Operations Manager jobs at Low Income Housing Institute - 518 jobs

Shelter Operations Manager Olympic Hills Village Posted on: 11/17/25 Hours: Full-time, 40 hours per week, includes some weekends Reports To: Program Manager Pay Range: $31.50 - $33.65 Position Type: Non-exempt, non-union position. This position supervises activities at the site and maintains a safe environment for all the program participants in the Enhanced Shelter. This position also provides emergency coverage as needed and works closely with all Shelter Monitors, Case Managers and LIHI Management team. Responsibilities: Hire, supervise, and train staff, and interface with vendors, contractors, consultants, and community members. Complete staff evaluations, set goals with clear performance expectations. Address performance concerns Troubleshoot client issues, refer issues as appropriate to management, and work in a team approach to determine the best course of action. On-site, monitoring the Enhanced Shelter and surrounding areas. Coordinate activities, staffing and maintenance of the community and dining spaces, shelter units, and the surrounding property. Ensure safety and well-being of the clients. Deploy de-escalation techniques. Enforce Code of Conduct and LIHI policies. Update and maintain the Program Roster with accurate information on a daily basis. Assist clients in completing intake and other paperwork as needed. Review security logs daily and incident reports and respond per policy. Provide outreach and info to neighborhood organizations, clients, and attend the Monthly Community Advisory Council meetings. Monitor activities and appearance, and perform light-maintenance and janitorial of all common areas, entry, kitchen, community space, bathrooms, grounds and the perimeter of the site. Assist in preparing vacant units including light maintenance, cleaning, and coordinating with vendors in a timely manner. Maintain inventory of basic supplies and assist in ordering supplies. Respond to clients/employees concerns and escalate as appropriate. Respond to emergencies on site, being on-call with cell phone and performing perimeter checks. Call 911 in case of emergencies such as fire or injuries. Alert LIHI staff and management of incidents, safety concerns and other related issues. Obtain and respond to input and feedback from clients. Oversee inspection and upkeep of units and other structures and evaluate habitability and quality of life. Work with LIHI Management on community notification, tours and community outreach. Foster a clean and safe environment. Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues). Engage with assigned training and comply with training deadlines. Utilize Personal Protective Equipment (PPE) and follow PPE protocols. Other duties as assigned. Minimum Qualifications: Experience working in the property management and/or human services field. Ability to work with people with sensitivity to cultural, race, gender, mental health and class issues. One year experience as a supervisor. Ability to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality. Ability to work in a fast-paced, constantly changing priorities work environment. Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow up. Must have exceptional problem solving skills, be able to resolve conflicts, and ability to work effectively with difficult people. Must possess a strong sense of ethics, professional boundaries. Respect for people experiencing homelessness, diplomacy/tact, and an optimistic approach are essential. Must be able to tolerate and welcome differences of opinion and have an appreciation for diversity. Able to read, write, and communicate in English, with excellent writing skills. Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports. Preferred Qualification: Experience providing services to low-income and/or people experiencing homelessness. Two years' experience working in the property management and human services field Other Requirements: Must have a valid Washington State driver's license and must meet Washington State minimum requirement for driver liability insurance. Must have access to reliable transportation. Must be able to pass a driving record check. Must pass criminal background checks and drug screening. About us: The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.

Join us for this incredible opportunity to be part of our Food & Beverage team as the Nest General Manager at Thompson Seattle! The Nest is one of the city's most iconic rooftop bars, nestled atop the Thompson Seattle hotel. It offers unmatched panoramic views of Elliot Bay and the Olympic Mountains. To complement its show‑stopping vista, The Nest offers an unforgettable experience with tantalizing bites and refreshing libations made with seasonal ingredients highlighting the Pacific Northwest. It also offers experiences beyond those of your standard downtown bars from intimate tastings to DJ's spinning vinyl under the stars and everything in between. The Nest is the place to see and be seen! This position will start March 2026 Essential Duties and Responsibilities Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Provide exceptional service and ensure guest satisfaction with dining experiences. Manage a team of food and beverage professionals, ensuring that brand standards and the required sequence of service components are executed precisely. Maintain complete knowledge of: Build, maintain, and adjust restaurant reservation blocks according to business levels to maximize revenue potential. All menu items, preparation method/time, ingredients, source of ingredients, portion sizes, garnishes, presentation, and prices. The characteristics and description of every wine/champagne by the glass and major wine/champagne by the bottle on the wine list. All liquor brands, beers, and non‑alcoholic selections are available in the restaurant. Use designated glassware and garnishes for cocktails. Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving. Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies. Establish par levels for supplies and equipment-complete requisitions to replenish shortages or additional items needed for the anticipated business. Works closely with the Chef de Cuisine and leadership to create exceptional culinary and guest experiences. Periodically check with the Front Desk to review in house guest count and arrivals updates. Review sales for the previous day; resolve discrepancies with accounting-track revenue against budget/forecast. Prepare weekly work schedules in accordance with the department's labor standards and forecasts. Adjust schedules throughout the week to meet the business demands. Manage and direct all F&B associates. Interview, hire, and successfully onboard all new associates. Conduct 30, 60, and 90‑day reviews as well as end‑of‑year performance appraisals for all associates. Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to resort standards. Conduct a daily pre‑shift meeting with staff and review all information pertinent to the day's business. Attend daily and weekly division and hotel meetings and cascade information to the team where appropriate. Inspect grooming and attire of staff; rectify any deficiencies. Be able to analyze and participate in weekly labor meetings confidently. Ensure that staff report to work as scheduled. Document any late or absent employees in accordance with the attendance policy. Coordinate proper breaks for staff. Constantly monitor staff performance in all service and job function phases, ensuring all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the department's standards and delegate these tasks. Monitor the preparation of station assignments, ensuring compliance with departmental standards. Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. Inspect table set‑ups; check for cleanliness, neatness, and agreement to departmental standards; rectify deficiencies with respective personnel. Inspect all aspects of the restaurant environment, ensuring compliance with standards of cleanliness and order-direct respective personnel to rectify deficiencies. Ensure the Host stand is clean, organized, and stocked with designated supplies. Ensure Host teams conduct daily confirmation calls and update all reservation notes and tags in line with reservation entry. Monitor and assist the Host in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are seated to best service the guests. Review the reservation table management system, pre‑assign designated tables, and follow up on all special requests. Ensure that reservation blocks are set up and paced out according to the collective agreement on booking guidelines agreed between the front of house and culinary teams. Check the pick‑up and side stations, ensuring agreement to cleanliness standards, stock supply, and organization. Anticipate heavy business times and organize procedures to handle extended waiting lines. Manage guest relations and ensure guest satisfaction. Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day. Always promote positive guest relations. Monitor and maintain cleanliness and working conditions of departmental equipment, supplies, and work areas. Assist staff with their job functions to ensure optimum service to guests. Manage and approve void checks in accordance with accounting procedures. Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with accounting standards. Run system‑closing reports and ensure all servers' checks are closed before signing out. Ensure all closing duties for staff are completed before staff signs out. Conduct formal training programs on the required job functions with criteria expected and department orientation with new hires. Conduct ongoing training with existing staff. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Prepare and submit daily/weekly payroll and tip distribution records. Complete work orders for maintenance repairs and submit them to Engineering. Contact Engineering directly for urgent repairs. Complete all paperwork and closing duties in accordance with departmental standards. Create and maintain a positive collaboration between other outlets, vendors, and corporate/ownership teams. Contribute proactively to the outlets' financial success by having in‑depth knowledge of financials ability to analyze profile and loss statements to help drive top‑line revenue and control costs. Contribute proactively to the marketing and programming of the outlet by creating marketing plans, a calendar of programming initiatives, and holiday offerings. Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees. Knowledgeable about the current bar and cocktail trends. Technical Skills Thorough understanding of financial reports, including labor; ability to effectively direct and manage all facets of the Outlet. Demonstrates project management experience in organizing, planning, and executing large‑scale projects from conception through implementation. Demonstrates experience in leading and developing people and the ability to establish rapport and/or influence and gain understanding of others. Ability to lead a team, flexibility with work schedule. Ability to enforce hotel standards, policies, and procedures; prioritize, organize, and delegate work assignments. Ability to direct performance of outlet associates and follow up with corrections where needed; ability to motivate outlet associates and maintain a cohesive team. Ability to promote positive work relationships with service personnel and other departments. Ability to ascertain associate's training needs and provide such training; ability to work well under pressure of organizing and attaining production schedules and timelines. Qualifications Demonstrated ability to effectively interact with people. 4 years or more of progressive F&B management experience. Service oriented style with professional presentation skills. Proven leadership skills. Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line. Clear concise written and verbal communication skills. Must be proficient in Microsoft Word and Excel. Must have excellent organizational, interpersonal and administrative skills. Experience in implementing new food & beverage concepts. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Benefits available with this position include: Medical / Dental / Vision Insurance (Full‑Time) after 30 days of employment 401k & Retirement Savings Plan (RSP) Basic Life Insurance Short term disability insurance New Child Leave & Adoption Assistance Compassionate Leave Paid Time Off: Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time. Hire Date Through Four Years - 10 Days or 80 hours Five to Nine Years - 15 Days or 120 hours 10 years or greater - 20 Days or 160 hours Full time, part time and on‑call colleagues accrue and have the right to utilize sick and safe time according to Seattle's Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90‑days of employment with Hyatt Extended Illness Days: unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year Holiday Pay: Full‑time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre‑approved days for Floating Holidays. Additional perks may include: Colleague Discounted Rates as of the 1 st day of employment Complimentary Room Nights for full‑time and part‑time positions after 90 days of employment Flexible Spending Account Subsidized ORCA Pass or free parking at Laz Parking Garage Tuition Reimbursement of $1,000.00 per calendar year Cellphone Reimbursement Complimentary Dry Cleaning Employee Assistance Program Relocation Assistance Wage Information: Pay ranges are listed on each job posting individually. Salaried managers: The starting salary for this position is $88,000.00, which is applicable for the first year of employment. The entire range for the position is $80,168.40 to $106,000.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, education and place of residence in the event the candidate will be working remotely. Grand Hyatt Erawan Bangkok | Bangkok, TH #J-18808-Ljbffr

