. Along with supporting daily operations management in driving KPI metrics, workflow management and quality, training, and other duties as assigned. Essential Duties and Responsibilities * Provides Contact Center support and provide real time leadership for daily workforce operations management. * Serves as escalation point for Contact Center Service Representative service escalations. * Supports monitoring real-time and intra-day performance for workgroup and team and provides real-time feedback and communicates performance trends to ensure schedule adherence, service level and quality goals can be achieved. * Serves as campaign SME for processes, procedures, and business to support operational performance, productivity, efficiency, and quality of service. * Assist team supervisor in developing and implementing team and individual performance measurements that support processes and organizational goals. * Responsible for encouraging and fostering CSR teamwork across all tiers and work groups. * Identifies training gaps and corrects them for performance improvement. * Assists in the development and delivery of training to support new hire onboarding and nesting, campaign process and procedure changes, and to close knowledge gaps. * Monitors, measures, resolves, and communicates intra-day and daily CSR and team quality of service, customer/client escalation and system performance issues; proactively identifies and resolves problems before they arise; prepares and completes action plans and incident analysis. * Fosters team building. * Other duties as assigned. Education and Experience * High School Diploma or GED * 2+ years of call center inbound and/or outbound, customer service and/or sales experience * High Attention to Detail & Follow Through * Effective communication skills in oral and written form * Ability to multitask and successfully operate in a fast paced, team environment * Must adapt well to change and successfully set and adjust priorities as needed * Must have a high level of reason and analytical skills and the ability to be objective * Requires solid interpersonal skills with the ability to work with both management and staff employees * In-depth knowledge of consumer auto dealerships and or contact center operations preferred Skills * Bachelor's Degree * Training & Facilitation experience * Reports creation experience * Real-time Work Force Management experience * Knowledge of the Six Sigma Process * Bilingual - must be able to read, write and communicate effectively in both English and Spanish Physical Demands While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Note This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.

DRIVE YOUR CAREER TO THE NEXT LEVEL About Us Penske Automotive Group (PAG) is an industry leading transportation services company operating more than 350 automotive retail and service locations across the globe. With over $20 billion in annual revenue we are a proud member of Fortune's 150 largest companies. While we sell and service the best brands in our World-class facilities, our strength and continued growth is fueled by more than 24,000 employees and the values they share. The collective dedication to hard work, integrity and customer service -- our human capital -- has positioned us as the World's premier automotive retailer. From our roots in racing, we move fast and are driven by results. Whether you like cars, working with people or at a fast pace, want a higher earnings potential, or seek to take charge of your career, we have a wide range of career tracks to find success. Even if you've never worked in our industry, we have pathways to rewarding careers in Sales, Management, Customer Service, Automotive Repair and Services, Administrative Support, Accounting and Finance, General Labor and Entry-level. More than a rewarding career, we've got the basics covered too * Medical/dental/vision insurance with health savings account (HSA) * 401(k) with company match * Paid time off for vacation/holiday/sick days * Employee vehicle purchase program and other partner discounts * Company provided basic life insurance, AD&D, and LTD * Voluntarily benefits including disability, life, accident and more * Continuing training and advancement opportunities relative to your career path