A global hospitality company seeks a Nest General Manager for its iconic rooftop bar in Seattle. This leadership role involves managing a talented food and beverage team, ensuring exemplary guest experiences, and driving financial success. Candidates should have over four years of F&B management experience, strong customer service, and leadership skills. The position offers a competitive starting salary of $88,000 and full benefits, including medical, dental, and vacation time. A unique opportunity to shape an unforgettable dining experience awaits. #J-18808-Ljbffr

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. 34 hotels representing almost 11,000 rooms in 24 countries. In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental connected to its properties. Our Hotel Set at the heart of the US capital, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation's most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and the excitement of downtown D.C. Objective: To ensure guest's overall successful experience during stay at Mandarin Oriental, Washington D.C. by providing a friendly, warm, genuine, efficient, and personalized service with the entire Rooms Division Colleagues. The Rooms Operations Manager will be a true representative of MOHG's mission “A World of Fans” to delight and inspire our fans at every opportunity. Scope of Position The Rooms Operations Manager will provide supervision, delegation, support, and leadership in Rooms Division in accordance with the objectives, performance and quality standards established by the hotel. The Rooms Operations Manager will serve as the Manager on Duty in both Front Office and Housekeeping operations based on business needs and demands. The Rooms Operations Manager will support Reservation Department Operation in need, assigned by Director of Rooms and/or Hotel Management. This individual will also be responsible for developing & executing strategic and long- and short-term objectives for both Front Office and Housekeeping Departments. Organizational Structure The Rooms Operations Manager reports to the Front Office Operations Manager and Housekeeping Managers. He / She supervises Guest Service Agent, Bell and Door, Room Attendant, House Person, Public Attendant, Office Coordinator, Laundry Attendant (House/Guest), Uniform Attendant, Seamstress when He / She is scheduled in relevant department. Duties and Responsibilities Front Office Aspects: Serve as the Manager on Duty and Emergency Response Team member, available to guests at all times. Handle all guest compliments, comments, observation and complaints in a timely and effective manner, ensuring guest's complete satisfaction. Ensure the operation within department is efficient and financially making sense. Supervise, Guide and Support all colleagues in the department with their duties. Encourage the sense of teamwork throughout the hotel. Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance. Keep the colleagues informed & up to date with information related to the hotel and hotel group. Maintain all information and files, ensure that paperwork is kept to a minimum and Guest information to be stored following company's Policy and Procedure. Ensure all the supply and tool for the colleagues to use are always sufficient and available. Ensure accurate communication of information and guest requests to all relevant departments. Ensure all the request and question by internal and external guest to be responded in timely and efficiently manner and out come to be up to guest's complete satisfaction. Perform assigned projects for any areas in Front Office, ensure the best possible outcome. Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc. assigned by Front Office Operations Manager Ensure a friendly warm, genuine, and efficient guest's arrival and departure experience. Interact with guests in person; recognize and anticipate their individual needs. To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services. Ensure the bellman and doorman are handling, delivering and storing of all guest items with safety and in timely manner following the company's standards. Revise and maintain SOP up to date. Support Front Office Operations Manager to manage successful Front Office Upselling Program, encouraging participation and growth to contribute to maximizing the room revenues. Maintain high standards of Guest Data Quality including guest preferences in line with MOHG guidelines. Ensure department Data Completeness score Ensure Fans of MO guest recognition program execution and ensure the growth of enrolment and quality of program. Ensure growth with the Department's TrustYou scores for entire Front Office department Ensure and maintain a very high standard of personal hygiene, behavior, and grooming standards of colleagues up to the hotel's standards. Ensure all the safety measures for the guests and colleagues are fully understood and followed through by all colleagues at all times. Support Front Office Operations Manager to manage aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for all colleagues in department. Support Front Office Operations Manager to manage to discuss and evaluate colleague's performance throughout the year. Attend management meeting in absence of Front Office Operations Manager Perform the task and project which being assigned by Director of Rooms, and/or other Hotel Management Housekeeping Aspects: Handle all guest compliments, comments, observation, and complaints in a timely and effective manner, ensuring guest's complete satisfaction. Perform daily inspection with highest standard compliances of assigned areas, guestrooms, exterior of building and heart of house areas. Perform all duties relating to the opening and closing of the housekeeping department, ensuring an efficient and proactive service for our guests as well as maximizing productivities throughout the department. Supervise, Guide and Support all colleagues in the department with their duties. Encourage the sense of teamwork throughout the hotel. Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance. Keep the colleagues informed & up to date with information related to the hotel and hotel group. Maintain all information and files, ensure that paperwork is kept to a minimum and Guest information to be stored following company's Policy and Procedure. Ensure all the supply and tools for the colleagues to use are always sufficient and available. Ensure all the safety measures such as OSHA and FLHSS for the guests and colleagues are fully understood and followed through by all colleagues at all times. Ensure accurate communication of information and guest requests to all relevant departments. Ensure all the request and question by internal and external guest to be responded in timely and efficiently manner and out come to be up to their complete satisfaction. Perform assigned projects for any areas in Housekeeping and Laundry, ensure the best possible outcome. Perform administrative duties such as, but not limited to, departmental staffing/scheduling, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc. assigned by Housekeeping Managers or Executive Housekeeper Revise and maintain SOP up to date. Ensure growth with the Departments TrustYou scores for entire Housekeeping Department. Ensure and maintain a very high standard of personal hygiene, behavior, and grooming standards of colleagues up to the hotel's standards. Support Housekeeping Managers and Executive Housekeeper to manage aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for all colleagues in department. Support Housekeeping Managers and Executive Housekeeper to manage to discuss and evaluate colleague's performance throughout the year. Attend management meeting in absence of Housekeeping Managers and Executive Housekeeper Perform the task and project which being assigned by Executive Housekeeper, Director of Rooms, and/or other Hotel Management Requirements Mandatory 2+ years Front Office and Housekeeping (each) supervisory or above experience Prior Front Office and Housekeeping supervisory or above experience in a luxury hotel. Proven ability to work under great diversity within the team, able to communicate with all type of different colleagues clearly and effectively. Excellent problem and conflict resolutions skills Superior communication skills; fluency in English in speaking and writing Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc Ability to work a very flexible schedule that include longer hours, late nights, overnights, early mornings, weekends, and holidays. Physically competent to stand/walk for 8+ hours per day, perform lifting/pulling/pushing of items occasionally, ability to climb/descend stairs occasionally. Bachelor's degree in related field or equivalent related work experience Desirable Multi-lingual is preferred. Union hotel experience in Housekeeping and/or Front Office Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position. It is Company policy to comply with the Americans with Disabilities act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.

About Us Nourish is on a mission to improve people's health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but As a Provider Partnerships Regional Manager at Nourish, you will play a pivotal role in driving our mission to improve health outcomes through better nutrition. You will lead and develop a high-performing team of Provider Partnerships Managers (PPMs) whose goal is to scale revenue by partnering with healthcare providers. This role will report to Nourish's Head of Provider Sales. Key Responsibilities: Lead, mentor, and inspire your team of PPMs to achieve & exceed targets Hire, train, and onboard new team members Conduct regular team meetings and 1:1 meetings with team members Conduct “ride-alongs” with PPMs (both virtual and in-person) Review PPM meeting recordings to provide feedback and surface best practices Implement performance management processes Foster a positive and collaborative team environment that aligns with Nourish's values You'll love this role if: You're passionate about Nourish's mission. You're interested in nutrition and are eager to help solve America's healthcare crisis. You have a knack for building and maintaining strong relationships. You're naturally curious about others and feel driven to establish meaningful connections. You're an effective listener and know how to ask the right questions. You are relentlessly resourceful and persistently pursue success. You demonstrate both tenacity and creativity to overcome challenges. You excel in “figuring things out” and look for unconventional approaches to achieve goals. Your resilience allows you to turn obstacles into opportunities. You enjoy juggling several responsibilities simultaneously. You feel comfortable simultaneously managing your own book of business and leading a team. You thrive in a fast-paced start-up environment. The hustle, striving towards goals, and rapidly evolving environments excite you. You are comfortable with ambiguity and can be flexible in your approach. You don't settle for ‘good enough'. You proactively seek areas for improvement, both personally and organizationally. You're great at giving positive as well as constructive feedback. You are analytical and data-oriented. You're comfortable diving into CRM data to uncover insights to inform our strategy. You utilize data to understand optimization levers you can pull. We'd love to hear from you if: You have a proven track record in healthcare sales/BD. You have at least 2 years of experience in a sales management role, preferably at a high-growth startup. You have experience hiring, onboarding, and managing high-performing salespeople. You have exceptional communication and interpersonal skills. You have strong organizational and process management skills. You know how to leverage data and data tooling (specifically Salesforce) to inform your strategy. You have aptitude for learning new systems. More Information Mission & Vision & Success Nourish Clinical Philosophy Values Why Nourish Exists Team Compensation & Benefits How We Work Please note that you must be legally authorized to work in the U.S. for this position.

WHO WE ARELindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”. ROLE OVERVIEWThe Field Staff Operations Manager oversees the operational needs and tools for the Field Staff and works to create systems and protocols for managing our expedition operations. This position directly manages the Expedition Equipment Specialist and works in conjunction with this person and the Expedition Development (Product) team to innovate and constantly improve our operations. The Field Staff Operations Manager will spend 70 - 100 days per year traveling to ships, training staff, and mentoring Expedition Leaders, while occasionally filling in as Expedition Leader. This position reports to the Director of Field Staff.EXPEDITION OPERATIONS Oversee need for and use of new equipment (i.e. cross-country skis, stand-up paddleboards, kayaks) Develop and refine protocols as needed for activities like cross-country skiing, bear safety, stand-up paddleboarding (SUP), zodiac driving, and rifle training (Arctic only). Develop and implement operations-based training for Field Staff. Work with Marine Operations and Compliance to disseminate guidelines and protocols to the fleet. Help create safety videos for ship operations. Assist Field Staff Coordinators to understand and disseminate information about destination requirements and training. Act as Field Staff Department liaison for all vessels for shipyard. Manage Expedition Equipment Specialist to ensure that all shipboard equipment is properly maintained and inventoried, and equipment is ordered efficiently. Work with Expedition Development to identify innovative tools for exploration. Work with IT to ensure all staff computers and cell phones are updated, functioning, and stored properly onboard. ADMINISTRATIVE Work with Field Staff Logistics Manager and Field Staff Manager on all Field Staff Handbook updates and changes. Communicate with shoreside teams on staff-related concerns (voyage documentation expectations to staff, marketing questions, information boards etc.). Review weekly digital comment cards, and adjusts expedition operations appropriately. Regularly hosts debriefs with expedition leaders and provides feedback to field staff. Act as liaison and a Lindblad staff representative for IAATO and AECO; communicate all IAATO and AECO updates to the department, including Expedition Leaders and staff. Frequently visit the ships to provide mentorship and/or training for Expedition Leaders and other Field Staff and build report with Ship's officers and crew. May fill in as Expedition Leader on 1 - 2 trips per year. MINIMUM QUALIFICATIONS BA/BS degree or equivalent industry experience Extensive experience in field operations within an expedition travel environment, including polar regions specifically Antarctica and polar bear habitat Must have extensive experience driving zodiac Must have comfort in the water and snorkeling General knowledge of natural and human history of the places to which National Geographic - Lindblad Expeditions travels Strong skills in time management, handling multiple tasks, setting priorities, and meeting deadlines The ability to work independently, as well as with others, in a team environment. Proficient working in the Windows operating system Using the English language, this person must have an ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor, while building relationships over long distances. PREFERRED QUALIFICATIONS Experience in a leadership position in polar regions strongly preferred, and experience working aboard LEX expedition vessels preferred. In-depth knowledge of--and acquaintance with--Lindblad Expeditions field staff preferred. Certified and experienced in rifle operations Familiarity with AECO/IAATO Professional experience operating in brown and black bear habitat Inventory and gear management experience Experience working within Outlook, SharePoint and OneDrive Annual bonus eligibility: 7.5%PHYSICAL REQUIREMENTSWhile performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. In the field, the employee will participate in field excursions, including driving zodiacs for several hours per day, hikes over uneven terrain for up to 7 miles, and kayaking up to 3 miles. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

WHO WE ARELindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”. ROLE OVERVIEWThe Field Staff Operations Manager oversees the operational needs and tools for the Field Staff and works to create systems and protocols for managing our expedition operations. This position directly manages the Expedition Equipment Specialist and works in conjunction with this person and the Expedition Development (Product) team to innovate and constantly improve our operations. The Field Staff Operations Manager will spend 70 - 100 days per year traveling to ships, training staff, and mentoring Expedition Leaders, while occasionally filling in as Expedition Leader. This position reports to the Director of Field Staff.EXPEDITION OPERATIONS Oversee need for and use of new equipment (i.e. cross-country skis, stand-up paddleboards, kayaks) Develop and refine protocols as needed for activities like cross-country skiing, bear safety, stand-up paddleboarding (SUP), zodiac driving, and rifle training (Arctic only). Develop and implement operations-based training for Field Staff. Work with Marine Operations and Compliance to disseminate guidelines and protocols to the fleet. Help create safety videos for ship operations. Assist Field Staff Coordinators to understand and disseminate information about destination requirements and training. Act as Field Staff Department liaison for all vessels for shipyard. Manage Expedition Equipment Specialist to ensure that all shipboard equipment is properly maintained and inventoried, and equipment is ordered efficiently. Work with Expedition Development to identify innovative tools for exploration. Work with IT to ensure all staff computers and cell phones are updated, functioning, and stored properly onboard. ADMINISTRATIVE Work with Field Staff Logistics Manager and Field Staff Manager on all Field Staff Handbook updates and changes. Communicate with shoreside teams on staff-related concerns (voyage documentation expectations to staff, marketing questions, information boards etc.). Review weekly digital comment cards, and adjusts expedition operations appropriately. Regularly hosts debriefs with expedition leaders and provides feedback to field staff. Act as liaison and a Lindblad staff representative for IAATO and AECO; communicate all IAATO and AECO updates to the department, including Expedition Leaders and staff. Frequently visit the ships to provide mentorship and/or training for Expedition Leaders and other Field Staff and build report with Ship's officers and crew. May fill in as Expedition Leader on 1 - 2 trips per year. MINIMUM QUALIFICATIONS BA/BS degree or equivalent industry experience Extensive experience in field operations within an expedition travel environment, including polar regions specifically Antarctica and polar bear habitat Must have extensive experience driving zodiac Must have comfort in the water and snorkeling General knowledge of natural and human history of the places to which National Geographic - Lindblad Expeditions travels Strong skills in time management, handling multiple tasks, setting priorities, and meeting deadlines The ability to work independently, as well as with others, in a team environment. Proficient working in the Windows operating system Using the English language, this person must have an ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor, while building relationships over long distances. PREFERRED QUALIFICATIONS Experience in a leadership position in polar regions strongly preferred, and experience working aboard LEX expedition vessels preferred. In-depth knowledge of--and acquaintance with--Lindblad Expeditions field staff preferred. Certified and experienced in rifle operations Familiarity with AECO/IAATO Professional experience operating in brown and black bear habitat Inventory and gear management experience Experience working within Outlook, SharePoint and OneDrive PHYSICAL REQUIREMENTSWhile performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. In the field, the employee will participate in field excursions, including driving zodiacs for several hours per day, hikes over uneven terrain for up to 7 miles, and kayaking up to 3 miles. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

WHO WE ARE Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the "Exhilaration of Discovery". ROLE OVERVIEW The Field Staff Operations Manager oversees the operational needs and tools for the Field Staff and works to create systems and protocols for managing our expedition operations. This position directly manages the Expedition Equipment Specialist and works in conjunction with this person and the Expedition Development (Product) team to innovate and constantly improve our operations. The Field Staff Operations Manager will spend 70 - 100 days per year traveling to ships, training staff, and mentoring Expedition Leaders, while occasionally filling in as Expedition Leader. This position reports to the Director of Field Staff. EXPEDITION OPERATIONS * Oversee need for and use of new equipment (i.e. cross-country skis, stand-up paddleboards, kayaks) * Develop and refine protocols as needed for activities like cross-country skiing, bear safety, stand-up paddleboarding (SUP), zodiac driving, and rifle training (Arctic only). * Develop and implement operations-based training for Field Staff. * Work with Marine Operations and Compliance to disseminate guidelines and protocols to the fleet. * Help create safety videos for ship operations. * Assist Field Staff Coordinators to understand and disseminate information about destination requirements and training. * Act as Field Staff Department liaison for all vessels for shipyard. * Manage Expedition Equipment Specialist to ensure that all shipboard equipment is properly maintained and inventoried, and equipment is ordered efficiently. * Work with Expedition Development to identify innovative tools for exploration. * Work with IT to ensure all staff computers and cell phones are updated, functioning, and stored properly onboard. ADMINISTRATIVE * Work with Field Staff Logistics Manager and Field Staff Manager on all Field Staff Handbook updates and changes. * Communicate with shoreside teams on staff-related concerns (voyage documentation expectations to staff, marketing questions, information boards etc.). * Review weekly digital comment cards, and adjusts expedition operations appropriately. * Regularly hosts debriefs with expedition leaders and provides feedback to field staff. * Act as liaison and a Lindblad staff representative for IAATO and AECO; communicate all IAATO and AECO updates to the department, including Expedition Leaders and staff. * Frequently visit the ships to provide mentorship and/or training for Expedition Leaders and other Field Staff and build report with Ship's officers and crew. * May fill in as Expedition Leader on 1 - 2 trips per year. MINIMUM QUALIFICATIONS * BA/BS degree or equivalent industry experience * Extensive experience in field operations within an expedition travel environment, including polar regions specifically Antarctica and polar bear habitat * Must have extensive experience driving zodiac * Must have comfort in the water and snorkeling * General knowledge of natural and human history of the places to which National Geographic - Lindblad Expeditions travels * Strong skills in time management, handling multiple tasks, setting priorities, and meeting deadlines * The ability to work independently, as well as with others, in a team environment. * Proficient working in the Windows operating system * Using the English language, this person must have an ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor, while building relationships over long distances. PREFERRED QUALIFICATIONS * Experience in a leadership position in polar regions strongly preferred, and experience working aboard LEX expedition vessels preferred. * In-depth knowledge of--and acquaintance with--Lindblad Expeditions field staff preferred. * Certified and experienced in rifle operations * Familiarity with AECO/IAATO * Professional experience operating in brown and black bear habitat * Inventory and gear management experience * Experience working within Outlook, SharePoint and OneDrive $78,000 - $83,000 a year Annual bonus eligibility: 7.5% PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. In the field, the employee will participate in field excursions, including driving zodiacs for several hours per day, hikes over uneven terrain for up to 7 miles, and kayaking up to 3 miles. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests' expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: * Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager. * Assist Hotel Manager as directed. * Assists Restaurant Manager during all meal services. * Performs duties of Hotel General Manager when Hotel General Manager is off ship. * Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship. * Present and available during all meal services, either front or back of house including secondary dining outlet. * Supports the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained. * Assists & verifies stateroom inspections. * Assists and verifies with Housekeeping Manager for the Turnaround Day process. * Oversees bartender steward ensuring secondary bar operations run smoothly. * Displays leadership and maintains professional presence. * Visible and available to all guests and crew. * Holds officers and crew accountable to American Cruise Lines' standards. * Complies with American Cruise Lines' Operations Manual, service standards, and procedures. * Assesses the performance of the management team and provides immediate corrective feedback. * Anticipates the needs of guests and crew. * Responds quickly to guest requests and ensures follow-through of service delivery. * Identifies problems, resolves immediately, and requests home office support as needed. * Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events. * Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline. * Assists ship officers in achieving weekly sales goals. * Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed. * Maintains sanitation and cleanliness standards of crew rooms. * Monitors shipboard business transactions, accounting, timecards, and home office reporting. * Completes daily ship inspection/walk through with HGM & HKM to ensure ship cleanliness as well as generate special projects. * Tracks all hotel maintenance items and ensures completion. * Creates consistent and positive crew experiences to improve employee retention. * Perform bartending duties as needed with other management personnel. * Expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards. Qualifications: * Bachelor's degree in hospitality management or Hotel & Restaurant Management is preferred. * Minimum 3 years management experience at a full-service hotel, resort, or cruise ship. * Business degree may be considered with management and hospitality experience. * Military experience may be considered with management and hospitality experience. * Strong organizational skills and excellent verbal and written communication skills (English). * Proficiency in Microsoft Office Suite applications. * Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. * US Coast Guard regulated pre-employment drug test. * Transportation Worker Identification Credential (TWIC). Attributes for Success: * Ability to motivate, train, and assess individual and team performance. * Superior time management. * Ability to manage and solve problems. * Sense of urgency in all passenger, crew, and home office requests. * Positive attitude and receptive to continuous performance feedback. * Consistent, accountable, confident, assertive, and committed. Work Schedule: * 7 Days per week while onboard the ship. * 6 to 8 weeks working and living onboard the ship. * 1 to 2 weeks shore leave vacation. Perks: * Benefits package including medical, dental, and matching 401k. * Complimentary Travel Accommodations. * No living expenses aboard the ship (room and board are included). * Training programs to support you. * Continuous growth in the company. * Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. * Job sites across the nation*

**_At Towne Park, it's more than a job, you can make an impact._** A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here (***************************************************************************************************************** for important notices that may be applicable to you. For more information about our privacy policy, please click here (********************************************************************************************************************** . **Job Details** **Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $150,000-165,000. **Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. **Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan. **Paid Time Off:** Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. **SUMMARY** The District Manager directly oversees a specific Towne Park district and is responsible for district performance for financial, guest satisfaction, client satisfaction and business development objectives. The District Manager works closely with the Vice President of Operations/Regional Director (depending on division) to ensure that corporate initiatives and Towne Park cultural perspectives are incorporated within the district's operations. **ESSENTIAL FUNCTIONS** **Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.** **Descriptive Statement(s) - % of Time** Maintains knowledge of operational requirements and business reporting procedures affecting operational functions and ensures Towne Park policies, procedures, and reporting are in compliance throughout the district. Directs the activities and effectiveness of Account Managers and other district support to meet company and client objectives. Assigns and trains managers in all aspects of their responsibilities to properly run a contract site in accordance with contractual obligations, legal obligations and the policies of Towne Park - 25% Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the district. Assesses work processes regularly to ensure functionality and efficiency. Conducts weekly district staff meetings and other meetings as needed. Ensures that all Account Managers meet deadlines for forecasting and reporting the proper information to corporate accounting for closing each month's business accurately - 25% Works closely with managers to help them understand how to improve the performance of their sites. Ensures Account Managers understand and meet the expectations of both clients and Towne Park. Collaborates with the Sales department to identify, pursue, and secure business development opportunities - 25% Maintains regular contact with Account Managers to determine their progress in meeting the essential goals and objectives of staffing and scheduling at their sites. Meets regularly with the Manager of Talent Operations to analyze labor trends and staffing levels to accurately forecast staffing needs. Partners with Talent Team in the administration of the district's recruitment initiatives. Participates in the recruitment and development of management talent to support growth and succession planning within the district and throughout the company - 25% **The total amount of time for all functions of the job - 100%** **QUALIFICATIONS** **Education:** + Bachelor's degree from a four-year college or university **Required Licensure, Certification, etc.:** + N/A **Work Experience:** + Minimum of seven (7) years of related experience and/or training; OR + Equivalent combination of education and/or experience **Knowledge:** + Knowledge of general business practices including accounting, human resources and client relations **Skills:** + Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines + Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various technology applications + Written and verbal communication skills to effectively address all levels within the organization + Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company + Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures + Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications + Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails **SCOPE** **Authority to Act:** Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization. **Budget Responsibility:** The employee has authority to develop. Manage and control a department(s) budget. **WORKING CONDITIONS & PHYSICAL DEMANDS** _The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ **Physical Requirements** While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. **Lifting Requirements** Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. **Working Environment** The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion. **Travel** Travel of up to 50% may be required. Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**_At Towne Park, it's more than a job, you can make an impact._** A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here (***************************************************************************************************************** for important notices that may be applicable to you. For more information about our privacy policy, please click here (********************************************************************************************************************** . **Job Details** **Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $140,000.00 - $160,000.00 **Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. **Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan. **Paid Time Off:** Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. **SUMMARY** The District Manager directly oversees a specific Towne Park district and is responsible for district performance for financial, guest satisfaction, client satisfaction and business development objectives. The District Manager works closely with the Vice President of Operations/Regional Director (depending on division) to ensure that corporate initiatives and Towne Park cultural perspectives are incorporated within the district's operations. **ESSENTIAL FUNCTIONS** **Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.** **Descriptive Statement(s) - % of Time** Maintains knowledge of operational requirements and business reporting procedures affecting operational functions and ensures Towne Park policies, procedures, and reporting are in compliance throughout the district. Directs the activities and effectiveness of Account Managers and other district support to meet company and client objectives. Assigns and trains managers in all aspects of their responsibilities to properly run a contract site in accordance with contractual obligations, legal obligations and the policies of Towne Park - 25% Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the district. Assesses work processes regularly to ensure functionality and efficiency. Conducts weekly district staff meetings and other meetings as needed. Ensures that all Account Managers meet deadlines for forecasting and reporting the proper information to corporate accounting for closing each month's business accurately - 25% Works closely with managers to help them understand how to improve the performance of their sites. Ensures Account Managers understand and meet the expectations of both clients and Towne Park. Collaborates with the Sales department to identify, pursue, and secure business development opportunities - 25% Maintains regular contact with Account Managers to determine their progress in meeting the essential goals and objectives of staffing and scheduling at their sites. Meets regularly with the Manager of Talent Operations to analyze labor trends and staffing levels to accurately forecast staffing needs. Partners with Talent Team in the administration of the district's recruitment initiatives. Participates in the recruitment and development of management talent to support growth and succession planning within the district and throughout the company - 25% **The total amount of time for all functions of the job - 100%** **QUALIFICATIONS** **Education:** + Bachelor's degree from a four-year college or university **Required Licensure, Certification, etc.:** + N/A **Work Experience:** + Minimum of seven (7) years of related experience and/or training; OR + Equivalent combination of education and/or experience **Knowledge:** + Knowledge of general business practices including accounting, human resources and client relations **Skills:** + Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines + Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various technology applications + Written and verbal communication skills to effectively address all levels within the organization + Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company + Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures + Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications + Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails **SCOPE** **Authority to Act:** Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization. **Budget Responsibility:** The employee has authority to develop. Manage and control a department(s) budget. **WORKING CONDITIONS & PHYSICAL DEMANDS** _The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ **Physical Requirements** While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. **Lifting Requirements** Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. **Working Environment** The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion. **Travel** Travel of up to 50% may be required. Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. Hold officers and crew accountable to American Cruise Lines' standards. Comply with American Cruise Lines' Operations Manual, service standards, and procedures. Responsible for assessing the management team and providing immediate corrective feedback. Anticipate the needs of guests and crew. Respond quickly to guest requests and ensure follow-up. Identify and resolve problems immediately and request home office support as needed. Ability to speak and present in front of all guests in person using a microphone. Management presence during meals services, cocktail hour, and onboard events. Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. Ensure Chefs are following approved menus and recipes. Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. Lead and direct ship officers in achieving weekly sales goals. Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. Manage shipboard business transactions, accounting, timecards, and home office reporting. Responsible for managing all hotel and food inventories. Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. Create positive crew experiences. Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. Perform bartending duties as needed with other management personnel. Other duties as assigned. Qualifications: 3+ years of hotel or food and beverage management experience. Bachelor's degree in business or hospitality management is preferred. Proficiency in Microsoft Office Suite applications. Willing to live and work aboard the ship. Optimism and a hardworking drive to succeed. Cruise industry experience not required. Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. Transportation Worker Identification Credential (TWIC). Attributes for Success: Commit to our American mission and share our American key values. Live our American core competences. Be the solution. It may not be my job, but it is my responsibility. Always do right. This will gratify some and astonish the rest. Work Schedule: 7 Days per week while onboard the ship. 6 to 8 weeks working and living onboard the ship. 1 to 2 weeks shore leave vacation. Perks: Benefits package including medical, dental, and matching 401k. Complimentary travel accommodations. Training programs to support you. Continuous growth in the company. Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. *Job sites across the nation*

Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable Regional Director of Operations Washington State Based. We offer an award-winning culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. Our ideal candidate will be engaged, authentic, and prepared to provide support and resources to our "best in class" hotels! The Regional Director of Operations will provide multi-unit leadership, focusing on guest satisfaction, associate satisfaction, and owner satisfaction. Acting as a direct supervisor to General Managers, the RDO will provide support and resources, both in-person and remotely. Other responsibilities may include but are not limited to the following: Oversight of all financial aspects of each hotel in a portfolio: P & L, CapEx, Forecasting, and Budgeting. Ensures operational excellence for all hotels in a portfolio; provides support, critique, and guidance to hotels falling short of brand standards and/or company expectations. Ensure brand QA Compliance/Performance and approving action plans generated by the hotels. Acts as liaison between hotel General Manager and discipline coaches, including but not limited to: Sales and Marketing, Finance, HR, Learning, Facilities, PR, Revenue Management, and Owner Relations. Acts as a role model and provides guidance on company culture. Selects, develops, manages, and leads management team members. Guides, develops, procedures and implements policies, procedure and systems to improve business operations. Provides leadership relative to annual marketing plans. Requirements: 2-4 years of previous Regional Director of Operations, Area General Manager, Market General Manager experience required for consideration Marriott and Hilton brand experience is required Full service, Select Service, Lifestyle and Luxury experience. Bachelor's degree. Sales experience preferred. Ability to lead others, to delegate and multi-task, and to manage others virtually Strong interpersonal and communication skills (oral and written) Thorough knowledge of the company's mission, vision and values Deep understanding and support of the company pillars (culture, growth, profitability, accountability and people) Leadership skills including coaching, mentoring, feedback and training Effective communicator Critical thinker and decision maker Demonstrated ability to process new information quickly and respond aptly to change. We are: Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren't posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests and one another. Vision & Mission - Hotel Equities Atlanta Georgia What we can offer you: Salary-$125k-$135k Quarterly Bonus Health, vision and dental insurance 401(k) Vacation Cell Phone Allowance Paid Holidays Discount programs for shopping, travel, tickets and more. Access to our Talent team to help you reach your career growth goals. Please note that this job description is not an exclusive or exhaustive list of all functions that a Regional Director of Operations may be asked to perform.

Company Information Southern Foodservice Management is a national contract food service management company. Southern's corporate office is in Birmingham, Alabama. We currently operate in several different states and regions of the United States. One of the key positions in our operations is the Unit Support Staff, which this job description outlines (the job, requirements and duties). We respectfully request an interested individual read and review this information carefully and in-depth. Job Summary The District Manager, Contract Foodservice is a key leadership role responsible for overseeing the operational and financial performance of multiple food service contract locations within a designated region. This position requires a strategic and results-oriented individual with strong leadership, communication, and business acumen. The Operations District Manager, Contract Foodservice will drive client satisfaction, ensure operational excellence, foster a positive work environment, and contribute to the overall growth and profitability of the company. Key Responsibilities Operational Management: Provide direct oversight and support to on-site Food Service Directors/Managers across the region. Ensure adherence to company standards, policies, and procedures related to food quality, safety, sanitation, and service. Monitor operational performance, identify areas for improvement, and implement effective solutions. Conduct regular site visits to assess operations, build relationships, and provide coaching and guidance to on-site teams. Ensure compliance with all relevant regulatory requirements and client contractual obligations. Oversee the implementation of new programs and initiatives within the region. Financial Performance: Manage the financial performance of each location within the region, including budget development, monitoring, and variance analysis. Work with on-site teams to achieve financial targets related to revenue, cost control, and profitability. Analyze financial reports and develop action plans to address any financial challenges. Participate in the development of regional and company-wide financial goals. Client Relationship Management: Build and maintain strong, positive relationships with key client stakeholders within the region. Serve as a point of escalation for client concerns and ensure timely and effective resolution. Proactively identify opportunities to enhance client satisfaction and strengthen partnerships. Participate in client meetings and presentations as needed. Team Leadership and Development: Recruit, train, mentor, and develop Food Service Directors/Managers within the region. Foster a positive and collaborative work environment that promotes teamwork, engagement, and accountability. Conduct performance evaluations and provide constructive feedback to direct reports. Identify and support the professional growth and development of team members. Business Development and Growth: Collaborate with the business development team to identify and pursue opportunities for growth within the region. Participate in the development of proposals and presentations for potential new clients. Support the retention of existing clients through exceptional service and relationship management. Reporting and Communication: Prepare and present regular reports on regional performance, key initiatives, and challenges to senior leadership. Maintain effective communication channels with on-site teams, corporate departments, and clients. Ensure timely and accurate information flow throughout the region. Qualifications and Skills Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Or five (5) years of experience in the foodservice industry related to a multi-unit supervision position. Minimum of two (2) to five (5) years of progressive management experience in the food service contract industry, with multi-site responsibility. Proven track record of successfully managing operations, achieving financial targets, and building strong client relationships. Strong leadership, communication, interpersonal, and problem-solving skills. Excellent financial acumen and budgeting experience. Thorough understanding of food safety regulations and best practices. Ability to travel extensively within the assigned region. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Flexibility in terms of work schedule, including availability evenings, weekends and holidays. Preferred Qualifications: Experience with POS systems, Production (such as Parsley). Participation in industry-related professional organizations. Skills: Strategic Thinking Leadership and Team Management Contract Management Supplier Relationship Management Financial Acumen Analytical Skills Problem-Solving Communication (Written and Verbal) Interpersonal Skills Presentation Skills Project Management Technical Proficiency Ethical Conduct Attributes We Are Looking For: Strategic Thinker: Ability to see the big picture and develop long-term plans. Results-Oriented: Driven to achieve and exceed goals. Strong Communicator: Able to clearly and effectively convey information at all levels. Excellent Leader: Ability to motivate, inspire, and develop teams. Client-Focused: Dedicated to understanding and meeting client needs. Problem Solver: Resourceful and adept at finding solutions to challenges. Adaptable: Able to thrive in a dynamic and fast-paced environment. Integrity: Demonstrates honesty, ethics, and strong moral principles. Benefits: We offer a competitive salary, paid holidays, vacation, health benefits, and 401k as well as an annual bonus program. #INDSJ Requirements Current or previous experience working in a multi-unit role within contract foodservice Travel estimated at 70% Physical Requirements: Strength: Lift up to 50lbs Posture: Standing 50%, Walking 50% Movement of objects: Occasionally Heavy lifting, Heavy Carrying, Pushing, Pulling: Occasionally Climbing or Balancing: Occasionally, Stooping: Occasionally Reaching: Occasionally Handling: Occasionally Talking/Hearing: Frequent Seeing: Frequent Temperature Variation: Occasionally Typing: Frequent Reading: Frequent Driving: Frequent Salary Description $120,000

Job DescriptionWHO WE ARELindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”. ABOUT THE ROLEThe Hotel Manager is responsible for overseeing all staff and functions within the Hotel, Galley, and Bar departments which include guest cabins, laundry, dining room service, bar, lounge and the galley. Also includes some shore-side guest activities such as beach barbeques. This position works 12 hours per day, approximately 8 weeks on, 4 weeks off rotational schedule. RESPONSIBILITIES:Supervisory Directly supervises all employees in the following positions; Sr. Steward, Stewards, Bartender and Head Chef. Monitors and counsels work performance throughout the year, conducts performance reviews of contract stewards each rotation, and conducts annual written performance evaluations of rotational hotel crew. Trains Senior Stewards, Stewards and Bartenders in all aspects of their job performance. Oversees training of Head Chefs. Occasionally may train other Hotel Managers. Responsible for maintaining CDC standards and coordinate efforts with Head Chef and other department heads onboard. Administration: Oversees the departmental budget; plans the budget and approves expenditures within established guidelines. Ensures that all hotel departments have necessary supplies on a timely basis and routinely monitors stock on hand, manages all inventories for the hotel department, including Global Market. Ensures accuracy and timely completion of crew and guest accounts from the bar, Global Market, and dining room prior to completion of the voyage, including Hotel Manager Voyage Report. Ensures that the menu, quality of food served, guest service, and cabin cleaning are in keeping with Company standards. Responsible for maintaining CDC standards and coordinating efforts with Head Chef and other department heads onboard Guest/Public Relations Participates in various onboard social functions (Captains Welcome Aboard and Farewell Nights) as well as participates in guest activities such as recaps, dining with guests, Global Market, barbeques, etc. Safety & Security A member of the medical team. Participates in on board safety training, meetings and drills, as directed by the Captain, including fire, abandon ship, man overboard, flooding and medical emergencies. Participates in shoreside training as required by the company. Familiar with the ISM codes and requirements. Maintains familiarity with all duties under the company Safety Management System and Emergency Station Billet duties. Additional Duties: Must possess the ability to effectively present information in one-on-one and small group situations and to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. DESIRED SKILLS AND QUALIFICATIONS Minimum of 1 year experience as a Hotel Manager on a passenger vessel. Crisis management skills; ability to act quickly with confidence exercising sound judgement. Possess professional demeanor; ability to use appropriate levels of tact and courtesy. Strong time management skills; able to handle multiple tasks, set priorities, and meet deadlines. Experience with Lotus or Excel, and Word, in Windows environment. Can effectively present information in one-on-one and small group situations and to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Licenses/Certificates STCW Basic Safety Training required. STCW Crowd Management required. STCW Crisis Management & Human Behavior required. STCW Maritime Security Awareness required. Current First Aid/CPR/AED certification required. Alcohol Server Training (OLCC) required. USCG Medical Certificate required TWIC required. Vessel Sanitation Public Health (CDC) preferred. Target salary range listed is based on experience/vessel and reflects the total daily compensation. Breakdown of the total compensation range: $361 - $387base daily rate + 10% vacation pay Annual bonus opportunity target: 10% Employment is contingent on the following: - In compliance with U.S. Coast Guard Regulations, 46 CFR Parts 4, 5, and 16, you will be required to undergo the following drug tests; post-offer prior to start date, random, reasonable cause, and serious marine incident per US Federal guidelines. - Pre-offer background check; employment is contingent upon the results of this screening. - Post-offer physical examination; your employment is dependent upon being determined fit for sea duty. Continued employment is dependent upon consent to and passing these tests. Our BenefitsVacation Pay (10% of the daily rate for each day worked) Health insurance including Medical, Dental, Vision 401(k) plan with employer match Room and board when scheduled Travel Expenses PaidTravel benefits for employees and their family Uniforms ProvidedTraining Opportunities Employment is contingent on the following:- In compliance with U.S. Coast Guard Regulations, 46 CFR Parts 4, 5, and 16, you will be required to undergo the following drug tests: post-offer prior to start date, random, reasonable cause, and serious marine incident per US Federal guidelines. - Pre-offer background check; employment is contingent upon the results of this screening.- Post-offer physical examination; your employment is dependent upon being determined fit for sea duty. Continued employment is dependent upon consent to and passing these tests. Lindblad Expeditions continues to highly recommend that all new hires be up to date with all vaccines prior to the first day of employment and getting boosted annually when eligible, including those vaccines that protect against COVID-19. All crew must still comply with all country-specific vaccination requirements. Communication Skills Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The physical demands per position are described in the Job Analysis sheet and are available to all applicants upon request. COMPENSATION STATEMENT Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay. EQUAL OPPORTUNITY EMPLOYER STATEMENT At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong. Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: * Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. * Hold officers and crew accountable to American Cruise Lines' standards. * Comply with American Cruise Lines' Operations Manual, service standards, and procedures. * Responsible for assessing the management team and providing immediate corrective feedback. * Anticipate the needs of guests and crew. * Respond quickly to guest requests and ensure follow-up. * Identify and resolve problems immediately and request home office support as needed. * Ability to speak and present in front of all guests in person using a microphone. * Management presence during meals services, cocktail hour, and onboard events. * Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. * Ensure Chefs are following approved menus and recipes. * Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. * Lead and direct ship officers in achieving weekly sales goals. * Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. * Manage shipboard business transactions, accounting, timecards, and home office reporting. * Responsible for managing all hotel and food inventories. * Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. * Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. * Create positive crew experiences. * Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. * Perform bartending duties as needed with other management personnel. * Other duties as assigned. Qualifications: * 3+ years of hotel or food and beverage management experience. * Bachelor's degree in business or hospitality management is preferred. * Proficiency in Microsoft Office Suite applications. * Willing to live and work aboard the ship. * Optimism and a hardworking drive to succeed. * Cruise industry experience not required. * Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. * Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. * Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. * Transportation Worker Identification Credential (TWIC). Attributes for Success: * Commit to our American mission and share our American key values. * Live our American core competences. * Be the solution. It may not be my job, but it is my responsibility. * Always do right. This will gratify some and astonish the rest. Work Schedule: * 7 Days per week while onboard the ship. * 6 to 8 weeks working and living onboard the ship. * 1 to 2 weeks shore leave vacation. Perks: * Benefits package including medical, dental, and matching 401k. * Complimentary travel accommodations. * Training programs to support you. * Continuous growth in the company. * Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. * Job sites across the nation*

CircusTrix dba Sky Zone Operations Manager Full-time Onsite Department: Operations Reports to: General Manager FLSA: Non-Exempt ____________________ WHO WE ARE: At Sky Zone, our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we're proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. ____________________ WHO YOU ARE: You're the glue, the guide, and the go-to. A natural leader who thrives in motion, you balance coaching with accountability and set the tone every shift. When things get busy, you stay steady supporting your team, solving problems, and making sure the energy never drops. You know how to lead from the floor and manage behind the scenes. Whether it's creating a great schedule, coaching in real time, or stepping into the action, you bring intention, care, and hustle to everything you do. HOW YOU BRING OUR MISSION TO LIFE: Lead Daily Execution and Team Success Supervise Team Leads and frontline team members during scheduled shifts. Coach in real time to build a team culture of accountability, energy, and care. Support hiring, onboarding, and training efforts. Own Shift Flow and Operational Efficiency Oversee daily park execution - including staffing, guest flow, inventory, and cleanliness. Collaborate with the GM on labor strategy, scheduling, and safety procedures. Adapt to real-time challenges to keep operations smooth and seamless. Deliver Guest Experiences That Wow Ensure guests feel welcome, safe, and supported from check-in to check-out. Lead guest recovery when needed and train the team to respond with urgency and empathy. Support birthday parties, special events, and high-volume guest flow with confidence. Champion Safety and Brand Standards Conduct safety walkthroughs and support compliance across all park zones. Maintain clean, well-functioning facilities and hold the team to brand standards. Lead by example to create a worry-free, play-filled environment for all. WHAT YOU BRING TO THE TEAM: You've got the experience to lead confidently and the mindset to lead with care. We're looking for someone who brings: Minimum of 2-3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants. Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time Strong communication skills, you give feedback with care, build trust quickly, and know how to coach in the moment Comfort with scheduling, labor targets, and supporting operational goals; you understand how day-to-day execution impacts the bigger picture. A hands-on leadership style, you're not above jumping in to solve a problem, run a shift, or set the tone on a busy day. Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations. Availability to work evenings, weekends, and holidays - when the park (and the magic) is most alive. WHY THIS ROLE MATTERS: As Operations Manager, you're the one who keeps the park in motion. You help the team thrive, support guest joy, and make sure nothing falls through the cracks. You're a steady presence, a quick thinker, and the calm in the storm. This role is your chance to lead with energy, impact, and heart and to help build something unforgettable, one bounce at a time! ____________________ Compensation range is $30.00 - $32.00 per hour + bonus opportunity based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements. Application deadline: October 15, 2025 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.

CircusTrix dba Sky Zone Operations Manager Full-time Onsite Department: Operations Reports to: General Manager FLSA: Non-Exempt ____________________ WHO WE ARE: At Sky Zone, our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we're proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. ____________________ WHO YOU ARE: You're the glue, the guide, and the go-to. A natural leader who thrives in motion, you balance coaching with accountability and set the tone every shift. When things get busy, you stay steady supporting your team, solving problems, and making sure the energy never drops. You know how to lead from the floor and manage behind the scenes. Whether it's creating a great schedule, coaching in real time, or stepping into the action, you bring intention, care, and hustle to everything you do. HOW YOU BRING OUR MISSION TO LIFE: Lead Daily Execution and Team Success Supervise Team Leads and frontline team members during scheduled shifts. Coach in real time to build a team culture of accountability, energy, and care. Support hiring, onboarding, and training efforts. Own Shift Flow and Operational Efficiency Oversee daily park execution - including staffing, guest flow, inventory, and cleanliness. Collaborate with the GM on labor strategy, scheduling, and safety procedures. Adapt to real-time challenges to keep operations smooth and seamless. Deliver Guest Experiences That Wow Ensure guests feel welcome, safe, and supported from check-in to check-out. Lead guest recovery when needed and train the team to respond with urgency and empathy. Support birthday parties, special events, and high-volume guest flow with confidence. Champion Safety and Brand Standards Conduct safety walkthroughs and support compliance across all park zones. Maintain clean, well-functioning facilities and hold the team to brand standards. Lead by example to create a worry-free, play-filled environment for all. WHAT YOU BRING TO THE TEAM: You've got the experience to lead confidently and the mindset to lead with care. We're looking for someone who brings: Minimum of 2-3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants. Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time Strong communication skills, you give feedback with care, build trust quickly, and know how to coach in the moment Comfort with scheduling, labor targets, and supporting operational goals; you understand how day-to-day execution impacts the bigger picture. A hands-on leadership style, you're not above jumping in to solve a problem, run a shift, or set the tone on a busy day. Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations. Availability to work evenings, weekends, and holidays - when the park (and the magic) is most alive. WHY THIS ROLE MATTERS: As Operations Manager, you're the one who keeps the park in motion. You help the team thrive, support guest joy, and make sure nothing falls through the cracks. You're a steady presence, a quick thinker, and the calm in the storm. This role is your chance to lead with energy, impact, and heart and to help build something unforgettable, one bounce at a time! ____________________ Compensation range is $30.00 - $31.00 per hour + bonus opportunity based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements. Application deadline: January 10, 2026 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.

CircusTrix dba Sky Zone Operations Manager Full-time Onsite Department: Operations Reports to: General Manager FLSA: Non-Exempt ____________________ WHO WE ARE: At Sky Zone, our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we're proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. ____________________ WHO YOU ARE: You're the glue, the guide, and the go-to. A natural leader who thrives in motion, you balance coaching with accountability and set the tone every shift. When things get busy, you stay steady supporting your team, solving problems, and making sure the energy never drops. You know how to lead from the floor and manage behind the scenes. Whether it's creating a great schedule, coaching in real time, or stepping into the action, you bring intention, care, and hustle to everything you do. HOW YOU BRING OUR MISSION TO LIFE: Lead Daily Execution and Team Success Supervise Team Leads and frontline team members during scheduled shifts. Coach in real time to build a team culture of accountability, energy, and care. Support hiring, onboarding, and training efforts. Own Shift Flow and Operational Efficiency Oversee daily park execution - including staffing, guest flow, inventory, and cleanliness. Collaborate with the GM on labor strategy, scheduling, and safety procedures. Adapt to real-time challenges to keep operations smooth and seamless. Deliver Guest Experiences That Wow Ensure guests feel welcome, safe, and supported from check-in to check-out. Lead guest recovery when needed and train the team to respond with urgency and empathy. Support birthday parties, special events, and high-volume guest flow with confidence. Champion Safety and Brand Standards Conduct safety walkthroughs and support compliance across all park zones. Maintain clean, well-functioning facilities and hold the team to brand standards. Lead by example to create a worry-free, play-filled environment for all. WHAT YOU BRING TO THE TEAM: You've got the experience to lead confidently and the mindset to lead with care. We're looking for someone who brings: Minimum of 2-3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants. Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time Strong communication skills, you give feedback with care, build trust quickly, and know how to coach in the moment Comfort with scheduling, labor targets, and supporting operational goals; you understand how day-to-day execution impacts the bigger picture. A hands-on leadership style, you're not above jumping in to solve a problem, run a shift, or set the tone on a busy day. Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations. Availability to work evenings, weekends, and holidays - when the park (and the magic) is most alive. WHY THIS ROLE MATTERS: As Operations Manager, you're the one who keeps the park in motion. You help the team thrive, support guest joy, and make sure nothing falls through the cracks. You're a steady presence, a quick thinker, and the calm in the storm. This role is your chance to lead with energy, impact, and heart and to help build something unforgettable, one bounce at a time! ____________________ Compensation range is $28.84-$30.00 per hour bonus opportunity based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements. Application deadline: December 12th, 2025 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.